Group items tagged

In most agencies, holding customers accountable seems to be one of the bigger frustrations. Have you ever thought or said "why is it always our fault when a customer has a loss that is not covered? They knew that they didn't have that coverage." For agents serious about minimizing the potential of their agency facing an E&O claim, achieving a high level of customer accountability is a great goal to strive for. To achieve this goal may require some hard work and some new initiatives. Documentation is a key but documentation is more than just words in the system. Any agency will be hard pressed to hold their customers accountable without a file that is well documented. However, documentation by itself will not get it done. Agents need to fully understand that when an E&O claim happens, the E&O carrier will look to secure the actual file in question (paper or electronic) to see what it looks like and what it contains. Solid documentation that is handled promptly, is accurate and professional will make the E&O carrier's job much easier. Conversely, a file with sketchy documentation could prove to be a problem in an E&O matter. Effective handling of client interactions is very important. Every day, customers are asking questions, modifying coverages, etc. The questions (and the answers provided) should be fully documented in the agency management system. In addition, requests to delete or decline coverage or to modify coverage in some manner should be documented as well. But documentation only in the system may not be enough. The agency should have a procedure for confirming / memorializing the discussion. Without this, mistakes can occur. Possibly, what the agency heard is not what the customer requested or possibly what the customer advised is not what they really meant. Let's take the scenario that the agency has provided a personal lines umbrella proposal and the customer calls to advise your agency that they are not going to purchase this coverage. W

In the event that you have a home business and need a mortgage holder protection cite, consider getting your property holder protection cite from State Farm. For whatever length of time that you buy enough property holder protection to satisfactorily ensure your home and also your home business, you will be sheltered; on the other hand, ensuring you have enough mortgage holder protection for both your home and your home business is only the begin. You should step all through the length of time of your property holder protection approach to ensure your home business is altogether secured with your State Farm mortgage holder protection arrangement.

Do you 'throw away' too many referrals? A producer I was working with was ecstatic one hot summer day because he had just obtained 10 referrals from a client. I was excited too and the producer was going to begin working those new referrals right away. Well, in tracking the success of those 10 referrals, only one got written. Is that good or just normal? Let's just say, both of us felt it should have been better. So, analyzing what took place led to the following results: * 2 were not reachable; the producer never connected with the decision-maker. * 2 were messy businesses that the producer realized would be declined if submitted * 3 had strong to severe loss issues * 1 failed to provide all the needed information * 1 was presented, but not sold * 1 was sold Could this one out of 10 scenario have been prevented? That is what we took it upon ourselves to evaluate. The first evaluation made was really there were only three the producer was either able to, or wanted to, quote. So, of that group, he was really one for three. But, what about the rest of the referrals - the ones not quoted? Preventable? In our analysis, many of those were preventable so that you wouldn't end up with 70 percent being "thrown away." The two that the producer was unable to reach were determined to be a problem based on the "introduction" he got from his client to those two prospects. (Note: You do ask to be introduced, don't you, when you obtain a referral?) The person calling their customer (our prospect) from the business was not someone known to them and thus, the call carried little weight. It was not a powerful introduction; it wasn't even a lukewarm introduction, so it was not surprising the producer couldn't get an appointment following that call. The five that were either messy businesses or had heavy losses weren't quality businesses. Was that the luck of the draw and he just accepted that when he asked for referrals, or could

Making changes to your motorcycle can have a direct impact on your insurance coverage. In fact, some modifications can change your bike to the point where your insurance policy is no longer effective.

When you eat something, it means you want to secure yourself from forthcoming hunger, when you send your child to the school, it means you want to secure your future, when you work and earn it means you want to make comfortable yourself as well as your family, but have thought about the death?

Having a Perpetuation Plan for your agency is like having a personal Last Will & Testament. Everyone knows they should have one but many people put off creating one to avoid having to make difficult or complex decisions, or because they simply don't want to think about when they won't be around. Just as dying without a will leaves one's family in jeopardy, not properly preparing for the perpetuation of your agency leaves your fellow employees in jeopardy AND it puts YOUR RETIREMENT in jeopardy as well.

So tell me if this has ever happened to you in your office: you get a telephone call from a prospect, or perhaps it was an email lead that you obtained via your "Get an auto or homeowners quote" button on your agency website or Facebook fan page, and immediately either you and/or a member of your agency staff spring into action!

Hazard insurance is another word for homeowners insurance. The hazards covered by your insurance policy are also referred to as perils. When you have a mortgage on your home, your lender will require that you carry a homeowners insurance policy that is sufficient to cover the amount of money you still owe on your home.

Need some immediate money to manage your expenses in a hassle free way? Need immediate money to get all your important expenses settled fast?

Bestofpolicy is your platform where you can get all your solution regarding insurance and all your queries will get solved

Secure yourself against losses occurring to your home, its contents, or loss of other personal possessions. HDFC ERGO's home insurance helps you safeguard your priceless property and ensures complete peace of mind.

Generally, vehicles entirely designated for the homestead could be delegated ranch use vehicles and did not should be protected. They were secured under the homestead's obligation arrangement. The previous couple of years have gotten changes a considerable measure of state's laws and now in numerous states, if agriculturists need their vehicles safeguarded, they need to take out partitioned arrangements. Numerous states now oblige insurance to be acquired if the homestead vehicle will be utilized on an open street whenever. These arrangements can be obtained online easily auto insurance sites, on the telephone, or in individual at your specialists' office.

Your E&O policy is one of the most important coverages that an agency should have. Here are some key tips to help determine which coverage is the best fit. Do some homework on the various E&O carriers. Things to look at include: - How long have they been writing this coverage - What is their AM Best rating - What resources do they have to help you manage your E&O exposure

Are you an avid adventurer who loves hitting the road in your RV? While the open road offers excitement and freedom, it's important to ensure you have the right protection. It is important to know that your auto insurance will not cover your RV. For this, you need specialty RV insurance that secures you financially by providing you coverage for your vehicle against damage and loss and also for loss and damage caused by your vehicle to others.