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Contents contributed and discussions participated by kgall030

kgall030

How to Plan an Event Step by Step - 0 views

  • The planning process that gives birth to top notch management of events involves three rules. To reach success with the core event management planning steps, stick to this framework: No pressure. Just calm brainstorming, create a vision of what you want to achieve with this event. Give it structure. Outline all aspects you need to work on and get the perfect skyline with the stars you’ll have to light up for a great event! Connect the dots. Talk to everyone, whose help you need. Have all technical issues solved. This way, your stars won’t stop shining brightly at the most responsible moment!
  • don’t you dare start your planning of an event without setting a goal.
  • Shared tasks are easier tasks. Don’t hesitate to assign responsibilities to your team members
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  • Give yourself enough time for preparation and getting everything settled. Set deadlines to better enable team performance and let the countdown begin!
  • Brand your event
  • Build your own event planning manual from scratch, by establishing a working solution (plus a backup solution) for the venue/registration/entertainment/promotion/volunteer management and another relevant aspect
  • Again, don’t forget to double check whether you have at least one dedicated team member standing behind each of these spheres of responsibility.
  • Minimization of technical work gives you a space for creativity
  • Identify corporate partners and community organizations that could provide you with assistance for making progressive steps in planning an event.
  • One of the most hard-to-ignore stages of planning an event is aligning your needs with the real budget you have.
  • establish a working system to monitor your success. This process has to be done on the stage of goal setting. Make sure your progress is scalable!
  • if you stay positive and calm, there’ll be no place for anxiety onsite! Not to mention that only by keeping a cool head, you’re able to find a logical solution to any problem.
  • STAY SPECTACULAR
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    This article describes step-by-step details on how to properly plan and execute an event. Event planning is not an easy task, and it takes a great deal of coordination, planning, and organization to effectively pull off an effective event, program, gala, etc. Events come in all shapes and sizes and any number of them will have their own unique challenges, but this article lays out some very simple and very plain ways to plan an event that can be applicable to almost any event that can be planned. While not a wholistic list by any means, the article provides a good overview of the event planning process and the steps needed to take to ensure one's event is a huge success and doesn't become susceptible to the common pitfalls that befall so many event planners.
kgall030

Proximity Marketing for the Tourism Industry - Web-Feet.co.uk Blog - 1 views

  • On average, we check our phones a whopping 150 times a day. This offers a huge number of opportunities for savvy marketers to target us with products.
  • Marketers know that providing personalised content to end users is critical to increase engagement.
  • Beacons broadcast content that is specific to a physical location. This means that end users get access to what’s relevant and useful to them specific to wherever they may be – whether they’re at an airport, in a hotel, at a tourist location or a shop.
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  • It’s expected that 70% of retail companies will use beacons over the next 5 years.
  • Offers, maps, and other important information can be all broadcasted via Bluetooth beacons, making the possibilities endless.
  • These beacons enable you to create micro-moments with your customers: these are critical touch points within the consumer journey which, when added together ultimately determine how that journey ends.
  • Coaster CMS is a next generation, beacon enabled Content Management System. It has been built from the ground up to make the management of content easy for the website owner. It’s beacon enabled with support for both Kontakt and Estimote beacons, and has innovative features that make it the perfect platform to build both static and location based content.
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    This article discusses the promising technological advances going on in the space of proximity marketing. It details the advantages that proximity marketing can offer companies over traditional marketing methods and even lays out several ways that companies can get started in the space. Give how many times the average person checks their phone a day and the growing number of companies that are expected to adopt beacons, the technology used to broadcast content to a specific physical location, it makes logical sense that the technology for proximity marketing will only increase. That is why systems like Coaster CMS, the Content Management System, listed in the article will continue to be more prevalent as the need to have a firmer grasp on the content being delivered to customers becomes increasingly more important and used in a more widespread fashion.
kgall030

Hospitality Upgrade | Hospitality Industry Technology Focus 2017 - 0 views

  • more than 70 percent of the respondents indicated that they would be increasing their IT investment in the coming year
  • Most organizations realize that in order to grow their companies and revenues they need to invest in technology and systems that will create operational efficiencies, improve the customer’s experience, and help generate sales.
  • Fewer than 10 percent of the companies surveyed reported that that they would be reducing their IT spend.
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  • With the market continuing to be extremely competitive, revenue management and channel optimization remain key focal areas of investment for publicly traded companies as well as independently owned organizations alike.
  • Enhancements to CRM and loyalty programs are also on the list of investment directives.  A number of responses (almost 70 percent) indicated that they were targeting business intelligence (BI) initiatives for the coming year as part of their technical focus and in an effort to become more strategic in managing the business and targeted revenue focus. 
  • The investment in guest experience technology continues to be strong as hotels attract guests to hotels. There continues to be increased expenditures on key drivers such as improved Wi-Fi service, self-service mobility applications and expanding the in-room offerings.
  • With a number of breaches within the hospitality industry this past year, and other large corporate breaches such as Yahoo headlining the news, this continues to be an area of concern. 
  • With the sophistication of the threats and the possibility of breaches increasing, companies are looking to outsource their information security/cybersecurity requirements to third-party service partners that specialize in countering these risks.
  • in recent years corporations are beginning to understand that investment in human resources is one of the most important assets they have.  A recent Forbes article referenced the Deloitte Global Human Capital Trends Research analysis, which said, 78 percent of business leaders rate retention and engagement as being urgent or important. 
  • While managing Big Data has long been an Achilles heel for most companies, most would agree that there are significant competitive advantages that can be gained from being able to effectively manage the information.  With a number of respondents targeting CRM projects for the coming year, the promise of being able to effectively target individual guest preferences becomes more obtainable.
  • A significant number of companies are continuing to look at transitioning to cloud-based applications for some of their applications.  However, more than 80 percent indicated that they are not ready to transition all of their applications to the cloud. 
  • With more than 70 percent of respondents reporting that they expect an increase in their IT spend this coming year and only 10 percent expecting a decrease, 2017 promises to be a good year for the hospitality technology industry.  Most respondents indicated that their primary reason for investing in new technology was to improve their customer engagement and experience.  This was closely followed by their directive to make operations more streamlined and efficient.
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    This is a very detailed article about the various ways that hospitality firms are utilizing technology and using their capital to invest in IT related projects. A variety of hospitality firms were surveyed to produce this article on ways they plan to invest in IT and the various projects they feel are most worthy of their dollars. Some of the areas that were most noted and listed as worthy of additional IT investment include improving technology to improve financial performance and enhancements in CRM and loyalty programs, guest experience technology and ensuring the guest stay is always seen as paramount, as well as improved information and cyber security technology as well as an increased focus on understanding big data and improving employee engagement. This article is highly detailed in what it analyzes and it lists a long list of potential investments that a variety of companies will be taking on in the future. The focus of this article was on the year 2017, but many of these concepts still apply to the hospitality industry today and well into the future. Many of these things listed are also things we can see that many companies worked on leading to 2018 and continue to work on and it is the companies that put these IT investments at the forefront that will be leading the hospitality enterprises of the future.
kgall030

The Pros and Cons of Restaurant Pay-at-the-Table Technology | Toast POS - 0 views

  • Pay-at-the-table apps are becoming increasingly popular among restaurants of all levels, from fast casual to fine dining
  • These apps started as a way for small businesses to streamline their payment processes and reduce technology overhead
  • And yet, many restaurants that have clung to the paper receipt model for years are moving this direction, as it saves the restaurant both time and money, increases profits and tips, and reduces waste. It also provides benefits to the customer, which makes pay-at-the-table even more appealing. 
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  • In fact, only 41% of restaurants plan to be using tablets by the end of 2017
  • While 68% of diners agree that pay-at-the-table technology improves their experience, restaurant managers and trainers will need to research and test best practices in these situations to provide the customer with the optimal experience.
  • While pay-at-the-table speeds up this process, it can make some customers feel unwelcome to sit and enjoy one another’s company.
  • 1) Technology is Expensive 
  • No point of sale system is perfect, but pay-at-the-table programs provide an option that reduces your overall spending on paper products, while also providing your customers with a sense of security. Add in the high morale due to increased tips and less wasted time, and your employees will be clamoring for pay-at-the-table options.
  • A pay-at-the-table system also gives customers the opportunity to use even more secure forms of payment like Samsung Pay or Google Wallet, which uses biometric information or passwords to securely store and transmit credit card numbers.
  • Because pay-at-the-table systems are designed using software best practices, they provide easy access to financial data for both customers and restaurants. Restaurants can connect easily to many accounting systems over an API port, automatically sending financial records and updating restaurant accounts without time-consuming and tree-killing paperwork.
  • Pay-at-the-table systems reduce trips back and forth to the POS terminal, which in turn decreases the time it takes to close the sale. This lets tables wrap up their meal and get back to their day quicker, and reduces friction due to split checks or servers multitasking while payments are being made. Some restaurants have seen increased table turn by 15 percent or more, which in turn increases revenue for the restaurant and increases customer happiness as they get to their table faster. 
  • Restaurants are some of the worst offenders for waste in general, but getting rid of paper receipts help companies reduce their overall waste and receipt expenses. Paper receipts require purchasing rolls of paper and ink cartridges, or if you choose to use thermal paper you run the risk of exposing employees and customers to BPA, a known carcinogen.
  • Pay-at-the-table gives customers a sense of security knowing that they keep control of their credit card and its financial information
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    This article details the up and coming new trend of restaurants offering customers the ability to be able to pay at their table. The article details the various pros and cons associated with the type of service and how it can benefit the customer as well as the employees of a restaurant establishment. While not perfect, there are many pros associated with a pay-at-the-table service that are hard to ignore, and it is my humble opinion that this kind of service will continue to catch on into the near future. Customers are increasingly looking for new ways to utilize technology to their advantage to be able to get in and out of a restaurant and pay-at-the-table technology definitely allows that. The companies that adopt this kind of technology will increasingly see their profits grow as well as their table turn increase.
kgall030

E-Commerce Innovations With Applications for Hospitality - 0 views

  • With a variety of online visitor tracking tools out there, hotels and similar businesses can monitor individual customers when they visit their site, and tailor their offers and recommendations based on their behavior.
  • Almost every industry has their buyer personas, and the hospitality industry is no different. You’ve got your once-a-year family travelers, your regular businesspeople, and so on. Once these buyer personas are created, hotels and casinos can tailor their marketing efforts to reach one
  • the traveler’s journey is complicated, and can very from person to person. It means that there is much more competition online, and hospitality industries have to compete to get shoppers’ attention
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  • One such avenue is through retargeting. This is the process whereby shoppers who have visited a website are displayed adverts for that site even after navigating away from it. It can also be employed when a shopper adds a product or service to their cart, but then abandons it before paying.
  • With recent advances in 360-degree photography, hotel websites can now offer virtual tours of their rooms and venues. This lets any potential customers to see first-hand (almost) where they will be staying before booking.
  • one of the most simple tactics is to use ticker counters to denote how many rooms are available for certain dates, with the number steadily decreasing as they get snapped up. Urgency is a powerful motivator of action, and a countdown is perfect for conveying that.
  • As ecommerce grows ever more popular, online businesses are given more and more options to capitalize on psychological triggers to turn potential customers into sales. There are a number of these available out there, from storytelling, to building a sense of community.
  • Ecommerce is also a great medium for utilizing social proof. This is the leveraging of user-generated reviews and testimonials to convince dithering customers to commit to a purchase. By sharing customer sentiment in emails or on websites at the point of sale, brands can head off any concerns that shoppers might have with authentic testimonials.
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    This article provides a detailed account of the variety of ways that E-Commerce can be used within the hospitality industry. With the advent of the Internet and new and improved technology, it has become much more imperative for companies to remain competitive in this space. From VR to targeting, as well as online tracking, there are a variety of tools that hospitality firms can employ to attract customers via the Internet. As the Internet is the primary resource that people utilize to shop for hospitality products such as hotel rooms, airfare, etc... it is incredibly important for companies to remain on the cutting edge in regards to their marketing online and attracting and retaining customers.
kgall030

Hotels Worldwide Are Going Green with LEED | By Kacey Bradley - Hospitality Net - 0 views

  • he LEED Green Building Rating System is a third-party certification program administered by the U.S. Green Building Council (USGBC), a group of building industry sector leaders. It rates buildings based on their environmental impact
  • Currently, there are about 400 LEED-certified hotels in the world
  • Consumers today demand that the companies they buy from are committed to environmental responsibility, and some will even pay more for greener products and services.
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  • There are around 1600 hotels currently going through the process of becoming certified.
  • t can also save them money through lower energy and water costs due to improved efficiency. In many areas, tax rebates and other incentives are available to hotels that become LEED certified.
  • About half of larger hotels have installed energy management systems to help keep their energy use lower, according to a 2016 survey by the American Hotel & Lodging Association.
  • About three quarters of hotels have implemented water saving programs
  • If a hotel decides to install more energy-efficient windows, for example, they'll have to pay a considerable up-front price
  • The cost of going green depends on your building and exactly what you plan to do, but in general, the costs of building and running a green hotel and a less sustainable hotel can be comparable. In fact, as opposed to worrying about the costs of going green, some guests and hospitality professionals are more concerned about the financial and environmental costs of not going green.
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    This article discusses the various ways that hotels are increasingly going green and the certification process hotels can go to in order to get this green recognition. It is clear that going green nowadays is not a matter of choice, but of business necessity due to the various demands from guests and other consumers. Sustainability for hotels isn't just about recycling and choosing more energy efficient lights, its looking at sustainability holistically. This means looking at conversation from the start of a hotel project all the way through to the time the hotel first opens and continues to operate. While the upfront costs to be green may be costly, what may end up being more costly is the companies who choose not to go green at all.
kgall030

5 tech trends revolutionising the hospitality industry - 1 views

  • 64% of U.S hotel guests said that it is “very or extremely important” for hotels to continue investing in technology to enhance the guest experience
  • In the last 20 years, we have seen technology impacting the travel industry more than it has in the former 100 years
  • The threat of a bad social media review became a highly powerful tool for the visitor
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  • VR became a replacement of the traditional brochures, hotels can offer more immersive experiences like 360º videos or VR presentations which provide a more personalised tour of the hotel. In short, VR helps leaving little to the imagination — in this particular case that is a good thing
  • Robots help staff to be more present for the guests by reducing several time-consuming tasks. Many agree and believe that they are a great addition to the industry
  • 35% of guest said they would like the ability to schedule room cleaning and 26% said they would like to receive a smartphone notification to show if their room was being cleaned — a chatbot could easily fulfil these desires
  • NFC has proven its capabilities to improve the ways in which consumers make transactions, exchange content or connect to other devices. This technology is ideal for self-check-in or as a smart room key. Besides payments and check-ins, NFC can also be used to personalise a guest’s experience at a hotel or track loyalty points
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    This article illustrates how advancing technology has dramatically affected the hospitality landscape and what the guest experience looks like for hospitality customers. Guests are increasingly demanding more customization in their experience, less waiting, and increased access to information and their specific preferences. Technology allows all of this and has given hospitality companies greater access to information, particularly customer information and preferences. Social media gives hospitality companies the inside information on what guests want and feel in relation to a hotel, robots are allowing simple, redundant, and sometimes time-consuming tasks to be done much more quickly and with no human interference or interaction, and VR and chatbots are enabling hospitality guests to have more personalized and individualized experiences. Technology is not going away and it is the companies that are able to effectively utilize it to its full potential that will succeed well into the future.
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