Group items tagged

In most agencies, holding customers accountable seems to be one of the bigger frustrations. Have you ever thought or said "why is it always our fault when a customer has a loss that is not covered? They knew that they didn't have that coverage." For agents serious about minimizing the potential of their agency facing an E&O claim, achieving a high level of customer accountability is a great goal to strive for. To achieve this goal may require some hard work and some new initiatives. Documentation is a key but documentation is more than just words in the system. Any agency will be hard pressed to hold their customers accountable without a file that is well documented. However, documentation by itself will not get it done. Agents need to fully understand that when an E&O claim happens, the E&O carrier will look to secure the actual file in question (paper or electronic) to see what it looks like and what it contains. Solid documentation that is handled promptly, is accurate and professional will make the E&O carrier's job much easier. Conversely, a file with sketchy documentation could prove to be a problem in an E&O matter. Effective handling of client interactions is very important. Every day, customers are asking questions, modifying coverages, etc. The questions (and the answers provided) should be fully documented in the agency management system. In addition, requests to delete or decline coverage or to modify coverage in some manner should be documented as well. But documentation only in the system may not be enough. The agency should have a procedure for confirming / memorializing the discussion. Without this, mistakes can occur. Possibly, what the agency heard is not what the customer requested or possibly what the customer advised is not what they really meant. Let's take the scenario that the agency has provided a personal lines umbrella proposal and the customer calls to advise your agency that they are not going to purchase this coverage. W

Most insurance agency owners know what they should be doing in the coming year to make it a highly successful one. They know what their key strategies are and how to measure success. Unfortunately, some common mistakes can get them off track in achieving their goals. In this article we will discuss a few common mistakes that owners should consciously avoid. http://www.iroquoisgroup.com/sites/default/files/Jan2017.pdf

Final expense insurance is known for the providing the peace of mind and hence been very popular among the new insurance buyers. In the blog, you will get to know the various insurance options3available for Florida residents and which one should you go with.

Do you 'throw away' too many referrals? A producer I was working with was ecstatic one hot summer day because he had just obtained 10 referrals from a client. I was excited too and the producer was going to begin working those new referrals right away. Well, in tracking the success of those 10 referrals, only one got written. Is that good or just normal? Let's just say, both of us felt it should have been better. So, analyzing what took place led to the following results: * 2 were not reachable; the producer never connected with the decision-maker. * 2 were messy businesses that the producer realized would be declined if submitted * 3 had strong to severe loss issues * 1 failed to provide all the needed information * 1 was presented, but not sold * 1 was sold Could this one out of 10 scenario have been prevented? That is what we took it upon ourselves to evaluate. The first evaluation made was really there were only three the producer was either able to, or wanted to, quote. So, of that group, he was really one for three. But, what about the rest of the referrals - the ones not quoted? Preventable? In our analysis, many of those were preventable so that you wouldn't end up with 70 percent being "thrown away." The two that the producer was unable to reach were determined to be a problem based on the "introduction" he got from his client to those two prospects. (Note: You do ask to be introduced, don't you, when you obtain a referral?) The person calling their customer (our prospect) from the business was not someone known to them and thus, the call carried little weight. It was not a powerful introduction; it wasn't even a lukewarm introduction, so it was not surprising the producer couldn't get an appointment following that call. The five that were either messy businesses or had heavy losses weren't quality businesses. Was that the luck of the draw and he just accepted that when he asked for referrals, or could

Running an agency has gotten very complex. The aging workforce, increasing scarcity of talent and growing demands of carriers are just a few of the challenges owners deal with every day. In spite of these challenges, many agencies are experiencing excellent revenue and profit growth. To accomplish this, they are not only doing the right things, but they are avoiding common mistakes that can hold them back. In this article we will discuss some common mistakes that owners should avoid.

If you want to buy travel insurance before traveling, here you should know a few things before buying travel insurance.

Have you heard the old saying that old is Gold? Well it definitely is. Old and classic cars are very valuable and some people really like to collect classic cars but it is not only because they are valuable, there is much more to it.

While buying a travel insurance one should be aware of the basics of it, how does it help during the cancellation of flights or delays, coverage limits, compensation to the family and also the exclusions of the policy.

thanks for sharing! this helps a lot!

There is wide segment of the consumer market that still prefers to do business by email order or over the phone.

Generally, vehicles entirely designated for the homestead could be delegated ranch use vehicles and did not should be protected. They were secured under the homestead's obligation arrangement. The previous couple of years have gotten changes a considerable measure of state's laws and now in numerous states, if agriculturists need their vehicles safeguarded, they need to take out partitioned arrangements. Numerous states now oblige insurance to be acquired if the homestead vehicle will be utilized on an open street whenever. These arrangements can be obtained online easily auto insurance sites, on the telephone, or in individual at your specialists' office.

In the event that you have a home business and need a mortgage holder protection cite, consider getting your property holder protection cite from State Farm. For whatever length of time that you buy enough property holder protection to satisfactorily ensure your home and also your home business, you will be sheltered; on the other hand, ensuring you have enough mortgage holder protection for both your home and your home business is only the begin. You should step all through the length of time of your property holder protection approach to ensure your home business is altogether secured with your State Farm mortgage holder protection arrangement.

Almost everyone in the US knows the importance of life insurance plans and people are increasingly buying a preferred plan for them. Insurance companies are coming up with different tailored plans to help the interested buyers with their specific requirements.

Final expense insurance plans are designed to help you get remembered in the desired way and are getting popularity for the same. With their easy customization option, these plans let you choose what exactly you need in a funeral plan. They let you include the required benefits and features in your plan and exclude the rest.

Buying a life insurance is the best way to protect your loved ones. It's the most important financial decision anyone would make for his or her family. If the person is the only breadwinner in the family, then he should get a life insurance to secure his or her family from the financial constraints in the future.

Having a Perpetuation Plan for your agency is like having a personal Last Will & Testament. Everyone knows they should have one but many people put off creating one to avoid having to make difficult or complex decisions, or because they simply don't want to think about when they won't be around. Just as dying without a will leaves one's family in jeopardy, not properly preparing for the perpetuation of your agency leaves your fellow employees in jeopardy AND it puts YOUR RETIREMENT in jeopardy as well.

Usually, life insurance plans are considered for parents with a well-maintained lifestyle but that might not be the reality. These plans are made to protect from the tragedies that may happen to anyone even with the kids and students. There are insurance providers offering multiple cheap life insurance quotes for students and they can get these quotes just by making a request online.

Every second family in America has a life insurance plan and almost everyone knows about the same. These plans greatly help loved ones to recover from the financial hardship after the departure of the sole breadwinner. Along with the individuals, there are life insurance plans to help the employee ensure a safe future for their loved ones.

Agency owners have many issues to deal with on a day-to-day basis and little time to address them. Sometimes this pressure can cause an owner to make simple but costly mistakes. In the attached PDF, we address common mistakes that agency owners should try to avoid. Click on the PDF below to read more.

Mortgage protection insurance is counted as one of the most under-rated insurance plans even after delivering more than one's expectation. We need to know more about these insurance plans and that's what this blog deals with. Let's get to know what a mortgage insurance plan actually is and how can it play a great role in protecting one's home in tough days of their life.

Agencies that need to hire new producers should consider more than luck and their own interviewing ability if they want the best available candidates on their payrolls. That's the advice that Ken Fields and Diane Masterson of PaceSetter gave in the four-part webinar presented recently by State Auto Insurance Companies.