PALAWAN hideaway, Daluyon Beach and Mountain Resort in Puerto Princesa, was
recognized as one of the recipients of the 2012-2014 Asean Green Hotel award in
Manado, Sulawesi, Indonesia during the 2012 Asean Tourism Forum
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Puerto Princesa resort named Asean 'Green Hotel' | Sun.Star - 0 views
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The resort was constructed using eco-ethical materials
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The following criteria were considered in choosing the recipients of the award: environmental policy and activities for hotel operation; use of green products; collaboration with the communities and local organizations; human resources development; solid waste management; energy efficiency; water efficiency; air quality management (indoor and outdoor); noise pollution control; waste water treatment and management; and toxic and chemical substance disposal management.
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improves the awareness of those who are involved in the hospitality business regarding global warming and other natural phenomena affecting our environment
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uplifts the quality of the hotels in Asean countries
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This article discusses the "Green Hotel" award that is presented every two years to Asean resorts. The purpose of this award is to bring awareness to hotels about the importance of being eco-friendly and preserving our environment. Thousands of hotels compete for this award based on criteria including water efficiency, air quality management, collaboration with local organizations and external communities. I personally love that collaborating with external communities is a criteria for this award because I find that to be very important. Well-known resorts should help smaller organizations and team up with them to show they care about those around them. Once of the recipients, Daluyon Beach and Mountain Resort, focused on protecting and sustaining the rich ecosystem surrounding their resort by constructing their resort using eco-ethical materials and placing priority in sustaining its environment-friendly atmosphere. The hope is for these awards to be an incentive to improve the tourism industry and to provide awareness to the hospitality industry regarding global warming and other important natural effects hotels are having on our environment. While it promotes healthy competition in the tourism industry, it also improves the quality of the hotels in Asean countries which in turn will lead to more tourism and financials for the country.
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Property Management Systems- Technological Innovation That Drives the Hotel Industry - ... - 0 views
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Property management system is the specific technology that we are talking about when we refer to the hospitality industry. The property management system or hotel management software runs on an automated application that speeds the process of guest management among many other things. A PMS is built to help hotels in a holistic manner giving them unending support by facilitating the booking process, point of sale, checking in and checking out etc.
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Property management systems come in several forms. Some of the hotel management software is for the high-end hotels that require more technological support while there are some others meant for smaller hotels and inns with lesser needs. Different establishment have different requirements and thus use different modules. Some hotels use PMSs which help them analyses the business growth ratio and measures the various components of the growth figure in specified hotel metrics.
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You can authorize various levels of access to the staff. This way you do not let out things that are meant to be kept between less people. You and the authorized staff can access up-to-date information whenever you want and from wherever you want. Checking on status reports, bookings, inventory, communicating with different departments are a few things that Technology is such an amazing thing that can be used in any industry. It can boost up the sales of a company and do many other wonders for it.
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This article talks about the importance of technology in the hospitality industry and gives introduction of the property management systems and its application in hotels.
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Hotel Technology and the Importance of the IT Manager - 1 views
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After the tragic events of September 11th, 2001, the travel business was damaged for many years. Profits became much lower in the hotel business, but were not nearly as bad as airline profits. As a result, many larger hotel chains began innovation on their websites in order to streamline promotions, advertising, reservations and bookings. In the hotel industry, there are individuals who create hotel technology platforms and there are IT professionals that make sure they work properly when needed. Some of these IT professionals, for smaller businesses, work from remote locations. At larger hotels, however, they are often times required to be onsite. Onsite IT professionals are an important part of the hotel's staff. Some hotels, however, assign IT duties to hotel management, as well as other key employees, in order to not have to invest the salary of an IT manager. The author of this article, Christine Cadena, states that it is a better idea to invest in an IT manager with specific education and training, than just assigning duties to hotel management. She also touches on how many hotel chains fail to promote education and certification in IT, resulting in hotel managers learning the IT processes by trial and error or hands on experiences. As the hotel industry continues to recover, there has been an emphasis on improving technology onsite. Many hotel managers, however, are lacking the education necessary to help with technological improvement. When hotels begin to invest more in IT education and certification, they should see an improvement in levels of service, as well as profits. -
Great Article Matt- I struggle with not having an IT department on site and not being too techie. Its a great advantage when you ring that extension, someone answers and can quickly identify why the credit card machine is not working or the projector has fuzzy lines right before a big conference. Too many times, we find ourselves being place on hold for countless minutes usually 10 or more for someone from support services to identify the problem. I'm a foodservice manager not the IT manager, so talking technology to me is like talking French. If companies invested in a manager with the proper training and skill level to fullfill the position of running the hotel, then the same should be done for IT.
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What is a Hotel Management System? - 3 views
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Technology is making deep inroads into the hospitality industry, and hotels across the world are looking to use technology to make operation smooth and efficient
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These are also popularly known as Property Management System (PMS), and Hotel ERP (Enterprise Resource Planning) – if you are looking at a larger, more comprehensive management system.
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came up with the term ERP to denote enterprise management software which automates a large number of business function such as human resource, finance, accounting, supply chain management etc.
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many hospitality properties especially those that are growing chains or planning a global presence, have upgraded from smaller, simpler property management systems to the larger hotel ERP.
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A hotel is a hive of numerous operations such as front office, booking and reservation, banquet, finance, HR, inventory, material management, quality management, security, energy management, housekeeping, CRM
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With growing competition in the industry it’s important for a hotel to understand the needs of their guest,
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what guests demand for most
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A property management system (PMS) usually consists of front office software and other best of breed solutions. The PMS served hotels well for a reasonable among of time until now, when hotel operations have grown in complexity.
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As complexity of hotel operations increases, a PMS is woefully inadequate and often results in integration issues to
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Things are different for an ERP which is usually a comprehensive solution from a single vendor. Although the concept of an ERP in the hospitality industry is still new, it offers numerous advantages in terms of smooth seamless use of technology, greater automation, greater visibility into hotel operations, optimized use of manpower, reduced revenue leakages and higher resultant profits.
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When a hotel is looking to upgrade their software the natural question that comes to mind is which Hotel Management System should I choose?
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Make a list of the features you are looking for. One of the main deliverables of a hotel ERP is its business intelligence. Does the ERP you are evaluating give you a bunch of in-depth reports that assist decision making?
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Always check if the hotel ERP provider has been in the business for a considerable amount of time, has tested the solution across market segment and geographies if possible. A hotel cannot afford downtime, and so ensure your ERP provider also delivers high quality customer support
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The article I read was called, "What is a Hotel Management System?" In the article it states that in the early 90s Gartner came up with the term ERP (Enterprise Resource Planning) that automates a large number of business functions such as finance, accounting, and human resource. "A hotel is a hive of numerous operations such as front office, booking and reservation, banquet, finance, HR, inventory, material management, quality management, security, energy management, housekeeping." All of these activities need to be taken care of at hotels and doing so can sometimes be a lot of work. This led to the introduction of property management systems, an automated software which can optimize hotel operations and keep a tight control on costs. It important for hotels to understand the needs of their guests, if they want them to come back to their hotel, they need to know what they like and dislike. Using the PMS it allows them to make a profile of each guest and they write in if they want a beach view room or if they want a mini bar in their room. There is a difference when it comes to PMS and ERP. "A property management system usually consists of front office software and other best of breed solutions." The ERP, is usually a comprehensive solution from a single vendor. I really enjoyed reading this article and it helped me get a better grasp on how hotels use property management systems. -
I completely agree that technology is making deep inroads into the hospitality industry, and hotels across the world are looking to use technology to make operation smooth and efficient. Any operating system that can help optimize the hotel experience is going prosper in their business. -
I didn't really care for the passage that talked about PMS vs ERP, I though they could have been more specific... they just said ERP is better, could someone provide an example? Also, they mentioned how when a hotel becomes more complex problems arise in the PMS, how? All the hotel would have to do is come up with another PMS system that would provide them with greater resources, etc whats the problem??
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Technology Used in Hospitality Security | SDA Security - 1 views
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Smart cards and RFID (which stands for radio frequency identification) are contactless keys and work by actually sending small radio frequencies to receiving sensors
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A guest can opt for fast check-in, wherein he gives the hotel his phone number and downloads an app.
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the smartphone.
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biometrics involves granting access and identifying a person by his physical traits, a thumbprint or iris scan, for instance.
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ing a person by his physical traits, a thumbprint or iris scan, for instance.
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With the face recognition capabilities, a hotel, casino, or restaurant can keep track of suspicious customers—or slacking employees—to make sure they don’t cause any trouble.
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Security is obviously very important in hospitality and technological advancements are helping to make hotel stays easier and more secure. The hotel industry is exploring options to that replaces the standard plastic keycards with new entry methods. One example is using smartcards or RFIDs, which stands for radio frequency identification. Smartcards and RFIDs work like a fast-pass at a gas station when quickly paying at the pump. The guest simply waves the card/key in front of a sensor granting entry. The guest doesn't have to worry about the card being deactivated by his or her cell phone and the hotel doesn't have to constantly spend on replacements. Another example is technology that allows us to enter our hotel rooms using our using our phones. Guests would download an app, receive a text message with an encrypted sound code and play it by the door to be granted entry. Using biometrics for entry is likely the ultimate level of technological security. Like in the movies, guests would have their physical attributes scanned including eyes, and/or thumbprint to identify a guest. Video cameras will always be a great form of security. Now that they're getting smaller and more vivid, surveillance makes the phrase "Big Brother is watching" all the more relevant by being a huge crime and incident deterrent. Technology is advancing rapidly and I can see some of these methods hitting mass markets sooner than we think. -
This article talks about the new technologies applied in the hotel to keep safety. The first one is Smart cards/RFID that helps to open the door via sensor receiving. The next one is smartphone, personal belongings that help to open the door with encrypted sound code. Biometrics also can help by identifying personal physical traits. For hotels, security cameras is necessity.
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Apple wants to change the way you spend money - 0 views
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Apple has created momentum for POS enhanced technology with it's announcement of the new Apple Pay platform. No longer will customers need to search wallets or purses for cash or credit cards to buy products, no longer will customers wait for and sign receipts. This new e-wallet tech will allow users to make fast transactions using their Apple smart phone. Major retail establishments such as McDonalds have signed on to promote and provide the necessary catalyst to make this technology mainstream. The benefits are very clear, with the increased transactional speeds promoting better customer service and also increased throughput at the retail counter. And this will also enable smaller companies enhance their profitability by utilizing such an easy purchase platform. How does this new tech work? Very simply, it users "near-field communication technology or NFC, which allows for the transfer of small amounts of data between two devices held closely to one another." Just tap your iPhone to the terminal and the transaction is complete. The concern for data security still exists, however "Industry experts will be watching as customers road-test Apple Pay." Apple Pay and similar products from Apple's competitors are the future. Businesses that embrace this technology will be in the enviable position to cater to tech-savvy customers and will see increased revenue as a result.
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Our E-Waste Problem Is Ridiculous, and Gadget Makers Aren't Helping | WIRED - 1 views
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Oh sure, many companies have green initiatives. Apple in particular has made notable, documented efforts to reduce its carbon footprint, powering a majority of its retail stores and data centers with renewable energy, developing more efficient packaging design, and designing products that use less power than their predecessors. But if your products are going to be tossed out in a year, none of that is particularly brag-worthy. That’s a tremendous amount of wasted resources.
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In the past, computers were designed to be relatively easy to disassemble, like HP’s towers and older versions of the Mac Mini. You could swap out dead parts and batteries, add more memory if it got sluggish, even replace a motherboard. But in the mid-2000s, things started to change. Apple introduced the ultra-thin, ultra-light MacBook Air and the industry enthusiastically followed with heaping helpings of devices that, while slim, were very difficult to repair due to the construction compromises required to achieve that svelte profile. Smartphones and tablets followed with an even faster purchasing and chucking cycle.
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Therefore, the easier it is to disassemble something, the more likely it is to be worth someone’s time to recycle it. And that’s where issues arise
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“The big problem the electronics industry is facing as a whole is products are getting lighter and lighter,” iFixit’s Kyle Wiens said. “This is great for consumers but a nightmare for recyclers.” Smaller, lighter products can be tricky to take apart, and yield a lower volume of raw materials.
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Glue and adhesives are a common hurdle. Products like the iPad and Microsoft Surface achieve a slim form factor by using “a metric duckload of adhesive,” as Wiens once put it, particularly to keep the battery in place. All that glue must be removed before any recyclable material can be melted down. And battery recycling is risky endeavorin the best of circumstances—under the right conditions, a damaged battery can cause a fiery explosion. Tack onto that the need to painstakingly pry a battery from its glue-smeared lodging and you’ve got a delicate task indeed. For items with a lot of glue, like a tablet display, Sims Recycling Solutions heats the glue, then uses suction cups to apply pressure across the glass so it can be removed without cracking. Other things that can make a product more challenging to recycle include the number of screws (particularly non-standard screws), the inclusion of hazardous materials like mercury (which is declining, due to the rising popularity of LEDs instead of bulbs), large amounts of glass, and plastics. Waterproof and tightly sealed products also are more arduous to deal with.
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As we rush headlong into a world in which we’re disposing of more and more gadgets each year, making them easily recyclable should be a growing priority of device makers. Just as display size, processor speed and energy efficiency are marketing points, so too should recyclability.
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David Thompson, Panasonic’s head of environmental affairs, says the standardization of screws and plastic resin materials, not thermally setting screws in plastic, and minimizing the use of glue will boost recycling efforts, as will designing products for easier disassembly. Would consumers really decry, or even notice, these changes? Probably not. But such changes could require concessions to slim dimensions and light weight. And for manufacturers, increased standardization may mean fewer distinctions between competing products. Take a plastic smartphone housing: Currently there are hundreds of variations (soft touch, textures, and metallic colors, to name a few). Standardization could limit that very marketable variety. Even so, some products are embracing such ideals. Dell won The Institute for Scrap Recycling Industries 2014 Design for Recycling award for the Latitude 10 and XPS 10 tablets and Latitude E7240 notebook. Aside making its products cheap and easy to recycle, Dell has used nearly 8 million pounds of recycled plastic in its desktop and display production. And it is not alone.
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I found an interesting article about how the big computer companies can recycle the computers. This can solve some of the main problem about the recycling. The article is referring to idea that computers may become bigger size but easier to recycle. In other words we might wanna make a step back in the past, when we was able to just replace one detail from the computer instead of throwing it away.
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Hotels Use Technology to Boost Security | International Meetings Review - 0 views
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Smaller and cheaper cameras, smarter key card systems and communication among hotels add up to a more closely watched environment than in the past but criminals are also using new technology to foil security measures and execute scams.
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As technology advances so do hackers and criminals. Hotels are placing more cameras in public areas to keep their guests safer. Because cameras are becoming much more popular they are easier to attain and cheaper for hotels to have more than one. Another form of security hotels have been using is key systems. You can track what key and who it was that entered into any room. But hotels are even taking it farther where the guests must use their key in the elevator to get to their floor. All of these steps are in place for the safety and security of the hotel guests. But we still need to be careful as hackers and criminals are coming up with new ways to get hotel stayers. They have even gotten creative enough to make their own Wi-Fi to get guests information. Security teams and hackers will always be neck in neck for who is ahead of the game.
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shared by pattyjoe10 on 10 Sep 14
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40% of corporate negotiated rates are not visible on the GDS | News | Hospitality Magaz... - 1 views
hospitalitytechnology.edgl.com/re-not-visible-on-the-GDS76405
GDS hospitality hotel technology travel CRS
shared by pattyjoe10 on 10 Sep 14
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40% of corporate negotiated rates are not visible on the hotel global distribution system (GDS), highlighting that this sector is poorly serviced by suppliers.
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ndependent hotels
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evolution identified eight main reasons why 40% of corporate negotiated rates are not visible on the GDS.
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Our Philosophy "We believe that independent hotels and smaller chains deserve the chance to compete with well-established hard brands with massive budgets. With that in mind, we develop smart, innovative and affordable tools to help even the playing field. May the best hotel win!" This company (evolution) looks to distinguish their brand by giving the opportunity to independent or small chain hotels the chance to fight with big chain hotels. Having said that, in this article they (evolution) state that a 40% of a corporate negotiated rate is no visible on the hotels' GDS. As stated previously, this percentage refers to that of a small chain hotel or independent hotels, not big chain hotels. After researching this sector, of corporate customers, they found that the GDS nor the CRS nor the CM (Channel manager) are sufficient for a satisfactorial system. Thus saying that these systems do not work on this specific market because the information provided through them is probably erroneous for many reasons. Such reason are stated by the article as follows: 1. wrong access codes provided by travel agents (miss communication) 2. hotel's rates are visible but not go according with the contract. 3. incorrect access city codes have been supplied (miss communication). 4. availability for those rooms are not applied in time by the hotel (probably because of lower staff). 5. lower rates from other sources (other sites give better rates than corporate GDS). 6. wrong rates loaded for the corporate customers (wrong information and not having glanced at it on time); among other possible reasons. I believe all this can be fixed by taking proper actions (evolution also offers solutions to these problems), but not everyone has a desire or the focus to attack them, thus falling on these situations.
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Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views
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A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
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As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
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As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
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Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
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MICROS OPERA: Complete Enterprise Software Solutions | Point of Sale | Micros - 2 views
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offers hotel operators the ability to share information across multiple applications and properties on a single database while providing the necessary enterprise software solutions and tools for Property and Central operations
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OES can be deployed in a seamless local, regional, or global environment, thus providing an unparalleled free flow of informatio
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The OPERA Enterprise Solution is not a single product offering, but a fully integrated suite of enterprise software solutions consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller independent single and multi-property operations to global, multi-branded hotel chain environments.
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Central Systems
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Property Systems
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Flexible Deployment
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This article is about the MICROS OPERA using. OPERA is a highly effective software to connect the single parts with overall environment. It contains 3 major parts: Central Systems, Property Systems and Flexible Deployment. This software is fully integrated suite of enterprise software solutions which can be deployed on property or in a hosted datacenter environment flexibly for property management and core central systems.
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Ahead of the Curve: Groundbreaking Tech in Hospitality - 1 views
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The hotel industry is well aware of this possibility, which is why the big brands are innovating like crazy to maintain an edge over smaller, more nimble lodging industry disruptors. By taking a proactive approach to new technology, brands are able to keep ahead of trends and implement solutions before guests even know what it is, exactly, that they’re looking for
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So, how do these big hotel companies implement innovations that, by definition, are disruptive to existing processes, while still providing the best guest experience? It’s apparently a combination of deep research, careful preparation, and closely monitored pilot programs.
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That interaction is key, because no matter how cool new technology may be, hotels are in the hospitality industry. Connecting with guests on a human level is integral to their overall satisfaction with their stay. If a front desk agent is using the best software on the market, but doesn’t make eye contact and smile at a guest as she’s checking in, what will the guest’s impression be?
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The rise of the Echo and voice-recognition technology is just one example of the lightning-fast way technology is evolving and changing people’s lives
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Guests want to be able to access all the amenities and conveniences of home when they’re on the road, and if a property isn’t able to keep up, it will likely be left behind.
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when new technology hits hotels, it must be seamless
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With new tech hitting the hotel industry so rapidly, taking the time to examine the main trends to best direct focus can be extremely valuable.
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Guests are now able to interact with your property long before they ever set foot in the building
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There has also been a move towards cloud connectivity and the integration of systems that previously would have been separate
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Hilton is somewhat unique in that it relies very heavily on what Wilson calls its “innovation hotel,”
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The McLean property is also unique in that everyone in the hotel—including the guests—knows when pilot programs are happening. “We’re very transparent about what we’re testing and why we’re testing it.
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The big brands, while constantly innovating, are still fixated on one goal—giving guests the best experience possible. “Our primary focus when delivering technology is making sure it also aligns with our strategic initiatives, including driving consistency in delivering an outstanding guest experience,” Cline says.
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“Imagine, a Hello Rewards member walks up to the hotel’s coffee shop and the barista is automatically notified that this guest is named Sarah and Sarah enjoys lattes with almond milk.
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This article goes into details about the new technology emerging in the hospitality industry and how it is that hotels are able to stay ahead of the cutting edge trends of today. -
I found this article interesting as it is closely related to the discussion board topic for this week. It touches on the point that guests expect the same level of convenience that they can experience at home when they are travelling. Voice recognition devises are on the rise and this new technology is affordable enough to be a regular house-hold item. It's difficult for hotels to have a competitive edge while trying to stay one step ahead of the game. Maintaining excellent customer experiences while avoiding unnecessary touch points for the guests is the goal for many businesses. The article mentions that Hilton as a technology "test" property, where all new technology is transparently tested on staff and guests and valuable feedback in derived. I think this is an excellent idea that more hotel brands should incorporate.
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Cloud hotel software Vs. Installed hotel software - SabeeApp Blog - 0 views
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But a hotel management system can be effective only if it provides a wide scale of features. This ensures versatile services that can fit the wider range of customers.
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they are often not affordable for small and mid-size properties with limited budgets.
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e very common stereotype is that after the change to cloud-based software all data will be easily accessible by “bad people”. In other words, data won’t be secure. But hoteliers should not forget that such systems are working with well-secured servers and have necessary certificates to protect sensitive data.
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For big hotels and hotel chains installed software might work perfectly as the business is pretty much going inside the hotel. But for smaller accommodation businesses mobility is value #1. Small hotel owners are managing everything by themselves. Therefore they need to have access to the system from any part of the world. During their holidays they must see if new reservation arrived or if they need to adjust the price. Apartment rentals most of the times don’t even have reception and has to follow up their reservations while being anywhere else. For such people and for such businesses cloud hotel software solutions are the key component for success. They can have professional technology that big hotel chains are using, just for more affordable price and better flexibility.
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This is an article that compares the new form of cloud property management systems versus the original installed in the property PMS. It compares the features missing from both ends such as the fact the installed PMS can not get free upgrades but it does not require IT expertise. The article makes a great point in stating that both systems can be great for a small business, where as most people assume only an installed PMS works for a small business because it is the more affordable option but because of the fact that one person is usually running the small business they can benefit from having access to the PMS from anywhere which is only capable from a cloud PMS. It is also important to remember that when moving to a new system it can not be assumed to be exactly like the previous system.
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POS (Point of Sale) Restaurant Management Systems Market to Generate a Revenue of US$30... - 1 views
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Competition in the global POS restaurant management systems market is likely to increase in the coming years due to the increasing number of players entering the market, observes Transparency Market Research
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According to the Transparency Market Research, the global POS (point of sale) restaurant management systems market is expected to generate a revenue of US$30.0 bn by the end of the forecast period in 2026.
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Inaccessibility of single seamless integrated software is acting as the major deterrent limiting the growth in the global POS restaurant management systems market.
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Increasing demand and the growing popularity of wireless technology is the key factor driving the demand for mobile POS terminal across the globe.
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Competition in the global POS restaurant management systems market is likely to increase in the coming years due to the increasing number of players entering the market, observes Transparency Market Research
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The biggest evolutions that I see in POS is venmo, apple cash, and the cash app. These applications will make it easier for customers to pay and make the exchange of money more efficient.
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These players are also offering innovative solutions such as staff scheduling, inventory management tools, and payroll that could further fuel the competition in the market
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The new players in POS systems are moving more towards a platform where managers can manage an entire property
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Based on type, the demand for mobile POS terminals is expected to lead the market over the projected period and might generate high revenue as compared to other types of sources.
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Like with all technology, we want it to be smarter, faster, and smaller. This is why cloud based solutions are becoming more and more prevalent
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POS Restaurant Management systems market are expected to generate a $30 bn revenue by 2026. The cause of the demand for mobile POS systems is driven by the increasing demand and the rapidly growing popularity of wireless technology. Overall POS systems are essential in registrations of payments, sales operations, and icreases work effiency by reducing time and cost.
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Training Your Hotel Staff On A New PMS Should Take Minutes, Not Days | By Jos Schaap - ... - 1 views
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The hospitality industry has long been known for high staff turnover rates and a high volume of employees fitting a younger demographic.
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Some studies measure the turnover between 31% and 34% as the industry norm. Other studies show employee turnover rates level among non-management hotel employees are up to 50%. This places additional importance on the on-boarding process each hotel has in place, demanding systems and processes that are easy for new staff to learn and master as they embrace their new role.
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The new generation of PMS software is easy to use and created specifically to streamline processes such as front desk demands, rate management, reservation, housekeeping and financials. This helps to increase revenue, reduce costs, increase guest service and increase staff efficiency, all whilst also ensuring that your PMS software can connect to all technology partnerships that your hotel has in place (web booking APIs, channel management software etc.), or hopes to implement in the future.
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This means the emphasis of modern-day software and technology should be usability — hoteliers need a system which enables fast implementation, quick learning curve, great support and comprehensive training materials to support ongoing adoption.
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Ultimately, your employees want to feel supported, and providing them with the right tools will not only enable them to do their best work, but will help to increase internal morale, job satisfaction and productivity as they feel confident and well-equipped in their role.
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This article brings us main issues about PMS. When it comes to the operation efficiency, time is nevertheless valuable. Then on the top of the head, calling for new technology which can operates smoothly would be very important. The author brought out the detailed reasons why we need PMS tools. Firstly, high turnover needs PMS tools that make onboarding easy. Secondly, to support the team with ultimate ease-of-use would not only make hoteliers enable fast implementation, support ongoing adoption, but also allow staff enhance customer services to a large extent. At last, the author conclude few essential factors to choose PMS system: instinctual and easy to learn; speed; quick implementation and setup; mobile and cloud access; easy integrations; reliability without disruptions. -
Great article! Training (and re-training) is such a large investment of labor. It is particular difficult for properties located in destinations that tend to have seasonal staff. Every year at least once a year, we have to go through a time-intensive on boarding process that is a big investment for a smaller property. It also keeps us from making some staffing choices because of the difficulty in getting a replacement shift ready. Thanks for sharing!
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A Robust, Up-to-Date HRIS Can Jumpstart Your Talent Management Implementation - 1 views
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Human Resource Information Systems (HRIS), are essential for driving fundamental HR management and payroll functions
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a robust, up-to-date HR system of record can significantly jumpstart your Talent Management implementation
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A HRIS provides the core system of record that enables entry, validation, maintenance, presentation, and reporting of data required for effective HR management
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name, address, phone number, Social Security number, job code, job title, job grade, direct manager, employment history, and education
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employee records
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The more high-quality information that resides in your HRIS, the faster and easier it will be to add Talent Management capabilities to your HR system or record
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Three fundamental data elements are required to drive automated processes across all Talent Management domains: job codes, job titles, and job grades assigned to each employee
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In the Succession Management area, job titles are needed for nominating successors with the right skills, competencies, and experience to fill a specific position
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HRIS (Human Resource Information Systems) are needed to enable beneficial HR management and payroll functions. This system allows companies to keep track of data pertaining to employees like name, address, phone number, social security number, job title, employment history and education. This article explains how in order for companies to have a strong Talent management system they must first have their HRIS in order. The HRIS should be in order because it can provide the Talent Management Systems with data that can make auto processing easier and faster. Job codes, job titles and job grades are data elements in an HRIS that can help span all Talent Management modules. In result, this can make recruiting, retaining, and rewarding employees a simpler process. -
Not all ADP systems are created equal. While the system is advertised as scalable In my experience the options for smaller operations leaves much to be desired. They have become the most prevalent system and can be a valuable experience for anyone entering the job market.
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4 Hotel Technology Trends That Are Not Going Anywhere - 0 views
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4 Hotel Technology Trends That Are Not Going Anywhere
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The article was publishes in 2016 and highlighted four hotel trends: Cloud and SaaS, mobile PMS, self-service check in, and personalized service. It is interesting to notice how two of the trends (self check-in and personalized service) have become important in the hotel industry. Hotel companies such as Hilton and Marriott now have the capabilities to allow their guests to check in using their mobile device. Furthermore, hotels are now putting much more effort in creating personalized experiences to guests. Which have been possible through the use of technology. It is interesting to think where today's technology will take is years from now.
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technology developments continue
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technology developments continue
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improve its operating efficiencies but can also generate higher revenues.
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Benefits of technology does include procedural/operating benefits and may cut costs leading to higher revenues.
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hard to keep up and understand
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This is very true as a lot of technological introductions and advances to an operation may be overwhelming to some staff
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four hotel technology trends
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The four hotel technology trends are: Cloud and SaaS, Mobile PMS, Self Service Check In, and Personalized Service
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SaaS model
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After acquiring Starwood, Marriott now uses four different PMS systems. Such Cloud and SaaS models may not be beneficial to larger corporations. Smaller hotels that have limited resources (i.e., capital, staffing), may benefit more from this.
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60% of respondents
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enhance guest service and satisfaction
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add service
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technology has made it possible
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The use of technology
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customer loyalty, higher occupancy rates, and an improved bottom line.
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unprecedented and irreversible change
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Why you should consider Self Order Kiosk for your Restaurant - 0 views
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Why you should consider Self Order Kiosks for your Restaurant
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Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
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The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
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However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries. These days businesses are much more aware of the benefits of technology. There is a lot of proven data that the right technology can boost the growth and productivity of a business. Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market.
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The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult. We’re seeing a lot of overcrowding in many spaces. Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
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As time changes so do the generations of adults. This means as baby boomers get older the next generation of people will be the majority of customers. These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers. It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
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Lower Overhead Improve Customer Experience and Retention Improve Efficiency Improve Growth Increase Revenue
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Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own. Happy customers often translate into repeat customers.
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elf Order Kiosks can consistently provide better upselling and suggestive selling. The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
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Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
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Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy. A good kiosk interface can allow the customer to expect an accurate order every time.
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Self Order Kiosks sound great! So then why has adoption been so poor?
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Fragmentation Most of the Self Order Kiosks that are available today are not made for your Point of Sale system. So there isn’t always a kiosk solution available.
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Limited Customization Most Self Order Kiosks can be customized but the customization is often limited. The ability to change the workflow, menu layout, and user experience tend to be limited. These kiosks often have a standardized layout. Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
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Cost Self Order Kiosks definitely come with initial and on-going costs. As with all things you get what you pay for. The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand. The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options. Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
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The high end kiosks built with custom enclosures and hardware are much more expensive. However they can deliver the true branded experience. As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost. High end kiosk software is often custom developed.
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Management Kiosks like all technologies, require management. Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
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Poor Customer Experience Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay. When something goes wrong customers may have to ask for assistance which can take up additional time.
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Employee Sabotage Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt. Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.