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water-efficient fixtures can reduce water and sewer bills by up to 30%, while energy-efficient lighting can reduce electricity use up to 75%. Increasingly granular data collection, remote management and analytics are helping hotels exert more nuanced control over energy use, uncovering new pockets of savings without impacting guest comfort.

Better mobile, cloud or web-based access encourages managers to fully use energy saving systems such as EMS

Solutions such as Verdant’s enable users to create recipes — setting profiles they can apply to groups of rooms, based on exposure, season, etc. Since installing the system nearly a year ago, average run times for HVAC systems at Baywood fell from between 34.5-57% to below 23%.

Giving guests the ability to view, split and pay their bills at the table using their smartphones saves them time and improves table turns and productivity. Additional features can be on-the-spot satisfaction surveys, text messaging and more. Mobile platform app developer Split offers a great example.

primary sales processes

ustomer personalisation

assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.

The customer experience in particular is facing major changes. In large part this is due to the events of 2020. The expectations for quality customer experience have gone up tenfold. So it’s more important than ever for companies to find new ways to meet their clients’ needs.

The rise of remote work was a hot topic throughout the COVID-19 pandemic. The customer service sector was no exception. Companies quickly found that agents could answer inquiries and solve customer problems just as effectively from home as from the office. There are many reasons that companies will want to continue this model even after the COVID-19 threat passes. For starters, a remote team can be a lot cheaper than a group of in-house employees. That’s because you don’t have to pay for the physical office space. Plus, call center software solutions allow agents to ask questions and share experiences in an instant.

he prefix omni- means “all.” For example, someone who is omniscient knows everything. So omnichannel means that customers can reach you through social media, email, phone, video call, or text message. All of those messages will be received in the same location.

In 2011, many POS software developers focused on launching new options to help mobilize operators, connect them directly with their customers, and allow more visibility across the enterprise. Social media, cloud computing and mobile solutions dominated this year, and most vendors report these trends only growing stronger in 2012. Their input is covered in the “Vendor Innovations & Predictions” section.

This year’s survey also suggests that hospitality operators may be growing tired of waiting for the vendor community to develop acceptable tableside ordering devices, and are considering mobile phone-based POS as an alternative.

. When comparing 2012 purchasing plans to last year’s survey results, a trend emerges: more investment in the year ahead.

From an industry perspective, the next chapter of hospitality accounting will be all about the three “A’s”: apps, automation and analytics. Faced with greater demands in 2019, hoteliers will be forced to find new forms of automation to speed up financial processes and improve visibility on the backend, while enticing guests to utilize mobile apps through enhanced personalization on the frontend.

Mobile app reporting not only streamlines efficiencies and allows easier access to data, it also allows today’s hotelier to be more agile. GMs and other personnel can be on the go and still have KPIs, productivity data and real-time stats in the palm of their hand.

Good data supports good management. As more guests tap into hotel apps on the front end, hoteliers can track, analyze and adjust their offerings on the backend to meet guests’ needs, all while supporting a business synergy and strategy that makes sense.

In hospitality, the use of robots can be considered a bit trickier because they would be required to interact directly with humans. Human responses are largely less predictable than machine communication

They can work with peak efficiency for longer periods than humans. Robots are also able to carry out a whole lot of tasks faster than humans. Additionally, when robots are used, human error is eliminated. You can expect a very high level of precision and accuracy.

robots cannot act beyond their pre-programmed range of actions. Sure, with artificial intelligence, they can learn a few things, but whatever new information they would learn has to be within certain confines.

Interactive television, the internet and the rise of online travel, suppliers push for direct business, direct connects, alternate accommodations, among other have all driven the market to predict the demise of the GDS.

can your direct connect handle the requirements of personalization?

he GDS deliver some of the most valuable customers for hotels; business travelers, who tend to spend more on premise and pay a higher average daily rate (ADR) than their leisure counterparts.

There are many property managers who are realizing that software can help them make their properties more profitable.

It is also projected to grow at a CAGR of 7.6% for nine more years, until 2028.

CRM modules can especially help users find customer information immediately. Since their information search time is reduced, their productivity is increased. With this, organizations can save upwards to $6 million a year, according to research by IDC.

It is important in a moment like this to ask the question – will sustainability stay as important to hospitality?

Sharmista Mitra-Kelly, senior associate at JCJ Architecture, noted: “They all have different expectations, but a very similar mindset when it comes to wellness and preservation [both self and natural], and that means a focus on sustainability.”

Giles Fuchs, entrepreneur and owner of the Burgh Island Hotel, said: “For business hotels, such as Premier Inn, they have found that individuals are far more likely to stay in hotels who are making an effort to provide a more sustainable environment.”

Technology is the key factor in controlling lighting levels, air quality, water quality as well as preferred room temperature for each guest room.

When it comes to smart hotels, automatic smart blinds play a major role nowadays.

guests can easily control the shades without budging an inch from their bed.

All are aimed at improving living experiences, which are key to helping achieve better personal and professional fulfillment.

The combination of talented people and technological advances are creating smarter, safer, more inclusive and sustainable environments that are responsive to the needs of people.  By understanding and anticipating these trends, Sodexo is able to focus its human-centered and experience-based solutions to most effectively boost client performance," said Jouane.

Engineers and technicians can use the augmented reality glasses to communicate in real time with experts, share instant live video, and get the guidance they need to solve a problem.

mostly convert to small-plate, chef-attended stations.

or ready-made plates will be up for grabs along with individually wrapped silverware.

in general, is too popular with too many to totally disappear.

, companies can rent access to anything from applications to storage from a cloud service provider.

t firms can avoid the upfront cost and complexity of owning and maintaining their own IT infrastructure, and instead simply pay for what they use, when they use it

loud computing services cover a vast range of options now, from the basics of storage, networking, and processing power through to natural language processing and artificial intelligence as well as standard office applications.

Whether you want to attribute it to the rise of interconnected devices in the IoT revolution or just the growing instances of cybercrime, the cyber security industry has seen immense growth in recent years and shows no signs of stopping.

This should come as no surprise given that the average annual cost of cyberattacks worldwide is about $9.5 million, according to Ponemon Institute.

clearly a need for effective cyber security products and services, there are also many solutions on the market, making it more difficult to capture the attention of your target audience.

Artificial intelligence software that makes restaurant forecasting more accurate and less time-consuming. 

From employee scheduling and cutting down on food waste to projecting sales and planning promotions, the benefits of AI are numerous. Ultimately, it helps you minimize labor and food costs and maximize profits. 

sales forecasting is a set of processes that restaurants use to project their future sales. For many restaurants, this means looking at the previous year’s sales reports for a specific timeframe and using that as a benchmark for the current year’s sales over the same timeframe

match passport photos to guest faces, validating the stay plans of international visitors against the nation’s Immigration & Checkpoints Authority

second-generation cashless technology

enhances the omnichannel consumer journey, reducing the customer’s “time to play”

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains

estimated that 14% of jobs across 21 countries are at high risk of automation.

rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.