Skip to main content

Home/ Hospitality Technology/ Group items tagged predictive

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
Alyssa Westmeyer

Hotel technology trends that are changing how hotels do business - 1 views

www.lodgingmagazine.com/...2

pms cloud

shared by Alyssa Westmeyer on 03 Oct 13 - No Cached
  • Choice created the software in 2003 as an inexpensive solution for franchisees of its economy brands.
  • The PMS had a lot of growing pains at first, but eventually it became more and more cloud enabled and was adopted across the company.
  • “A lot of companies had outsourced their IT and now they’re bringing it back in house because they can do almost everything they need on the cloud or through software as a service.
  • ...4 more annotations...
  • Switching to the cloud from a client server platform pays off with a big drop in both the initial capital outlay and the ongoing operating costs for the property management and other systems.
  • pects of a franchisee’s business, from guest check-ins and housekeeping services to billing and finances. Over time new features have been rolled into the software platform making it more robust and useful for hotel owners—it’s currently distributed in eight countries and available in four languages. And while plenty of cloud-based PMS packages are now available from third-party vendors like Micros, Maestro, and RoomKey, Choice’s internal solution has garnered its fair share of attention. “We had been getting knocks on the door from IT vendors at other hotel companies and individual Choice franchisees that own other brands, saying they were interested in our product,” says Pacious, “So we set up a new division so we could take a look at other opportunities we could develop.” This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles attachment-3
  • his led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system. Pages: 1 2 3 4 2013-06-18 Sean Downey !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1"; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })(); (function() { var li = document.createElement('script'); li.type = 'text/javascript'; li.async = true; li.src = ('https:' == document.location.protocol ? 'https:' : 'http:') + '//platform.stumbleupon.com/1/widgets.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(li, s); })(); inShare0 Related Articles Hotel Market Insight: Cleveland a
  • This led the company to launch SkyTouch last year, a new division that develops and markets cloud-based software solutions to hotels inside and outside the Choice system.
  • Alyssa Westmeyer on 03 Oct 13
     
    Choice Hotels has been a industry leader in the cloud PMS movement. They identified the opportunity to create their own platform 10 years ago when cloud was barely on the radar and have now successfully distributed it to 5,500 of their properties. Unique functionality built into the system is internet redundancy via cellular data plan, company-wide campaign pop-up messages to staff, interface to Pegasus and revenue management through predictive analytics. The platform has been so successful that, in response to inquiries from other companies who wanted to use Choice's proprietary system themselves, they created an additional revenue stream by establishing a separate company that sells and creates custom cloud PMS systems. One advantage pointed out is that managers no longer need to be on property to access and make changes to their PMS. While this is hugely beneficial to the majority of the industry (who already work long hours and visit the property on their day off), there may be some who take advantage of the situation. If this becomes the case, less oversight at the property means that operations has the potential to slip. It doesn't seem that this is a concern for Choice Hotels but it should be considered.
Michaela Gave

Digital Gifting Is Trending in the Hospitality Industry - 0 views

www.hospitalityupgrade.com/...n-the-Hospitality-Industry.asp

gifting trending hospitality industry

shared by Michaela Gave on 29 Aug 13 - No Cached
  • Mercator further projects the 2013 holiday volume of digital gifting will exceed $1 billion
  • Some related consumer m-commerce facts include: 59 percent are interested in using mobile as a form of payment 50 percent of U.S. consumers shop with mobile devices 61 percent are interested in checking balances 59 percent are interested in organizing and tracking gift cards and loyalty via mobile 76 percent want an alternative to carrying everything in their wallets 12 percent of mobile U.S. subscribers who receive a text message (SMS) advertisement  tend to respond quickly; practitioners claim that offers sent via SMS convert 10 times to 20 times higher than either email or direct mail deals.
  • Michaela Gave on 29 Aug 13
     
    Summary: The variety of gifting options has grown from a simple plastic gift card to virtual cards delivered by email, text, debit/credit cards and more. The prediction for 2013 will exceed a billion dollars of digital gifting for the holiday season and continue to grow. Digital gift cards have made giving easy due to the convenience of redemption. Paper coupons have proven to be successful to draw in consumer activity, but the digital revolution in virtual gifting is expected to explode as people are so connected to their mobile devices. Even with the convenience and growing popularity of digital gifting comes barriers and security issues. Such issues include personal banking security and privacy. Some small to midsize businesses may not be able to participate in digital gifting due to cost barriers or lack of technology. Due to electronic process, paper receipts will be obsolete. Computers aren't perfect so how does one resolve dollar discrepancies. One benefit of virtual giving is the bar codes/QR codes. Companies are able to collect and retain additional information of givers and receivers by scanning the bar code/QR Code. Often people are reluctant to provide contact information, but in this case they aren't being asked, they have no choice. This is a benefit to the companies because they can make other promotional offers to engage and possibly retain both parties, thereby increasing sales. There are a variety of methods of virtual gifting and redemption. One example is Giftly. Giftly adds the value of the gift to the recipient's credit or debit card which can be used anywhere. This is super convenient for many people and they are able to choose whatever they wish rather than receive a gift chosen for them. This is certainly the digital age version of sending a check via mail to a loved one. Other corporate examples that have impacted the transition from plastic gift cards to virtual gifting are Burger King, Dunkin Donuts, Applebee's and Starbu
Jia Kim

TSA Begins Security Check Long Before Your Flight -- Security Today - 0 views

security-today.com/...k-long-before-your-flight.aspx

'TSA' 'airport security'

shared by Jia Kim on 31 Oct 13 - No Cached
  • According to TSA, their goal is to streamline security procedures to all passengers who pose no risk, so before you even arrive at the airport, it is likely that TSA is searching through government and private databases trying to locate information about you.
  • allows the government more authority to use traveler data for domestic airport screenings.
  • it is unknown exactly what information TSA is using to make risk assessments
  • ...1 more annotation...
  • identify low-risk travelers so that lighter screening can be done at airport security checkpoints
  • Jia Kim on 31 Oct 13
     
    This article is about how TSA begins to security check. The goal of TSA is to simplify security procedures to all low risk passengers, so it is likely to that TSA searches through database which is provided by government and others even before the passengers arrive at the airport. In order to do thorough security check, there should be more authority of the government. Actually TSA did not undisclose the information that are using to identify the low risk passengers. However, it can be predicted such as follows; Tax identification numbers, car registrations, employment information,past travel itineraries, property records, physical characteristics, law enforcement information and intelligence information.
dstro007

Booking trends: Don't ignore impact of GDSes - 0 views

www.hotelnewsnow.com/...ds-Dont-ignore-impact-of-GDSes

GDS; GLOBAL; DISTRIBUTION; SYSTEMS; TRAVEL; BOOKINGS; HOTEL; AIRLINES; CRUISES; CAR RENTALS;

shared by dstro007 on 13 Sep 15 - No Cached
  • Hotel bookings through travel agents are expected to reach a record high in 2015 and have held their share of the market despite dire predictions for years.
  • TravelClick projects 2015 to be a record year for bookings through global distribution systems
  • TravelClick is projecting 62 million bookings through GDSes in 2015, which is up from 61 million in 2014 and 42 million during the depths of the recession in 2009.
  • ...6 more annotations...
  • Travel agency bookings captured the highest ADR in North America ($189) and internationally (€198).
  • a total of $12 billion in revenue was booked across all channels in the second quarter in the top 50 global markets, encompassing 69 million roomnights
  • GDS bookings covered 16.3% of those bookings.
  • GDS bookings have managed to hold their share of transient bookings through the past two years
  • Mobile booking is not a prediction; it’s reality
  • If you aren’t ready for mobile booking, then you’re already behind the curve
  • dstro007 on 13 Sep 15
     
    Don't sleep on the GDS systems. The are making their mark and proving to be an important asset in the process of making a booking. Whether it is a hotel, car, cruise, or airline reservation, the GDS systems got you covered. Being that nowadays, travel agent would use this system for their non-tech savvy clients, bookings are expected to be at a record high this year. In a report generated by TravelClick, out of the $12 billion dollars generated in the second quarter alone, GDS systems accounted for a little over 16% of that total; the highest percentage came from direct bookings, of course. So at least we can count on the use of these GDSes to help turn a profit within our industry. 
kathy_douglas

Analyst predicts rise of guest-facing restaurant technology | Technology content from N... - 4 views

nrn.com/...e-guest-facing-restaurant-tech

restaurant technology

shared by kathy_douglas on 30 Aug 14 - No Cached
  • A growing number of restaurant chains are turning to guest-facing technology to address such pressures. Casual-dining chains, such as Chili’s and Applebee’s, are rolling out the use of tabletop tablets for ordering and paying in their restaurants this year, for example. And BJ’s Restaurants Inc. revealed this week that guests will soon be able to order and pay using their own smart phones and other devices.
  • O’Cull estimates that a mid-scale casual-dining chain that produces $2.5 million in sales could save 100 to 200 basis points in labor costs, or roughly 1 percent to 2 percent, by offering technology that will allow guests to order and pay.
  • “We estimate that the restaurant could eliminate 30 percent to 40 percent of its total server hours and reduce labor costs by 100-200 basis points,” he wrote. “Obviously, the number of servers employed would fall, but the take-home pay of remaining servers would increase significantly.”
  • kathy_douglas on 30 Aug 14
     
    The advances restaurants are making with technology are astounding. Because of the rise in minimum wage and health care recently, companies are forced to figure out a way to cut labor costs. With the addition of iPads and tablets, restaurants are now able to use technology to help with reducing the amount of labor needed. Some chain restaurants are providing guests with table-side tablets to order and pay for their meal, which will allow servers the opportunity to take on more tables and allow the customer to assist in the serving process. Managers will be able to evaluate their team based on speed and time it takes to turn the tables over, which could allow for either more customers served or allow managers to make the decision to reduce the amount of servers needed at their establishments. As this technology continues to become more available and user friendly, more establishments will be transitioning to computers/tablets instead of having face-to-face service.
  • natalieemmanuel on 31 Aug 14
     
    The use of tablets being used in casual dining chains is a great idea that will not only make things more convenient for the customer but will also drastically cut labor costs for restaurants. From a management perspective these tablets seem to be a great idea. Some may argue that part of the dining experience is being able to interact with ones server. However, how many times have you waited at your table hoping to pay the bill? Now guests are able to pay their bill when they are ready and the tablet even prompts the guest on how much to leave as a tip, which may help eliminate or at least cut down on the number of bad tippers. The only negative may be that since there is less interaction with guests and guests have the ability to pay the bill whenever they are ready to leave, could this increase the number of guests who walk out on the check? Nevertheless, many companies are starting to use this technology.
  • danalbert on 31 Aug 14
     
    The use of tablets can also cut down on error in the ordering process. Even if the wait staff remains, they can easily repeat everything ordered to the customer and there will be no mistakes for poor penmanship. Payment can be done at the table, also cutting down on potential identity theft using skimmers etc., under the bar or at the wait station.
agarc521

Hospitality Technology Articles: Hospitality Marketing Through Global Distribution Systems - 1 views

www.burns-htc.com/...obal-distribution-systems.html

shared by agarc521 on 10 Jul 12 - No Cached
  • In an industry not renowned for the prompt embrace of technology, electronic marketing and product distribution have enjoyed uncharacteristically speedy acceptance by the hotel, car rental, cruise line, and other hospitality companies.
  • GDS marketing automation gained its most recent, and possibly most powerful product presentation advance with the introduction of seamless connectivity
  • Responding to the need for greater flexibility, hotel CRS managers expanded the inventory control capabilities of their systems to allow selling against an allocation of rooms.  Sales controls such as closed-to-arrival, minimum length of stay, and sell-through were also added.  More recently, many systems have been further enhanced to provide central reservation offices with full inventory data, with the central system having the same availability information as the hotel so that the CRO can sell down to the last available room without fear of overbooking.
  • ...4 more annotations...
  • o reduce costs and further increase their bookings, airlines began installing computer terminals in the offices of their most productive travel agencies.  Airline managers understood it would be less expensive to have travel agents book the reservations directly into the airline systems than it would be to hire additional staff at airline reservation centers.  They also knew that travel agents were more likely to book reservations on the airline that supplied the GDS terminals.
  • In its early years, productivity through global distribution systems was low and constituted a very limited portion of each hospitality company's centrally booked reservations.  A consistent upward volume trend has seen that situation change. 
  • In coming years seamless connectivity offers the prospect of delivering the full functionality of supplier systems, from access to frequent traveler files and profile data to multi-media brochures and virtual reality property tours, to every GDS user's terminal.
  • The challenge to suppliers -- hotel companies, car rental firms, cruise lines and the many other travel services -- is to develop and implement marketing automation programs that effectively address this electronic marketing and sales opportunity.
  • Kristine Metka on 10 Jul 12
     
    This pretty much what we have discussed in class along with the history of  the way hospitality companies have grown so much since the 60s. 
  • ...1 more comment...
  • mrive258 on 08 Sep 16
     
    In an industry that is constantly evolving, the GDS remains in a constant in revenue generation, as well as marketing abilities. Seamless connectivity supplies full functionality on virtually all levels in the travel industry.
  • YINGZI LIN on 15 Sep 16
     
    This article describes the development of the GDS, and also introduce its role as a non-air hospitality services marketing channel. The authors introduce the evolution of GDS, and show some points about how hospitality marketing through GDS.
  • agarc521 on 05 Sep 17
     
    This article goes into depth with the development of the primary electronic distribution channel. Surprisingly, as early as the 1960's travelers and travel agents where booking reservations via letter, telex, or telephone. Most of the reservations for airlines, hotels, and car rentals were conducted via telephone. Because of such an increase in demand of the service, airlines installed computer terminals to reduce cost and increase bookings for the airlines. Airlines believed it would be cost efficient to install such system instead of hiring extra staff. The airlines also predicted that travel agents would reserve more with the airlines that supplied the GDS terminal, which in fact turned out to be true. After, the travel agents became heavily comfortable with the system, they noticed that it could also accommodate to bookings for hotels, car rentals, and travel services. The potential of the travel distribution was obvious and many non-air travel companies became major participants within the system.
anonymous

Why mobile key is taking over in hotels | Hotel Management - 0 views

www.hotelmanagement.net/...-mobile-key-taking-over-hotels

technology hospitality hotel software business tech travel mobile solution

shared by anonymous on 16 Jan 19 - No Cached
  • Adoption of mobile locks in the hotel marketplace continues to rise unilaterally across all segments
  • most magstripe locks are nearing the end of their useful life and the recurring maintenance issues that arise are causing hotels to seek replacement options
  • “Mobile applications that allow a guest to directly access a hotel room provide more convenience and result in improved guest satisfaction,” said Michael Cline, Salto Systems' VP of hospitality sales. “In many cases, the guest can skip the check-in line at the hotel’s front desk and go directly to their room.”
  • ...3 more annotations...
  • Overall, hotel companies exploring mobile keys are seeking to drive guest loyalty and direct bookings, plus improve efficiency so staff can spend more time offering premium guest services. “With mobile access gaining traction, we sees opportunities to further enhance the guest experience and make their arrival even more seamless by enabling access to parking garages and elevators
  • The biggest challenge involved in replacing hotels locks is the cost and concern over the "future-proof" features of new locks
  • The future of hotel door electronic lock technology is the ability to improve the guest experience and to make hotel operations more efficient.
  • anonymous on 16 Jan 19
     
    With the success of having mobile locks for our homes and even our cars, it's no wonder hotels are adopting the technology as well. Technology advances quickly, and like any business hotels must do the same, they're constantly refurbishing rooms and implementing new things to better serve their guests and a mobile lock would be no different. Having keys on a guest's phone would improve efficiency for hotel management because they wouldn't need to replace a lost key, and guests would no longer need to wait in a line to check in, just head up to their room as soon as they get there. This allows hotel staff to use that extra time to ensure guests get even better customer service. Mobile keys do possess a few problems in that, unless a guest is loyal to a particular hotel chain or unless they travel a lot, they might be unwilling to download an app just to be able to get into their room. This can be circumvented by designing an app that can do more than just open their room door such as making/changing reservations, making spa appointments, allowing gym/pool access, and being able to call for a bellboy, and getting help from the concierge. While not quite there yet, mobile door locks will let hotels know more about their guests and how to "better manage assets and the workforce with predictive analytics" that could be used to make guests experiences better and more likely to turn them into repeat guests.
avila031

HRIS: Advantages … and Disadvantages - 0 views

hrdailyadvisor.blr.com/...s-advantages-and-disadvantages

shared by avila031 on 25 Nov 18 - No Cached
  • We’re defining it as a software or online platform that assists HR professionals by integrating the management of employee data with the performance of common HR tasks.
  • One-stop shopping. One of the most frequently mentioned advantages of an HRIS is that you enter information only once for many HR-related employee tasks. And, similarly, you need to update only one place when employee information changes. Integration of data. Furthermore, different parts of the system can “talk to each other” allowing more meaningful reporting and analysis capabilities, including internal evaluations and audits and preparation of data for outsiders. Accuracy. Improved accuracy is likely assuming data are entered and manipulated correctly. Self service. This feature can be a great timesaver for HR. Employees may enter the system to change data (for example, change their own addresses) and managers and supervisors may enter the system to enter data (for example, performance reviews) or to retrieve data without bothering HR. Automated reminders. Systems can schedule events, such as performance appraisals and benefit deadlines, automatically notifying and nudging if actions have not been performed. Hosting of company-related documents. The system can host such materials as employee handbooks, procedures, and safety guidelines. The materials are easily updated in one place. Benefits administration. This could include enrollment, notices, changes, and reporting. Recruiting management. This may include applicant tracking, management, and reporting.
  • HRIS users responding to the survey have 100 or more employees; however, 8% of HRIS users among customers surveyed had fewer than 50 employees.
  • ...1 more annotation...
  • Cloud/Software as a Service (SaaS): Customer logs in to a remote website or Web portal to use the service. The customer’s data are also stored remotely. On-site/on-premises: Customer uses software that is installed on a physical hard drive or server on the business premises. Data are also stored on-site. Hybrid: Customers may download software/modules onto their own networks from centralized databases.
  • avila031 on 25 Nov 18
     
    Doing more research on the topic of this week HRIS, I stumbled upon this very helpful article. It goes into detail about Human Resource Information Systems their use, and pros and cons. The article lists eight advantages that come from having one of these systems. It only has to be uploaded once, it integrates reporting and evaluations, it removes human error therefore improving accuracy, time saving because of self service, reminders, paper saving, administrative tools, and recruitment tools such as those we discussed in our class discussion. Where as there are only three disadvantages mentioned; security concerns just as there are with any online system, cost which is predicted to decrease rapidly in the upcoming years, and staffing because systems like these often require IT team. These three disadvantages are synonymous with that of the disadvantages we have seen on all of the softwares or systems we've learned about this semester. There will always be a concern with security when a business has data online and when a company reaches a certain size it will be inevitable to have an IT team so I believe that these few disadvantages do not outweigh the benefits of HRIS. The statistics provided by the article are very helpful in noting that these systems are most effective for businesses with approximately 100 employees but can be used with those with as few as 50.
clatt001

Hospitality technology trend predictions for 2018 - 1 views

www.hospitalitynet.org/...4086259.html

Hospitality hotel software technology business tech travel cloud computing trends

shared by clatt001 on 06 Feb 18 - No Cached
  • clatt001 on 06 Feb 18
     
    This article is very straight forward. Similar to a few that I have posted in the past but I liked that it touched on a couple topics that we have discussed during this class thus far, especially that of Cloud Based Technology. The article mentions that cloud based technology is becoming the new normal this year. There was a lot of fear and skepticism about it previously but the demand for remote access is winning the battle of Cloud Computing. It's making it much more desirable and attractive. Another interesting find in this article was the prediction for 2020 where Priceline/Expedia will own 94% of the online hotel bookings.
kteme001

I.T and E Commerce of Hospitality Industry - The WritePass Journal : The WritePass Journal - 0 views

writepass.com/...mmerce-of-hospitality-industry

E commerce IT Marriott Travelbot technology software

shared by kteme001 on 28 Jan 18 - No Cached
  • There is a great demand for information from customers and hospitality service provider so hotel industry stared adopting computer based IT facilities to enhance its operational efficiency, control and reduce costs, and improve service quality
  • A new Internet-based procurement system which is considered flexible and user friendly has been implemented by IHG group. 
  • Problems with Micros 1)       When the systems crashes down then the checks has to be manually posted which is like duplication of work and time, there are even discrepancies sometimes and in that the company loses the revenue. 2)      If there is a crash, it needs to be done by the help of a main server computer. But if the problem prevails there is a need to contact the vendor for his service. 3)      The micros system sometimes get frozen which affect the overall performance of the server and the team.
  • ...9 more annotations...
  • One of the key elements of this research involves the “user friendliness” of the system.
  • Technologies used at Marriott Hotel Company website Point Of Sale-Micros Property Management System-Opera Central Reservation System-Marsha SAP for accounting and Payroll Fire Panel Door locks CCTV Blue Cube -Time Clock (Employee attendance) Cetral Reservation System
  • Professionals want the latest technology at their fingertips, from fax machines to Internet services
  • The new system has enabled the IHG group for excellent quality control.  In this respect, IHG claims that they are able to obtain high quality products at low costs via the Internet.
  • Marriott’s early commitment to high-performance processing, scalable storage and business continuity made the transition to an integrated reservations/Web solution error-free.
  • Now is the time for hospitality companies to take advantage of the opportunities available in creating a new value added customized online travel shopping experience for customers.
  • This travel bot will create a custom experience that suits the particular customer needs offering a range of services including hotel rooms, restaurant tables, airline seats, and rental cars.
  • However, there is still much room for improvement in speed, reliability, and adaptation to new technologies
  • If data is managed properly, the technology can assist hoteliers and restaurateurs in projecting the lifetime value of guests, creating increased loyalty, resulting in an increase in market share. 
  • kteme001 on 28 Jan 18
     
    This article helps us to better understand the information systems being utilized, why they are important and what difficulties they bring about. In the Hospitality Industry, customer service is put at the top of the list of must haves. With customer service comes knowing information about your customer and without Information Technology services put in place, these expectations will never be met. Having a computer based IT is crucial because it allows the employees to work more proficiently which in turn creates a better experience for the guest. Multiple hospitality leaders have been applying fully Internet based technological systems within their organizations. IHG group has implemented an easy to use system so it is simple for every position within the hotel. For a company like IHG with over 500 hotels, it was imperative they eliminated the manual system to provide better quality control. Because of this system they can get better quality products at lower costs. Although this new system is much more user friendly, the overall cost involved is still not confirmed but this system is still predicted to have positive impacts long term. For example at Marriott Hotels, they use a company website, POS Micros, Property Management System and Central reservation system just to name a few. On top of stellar service and quick/ easy information submissions, guests are looking to have the best technology at their disposal to use. Things like computers with full internet access, printers and fax machines to make sure they can still be functional while displaced. An advanced system called MARSHA is being used as a reservation system and stores the rewards system information for Marriot guests. Micros-Opera is a popular property based system provider and has become common within the hotel industry. Vendors usually use this since it gives them the ability to connect to other vendor's applications. MICROS 9700 HMS is the most popularly used point of sale system. There are some
smones

Customizable Fast-Casual Chain Vita Mojo Is All About the Software | The Spoon - 3 views

thespoon.tech/mojo-is-all-about-the-software

shared by smones on 10 May 18 - No Cached
  • £5-£7 ($6.50-$9.50 USD) for a basic lunch — the norm for most fast-casual spots in London. According to Gloerfelt, diners usually get their meal three to five minutes after placing their order.
    • smones
      smones on 10 May 18
       
      The amount in savings they have in labor must enable them to still keep their prices on average with most fact casual spots in London while also being able to offer more customizable options and higher quality ingredients.
  • That timing might be normal at the average lunch buffet — unless you’re really indecisive — but is pretty speedy for a bespoke, high-quality meal.
  • Vita Mojo allows diners to create a fully customized meal via an in-store iPad at any of their three London locations, or using the restaurant’s app.
  • ...2 more annotations...
  • Customers choose their desired base or protein, sides, toppings, and sauces, which are combined into a final plate that’s priced accordingly. So instead of being locked into a prescribed combo, diners can choose their own adventure. Each of Vita Mojo’s dish options also has a fully transparent breakdown of calories, macro levels, and allergens, so you know exactly what nutritional elements are going into your lunch. As of now there are 9 billion possible combinations.
    • smones
      smones on 10 May 18
       
      The ability to customize your own meal accompanied with nutritional information seems very appealing from a consumer's point of view. Our generation has become more interested in expressing themselves uniquely and creatively, while also being more health conscious.
  • The SaaS product lets food establishments track PoS data at a granular level. Since all meals created with the Vita Mojo system are modular, businesses can get a better sense of exactly which foods — not just which meals — are most popular. They can also predict future sales, reduce food waste, and see what ingredients are trending (cough, kale) in order to better inform recipe creation.
    • smones
      smones on 10 May 18
       
      Being a restaurant manager myself, I can see how this technology would be extremely beneficial in menu planning and managing cost of goods, as well as continuously being able to adapt and stay on top of new dining trends. So much of what makes restaurants successful is the ability to evolve and adapt with consumer needs and expectations.
  • smones on 10 May 18
     
    This article is about the fast casual restaurant chain Vita Mojo and how they have incorporated software that has enabled them to provide a fully customizable meal service to their guests. With over 9 billion possible meal combinations, Vita Mojo uses iPads at their three locations to help customers create a fully customizable meal. The average lunch costs between $6.50 and $9.50 which is on average with most fast casual restaurants in London. Customer's are also able to create their meals based on the nutritional information of each ingredient and offering, and the average meal takes about 3 to 5 minutes to create. This software also enables Vita Mojo to track POS data and aids them with predicting future sales, reducing food waste, and staying on top of trends. Being a restaurant manager myself, I found this incorporation of softwares into the restaurant industry very fascinating. I can see how the POS tracking software would be extremely beneficial in menu planning and managing cost of goods, as well as continuously being able to adapt and stay on top of new dining trends. So much of what makes restaurants successful is the ability to evolve and adapt with consumer needs and expectations. Also, the ability to customize your own meal accompanied with nutritional information seems very appealing from a consumer's point of view. Our generation has become more interested in expressing themselves uniquely and creatively, while also being more health conscious, and Vita Mojo has found away to appeal to both senses. The incorporation of iPad ordering and the minimizing of labor costs has also enabled Vita Mojo to price itself competitively, while offering higher quality ingredients, while also providing their goods in a timely fashion.
dskomorowsky

POS of the Future Predictions & Insights | Hospitality Technology - 0 views

hospitalitytech.com/os-future-predictions-insights

shared by dskomorowsky on 19 Sep 19 - No Cached
  • The point of service is becoming untethered from the point of sale. The next-generation point of sale is being shaped by the call for the POS to be all things for all people.
  • This year’s results indicate that restaurants are preparing to take an active role in the evolution of the POS. More than half are testing and researching new POS solutions for 2019 and beyond, and 46% plan to add functionalities to current software in 2019
  • the top three business drivers that will be prompting POS enhancements, two — adding mobile POS and enabling new payment options — speak to a bigger issue: providing customers with frictionless ways to pay, wherever and however they want.
  • ...12 more annotations...
  • More than half (61%) of operators say that being able to use data to understand guest preferences and behavior is the top driver influencing a POS upgrade.
  • “Advanced payment types and allowing more payment types to be accepted at the POS will drive the POS of the Future. Pay-at-the-table, as well as mobility in general, are becoming very prevalent as businesses realize that mobility is a key factor in meeting guests where they want to be interacted with.
  • POS consolidation will continue to impact technology as POS options become more directly tied to payment processing. As the barrier to technology development continues to decrease
  • “The future POS will be shaped by the proliferation of consumer preferences to order ahead and online and their desire to drive the transaction in-store as well as merchant preferences to manage orders and payments in real-time, whether they are in-store or off-site.”  — Clover
  • “New forms of payment that eliminate interchange are going to make it difficult for companies to subsidize POS hardware and software with the payment processing revenue.
  • — Ingenico
  • The rise of off-premises ordering and digital enablement will mean an increased focus on advanced kitchen production, the enablement of consolidated and centralized menus and order entry across consumer and employee entry points, and automation of delivery orders and services through branded applications and third-party aggregators.
  • “As restaurants expand their adoption of software and analytic tools, security will be at the forefront of POS discussions. Data vulnerability is directly related to the number of access points in a hardware or software solution. The risk associated with having access to a wide range of value-add software applications is the increase in access points for potential data compromise.” — TableSafe
  • “We’ll see an increase in omni-channel ordering including via mobile and kiosk, plus more voice assistant-enabled ordering using the Amazon Echo (Alexa) or Google Home APIs.What’s more, because it’s Artificial Intelligence (AI)-driven, the voice assistant ordering system will ‘learn’ and continually improve based on actual orders and spoken language.” — Xenial
  • With ever-changing customer demographics and demands, like the increase in integrated online ordering and food delivery, your POS software needs to adapt to your customer base and continue to adjust to reflect business efficiencies.
  • As an example, the movement to cloud POS highlights the limitations and decreasing utility of client server architecture. Also, closed systems are falling out of favor.
  • As a result, POS suppliers need to think about how this plays out through the system and in to kitchen operations.  Also, in an online ordering and delivery environment, store location may not be as relevant as store capacity and balancing work between sites.
  • dskomorowsky on 19 Sep 19
     
    This article is the resultant of a survey by Hospitality Technology as a deep dive into the minds of Restaurant Technology experts and executives. The results of the survey, commented by various executives from POS provision companies details their thoughts on the needs and direction of POS systems in the industry. The article, though lengthy, outlines current additions to existing POS systems and upgrades they are or will be implementing as a contrast to the opinions of the Technology executives. Out of this, several distinct trends emerge. POS will no longer be just cash register alternatives. They as a class of products are evolving quickly, integrating data, inventory management, third party integration (both service and distribution side) as well as an emphasis on Cloud-Based and managed implementations. All seem to concur that the future of the POS is not merely operational and operator functionality but also payment systems integrations that will make payment by the consumer friction-less and more diversified. On-line ordering is a distinct focus for all POS providers as online ordering grows exponentially for the foreseeable future. This includes critical items for brand based application ordering as well as third party aggregators. This includes the integration of omni-channel ordering including mobile, amazon-echo, Google-Echo and other AI/Voice based systems and the implications of their increasing usage. Data Security will be at the forefront of POS implementations with Restaurants having to increase their focus on vulnerabilities in their current systems and look to Cloud based systems to offer greater safeguards against hacks and data compromise. Finally, there seems a general agreement that a POS needs to be ready for the future, that is is extensible, up-gradable, and flexible to meet the rapid changes in technology in as bio metrics, payment methods (ie Bitcoin), new devices and services come to market. .
dominiquecolas

What will be the fourth digital revolution of the hotel world? - The Blog of Experience... - 0 views

blog.experience-hotel.com/digital-revolution-hotel-world

shared by dominiquecolas on 30 Sep 19 - No Cached
  • The first step for hotels: Property Management System
  • The impact of this first step went beyond hotel management. It was the basis on which all the rest was to be built. For the first time in history, scheduling, rooms, and availabilities could be accessed and managed digitally
  • With demand increasing, many companies decided to surf that wave and began offering lists of hotels accepting online reservations. The first attempts bore little success, but soon the business found its footing and became the norm, giving rise to a surge of Online Travel Agencies.
  • ...6 more annotations...
  • a new way to choose a hotel is blossoming: online comments.
  • The concept of E-reputation is born. And powerful tools come onto the market to increase the amount of feedback received and track everything that’s being said on the Web.
  • In 2015, interest in “customer experience” doubles among internet users. Then this interest doubles once again in 2017, and continues to rise in 2018
  • Client experience is how your clients perceive the way they have been treated by your company. These perceptions affect their behaviors and create memories and feelings that impact their attachment to your brand.
  • Customer Relationship Management tool digitalizes every aspect of your client relation management, from the day of the booking until their loyalty is obtained.
  • All of these changes follow a logical timeline: the digitalization of hotel management, the opening up the business via the web, client focus on quality of service, and finally the emphasis on client experienc
  • dominiquecolas on 30 Sep 19
     
    This article highlights the major shifts in the way hotels conducted business as a result of a technological advance. The first was the rise of Property Management Systems, followed after by the use of Web and OTAs. More recently, hotels have also had to pay attention to their "E-Reputation", and a result, the article predicts that customer relationship management tools will be used to enhance the client experience.
kaseyfl9568

Global travel distribution: GDS system's role, growth, future outlook - 0 views

smartym.pro/...role-growth-and-future-outlook

distribution growth future

shared by kaseyfl9568 on 16 Sep 19 - No Cached
  • Global distribution systems have significantly changed the way people traveled and the work of travel companies as well. With GDSs, independent travel agents, travel companies, and online agents have a remote access to airline reservation databases, can place remote bookings (thus automating the booking process), and meet their customer needs by looking the database for the best available offers. Also, GDS systems provide such travel-based technology services as airline information technology products and revenue management tools for hotels, airlines, and car rental agents.
    • ngerv001
      ngerv001 on 16 Sep 19
       
      Global Distribution Systems have greatly impacted the hospitality industry with pricing information widely available to multiple outlets. GDS ability to share and distribute pricing to OTA's either for hotels or airlines, car rental agents and other outlets. With guests looking for a edge in cheap purchases, GDS is able to provide pricing that is readily available. Technology is constantly evolving to help the consumer and there is no doubt that GDS will continued to be featured/
  • predictions
  • and GDS systems: the future prospects
  • ...7 more annotations...
  • Travel distribution
  • Now the number of online travel sites providing price comparisons is quickly growing.
  • and predictions
  • pushing customers to book their services directly via their websites without any intermediaries,
  • The technology may change and become more customized to client specific needs and preferences such as leisure travel
  • Blockchain innovative technology is another growth perspective for travel distribution landscape
  • Blockchain provides high-security level: it consists of multiple transaction blocks, built according to certain rules and linked and secured using cryptography
  • kaseyfl9568 on 23 Jan 20
     
    Everything in life and business today is about how you can make big bigger, fast faster and everything more personalized. This article is giving suggestion about how GDS may evolve in the future to make it more personalized to the buying customer as well as making it more GDS more secure. GDS are starting to price compare with competing sites and businesses are offering incentive of not having service fees if you book directly through them. Where is this leading the GDS systems? Perhaps into the Blockchian technology, where a customer can purchase a token and essentially cash it in when they exchange it for the service being done. This is allowing for more secure transactions of moneys. GDS will never go out of business, but there is always a way someone is looking to make it better, Blockchains may be something of the future trend.
dlcrawford

The Impact of Technology on Hotel Sales and Marketing | By Court Williams & Rachel H Le... - 0 views

www.hospitalitynet.org/...4094030.html

hotel marketing technology hospitality travel

shared by dlcrawford on 13 Feb 20 - No Cached
  • Sales and marketing is also exceptionally challenging because of the potential dilution of established brands, the complexity of building overall brand loyalty, and the risk of management forfeiting their focus on less "cool" brands in the stable in favor of the latest shiny thing.
  • In their efforts to achieve visibility, hotels compete to incorporate inviting, "Instagrammable" backdrops into their design. Research from Travolution shows 40% of millennial travelers chose a destination based on how Instagrammable it was, bypassing the cost and availability of alcohol (24%) and the opportunities to explore local cuisine (9.4%).
  • Good reviews strengthen the brand's reputation, regular postings (either by marketers or guests) generate SEO content, and instant chat mechanisms support the decision-making and booking processes.
  • ...8 more annotations...
  • If the industry can't keep up with the opportunities presented by technology, it risks (like Survivor) being outplayed and outlasted.
  • the ability to gather first-party data from those systems, map it against second and third-party business intelligence, and generate results that can bring every property exponentially closer to fulfilling the needs of its target audience
  • Content management systems provide them with the ability to hyper-personalize their marketing communications
  • many vacancies now carry new qualification requirements for candidates to be knowledgeable in social media and content marketing.
  • Near-field communication(NFC) technology works with smart devices to provide customized, location-based suggestions for activities and excursions
  • Voice-activated assistants do more than turn on lights, TV and air-conditioning. They wear a marketing hat, too, by enabling the easy use of peripheral services such as in-room dining, restaurant reservations, and bookings for spa sessions
  • The ability to track guests and their preferences translates into predictive analytics, which make it possible to be proactive rather than reactive
  • video ads are significantly more popular than their text counterparts, with 80% of all web traffic expected to be directed to video content by the end of 2019.
  • dlcrawford on 13 Feb 20
     
    This is an awesome article describing the growth of technology in marketing strategies. It lists some of the many ways that eMarketing is evolving, and how these changes are affecting the hospitality industry.
  • anonymous on 15 Feb 20
     
    Wow that was a good article! Thank you for sharing!
edagt001

Ghost Kitchens, AI And POS Systems: Restaurant Tech Providers Predict Top 2020 Trends - 2 views

www.google.com/...amp

shared by edagt001 on 24 Feb 20 - No Cached
  • edagt001 on 24 Feb 20
     
    The article is about how recent trends will shape POS systems in 2020.
  • msbode on 28 Feb 20
     
    This was a really good article. Great read!
allisonweets

Tablets replacing paper menus in restaurants - a long-term trend or too problematic? | ... - 0 views

www.phocuswire.com/-term-trend-or-too-problematic

hospitality technology menu restaurants POS business

shared by allisonweets on 02 Feb 20 - No Cached
  • This trend is in market from mid-2011 onwards (use-case discussions started as soon as the first iPad was released in 2010) and its gaining momentum now.
  • Customers will be able to browse the food menu and place their order which eventually gets posted in the kitchen display console. That’s the core functionality.
  • Customize:
  • ...13 more annotations...
  • Visualize:
  • Engage (and Earn):
  • Ability for restaurants to do focused campaigns and cross-selling to customer by knowing the customer buying pattern, interests, wishlist.
  • Ability for restaurant owners to do predictive analysis on the number of guests to expect and what food items (also quantity) they are likely to order.
  • Credit card security.
  • High capex.
  • Breakage.
  • Extensive use of technology everywhere.
  • Risk of replacing human with techno-machine.
  • Theft of the tablet.
  • The transactions and customer data (from tablet) should be integrated to the existing restaurant systems like POS, CRM, Analytics software etc which attracts additional cost and time.
  • tablet-based menus are a good change in the restaurant industry. But, replacing the entire waiter crew with only tablets is going to haunt the restaurant. We predict that a mix of both is going to work in the restaurant industry.
  • Restaurants need to take a calculated (risky) call to adopt this trend by considering the ROI and all merits and demerits the technology attracts.
  • allisonweets on 02 Feb 20
     
    For several years, tablets/eMenus have been rising in popularity within dining establishments as a way to increase efficiency and revenue for the establishment. Customers are able to view the menu in it's entirety along with pictures of each item, allowing the customer to view exactly what they are ordering. This could potentially decrease the amount of orders sent back to the kitchen and decrease food waste, thus minimizing loss of revenue. Although this developing technology has many advantages, there are a few disadvantages that management must consider before implementing these systems. Credit card security, risk of replacing wait staff/jobs, and potential theft of the system being a few.
marvahb

British Airways Adds a Fee That Could Weaken Airline-Ticket Middlemen - Skift - 0 views

skift.com/...eaken-airline-ticket-middlemen

middleman fee GDS arlines

shared by marvahb on 28 May 17 - No Cached
  • On Friday, International Consolidated Airlines Group (IAG), parent company of British Airways and Iberia, said that it will add a fee of £8 (about $10.63) per leg of a trip on tickets that are booked through the three largest middlemen for distributing tickets to travel agencies: Amadeus, Sabre, and Travelport.
  • marvahb on 28 May 17
     
    In their attempt to cease the use of "middlemen", British Airways and Iberia will attempt something so bold that not many other airlines have done. The airline plans to add surcharges to the tickets consumers purchase through GDS's in hopes that they will book directly through them. Although many predict that they will fail, they originally got the idea from the airline Lufthansa, which implemented this approach back in the summer of 2015 and have not seen a loss in revenue since. Sabre did try to sue the airline for this however the case remains in limbo.
rderonville

Restaurant Accounting Software | Small Business Guide | Xero - 0 views

www.xero.com/...restaurant-accounting-software

restaurant accounting software small business guide business technology customer experience

shared by rderonville on 17 Jun 17 - No Cached
  • One of the major reasons why restaurants go out of business is badly-managed accounts.
  • So it's wise to think about restaurant accounting software before you open your restaurant.
  • Get a POS system that ties in with your accounting software
  • ...2 more annotations...
  • A good POS (Point of Sale) system will handle these payments for you, and connect to your accounting software.
  • Not just surviving but thriving in the restaurant industry is tough – and like any other business, it all comes down to the numbers. Having the right restaurant accounting software means you’ll understand how those numbers affect the bottom line.
  • rderonville on 17 Jun 17
     
    This article gives small businesses insight about the importance of having an efficient accounting software. Many restaurants may do poorly not because of bad food but because of bad account management. Constant transactions may be overwhelming so having a system in place can help alleviate issues that can transpire. This article persuades future restaurant owners to invest in an online accounting software that can be used anywhere and anytime on smart devices or laptops. It also stresses that it must be accurate with information, easy to use, smart (as in to see the business operating in real time, and flexible. It also stresses the importance of having a POS system that works well with the accounting systems. The article states that "it helps update cash flow and predictions daily". There will be records of everything that is bought, returned, wasted, and etc. I believe this is important because it can make or break a restaurant or rather any business. Whether it is for revenue or payroll, accounting systems help with identifying inconsistencies and helps management in determining if the business is healthy, numbers wise. There can not be good management if there is not good measurement. With accounting, everything that goes in and out of the restaurant is accounted for. This in turn helps a business make adjustments to effectively grow and manage a business.
anonymous

TravelBank brings in $25 million Series B with focus on automatic rewards product - Tnooz - 0 views

www.tnooz.com/...s-on-automatic-rewards-product

shared by anonymous on 02 Sep 17 - No Cached
  • anonymous on 02 Sep 17
     
    I found this to be a very interesting article. For those of you who don't know TravelBank, this is an app which launched 2016 targeting business travelers. The app helps the user keep track of their travel expenses and file an expense report. Further, it also helps the user predict travel expenses, which amongst other would include transportation, lodging, dinning, and airfare. The article quoted the Global Business Travel Association, stating that last year, companies spend $1.3 trillion globally for business travel. TravelBank announced that they will add a new feature to their app, the so called 'AutoRewards' feature. Here users are able to book flights through a unique interface which they call 'rewards points value'. With this new feature, one is able to collect reward points, but TravelBank has a different twist to it. In their case, the more financially responsible the user travels, the more reward points one will receive. With this approach, they want/hope to help employees make more (financially) responsible bookings.
« First ‹ Previous 61 - 80 of 257 Next › Last »
Showing 20▼ items per page