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nbakir

The New Hotel Stay: Welcome Back - 0 views

facilityexecutive.com/...he-new-hotel-stay-welcome-back

hospitality

shared by nbakir on 07 Oct 20 - No Cached
  • For hotel executives seeking to survive (and thrive) in a post-COVID-19 world, there are practical solutions—both short-term and long-term—that can add joy back into the hotel guest experience.
  • They require the designer to really understand how users will move into and out of these spaces and interact with them.
  • Immediate fixes, such as six-foot spaced tape on the floor and acrylic panels at check-in, are both inelegant and temporary.
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  • designers must become leaders in finding creative, hygiene-driven solutions with attractive, budget-conscious, non-porous, non-transmitting and sustainable materials for future crises
  • the guest could experience a physical cleansing with UV-C light (400–470 nanometers (nm), an antimicrobial against numerous bacteria) as well as a metaphoric one, an abstracted feeling of rebirth and joy due to the use of art, music, lighting, and planting.
  • The UV-C light fixtures that can be programmed to activate when a guestroom, elevator, cab or corridor is unoccupied may soon become standard design practice
  • As hotel operators navigate the new normal, expect to see innovations in hotel welcome packages. Especially with limited staff, hotels will need to rely on visual cues that indicate and reassure cleanliness.
  • A brightly-colored seal on the room’s exterior door or towels wrapped in clear wrap to show items have been cleaned and hygienically packaged
  • next phase of guestroom should integrate separately-zoned HVAC supply and return HVAC systems, which have the ability to immediately evacuate air from infected rooms. To make the guestroom bathrooms ideal for privacy and infection control, restroom exhaust systems should be inspected and made to filter out air continuously.
  • Guestrooms worldwide are shrinking because space is expensive, which presents a challenge to designers looking to optimize already small spaces in line with social distancing guidelines.
  • Technological improvements to touchless entry doors, smart HVAC systems, and room lighting will occur, as information will now be imparted to the guest via phone or touchless television system. Smart spaces are not a new trend. In fact, a MarketsandMarkets™ report reveals the global smart home market size is expected to grow from $78.3 billion in 2020 to $135.3 billion by 2025. As more and more consumers rely on smart devices and sensors like Alexa and Google Nest, hotel businesses will need to adapt the same contactless technology solutions to their guestrooms and common spaces.
  • Elevated experiences to increase joy might include innovations in higher-end materiality, comfort, spa-quality guest baths, interactive workout systems, in-room workout equipment, and elaborate mood lighting systems. In the manner of the guest experience, the hotel needs to remain a peaceful, calm, and safe alternative to the more urgent, chaotic world outside.
  • jwilc019 on 07 Oct 20
     
    This article addresses how hotel design must change to be successful in a COVID/Post-COVID world. The emphasis the last few years has been on meeting spaces and smaller square footage in guest rooms, but with social distancing those wonderful new high-tech meeting spaces are empty. More guests are having to use their hotel rooms as a place to sleep, socialize, be entertained, and even work out. First impressions are crucial in all aspects of life including hotels meaning adding things like UV-C- lights can help to make guests feel safe and rejuvenated. Also we must redefine the guest "room" experience, such using Smart technology and intelligent room design.
  • nbakir on 18 Nov 20
     
    Staicoff (director of Oculus Inc.) stated that the covid-19 epidemic emerged as altering the settings of multiple organizations from healthcare facilities to the corporate ambiance. The designers created various changes in hotel infrastructure to meet the criteria of social distancing in the pandemic. Recently, the AEC (Architecture, Engineering, and Construction) business elevated to provide technical and innovative solutions to control the spreading of infections with physical distancing. Also, the emerging AEC technologies encourage check-ins and elevators of the hotels to be compatible with smart solutions. The intervention of "Zone of Calm" and UV-C light impresses the guest to ensure that the hotel is reliable, safe, and caring. UV-C light is an antimicrobial technology with a unique fixation of light, music, and art to influence the people. The describe that multi-use facilities (housekeeping, room service, laundry, remote control, menus) have been eliminated for safety features. Visual indication facilitates cleanliness in diverse settings. The coordination of hotels with hygienic corporations enhances responding protocols to prevent infection. The structure of guestrooms are preferred from the perspectives of reducing OA (outside air) and EA (exhaust air), but the approaches are costlier practices to meet the demands of the pandemic. The intervention of "separately-zoned HVAC supply and return HVAC systems" acts as a filtration tool to remove EA from infected rooms and control the spreading. Usually, guestrooms are created for multi-functional management, but the guidelines of the pandemic representing constructive and financial challenges. According to a report presented by Markets and Markets, the implementation of smart devices in the markets would double by 2025 worldwide. At a minimum, the materialistic quality is designed considering long-term goals with comfortable and mood elevated facilities.
Xiaoqing Zhang

Top technology trends in the hospitality industry - 0 views

www.hotelresortinsider.com/news_story.php

shared by Xiaoqing Zhang on 18 Jan 13 - No Cached
  • 1. New age customer relationship management programs prompt hotels to obtain information regarding guest preferences from different systems at the basic property level and spreads the same throughout the company. The process is operated by merging property level CRM data with a greater CRM system located at the headquarters for an entire chain of hotels. The information is used to provide customized services as guests check into a hotel of the same chain. It does not end here, historical transaction data of the guest is also supplied to avoid prior mistakes and ensure complete satisfaction. Various softwares like BizTalk Server 2006 and Microsoft Dynamics CRM help in information management and assist in comprehending the trends, behaviors and habits of various guests. 2. In-room systems incorporated by different hotels offer gaming options, bill display, thermostat and light control, in-room music apart from the privilege to watch first-run movies with wide screen plasma monitors. Some hotels also have device oriented interaction facilities that helps in reducing the hurdle of maintaining multiple service offerings for different areas of a multi-use property cum residence. The Microsoft Media Center with advanced plug-ins facilitates the process. 3. The new Radio Frequency Identification (RFID) system enable guests to locate each other at a ski resort and allow them to pay for a meal resulting in a cashless payment system that is capable of being used on and off property. It helps in yielding an immediate return on investment while raising the profit level. The whole process is facilitated through the implementation of Microsoft BizTalk Server and Microsoft MapPoint Location Server in combination with RFID and other location based services. It thus allows better security and freedom apart from the option to pay for meals. 4. Implementation of efficient business processes is possible through interchange of data. Creation of specific interfaces leads to integration between property-level systems. The process is operated through implementation of an "Information Hub" powered by Microsoft BizTalk Server at the property level which routers all collected informations to different systems and runs the business by streamlining data exchanges. 5. The dynamic platform offers a self-healing hotel technology for constantly monitoring a hotel's systems to solve problems before they spread throughout the property.
  • Xiaoqing Zhang on 18 Jan 13
     
    This trend promotes a far-reaching effect on the hospitality sector while boosting potential for the growth of business.
Marcos Oliveira

Cloud-Based Event Planning Design Tool Set to Preview at BizBash Ideafest -- NEW YORK, ... - 0 views

www.prnewswire.com/...izbash-ideafest-175595201.html

shared by Marcos Oliveira on 28 Mar 13 - No Cached
  • The Plaza Hotel, Mandarin Oriental, The Pierre, Pier Sixty, Harriette Rose Katz of Gourmet Advisory Services, State of the Art, Marcia Selden Catering and Foremost Caters
  • core of AllSeated.com's unique usage includes creating and viewing venue maps, managing floor plans, table layouts, building guest lists, seating arrangements and the operational setup of an event. Venues can program in the specs for their own space using the services tools and then add various features like table and chair sizes, spacing specifications, placement and more
  • chance
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  • AllSeated.com is the new and completely free collaborative tool that connects venues, event planners, vendors and event hosts in the cloud so everyone can work together from one centralized and secure website -- no downloads required
  • archaic and inefficient methods
  • a practice that wastes approximately $5 billion a year in manpower and operations costs
  • chance for a mismanaged seating chart to ruin the entire event
  • Event hosts can let their venue and event manager know they are using AllSeated.com so they can join in
  • Optimized for desktop, laptop and all iOS and Android tablets, everyone involved in planning the event has access to the service from anywhere, at anytime
  • Guest lists can be created in minutes as the tool allows hosts to import guests from social networks and email accounts.
  • An event is all about the glamour, best food and best music so it's great that we no longer have to give our customers a piece of paper for the layout but can offer them a state-of-the-art solution that will save an incredible amount of time, money and eliminate a lot of stress
  • AllSeated.com is an easy-to-use cloud-based event planning tool for venues, event planners, vendors and event hosts to seamlessly collaborate on the creation, updating and implementation of floor plans, seating charts and guests lists
  • Marcos Oliveira on 28 Mar 13
     
    In the fast paced and often stressful world of event planning, a new innovative planning tool has been released that allows customers, vendors and anyone else the opportunity to see event layouts, menus, specifications and make notes on the event from either a desktop, laptop or even an android device. The event planning tool is called AllSeated.com and is completely cloud based which eliminates the use of the much antiquated way of writing everything down or showing a photocopy of a layout. Allseated.com also utilizes social media and to sync guest lists making it even faster for the client. With AllSeated.com, the hassle of having to book an event is eliminated and the customer can feel more at ease with their event on hand and the event manager can also have a much less stressful experience.
Krystal Jost

Keycard hacker picks locks, exposes gap in hotel security - Travel Kit on NBCNews.com - 0 views

www.nbcnews.com/...oses-gap-hotel-security-918330

technology hotels hospitality electronic door keys locks security safety travel hacker

shared by Krystal Jost on 13 Feb 13 - No Cached
  • Last week, the self-described hacker/music aficionado demonstrated a homemade gadget that could conceivably unlock millions of hotel-room doors around the world.
  • Brocious followed up his demonstration by publishing a how-to paper that may inspire other hackers to try their hand at entering guests’ rooms without their knowledge or consent.
  • most hotel crimes are crimes of opportunity where crooks take advantage of guests’ inattention.
  • Krystal Jost on 13 Feb 13
     
    Almost everyone has recently heard of Cody Brocious and his gadget that was implemented and utilized to unlock guest room doors in Onity locking systems. This issue has been recently broadcasted all over the news and has gained the awareness of millions of people, making travelers panic when staying in hotels, and questioning their safety and security. The truth is, behind the issue at hand, travelers have been utilizing hotels and other establishments without being concerned or conscious of their safety, and with some negligence, and lack of attention, they put themselves at risk in numerous different ways. Although Brocious' invention gained the attention of the public, and although he went out of his way to be sure that other hackers out there knew how to replicate the system and how to utilize it to their advantage, enabling hackers to enter guest rooms and steal their personal belongings without their permission, or potentially cause physical harm to a traveler as well. Stated in this article, according to Forbes, the gadget that Brocious invented has proven inconsistent in its effectiveness. That is not to say that it could not eventually be improved, but with the changing in technology, and now the gained awareness, hotels are focusing more intently on ensuring guest security through their technological outlets. Technology affects many aspects of a hotel guest's security - from internet access to credit card information, along with guest room locks and personal identity. The article also suggests numerous ideas for how guests can avoid a lot of problems with their safety in mind, including using secondary security systems on their door, ensuring closure of the room door when leaving he room, as well as never keeping your room number written down with your key. The article also focuses on how utilizing your energy to ensure that your belongings are safe in your room as you would in your own home, is energy more well spent than being concerned about someone
Gaby Belardo

Hotels Seek an Edge in Offering the Right Digital Perks - 0 views

www.nytimes.com/...g-the-right-digital-perks.html

shared by Gaby Belardo on 28 Oct 12 - No Cached
  • Gaby Belardo on 29 Oct 12
     
    "Hotels may have come late to technology, but recently they have been jumping in as travelers, especially those on business trips, demand to be constantly connected and expect hotels to make that possible. Hotels now see technology as a way to stand out in the crowd of brands." "The No. 1 thing travelers want, she said, is high-speed Internet access and enough bandwidth to download videos, social media and music. According to a 2011 Concur/Global Business Travel Association study, 91 percent of business travelers use a laptop computer, 81 percent use wireless broadband, 73 percent a personal smartphone and 67 percent use mobile travel apps on their phone." Hotels are coming up in the world of IT investment. This article shares about how hotels have benefited by utilizing technology such as interactive computer services such as early check in, valet services, and recreation room instructions. Although certain parts of IT investment remain expensive for hotels, like investing in adequate bandwith for all parts of the hotel, this article proves that the investments have been worth it. "John R. Hach, senior vice president for global product management at TravelClick, a hotel service provider in New York, said that hotels with optimized Web sites were capturing 10 percent or more of their reservations from mobile devices." For hotels, IT investment has proved to be the right decision. Hotels do not want to be left behind in this technological advancement.
Alejandra Kravets

Norwegian Breakaway to Feature Line's Largest Youth and Teen Areas | ehotelier.com News... - 0 views

ehotelier.com/...item.php

shared by Alejandra Kravets on 09 Apr 12 - No Cached
Wei Ding liked it
  • “We know how extremely important it is for families to offer engaging, interactive programs for children and teens in a comfortable, well-equipped environment. Norwegian Breakaway will incorporate our biggest youth facilities with the best youth programming at sea with our new Splash Academy and Entourage programs.”
  • Entourage is Norwegian Breakaway’s high energy, exclusive teen zone for ages 13 through 17, located on Deck 16.
  • Alejandra Kravets on 09 Apr 12
     
    Norwegian Cruise Lines is launching a new ship next year "Norwegian Breakaway." Their main target market will be young adults and teenagers. It features the Splash Academy and Entourage that is a youth area dedicated specifically for three different age groups; teens, babies and toddlers, and a designated space where parents can play with their kids. Teenagers in the evening can enjoy the Entourage area that becomes a teens-only nightclub with a dance floor, large screen television and music, including a video jukebox. Using the latest technology Norwegian e-Youth tablet-based electronic registration allows parents to swipe their keycard and input a password to sign in their children to many activities and programs.
Ganna Gorbachuk

3 Ways to Help Your Speakers Help Your Hybrid Event - 0 views

meetingsnet.com/...speakers-hybrid-events-0410

audio conference call speaker hybrid event planning software tech technology

shared by Ganna Gorbachuk on 15 Apr 12 - No Cached
Wei Ding liked it
  • Ganna Gorbachuk on 15 Apr 12
     
    Hybrid meetings - meetings where some part of the event is broadcast to attendees tuning in remotely become more and more popular right now! There are few technical requirements for Skype conferences, video calls and so on which need to be done. First rule - try to communicate before the actual event, check up the sound, try to make a plan, what if smth fails. Second rule - less music and live video. People are using different devices to connect with you, so you cannot be sure everyone can get all the audial part of the presentation clearly. Third rule - speaker issues. We should remember speakers are not necessarily bringing the sound up to the listener just as you say it. There might be some glitches, the sound may delay, sometimes you need to check if the audience have heard everything clearly, or you need to repeat several things.
Wei Ding

Apple iCloud: What it is, and What it Costs | PCWorld - 0 views

www.pcworld.com/...t_it_is_and_what_it_costs.html

shared by Wei Ding on 14 Mar 12 - No Cached
  • iCloud does not replace local storage on iPhones, iPads and iPod Touches
  • iCloud also remembers your device's settings, apps, home screen layouts, ring tones and text messages, so all of that information is available if you upgrade or replace your iPhone or iPad.
  • Third-party apps will be able to use iCloud as well
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  • Apple will provide 5 GB of iCloud storage for free, but iTunes music, apps, books and Photo Stream don't count against that total.
  • Wei Ding on 14 Mar 12
     
    This article mainly talks about icloud basics and the cost of icloud. Icloud has lots of benefit for the customer who uses apple devices. Icloud do not replace local storage on iPhones, ipads and iPod touches. Icloud keep data in sync between any apple device and PC that you own. Every data are available across devices from Iphone to ipad. All the documents can be shared in any apple devices and people do not need e-mail or USB to store and transfer files. It brings lots of conveniences to the customers. Also, icould provide excellent backup function for customers. Another advantage of apple devices is that third party apps are able to use icloud as well. The cost of this service is not really expensive and apple will provide 5GB I cloud storage for free. Apple charges some extras money for additional storage, but it is not very expensive. Icloud will help apple not only enhance current market, but also can expand the future PC and other digital devices market. People who own multiple iOS devices will get the most out of iCloud, because it saves the hassle of manually transferring data between iPhones, iPads and so on. Therefore, more and more people will purchase apple devices in order to get the most out of icloud.
Yichen Yang

Personal cloud subscriptions expected to reach half a billion this year - 0 views

www.itworld.com/...pected-reach-half-billion-year

technology Mobile Cloud

shared by Yichen Yang on 10 Sep 12 - No Cached
  • Yichen Yang on 10 Sep 12
     
    Nowadays, more and more consumers use cloud-based resources. The article predicted that there could be a half-billion personal cloud storage subscriptions be the end of this year. HIS company did a research and posted that the increasing number expected to 625 million next year and to 1.3 billion by 2017. Also, they are expecting various formats of the materials, such as photos, music and videos. However, the business model of the cloud company become a problem indicated that they cannot generate money from the market. HIS believes that the mobile network operators are in a better space than that of cloud company because they do not need to mine the data for marketing purposes. The mobile operators claim that they have the capability to offer cloud-storage services and may need to offer pure-play cloud offerings. Also, they are in the better position to attract consumers by more options.
Sherine Mattison

What is Ecommerce? - 0 views

www.networksolutions.com/...what-is-ecommerce

shared by Sherine Mattison on 15 Sep 12 - No Cached
  • Electronic commerce or ecommerce is a term for any type of business, or commercial transaction, that involves the transfer of information across the Internet. It covers a range of different types of businesses, from consumer based retail sites, through auction or music sites, to business exchanges trading goods and services between corporations. It is currently one of the most important aspects of the Internet to emerge. Ecommerce allows consumers to electronically exchange goods and services with no barriers of time or distance. Electronic commerce has expanded rapidly over the past five years and is predicted to continue at this rate, or even accelerate. In the near future the boundaries between "conventional" and "electronic" commerce will become increasingly blurred as more and more businesses move sections of their operations onto the Internet.
  • Sherine Mattison on 15 Sep 12
     
    "Electronic commerce or ecommerce is a term for any type of business, or commercial transaction, that involves the transfer of information across the internet." This type of commerce includes various types of businesses exchanging goods and services. It is now one of the most important aspect of the internet available to consumers. "Ecommerce allows consumers to electronically exchange goods and services with no barriers of time or distance." As ecommerce expands and continue to grow more and more businesses will adapt to this kind of commerce to reach a wider global market. Consumers or other businesses too will be able to access the goods and services that they would not be able to use in the conventional means of commerce. With proper implementation and monitoring ecommerce would be a faster, cheaper and not to mention more convenient kind of trading goods and services. This will eventually have a greater competitive advantage over more traditional type of commerce
Te Gu

High tech hotel room pops up in Paris | SmartPlanet - 1 views

www.smartplanet.com/...635

tech hotel room hardware

shared by Te Gu on 20 Jan 12 - No Cached
Diane Cacho liked it
  • odesco said that the Surface interactive table is among the most surprising feature.  Guests can use it to browse the Web, play online games, or even use interactive maps to plan the next day’s adventures.  “Its applications are basically unlimited,” she said.
  • Te Gu on 20 Jan 12
     
    Surface interactive table is very popular in recently years. It is a technology that through glass capacitive touch screen. The technology is used to capture guests touch on acrylic surface. This kind of interactive table could be included games, internet and communication to offer a complete interactive experience. Guests can pass by, touch or approach the screen to activate the system and the content will start immediately when guests use finger to point the device. The technology has a lot of methods to use. The screen not only can click, double-click but also rollover, multi-touch. Because some users are use the same screen for meeting, playing game and organizing, the interactive table has a lot of ways to use even to perform activities which use two hands in parallel. If the hotel has this technology, it is really a surprise. The businessmen will use it for meeting and communication. The children use it to play games together and the travelers are likely to design maps, mark destination and organize their tourism.
  • Ligia Elizondo on 21 Jan 12
     
    In the hotel that I used to work in Down Town Miami they have two surface interactive tables. Guests love them! As you mentioned before they play games such as chess, Chinese checkers, and you can play the piano too. You can also check for directions, listen music, and look for information. I know there is a restaurant in Orlando that have Surface interactive tables too, it would be nice to check it out.
  • Alejandra Kravets on 21 Jan 12
     
    That is a great idea that Paris is putting into practice. For only 199 Euros which is around $256 dollars you can get a room like that, I will totally do it! Comparing rooms here in South Beach that are much more expensive and do not have The Eiffel Tower as the view, that is a great deal. And, they are just testing this concept for 3 months and if they see that the demand is high enough they will keep it for longer. This, at the end will result with higher profit and product differentiation. Customers will love it!
angelamenoher

KLM Announces "Social Seating" with Facebook Data: Brilliant Idea or Nightmare? - 4 views

diigo.com/0muw3

social media travel planes apps tech klm

shared by angelamenoher on 29 Jan 12 - No Cached
  • angelamenoher on 29 Jan 12
     
    Would you pick your seat based on an app for your next plane ride? Well on KLM you can and Virgin is working on one too. Personally I use that time to relax but if I could use it to avoid an avid stamp collecting chatter box it would be worth it. There may be a small fee and possible sell of personal information to marketers but on a long haul flight sitting next to a like-minded individual might make all the difference in a good vs awkward ride. Very neat! Unfortunately, the fun and celebrations of the Christmas season are often dampened by the stressful experience of holiday air travel. ...
  • ...4 more comments...
  • YONGHE FAN on 29 Jan 12
     
    WOW..That is a very interesting article. The "social seating" is a creative techonology with a great wish. But I think it is not a easy job to solve and avoid the negatives of this program. The article said the program is meant to align people of certain interests and is not meant to be a type of on-board dating service. No...No matter how many times the company emphasizes that the program is not on-board dating service, it would turn into a dating model.
  • Carl Miller on 29 Jan 12
     
    This seems like an idea that would be very popular, particularly with those who are addicted to facebook. I think it's creative and interesting in concept but I don't think I would even use it if it were free. I am pretty tall so getting an aisle or exit row seat is more important to me than who I sit by. Even if I travel with family or friends, I prefer to listen to music or catch up on reading when I fly. This is a pretty cool idea, but it's not for me.
  • Melissa Krajewski on 30 Jan 12
     
    I agree with you Carl, great idea but not for me. I'd prefer physical comfort over social activity when it comes to flying. If you are the social butterfly who uses Facebook on a regular basis you are probably likely to introduce yourself to your seat mate anyways and strike up conversation. I like the mystery. However, crying babies are never fun so I can see how some people may use this to benefit their sanity.
  • angelamenoher on 31 Jan 12
     
    Hate to say it but I would pick either a short quiet bookish seat mate for silent comfort or a hot single well traveled man if I was feeling talkative. You're right Yonghe it would turn into a potential singles app.
  • Lorena Collazos on 05 Feb 12
     
    I feel that an app that uses information from social media may be too personal for most. However I do see an opportunity from this idea. Airlines may consider adding an option for their passengers to select if they are travelling for business or pleasure. They could assign seat depending on the purpose of the passengers trip.
  • chunxia gao on 05 Feb 12
     
    To tell the truth, I will try it if it is free to choose people around you. But on the other hand, I think it is hard to implement this system.....
Kevin Character

Airport Hotel Gets Tech Renovations for Event Space - 1 views

www.marketwatch.com/...nt-space-renovation-2012-02-16

event planners technology hotel airport

shared by Kevin Character on 26 Feb 12 - No Cached
  • Kevin Character on 26 Feb 12
     
    The Atlanta Airport Marriott just completed event space renovations that will enable event planners to host any size party/ meeting with the most updated technology. The Georgia hotel features 28,300 square feet of event space, including two ballrooms and 27 breakout rooms. The hotels lobby features a complex monitoring system for flight tracking information and departures by Delta Airlines. Touch screen kiosks have also been installed at concierge stands that will allow planners and people attending events to search for nearby restaurants and attractions. Additionally, the most recent renovation included in the installation of multi-use TV screens in the rooms. The screens allow guests to hook up iPods and other music devices. Guests may also use the new TV's as computer monitors. This connectivity is becoming more common in event spaces and visitor centers. I personally know that similar technology was recently installed in New York City's Central Park. Touch monitors enable park visitors to navigate their way around more efficiently. Additionally, tour guides have been equipped with handheld devices to track visitor usage and access information quickly.
  • Marcia Brown-Kelly on 02 Mar 12
     
    This is great, This hotel is certainly utilizing technology that will be most convenient for meetings and events. Multi -use TV screen are very nice. More and more hotels now are investing in Ipod docking stations. Love the idea of the touch screen kiosk at the concierge stand.
Caroline Hardenbergh

Behind the hype Caribbean Week in New York means some serious business   - NY... - 0 views

www.nydailynews.com/...ous-business-article-1.1087675

caribbean business technology hospitality travel Investment networking economic development

shared by Caroline Hardenbergh on 05 Jun 12 - No Cached
  • when the Caribbean Tourism Organization gets underway tomorrow, delegates, diplomats, tourism trade representatives and others will also be getting down to some serious business. Thursday’s Investment Power Forum on the Caribbean, honoring internationally-renown Virgin Group founder Richard Branson and featuring the chief executive of Branson’s Caribbean-based Branson Center of Entrepreneurship, an economic development initiative, is a perfect example of the key networking events tailored for decision makers in the tourism, travel and investment fields.
  • Caroline Hardenbergh on 05 Jun 12
     
    The Caribbean Tourism Organization presented this event to communicate investment opportunities in the Caribbean. The choice of New York as a venue was a very strategic choice as this is an international investors mecca to the West. Forums featured private equity firms, renewable energy firms, and assorted tourism representatives from many of the island nations throughout the Caribbean. "If you are a private equity investor, investment banker, financier, real estate developer, hotel chain executive, lawyers, architect or entrepreneur, looking to grow your money and do business in an emerging market that is on the up and up, then this is a can't miss event," said Felicia Persaud, convener of Invest Caribbean Now and CEO of Hard Beat." Also offered is a Trade Show and Educational Seminar for Travel Agents, and government representatives were available to provide in-depth information for journalists and tourism professionals. This event is the perfect type of forum of destination based tourism agencies to market their locations not only for further investment and development, but to showcase a variety of features and benefits. As an aspiring meeting professional, such a seminar is the perfect example of showing a prospective client that while brochures, marketing advertising, and other forms of media can tell a lot about a place, nothing beats having some of the actual people, food, music, clothing, sounds and smells that can all be recreated at full-scale events to provide the perception of a full sensory experience. This experience will create a desire to go and be a part of that destination unmatched by any other form of marketing.
Jennifer Koren

Airlines' New Online Marketing Strategies - Articles - Executive Travel - 0 views

www.executivetravelmagazine.com/...ew-online-marketing-strategies

airlines marketing strategies travel online marketing

shared by Jennifer Koren on 17 Nov 13 - No Cached
  • Rather than eliminate the need for travel, however, the Internet seems to have enhanced it as airlines stoke the public’s appetite to go places and social networks turn airline passengers into cheerleaders for airlines and destinations.
  • Virgin Atlantic uses a hip voice along with photographs and design to excite customers about the travel experience.
  • By 2008, the entire airline industry had transitioned from paper to e-tickets for a savings of $18 billion, according to the International Air Transport Association.
  • ...2 more annotations...
  • “The handheld device has broached a whole new paradigm of convenience.”
  • Southwest Airlines felt the online wrath of several passengers who posted videos to YouTube after airline employees told them they were too fat to fly. An anonymous traveler wrote to Richard Branson complaining about the food on a Virgin Atlantic flight, a letter that—along with photographs of the offending meal tray—soon went viral. And David Carroll, a Canadian folksinger whose guitar was broken while in the custody of United Airlines, became the voice of customer rage when the airline declined to reimburse him for the broken instrument. Carroll posted on YouTube three bitingly funny music videos assailing United. More than 10 million people have viewed them.
  • Jennifer Koren on 17 Nov 13
     
    In this article, Christine Negroni discusses the future of airline booking and travel. Over the last ten years, there has been a shift from telephone reservations to computer reservations with the birth of the World Wide Web. With new mobile devices and smart phones, customers are now trying to find the newest, easiest way to work a plane ticket or a vacation. Companies have to strategically plan how they will market to thei customers. FOr leisure, companies will want to reach them through Facebook and Twitter. With the internet, airlines today need to focus on their image. The image is just as important as the product you sell, or the plane ticket the customer purchases. With Youtube, anyone can post whatever they'd like, so hospitality companies and airlines especially, need to be weary. Because the aviation industry is so large, the internet give customers and companies a way to interact on a deeper, more personal level.
anonymous

The top 6 hotel tech trends for 2018 | Hotel Management - 0 views

www.hotelmanagement.net/...top-5-tech-trends-for-2018

shared by anonymous on 06 Jul 18 - No Cached
  • anonymous on 06 Jul 18
     
    This article talks about some upcoming trends in hotel technology that are changing the hotel experience for both employees and guests. Machine learning and artifical intelligence (AI) is one of the top trends for 2018. The more that can be learned about a guest the better to serve them. There's also an emphasis on collecting more data and using it effectively. This goes back to the service part of hotels. Wireless charging is also mentioned in the article. Wireless charging is efficient and convenient and solves the problem of not enough outlets being located in hotel rooms sometimes. Voice technology is also mentioned and is a growing trend. This is seen in rooms where you can command the system to turn off or on the lights or turn on music for example.
dbonn009

FAQ - Tortuga Music Festival - Fort Lauderdale, FL - 1 views

www.tortugamusicfestival.com/faq

shared by dbonn009 on 01 Apr 19 - No Cached
  • dbonn009 on 01 Apr 19
     
    This webpage explains how attendees can update their electronic wristbands with payment information to attend the festival cash and/or card free. No liabilities mean a better time and less distractions!!
ysuarez123

New app rates restaurant noise levels - 0 views

www.nrn.com/...-rates-restaurant-noise-levels

shared by ysuarez123 on 18 Feb 18 - No Cached
  • Consumers can use social media to rate a restaurant’s food, ambiance or speed of service. Now a new app will allow diners to rate the noise levels at their favorite eatery.The iHEARu app officially launched on Tuesday in San Francisco, the first city in what promoters hope will become a global network to help consumers find “ear-friendly” public places
  • More than 20-percent of the U.S. population has some hearing loss, and one in three people over age 65 have disabling hearing loss, she noted. But noise levels are also a concern for any guest looking to have a quiet business meeting, for example, or for a group looking to hear each other speak.
  • Users can open the app in any restaurant and map it, then press a button to make a recording to determine sound levels. Users can also add comments about their own subjective experience and share it through Facebook or social media.
  • ...3 more annotations...
  • The app is not designed to punish loud restaurants, but to give consumers crowd-sourced information about the most “ear-friendly” venues or best timing for finding a quiet spot.
  • Someone looking for a brunch spot, for example, could see how noise levels compare at 11:30 a.m. at a rated venue, compared with noon or later, Tremblay said.
  • In addition, restaurants can be certified as ear friendly based on commitment to certain practices, such as being willing to turn down music on request, having rooms or tables in quieter areas, using acoustical tiles or other sound-absorbing materials, sound isolation, table placements or other noise-reducing practices and, of course, being rated well by the app.
  • ysuarez123 on 18 Feb 18
     
    Being in the food and beverage side of hospitality I tend to post mostly restaurant technology, this one specifically caught my eye as the restaurant I just recently left in New Orleans would always get complaints about how loud it was. With the new app iHEARu, users can measure the decibels in a restaurant as well as track how it changes at different times throughout the day. The app could help users find places to have business meetings, take someone who is hearing impaired, or even help families find a welcoming restaurant if they have younger kids or just patrons in their party who tend to be a bit louder. With the overgrowing effects of social media reviews on restaurants I found this rating system to be mostly beneficial. This would only lower the number of things a guest has to potentially complain about or upset other guests. Often diners don't realize how important noise level is to their experience until is it something that upsets them. Personally if I was going out with just my mom or sister, I might want something quieter so we could catch up, but if we are going out with my entire family we better pick a loud restaurant so we don't get dirty looks when we are inevitably yelling across the table. This app essentially helps all kinds of diners find the right fit for them.
glope143

Disney World Room Upgrades, Special Requests & Tips - MouseChat.net - Orlando News & Re... - 0 views

mousechat.net/disney-world-room-upgrades

property management system technology disney

shared by glope143 on 01 Jun 18 - No Cached
  • Your Disney World vacation booking starts at CRO and is in the CRO system or comes in as a Disney Vacation Package. The key point is that the actual Disney World Resort, like the Grand Floridian, has no record of your reservation until it is transferred to the Disney resort itself. That happens either 3 or 4 days out. Sorry I forget the exact number of days out the specific Disney Resort gets the reservation in their hotel Lilo Reservation System.
    • glope143
      glope143 on 01 Jun 18
       
      By no surprise, the Disney Company is extremely private in what information about their theme parks, resorts, and dining locations is released. One can applaud the company for this monotonous effort as it is very difficult to find legitimate information online on any internal subjects. As a former Walt Disney World front desk agent, I searched some key words attempting to look up some information about the Resort's current property management system to share with the class. The PMS used is a Windows based operation with a User Interface titled LILO (complete with a photo of the animated namesake when logging on). The functionalities provided by LILO include room and ticket sales, reservation management, housekeeping, bank-in/bank-out, accounting, and resort configuration.
  • Other Disney resorts have thousands of rooms with turns that can be very little or 50% of the hotel could turn over in just one day.
    • glope143
      glope143 on 01 Jun 18
       
      The Walt Disney Resort in Orlando includes over 15 lodging options, some exceeding 1500 rooms in a single property. The LILO Interface works to connect the entire property, making it simple for a cast member working at the All Star Music Resort to check-in a guest staying at the Animal Kingdom Lodge if needed. This interface interacts primarily with Disney's RFID powered "Magic Bands" that serve as the room key, payment method, photo capture, and Fastpass+ service for guests across property. As of today, the Orlando Disney property is the only property owned by the company to offer the RFID technology. Testing began 2012 and since then the company has successfully rolled out the MagicBand 2.0 program.
hchiebooth

7 Event Technology Trends to Explore in 2019 - Eventbrite US Blog - 1 views

www.eventbrite.com/...technology-trends-in-2018-ds00

hospitality software tech solution mobile green technology

shared by hchiebooth on 21 Feb 18 - No Cached
    • mrueda
      mrueda on 03 Oct 18
       
      The article discusses seven event technology trends that are trending in 2018. Event planners are on the hunt to discover the next new products or services that will help them stand out in a coward full of competitors. One trend, that I find so interesting is facial recognition technology. Event planners are using algorithms to reach out to new audiences via social media, improve check-in and security! Another trend, that caught my eye was artificial intelligence for events. Technology such as "chatbots." Chatbot is an automated customer service that helps both guests and event organizers. It will alleviate some of the duties of the staff to be more efficient and address guest issues faster. There are also the right APPs that are being created for events for guest to search, book, post and review events in one place. Also for event organizers to price, communicate and organize all in one place.
  • Reach new audiences
  • Improve check-in, feedback, and security
  • ...2 more annotations...
  • Artificial intelligence for events
  • The right event apps
  • clatt001 on 21 Feb 18
     
    So, being an event professional in the hospitality industry this article intrigued me. Some of the trends listed are trends that my clients and I have already been using for a few years now like livestreaming events, I had a wedding in Jamaica in 2015 in which my clients live-streamed their nuptials for those daily and friends who could not make the trip. What I did find intriguing was the Facial Recognition aspect of Event Technology. That is unbelievable to me. I know we now have iPhoneXs and SnapChat that already do this so I guess its just a matter of having the right type of phone and app that is compatible with this feature.
  • ...1 more comment...
  • mkim001 on 18 Jun 18
     
    This article for event planning and technology shared the current trends of event technology for this year. Facial recognition is becoming popular and is encouraged to use to target an expansive audience. Some events encourage audiences to take advantage of technology by using Facebook to tag photos of the event attendees to to a personalized album. The article also predicts that the future holds facial recognition for attendees checking in for a further improved event. RFID is being widely used by experienced event coordinators in place of event tickets and to reduce payments made physically. With the usage of RFID, it enhances the productivity for the attendees, as well as, make special features, such as raffles, much easier and fun to conduct. Automated customer service features are also rising as it enables guests to conveniently have their questions answered without having to wait to get a response. For example, according to the article, Sound on Sound Fest is a festival for music lovers that created a customer service feature via Facebook Messenger to answer any questions from the potential and prospective attendees. It was said to have instant gratification and success in the ease of asking and answering questions. Apps are also taking a part in events. Apps, such as, Pathable (connect with attendees throughout entire event), Presdo (takes into consideration behavior of attendees), and attendify (share photos, messages, and comments with attendees) are example of applications that events benefit from in this growing trend of event technology. Broadcasting events also assist in gaining popularity for an event and social media walls encourage attendees to post photos of the event with hashtags. Technology is growing and gaining popularity in events. Due to the fact that people are almost never without their cellphones, nevertheless, on their cellphones, the discussed features are popular amongst event attendees and aids in bubbling the posit
  • mrueda on 03 Oct 18
     
    The article discusses seven event technology trends that are trending in 2018. Event planners are on the hunt to discover the next new products or services that will help them stand out in a coward full of competitors. One trend, that I find so interesting is facial recognition technology. Event planners are using algorithms to reach out to new audiences via social media, improve check-in and security! Another trend, that caught my eye was artificial intelligence for events. Technology such as "chatbots." Chatbot is an automated customer service that helps both guests and event organizers. It will alleviate some of the duties of the staff to be more efficient and address guest issues faster. There are also the right APPs that are being created for events for guest to search, book, post and review events in one place. Also for event organizers to price, communicate and organize all in one place.
  • hchiebooth on 22 Jun 19
     
    This article reveals the 7 latest trends in technology. The most impressive trend is the use of Facial Recognition for registration purposes. It also features new and upcoming AI technology such as Chatbots, "Crowd" Streaming and the use of "Social Media walls" to generate for free event promotion.
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