Group items tagged

Jive SBS (Social Business Software) is a community building application, formerly known as Clearspace. It is specifically suited for medium to large organisations and boasts that it is "built for the enterprise" [1]. The application allows you to build communities for employees, the public (or both) [2]. Looking primarily at the Employee Community product, we are offered a powerful social networking tool that connects employees for the purpose of online collaboration. Employees can have detailed profiles and connections to "foster teamwork". At a glance information is also provided about online status, allowing employees to quickly see who is available for meetings etc. The profile information facilitates simple creation of organisation charts and groups for projects, teams, sections etc [3]. Features include discussions, collaborative documents, a configurable homepage dashboard, blogs, polls, bookmarks, categories, status updates, access control, private storage, mobile device support, project management tools (milestones, tasks, and calendars), search engine optimisation, and a range of other rich features [4]. Search and tag capabilities are worthy of note. The software supports tagging like most popular applications; however all content is included in search results (blog entries, discussion posts, annotations etc). This means that nothing is missed when undertaking a site search. Jive SBS has been considered a leader by Gartner in corporate social software [5] and a range of IT based experts have given encouraging reviews [6] [7]. Jive considers itself "robust, [and] enterprise tested" due to its 8 year maturity and the successful hosting of public sites with in excess of 80 million views/month, and employee communities comprising 20,000+ active users [4].

[7] Fontana, J. (2009). Jive refines corporate social networking tools. InfoWorld. Retrieved April 11, 2010, from http://www.infoworld.com/d/developer-world/jive-refines-corporate-social-networking-tools-893 [8] Jive Software. (2010). Get up and running with Jive Social Business Software. Retrieved April 11, 2010, from http://www.jivesoftware.com/products/how-to-buy [9] Marks, O. (2009). All that Jive: Putting the 'social' into business software. ZDNet. Retrieved April 11, 2010, from http://blogs.zdnet.com/collaboration/?p=388

Jive SBS was built for business and is the largest and fastest Social Business Software (SBS) in the world [1]. It brings together collaboration software, community software and social networking tools and enables organisations to connect with either employee's or customers or both [1]. When Jive SBS were looking to extend their leadership in the enterprise market with a new leadership strategy [2]. They went to 62 companies to find out what their business objectives were and how they use social software within their organisation. They found there were four main areas of focus; employee engagement, innovation, marketing/sales, market engagement, government and support [2][3]. With this information they redesigned their software [2]. On April 14, 2010, Jive SBS announced its next generation of the Jive Market Engagement solution product. Jive SBS aquired Filtrbox earlier in the year and has now integrated the technology into its product [4][5]. Filtrbox is a social media monitoring software, and Jive is the first company to combine it with collaborative SBS [5]. With the Market Engagment product a business can monitor and highlight people, conversations and brands influencing your product or service. Users are able to personalise a dashboard for their organisation so that you can configure topics, competitors, or product lines and employ filtering options. The learnings made through the software can be shared among the organisation by publishing findings onto an observation wall [5]. This becomes a central point of collaboration where others in the organisation can post their comments or feedback [5]. [1] Jive SBS (2010). Jive SBS 4.0. Retrieved 19 April, 2010, from http://www.jivesoftware.com/products [2] Mosher, B. (2009). Next for the Enterprise: Social Networking Suites. Retrieved 19 April, 2010, from http://www.cmswire.com/cms/enterprise-20/next-for-the-enterprise-social-business-software-suites-004077.php [3] Jive SBS (2010). Social Business Acc

Web2 has seen the rise in online social networks like MySpace and Facebook, Ning is different because it allows you to create your own social network to share with a few people or with the world [1]. Project managers, activists, educators or anyone interested in starting-up an online community have the opportunity to create their own free Social Network with Ning [1] [2]. With your own Social Network you can share and discuss projects, form workgroups, collaborate and meet over any cause or topic of interest [1]. Members can ask to join a created Social Network, the administrator and network friends can invite other members to join [3]. Your Social Network can be a public, globally accessible network or it can be a private, select group of approved members only [3]. Ning is a feature-rich Social Network and with the Ning Apps directory, members can add extra functionality to their personal Ning page [4]. Ning network administrators can pick and choose from many features to customise the look and feel of their social network and their members' experience [5]. Your network's members can upload photos to their own photo gallery, they can chat, create conversation topics, upload videos and customise the appearance of their profile page [6]. The searchable Ning Blog [7] has a series of FAQ and help articles to assist new users and network administrators. Your Ning Network can be set up so it appears under your own domain name [8]. Since it commencement in 2005 Ning's co-founders Marc Andreessen (from Netscape fame) & Gina Bianchini have been the brains behind developing the platform for the 20 million visitors who currently use Ning today [9]. see References below

Ning is an online social collaboration tool which brings together networks of people with similar interests and passions [1]. Ning submits information into categories to ensure content is accessible for users. The categories include: sports, causes, education, art, politics, entertainment, networking and music [1]. It is about creating a customized social network and inviting people to join or joining social networks already created with topics of interest. Ning integrates different applications like blogs, wiki, forums, photo galleries and calendars [1]. Ning's main competitor in the online social network space is SocialGo with Facebook and MySpace offering a similar service however not as tailored and unique [2]. As at 12/11/2008 Ning had over 4 million visitors a month [4] after its launch in 2005. In a recent article, McCracken (2009) [2] revealed that Ning has announced it will no longer provide free networks, which means network creators will either have to switch to a paid plan or leave Ning and move elsewhere. It is a brave move and with other competitors offering a similar service for free, it will be interesting to see if creators will remain with Ning or move on. However as Ramirez (2009) [3] points out, according to the 'ownership rights' which is part of the 'Terms of Services', "Ning owns all right, title and interest, including, all intellectual property rights, in and to the Ning Technology". So depending on what Ning is to be used for, it is important to read the terms of service for any online collaboration tool. References [1] Ning: Create and Discover. Retrieved 16 April 2010 from http://www.ning.com/ [2] McCracken, H. (2010). Ning: No More Free Networks. Retrieved 16 April 2010 from http://www.pcworld.com/article/194379/ning_no_more_free_networks.html [3] Ramirez, N. (2009). Ning Review. Retrieved 16 April 2009 from http://www.thecommunityarchitect.com/2009/06/01/ning-review/ [4] Nations, D. (n.d.). What is Ning? Retrie

References continued .... [7] Ning Inc. (2010). 'Why You'll ♥ Ning'. Retrieved April 2, 2010 from http://about.ning.com/ [8] Ning Inc. (2010). 'Extend your brand by using your own domain'. Retrieved March 30, 2010 from http://help.ning.com/cgi-bin/ning.cfg/php/enduser/std_adp.php?p_faqid=3640 [9] Parr, B. (2010). 'Ning CEO Gina Bianchini Stepping Down. Mashable - the social media guide'. Retrieved April 2, 2010 from http://mashable.com/2010/03/15/ning-ceo-gina-bianchini-stepping-down/

Diigo is a social bookmarking tool that has practical research applications, for both personal and enterprise purposes. Diigo is a self-described "collaborative research platform" [1] and has been lauded as an effective research tool by a number of sources [2] [3]. Diigo allows users to bookmark and annotate links, adding tags and private commentary much like many other social bookmarking tools (e.g. Delicious). However, Diigo extends this functionality with a browser add-on that includes a highlighting tool and the ability to attach one's annotations in the form of a "sticky note" [4]. Provided the user is logged in at the time, any subsequent return to annotated pages in the future results in the presentation of those annotations. In this respect, Diigo could be a valuable knowledge management and research tool for corporate needs. Given the functionality to create and manage groups, Diigo is applicable to an enterprise that undertakes regular research and sharing of collated information [2]. Diigo has also been suggested as a useful academic collaboration tool, particularly for group work [5]. Keep up to date with Diigo developments on the Diigo blog at http://blog.diigo.com/

While traditional methods for information gathering are still popular (i.e. physical libraries and cataloguing), today's preferred method of research however, has moved to the web with business and professional practices integrating social tagging as part of their independent information sharing and distribution [3] and is especially popular among the younger generation whose "basic assumptions about information today have changed" as they expect everything to be on the web. [1] According to Wikipedia, social book-marking (also known as 'social tagging') "is a method for Internet users to store, organise, search and manage bookmarks of web pages on the internet with the help of metadata" [2] and can be tagged "according to their own terms or definitions". [1] As this information is stored in the bookmarking cloud, it can be searched for and retrieved from any computer with access to the Internet or through a Diigo iPhone application (where you can download web pages for offline browsing). [4] For this reason, Diigo helps in overcoming the isolation felt caused by the distance barrier and breaks down communications barriers and engages interaction between management and remote project teams as well as between off-campus students and their tutors [1] and turns research into a social collaborative activity. Create personal networks consisting of people who share the same information categories through the 'MyNetwork' feature. This feature helps foster discussions around the content you are researching or are interested in. Build a knowledge-management, knowledge-sharing group or community online and enhance team collaboration with Diigo. Receive email alerts of new posts, hold threaded discussions and comment both on or off the article of interest. [4] Diigo is a free online collaboration tool and supports all major browsers such as FireFox, Internet Explorer7, Google Chrome, Opera and Safari there is no installation of softwa

References: [1] Redden, C. (2010). 'Social Bookmarking in Academic Libraries: Trends and Applications'. The Journal of Academic Librarianship. ScienceDirect. DOI: 10.1016/j.acalib.2010.03.004. Retrieved from URL - http://www.sciencedirect.com/science/article/B6W50-4YR8B2D-2/2/6f8737ad459312295b39c7b1a8c40b43 [2] Social Bookmarking. Wikipedia. Accessed from URL: http://en.wikipedia.org/wiki/Social_bookmarking [3] Abbas, J. et al. (2007). 'Who is tagging information?'. Proceedings of the American Society for Information Science and Technology. Vol. 44, No. 1, pp 1-4. Wiley Interscience. DOI: 10.1002/meet.1450440120. Retrieved from URL: US: http://dx.doi.org/10.1002/meet.1450440120 [4] Diigo. Accessed April 14, 2010 from URL: www.diigo.com

This resource represents a case study done within a high-technology software and service company, known as KME, on the effectiveness of instant messaging (IM) as a collaborative tool for information exchange and project collaboration [1]. IM is identified as being effective as a problem-solving tool in the following ways: · Speeding up exchange of information · Posing quick questions · Making clarifications · Arranging and coordinating richer media collaborations · Problem solving through a network of people · Solicit an immediate response. However, the paper also explores the social processes of such a collaborative tool. Connectedness is fostered through IM, but whether it is positive or negative depends on the characteristics of the actors' relationships. These social processes are manifest in the form of power, social relationships and workplace norms. The social translucence of technology (STT) framework is used to examine their collaborative processes. The article focuses on STT's three characteristics and determines the following: 1. Visibility - IM has several key visibility features that allow the users to indicate their availability to communicate and interact. 2. Awareness - This is strongly connected to the social framework of the actors and their connectedness with each other. 3. Accountability -It is dependent on whether a workers status is higher or lower within the organisation. It recognises that IM is a lean media and, when used within the context of few social cues and less complex knowledge issues, it can foster a good sense of community, provide for ad hoc exchanges, and speed up the process of information exchange. However, it also recognises that the social processes involved must be considered in terms of whether this connectedness is perceived as positive or negative, whether it is used to create distance, and a person's hierarchical position within the company.

Reference: [1] Quan-Haase, A., Cothrel, J., and Wellman, B. (2005). Instant messaging for collaboration: A case study of a high-tech firm. Journal of Computer-Mediated Communication, 10(4), article 13. Retrieved on 12th April 2010 from http://jcmc.indiana.edu/vol10/issue4/quan-haase.html

Salesforce http://www.salesforce.com/au/ Salesforce.com is a sales and service, customer relationship management (CRM), cloud computing operation. To date, 72,500 Companies have made Salesforce Sales Cloud, Australia's most-popular collaborative sales application. Some corporate customers are: BlueScope Steel, Crocs, Langdon Ingredients, Mission Australia, Australian air Express and many more. Features of the application: Accounts and contracts: An abridged customer overview. Marketing and Leads: Manage multichannel campaigns and turn prospects into sales. Opportunities and Quotes: Real time quote, product tracking, sales process, schedule automatic email reminders to keep teams up to date. Approvals and workflow: Eliminate redundant tasks, modify workflow, respond to order requests, define, administer and analyse territories and alter boundaries easily. Email and productivity: Synchronise or embed Salesforce with Microsoft Outlook, Lotus Notes, Google Apps, Microsoft word and Excel address book, calendar and email. Personalize email with templates. Genius: Share best practices, sales tools, supporting material, case studies, and similar deals from mentors. Content Library: Integrated content library with web features like tagging, search and ranking, find the latest presentations and information and marketing tools. Analytics and Forecasting: Dashboard graphics to display performance indicators at a glance. Generate reports and forecasting from valid data. Partners: Collaborate with partners in real time, sharing leads, opportunities and tasks towards greater loyalty. Mobile: Salesforce comes with free Mobile Lite or upgrade to the full version. Get instant access to vital information and dashboards. Service Cloud: The platform for modern customer service. Service cloud is a Call centre, a customer portal, integrates with Twitter and Fac

Cloud computing and businesses seems to be a perfect match. With a report found on Sales Force's website, Predicts 2010: Customer Service Meets Social CRM (Maoz, Jacobs, Davies, & Thompson, 2009), finds that tapping into social networks improve marketing, sales and service processes; when planning social networking projects, consideration about the dominant social networking sites needs to be addressed; and by 2011, all customers will be able to perform their own self-service functions on CRM packages. The report Predicts 2010: Customer Service Meets Social CRM relates to what louwnaw (2010) comments on about social networking integration: "Service Cloud: The platform for modern customer service. Service cloud is a Call centre, a customer portal, integrates with Twitter and Facebook." To in enhance productivity, Sales Force also allows itself to integrate into other products (louwnaw, 2010). Being a cloud service means that it can be accessed by anyone with an internet connection, and as Sales Force promote, no software to be installed. As "it all runs online, in the cloud, you avoid the expense of infrastructure and headaches of software." (Sales Force, 2010c). The real time chat feature allows for any user to communicate and collaborate with one other, encouraging dynamic interactions between people and groups (Sales Force, 2010a). With a great deal of success stories, it is not hard to see why so many companies have chosen this product (Sales Force, 2010b). louwnaw (2010). Salesforce.com Australia Retrieved April 3, 2010, from http://groups.diigo.com/group/net-308-at-oua Maoz, M., Jacobs, J., Davies, J., & Thompson, E. (2009). Predicts 2010: Customer Service Meets Social CRM. Retrieved from http://pointonemedia.com/app/portal/mm/customerservice-meets-social-crm.pdf Sales Force (2010a). Chatter Retrieved April 3, 2010, from http://www.salesforce.com/au/chatter/ Sales Force (2010b). Customers Retrieved April 3, 2010, from http://www.

Twitter has a more open platform than Facebook and present opportunities for businesses to tap into the online conversations of their customers and initiate micro-interactions with them. (Schindholzer, B 2009) David Markus from Smartcompany .com says functionality, ease of use, stability, price, support, level of integration with other tools and security for cloud computing are the criteria to evaluate web-based collaboration technologies on. Countless case studies confirm that Salesforce.com meet these criteria. Reference Sales Cloud Features Datasheet.( 2010) Retrieved on 1/4/2010 from: http://www.customer-experience-labs.com/2009/06/11/five-use-cases-to-leverage-twitter-for-your-business/ Markus, D.(2010)Retrieved on 30/3/2010 from: http://www.smartcompany.com.au/

Edmodo is a free private social network for education, which is easy and simple to use. (Edmodo, 2010) It creates an online learning space that is safe and secure, where teachers and students can interact and connect with each other. Edmodo can be used in the classroom and also after class when students are at home. Its layout has a similar look and feel to existing social media tools such as Facebook, and the operation of the site is similar to Twitter, where posts are made live instantly. Since Edmodo is similar to existing social media websites, students see schoolwork as being fun, and "are comfortable with using Edmodo at home and logging on and talking about school work" (abc7, 2010) Edmodo works by users creating a teacher or student account. Teacher's accounts allow them to create groups for example, Math Class Red and Math Class Green. Students can join groups by entering a unique code provided by the teacher. This prevents and limits who can join the group. (Thomas, 2010) Teachers can use Edmodo to post messages and files, send links to websites, create and send assignments, send back assignment results and create polls. Edmodo allows teachers to send these to individuals, groups or everyone in the class. Student's accounts allow them to message the teacher, groups or everyone in the class, but prevents them messaging one another. By doing this, it avoids student's instant messaging each other, (Thomas, 2010) and only allows them to use Edmodo for educational purposes.

Teachers and students can be kept up to date with the latest activity via text message and with Edmodo being accessible via mobile phones, (Edmodo, 2010) posts can be made and activity checked anytime, anywhere. Teachers are finding that by encouraging students to post comments on Edmodo they are becoming "actively engaged in classroom discussions". Since social media is second nature to students, by using websites like Edmodo, teachers are able to connect with students with "technology they already understand".(abc7, 2010) Reference: abc7. (2010). Special Segment:Techno Teaching. Retrieved April 15, 2010, from http://abclocal.go.com/wls/video?id=7268097 Edmodo. (2010). Retrieved April 15, 2010, from http://www.edmodo.com/ Thomas, C. (2010). 016 - Using Edmodo as a collaboration and communication tool. Retrieved April 14, 2010, from http://www.iprimary.co.uk/tutorial.php?tutorialID=016

Most internet users have a list of favourite websites they visit regularly and depending on what browser you use they are known as "bookmarks" or "favourites". Bookmarks can end up being a long list of unorganized information and can be frustrating if not kept updated and maintained. Also if you use more than one computer it can be difficult to keep track and ensure bookmarks are current. Delicious is a tool which alleviates these problems. Delicious enables "users to tag, save, manage and share web pages from a centralized source" [1]. Not only are you able to share your bookmarks with your friends but you also have access to the most current information on the web. You can look at the most popular tags discussing the information you are interested in. There is also a space to leave a comment or description of the site. As Stolley suggests, Delicious allows users to build a network of users who are interested in the same topics and from a workplace perspective everyone in a work environment can access the same valuable information [2]. Delicious is about sharing information and with so much information publicly available on the web today it makes it easier to have other people find the information you require. As with any tool it is important to be organized and tag relevant websites appropriately otherwise it loses its value and it can become useless for other users. To get the most out of Delicious you need to build a network of friends who have similar interests. References [1] Delicious. Retrieved 11 April 2010 from http://delicious.com/help/about [2] Stolley, K. (2009). Integration Social Media Into Existing Work Environments: The case of Delicious. Journal of Business and Technical Communication 2009; 23; 350. Retrieved 11 April 2010 from http://jbt.sagepub.com.dbgw.lis.curtin.edu.au/cgi/reprint/23/3/350.pdf

Del.icio.us is a social bookmarking manger website, which allows individuals to save, tag, manage and share their collection of bookmarks with others. (About , n.d.) The website is a database of bookmarks, creating a collaboration of users bookmarked websites. Its "a growing source of human generated content." (Kolay & Dasdan, 2009) Previously to save a website URL, users would bookmark them in their web browser located on one computer. With no order, URL's would be hard to find. Now Del.icio.us allows users to bookmark their URL's in an organised online space, on any computer with an Internet connection. Introduced in 2003, (Millien, Feinberg & Kerr, 2005) this free website, allows anyone to register and create an account. Once registered, Del.icio.us buttons are installed and appear on the web browser. (LeFever, 2009) These buttons assist in making bookmarking quick and easy. When bookmarking a site, a users clicks on the Del.icio.us tag button, which allows the users to add tags and keywords. (LeFever, 2009) These are words that are related to the website and help searching for the webpage at a later date. By using tags, it allows users to search by tag or keyword, narrowing search results and saving time. Del.icio.us creates a network, with constant updates of new and interesting bookmarks being added to the website. (LeFever, 2009) Bookmarks are made public so anyone can search the Del.icio.us website by tag or keyword and a list of websites collaborated from registered users are displayed. This creates greater search results.

Reference: About. (n.d.). Retrieved April 18, 2010, from http://delicious.com/help/about Kolay, S. & Dasdan, A. (2009). The Value of Socially Tagged URLs for a Search Engine. International World Wide Web Conference. April, 1203-1204. Retrieved April 18, 2010, from ACM Database. LeFever, L. (2009). Social Bookmarking in Plain English, for the rest of us. Retrieved April 18, 2010, from http://www.youtube.com/watch?v=HeBmvDpVbWc Millen, D., Feinberg, J. & Kerr, B. (2005). Social Bookmarking in the Enterprise. Queue, 3, 28-35. Retrieved April 18, 2010, from ACM Database.

LinkedIn is an interconnected network of experienced professionals and attracts and retains regular visitors from around the world [1], you can find, be introduced to, and collaborate with qualified professionals that can assist you to accomplish your goals. Successful organizations recognize the immense value of integrating their client-facing operations and internally-focused, department-centric views are discarded in favor of processes toward information-sharing, collaborate on projects, gather data, share and solve problems. [2] This type of collaborative profile networking results in greater business opportunities and generates insights from talents and knowledge from outside the organization. This, in turn allows organisations to recruit from the best talent. LinkedIn Groups [3] offer communities of professionals based on common interest, experience, affiliation, and goals. Stay in touch with organizations, schools, and companies that you are and were a part of, network with professionals with similar interests and goals, and collaborate in a professional community online.

...continued from post above.... Why does LinkedIn work so well for individuals? Network theorists such as Mark Granovetter and Albert-Laszlo Barabasi believe that professionals tend to network outside their usual group of friends when looking for career opportunities and usually belong to more than one network. [5] According to Pamela Rutledge, Ph.D. "this creates a connection that is psychologically more comfortable and conducive to a positive interaction. Call it transitive trust. The reciprocity and shared community of online networks builds a sense of camaraderie and trust between members and provides an element of emotional support". [5]

References: [1] Butow, E. & Taylor, K. (2008). 'How to succeed in business using LinedIn'. Amacom. Retrieved from URL: http://www.amacombooks.org/book.cfm?isbn=9780814410745&page=ReviewQuotes [2] 'Why LinkedIn? My Top Ten Reasons'. Powerful CMS. Retrieved from URL: http://www.powerfulcms.com/blog/0912/why-linkedin-my-top-ten-reasons [3] Burrus, D. (2010). 'Create Social Media Guidelines To Reach Your Customer'. Agency Sales, 40(3), 40-41,43-44. Retrieved from ABI/INFORM Global. (Document ID: 1991048841) URL: http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?did=1991048841&sid=8&Fmt=6&clientId=22212&RQT=309&VName=PQD [4] 'LinkedIn Corporation; LinkedIn Expands Mobile Offerings With Global Release of Application for BlackBerry'. (2010, April). Computer Weekly News,238. Retrieved from ProQuest Computing. (Document ID: 2003639421) from URL: http://proquest.umi.com.dbgw.lis.curtin.edu.au/pqdweb?index=1&did=2003639421&SrchMode=2&sid=2&Fmt=3&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1271143698&clientId=22212 [5] Rutledge, P. Ph.D (2009). 'Why LinkedIn Works'. Positively Media: How we connect and thrive through emerging technologies. Psychology Today. Retrieved from URL: http://www.psychologytoday.com/blog/positively-media/200903/why-linkedin-works-the-strength-weak-ties

Officemedium is an online collaborative package for business which offers centralized collaboration, client integration, security, organization and social platforming. One of the features of Officemedium is the client integration which allows the business to create user accounts for their clients which allows them to access only the information meant for them. The software is simplistic and centralised. According to Officemedium their product is "Unlike most business software, our application is easy to use and stripped of over-complicated, unnecessary clutter." Officemedium uses a concept of Clients, Employee and Super User which allows differing levels of access and integration. Whereas there are many business applications that are similar, ReadWriteStart which is a resource guide for first time businesses, describes officemedium as "Topping their list is Officemedium, a service we profiled last fall which provides a wide variety of collaborative features wrapped up in an elegantly designed interface." Business Pundit lists the advantage of Officemedium as follows: "Features: * Client integration * Contact information management * Task management * Event coordination * Personal and group calendars * File sharing and storage * Resource and document management * Shared blogging * Real-time chat * Private messaging * Status updates * User profiles * Polling * Searching and tagging * Email updates and notifications Continued...............

OfficeMedium is a "web-based intranet and social collaboration software" (McCue, 2010) allowing businesses to bring together their daily business and communication needs in one central location. OfficeMedium is targeted towards small and medium businesses, (About, n.d.) providing an application that is simple and easy to use. Since OfficeMedium provides a working environment online, it is accessible remotely (OfficeMedium, n.d.) and takes away the need for servers, installation and upgrade of software and data backups. (About, n.d.) The software provides "file sharing and storage, event and task management, contact and company information storage". (About, n.d.) In doing this, it places all data in a central location, avoiding dilemmas of misplaced data from unorganised methods of communication such as email, phone or instant message. These forms of communication can sometimes make it difficult to monitor and locate data on a particular project. Progress of all projects and anything related can be viewed through a simple dashboard which offers real-time collaboration. (OfficeMedium, n.d.) Some features include "task and event management, personal and group calendars, contact management, to file sharing and storage". (McCue, 2010) Managers, staff and clients can access and input information in these areas, depending on their user level. OfficeMedium allows three levels of users. (McCue, 2010) These levels determine the amount of access a user has. They are: Client: Allows least access. Can allow client to view and give feedback to documents. Employee: Greater access than client. Able to view a greater amount of data and can input content. Superuser: Has full access. Is able to see and manage all areas

Reference: About. (n.d.). Retrieved April 17, 2010, from http://www.officemedium.com/about McCue, T. (2010). Small Business Collaboration Software: Office Medium. Retrieved April 17, 2010, from http://smallbiztrends.com/2010/04/small-business-collaboration-software-office-medium.html OfficeMedium. (n.d.). Retrieved April 17, 2010, from http://www.officemedium.com/

This article talks about the issue of socio-cultural distance in distributed software development teams and methods to bridge this gap when using a collaborative software development environment. After discussing the various collaborative development environments available to developers, it goes on to talk about integrating FriendFeed micro blog and content aggregation service with IBM's Jazz, a plugin for the Eclipse Integrated Development Environment. By integrating Friendfeed into the collaborative development environment, it is possible to reduce the socio-cultural distance that would otherwise be present if the development was done in a traditional office environment. Examples given included if a developer used LibraryThing to post a review of a book they had read, this would be revealed to the other developers who might be interested in the book which would give them a greater understanding of the developer's interests and become a possible conversation piece. Another example given was where the developers on a team were from different backgrounds such as the difference between American and Indian culture. It was stated that in Indian culture, it would be disrespectful to disagree with a senior developer. It was hoped that through making the development environment more collaborative and social, it would be possible to reduce cultural walls that would make it difficult for the parties to interact in a productive manner. While the article gives examples of the benefits of a more social collaborative development environment, specifically how their FriendFeed plugin for IBM's Jazz could bring these benefits. These do not seem to be based on an actual situation (case study) but rather seem to on how the authors imagine their plugin being used - perhaps based on their own experience in software development. This brings the reliability of the article into question and at the very least, indicates an area for further study.

Calefato, F., Gendarmi, D., & Lanubile, F. (2009). Adding Social Awareness to Jazz for Reducing Socio-Cultural Distance between Distributed Development Teams. Retrieved April 17, 2010, from Università degli Studi di Bari: http://eit09.unibg.it/pdfs/99990017.pdf

For any enterprise that wants to provide a secure and scalable shared workspace for geographically disparate project teams then the EMC Documentum eRoom Family [2] of products release 7.4 provides an integrated solution that provides many benefits. The EMC website [1] provides an overview of the five components in their Documentum eRoom family that together provide a fully integrated system for online collaborative workgroups. The whole family comprises a suite of products that cover many of the areas that are out lined as essential features for successful enterprise online collaboration in the White Paper prepared by the Gilbane Group [3] Collaboration and Social Media-2008 [4]. Features such as (a) Secure shared workspace (b) Secure storage for shared rich content including, images, audio and documents, (c) Ability to run on intranet or secure hosted website that can run outside of the corporate firewall to allow external partners to join the group, (d) eRooms can be organised on a project basis each with their own workspace that can incorporate user access privileges, (e) Notifications and integrated IM and (f) Project management tools. The modules included in the Documentum eRoom Family include: eRoom - Web based collaborative workspace eRoom Enterprise - Combines the eRoom capability of a collaborative work space with the power of the EMC content management tools. eRoom Real-Time Services - Combines eRoom workspace with real time conferencing tools such as real time meetings, presentations and whiteboard sessions. eRoom Viewer -Team access to Microsoft Project Management tools. eRoom .Net - The functionality of the eRoom environment nut within a hosted web environment. References [1] EMC Corporation. (2010). EMC. Retrieved April 10, 2010, from EMC: http://www.emc.com/utilities/globalsiteselect.jhtml?checked=true [2] EMC Corporation. (2010). EMC Documentum eRoom Family. Retrieved April 10, 2010, from EMC: http://www.emc.com/products/family/er

Documentum eRoom provides a "web-based collaborative workspace for distributed teams" [1]. Additions to Documentum eRoom include real time services, collaboration management capabilities, Microsoft Project compatibility and a secure online shared environment. The eRoom Family of software has been a major player in the field of collaboration over the last ten years. EMC released a document about what they regard as their top 10 tips regarding what a SMB (medium to small businesses) should look for when considering web-based collaboration software. This document can be located at http://www.retrospect.com/assets/Top10_WebCollab_en.pdf. So how does EMC's very own software hold up these top 10 tips? DLA Piper Rudnick is mostly a US based law firm, forty offices, which required an easy and secure method to collaborate online. "The verdict: use of EMC's Documentum eRoom, a web-based collaboration platform that allows for secure information sharing" [2]. DLA Piper was deciding between Lotus QuickPlace and Documentum eRoom and stated that eRoom scored the battle because "eRoom's functionality and ease of use won out" [2]. EMC's top 10 tips echo this statement; "workspaces that are easy to manage" and "collaboration software should be flexible" [3]. However, even though eRoom has a proven history of being reliable software, they faced a new battle of collaboration-software competition.

Although Documentum eRoom and the rest of the family can live up to the top 10 tips, it may however, suffer a loss at the nature of technology. eRoom lacks compatibility with Web 2.0 tools such as "blogs, RSS and wikis" [5]. In an effort to keep up with technology EMC created "Centre Stage: moving beyond collaboration" [4]. In addition, the popularity of Microsoft's SharePoint has increased competition between the two products with companies migrating from eRoom. With such competition, a free version called CentreStage Essentials was released: the"version is a "limited" release of CenterStage. It does include storing documents in folder and attachment boxes like in eRoom, plus a few other features. There is no charge for this version" [5]. eRoom might still be the best suited software for many businesses, but with technology advances happening continually, it may also mean that for any new businesses delving into new collaboration software it could be a good idea to read up on Microsoft's Sharepoint 2010 or CentreStage. References/Notes [1] Details from http://www.emc.com/products/detail/software/eroom.htm [accessed April 8, 2010]. [2] Chen, A., (2007). Law firm makes case for eRoom, http://www.emc.com/collateral/analyst-reports/0307-eweel-law-firm.pdf, eWeek: The enterprise weekly, Issue: March 28, 2007 [accessed April 8, 2010]. [3] EMC. Top Ten Tips for Web-based Collaboration in SMBs, http://www.retrospect.com/assets/Top10_WebCollab_en.pdf [accessed April 6, 2010]. [4] OpenVine, Migrating from eRoom to CentreStage, http://www.openvine.com/downloads/eRoomCenterStageMigration.pdf [accessed April 9, 2010]. [5] OpenVine Web Solutions and Consulting, experts in best eRoom practices, the eRoom blog, http://blog.openvine.com/?m=200905 [accessed April 9, 2010].

This issue tracking software is for used for project development and allows participants to collaborate on a variety of projects, such as tracking fixes waiting for QA or urgent issues, ideally suited to software developers through a customer support application. [1] The simple user interface allows large and small groups to quickly create efficient workflows and automatically organize specific tasks by creating, assigning, tagging and resolving project issues. The insertion of milestones helps to plan features and establish release dates and agreed deadlines and the ability to share documents and images directly to tickets, so anyone within the project team can find them. As a customer relationship management tool, Lighthouse is efficient at managing a company's interactions with its clients and involves using technology to organize, automate, and synchronize business processes, which are essential within sales, marketing, customer service, and technical support by creating time-saving functionality.[2] As a case study Croogo [3] is a free, open source, content management system powered by CakePHP framework, and distributed under the MIT License. And uses lighthouse to create and reply to tickets and review the status of all projects in a simple overview that can be followed along with feeds, creating exceptional user support , as participants can create new Lighthouse tickets directly from Tender [4], Lighthouses specialized customer support service. To reduce the costs of planning and implementing software initiatives and increase the support from user base, enterprises are required to automate processes according to best practices. Using Lighthouse's email integration team members can utilize email to reply to tickets directly from inbox and as it is a web based application, it means that support can access critical information on the move, such as using the iPhone optimized interface, manage tickets through the email system, or subscribe to pro

References: [1] Lighthouse http://lighthouseapp.com/ [2] Wikipedia http://en.wikipedia.org/wiki/Customer_relationship_management [3] Croogo PHP http://bakery.cakephp.org/articles/view/introducing-croogo-cms [4] Tender http://tenderapp.com/ [5]Neath, K. (2007) "Lighthouse: The bug tracker you've been looking for" retrieved on 11th April 2010 from: http://warpspire.com/tipsresources/web-publishing/lighthouse-the-bug-tracker-youve-been-looking-for/

"Communication, Collaboration, and Bugs: The Social Nature of Issue Tracking in Software Engineering" (Bertram, Voida, Greenberg, & Walker, 2010) This article, written by the Department of Computer Science, University of Calgary, is a qualitative study of a group of software development teams that make use of one or more formal issue tracking systems and examines the social aspects that reside within the software engineering and bug tracking process. They argue that an issue tracker is not just a system for tracking bugs but becomes a focal point for all stakeholders of the program including engineers, users, designers and owners. The collaborative knowledge and shared journey of tracking bugs and designing software is a social process as much as it is a design process and the tracking system should be able to facilitate and archive the exchange of information and ideas. From the study of up to 15 participants spread across 4 North American software teams they were able to articulate various real world practices for examining issue and bug tracking software. The paper enunciates the main features of an issue tracking system and what the main considerations should be when designing or implementing one. References Bertram, D., Voida, A., Greenberg, S., & Walker, R. (2010). Communication, Collaboration, and Bugs: The. Retrieved April 16, 2010, from DSpace: http://dspace.ucalgary.ca/bitstream/1880/47309/3/2009-IssueTracking.Report2009-933-12.pdf

Slideshare is the worlds largest community for sharing presentations online with over 25 million users a month. Users can upload powerpoint and keynote presentations, and word and PDF documents. Presentations can be commented on, bookmarked and shared and it is a great way to learn from others [1]. Businesses can upload presentations or documents to share ideas amongst the organisation and also generate leads due to the viral nature of the platform. Slideshare is linked with many other platforms such as Facebook, LinkedIn and Twitter [2]. Search engines will index the information in the presentations and it will enhance search engine ranking [3]. Presentations can also be made private and only accessible to members within your organisation [2]. Slideshare is being used by many businesses to market their products or services using the platform as a lead and traffic generation tool by either highlighting your business or directly generating leads through Slideshares LeadShare or Adshare tools designed specifically for business. There are no upfront costs and you only pay when leads are generated[1]. Slideshare also has its own branded channels for afee. The business channel allows businesses or organisations to customise its own microsite targeting the professional community. Here you can showcase eBooks, webinars and presenations while capturing leads and targeting a specific audience. Each microsite is a customised project for Slideshare and can be worked into an organisations budget [4]. [1] Slide Share Inc (2009). Slideshare. Retrieved 16 April, 2010, from http://www.slideshare.net/about [2] Learning Tools (2010). Top 100 Tools: Slideshare. Retrieved 19 April, 2010, from http://www.c4lpt.co.uk/Top100Tools/slideshare.html [3] ZenDesk (2010). SlideShare Forum. Retrieved April 19, 2010, from http://slideshare.zendesk.com/forums [4] Slideshare (2010). Slideshare Branded Channels. Retrieved April 19, 2010, from http://www.slideshare.net/channel

One of the attractive features of Slideshare is the ability to not only upload presentations for online display, however by using their Leadshare application you can collect and update customer contacts. Leadshare also allows the user to link the presentation to the business contact details. Slideshare can be embedded in your web page, blogs and social networks at no extra cost. Kelly, (2010) explains that Slideshare has a number of additional features which enhance its use. These include presentations that have audio tracks known as 'Slidecasts' and a plugin which allows presentations to be uploaded directly from the Powerpoint tool. It also has plugins to allow access from networking services such as Facebook and Linkedin. Slideshare as demonstrated by Mullen, (2009) is a great way of presenting information. Mullen states "Increasingly Slideshare is being used as a tool by conference organisers to make PowerPoint presentations available to anyone unable to make the conference in person." PcWorld recently reported on Slideshare's new service called Channels which will allow companies to create a microsite. Perez (2010) states that "Companies can be a sponsor of a Channel focused on a specific topic, like virtualization, or they can create a Channel just for their brand." Perez reports that this service adds to two other marketing services of Slideshare's, which are Adshare and Leadshare. Slideshare is an effective way of sharing and be able to show your presentation to a wide audience. As stated by Slideshare "Anyone can view presentations & documents on topics that interest them. The site is growing rapidly with over 25 million monthly visitors."

References: About Us. (n.d.). Upload & Share PowerPoint presentations and documents. Retrieved April 17, 2010, from http://www.slideshare.net/about Kelly, B. (2010). Slideshows. STRIDE Handbook 8 on E-Learning (pp. 106-109). India: India Gandhi National Open University. Mullan, J. (2009). Should we be more Social? Law Librarians and Social Media. Legal Information Management, 9, 175-181. Retrieved April 17, 2010, from the Cambridge Journals database. Perez, J. C. (2010, February 3). SlideShare to Let Companies Sponsor 'channels' on Its Site - PCWorld Business Center. Reviews and News on Tech Products, Software and Downloads - PCWorld. Retrieved April 17, 2010, from http://www.pcworld.com/businesscenter/article/188442/slideshare_to_let_companies_sponsor_channels_on_its_site.html Slideshare LeadShare FAQs. (n.d.). Upload & Share PowerPoint presentations and documents. Retrieved April 17, 2010, from http://www.slideshare.net/business/leadshare/faqs

Central Desktop is a SaaS (Software-as-a-Service) social technology tool that allows global online collaboration between multiple users within organisations. The flexibility of Software-as-a-Service or SaaS for short, is that it allows organisations to rent the use of developed software, without the costs involved in maintaining licensing and continual upgrading to the latest product [5]. Central Desktop offers low cost, scalable SaaS solutions, advanced enterprise security, support, secure online meetings, centralised IT and staff resources and Salesforce.com integration. In 2009, Central Desktop announced Zoho Projects as online spreadsheet partner [2]. Central Desktop offers a range of plans to cater for different industries, with a 30-free trial option. Plans are available as the Workgroup edition, the Enterprise edition and the Community edition. Central Desktop offers risk free, Upgrade Anytime and Cancel Anytime options and no cancellation fees. The upgraded 2.0 version announced in February of 2010, offers wizards, templates with drop-down menus and an online file viewer that is compatible with Microsoft Office, Adobe PDF and Photoshop, JPEG and TIF [3]. YouTube [4] offers an overview of the database features available through Central Desktop. According to Central Desktop it "is a Web-based collaboration software solution that allows users to securely organize, share and communicate from a single online location. With no software or hardware to install, organizations using Central Desktop can increase revenue, maximize productivity and improve project management. Central Desktop offers a full suite of collaboration tools, including wikis, document sharing, Web conferencing, task management and shared calendars. Central Desktop also features a fully integrated micro-blogging tool that allows users to post their status and syndicate their updates out to other social networks like Twitter and Facebook" [1].

Customers of Central Desktop include the Humane Society of the U.S., CBS, the U.S. Department of Health and Human Services, Avid Technology, Omniture, InterContinental Hotel Group and the University of Wisconsin-Madison [1]. Central Desktop has received a range of awards and recognition from industry peers since it's founding in 2005. The latest awards received are the 2010 Hot Technology Companies and the 2010 Hot 90 Award - Southern California [1]. References: [1] CentralDesktop (2010). Retrieved April 09, 2010 from http://www.centraldesktop.com/about-press [2] CrunchBase (2010). Retrieved April 09, 2010 from http://www.crunchbase.com/company/central-desktop [3] PcWorld (2010). Retrieved April 09, 2010 from http://www.pcworld.com/businesscenter/article/189948/central_desktops_20_upgrade_focuses_on_user_interface.html [4] CentralDesktop overview (2007). Retrieved April 10, 2010 from http://www.youtube.com/watch?v=MG_ajNsJvqU&feature=related [5] What is SaaS (n.d.). Retrieved April 09, 2010 from http://www.whatissaas.net/

With 275,000+ customers……"Central Desktop is a heavy-hitter in the online collaboration arena. It's used by companies such as Sony, Adobe, J.D. Power and Associates and Greenpeace…" [1] Benefits of central desktop are: * Does not require you to download any software. It is 100% web based. * Data can be exported from CentralDesktop ®. * Three types of workspace options for teams, the company at large, and external customers. * Avoids the need of using multiple passwords, usernames, and products to share information and collaborate with teams. * 5 different levels of security and protection. * Strong support from customer base that is over 200,000 strong and received a number of awards touting the software. " [2] "Central desktop offers real-time collaboration for your team members. With the web meetings and audio conferencing features you can also collaborate with customers or partners by voice, sharing screens or remote presentation. Central Desktop also integrates with Skype (with voice supported), Yahoo, MSN Messenger, AIM, ICQ and Jabber, centralizing all your communication".[1] "Their next moves include upgrading mobile device support, and providing an enhanced API, as well as increasing the ability to customize for verticals. Recent research has indicated that collaboration will be one of the major growth uses of mobile devices so this is timely. Central Desktop also plans to set up a marketplace where customers can share templates. [3] References: [1] The Mobility Guy http://www.themobilityguy.com/2009/06/27/mini-review-online-collaboration-with-central-desktop/ [accessed April 14, 2010]. [2] Business Services Insider, http://www.businessservicesinsider.com/Web-Conference-Calling-Services/Central-Desktop-Review.html [accessed April 14, 2010]. [3] Appopedia, http://www.theappgap.com/reviews?product=Central+Desktop [accessed April 14, 2010].

Mindjet [5] is best known for its mind mapping software but with the introduction of Catalyst [5] in October 2009 Mindjet released the power of their mapping software to the web. Catalyst is an online mapping tool that is delivered on a subscription service across the web. It enables team members to co-edit a map in real time. Members can brainstorm ideas, design business process, store their documents in a secure and centralised workspace and keep a work log of all changes. Catalyst also augments the support of social networking tools to help share the vision [1]. Currently the service is delivered as a subscription service charged at $25/user/month plus an extra $25 for web conferencing moderators. Catalyst runs on all major browsers [4] but it must have Adobe Flash Player 9.0 enabled. "We think better in picture than text and how that can that be related to business process" Scott Raskin CEO of Mindjet (Howlett, 2009). "Catalyst team members can simultaneously video-conference while modifying a shared document on an online " (Chapman, 2009). While this online collaborative mapping tool is impressive an area of consideration is the fact that it does not alert team members of asynchronous changes [3] via IM or email. Alerting team members of change during a project is an important feature for collaborative tools as discussed in the research study by Daniela Damian M. Sc. [2] which looks at how real projects actually use collaboration tools and what were their main areas of use and importance are. However, with the inclusion of social networking tools like Facebook and Twitter this oversight could be overcome with good project management practices.

References [1] Chapman, G. (2009, Oct 8). Mindjet boosts online collaboration with Catalyst. Retrieved April 13, 2010, from Google (AFP): http://www.google.com/hostednews/afp/article/ALeqM5jAtF77pDeYcjJL7H5N3Z7ykx4n3w [2] Damian, D. (2010, Feb 1). Case study of feature based awareness in a commercial software team and implications for the design of collaborative tools. Retrieved April 16, 2010, from UVicDSpace: https://dspace.library.uvic.ca:8443/dspace/handle/1828/2133 [3] Howlett, D. (2009, October 6). Mindjet takes on Cisco with Catalyst. Retrieved April 16, 2010, from ZDNet: http://blogs.zdnet.com/Howlett/?p=1377 [4] mindjet. (2010). Catalyst - Technical Requirements. Retrieved April 16, 2010, from Mindjet: http://www.mindjet.com/products/mindjet-catalyst/requirements [ 5]Mindjet. (2010). Catalyst. Retrieved April 16, 2010, from Mindjet: http://www.mindjet.com/products/mindjet-catalyst/overview [6] Mindjet. (2010). Mindjet. Retrieved April 16, 2010, from Mindjet: http://www.mindjet.com/

Commentary by Louwna. Posted to Diigo on: 1/4/2010 http://sharepoint.microsoft.com/Pages/Default.aspx from a discussion by Craig on 31/03/2010 As recent as November 2009, Microsoft was warning businesses about security, privacy issues specially differing jurisdiction when considering cloud computing as a means of collaboration. "Privacy protections are essential to building the customer trust needed for cloud computing and the internet to reach their full potential." Stafford warns that a lot of cloud computing services don't have their own infrastructure but rent from others. This will necessarily be the smaller companies. Customers of SharePoint can be assured that "sophisticated controls for securing company resources" have been thoroughly integrated into the product as it is backed by years of research from Microsoft. (Stafford, P. 2009) SharePoint encourages 3rd party developers to develop custom modifications or to incorporate SharePoint into existing collaboration software. Microsoft Sharepoint 2010 Social Fest was a, 'competition by invite', to ten, cloud-collaboration, IT companies who each came up with some unique new way of utilizing SharePoint into their own collaborative platforms. SharePoint has a built in editor that allows some customization. SharePoint 2010 will provide deeper integration with Office 2010 soon to be available for retail sales. This version of Office will support Office Web Apps coming with Office 2010. Online support called "SharePoint Online Services" is already supporting more than a million users on line. Microsoft promises; "We're going to be more Internet-focused and cloud focused than ever before." ( Johnston, S.J. 2009) (Stafford, P. 2009) Retrieved on 31/03/10 from: no

Scribblar is a fun, free, multi-user online collaboration tool that is especially effective for online training and brainstorming in an e-learning environment, with the sharing and exchanging of image and text files. Scribblar, developed in 2007, is the brainchild of UK-based muchosmedia.com, providing the online collaboration market with a social interaction tool that acts as a whiteboard with live audio, text-chat etc. Muchosmedia has been recognised by Adobe as global experts in developing Flash applications, serving on Adobe' industry advisory board [5]. Scribblar PRO is also available to users for a fee, allowing the integration of your own logo and customised features onto your website without the hosting and bandwith costs. With instant access to audio, video, live chat and powerful drawing and editing tools, Scribblar PRO can easily be incorporated within any website design with varied access and privilege levels [1]. Mainly, Scribblar is a great, flash-based education tool and has been designed to allow multiple users to interact simultaneously, without interruption. A major feature of Scribblar is the facility to upload an image for enhancing, editing, commenting or collaborating by multiple users, by utilising its drawing, text and sound tools [2]. A review done by a media library specialist, Kathy Pierce [3], highlights the interaction and educational value of integrating Scribblar in schools. For a comprehensive tutorial, visit YouTube [4] for a step-by-step explanation of each tool available on the Scribblar whiteboard for online collaboration. References posted below.

References: [1] Walsh, K. (2009). Online Interactive Whiteboards. EmergingEdTech Retrieved 14 April, 2010, from http://www.emergingedtech.com/2009/04/online-interactive-whiteboards/ [2] theDAILYAPP. (2008). Scribblar - Online Collaboration Design Room. Retrieved 14 April, 2010, from http://thedailyapp.com/media/photos/scribblar-online-collaboration-design-room [3] Ferris, B. (2009). Collaborate simply, graphically, with Scribblar. Retrieved 14 April, 2010, from http://blogs.learnnc.org/instructify/2009/10/20/scribblar-collaborate-mindmap-brainstorming/

References: [1] Muchosmedia (2010). Retrieved April 11, 2010 from http://www.scribblar.com [2] Free Technology for Teachers (2008). 'Creative Collaboration with Scribblar'. Retrieved April 11, 2010 from http://www.freetech4teachers.com/2008/09/creative-collaboration-with-scribblar.html [3] Library Media Musings (2009). Retrieved April 11, 2010 from http://librarymm.blogspot.com/2009/11/collaborate-online-with-scribblar.html [4] YouTube (2009). 'Scribblar Demo'. Retrieved April 11, 2010 from http://www.youtube.com/watch?v=ByZenKhLVRg [5] Haschke Ink (n.d.). 'Muchos Media Content'. Retrieved April 11, 2010 from http://haschkeink.com/yahoo_site_admin/assets/docs/Muchos_Media.46100818.pdf

Colaab is an online collaborative workspace where Health Practitioners, Recruitment Agencies, Event Managers, Retailers, Study Groups, Artists, Designers, Writers and Publishers can share, annotate and respond to images, videos, documents, audio and a wide variety of other files in real time [1]. Colaab has version tracking and audit-trail feedback allowing users to monitor creations, responses, edits and annotations immediately, without having to press the refresh button [1]. What makes Colaab distinctive from other online collaborative frameworks is the "DeepZoom" feature which allows users to instantly load a 50 mb file and then zoom right into one pixel of that file without any degradation of the image view [1]. Colaab has been tested on many of the popular web browsers and requires the web-browser plug-in; Microsoft Silverlight for its functionality [2]. Users can opt for the free 30 day trial and/or a tiered package that is priced to suit varying needs [1]. Secure (SSL) is available on the Ultimate 25GB package [3]. The Colaab dashboard has an intuitive, easy-to-use design and the tour is a great way to see the many features that this online collaborative tool has to offer [4]. Compared to similar products, Colaab is very highly regarded by reviewers [5]. For people interested in the background of Colaab, their development team have left a trail of information of what functionality that they wanted to create in their fast, lightweight, real-time "killer web app" [6]. see References below

Colaab provides users with a safe and secure environment to exchange ideas. Colaab is browser based, so no-downloading, and this makes the software very attractive. Along with DeepZoom, another strength Colaab has is the ability to create three "different levels of Workspace access (Organiser, Participant, Viewer) make controlling user permissions and privileges very easy indeed" [1]. Colaab suggests that the product is particularly useful for design projects that involve professions such as web designers, writers, architects, etc., that require communication and collaboration. This statement can be validated in a recent article concerning the art, media and design department of the University College of Falmouth. "Colaab is allowing us to enhance and develop these skills for a still more diverse cohort collaborating professionally across a range of disciplines within art, media, design and performance - be they on campus, in work or at home" [2].

How does Colaab compare to other online collaboration tools? ProofHQ and ConceptShare are two alternatives, but what sets Colaab ahead? ProofHQ [3] offers clients a collaborative suite suitable for design projects and is also browser-based. "You upload a design, graphic or object you want feedback on. Next you set who can participate in providing feedback" [4]. ConceptShare [5] is another "application for sharing creative work, like photos and layouts. It's targeted at a niche of users (designers and their clients), but it could bring Web-enabled collaboration to a large number of people" [6]. So how does Colaab stand? Poole, a contributor of Web Worker Daily, suggests that "compared to the others... that serve a similar purpose, this app is far superior aesthetically. The UI is elegant and clean, with a rich interface thanks to Microsoft Silverlight 2" [7]. Whatever collaboration platform a company chooses, Colaab will definitely stand out in the designer's selection. References/Notes [1] Colaab.com features, http://colaab.com/Home.mvc/About [accessed April 9, 2010]. [2] Storm Ideas Blog, University College Falmouth to collaborate using Colaab, http://blog.stormideas.com/archive/2010/02/01/university-college-falmouth-to-collaborate-using-colaab.aspx [accessed April 9, 2010]. [3] ProofHQ, http://www.proofhq.com/ [accessed April 9, 2010]. [4] Stern, A., (2008). ProofHQ Offers Online Group Editing in a Blog or Browser, Center Networks, Article: August 26, 2008, http://www.centernetworks.com/proofhq-group-design-editing [accessed April 9, 2010]. [5] ConceptShare, http://www.conceptshare.com/ [accessed April 9, 2010]. [6] Needleman, R., (2007). Top 5 under the radar companies, CNet News, http://news.cnet.com/8301-17939_109-9701266-2.html?tag=mncol [accessed April 9, 2010]. [7] Poole, P., (2009). An Elegant Option for Collaborative Content Review, Web Worker Daily, http://webworkerdaily.com/2009/01/13/an-elegant-option-for-collaborative-cont

This article discusses the different types of online collaborative tools available to businesses, which could more effectively enhance their various communities of practice. However, she argues that technology should only be a supportive tool to intranet webmasters and knowledge managers, and not the driving force behind them when creating a community of collaborators. She also suggests that a company may have to tap into several forms of online collaboration to be successful. Frichter highlights three main services that online collaborative tools should offer: 1. A way to communicate 2. A mechanism to share documents 3. A means to discover other members of the community [1]. The article also discusses areas of the workflow in which online collaborative tools could help, tasks that can be helped through it, and how it can increase the efficiency and productivity of a workplace. The hierarchy of collaborative tools suggested here are: · e-mail · Mailing lists · Discussion boards · Instant Messaging · Groupware and portals · Weblogs · Wikis In conclusion, Fichter re-iterates the importance of asking key evaluation questions when determining what collaborative tools you need and what will be most effective. However, most importantly, she suggests that it is necessary to assess the culture of the workplace in order to match the needs with the tools, and it usually takes more than one tool to meet those needs. The key to this article is that it identifies several online collaborative tools, which are worth further investigation to understand their true value both individually and collectively. [1] Fichter, Darlene (2005) The many forms of e-collaboration: Blogs, wikis, portals, groupware, discussion boards, and instant messaging. Online Vol. 29 Issue 4, pp 48-50.

"If you haven't put in a suite of collaboration tools, it's probably time to do so... know your workplace culture and environment... define your requirements... communication, sharing, and management" Darlene Fichter, [2]. Fichter is an IT solutions consultant working for Northern Lights Internet Solutions Ltd, which can be found at http://www.lights.ca/ [1]. Fichter provides an excellent discussion on collaborative tools and identifies newcomers to collaboration/social media in the workplace. One of the strongest aspects of the article is how Fichter proposes questions one should ask when determining what collaborative tool will function best for the firm. Fichter states the importance of knowing your environment; "What IT infrastructure is in place already that you can leverage?" [3] This is a valid question to consider; for example a small company without an IT department may need online help added to software package or a key word - 'easy' - the software must be easy to setup and manage. Another similar question to consider is finances; "are there financial and human resources available to purchase, install, and maintain an application?" [3] Fichter suggests that a firm may need to progress step by step and advance to collaboration tool extras, while in the beginning start with something small and sleek. Some web-based collaboration tools offer a free service for small business, and other offer a paid, supported subscription. "How frequently do people need to communicate? What type of communication is preferred-asynchronous-text, voice, or video?" [3] The Fichter article demonstrates the needs associated with software selection and how important it is to consider communication limitations in a collaboration product. The article is a good source as it highlights the fact that collaborative tools are diverse and can be adapted for various user needs. Fichter adapts web2.0 technology such as Wikis and blogs as possible solutions fo

References/Notes [1] Northern Lights Internet Solutions Ltd, http://www.lights.ca/ [accessed April 7, 2010]. [2] Fichter, Darlene (2005). The many forms of e-collaboration: Blogs, wikis, portals, groupware, discussion boards, and instant messaging. Online Vol. 29 Issue 4, pp 48-50. [3] Fichter, Darlene (2005). The paragraphs on know your environment and define your requirements. Online Vol. 29 Issue 4, pp50.

SugarCRM is an open source database management system. It is important to be able to manage customer databases without having to collate numerous spreadsheets of customer information. With SugarCRM it simplifies being able to organize and track people, companies and sales opportunities [1]. Another advantage of SugarCRM is the ability to measure and report customer information across your company [2]. SugarCRM Community Edition is a free application and it is open source so the software can be altered to suit the users' needs. Not all companies have the same requirements when it comes to implementing a CRM, so the advantage of using SugarCRM is it gives users the flexibility to modify the source code [3]. To gain greater benefits of SugarCRM there is a professional edition for US$360 per licence or the Sugar Enterprise Edition for US$600 per licence [4]. A CRM solution will focus on automating and improving current processes and practices mainly supporting sales, marketing, customer service and support as Gupta & Shukla (2002) attest [5]. Implementing a CRM can be a risky business according to Bohling, et al (2006) [6]. Depending on the size of the organization and the current CRM system in operation, if any, implementing a CRM requires plenty of planning and preparation. Also, once a system is up and running, it is important to evaluate the success of the CRM and continue to refine and develop the CRM. References [1] Organise & Share Customer Information. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/resources/crm-new [2] Measure & Report Across your Company. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/resources/crm-advanced [3] Open Source CRM. Retrieved 12 April 2010 from http://www.sugarforge.org/content/open-source/ [4] Sugar Editions. Retrieved 12 April 2010 from http://www.sugarcrm.com/crm/products/editions.html [5] Gupta, M.P., and Shukla, S. (2002). Global Business Review 2002; 3; 99. Learnings from Customer Relationship

In comparing SugarCRm to another similar product - 'TigerCRM', these are the results:
SugarCRM Advantages " Sugar Suite is an excellent choice due to its advanced features, and is convenient to organizations from all sizes and industries. The installation of SugarCRM, as well as the installation of additional modules and language packs is quite easy and trouble-free, and the admin area offers a great variety of options and tools." [1]
SugarCRM Disadvantages "While providing more capabilities and reliability, Sugar Suite loads slower than vTiger CRM and is not so easy to use. Problems may also arise if a user doesn't lock the Installation after finishing it. Contrary to vTiger CRM, some of its add-ons are not free for installing and should be ordered additionally. Another disadvantage of SugarCRM is the very resource-consuming upgrade process. A SugarCRM upgrade can rarely be completed successfully on a shared server because the upgrade times out." [1]
But the latest release of version 6, raves about the following:
"SugarCRM has completely re-written a new user interface that places a premium on speed, simplicity, and interoperability with other web applications and mobile devices. Larry Augustin, CEO of SugarCRM, said "Sugar 6 delivers a look, feel and user experience that consumers of popular social networking and other collaboration tools will appreciate." [2]
"SugarCRM has also moved its mobile application to Appcelerator Titanium so it could have one version of its application run on Apple, Google's Android, BlackBerry, Palm, and other devices without the need for their engineers to build completely different versions. " [2] References: [1] SiteGround, http://www.siteground.com/sugarcrm_vtiger.htm [accessed April 14, 2010]. [2] SugarCRM announces release of ver