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Using Spa Management Systems to Enhance Profitability | By Bill Healey - 1 views

www.hospitalitynet.org/...4055658.html
shared by Yudika Claude on 23 Feb 15 - No Cached
  • The spa industry, like all business sectors, is continually monitoring performance to ensure they"re meeting revenue and profit targets. Software tools have been available for more than a decade to assist directors in managing and enhancing the way they do business.
  • Utilizing software tools, the spa is able to enhance the ways in which they interact with their guests
  • Build and maintain an extensive database of information on the spa"s guests.
  • ...8 more annotations...
  • data into usable, accessible management and marketing information. Ensure the data is up-to-date, allowing you to analyze historical data to identify trends.
  • Share data across with proper management and marketing personnel to provide staff with a 360-degree view of the guest.
  • enhancing your guest relationships further though the use of social media.
  • Knowing more about the historical sales pattern at the spa"s retail shop, and keeping track of minimum stock levels will assist in lowering the cost of both retail and professional stock.
  • lower levels of inventory can be stored in both the boutique and treatment rooms. Each item is given a value that alerts management when these low-inventory levels are met. Further, the system provides re-stock levels to ensure spa management places an appropriate order with suppliers.
  • Attaching spa reservations to a guest"s profile in the PMS is important, as it helps reduced missed revenues from no-shows. Without a fully integrated spa and PMS solution, it is common for a guest to cancel or change a hotel reservation without notification ever making it to the Spa. When the guest is a no-show at the spa, they lose the guest"s revenue and have a therapist not being utilized.
  • working with a single system will help reduce the amount of time and effort required to collate and analyze data from spa sites around the world. A single interface and a single method to collect data should make it easier for the corporate office to review vital sales and revenue data.
  • also facilitate the vendor-client relationship,
  • Yudika Claude on 23 Feb 15
     
    I found this article to be really interesting as it explains the use of technology in spas. There are many benefits to using such systems in the spa industry. The link between PMS and the spa booking system improves relations with clients, and increases the likelihood of clients returning to a spa where they have previously felt welcomed and valued. I must admit that I am not a big fan of the 360 view of guests' profile that this technology promotes, I feel like it is an invasion of privacy of some sort. However, I understand that some guests appreciate when their preferences are met each time they visit a spa. At the end of the day, the use of spa management systems is a great way for spas to drive up the revenue and maximize their profits.
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The "IT" Factor in Service...How Does the Information Technology Team Fit into Today's ... - 0 views

hotelexecutive.com/...t-into-todays-guest-experience
shared by noreen1 on 13 Feb 15 - No Cached
  • The IT or technology team is not always on the front line of attention when it comes to Guest Service skills.
  • Their roles and guest demand for technology services has increased and is going up and yet, guest service may not be a priority in this department
  • Ms. Nedry Guest Service / Customer Experience Mgmt The "IT” Factor in Service...How Does the Information Technology Team Fit into Today’s Guest Experience?
  • ...12 more annotations...
  • How does the Information Technology team in any hospitality environment respond to
  • echnology snafus that impact
  • ervice delivery?
  • Are IT teams oriented or trained to understand that they are providing customer service to internal customers, the employees and do they comprehend the behaviors that will add or decrease anxiety in these anxiety –producing situations?
  • They are trained to understand the intricacies and nuances of machines, software and the internet. They are probably not trained to understand the intricacies and nuances of the humans and the emotions around them. Frontline personnel are trained to anticipate, be proactive and responsive to guest needs. Technology teams are trained to anticipate, analyze and be responsive to machine and software needs. Integrating the two philosophies and approaches can lead to productive new strategies to benefit both employees and guests.
  • Now, with additional hi-tech duties and guest needs for immediate access to wireless and the ability to set up their hotel room office away from home as soon as they arrive, expectations are higher.
  • Understanding the big picture and all the sensitivities involved can be powerful to share with IT teams.
  • Providing a deeper understanding works both ways to create the most effective guest service strategies. IT teams can explain what it takes to analyze and solve problems to frontline teams. Frontline teams can explain to IT how guests react and what type of communication would be helpful to them and enhance service delivery. Developing effective working relationships between these two very different employee ‘cultures’ may seem obvious but is often neglected and that’s when misunderstandings occur.
  • Other areas impacted by the IT/frontline interface include the hotel’s website, customer loyalty tracking systems, data collection, meeting planner specs, reviews and responses to them and especially now social media.
  • Include and provide Guest Service training to all employees involved in IT or technology efforts. If any services are outsourced, make sure a representative of that company or key points of contact are integrated into the hotel’s guest service philosophy and standards
  • Design service standards for the IT team
  • Focus on internal communications between the IT teams and other parts of the hotel or business
  • noreen1 on 13 Feb 15
     
    This article describes the importance of investing in training between front of house personnel, and the IT department. While maintaining the efficiency of both of these departments is half the battle, it is also important to make sure they understand each others roles and needs in challenging situations. Cross training for both of these departments enhances the guest experience, and helps both teams understand the other more.
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E-marketing in Malaysia: some are and some are ignorant - 0 views

www.establishmentpost.com/ting-malaysia-soaring-ignoring malaysia social media ecommerce emarketing
shared by ccpanther88 on 18 Feb 15 - No Cached
  • When Uruguayan footballer Suarez bit an Italian player during a match in the Fifa World Cup in June last year, an Indian restaurant in Kuala Lumpur used it as a marketing tool. On that day, Fierce Curry House in Bangsar offered free biryani meals to those who walked in wearing a Uruguayan football jersey. That is e-marketing for you.
  • In December last year, the bakery called Tommy le Baker posted on Facebook a photo of two large baskets of bread with a poster next to them that said: “Take if you need, pay if you want.” The post was shared numerous times over and within a short time the bread was all taken.
  • Scicom Education Group’s head of Creative Services Vernon Adrian Emuang feels positive about social media in Malaysia when compared to other countries in Southeast Asia. “Perhaps (we are) way ahead of others, in terms of widespread public engagement and intensity of online activity,” he tells The Establishment Post. “Essentially, Malaysians seem pretty clued in. The social media landscape is pretty populated which has facilitated marketing and sales efforts that ride on technology,” adds Mr Emuang.
  • ...4 more annotations...
  • Mr Emuang says: “As a fragmented market, it is hard to build significant numbers. So it is always important to involve cross-border initiatives.” Especially, the tourism and hospitality businesss. “Boutique accommodation places could register with aggregating travel websites like www.booking.com and www.tripadvisor.com.”
  • Under Budget 2015, the government is giving funds for SMEs to equip themselves with IT facilities for expansion purposes and to venture into overseas market using e-commerce. There is RM80 million (US$24.4 million) to encourage the use of new technology, automation and innovation.
  • “In my consultancy practice, I do not see companies incorporating social media in their crisis communications plans, even though it is very evident that many crises today stem from social media or can spread and be magnified through social media channels. It is only after they are caught like deer in the headlights are they likely to change or take social media seriously,” the Trinetizen Media Sdn Bhd director tells The Establishment Post.
  • “The crux of the matter is that social media forces companies to be more open, transparent and accountable to their stakeholders. But the management culture here, especially with family-owned companies, is closed, almost secretive, and opaque.” Time and the need to expand will force many a business to get into e-marketing.
  • ccpanther88 on 18 Feb 15
     
    Malaysia and Southeast Asia is slowly but surely adapting strategic social media and e-marketing into their small and medium-sized enterprises (SMEs). This article focuses on the opposing views on how these tools are being utilized and adapted to help these small businesses. Scicom Education Group's head of Creative Services Vernon Adrian Emuang is confident that Malaysia is ahead of the games in terms of social media and "widespread public engagement". This may sound like a far cry considering that 64 percent of the SMEs in Mayalsia were not engaging in social media in 2012. Emuang emphasizes the impact that social media can have, considering that SMEs account for 99 percent of the 5 million registered Malaysian businesses. Zeno Group Malaysia's CEO told The Establishment Post that "lack of knowledge is holding back many of the SMEs. They feel they need not use social media for marketing purposes." Emuang also says that many of these companies are not implementing the proper technological infrastructure to support their ecommerce, should they receive an influx of traffic on their servers, etc. He even shamed the customer service that lacks the manpower to follow-up with the volume of customers. Many hotel and lodging businesses are adapting global initiatives, such as registering with Booking.com or Tripadvisor.com. These outlets allow ecommerce to flow to a much wider, international audience, boosting bookings and revenues at venues that wouldn't have otherwise. Julian Matthews, a famous Digital Media Trainer and Consultant, says companies are operating social media on a tactical rather than strategic level. The Trinetizen Media Sdn Bdn tells The Establishment Post that many companies aren't utilizing Social Media for crisis communication-something many companies we are familiar with fully rely on. In conclusion, social media adds accountability and reliability for the companies and their stakeholders.
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Why is GDS important to the travel industry? | TTS - 4 views

www.tts.com/...portant-to-the-travel-industry
shared by pelaez17 on 24 Sep 17 - No Cached
  • he Global Distribution System (GDS) is a primary reservation tool for travel agents.
  • GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel.
  • The modern GDS system evolved from this early labour-intensive manual system, thanks to the collaborative team efforts of American Airlines (AA) and IBM.  The result of that collaboration? The first airline industry mainframe-based system, SABRE.
  • ...4 more annotations...
  • Through such commerce platforms as the GDS Travelport, agents can access scheduling and inventory of hotels, airlines, car rentals, and (some) railway and bus reservations – in real time. GDS links all those services across the three primary travel reservation sectors (airline, hotel, and ground transportation, i.e., car rentals), and activities.
  • Promotional messaging to agents through GDS cores like the most prominent airline national distribution systems (Amadeus, SABRE, Galileo, and Worldspan) alert agents to special rates, fares, and travel packages – an effective marketing tool for passing savings on to agents, and from agents to their customers. 
  • GDS booking has increased worldwide over the past 4 years yet some industry observers suggest that GDSs may become nearly obsolete by 2020. But like many technology/software-based systems, GDS may evolve, instead.
  • GDS is probably not going to fall into disuse any time soon. Rather, it will continue to evolve as it did from the Lazy Susan system of the 1950s.
  • anonymous on 24 Sep 17
     
    I found this article interesting as it talks about why the GDS is important and also gives some insight to how the booking process has changed over the decades. For instance, thanks to the internet we can book a flight within minutes while comfortably sitting on our cough. The article however states, what I did not know, was that back in the 50's, it took an airline reservationist 1.5 to 3 hours to book a single airline flight for the customer. At the end, the article also states that GDS most probably will not be going anywhere any time soon and still be around, at least for some time, and keep on evolving.
  • ...2 more comments...
  • lkastwood on 24 Sep 17
     
    The Hotel industry has been trying to move away from Global Distribution Systems (GDS), because of the high cost associated with them; however, travel agents more than ever are turning to the global distribution system for their hotel and travel bookings. In a recent article written for Travel Technology & Solution they discussed why GDS is important to the travel industry. Educating the reading on what GDS is and how it works, the importance of GDS to travel agents and the future of GDS. According to tts.com "GDS is a network/platform that enables travel agencies and their clients to access travel data, shop for and compare reservations options, and book travel. This allows for the travel agent to provide the best option at the best price to their clients. Travel agents are in favor of this system as what once took hours to complete can now be done in minutes. An agent has the ability to receive messages through the system alerting them of special rates, fares and travel packages which in turned are passed on to their clients. "Not only is messaging through GDSs effective in promoting travel savings to clients, GDS providers are becoming fundamental to the supply of travel products to retailers in the online channel." With a large percentage of people still turning to travel agents to book their travels GDSs might be here to stay. Over the past four years the use of the Global Distribution System has increased, "yet some industry observers suggest that GDSs may become nearly obsolete by 2020".
  • amberarias on 28 Jan 18
     
    This article discusses the history, importance, and future of GDS in a way that is simple and easy to understand. It use to take a long time to make a travel reservation until GDS came along, and it is now used by travel companies and their agents everywhere. It allows them to see a variety of airlines, hotels, transportation, and activities to compare pricing, in order to select the best of each one for their clients. They say GDS will become extinct in a couple of years but this article states otherwise. They believe it will become more sophisticated/developed into something greater.
  • zport003 on 05 Sep 18
     
    The article describes the importance of GDS to the travel industry. The article describes GDS as "a network/platform that enables travel agencies and their clients to access to travel data, shop for and compare reservations options and book travel." The system is used globally as it helps in generating travel sales in billions of dollars. Travel agents use the system access scheduling and inventory of hotels, car rentals, airlines and bus tickets all in real time. The system achieves this by linking the travel reservation sectors of car rentals, hotels and airlines. The major GDSs in the world are Sabre, Amadeus, Worldspan, Apollo, and Galileo. The authors argue that GDS is important to travel agents as it helps the agents to make reservations in real time for their clients and can complete bookings for their clients within a short time. The end of the article proposes that GDS may become obsolete by 2020 due to technological advances. However, the authors argue that the system will evolve with the technological changes and will not fall into disuse anytime soon.
  • pelaez17 on 10 Sep 18
     
    GDS I feel will always have an impact in the travel industry because it is what it was built for since the beginning. Yes, we advance with apps and direct booking but people will always use travel agencies and GDS I believe will always be the primary source for booking for travel agents because it is what makes them comfortable.
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Online Marketing and the Hotel Industry - 0 views

www.managementstudyguide.com/rketing-and-hotel-industry.htm
shared by zport003 on 19 Jul 18 - No Cached
  • The rapid spread in the usage of the internet and the increase in access to ecommerce and online bookings has definitely been a boon to the hospitality industry.
  • In other words, the advent of online booking has been a win-win situation for the hotels and the customers. Next, with so many guests from around the world flocking to the internet to book their rooms and plan their itineraries, hotels are turning to online marketing of their products. This has the effect of reaching out to a wider guest base as the hotels need not constrain their marketing efforts to nearby places and geography is no longer a limiting factor for hotels.
  • Online marketing by hotels has the added advantage of improving the brand image of the hotel by ensuring that customer reviews of the hotels and the glitzy marketing of the hotels have the intended effect of enhancing the reputation of the hotels.
  • ...1 more annotation...
  • As the internet is supposed to add value to all stakeholders in the value chain, the experience of the hospitality industry is a case in point about how the online transactions can result in a win-win situation for all.
  • berkley7 on 19 Jul 18
     
    I found the following article to provide a lot of useful information regarding the new trend of online marketing within the hotel industry specifically. The article reviews how the hospitality industry is now moving towards a "paradigm" and a business model where the service providers and the customers interact directly leading to the removal of the intermediary layer. eMarketing has truly taken off and it is important to be aware and educated when it comes to new marketing aspects in order to set the trend and put yourself has a business ahead of your competition. The key to eMarketing is that one has to be aggressive at all costs while keeping an open mind in order to be creative and unique in order to stand out above competitors.
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The Importance of Marketing in the Hospitality Industry - 0 views

online.csp.edu/...ng-in-the-hospitality-industry technology hospitality hotel software business
shared by lin081989 on 01 Oct 18 - No Cached
  • lin081989 on 01 Oct 18
     
    In any business, a solid marketing strategy is critical to building a brand, attracting new customers and maintaining loyalty. The hospitality industry is no different. Because customer loyalty is key, marketing managers and executives devote a lot of time and resources to building brand awareness and creating ongoing, interconnected campaigns. These marketing efforts usually include both print and digital collateral that target former guests while also attracting new clientele. However, this particular industry has a unique set of challenges that must be overcome. Understanding the importance of marketing in the hospitality industry can help you get ahead and stand out in the competitive job market. Companies in the hospitality industry use various methods to develop and maintain an effective marketing plan. The following are some of the general strategies that marketers use for brand success. Customers choose hotels and other hospitality services for a variety of reasons. From location to facilities and perks, companies have to be sure that they're providing what buyers are looking for. The role of marketers is to identify what factors make customers choose a particular hospitality service, and this requires extensive research. By speaking to current and former guests, monitoring customer reviews on websites, reviewing industry data and more, marketing professionals learn what makes a hospitality service stand out, as well as how it can be improved. If potential customers don't know about a service, they can't purchase it. That's where brand awareness comes in. Marketers make sure information on hotels, resorts and restaurants is easy to find and up-to-date. They can do this by buying ad space on relevant travel sites, creating an engaging website and collaborating with other, noncompeting hospitality services in the same market. Another smart strategy for attracting customers is to run promotions during certain times of the year, usually when business is
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Hospitality Upgrade | Hospitality Industry Technology Focus 2017 - 0 views

www.hospitalityupgrade.com/...stry-Technology-Focus-2017.asp hospitality E-Commerce hotel technology trends
shared by kgall030 on 24 Sep 18 - No Cached
  • more than 70 percent of the respondents indicated that they would be increasing their IT investment in the coming year
  • Most organizations realize that in order to grow their companies and revenues they need to invest in technology and systems that will create operational efficiencies, improve the customer’s experience, and help generate sales.
  • Fewer than 10 percent of the companies surveyed reported that that they would be reducing their IT spend.
  • ...9 more annotations...
  • With the market continuing to be extremely competitive, revenue management and channel optimization remain key focal areas of investment for publicly traded companies as well as independently owned organizations alike.
  • Enhancements to CRM and loyalty programs are also on the list of investment directives.  A number of responses (almost 70 percent) indicated that they were targeting business intelligence (BI) initiatives for the coming year as part of their technical focus and in an effort to become more strategic in managing the business and targeted revenue focus. 
  • The investment in guest experience technology continues to be strong as hotels attract guests to hotels. There continues to be increased expenditures on key drivers such as improved Wi-Fi service, self-service mobility applications and expanding the in-room offerings.
  • With a number of breaches within the hospitality industry this past year, and other large corporate breaches such as Yahoo headlining the news, this continues to be an area of concern. 
  • With the sophistication of the threats and the possibility of breaches increasing, companies are looking to outsource their information security/cybersecurity requirements to third-party service partners that specialize in countering these risks.
  • in recent years corporations are beginning to understand that investment in human resources is one of the most important assets they have.  A recent Forbes article referenced the Deloitte Global Human Capital Trends Research analysis, which said, 78 percent of business leaders rate retention and engagement as being urgent or important. 
  • While managing Big Data has long been an Achilles heel for most companies, most would agree that there are significant competitive advantages that can be gained from being able to effectively manage the information.  With a number of respondents targeting CRM projects for the coming year, the promise of being able to effectively target individual guest preferences becomes more obtainable.
  • A significant number of companies are continuing to look at transitioning to cloud-based applications for some of their applications.  However, more than 80 percent indicated that they are not ready to transition all of their applications to the cloud. 
  • With more than 70 percent of respondents reporting that they expect an increase in their IT spend this coming year and only 10 percent expecting a decrease, 2017 promises to be a good year for the hospitality technology industry.  Most respondents indicated that their primary reason for investing in new technology was to improve their customer engagement and experience.  This was closely followed by their directive to make operations more streamlined and efficient.
  • kgall030 on 24 Sep 18
     
    This is a very detailed article about the various ways that hospitality firms are utilizing technology and using their capital to invest in IT related projects. A variety of hospitality firms were surveyed to produce this article on ways they plan to invest in IT and the various projects they feel are most worthy of their dollars. Some of the areas that were most noted and listed as worthy of additional IT investment include improving technology to improve financial performance and enhancements in CRM and loyalty programs, guest experience technology and ensuring the guest stay is always seen as paramount, as well as improved information and cyber security technology as well as an increased focus on understanding big data and improving employee engagement. This article is highly detailed in what it analyzes and it lists a long list of potential investments that a variety of companies will be taking on in the future. The focus of this article was on the year 2017, but many of these concepts still apply to the hospitality industry today and well into the future. Many of these things listed are also things we can see that many companies worked on leading to 2018 and continue to work on and it is the companies that put these IT investments at the forefront that will be leading the hospitality enterprises of the future.
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5 Benefits of Using a Hotel Accounting Software That Integrates With Your Cloud PMS - 1 views

www.hotelnewsresource.com/article99312.html
shared by rnobl005 on 27 Jun 18 - No Cached
sbarr011 liked it
  • 5 Benefits of Using a Hotel Accounting Software That Integrates With Your Cloud PMS
    • rnobl005
      rnobl005 on 27 Jun 18
       
      I felt like this was a really great article for this week's topic as it reiterated many of the points mentioned in the PowerPoint and lecture video. There are so many benefits to incorporating accounting software into your business practice. Companies can worry less about human error and save a lot of money by cutting down on the hours it takes for someone to do all the work manually. You can also utilize the software in a variety of ways: generating cash flow statements, monitoring payroll management, and compiling budgets are just a few mentioned in the article. In doing so hoteliers may see trends in their data that they couldn't previously. This article is sponsored by Hotelogix, a cloud-based property management system, as a way to advertise their product. Typically I would take what they have to say with a grain of salt but I feel like the advice they give is actually really unbiased.
  • Accounting in the hotel industry has moved on from the traditional methods of using spreadsheets to the modern hotel accounting software.
    • rnobl005
      rnobl005 on 27 Jun 18
       
      I very much agree with this statement. These days it's all about working smarter, not harder.
  • make the whole process error-free and to save time.
  • ...6 more annotations...
  • ● Budgets● Compare profits (between current and past periods)● Prepare financial statements, balance sheets● Cash flow statements● Payroll management● Business planning and much more
    • rnobl005
      rnobl005 on 27 Jun 18
       
      These all fall under the responsibility of an accountant.
  • vital for hotel owners/management to understand the monetary health of their hotel business
  • Generating and procuring all these details manually, consumes time and involves tremendous effort. Plus, it may lead to errors, too
  • A hotel accounting system makes it easy for you to generate invoices, account statements, produce payslips, and much more
    • rnobl005
      rnobl005 on 27 Jun 18
       
      I definitely see hotels and other hospitality businesses taking advantage of software that cuts out a lot of the busy work. In doing so they can focus on providing excellent products and customer service to clients and guests.
  • When integrated with a cloud-based Hotel PMS, it becomes easier for you to access your accounting data from anywhere, anytime, and on any device.
    • rnobl005
      rnobl005 on 27 Jun 18
       
      This aspect of the software shouldn't be overlooked. If you choose to go with a cloud-based system you also need to make sure you are using protected networks so your company is less prone to hacks.
  • Hotel accounting management is no longer a cumbersome process.
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Daily Buzz: Event Registration's New Frontier: Associations Now - 1 views

associationsnow.com/...ent-registrations-new-frontier
shared by herzencortes on 25 Mar 19 - No Cached
  • Facial recognition and customized software-as-a-service solutions are taking center stage.
  • But, as with any new technology, registration advances also come with a need for improved data security.
  • there is no question that these technologies—including facial recognition, thumbprint/grid and tracking by cameras—greatly increase the quantity of data that is being held. Event technology is evolving to meet these data concerns.”
  • ...4 more annotations...
  • one area of advancement that must correspond with all these technology advancements is consumer data privacy and controls,
  • “We see innovative solutions focusing on the one thing companies do exceedingly well and integrating their tech with other best-in-breed solutions,” says Adrien Peterson, chief technology officer at EventCore, in an interview with Smart Meetings. “This opened up a whole new reality for event planners. They could create a bespoke event registration tech deck, a built-to-order solution to meet their event’s precise needs.”
    • herzencortes
      herzencortes on 26 Mar 19
       
      Face recognition has become a turning point in hospitality technology. This technology is now present in stadiums, airports, phone and consumer products. The next step is going to be key access, and other technologies that will be part of the customer experience.
  • one area of advancement that must correspond with all these technology advancements is consumer data privacy and controls,
    • herzencortes
      herzencortes on 26 Mar 19
       
      Privacy is quickly becoming a bigger and bigger issue, this is because there is more and more information about people available from bio metrics to financial information.
  • “Without a great user experience, you’ll be hard-pressed to get anyone to actually use the system,”
    • herzencortes
      herzencortes on 26 Mar 19
       
      User experience is becoming a turning point in all different technologies, and in hospitality this trend is equally as prevalent.
  • chern331 on 25 Mar 19
     
    Eventcore is seeking to implement new technologies for event registration. The company is interested in doing fingerprint and face recognition as an entry to an event, instead of a normally accepted ticket. The company spoke about growing security concerns in the event industry and how there needs to be more effort to safeguard attendees information. Biometric entry seeks to keep customer information safe while ensuring speedy entry into events.
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The Ultimate Guide to Email Marketing for Hotels | Hotel Online - 0 views

www.hotel-online.com/...-to-email-marketing-for-hotels email marketing marketing
shared by richardkutch on 07 Oct 17 - No Cached
  • “Specials and Discounts” cannot be the only reason you send an email to your hotel database.
    • richardkutch
      richardkutch on 07 Oct 17
       
      Say this to any hotel sales exec and I'll bet they look puzzled.
  • It’s not practical or advisable to send out emails from your own server.
  • Instead, go with tools that let you send emails the right way, give you excellent analytics, and help you grow your list effectively.
  • ...12 more annotations...
  • Measurement is crucial for all marketing success.
  • Just like your digital marketing, email marketing must be geo-targeted.
  • Sending emails in the user’s time zone is the best solution.
  • Email marketing is about two things: targeted segmentation and a high standard for content.
  • Smart hotels and brands have moved away from the mass broadcasting of spammy emails, and are now focusing on personalized, permission-based email delivery; and they are seeing their revenues go up.
  • marketers who put the least amount of effort into email marketing will end up using one of my least favorite sentences in hotel marketing: “It does not work for us.”
  • The most important and very first step is to segment and define your audience.
  • The more you segment, the better the outcome of your email campaign is going to be. Just like in life, you cannot be all things to all people, all the time. Proper segmentation parts the clouds and makes it easier for you to answer the next crucial question: What are you going to say?
  • Boring and uninteresting content will fail, no matter what medium you’re using.
  • Remember, it’s not just the click that matters. Once you manage to get someone to click through, make sure you give them a reason to stay. Poorly executed content and context will tank your campaign every single time.
  • A golden rule for writing email marketing content: If you have nothing useful to say, then don’t  say anything at all. Every campaign needs to be created with the user in mind. It has to be your #1 priority to reward the people who signed up. They cared enough about what you do to share their email address with you. But this can change with one click at the bottom of your next email.
  • Email marketing is not about standing on a pulpit and filling inboxes with marketing fluff. You have to earn the privilege of having access to people’s inboxes. You can never send bad content that does not benefit your guests in some way
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Air Canada Begins Using a New Way to Distribute Fares to Partners - Skift - 0 views

skift.com/...o-distribute-fares-to-partners technology hospitality software tech business travel
shared by kpony001 on 28 Jan 19 - No Cached
  • The shape of the future is unclear.For a glimpse at what may come, look to Air Canada, which this week processed its first transaction via a new platform called NDC Exchange.
  • For several years now, Air Canada has offered internet-based connections for online travel agencies and travel management companies to access its airfares. These worked outside of the incumbent three giants of travel distribution, Amadeus, Sabre, and Travelport.
  • About 40 to 50 agencies access Air Canada’s application programming interfaces, or APIs, to process about a million tickets a year via direct connections that avoid the intermediaries.
  • ...21 more annotations...
  • it enables the airline to have enhanced control over how the content appears on travel agency reservation systems to make sure they’re presenting their full-service products in the best way and not encouraging customers to shop by lowest price.
  • Air Canada
  • began using NDC Exchange, a platform that does the work on Air Canada’s behalf to transform data from its web services into a way that’s readable by sellers using any of the different versions of New Distribution Capability.
  • NDC Exchange was created by airfare filing clearinghouse ATPCO
  • and SITA,
  • the airline industry has heavy control of both organizations, which may help keep costs below what they would probably have to pay third-party distribution giants to do the same work.
  • The platform could become more valuable if it effectively enabled the cross-selling of ancillary services between airlines.
  • If the vision is mostly fulfilled, the NDC Exchange could take on a life of its own. It could become more than a mere data transformation tool that acts as an integration layer during a presumably temporary spike in updates to the New Distribution Capability standard.
  • “There is a nominal cost to use it for airlines and a nominal cost to use it for the sellers, but if the costs stay low and the system has low latency, then the value would be worthwhile,”
  • Wallis said, “My wish would be to put all of my partners in the NDC Exchange, though it would take more than a year to get there.
  • For this platform, SITA is taking on the role of providing the IT networking for messaging and data services to power the exchange, while ATPCO transforms the data.
  • The NDC Exchange runs on SITA’s cloud-based infrastructure and airlines use its 24/7 call-center support to handle any troubleshooting.
  • Amadeus’s Elena Avila, executive vice president, head of Americas, airlines, said, “Air Canada is a long-term partner that we’re thrilled to be working with both on the IT and the distribution side.
  • Amadeus Anytime Merchandising will equip Air Canada to address evolving industry initiatives, such as NDC.”
  • Sabre announced “a commitment to advance at an industry level” new technological and business practice methods with American Airlines and several key players in corporate travel
  • A Sabre spokesperson said in an interview, “Efforts like the one you highlighted [by ATPCO] are often focused only on offer creation, whereas Beyond NDC is focused on developing end-to-end solutions that let airlines retail, distribute and fulfill across the entire traveler journey.
  • Amadeus announced an NDC-X program that’s working with Qantas and American Airlines and with travel sellers like Flight Centre, Travix, American Express Global Business Travel, Carlson Wagonlit Travel, and BCD Travel.
  • The traditional masters of this task — Amadeus, Sabre, and Travelport — could choose to plug into it. But they might have to accept commercial terms that would be less lucrative than past arrangements.
  • Verteil Technologies, an Indian IT provider, will use the NDC Exchange to aggregate the New Distribution Capability content and then enable Indian travel agencies to issue standalone New Distribution Capability tickets.
  • Australia- and New Zealand-based corporate travel technology company Serko is plugging into NDC Exchange.
  • Other vendors launching on NDC Exchange include Airlines Reporting Corp., Innfinity and Atriis.
  • kpony001 on 28 Jan 19
     
    Air Canada's new platform, NDC Exchange, which works outside of the GDSes, allows the airline to manage the way its bookings appear on travel agency registration systems. The system was created by ATPCO (Airline Tariff Publishing Co.) and SITA, the latter of which transforms the data while the former provides the data services that make it have the ability to run,. Recently, several GDSes, such as Sabre, Amadeus, along with other entities like Verteil Technologies, Serko, and more, have also began to utilize their own NDC Exchange program.
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Accounting in Hospitality Industry: An important asset to growing business - 0 views

medium.com/...-growing-business-76f22f62fba6 accounting hospitality industry
shared by mellakygg on 11 Oct 18 - No Cached
  • A properly organized accounting system is an essential requirement for any business and hospitality industry is no exception when it comes to this rule.
  • Every successful venture needs a solid financial management to enable its growth.
  • With such useful data available at hand hotel owners can make proactive decisions and improve the profit of their business.
  • ...5 more annotations...
  • Hospitality accounting includes the following:Preparing a precise collection of month end accountsBudget preparationBusiness planningCreating financial statements and balance sheetsPayroll
  • Accounting is highly significant to hospitality industry because it enables you to gain deep insights into the financial status of the business. Using the real time reporting of financial activities, you are regularly updated about what is going on with your business.
  • This means you can take better decisions and achieve greater outcomes. It also offers ease of handling as the maintenance of proper records will save you lots of time and effort.
  • With good accounting practices you will be able to track cash flows and record transactions.
  • It not only leads to wastage of your precious time and resources, but your lack of experience and skill will hamper your growth. Expert accounting companies will simplify restaurant accounting and hotel accounting for you. They can help you control cash flows and maximize your earnings. So in order to excel in the dynamic environment of the hospitality industry, good accounting is an essential factor.
  • linanzhang on 11 Oct 18
     
    Nowadays, we can say each hotel must have the accounting department. Every successful goal needs a perfect financial management to consolidate it. In the hotel, accounting need to budget preparation, need to do the business planning, creating financial statements and payroll. Hotel needs to pay the salaries for employees and reporting sales and analyzing the profits. This is a huge process. A hotel must manage it efficiently. And owners can make decisions and improve their company. When you report the financial activities, you need to do the real report. A report can give you a chance to take the best decisions and make more profit. As a staff, you need to track cash flows and record transactions. If you have some trouble, you can let the expert help you to solve problems. They can help you to control your cash flows and maximize earnings.
  • mellakygg on 11 Feb 19
     
    For all businesses, including hospitality businesses, it is essential to have a properly organized accounting system. Every business needs solid financial management to achieve growth without which every business withers and dies. Proper accounting is at the heart of solid financial management. Hospitality accounting includes: preparing a precise collection of month end accounts, a trial balance, budget preparation, business planning, creating financial statements and balance sheets, and payroll. Not only does it enable you to track cash flows and record transactions, but it provides deep insights into the financial status of the business enabling owners to make proactive decisions and improve profits. So to excel in the dynamic hospitality industry seek professional help from expert accounting companies to set up proper accounting to have solid financial management. In my opinion, I believe that to have a successful business you need to have an up to date, accurate way to record your accounting transactions so getting professional help from experts would be wise.
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Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their... - 0 views

www.apnews.com/d351162cda456abeb7d3d3f77695f5 resorts pos pms technology hospitality hotel tech
shared by kpony001 on 11 Feb 19 - No Cached
  • Agilysys, Inc.
  • a leading global provider of next-generation hospitality software solutions and services
  • In their efforts to deliver an enriched guest experience, Wild Rose Casinos required an enterprise-ready, all-in-one PMS solution and a full POS solution that combines convenience through mobility with complete functionality.
  • ...18 more annotations...
  • “The Visual One PMS and InfoGenesis POS solutions incorporate an accessible user interface with a variety of reporting tools to help us improve productivity and capitalize on revenue opportunities.
  • InfoGenesis® POS
  • , a leading point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines highly interactive terminal and tablet touchscreen applications with industry-leading offline capabilities.
  • item configuration capabilities
  • nu and
  • multi-language support, help to drive service flexibility and increased operational efficiency.
  • Visual One® PMS is a comprehensive and fully integrated property management system that offers
  • a wide range of features and functionality, including
  • front office operations, guest history, housekeeping, reservations management and more.
  • user-friendly interface is laid out
  • with quick-feature icons and drag-and-drop capabilities.
  • has modules for accounting, activities,
  • guest marketing
  • spa management
  • catering
  • with Visual One supporting their hotel operations, Wild Rose can improve productivity and focus on creating lasting connections with guests that encourage repeat stays.
  • Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare.
  • Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service.
  • kpony001 on 11 Feb 19
     
    Agilysys Inc., is a "leader" in hospitality software that is known for its guest-oriented innovations that increase revenue for many facets of the hospitality industry such as hotels and cruise lines. Recently they created a solution to POS and PMS that have a very accessible user interface with the ability to use tools to help the ability to capitalize on revenue.These interfaces are widely used in hospitality locations such as resorts and hotels as they have the tools needed to be functional, such as front office operations, guest history, housekeeping, reservations management, with modules for accounting, activities, guest marketing, and many more.
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Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience - Skift - 0 views

skift.com/...ise-the-hotel-guest-experience
shared by chern331 on 04 Mar 19 - No Cached
  • aesars had under-invested in the tech needed to support the hotel side of its business. Recently it has been playing catch up. Some of its experiments are innovative, such as mobile ordering for food at the lobby or by the pool.
  • Caesars Entertainment‘s flagship product may be gambling, but lately the company’s biggest bet has been on catch-up tech investments in hotel tech. The newsiest and most eye-catching of these has been its experiment in on-demand mobile delivery of food.
  • Guests can charge the order to their room or pay by credit card or with a mobile payment service, such as Apple Pay. Runtriz, a Los Angeles-based vendor that provides hotels with mobile guest services, powers the tool.
  • ...5 more annotations...
  • Caesars isn’t neglecting room service, though. Later this year, it intends to roll out at selected properties a new “food order tracker,” which will let guests see the progress on their order.
  • Caesars has taken a hybrid approach with Ivy, its virtual concierge text-messaging service, which is powered by vendor Go Moment.
  • Ivy users gave the properties approximately 10 points higher satisfaction scores.
  • Caesars is taking steps to build a data repository. It hired consulting agency Bluewolf, an IBM company, and Salesforce, which offers marketing platform services over the cloud, for one slice of the data centralization effort.
  • The company responded by changing its approach. The focus shifted from trying to generate revenue to trying to boost customer service.
  • chern331 on 04 Mar 19
     
    The Caesars Entertainment company is seeking to make up for lost time with a new IT investment. The company manages 55 hotels and is seeking to advance their hotel technology capabilities. Certain innovations include automated food delivery anywhere in the hotel, order tracking (status of cooking, packaging, on the way, etc.), a text message concierge, and follow-up tools. Caesars is also trying to improve their data storage, by migrating to cloud solutions. The front desk and CRM systems will be upgraded to the cloud.
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Top 5 Benefits of Property Management Software | QuickFMS - 1 views

www.quickfms.com/...g-property-management-software technology PMS software
shared by galca008 on 14 Feb 18 - No Cached
  • A property management software is a perfect example for this, which automates all complex processes and helps in saving time and human efforts.
  • An efficient property management software can add significant value to your property investment, which is why many people and business groups across the globe now, prefer using one such software solution.
  • Benefits of using an advanced property management software:
  • ...7 more annotations...
  • Real-time Access to Information With a cloud-based property management software, you can access all the information and data in real-time.
  • With all the important data and information collated in a single place available at your fingertips, this software rightly simplifies data management and its accessibility.
  • Time Saving A property management software automates all complex processes, tasks and duties, which would otherwise need time and manpower. From issuing notifications, sending reminder mails to creation of reports and documents,
  • Security An advanced property management software ensures that all your important and confidential data is kept secure. A software development company, which develops one such software solution, also builds a comprehensively secured environment, including firewall, encryption and backup/recovery modules.
  • Scalability No matter you own a small or big property, an advanced property management software can look after all types and sizes of properties with ease. A modern software solution is always available for further expansion, enhancement and latest upgrades. Being scalable, a property management software can easily grow with your growing needs and requirements.
  • Money Saving
  • You can either buy a complete software package or can opt from various subscription options. When compared to the investments made in manpower and employee wages, both in short and long-term, a property management software is a cost-effective solution.
  • galca008 on 14 Feb 18
     
    This article discusses the reasons why properties across the globe have adopted Property Management Software to provide them more efficiency. It highlights the benefits that can be seen in PMS programs. Real-time access to information being a benefit with cloud based systems because you are able to access all the information in one place and from anywhere. These software solutions are also time saving due to the manpower time that is saved from tasks that are automated. Another benefit is the security features that are put into place by the developers of the software. Lastly, mentioned in the article is scalability and money saving. Being able to alter your software to your companies needs will save you money and also allow you to expand or take away things you don't need. You will also save money in the labor that would otherwise be needed without the system. In my opinion, property management softwares are a must in the hospitality industry, and finding the right one that will fit your needs should be carefully picked. Cloud solutions are now and the future of PMS solutions.
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5 Reasons to Move Your Hotel PMS to the Cloud - StayNTouch - 1 views

www.stayntouch.com/...ns-move-hotel-pms-to-the-cloud
shared by bdolman on 14 Feb 18 - No Cached
jmelilli liked it
  • bdolman on 14 Feb 18
     
    As the Internet has created value-added advantages in terms of PMS, the debate whether a company should migrate from a traditional PMS to a cloud based one continues to arise. This article, titled "5 Reasons to Move your Hotel PMS to the Cloud" explains that the advantages encompass saving time and effort, saving money, increased flexibility, increased security and becoming appealing to today's guests. With regards to saving time, migrating into a cloud based PMS avoids system crashes and failures, which relieves the burdens in these types of emergencies. Hotels can also save money with a cloud based PMS and lower costs with regards to running this enterprise software. The flexibility also has an appealing factor; rather than simply accessing the PMS on a desktop, hoteliers can view it on smartphones and tablets. There is also the factor of security, where the information can be stored confidentially within the cloud. This article further explains that, "According to the 2015 Lodging Technology Study, 22% of hotels surveyed said that migrating their on-premises technology to the cloud this year is a top priority". This shows how a cloud based PMS is a valued trend that is not only advantageous, but can offer long term benefits.
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How Brands Can Resist The 'Commodification' Of Proximity Marketing Data | - 1 views

www.geomarketing.com/on-of-proximity-marketing-data
shared by Jennifer Dantzler on 19 Feb 18 - No Cached
  • While all major players are promising data that ties together the on-the-go mobile shopping experience with all the touchpoints that influences the purchase path, the proximity-based shopping guide ShopAdvisor has been working on broadening its point of differentiation.
  • While the multiple changes might initially seem confusing, the solution its attempting to present to its clients promises to be simple: to make it more efficient to create and deliver targeted, personalized marketing messages in a store environment. Accompanying that is a promise to determine how well those efforts did the job.
  • We’re sending people actionable information about specific interests that we gleaned and learned from over time when they’re in a place and a location and when there’s product inventory to support something that’s going to make efficient use of their time.
  • Jennifer Dantzler on 19 Feb 18
     
    This article describes how one company named ShopAdvisor set themselves apart from the others by delivering specific marketing messages and advertisements in a store instead of generic ones.
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PowerHouse Growers | Green Hotels: Innovation in Sustainable Operations - 1 views

www.powerhousegrowers.com/tion-in-sustainable-operations technology hospitality software business travel
shared by ppate011 on 14 Jan 19 - No Cached
  • Green hotels are generally considered as going above and beyond standard operational practices so as to include environmentally friendly or sustainable standards. Green hotels can become designated and certified through certain associations such as the Green Key Rating Program.
  • Water consumption accounts for on average 10% of a hotel’s utility expenses.
  • Motion sensors can be installed in public restrooms, recreational facilities, and in meeting rooms so as to cut back on energy consumption
  • ...5 more annotations...
  • Green hotels are designed to control and monitor indoor air quality which has been a growing concern within the hospitality industry. Many green hotels have opted to pursue LEED certification which addresses major design concerns in order to improve health and wellbeing while lowering operating costs.
  • Waste disposal is becoming a growing operational expense across many industries and these practices are not only environmentally friendly but they improve the bottom line of green hotels as well.
  • Not only does the system produce heat and electricity but it converts the food waste into a nutrient-rich fertilizer as well.
  • This open-source data sharing program has been pinnacle in gathering information and creating company-wide green solutions and practices that not only improve Fairmont’s value but unites their company globally.
  • The Rubens at the Palace hotel in London installed the city’s largest living wall in an effort to combat the chronic stormwater run-off problem they’ve been experiencing due to vanishing green spaces.
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Ensuring Software Integrity in IoT Devices - 3 views

www.omicsonline.org/...s-2165-7866-1000217-96444.html
shared by msbode on 10 Jan 19 - No Cached
  • oT is defined as the Internet of Things. The Internet of Things refers to the ever-growing network of physical objects that feature an IP address for internet connectivity, and the communication that occurs between these objects and other Internet-enabled devices and systems
  • Gartner predicts that there will be 20.4 billion connected Internet of Things (IoT) devices by 2020, with 5.5 million new things getting connected every day
  • more than half of major new business processes and systems will include an IoT component by 2020
  • ...9 more annotations...
  • Manufacturers are rushing products to market with little or no thought to security, often including hardcoded passwords or known vulnerable software libraries. While this problem is most obvious in the consumer space (which gets the most news coverage), vulnerable IoT devices are present in every business sector as well
  • The TPM stores secret keys, passwords, and digital certificates in its secure internal storage protecting them from software and physical attacks. The TPM acts as a root of trust for checking platform integrity at boot time (i.e., check against any malicious change). A cryptographic hash value of the platform configuration is calculated and compared against the precomputed hash value of the platform. Access to the platform is denied if the integrity check fails [4]. This is the beginning of the “chain-of-trust” for software modules that are subsequently initiated. This transitive trust mechanism is one of the important security features in trust computing. It uses the trust root as a starting point to establish a chain of trust model, in the order of trust root, boot loader, OS, and Application.
  • Secure boot provides the foundation for Trusted Boot, which extends the trust boundary to the boot process and eventually the operating system.
  • software attestation attempts to achieve a dynamic root of trust without specific hardware support. This method has the advantage of not requiring any stored secrets (cryptographic keys or passwords) and allows applications or modules to be updated, which may not be possible if hash values are stored in immutable formats, such as a TPM chip
  • While Secure Boot validates the platform and firmware, Trusted Boot is generally defined as verifying each software module before execution and extending the chain-of-trust to the entire operating system. During the boot sequence, the digest of each executing program is recorded before it executes. A TPM (Trusted Platform Module) is used to store all these records and then report on them securely.
  • It is important to note that Trusted Boot requires a TPM chip so the operating system can see the chain of execution, thus it may not be an option for some IoT devices. Lack of trusted boot support would allow an attacker with physical access, or using a software vulnerability during run time, to potentially modify the stored code and compromise the device.
  • There are many other attack possibilities to consider with IoT devices. For example, existing TPM architectures do not support runtime integrity checking and this allows attackers to exploit vulnerabilities to modify the program after it has been verified (at time of check or TOC) but before the time of its use (at time of use or TOU) to trigger unintended program behavior, such as the execution of malicious code or the leaking of sensitive data
  • Physical attack is a viable method of compromising the integrity of a device. Modifying and replacing firmware by an attacker may be worth the effort, depending on the perceived value of the device or the data it may access (such as a video camera or ATM). Attackers can go as far as removing memory and reading its contents.
  • a device built today can become a major problem tomorrow
  • msbode on 10 Jan 19
     
    The purpose of this article was to review the available literature on the subject of ensuring software integrity for IoT (Internet of Things) devices, focusing on detecting and preventing modification of the original software, so that the device cannot be used for unintended purposes. The literature reviewed; secure boot, trusted boot and runtime security. Concluding that no one single control is going to adequately protect a device the solution based upon 25 years of experience is to create a multi-layered approach to security that starts at the beginning when power is applied, establishes a trusted computing baseline, and anchors that trust in something immutable that cannot be tampered with. Additionally, because a device built today can become a major problem tomorrow, due to them having hardcore keys "set and forget", the internet will then have literally billions of obsolete hosts in the coming years. Therefore it is important for MIS Managers/ Consultants investigate how to change the game in order to mitigate the damage or economic value of new systems being breached and by asking questions such as 'Can we even in the presence of a malicious attacker offer some limited form of security for the most valuable transactions (such as e-banking) or assets?' and 'Can we make the 'business' of the attackers less attractive by applying security technologies that are particularly tailored towards destroying the business model of the attackers?'
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Top 3 technology innovations changing the restaurant industry | FastCasual - 4 views

www.fastcasual.com/...ging-the-restaurant-industry-2 business tech solution technology
shared by krehman on 09 Jan 19 - No Cached
  • With technology evolving on multiple fronts in today's foodservice industry, restaurant operators are facing more pressure than ever to improve their business operations.
  • Grimes encouraged foodservice operators to not only take a comprehensive look at the types of technology affecting their industry but also how they could apply innovations being used outside foodservice.
  • ake Pepper the robot, for example, which a few airport restaurants are using to greet guests, provide menu details and offer menu recommendations.
    • krehman
      krehman on 09 Jan 19
       
      This article highlights the advice Robert Grimes, International Food & Beverage Technology Association president and CEO, gives to those looking to innovate their technologies in the Food & Beverage industry. In the article Grimes hits 3 main points: robotics, 3D printing, and Blockchain. He hits that robotics are being utilized already in food service outlets. How robotics are not only assisting customers with faster food times but also providing more variety to them within this decreased period. As well as assistance in the kitchen to execute orders faster. He discusses how 3D printing "will enable the food service industry to serve more fresh food - faster and with less space than traditional food service." For example, with cake decorating and pizza making. Within the article, Grimes also has an obscure idea, but yet one no one has thought about yet, of using a tracking service called Blockchain that can be readily available to customers to see where food from a restaurant is coming from (i.e. farm to table restaurants could show where they are receiving their products from exactly). Almost emulating the tracking service most use for packages being delivered to their homes. Grimes lastly explains the "seven Cs" of food service technology - clarity, convergence, connections, convenience, choice, consumer and commitment. "He placed clarity at the top of this list since the rapid growth of technology calls for clarifying what one refers" to, which he utilized to explain the 3 innovations. The rest of the article hits the rest of the C's and what each means to him and how it could help improve food service. However, the most important piece of information comes with the closing sentence: "To utilize technology, an organization must make a concerted effort to ensure that all employees are making use of it." Meaning that, you could implement everything and believe in it fully, but without belief of those working for you and with you, none of it will matter.
  • ...12 more annotations...
  • Grimes pointed out three specific technologies that foodservice operators should have on their radars: robotics, 3D printing and the blockchain.
  • Flippy, Miller said, is designed to work alongside kitchen staff.
  • Chowbotics Inc., a manufacturer of a robotic machine that uses 21 ingredients to create more than 1,000 types of salads in around 60 seconds,
    • krehman
      krehman on 09 Jan 19
       
      The innovation of robotics seems to be an outlet for quicker prep times while providing a larger variety of options.
  • will enable the foodservice industry to serve more fresh food — faster and with less space than traditional foodservice,
  • It prints food in a variety of many shapes and sizes from as small as 1.5 millimeters high for crackers or several centimeters for a tart.
  • By digitally recording the identity of goods, a blockchain can provide a permanent, immutable record for every food ingredient as it travels from farm to table.
  • how it was processed and a full accounting of its movement along the supply chain.
    • krehman
      krehman on 09 Jan 19
       
      Eliminates the guessing game of where your food comes from for customers. With the ability to track food from order to deliver, as if it were an amazon package, will help consumers understand exactly what they are eating. It could also help different restaurants within the same area compete with how fresh their ingredients compared to others based on where product is purchased from.
  • the "seven Cs" of foodservice technology — clarity, convergence, connections, convenience, choice, consumer and commitment.
  • Business organizations need to have a holistic view of technology for their different departments. If they fail to do this, they run the risk of choosing the wrong system.
  • "People want to be able to get to their technology however they want to get there," he said, be it via a kiosk, a smartphone, a watch or a desktop.
  • "If you want to lower the cost of technology, go with consumer technology," he said. Many businesses already use consumer smartphones and laptops for this very reason.
  • Grimes insisted that many businesses continue to view technology as an overhead expense instead of an opportunity to improve service and efficiency.
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