How to maintain security in the data-driven hotel industry | Hotel Management - 2 views
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It is no secret that customer data is king in the hospitality industry, providing powerful insights to operators that enable them to create personal relationships with their guests
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here are three main types of data collected by hospitality operators: personal data, preference data and transaction data. Personal data includes guests’ basic information including name, date of birth and contact information.
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The best protection for hospitality operators is to always, first and foremost, make sure all employees know best practices and then move onto external factors.
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However, with the rise of cloud access security brokers, companies can now expand the reach of their security policies, using these CASBs to ensure network traffic between managed and unmanaged devices and cloud-based software vendors follows pre-existing protocols, and comprehensive audit logging captures user activity and behavior.
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rom there, they can segment who can access what information and put strict permissioning in place to lock down the sharing of more sensitive data.
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First and foremost, before operators can protect guest data, it is crucial that they understand what type of data is collected, where it is stored and how it is used.
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Cybercriminals are most interested in personal information, like social security numbers, license numbers, and contact information, as well as transaction data and credit card numbers. Being aware of the most valuable information and knowing where it is stored is a crucial first step in keeping it safe.
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When data is exported and, even worse, shared through insecure channels such as email or unsanctioned cloud software, whether internal or not, the information is instantly at risk.