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Michaela Gave

Digital Gifting Is Trending in the Hospitality Industry - 0 views

  • Mercator further projects the 2013 holiday volume of digital gifting will exceed $1 billion
  • Some related consumer m-commerce facts include: 59 percent are interested in using mobile as a form of payment 50 percent of U.S. consumers shop with mobile devices 61 percent are interested in checking balances 59 percent are interested in organizing and tracking gift cards and loyalty via mobile 76 percent want an alternative to carrying everything in their wallets 12 percent of mobile U.S. subscribers who receive a text message (SMS) advertisement  tend to respond quickly; practitioners claim that offers sent via SMS convert 10 times to 20 times higher than either email or direct mail deals.
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    Summary: The variety of gifting options has grown from a simple plastic gift card to virtual cards delivered by email, text, debit/credit cards and more. The prediction for 2013 will exceed a billion dollars of digital gifting for the holiday season and continue to grow. Digital gift cards have made giving easy due to the convenience of redemption. Paper coupons have proven to be successful to draw in consumer activity, but the digital revolution in virtual gifting is expected to explode as people are so connected to their mobile devices. Even with the convenience and growing popularity of digital gifting comes barriers and security issues. Such issues include personal banking security and privacy. Some small to midsize businesses may not be able to participate in digital gifting due to cost barriers or lack of technology. Due to electronic process, paper receipts will be obsolete. Computers aren't perfect so how does one resolve dollar discrepancies. One benefit of virtual giving is the bar codes/QR codes. Companies are able to collect and retain additional information of givers and receivers by scanning the bar code/QR Code. Often people are reluctant to provide contact information, but in this case they aren't being asked, they have no choice. This is a benefit to the companies because they can make other promotional offers to engage and possibly retain both parties, thereby increasing sales. There are a variety of methods of virtual gifting and redemption. One example is Giftly. Giftly adds the value of the gift to the recipient's credit or debit card which can be used anywhere. This is super convenient for many people and they are able to choose whatever they wish rather than receive a gift chosen for them. This is certainly the digital age version of sending a check via mail to a loved one. Other corporate examples that have impacted the transition from plastic gift cards to virtual gifting are Burger King, Dunkin Donuts, Applebee's and Starbu
Carolina Villa

Future Of Ecommerce Article - Internet & E Commerce Ecommerce Articles - 1 views

  • Future of ecommerce
  • Ecommerce commonly known as (electronic marketing) e-commerce or Ecommerce, consists of the buying and selling of products or services over electronic systems such as the Internet and other computer networks.
  • TechnologyTechnology is the most important factor in Ecommerce rapid growth
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  • Ecommerce was totally dependent on computer technology just a decade ago, but not now. Mobile phones and handheld PCs can access internet just like PCs do.
  • EasinessAnother major factor is easiness.
  • Competition between Ecommerce (online sellers) is so great that you could order anything with same day delivery option.
  • Price FactorPrice is another factor you can compare prices with rest of the world
  • Safety / GuaranteeAlmost every online seller provides safe product delivery guarantee.
  • Online Gift ShopsOnline gift shops are one of the best domains of Ecommerce.
  • You can book gifts like flowers, cakes, perfumes, stuffed toys, mobile phones etc and send it to your loved ones in anywhere in the world.
  • With time Ecommerce graph will keep inclining as it exploits the nature of human psychology like comfort ness, easiness and tension free shopping.
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    E-commerce is based on the process of buying and selling products or services on the internet or other computer networks. Ecommerce rapid growth in these last years can be accounted to very important key factors, such as: Technology, thanks to this important factor now computers are not the only way for ecommerce, you can also use mobil phones and handheld PCs to make any transaction. Easiness, is another important factor, thanks to it you can order anything with the same day delivery option. Price factor, with ths option you can compare prices with the rest of the world so you can decide which is more convenient for you. Safety/Guarantee, online sellers provide safe product delivery guarantee. Online Gift Shops, you can book gifts like flowers, cakes, perfumes, stuffed toys, etc. and send it to your loved ones anywhere in the world. Thanks to their focus on comfort ness, easiness and tension free shopping ecommerce will keep going further and improving their sales.
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    Yea, I agree with you. Ecommerce proved its significant based on the fact where time is important. In the commercial markets, time plays an extremely important role to both the business and consumers. From the business perspective, with less time spent during each transaction, more transaction can be achieved on the same day. As for the consumer, they will save up more time during their transaction.
kbroo026

How your POS system will help your restaurant survive omicron - 0 views

  • a way to stave off people quitting, reduce stress, AND increase pay for employees — while improving the dining experience for customers
  • One answer lies in the POS system. A smarter, more responsive, up-to-date POS system that can not only bring additional revenues to your establishment but also keep your employees happy — whether they take orders over the phone or provide table service. Let’s take a look.
  • the tipping situation at QSR/fast-casual restaurants is all over the map.
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  • some restaurants in this category still do not accept tips. Tipping at restaurants in this category is now the norm and a must.
  • Automated buttons with tip suggestions are the way to go, and can increase tip amounts by upwards of 50%.
  • Adjust tip errors as they occur.
  • newer options such as online ordering require more work on the part of the customer but they allow you to run your restaurant more efficiently even if short-staffed and put less stress on your employees. Less stressed employees mean happier employees and ideally less turnover.
  • Offer cash discounting.
  • By not having to pay processing fees, a business owner can instead reinvest the funds back into the business and its employees.
  • Make sure your POS is responsive and has backup options.
  • Aside from the obvious marketing and branding benefits, when people carry a balance on a gift card, they are aware of it and they know that they need to spend it. Customers might be using a gift card because they received it as a gift (obviously), but loyal customers might just buy gift cards for convenience and keep adding a balance to it for themselves.
  • your POS system is the key to better paid, less frustrated employees who are happier—and stick around.
  • While higher tips and less stress about the restaurant’s processes and IT might not be the only factors that keep a worker from quitting, every little bit helps.
  • Don't be afraid to ask more of your processor, and if they aren’t willing to work with you to improve your operations,
  • then it’s time to re-evaluate your relationship with them.
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    This article from the CEO of PayBright discusses the many ways that restaurants can make their POS better at serving its employees. Options such as pre-calculated tip suggestions, flexible ordering options, cash discounts, and gift card management are all ways that more (tip) money can flow into servers' pockets. An intelligently managed POS can lead to happier (and retained) employees and a more efficient operation.
Xueling Wang

Hana Abaza: 5 Must Have Tech Tools For Wedding Planning - 0 views

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    Recently, more and more technologies are designed for wedding planning. For example, 1. Pin Your Plans: Sites like Pinterest and Lover.ly are great ways to find, collect and scrapbook all of wedding likes and ideas. 2.Wedding Photo App: Apps like Snapable let you create an online album and allow guests to instantly upload the photos they take through a mobile app.  3. Online Gift Registries: Try an online wedding registry that allows you to add anything from anywhere, or register for cash, and provides guests with a fun way to collaborate on big-ticket gifts. 4. Wedding Websites: Wordpress has made it easier with customized themes just for your wedding. Set up a free account, choose your favorite wedding theme and customize the images and wedding details, and colors to suit your big day.
amcnair1992

Get your share of Christmas sales with your own gift card system - 0 views

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    "ROLLER, an Australian-based hospitality and leisure software company, has introduced a new solution that will allow every business to manage their own, fully branded digital gift card system" This new system will allow smaller restaurants and retail stores to get a cut of that 2.5 billion dollars spent each year by Australians. The way the system works is simple, the customer goes on your website and purchases an electronic gift card they have the option to use it for themselves or give it as a gift via email or Facebook. Then when they want to redeem it just show the cashier/ waiter their code and they scan it.
espence13

How The Cloud Improves Hotel POS Software Integrations - 0 views

  • Integration of core hotel systems is key to streamlining operations with many experts and operators agreeing that a good distribution system and proper channel-management integration are some of the most important integrations into a PMS.
  • A cloud based PMS offers hoteliers much greater flexibility: built to run on the internet, with open API capabilities, it integrates much easier, faster and more effective than their local-server alternatives.
  • A key hotel system that should be integrated with your hotel PMS is the hotel point-of-sale(POS) outlets. Hotels can have multiple on-property points-of-sale like a restaurant(s), gift shop or spa all of which can be strong revenue earners for hoteliers but they also add another layer of complexity to daily operations.
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  • But with a cloud based PMS integrated with the hotel point-of-sale (POS) system this process is automated.  Guests may purchase items or services from the various POS and the charges will be billed directly to their rooms. The process of keeping track of charging guests for onsite purchases and the updating the guest folio is no longer an manual issue. A hotel PMS and POS integration simplifies operations, efficiency and accuracy, for both the hotel and the guests.
  • Attention to detail is what matters when it comes to guest experience and billing inaccuracies can be a source of frustration for guests. By eliminating errors via automation, hoteliers can help to ensure a smooth process and a pleasant guest experience upon check-out. Integration removes complexity, allows for streamlined processes, increased operational efficiency, greater accuracy and improve guest experience. With a cloud based PMS and hotel point-of-sale integration, hoteliers can focus more on going above and beyond in guest service and increasing revenues.
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    Integration of core hotel systems is key to streamlining operations property-wide. In the past, integrating legacy hotel systems was a complicated, lengthy and expensive process, but these days, through open APIs, common Web standards and rapid innovation, cloud based technology is paving the way to easier, faster and more effective system integration, empowering hotels to improve efficiency and share data across departments for a deeper understanding of guests and the market. For lodging operators, on-property points of sale like a restaurant, gift shop or spa add another layer of complexity to daily operations, but a simple interface between the property management system (PMS) and point-of-sale (POS) system can save hoteliers significant time and increase billing accuracy for more satisfied guests and improved revenue.
mellakygg

Managing Multiple POS Outlets is a Cakewalk With a Cloud-Based PMS - Hotelogix - 0 views

  • Well, it has several smart POS systems for all its outlets. And, most importantly, the hotel’s cloud-based PMS integrates seamlessly with all the POS systems empowering the management to increase billing accuracy while saving time. Now that is smart hoteliering, don’t you think!
  • In today’s fiercely competitive market, you need to stay one step ahead of your competition when it comes to adopting technology to grow your hotel business. Or else, you are bound to face operational bottlenecks like Hotel A.
  • For all these activities, guests usually pay during check out.
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  • During the stay, guests can order food from your restaurants, use the spa, the gym, the travel desk or the gift shop
  • this is an important part of ‘guest convenience’, too.
  • So, in such cases, charges need to be posted directly to the guest folio in the Hotel PMS. The whole process needs to be properly streamlined as manually posting the bills can lead to multiple errors.
  • On the other hand, , you may face loss of revenue if you forget to post a certain amount on the final bill.
  • Now, to avoid such confusion, you must ensure that your Hotel PMS and POS systems are integrated
  • With such an integration, bills from multiple outlets like F&B point, gym, or spa can be automatically charged to a guest room and the folio can be updated with no manual intervention. This whole process eliminates billing inconsistencies and helps you ensure a pleasant guest experience.
  • Because, today’s leading POS systems are all on the cloud. So, it becomes a tough and complicated task to integrate your on-premise PMS with your POS system that is on cloud too. Integrating multiple POS systems with your old and outdated legacy PMS is a mammoth-level hassle, that you’d much rather avoid. Not only is it cumbersome, it is also impractical in this day and age.
  • A cloud-based Hotel PMS can come to your rescue ,in this case.
  • What this translates to, for you, is having all your hotel-related data under one umbrella, in one single system, on one dashboard. Moving from an on-premise system to a cloud-based PMS gives you the luxury of automation, accuracy, time and most important of all- convenience.
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    In today's fiercely competitive market adopting technology to grow your hotel business is essential, to avoid facing operational bottlenecks like Hotel A, unlike Hotel B who uses the latest technology to do smart hoteliering. This means getting a cloud based Hotel PMS which can easily integrate with a POS system that is also on the cloud. This translates into having all your hotel-related data under one umbrella in one single system, on one dashboard, giving you automation, accuracy, time and most importantly convenience. So during the stay, guests can order food from the restaurant, use the spa, the gym, the travel desk or the gift shop and pay for everything during checkout without being over or undercharged so both the hotel and guests remain happy and guests have a pleasant guest experience. In my opinion Hotel A needs to upgrade their technology to integrate the cloud PMS with the POS system also on the cloud and add other facilities to supplement revenue for the hotel when room occupancy might be down.
anonymous

See How This Startup Created a Contactless Activation | BizBash - 1 views

  • over 1,500 New Yorkers took to the streets for a “gift hunt” hosted by mobile shopping assistant nate.
  • The one-day event featured activities, photo ops and treasures disguised as QR codes, ranging in value from $25 to $250 from brands such as Public, ManiMe, 305 Fitness and Frank Body. The participant who collected the most points won a grand prize of $10,000.
  • the activation also aimed to support small businesses by attracting foot traffic to their physical locations, some of which were hit hard by the pandemic.
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    This gift hunt utilized a mobile shopping assistant app, Nate, to engage customers with various brands. Using location based marketing through QR codes, players found brands and then received information or promotions about the brand.
anonymous

Shift4 supports Google Wallet | Hotel Management - 0 views

  • Shift4 Corporation now supports Google Wallet on four newly integrated Ingenico PIN pads.The Shift4 interfaces for these four new devices – the Ingenico iSC250, iSC350, iPP320, and iPP350 – also support swipe-ahead functionality, meaning customers can swipe their cards (or touch their phones) and then enter their PIN (or signature) before the merchant finishes ringing up the order. Once the order is completed, customers simply approve the amount, get their receipt, and are on their way. In busy retail environments, the short time saved by this option quickly adds up.
  • The new NFC functionality integrates seamlessly with Shift4's existing DOLLARS ON THE NET® features including TrueTokenization® and 4Go®. It is now available to Shift4 merchants running the most recent version of Shift4's Universal Transaction Gateway®. Currently, the aforementioned devices are supported with no modification required to the Point-of-Sale (POS) system.
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    Shift4 develops payment technology for various types of business. The hotel I work in uses it to process gift cards. This article describes the company's newest endeavor with emerging technologies, in this case Google Wallet. Companies using Shift4 will now have the functionality of letting customers use Google Wallet, paying for a purchase by tapping or swiping your cell phone on a special screen, in a seamless integration with their current POS. Google Wallet or the iPhone Square Card Reader are technologies that businesses need to take into consideration when developing or enhancing their POS. Shift4 seems to be the front runner in offering this add-on. I imagine other payment developers will follow suit.
Tamara Lang

Point of Sale Technology: New Developments - 0 views

  • Hotel
  • A hotels Point of Sale (POS) system is vital to the running of the business and crucial to how a hotelier monitors things like sales, bookings and staff performance. Recent advances in technology have helped to revolutionise the hospitality sector, decreasing service times and increasing the efficiency of sales when completing transactions.
  • The growing trend of a new technology called Near Field Communications (NFC) is hoped to eliminate the necessity for customers to carry money or credit/debit cards to pay their bills. This NFC technology allows consumers to use mobile devices to process all their transactions, for instance by swiping their smartphone across a special kiosk at the counter, with all the information sent to a central processing system for payment.
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    This article was very enlightening on the recent advances of POS technology in the hospitality industry and the new developments that keep evolving. The article presents areas were recent advances have helped to improve the "effectiveness of a business and relationship with their customers". As stated in the article with the use of "cloud-based systems, the latest i-trends and the growth of Near Field Communications", the hospitality industry POS technology will move very far. Three key areas were discussed; "Point of Sale on the move" which referred to using a browser on any mobile device to obtain necessary information while you are on the move or away from the business. The second area was using a POS system on a tablet or smartphone that would be able to provide more useful information than tradition POS systems in a lightweight manner with more flexibility. I can attest to the real need for this advancement because working in an establishment that has the traditional POS systems has proven when there is a problem trouble shooting can be very difficult. A process as simple as getting your technical support team to make changes in your POS system can be a nightmare, when your system does not have updated software. We experienced that issue this week, when technical support attempted to access the system and could not locate the license agreement after hours of searching for a key we found a device that was attached to the printer cable in the back of the CPU. All of the unnecessary time spent on that one event could have been eliminated if some of this new technology was in place. The last area the article referred to is "Marrying POS and NFC". This new development is hoping to eliminate the need for carrying money or credit/debit cards and enable consumers to use mobile devices to process all transactions. I believe this would be very beneficial in the hospitality industry not only from the point credit card fraud but also it eliminate
Ganna Gorbachuk

International E-florist Startup is Making Over A Million $! - 1 views

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    When the Valentine's day is so close e-business gives us a new way out if you have forgotten to buy a gift and yet have no time to do it. The main feature - speed. E-commerce start up is going back to basics with the oppotunity to order flowers online. This website is an international venture working 24/7, partnering with thousands of local suppliers all over the world. Flowers as a product of daily need when widely distributed with no time boundaries can be a good deal for you and a segment of market which still has a lot to innovate. At the same time the website has an oppotunity to be dedicated not only to various plants but to gifts of all kinds which is fantastic because every day of a year is a holiday for somebody.
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    I read the article and I don't really see how this company is so different then a 1-800 Flowers or Proflorist (which had an ad on the same page as this article). How is FloristAdvisor using E-commerce to out sell its competitors? Is it the same day delivery guarantee?
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    Hi Melissa, it was very interesting to get your comment and I actually would also be interested in knowing the differences between those to companies. Probably the best way to know is to order flowers by both of them, and compare the charges and service. Do you think that there still are some more useful ideas with this particular business (flowers) ? Have you ever ordered flowers online?
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    It is a good idea for selling daily stuffs online. It is tightly related to the Global Distribution System. I have the same question like Melissa, is it guaranteed to be delivered in one day? And does the website have a cheaper price? Otherwise why people choose to use online distributors rather than just going to Supermarket to get flowers at the same price?
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    Yes I have ordered flowers online before through 1-800 Flowers because I needed flowers delivered in another state and I was not familiar with the florists in the area. I trusted the Teleflora company (1-800 Flowers) to have the same quality of flowers in all locations but this is simply not true. I was very disappointed on several occasions by having wilted old flowers in small arrangements delivered. Not only is it embarrassing but it is frustrating to the consumer having paid so much money and not been happy with the product. I do not use these online companies anymore. I go to the florist websites and go by word of mouth which is time consuming (something I was hoping to avoid by using the online florist in the first place). That is why I bring up the question of how this FloristAdvisor differs from other companies and how are they succeeding? Bing I like to go to the supermarket and make my own arrangements if they receiver of my intended bouquet is close by. Fresh Market has excellent flowers, a bit pricey but they are great quality and last.
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    Actually while browsing the website I couldnt find any information about the guarantee... And the prices are unexpectably high which shows that this business has yet a lot to improve. I ve never ordered flowers online and your information, Melissa, was really helpful for me.
AQUEELAH THOMPSON

Krispy Kreme Franchises Improve Efficiency, Reduce Costs with Cloud Solution | News | H... - 1 views

  • Krispy Kreme franchise locations throughout South, Central and West Texas have seen an uptick in efficiency with the implementation of MICROS  Simphony, a cloud-based POS restaurant management system by Hospitality Solutions International.
  • MICROS Simphony provides file servers that are housed in a MICROS data center, managing upgrades, handling maintenance, and providing security technology to protect Glazing Saddles’ data.
  • Each of the franchise locations will implement four MICROS Workstation 5A terminals as well as a MICROS Kitchen Display System (KDS), which will help facilitate its drive through ordering. The MICROS KDS will expedite drive-through orders by relaying detailed order information to the employees preparing orders.
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    This article explains how POS have improved efficiency and reduced the cost of operations. It explains how some locations have seen improvements since the implementation of MICROS called Simphony. The Simphony system allows the central management of the menus, payroll, scheduling and many other things from anywhere on the web. It has many functions and help with many other areas such has staffing and creation of a loyalty and gift card program. It also allows web reporting on mobile devices. The system has even helped with the drive thru ordering at the locations.
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    I think that this software is definitely beneficial after reading this article. Simphony will help these locations out in many ways, especially as it relates to efficiency.
smaka004

Heartland Payment Systems (HPY) Debuts 'Mobile and Online Ordering' Restaurant Solution - 0 views

  • “Restaurants are looking for a competitive mobile ordering solution that will match the functionality that major restaurant companies are bringing to market, while minimizing the operational impact of adopting this new technology,”
  • Heartland Mobile and Online Ordering automates the ordering process, saving restaurant operators time and money. The solution’s robust functionality reduces the manual processes of servers taking orders by phone, entering orders into a POS (point-of-sale) system and manually processing payments. As a result, restaurants see increased throughput of incoming orders and improved sales.
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    Heartland Payment Systems has recently partnered up with ToGo Technologies to offer mobile and online ordering payment solutions for restaurants. The companies are actually focusing on expanding their market reach by targeting smaller franchises that typically could not afford the hardware and software cost of purchasing such technology. QSRs are hopping on the tech bandwagon. The article gives the example of Taziki's Mediterranean Café, which is a fast casual restaurant with 35 locations. Their guests have easily made the transition from manual to digital ordering. Like others in this market space, Heartland Payment Systems is offering a cloud-based product that is highly customizable. The software takes into account a litany of restaurant industry standards and methods, such as "takeout, delivery, curbside pickup, catering, order from the table, and gift and loyalty." By giving restaurants various templates, they can work on optimizing mobile solutions, including pay-ahead options for quick service. Moreover, their system integrates and tracks key metrics and analytics, improving data mining and collection efforts. More and more businesses are turning to data collection as a means of increasing efficiencies and decreasing waste. With the amount of waste it must deal with regularly, the restaurant industry is a great market to target with data-driven technology. Heartland Payment Systems already has a history of working with the hospitality industry, so it a recognized name. By partnering with ToGo Technologies, they will be able to provide a quality, whitelabel mobile solution for restaurants looking to stay ahead of the pack with technological advances. Heartland will actually be demonstrating their software at the Food Service Technology-Next Gen conference next weekend at the Sheraton in New Orleans, Louisiana for those interested in this product.
kmert005

Best POS Systems for 2020 - 1 views

  • complete back-office solution built into the software
  • works with all major credit card processors and POS equipment.
  • iPad POS system for midsize and large restaurants.
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  • it comes with back-end features like reports, built-in CRM software, a timeclock with payroll exporting, offline mode and web orders.
  • iPad POS solution for bars, restaurants, retail shops and professional service providers.
  • prefer a Windows-based POS system
  • cloud-based POS system for independent retailers as well as those with multiple locations, such as chains, franchises and buying groups
  • accounting programs, property management systems, gaming and casino systems, and liquor dispensing systems
  • an inventory database, e-commerce solutions, a built-in timeclock and 24/7 customer support.
  • s, Cake has table and guest management features such as reservation and waitlist management as well as a mobile solution, OrderPad, that helps your staff take orders and payments quickly. Cake is cloud-based and provides 24/7 support.
  • inventory, purchase orders, loyalty programs, gift cards, reports and multi-store management.
  • It has a built-in timeclock and accounting system. Its restaurant-specific features include reservations, table and delivery management tools, and a kitchen display system.
  • Features include inventory management, sales analytics, digital receipts and loyalty programs.
  • employee management, inventory, and reporting tools. It also has an app marketplace and its own API, giving you plenty of options to fully customize the software. The company offers 24/7 phone support.
  • It supports omnichannel sales and has tools for inventory management, tiered pricing, purchase ordering, analytics, and email marketing and customer loyalty programs.
  • like stadiums and theme parks.
  • quick-service and fast casual eateries
  • he company partners with software vendors, system integrators and value-added resellers in many industries, including retail, healthcare, hospitality, kiosk, gaming and manufacturing.
  • Features include appointment scheduling, employee management, inventory tracking, integrated payment processing, and gift card and loyalty programs.
  • It also has multiple customer support resources, including free 24/7 phone and email support, live chat, and community forums.
  • ERP company that offers both retail and restaurant POS software that you can use as an on-premises system or as a web-based platform that you can access from a browser on any computer, tablet, or phone.
  • Clover has its own API, so your developers can create custom integrations if needed.
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    This article presents suggestions on POS selection for companies sized from small to large. I found this article really interesting and reiterates that the selection of the POS is going to be based on company needs/culture. Their research was extensive and conducted market research repeatedly, before suggestions were made. It also touched on the different pricing options, in addition to any special features the POS may offer.
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    This article talks about the best POS systems for 2020. What I found interesting is that the majority of these systems are cloud-based and offer integrated information services for a variety of industries, not just hospitality. A lot of the systems also are ipad based and work well with third-party POS hardware. They also have automated payment options integrated, for people who like to process payments electronically (i.e. Apple Pay). I think its important to know about these POS systems and what they can accomplish for hospitality companies.
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    In this article, they talk about the best pos systems to use for 2020. They list each pos system name and then summarize the benefits and give a full review. The first system they talk about is lightspeed, which Ipad pos system has solutions for retail stores, restaurants, and online businesses. It's fully mobile, so you can check inventory from anywhere in the store, show customers product images and descriptions, and ring up orders and accept payments on the sales floor or, for restaurants, tableside. The next system is Vend that has real-time reports, inventory management features, and access to various integrations that can help you run your business, save time, and boost sales. This POS software is suitable for nearly every type of retailer. Whether you run a clothing store, a sporting goods store, or a specialty service-based business such as a car wash or computer shop, Vend has the features you need. Touch Bistro is a simple and affordable POS system that focuses on the unique needs of restaurant owners, with tables, reservations, and delivery management features. It's suitable for all types of food establishments - fine dining, casual eateries, cafes, pubs, food trucks, and more. Lastly, there is eposnow has both retail and hospitality versions of the software are available, each with a robust selection of features to help you run your business. It also has more than 80 integrations, so you can add extra capabilities and connect to the business programs you already use.
rderonville

Cybersecurity Tactics for a Hotel Industry that's Under Siege | News | Hospitality Maga... - 1 views

  • Credit card fraud and identity theft should remain high on the hotel and lodging industry’s radar.
  • n addition to airlines and banks, hotels maintain a rich database of personally identifiable and financial data on file.
  • POS systems are a weak security point for many networks because they are constantly in use — and aren’t always patched, updated or protected from vulnerabilities as frequently as required. As a result, they can be exploited for the credit card data held on the POS terminals.
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  • Reputational damage and revenue loss from a breach headline not only impact individual edge locations, but the corporate brand as well.
  • Hotels need a ‘toolbelt’ of various security technologies that can be used to prevent malicious attacks. A managed firewall is essential, blocking dangerous traffic from coming onto the network and preventing sensitive data from being exfiltrated, or sent, to the hackers.
  • One way to implement these advanced toolsets includes outsourcing to a managed security firm specializing in this type of service
  • If used correctly, hotels could see anomalies that could lead to breaches prior to any damage being done — allowing them to halt hackers in their tracks.
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    Hotels POS systems are at risk for customers. Hackers are using tactics like Phishing and ransomware. Hotels must take action and arm themselves with a "toolbelt" of security options to combat the hackers.
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    This article explores the issues with cyber security in the hotel industry. it is to be taken seriously because customer information is on the line and so is the company's reputation and revenue. Hotels must look into their POS systems because, according to the article, is a weak security point. However, it holds much of the consumer's information like credit card numbers, expiration dates, and etc. The POS system is vulnerable so the secuiry put in place to protect it must be updated. Personal details for hotel guests are stored in many different places in a hotel's many systems. This includes the restaurant, gift shops, billing, facilities, and etc. According to the article, hotels needs a "toolbelt" of various security technologies to prevent malicious attacks. The three mentioned in the article are File Integrity Monitoring, Unified Threat Management, and Security Information and Event Management. Please look into the article to read what each of these systems can do in regards to cyber secuity for the hospitality industry. A good way to implement these tools is to look into outsourcing a managing security firm that specializes in cyber security. This can help minimize and even diminish things that can cause breaches in systems. In my opinion, this article gives solutions to hotels in regards to cyber security. Sometimes installing a firewall or antivirus is simply not enough. A security firm that specializes in this area can be considered. It may be expensive depending on the business to do that, however, it will be even more expensive to have a tarnished reputation for not securing customer information and to deal with lawusuits.
anonymous

11 Tips to Improve Your Restaurant's Cyber Security in the COVID-19 Era | FSR magazine - 0 views

  • wealth of client data on tap from places with lax security
  • unknowingly serve credit card data to hackers. Due to the volume of credit card transactions and CRM data available, restaurants need to take cybersecurity seriously before a criminal gets wind of the vulnerability
  • A hacker only needs to gain access to a restaurant's POS system and install malware to steal customer credit card details.
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  • Take Chipotle, for example. The company got devalued by about $400 million after they suffered a data breach.
    • anonymous
       
      Major consequences for restaurants if discovered as the link
  • because most go belly up six months after an attack.
  • Unprotected WiFi
  • Criminals pretend to be from the U.S. government and inform targets their COVID-19 stimulus check is ready, but they would need to verify the details of the recipient first before they can send it.
    • anonymous
       
      Low level scammer
  • CRM software data, which may include names, addresses, and even birthdays. One of the most common ways to achieve this sort of attack is via malware (malicious software). Hackers find a vulnerable backdoor to a restaurant's network to install malware on the POS system. Malicious code then records every transaction and every detail, sending it back to the criminal's server over the internet.
  • GrubHub drivers scam both the restaurants and the customers by marking the deliveries as complete and pocketing the tip money, without bothering even to pick up the order from the establishment.
    • anonymous
       
      AHHHH
  • Businesses are scrambling to find suppliers amidst the chaos, and criminals have been taking advantage of the confusion
  • Scammers are posing as representatives from the World Health Organization (WHO), the Center for Disease Control (CDC), and other public health agencies
  • social engineering on the restaurant staff to pull off phishing attacks.
  • PCI compliant.
  • conduct a risk analysis
  • hiring a security expert either full time or as a consultan
  • Secure your network and always change the free WiFi access point's password with a strong one every day.
  • latest operating system updates
  • Force multi-factor authentication
  • strong passwords
  • Ensure sensitive data encryption
  • web-filter to secure your WiFi network
  • Install a robust security software program on all computers and devices to block, detect, and clean malware.
  • Conduct regular cybersecurity training
  •  
    Restaurants have always been an easy target for cyber security hackers, in particular, hackers who are looking for credit card and ID information. Restaurants provide hackers with a "wealth of client data" due to the high "volume of credit card transactions and CRM data available." Once given access, a hacker could simple install malware and duplicate all customer information. Already facing critical financial issues during Covid 19, restaurants large and small need to take a stronger presence in the protection of their data. If discovered to be the start of a breach, customers will tend to avoid that business. "Chipotle, for example...got devalued by about $400 million after they suffered a breach," and many small restaurants "go belly up six months after an attack." Below is a summary of the types of attachs restaurants face: 1. Unprotected Wifi 2. Social engineering and phishing attacks. This is actually the one that stood out to me the most because of how sophisticated these attacks can be. It is a reminder that we are all at risk, both the technologically challenged and gifted. 3. Malware 4. Covid 19 Scams 5. Grub hub scams 6. Supply chain scams *A particular issue for restaurants and commercial businesses right now as companies scramble to find new vendors who can supply them with the products they require. 7. Public Health scams 8. Government Stimulus scams 9. Technical support scams How can we fight against these? Here are the recommendations: 1. PCI compliance 2. Hire and IT security professional to conduct a risk analysis and if possible, keep on as a consultant or full time 3. Keep a secure network and change free passwords daily 4. Use the latest operating systems, force multi-factor authentication, strong passwords, and use encryption services for data storage and transfers 5. Install and use robust web-filters and security software programs 6. Maybe most important!!! Train your employees. 5.
jackyreis

Hotel Technology Is Highly Important Now | .TR - 0 views

  • COVID-19 FORCES BUSINESSES TO INVEST IN HOTEL TECHNOLOGY
  • A health crisis that quickly turned into an economic crisis, COVID-19 has a particularly strong impact on tourism and the hotel industry. After the pandemic, hotels will need to find new techniques to limit their losses and make up for lost profits. Innovative hotel technology and investments in customer relations may be of great help.
  • Normally, 98% of visitors leave a hotel site without making a reservation
  • ...19 more annotations...
  • Booking Options Remains Available
  • Offering flexible terms and conditions in their booking engine or the possibility of cancelling their stay by leaving a deposit will reassure the traveler and ensure the hotel's cash flow.
  • Thanks to a price comparison widget on the hotel's website (vs. the price on OTAs), the visitor will be able to see live that he or she will get a better deal by booking on the hotel's official website.
  • Live Chat
  • Chat hotel technology is a good communication channel on websites.
  • Although there are robotic chats, having a human on the other side of the screen becomes almost essential right now as visitors are looking for real contact.
  • A live chat will make the booking process more fluid and personalized.
  • During this rather special period, it will also be an effective means of reassuring customers about the hygiene measures and precautions put in place when business resumes.
  • Social Networks
  • During this period of crisis, social networks are useful to show that the hotel's teams are ready for the resumption of activity by showing, for example, the "backstage". It could also be a good idea to show that life is resuming post-confinement, by presenting local mini-guide highlighting activities in the surrounding area.
  • Means of Payment
  • Offering flexible means of payment allows an optimization of the entire purchasing process: combining two means of payment (gift card and credit card), PayPal... The more numerous and flexible they are, the less likely visitors will abandon their shopping basket.
  • Setting up a Call Center
  • Setting up a call center makes it possible to delegate incoming calls and maximize reservations by putting customer relations at the forefront. The DNA of the hotel business is the "service", and today's travelers are looking for quality support from the moment they make a reservation.
  • Emails, Emails
  • Emailing is an excellent way to keep in touch with the traveler, as long as it is not abused.
  • Emailing is a good way to communicate about a destination by offering packages or gift boxes including accommodation and activities. For example, a city hotel can offer a package of "3 nights stay and 3 visits to the historical monuments of the city".
  • During confinement, it is essential to build customer loyalty and to advise customers in order to maintain a bond
  • When business resumes, it will be necessary to prioritize customer relations. Hotel technology will be the tools that will enable the offer to be personalized and make a difference to over-solicited travelers. The season will be short this summer for hoteliers, who will have to redouble their efforts to attract travelers.
lkastwood

Technologies Being Used In The Event Planning Industry - 2 views

  • With the advent of technology, the event planning and management has seen enormous shifts over the past two decades. As technology continues to automate monotonous time-consuming work and connect the world like never before, many event planners are scrambling to keep up by incorporating the latest and greatest technology into their events.
  • Digital administration is now key when planning a new meeting. For large events, it’s not enough to just sell a ticket online, print them an agenda, and check IDs at the door.
  • Without a tool like this, it would require constantly manually inputting and changing spreadsheets which have no contact with the outside world.
  • ...3 more annotations...
  • Events and their breakouts are built in advance. All details are added including guidelines for which attendees can register or which session, audiovisual equipment needed in the space, rehearsal times, BEOs, and etc.
  • If you are not utilizing the smart phone every attendee has in their pocket at your event, you are missing out on a great opportunity and even neglecting attendee expectations.
  • They want to see their unique schedule, read event descriptions, find session locations on a map, and engage with other attendees.
  •  
    Technology has taken event planning to the next level. Within the past five years digital administration and mobile engagement are considered to be the two primary causes for change in the events industry. In an article written for Sonburst Communication it states "Digital administration is now key when planning a new meeting. For large events, it's not enough to just sell a ticket online, print them an agenda, and check IDs at the door". Attendees now fall into different categories that may require different forms of check-ins for example someone on the VIP list may receive a gift bag and private cocktail party or someone with special dietary needs once checked in the system notifies the catering term of their confirmed arrival. Digital administration has made it easier for event planners to manage these different kinds of request quickly and on a digital platform. The digital platform is generally tailored for each event before the event. Everything in pre-loaded to the system for example, registration, BEO, event time line, seating chart and set-up and break-down. "If you are not utilizing the smart phone every attendee has in their pocket at your event, you are missing out on a great opportunity and even neglecting attendee expectations." Today's generation is expecting to have the event information available to them at their finger tip. Mobile engagement allows event planners to give them just that weather through email, website, or event app. This also allows event planners to notify guests of any last-minute changes. For example, a change in event time line. Everyone is going digital and most people send more than half the time while at an event on their phones so why not make this information available to them.
Dongyun Oh

Mobile Pay and Cloud Top POS Headlines from February - 0 views

  •  
    From lodging to foodservice, the point of service is the premiere place for customers to get their first - and hopefully not last - impression of an establishment. Streamlining and fine-tuning the service that occurs at the POS is of utmost important and operators are always seeking out the latest technologies to make this possible. The move to mobile payment is always top-of-mind as well, but lingering confusion and trepidation still remains for many customers. Owners and operators must seek out ways to implement the technology without intimidating customers. Last month's POS headlines proved this as stories ranged from a study tracking the public perception of mobile payment to improving drive-thru functionality and reducing maintenance costs with cloud-based systems. Study Shows Interest and Confusion Over Mobile Payments At Mobile World Congress, MasterCard in partnership with Prime Research, has released the first global Mobile Payments Social Media Study tracking 85,000 related social media comments across Twitter, Facebook, Online Blogs and Forums from around the world. The study shows a high volume of conversation and consumer interest in adopting mobile payments but cites security, customer support and confusion over the array of options available today as barriers to entry. Taco Bell Streamlines Drive-Thru Experience Across Franchises Desert de Oro Foods' Taco Bell locations had a range of drive-thru communications systems that were deployed over the last five years. However, restaurants were experiencing poor sound quality due to a limited range of wireless capabilities with the current systems. Poor audio quality led to increased wait times for customers as a result of miscommunications and mistakes. In addition, Desert de Oro Foods knew it needed to move to a digital system as the analog bandwidth of its current systems would be ruled out by the FCC at the end of 2012. Panasonic's Attune® drive-thru communications system offered the o
Cindy Saunders

POS Shipment Trends in 2011 | Top Stories | | Hospitality Magazine (HT) - 0 views

  • Whichever view you ascribe to, it is clear that by the end of 2010, the hospitality industry chose to move forward with expansion and new POS purchases.
  • There remain a large number of gift shops and other small stores within hotels and resorts that utilize electronic cash registers.
  • While there are few full rollouts that we are aware of, there are numerous hospitality providers that are experimenting with mobile POS. We expect that to be an area of growth going forward.
  •  
    This article, though a few years old, discusses the implications and overall market share the POS has in the marketplace. While these suppliers saw a downturn in the recent recession (as most businesses did), they are beginning to see their business turn the 'corner' as hospitality companies invest into their companies...primarily getting out of date systems current and adding mobile applications. Proving that they are embracing the technology surge in the hospitality industry.
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