Study Shows 40 Percent of Large Businesses to Adopt AI Chatbots or Assistants by 2019 - 2 views

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  #1 itzdchang on 21 May 18

   

  http://lodgingmagazine.com/study-shows-40-percent-of-large-businesses-to-adopt-ai-chatbots-or-assistants-by-2019/
  
  Intelligent assistants and AI chatbots have begun to take over customer service in all forms of businesses. Spiceworks' recently released a survey result and analyses on businesses adopting and using these virtual assistants. According to their results, within the next year roughly 40 percent of businesses with more than 500 employees will adopt at least one intelligent assistant or AI chatbot. Smaller businesses are less expected to adopt these virtual assistants, but roughly a quarter of them still will.
  The most common virtual assistants are Microsoft's Cortana and Apple's Siri. Most prevalent usage is for voice to text dictation, support team collaboration, and employee calendar management. Less than 15 percent of the companies surveyed used AI chatbots and assistants for customer service or IT help.
  Spiceworks also looked at why companies have not implemented these forms of technology. Half of the respondents indicated there was no use in their workplace. Less than a third were too scared of the security and privacy uncertainties. Only a quarter held out due to cost. Shockingly, a majority of the people did not feel that AI chatbots and assistants will put their jobs at risk. Spiceworks' senior technology analyst said AI is rapidly advancing and integrating therefore companies should be preparing to handle this technology soon. Unfortunately, most of the IT professionals surveyed lacked confidence in their organization's abilities to implement and sustain AI technology.

   

  <div class="cArrow"> </div><div class="cContentInner"><a target="_blank" rel="nofollow" href="http://lodgingmagazine.com/study-shows-40-percent-of-large-businesses-to-adopt-ai-chatbots-or-assistants-by-2019/">http://lodgingmagazine.com/study-shows-40-percent-of-large-businesses-to-adopt-ai-chatbots-or-assistants-by-2019/</a> <br /> <br /> Intelligent assistants and AI chatbots have begun to take over customer service in all forms of businesses. Spiceworks' recently released a survey result and analyses on businesses adopting and using these virtual assistants. According to their results, within the next year roughly 40 percent of businesses with more than 500 employees will adopt at least one intelligent assistant or AI chatbot. Smaller businesses are less expected to adopt these virtual assistants, but roughly a quarter of them still will. <br /> The most common virtual assistants are Microsoft's Cortana and Apple's Siri. Most prevalent usage is for voice to text dictation, support team collaboration, and employee calendar management. Less than 15 percent of the companies surveyed used AI chatbots and assistants for customer service or IT help. <br /> Spiceworks also looked at why companies have not implemented these forms of technology. Half of the respondents indicated there was no use in their workplace. Less than a third were too scared of the security and privacy uncertainties. Only a quarter held out due to cost. Shockingly, a majority of the people did not feel that AI chatbots and assistants will put their jobs at risk. Spiceworks' senior technology analyst said AI is rapidly advancing and integrating therefore companies should be preparing to handle this technology soon. Unfortunately, most of the IT professionals surveyed lacked confidence in their organization's abilities to implement and sustain AI technology.</div>

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