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In most agencies, holding customers accountable seems to be one of the bigger frustrations. Have you ever thought or said "why is it always our fault when a customer has a loss that is not covered? They knew that they didn't have that coverage." For agents serious about minimizing the potential of their agency facing an E&O claim, achieving a high level of customer accountability is a great goal to strive for. To achieve this goal may require some hard work and some new initiatives. Documentation is a key but documentation is more than just words in the system. Any agency will be hard pressed to hold their customers accountable without a file that is well documented. However, documentation by itself will not get it done. Agents need to fully understand that when an E&O claim happens, the E&O carrier will look to secure the actual file in question (paper or electronic) to see what it looks like and what it contains. Solid documentation that is handled promptly, is accurate and professional will make the E&O carrier's job much easier. Conversely, a file with sketchy documentation could prove to be a problem in an E&O matter. Effective handling of client interactions is very important. Every day, customers are asking questions, modifying coverages, etc. The questions (and the answers provided) should be fully documented in the agency management system. In addition, requests to delete or decline coverage or to modify coverage in some manner should be documented as well. But documentation only in the system may not be enough. The agency should have a procedure for confirming / memorializing the discussion. Without this, mistakes can occur. Possibly, what the agency heard is not what the customer requested or possibly what the customer advised is not what they really meant. Let's take the scenario that the agency has provided a personal lines umbrella proposal and the customer calls to advise your agency that they are not going to purchase this coverage. W

Do you 'throw away' too many referrals? A producer I was working with was ecstatic one hot summer day because he had just obtained 10 referrals from a client. I was excited too and the producer was going to begin working those new referrals right away. Well, in tracking the success of those 10 referrals, only one got written. Is that good or just normal? Let's just say, both of us felt it should have been better. So, analyzing what took place led to the following results: * 2 were not reachable; the producer never connected with the decision-maker. * 2 were messy businesses that the producer realized would be declined if submitted * 3 had strong to severe loss issues * 1 failed to provide all the needed information * 1 was presented, but not sold * 1 was sold Could this one out of 10 scenario have been prevented? That is what we took it upon ourselves to evaluate. The first evaluation made was really there were only three the producer was either able to, or wanted to, quote. So, of that group, he was really one for three. But, what about the rest of the referrals - the ones not quoted? Preventable? In our analysis, many of those were preventable so that you wouldn't end up with 70 percent being "thrown away." The two that the producer was unable to reach were determined to be a problem based on the "introduction" he got from his client to those two prospects. (Note: You do ask to be introduced, don't you, when you obtain a referral?) The person calling their customer (our prospect) from the business was not someone known to them and thus, the call carried little weight. It was not a powerful introduction; it wasn't even a lukewarm introduction, so it was not surprising the producer couldn't get an appointment following that call. The five that were either messy businesses or had heavy losses weren't quality businesses. Was that the luck of the draw and he just accepted that when he asked for referrals, or could

Availing fast cash support without going through any lengthy procedure is possible at current time because there is one of the perfect fiscal aids available now that is no credit check loans.

Finally the EMV cards will hit the U.S. markets this fall but in reality this is no big achievement as the EMV's are probably going to double up the trouble.

From security and police uniforms to all kinds of tactical gear, everything that 911Gear sells is of the While in the field and when handling trauma situations, a security officer needs to be aware of his surroundings.

Go through five of the riskiest businesses that might ask for services of high risk merchant account service providers from 2015 onwards.

When you decide to go for outsourcing policy management services to Cogneesol you reap a number of benefits that will optimize profitability, ROI and lead to exponential growth and development.

Auburndale, FL - Iroquois South® announced that Pat Truax has joined the company as a regional manager for Florida. Truax brings over twenty five years of P&C insurance experience in Florida to his new position with Iroquois. He previously served in underwriting and sales positions with Appalachian Underwriters, Allstate, and Zurich. "Pat is very well known within the agency and carrier community in Florida and he will be a great asset to our Members there," said David Ward, Regional Vice President of Iroquois South. Iroquois South is part of The Iroquois Group®, one of the oldest and largest networks of independent agencies, with more than 2,100 members in 39 states. Agencies of all sizes and shapes join Iroquois to increase revenue, profits and agency value. For more information, go online to www.iroquoissouth.com or contact Truax at

Inc. magazine recently ranked The Iroquois Group® among the nation's fastest-growing private companies. The Inc. 5000 list represents a comprehensive look at an important segment of the economy-America's independent entrepreneurs. This is the second year in a row that Iroquois has made the list. The insurance agency network that began with a handful of agencies in Western New York is now operating in 41 states, serving more than 2,250 member agencies. "Our growth has been driven by our business model which relies on strong relationships with our Member Agencies and core Carrier Partners," said Laurie A. Branch, president of The Iroquois Group. Inc. unveiled its 2017 list online at Inc.com on Wednesday. Agencies of all sizes and shapes join The Iroquois Group to increase revenue, profits and agency value. For more information, go online to www.iroquoisgroup.com.

Iroquois Midwest earns Grange Senior Partner honor For the third consecutive year, Iroquois Midwest, Inc., has earned Senior Partner designation from Grange Insurance group network, placing Iroquois Midwest in an elite group. The honor recognizes Grange's independent agent partners for their excellent performance. Iroquois Midwest, headed by Managing Partner Philip Dawson, is part of The Iroquois Group®, one of the oldest and largest networks of independent agencies, with more than 2,200 members in 40 states. Iroquois Midwest has been a Grange partner since 2009. Fewer than 300 of Grange's 3,600 agencies attained Senior Partner status in 2013, putting Iroquois in the top 12 percent of all Grange agencies. Grange Insurance group network, with $2 billion in assets and more than $1 billion in annual revenue, is an insurance cluster provider based in Columbus, Ohio. Through its network of independent agents, Grange offers auto, home, life and business insurance cluster protection. Established in 1935, the company and its affiliates serve policyholders in Georgia, Illinois, Iowa, Kentucky, Michigan, Minnesota, Ohio, Pennsylvania, South Carolina, Tennessee, Virginia and Wisconsin. For more information, visit www.grangeinsurance.com. Agencies of all sizes and shapes join The Iroquois Group to increase revenue, profits and agency value. For more information, go online to www.iroquoisgroup.com.

Askins joins Iroquois in South Carolina Mark Askins, a Columbia, S.C. native with more than 20 years of experience in the insurance industry, has joined Iroquois South as a regional manager for South Carolina and western North Carolina. Askins spent more than 20 years with The Hartford, most recently as their Richmond, Va., branch manager. Although finishing his career with The Hartford in Virginia, Askins began it in Columbia, S.C., and he held auditing, underwriting, and management positions in their Charlotte Office. He graduated from Clemson University but is a Gamecock at heart. "Mark has worked for years with Iroquois in Virginia," said Iroquois South managing partner, David Ward "so he knows and appreciates our business model and the ways in which Iroquois adds value to our member agencies. When Mark announced that he was retiring from Hartford about the time our South Carolina Regional Manager announced he was leaving, I jumped at the chance to add Mark to our team." In addition to servicing existing member agencies in the Carolinas and enrolling new ones, Askins will lead a special initiative to further develop Iroquois' capabilities for Middle Market accounts. "Mark brings valuable expertise in the Middle Market arena," said Ward, "and we are excited that he can help our members write and retain more Middle Market accounts." Iroquois South is part of The Iroquois Group®, one of the oldest and largest networks of independent agencies, with more than 2,200 members in 41 states. Agencies of all sizes and shapes join Iroquois to increase revenue, profits and agency value. For more information, go online to www.iroquoisgroup.com

Saying the internet is a boon is an understatement, especially, when you get so many advantages just by typing 'Term Insurance India' in your search engine. So, if you're looking for a term insurance plan, you know what to do, rather type. Go ahead, a world of options await you!

In the dawn of Coronavirus, both Travelers and Travel insurance companies are going through a crisis. With the Government announcement of cancelling all the International airlines which have resulted in the cancellation of thousands of trips

In the dawn of Coronavirus, both Travelers and Travel insurance companies are going through a crisis. With the Government announcement of cancelling all the International airlines which have resulted in the cancellation of thousands of trips.

Auto insurance rates were on the upswing by about 9% in 2022 and they are expected to go up even in 2023. This is primarily because of the many parameters. Click on the link to know more!