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In most agencies, holding customers accountable seems to be one of the bigger frustrations. Have you ever thought or said "why is it always our fault when a customer has a loss that is not covered? They knew that they didn't have that coverage." For agents serious about minimizing the potential of their agency facing an E&O claim, achieving a high level of customer accountability is a great goal to strive for. To achieve this goal may require some hard work and some new initiatives. Documentation is a key but documentation is more than just words in the system. Any agency will be hard pressed to hold their customers accountable without a file that is well documented. However, documentation by itself will not get it done. Agents need to fully understand that when an E&O claim happens, the E&O carrier will look to secure the actual file in question (paper or electronic) to see what it looks like and what it contains. Solid documentation that is handled promptly, is accurate and professional will make the E&O carrier's job much easier. Conversely, a file with sketchy documentation could prove to be a problem in an E&O matter. Effective handling of client interactions is very important. Every day, customers are asking questions, modifying coverages, etc. The questions (and the answers provided) should be fully documented in the agency management system. In addition, requests to delete or decline coverage or to modify coverage in some manner should be documented as well. But documentation only in the system may not be enough. The agency should have a procedure for confirming / memorializing the discussion. Without this, mistakes can occur. Possibly, what the agency heard is not what the customer requested or possibly what the customer advised is not what they really meant. Let's take the scenario that the agency has provided a personal lines umbrella proposal and the customer calls to advise your agency that they are not going to purchase this coverage. W

Do you 'throw away' too many referrals? A producer I was working with was ecstatic one hot summer day because he had just obtained 10 referrals from a client. I was excited too and the producer was going to begin working those new referrals right away. Well, in tracking the success of those 10 referrals, only one got written. Is that good or just normal? Let's just say, both of us felt it should have been better. So, analyzing what took place led to the following results: * 2 were not reachable; the producer never connected with the decision-maker. * 2 were messy businesses that the producer realized would be declined if submitted * 3 had strong to severe loss issues * 1 failed to provide all the needed information * 1 was presented, but not sold * 1 was sold Could this one out of 10 scenario have been prevented? That is what we took it upon ourselves to evaluate. The first evaluation made was really there were only three the producer was either able to, or wanted to, quote. So, of that group, he was really one for three. But, what about the rest of the referrals - the ones not quoted? Preventable? In our analysis, many of those were preventable so that you wouldn't end up with 70 percent being "thrown away." The two that the producer was unable to reach were determined to be a problem based on the "introduction" he got from his client to those two prospects. (Note: You do ask to be introduced, don't you, when you obtain a referral?) The person calling their customer (our prospect) from the business was not someone known to them and thus, the call carried little weight. It was not a powerful introduction; it wasn't even a lukewarm introduction, so it was not surprising the producer couldn't get an appointment following that call. The five that were either messy businesses or had heavy losses weren't quality businesses. Was that the luck of the draw and he just accepted that when he asked for referrals, or could

Have you heard the old saying that old is Gold? Well it definitely is. Old and classic cars are very valuable and some people really like to collect classic cars but it is not only because they are valuable, there is much more to it.

In the event that you have a home business and need a mortgage holder protection cite, consider getting your property holder protection cite from State Farm. For whatever length of time that you buy enough property holder protection to satisfactorily ensure your home and also your home business, you will be sheltered; on the other hand, ensuring you have enough mortgage holder protection for both your home and your home business is only the begin. You should step all through the length of time of your property holder protection approach to ensure your home business is altogether secured with your State Farm mortgage holder protection arrangement.

Buying a life insurance is the best way to protect your loved ones. It's the most important financial decision anyone would make for his or her family. If the person is the only breadwinner in the family, then he should get a life insurance to secure his or her family from the financial constraints in the future.

The insurance industry has an opportunity to help businesses to not only recover from a data breach, but also to help them address the vulnerability and eventually be in a more secure position than before the event,"

Is there a Sales Personality? Yes. That's why it takes a charismatic person to become a good salesperson. And, unfortunately, some sales personalities don't end up in sales roles in their lives. What that means is that most of the salespeople we encounter do not have the unique set of traits that would only make 14 percent of them successful. How did they get into sales? Translate that into our profession. We have a difficult time finding good producers for our insurance agencies. We advertise and interview. We look at resumes by the hundreds. We entertain anyone that the personnel recruiters bring to us.

Running an agency has gotten very complex. The aging workforce, increasing scarcity of talent and growing demands of carriers are just a few of the challenges owners deal with every day. In spite of these challenges, many agencies are experiencing excellent revenue and profit growth. To accomplish this, they are not only doing the right things, but they are avoiding common mistakes that can hold them back. In this article we will discuss some common mistakes that owners should avoid.

It not only protects your home and belongings but also shields you from claims and other legal issues. Choosing the right insurance policy can be challenging because you need to consider various insurance providers and various factors. Although you probably want reduced rates, there are other things to consider.

I think that home where we live is heaven on earth for us. And if we see it in collapse then we haven't any other option except Insurance which is only hope and can cover our loss.

Nobody knows what life has to offer and how the tomorrow may turn out to be. Unfortunate incidents happen when they are least expected and the whole family has to suffer badly. Life insurance plans are designed to help at those crucial occasions only.