Not everyone is convinced that the growing use of technology to monitor workers’ productivity offers an unequivocal improvement, however.
Teresa Amabile, a professor and director of research at Harvard Business School, says it could be “very positive” or “very negative” depending on the existing workplace culture.
Monitoring can work if the teams, departments or whole offices using the software or devices have what she calls “a high degree of psychological safety”.
If people feel able to experiment, potentially fail and learn from those lessons, then they can be motivated by gaining a better understanding of how they spend their days.
But she warned that the technology was still in its early days and could be “too crude” an instrument to rely on. “There is definitely a danger of seeing technology as a silver bullet,” she says.
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