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Kassandra Baumgardner

GDS is still the ticket for most agencies - Travel Weekly - 0 views

  • While airlines and GDSs continue their verbal and legal sparring over the future of travel distribution, the GDS remains an essential tool for the agencies that use them, according to ASTA's 2012 GDS Report.
  • She predicts that the decline will ultimately stop, because the business model of current users is predicated on selling air, and nothing beats a GDS for booking seats on planes.
  • Corporate agents tend to use GDSs more than leisure agents because air is so essential to corporate travel.
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  • McClure said the GDS was essential for comparison shopping, and for an agency like Montrose, being able to shop multiple airlines and hotels enables the agent to offer real value to a customer.
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    There is a lot of talk within the travel industry about the future of travel distribution. Some argue that direct bookings from airlines are the new future, while others are arguing that the continued use of GDSs still remain essential to travel distribution. ASTA and Travel Weekly conducted a survey of travel agencies to get their take on GDSs. Although the use of GDSs continues to shrink, the declining rate of use has been slowing down. In 2010, the rate was 76% and in 2011 the rate was 75%. In 2012, surveys found that 72% of agencies surveyed were still using a GDS. ASTA predicts that the rate of decline will eventually stop because no other method of booking flights beats the GDS System. Agencies surveyed said that they continue to use GDSs because of the speed, and the ability to easily compare airlines and hotels. Airline bookings continue to be the main reason for the success of GDSs, with 90% of air bookings made through the GDS. 95% of car rentals are made through a GDS, and 50% of hotel bookings are done through GDS. GDS systems continue to drive competition, and make it easier for agencies to negotiate with suppliers. Agencies also continue to receive incentives from GDSs as long as they use a GDS. I believe that as long as travel agencies stay in business and are continuing to turn a profit then the GDSs are safe. Travel agencies are not likely to switch to a new system if the easily accessible, and easily manageable system is still GDS. If travel agencies begin to become less popular, then GDSs may see a rapid decline in the use of the system.
Frances Mesa

Eco Tourism: Hotels Going Green - Cereplast - 0 views

  • Water-efficient practices can through technologies and proper systems can deliver equal or better service while saving water.
  • Cooling, lighting, water heating/cooking/refrigeration and ventilation account for 85% of total electric usage in hotels and motels. Reducing electricity consumption in theses equipment areas represents considerable energy and cost savings. There are many options for conserving energy: from good insulation to something as simple as changing thermostat settings can help reduce or eliminate the need for costly heating and cooling.
  • Solid waste in lodging include paper, food, plastic and various other components. Implementing a solid waste reduction program in a hotel can create significant cost savings and reduce land pollution.
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  • Lighting is the second largest energy expenditure in a hotel and is the easiest area for saving energy and money.  According to the Florida Power & Light Company, interior lighting accounts for 19% of electric usage in hotels and exterior lighting accounts for 4%
  • Thus, many hotels have realized a significant decrease in solid waste, energy and water consumption by making these small changes. It is not easy to be green in this sector, but the hotel industry now has a new environmental conscience.
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    This article discusses a couple of ways in which hotels are extending themselves to go green. Specifically the article lists three ways in which these hotels are initiating themselves into going green, which are through low water consumption Power saving, and solid waste disposal. The article also discusses energy efficient lighting.  Along with discussing these processes, the article explains that its not easy to be green in this sector, but the hotel industry now has a new environmental conscience. This being great for hotels. its one step in opening a new way to help get our environment back to where it needs to be and with there being such a large scale of hotels why not get them in the best order that we can get them. 
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    As the article states"The hotel industry has long been associated with excessive waste: using powerful chemicals for cleaning and wasting energy for maintenance rather than being environmentally friendly. Moreover and as result of tourism industry growth, the demand for resources from the hospitality sector has exponentially increased. However, the new popularity of Eco Tourism has encouraged hotels to adopt new green practices that allow them to reduce their negative impact on the environment" The hospitality industry can help improve the environmental problems we are going through at the moment by simply adding: low water consumption, power saving, energy-efficient lighting and solid waste disposal. Furthermore, the guest are starting to become more aware and loyal to brands that are making changes to become green and there is where eco tourism starts and its getting bigger. In the future, all hotels will have to follow the LEED requirements which makes them follow certain rules to help reduce energy and go green. This will help the hotel managers and industry save money and at the same time help the environment.
Sasha Bravo

U.S. Hotel Guests Hanging Up and Logging In | By Robert Mandelbaum - 0 views

  • The way travelers communicate on the road has changed dramatically over the years, and these changes become evident when analyzing the revenue earned by U.S. hotels from their guests for use of telecommunication devices and services
  • Not only has telecommunications become a minor revenue source, it now "costs" most hotels to provide telephone service to its guests.
  • he initial decline in telecommunications revenue during the period 2000 through 2009 can be easily explained by the increased use of calling cards, then cell phones
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  • we believe it is an increase in the monies collected from internet connections that is driving the growth in telecommunications revenue that has occurred during the past two years.
  • more hotels are beginning to follow the successful paths of those chains that have always opted to charge for internet connectivity.
  • A tiered pricing structure based on connectivity speed is the current trend in hotel internet charges. While this practice will most likely not restore the profit-producing days of the old telephone department, it will most likely curtail the slide in telecommunications revenue until the next wave in communication technology comes along.
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    this article goes over the on going change of the types of telecommunication technologies Hotel guests are using. The article mentions the shift from the use of in-room phones and faxes, to the now popular use of internet connectivity. Mentioning how nowadays it actually costs hotels more money to offer phone services to guests than what they actually make from these services. lastly, it also talks about how more and more hotels are charging internet access fees in order to balance out the loss of revenue from telecommunication services.
anonymous

STX: Most Environmentally Friendly Large Cruise Vessel Ever Built » Ship & Bu... - 0 views

  • A new liquefied natural gas (LNG)-powered cruise ferry entering traffic between Finland and Sweden on January 15, 2013 will be the "most environmentally friendly large cruise vessel ever built," according to STX Europe
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    The M/S Viking Grace was launched in January 2013 and is considered the most environmentally friendly large cruise vessel to have been built. The ship travels between Finland and Sweden as a cruise ferry. The ship is powered by a liquefied natural gas (LNG). The shipbuilder says all emissions into the sea have been eliminated and emissions into the air are now lower than any other cruise passenger ship. Besides the lower emission the M/S Viking Grace also has passenger space that minimizes environmental impact and a new machinery configuration, which saves energy. I think this is significant that the M/S Viking Grace has basically eliminated a good percentage of emissions. I believe the cruise industry, from both luxury liners to cruise ferries, has a considerable amount of work to do to become more environmentally friendly. The use of LNG to power a ship is important for other ferries and cruise lines to look at for the future. Cruise vacations are popular worldwide and saving the sea for future generations is incredibly important. Even though this is just one ship that sails in the Baltic Sea, I think the M/S Viking Grace can have a large positive impact on the region.
Panpan Xie

Have You Seen Their eMenu's? - 1 views

  • Customers are also able to order directly from the digital menu, reducing waiters to little more than human FAQs. These tables
  • Let’s look at the top five reasons why the next menu you see for your favorite restaurant could be an iPad.
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    Many restaurants have taken step to use improved POS software. A London restaurant use interactive touch tables with digital tablecloth and e-menus. This device has a lot of functions. Customers can order the food by themselves instead of waiting for the waiters. During the time of waiting for food, customers are allowed to see the food preparation. After finish the food, customers are also separate the check by themselves. Besides, ipads are also a popular pos system to attract customers. They have the similar function with digital table cloth. The author thinks that in the next five years, this e-menu trend will grow rapidly. And the author listed five reasons. First, customers can entice by interactive suggestions and well designed screen. Second, this system is easily to share with friends. Third, restaurants can sell more wine and beer because ipads' suggestions. Fourth, customers are more likely to order food in a well presented recipe. Fifth, entertainment function will give guests impressive experience.
Hui Chen

Supermarket Self-Checkouts Being Replaced With People - 0 views

  • Some shoppers loved them and were quick converts, while other reactions ranged from disinterest to outright hatred – much of it shared on blogs or in Facebook groups.
  • An internal study by Big Y found delays in its self-service lines caused by customer confusion over coupons, payments and other problems; intentional and accidental theft, including misidentifying produce and baked goods as less-expensive varieties;
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    Supermarket Self-Checkout is a very good example for technology replacing jobs.  Supermarket Self-Checkout was once very popular, but soon, being replaced by people.  This article tells you why.
anonymous

Internet Marketing and Distribution Trends Impacting the Hospitality Industry from 2007... - 0 views

shared by anonymous on 07 Nov 12 - No Cached
  • Not only creating mobile friendly hotel websites, but sending marketing messages via mobile technology is becoming more and more important in hospitality. 1 billion mobile devices were shipped in 2006. The majority of these new devices provide broadband Internet access. The ability to instantly identify a user's geographic location allows marketers to provide a highly personalized marketing message and experience.
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    this is a old article but there is a good view for future marketing of hotel. that is mobile marketing. with more and more people using the smartphone, the apps for marketing will be a great way to expand your markets. airilines already use this technology to provide travel alerts concerning weather changes and flight schedules. why hotel can not provide such apps for customer. we can see that ther are several third part apps for booking and resevation already popular. so, how about a hotel creat their own apps for customers for the renovation and promotions. i think it will attrack more people to focus on you and bring more business for the hotel.
Katie Gallagher

5 pressing hotel security concerns for 2012 - 0 views

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    This article was all about the hotel security concerns for 2012. The 5 things the article lists as issues are: IT, terrorism, skimmers, liability and insurance fraud, and finally security as taboo. IT in a concern for hotel security because mobile and cloud technology is becoming very popular. Companies that do not protect their information with passwords are even more at risk. Data protection needs to include end to end management so companies are not just patching the security. Terrorism is another issue that was a concern in 2012. Hotels need to keep staff and travelers knowledgeable about possible threats, but in a way that does not scare them. Campaigns were placed in airports to educate travelers about notifying security upon seeing something suspicious. Another thing that hotel security should be concerned about is skimming. Skimming is a device that catches credit card numbers. Usually there is a need for an inside man for this type of threat. These people usually aren't criminals, but opportunists. Prevention of this in your hotel could be to hire an investigative team man making that known to the employees. This will keep honest people honest. Insurance fraud is one of the greatest business risks and it's the most expensive. Claims could be as small as a guest seeking a free room for stubbing his toe to a drawn out worker's compensation case. Liability is the label that hoteliers are held liable for criminal acts of a third party. Hoteliers should properly educate themselves on these issues and consulting an attorney if necessary. The final issue is security as a taboo. Security should become a part of day to day operations and hoteliers will be better able to address it. Hotel executives should insist their GM's make security a priority. This article was written for the year 2012. I still think that all these issues are relevant in 2013.
anonymous

Three Tech Trends Driving Hospitality Biz in 2016 | News | Hospitality Magazine (HT) - 1 views

  • Smart controls Hotel smartphone apps have become industry standard, but hospitality industry leaders are using the ubiquitous smartphone in another manner: They’re giving hotel guests the ability to control their rooms via their smartphones. So-called smart controls have been growing in popularity, but major hotel chains are taking them on, leading smart controls toward becoming an expected hotel amenity.
  • Smart controls Hotel smartphone apps have become industry standard, but hospitality industry leaders are using the ubiquitous smartphone in another manner: They’re giving hotel guests the ability to control their rooms via their smartphones. So-called smart controls have been growing in popularity, but major hotel chains are taking them on, leading smart controls toward becoming an expected hotel amenity.
  • Beacons Providing two-way communication with nearby Bluetooth-enabled smartphones, beacons went mainstream two years ago. Retailers led the way in experimenting with the technology, primarily using beacons to track shoppers’ habits and send promotional messages to consumers. Big names in retail, including Target, Walmart, and Macy’s have employed beacon technology in their stores. Beacons have become so widespread that Business Insider's BI Intelligence projected that beacons would create $40 billion in retail sales in the United States in 2016.
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  • Virtual reality With Facebook-owned Oculus leading the way, consumers are projected to purchase 14 million virtual reality headsets next year, with that number increasing consistently over the next five years to 38 million virtual reality headsets being sold in 2020, according to tech industry market researcher TrendForce.
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    This 2016 article discusses the implementation of smart controls (smart phone apps), beacons for Bluetooth-enabled smart phones, and virtual reality technology in the hotel industry, and how they have modified the way hotels compete.
anonymous

Top 5 Digital Marketing Trends for Hospitality Industry in 2015 | Ravish kumar | LinkedIn - 0 views

  • In hospitality industry, it’s important to be vigilant and on the move - take a closer look at how hoteliers embrace the upcoming challenges with the latest technology
  • Adapting digital marketing plans and gain the advantage over your competitors
  • eMarketing- Marketing, sales, public relations and advertising are some of the key elements of emarketplace.
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  • Content is still the King- Content will lead the way, as long as you create smart & high quality content for visitors coming to your website.
  • Customer Experience Wins over the Sales Pitch- It’s the fact that prospects turn down those hotel marketers who do nothing else but just sell!
  • Call to Action- A strong call-to-action is what engage the prospects and drives them to make further bookings.
  • Be Mobile Ready- The immense growth of mobile world (smartphones and tablets) is s quickly surpassing the age of desktop, laptop and personal computers
  • Put together these five key pointers and stay on top of all the latest developments in digital marketing.
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    Online marketing consultant and social media strategist Ravish Kumar shares five necessities for hospitality industry succcess when marketing in the digital age on LinkedIn. Of particular note is that this article was created in 2015, and likewise mentions the very critical transition from the popularity of desktops/laptops to the rise mobile phones as a crucial element to current emarketing.
yuliannab

What's Hot in POS Hardware: 2016 Innovations & 2017 Insights | News | Hospitality Magaz... - 1 views

  • Top POS Predictions for 2017 “Windows will no longer be the number one operating system in the market, as multiple operating systems are being offered to allow greater flexibility to consumers. Data collection will be a bigger selling point for consumers, not only to track sales and inventory, but also to manage shifts and training, as well as deploy customer loyalty programs.” — Bematech “We will see increasing configuration flexibility to adapt to more fluid layouts in a hyper-channel oriented world, smaller counter footprints, more intensive future-proofing and increased value.” — Fujitsu America, Inc. “Major restaurant chains will continue to adopt online ordering and line-busting technology and POS hardware will do a better job of connecting wirelessly to each other (Internet of Things) and to mobile (smartphone and tablet) devices. It will also integrate with sensors, cameras and video monitors to provide smart advertising to customers based on environment and purchasing trends.” — Epson “A lot of the new requests for hardware are around supporting initiatives for increasing customer engagement. These come in the form of minimizing the barrier for traditional POS, installing kiosks of varying sizes and form factors, mobility solutions, and customer-facing screens on the POS for supporting both touch and non-touch versions.” — Par Technology Corp. “In the end, hardware is simply the platform for software and consumer omnichannel demands. The rise in mobile payments and the EMV mandate will prod hospitality to upgrade legacy POS systems because of the need for security compliance and to accept more payment options. Tablets, smartphones, software- (SaaS) or POS-as-a-service models, and cloud-based POS will continue to drive the need for POS hardware to adapt to new IT and consumer interaction.” — Posiflex “POS hardware will expand connectivity in keeping with the IOT revolution, so operators will be able to provide a more personalized experience to customers at checkout.” — Toshiba “There will be increased investments in WiFi, location-based services (LBS), mobile computers and data capture solutions as more consumers use their smartphones to engage in mobile ordering and loyalty programs for personalized offers. In addition, businesses will have an increased need for visibility in automating food safety processes.” — Zebra
    • yuliannab
       
      It is interesting to see the predictions of the POS systems for 2017. Windows is a major contender in both hardware and software and I wonder if this prediction is true. Online ordering will most definitely be on the raise. Consumers will be using similar technology as UberEats, and at restaurants, people would be able to order and pay at their desk - there are already chains out there doing this.
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    Online ordering is a very popular thing here what I live. We have a local business here that comes to my hotel several times a day for guests that don't want to go out and eat. All they have to do is place their order from the full menu through the app and the food is brought to them for a $5 upcharge. The casinos have seen so much traffic from it that they have put a stand for the delivery service to drop off and pick up food near the taxi stops.
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    It is becoming very popular to order take out form restaurants through a variety of apps or websites. Some of these include, deliverydudes, postmates, deliverywow, ubereats, and eat24. I know that postmates not only delivers food but they will also pick up groceries, supplies, or alochol and deliver it to you. I also believe that amazon prime will soon be adding this to their services and will be delivering food in the near future. It is very convenient for those customers that don't mind paying tip and a delivery fee for the food to be delivered.
mtorres619

How hospitality industry can relish over cloud computing technology : | - 0 views

  • Cloud-based hotel software allows faster, less risky more affordable solution to hotel management so that they can save time, training and, most importantly cash flow.
  • More and more hotels are shifting their focus to cloud computing solution due to following reasons:
  • Affordability
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  • On time delivery
  • Reliability and security
  • Flexibility to operate from anywhere anytime
  • Global and regional brands can use SaaS technology to speed opening dates of new locations through faster implementation. As SaaS technology acts like catalyst for new trends in hospitality industry ensuring that employees become adaptable to the more dynamic delivery method.
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    Cloud based hotel software is allowing management for more efficient and affordable results. Hotel management can save on time, training, and cash flow. The cloud computing software enables hotels to construct their own IT infrastructure. This saves them money on expensive hardware equipment. Cloud based reservations are becoming extremely popular because of the customer can directly book a room via the web resulting in direct revenue for the hotel. More hotels are considering cloud-computing solutions due to: * Affordability - Hotels can save on hardware and can save on money being paid to employees to manage that hardware. All they need to focus on is paying for computing power and storage that the hotel may need. * Reliability and Security - Information is stored in the cloud, alleviating management of data being destroyed in a natural disaster or security breach. * Flexibility to operate from anywhere at anytime - A chain of hotels can easily use the cloud technology from anywhere in the world. The future of hospitality industry with cloud technology is moving fast and effectively, hotels want to deliver personalized guest experiences that will ensure customer loyalty. This data can be gathered by cloud technology, via email or reservation bookings.
hunter56321

How to choose an All-in-One PMS system for small hotels - Front Desk & Reservation Syst... - 0 views

  • Without a property management system (PMS), your capacity to grow your small hotel will be seriously stifled. After all, managing your bookings with Excel spread sheets or reservation books may allow you to scrape by, but it definitely doesn’t allow you to scale.
  • Small accommodation providers have to be extremely careful with how they spend their budget, so it is important to assess the costs involved.
  • Your all-in-one PMS system should give you one place to find all the information you need, and it should take you much less time to complete the same tasks.
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  • Your all-in-one PMS system should be accessible wherever you are, through any device. This means it should be cloud-based. That way, you can go about your day and still keep an eye on your reservations. All you need to do is bring your smartphone or tablet with you.
  • Your PMS system must make it easy for you to communicate with your guests in a structured way. This means that you can send pre and post arrival emails, and customises each email template to match your brand’s look and feel.
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    A PMS system should greatly increase the efficiency of a small hotel that is using manual booking techniques. The cost of a hotel PMS system usually varies according to the amount of features it has and is paid either through licensing fee, monthly subscription , or commission on sales. Some of the most important characteristics of a good PMS are portability and flexibility (making cloud based systems extremely popular). The functions a PMS should achieve include: increasing revenue per guest, managing sales channels, improving efficiency, guest communication, manage international bookings, automated inventory management, and much more. When selecting a PMS software provider, it is also extremely important to consider the level of technical support that is offered. Nicholas Reynolds
ahand019

HNN - 0 views

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    This article talks about some of the creative ways hotels are going green. As more and more guests are looking to stay at environmentally friendly hotels, properties have to go beyond just offering a towel initiative or just using LEED lights. Hotel chains like Kimpton, The Charles Hotel, Starwood, and Calistoga Ranch are all coming up with new ways to be more eco-friendly. About five years ago Kimpton Hotels implemented a complimentary bike service. Guests are able to check out the bikes and use them to navigate throughout the city. As this service became more popular, Kimpton started investing in more bikes at each property. The Charles Hotel in Cambridge Massachusetts offers a similar program for guests. Their program started eight years ago when they purchased a property in Boston. The program enables guests to experience the city, all-while being environmentally friendly. Hotels are also finding new ways to be eco-friendly with their food and beverage options. The Charles Hotel actually operates a farmers market on-site with local fruits, vegetables, and meats. Other companies like Kimpton focus on offering sustainable seafood in their restaurants. Kimpton has removed whale, turtle, and shark fin from their menus due to environmental concerns. Calistoga Ranch in Napa Valley has come up with a creative way to reduce their carbon footprint when it comes to yard maintenance. About 11 years ago, they brought in babydoll Southdown sheep to graze on property in order to reduce their usage of lawn mowers. These babydolls help Calistoga Ranch reduce noise and reduce usage of gas-powered lawn mowers. Guests love to visit with the baby sheep, which is an added benefit. Hotels like Kimpton, Starwood, The Charles Hotel, Calistoga Ranch and other have to come up with more creative ways to be eco-friendly as more and more guests identify that this is important when considering where to stay.
anonymous

The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance... - 0 views

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    Infogensis POS continues to grow in usage. Next month they will appear at the ICE Totally Gaming Conference to promote their usage for gaming hotels and resorts. Earlier this year, the company solidified a new contract with The Mark Hotel in New York City. Imran Raja, the Director of Technology for The Mark Hotel said, "with Infogensis we have the best of both worlds- a combination of fixed and mobile point-of-sale solutions that deliver comprehensive functionality and maximum flexibility." This new luxury NYC hotel features traditional hotel rooms and residences, a full service salon, and multiple dining options. Infogensis Flex is one of the many reasons why this POS is growing in popularity. It offers hotels the use of a tablet touchscreen in which there are multiple language and menu options to help streamline F&B operations. The property I currently work for utilizes Infogensis POS. It is easy to edit menu options and prices, switch to different outlet menus, and easy for new employees to learn.
Mariana Sales de Jesus

8 reasons why proximity marketing will matter for retailers in 2011 | RetailCustomerExp... - 2 views

  • Proximity marketing exploits activities that consumers are already involved with — and enjoy — to offer retailers a new path to reach their audiences, affording a higher level of interactivity that didn’t exist before. Proximity marketing expands the scope of interactive marketing in public places — malls, food courts, cinemas, airports, etc. — to offer a more spontaneous and direct interaction. Think of it as taking location-based marketing to an even greater level of "local," and being contextually relevant in absolute terms. Proximity marketing allows retailers to leverage their strengths and create an even more memorable interaction for consumers and, by extension, motivate return visits and increase ROI.
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    This article talks about the basics of proximity marketing, how every marketing campaign done with this can be review in real time. What is most interesting about this technology is that it can even inform you of those customers who accepted your message so you can save that info and use it in the future. This for me seems very invasive to the customers, laws need to be put in place to better monitor proximity marketing. For the retailer this is a easy way to reach the customers that are in the neighborhood and might become regulars at the business. 
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    The article highlighted is related to proximity marketing. The author stated that 2010 was the "year of the mobile", where people are accessing the internet more from their phones instead of a computer. The articles stated that it was believed that 2011 would be the year for proximity marketing; however, it didn't quite happen that way. The technology will eventually come but so far is not that popular yet. It is believe that this technology will be very effective to people that suffer with ADD and not attracted to static signage. The mobile marketing will be a great solution to interact with people with this type of condition. Another reason is that an ad from a store from the vicinity and only depends on foot traffic will be more prone to generate customers. The blue-tooth technology will be very favorable because the consumers that has it on is in some way accepting to be able to connect and doesn't incur any costs through the mobile carriers. Another advantage is that retailers would be able to record every number that the ad has been sent to and which ones were accepted or declines. That is another way to get to know your consumer. The difference between proximity marketing and traditional marketing is that it is done in real time; it is inexpensive to retailers by the elimination of delivery carriers and very fast. This is a very smart way doing marketing, but with every technology, there are downfalls. We need to avoid the marketing proximity to become an overload of overwhelming information coming through our cell phones as we walk down the street. Hopefully this technology will make retailers a little greener too.
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    I agree how this would save the company money and avoid them having to pay for the costs of running ads in the paper, printing of coupons, flyers, radio advertising, etc However, this could be perceived as a risk because you run the risk of allienating your customers, some of who may not be technological fans. Others would just hate to be bombarded with incoming texts. Bluetooth can be very hit or miss, if your on the phone with someone else at the time does the ad break up your conversation and make you loose the call? Sometimes when you use blue tooth you can't even hear the other person when driving. I personally can't stand it and just won't use it. I may not even use my cell phone if this trend is going to continue. i dont think i would like it very much
Marla Baldomero

Grand Millennium Kuala Lumpur Debuts Integrated Facebook Hotel Booking System - MarketW... - 0 views

  • Fans can now book comfortably within the Facebook environment with Sabre Hospitality Solutions' innovative social network technology
  • the hotel is rewarding Facebook users with a special fans only rate.
  • What sets us apart is the Sabre Hospitality Solutions' technology that allows users to book directly and safely without leaving the Facebook environment."
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  • provide us a good e-commerce platform that provides a reward for their loyalty to our brand on one of the most popular social networks."
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    Facebook is becoming more and more popular around the world and it is becoming a social media requirement for companies to utilize for their customers. Grand Millennium Kuula Lumpur realized this and became the first hotel in Malaysia to use Facebook as a booking engine, allowing its 30,000+ followers to book hotel accommodations comfortably and in a secure environment with a special fans only rate. Friends of the hotel's Facebook page feel confident when booking through this mechanism because the page links directly to the hotel's real-time reservations system, allowing customers to check availability and book rooms instantly. This is all done without ever leaving the Facebook page. Sabre Hospitality Solutions understands the growth of social media and is helping hotels engage guests through this new technology by providing the most comprehensive social media optimization solution available. They are helping hotels build loyalty, tap into new market segments, build buzz and grow their business through online communities. This is a very important and relevant marketing tool for Malaysia because their total number of Facebook users at the end of 2011 grew to over 12 million.
Marla Baldomero

GuestLogix Releases Upgrade of Airline Industry's Most Popular Onboard Point-of-Sale Mo... - 0 views

  • helps airlines perform transactions faster, in a PCI-compliant and secure environment
  • As airlines grow their onboard retailing programs, the need to process transactions more securely and faster requires technology such as the new XPDA-SP to support this
  • upgraded to provide improved processing power, communications and security.
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    GuestLogix provides technology for airlines that require onboard store and merchandising solutions. It creates, manages and controls onboard retail for airlines and other travel operators by tailoring to their needs and their passengers. Their main focus is ensuring onboard transactions are conducted in a secure and trusted way. It recently upgraded its onboard handheld POS device to help airlines perform transactions quicker in a PCI-compliant and secure environment. These handheld devices include features such as a barcode scanner, integrated printer and magnetic stripe reader while improving processing power, communications and security.
Leann Taylor

Sceptre Hospitality Resources Names Thing5 LLC Preferred Provider of Call Center Servic... - 0 views

  • Sceptre Hospitality Resources, the hospitality industry's foremost top line revenue enhancement service provider, announced today their "voice services will be powered by Thing5 LLC", the leading provider of telecommunications and reservation services to the hospitality industry
  • They have a long track record of helping hospitality clients achieve consistent sales revenue growth.
  • "Thing5 is a managed telecommunications technology leader built on the strategy of offering comprehensive, Communication-as-a-Service (CaaS) and BPO Solutions for the Hospitality and Travel Industries"
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  • Sceptre's Call Center Services' combined offerings will allow clients access to innovative and flexible services. The services cover full Central Reservations Office support, augmentation of In-House staff with overflow and after-hours reservation call support, to PBX operator calls, Click-to-Chat/Call, Email, concierge and loyalty program services.
  • Sceptre Hospitality Resources maximizes revenues for hotels and resorts
  • the company now serves more than 4,000 properties on its reservation platform
  • include MotionNotes, a video messaging platform, SpaLinx, a spa management and appointment booking application, HotelIQ business intelligence, custom internet marketing services and revenue management services.
  • Our technology, combined with our vast agent pool, allows us to offer the type of comprehensive solution that hoteliers need to optimize their voice reservations
  • combined offerings will allow clients access to innovative and flexible services.
  • maximizes revenues for hotels and resorts
  • specializes in electronic distribution, reservations connectivity, channel management, site and search engine optimization, revenue management strategies, reservation call centers and direct booking engines
  • interactive marketing programs, including website design, online advertising campaigns, social media solutions and other guest communication systems.
  • allow hotels to have access to powerful, cost-effective solutions that enable unparalleled control over the voice and online channels.
  • enable access to advanced analytics for all customer voice interactions including central reservations, on-property reservations, front desk and other business lines such as restaurants and spas.
  • offering better security and control
  • sophisticated reporting and intelligent routing tools
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    Sceptre Hospitality Resources, one of the hospitality industries leading revenue enhancement service providers recently announced that they will be using voice activated services powered by Thing5 LLC. Their switch over to Thing5 is largely due to the fact that this company has been one of the leading telecommunication providers in the industry. Sceptre is hoping that the quality service Thing5 offers will help them achieve consistant sales revenue growth. Thing5 offers a wide array of services including complete reservation office support, after hours reservation call support, as well as concierge and loyalty program services to guests.  I think that by utilizing the services Thing5 have to offer, Sceptre will continue to be one of the bigger revenue enhancement service providers in the industry. The many features of Thing5 voice activation systems will allow for a better customer service experience. Guests will have full access to reservation services  as well as in-house staff and will also be able to book at any time of day or night with after- hours reservation call support. 
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    Sceptre is a company that provides useful resources to resorts and hotels to optimize performance and service; thus increasing revenues. Thing5 provides users with control over voice and online channels to provide better security and has better reporting tools. The two are among the most reliable and popular in their lines of business and are working together.
Hyeyoung Jang

Advantages and Benefits of Point of Sale Systems Over the Older Cash Register Systems - 0 views

  • Whether it's a Brisbane point of sale, Sydney point of sale, Melbourne point of sale, or a hospitality point of sale in Adelaide a point of sale helps to speed up the service and delivery of good to customers. While a cash register only stores money and is often attached to a computer or bar code scanner a point of sale or POS does this all in one interface. Cash registers are often slower, and more limited in their options and methods of payment then a POS. For these reasons, many cash registers systems are being dropped for the more modern POS systems.
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    Point of sale systems are revolutionizing the retail and hospitality industry. They have gained much attention and are now much more common then the older cash register terminal systems that once used to be at every retail store in Australia. The reason for their increasing popularity in retail stores, hotels, and restaurants is that they are more efficient and make processing and tracking orders easier. In the hospitality industry a POS system is much better because of the different needs, requests, and reservations of customers. Data must also be stored, and processed by the staff of the hotel to ensure smooth operation of the hotel. Because POS systems can record date such as payroll. labor, volume of good sold etc, they are more feasible then a cash register system. POS systems are now found in high volume restaurants. Restaurants that bustling with clients have installed this new software to be able to track and complete orders in real time, similar to a rail or airport flight schedule. Customers appreciate when their food is delivered on time, and when their orders are not mixed up. For high volume or busy restaurants the POS system offers incredible advantages and the possibility of increasing profits.
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