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Hardware subsidies for POS systems? - 0 views

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    Subsidizing a product to get a long-term use commitment from a consumer base is nothing new; it existed before high tech hardware was made affordable by software or service agreements. Think about the razors you buy, assuming of course that you're not a fully bearded male. The initial cost of the razor isn't all that expensive, but replacing the razors for a month costs upwards of twice the razor itself. And if you've shopped for a printer lately, you know the same strategy applies here. The printer itself isn't the greatest expense over the life of the asset; the ink, which is required and usually specific to the device itself, is where you will spend the most money. The most well known form of subsidization, or at least most glaring, comes from the coupling of cell phones and cell service providers. An iPhone, for example, costs a lot more than most people actually pay for it. The new iPhone 5, the basic version with 16GB will run you $649. Not to mention the cost of new adapters, chargers, cases, etc. However, if you commit to (or renew) a two-year service contract with AT&T, Verizon, or Sprint, the phone itself costs $199. How does this work? The same way the printers and printer ink work. The service providers (i.e. AT&T) subsidize the majority of the cost of the phone in order to lock customers into a contract that ends up costing much more in usage and data charges over the life of the contract. The idea is to make the cost of entry relatively cheap. Then, the cost the company loses at the initial purchase is recouped through purchases, or service charges, over the long term. Unscrupulous? Not really, although some would say so after receiving their phone bill. But that has more to do with not being aware of the stipulations of the contract you sign to get the cheaper phone at the outset. Although I personally find it annoying, I try to look at as something akin to amortizing the asset, and remember that, at least for me, a monthly fee
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10 Reasons Social Media Matters for Today's Event Planner - 0 views

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    The business of Event Planning is booming and continues to grow largely in part due to social media. This article explains 10 reasons why they complement each other so well and it all revolves around the social aspect of our daily lives. Social networks bring people together and with today's technology, event planners can target specific groups or individuals quickly and efficiently at relatively little cost. I believe that social media is the driving force behind Event Planning. Without social media like Facebook and LinkedIn, Event Planning would be very costly and time consuming since these social media networks connect you to millions of people with the click of a button. I believe that without them, the task of reaching out to people and the cost of postage would hardly be worth the time.
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    Social Media can impact not just a specific group but also many different groups. The need for meeting planner to utilize Social Media will benefit both the client/planner. We are so connected with our social media i.e. Facebook, twitter, Skype that neglect to read regular mail and even emails at times. Our phone technology has helped us stay focus on our social media networks (http://mashable.com/2009/04/29/events-social-media/).
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Why Your Small Business Should Go Green Today | Computerworld - 0 views

  • While corporate sustainability initiatives make headlines, small businesses have been slower to go green.
  • While corporate sustainability initiatives make headlines, small businesses have been slower to go green.
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    Going Green is something we all hear about in todays market and the importance of it. Many big business have been finding ways to go green any chance they get. However, with small businesses they have been slower to go green. Embracing sustainability practices for your business is something that should be practiced at any business no matter what size. With small businesses it's much more easy to move towards sustainability versus larger ones. Though their IT department don't have the financial resources of enterprise businesses. Their sizes gives them the ability to change direction quickly something that happens when initiating green practices. There are six reasons why you should embrace sustainability, which are it attracts talent, it's a market differentiator, more efficient, reduce risks, and most importantly customers demand it.
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    Who doesn't like to "feel good" when choosing to use a product or stay somewhere. Going green makes perfect sense. Companies that adopt green policies and procedures allow their guests to feel better about choosing their goods and services.
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8 reasons why proximity marketing will matter for retailers in 2011 | RetailCustomerExp... - 2 views

  • Proximity marketing exploits activities that consumers are already involved with — and enjoy — to offer retailers a new path to reach their audiences, affording a higher level of interactivity that didn’t exist before. Proximity marketing expands the scope of interactive marketing in public places — malls, food courts, cinemas, airports, etc. — to offer a more spontaneous and direct interaction. Think of it as taking location-based marketing to an even greater level of "local," and being contextually relevant in absolute terms. Proximity marketing allows retailers to leverage their strengths and create an even more memorable interaction for consumers and, by extension, motivate return visits and increase ROI.
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    This article talks about the basics of proximity marketing, how every marketing campaign done with this can be review in real time. What is most interesting about this technology is that it can even inform you of those customers who accepted your message so you can save that info and use it in the future. This for me seems very invasive to the customers, laws need to be put in place to better monitor proximity marketing. For the retailer this is a easy way to reach the customers that are in the neighborhood and might become regulars at the business. 
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    The article highlighted is related to proximity marketing. The author stated that 2010 was the "year of the mobile", where people are accessing the internet more from their phones instead of a computer. The articles stated that it was believed that 2011 would be the year for proximity marketing; however, it didn't quite happen that way. The technology will eventually come but so far is not that popular yet. It is believe that this technology will be very effective to people that suffer with ADD and not attracted to static signage. The mobile marketing will be a great solution to interact with people with this type of condition. Another reason is that an ad from a store from the vicinity and only depends on foot traffic will be more prone to generate customers. The blue-tooth technology will be very favorable because the consumers that has it on is in some way accepting to be able to connect and doesn't incur any costs through the mobile carriers. Another advantage is that retailers would be able to record every number that the ad has been sent to and which ones were accepted or declines. That is another way to get to know your consumer. The difference between proximity marketing and traditional marketing is that it is done in real time; it is inexpensive to retailers by the elimination of delivery carriers and very fast. This is a very smart way doing marketing, but with every technology, there are downfalls. We need to avoid the marketing proximity to become an overload of overwhelming information coming through our cell phones as we walk down the street. Hopefully this technology will make retailers a little greener too.
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    I agree how this would save the company money and avoid them having to pay for the costs of running ads in the paper, printing of coupons, flyers, radio advertising, etc However, this could be perceived as a risk because you run the risk of allienating your customers, some of who may not be technological fans. Others would just hate to be bombarded with incoming texts. Bluetooth can be very hit or miss, if your on the phone with someone else at the time does the ad break up your conversation and make you loose the call? Sometimes when you use blue tooth you can't even hear the other person when driving. I personally can't stand it and just won't use it. I may not even use my cell phone if this trend is going to continue. i dont think i would like it very much
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How Technology Can Lead to a Successful Event - 1 views

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    This article talks about technology can significantly reduce the amount of time and sweat you invest in delivering a seamless, successful event. Definitely . the planners will always be perfectionists and no matter what tools they have at their disposal, they will always suffer from a last minute panic attack about the seating plan. There are many benefits from effectively using technology to events By using software to help you manage your event, you can ensure that it runs smoothly and that nothing is forgotten.Taking advantage of event planning technology will save you both time and money in the long run. Staying below budget is an important concept to keep in mind when planning any event. You can save a lot of money by managing your budget with software programs that allow you to keep track of all your expenses in one central location. By using technology to manage attendee registration, you can track variables such as fees, food orders and send marketing emails to your list of attendees.Staying organized is probably the single most important aspect of planning a successful event, and the use of technology can alleviate a lot of stress from an organizational standpoint. The events your company puts on are a direct reflection its value, so you will want it to be the best that it can be
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    I totally agree with you that with the assistance of technology, event planning has become easier than ever before. It can help people stay organized, keep track of details, and make sure no stone is left unturned. Technology can also help people plan, analyze and budget for an event accurately and effectively.
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5 pressing hotel security concerns for 2012 - 2 views

  • areas of top concern for 2012, the usual suspects still top the list: information-technology breaches and terrorism, hoteliers said.
  • 1. IT
  • 2. Terrorism
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  • 5. Security as taboo
  • 4. Liability and insurance fraud
  • 3. Skimmers
  • The hot-button issue within the realm of hotel-information technology is mobile and cloud technology.
  • Ironically, one of the main reasons terrorism tops the list is because it has become less of an issue in recent years, sources said.
  • “The greatest business risk, as I see it … is insurance fraud. And it’s the most expensive,” he said.
  • A related threat is that of “skimmers,” or devices that catch credit card numbers when consumers use them for payment. The problem primarily is contained to the restaurant industry, but Callaghan is concerned it could spread to hotels.
  • “Liability” as a general label refers to hoteliers being held liable for the acts, which are often criminal, of third parties, the AH&LA’s Callaghan said.
  • “Security” still is something of a taboo in the global hotel industry, said Paul Moxness VP for corporate safety and security at The Rezidor Hotel Group, a Brussels-based hotel management company, with more than 400 hotels and nearly 90,000 rooms in its portfolio.
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    1. IT The hot-button issue within the realm of hotel-information technology is mobile and cloud technology.A company could have tens of thousands of smartphones or laptops in the field at any given point-each a potential gateway to hackers and other criminals. To the problem the core principle is to provide end-to-end data protection with looking at cost and benefit and how it's supports the business. 2. Terrorism Ironically, one of the main reasons terrorism tops the list is because it has become less of an issue in recent years.Hoteliers need to keep their staffs and travelers mindful of possible threats, but they don't want to scare them. 3. Skimmers A related threat is that of "skimmers," or devices that catch credit card numbers when consumers use them for payment.The best prevention measure is to have an investigative team or third party on hand and making that known to employees. 4. Liability and insurance fraud These two related issues can double, triple, quadruple and quintuple corporate insurance premiums in the blink of an eye. The advisement is hoteliers to educate themselves on the issue, consulting with an attorney, if necessary. 5. Security as taboo "Security" still is something of a taboo in the global hotel industry.Hoteliers need to do a better job of "turning on the light" by talking about security openly and regularly at staff and association meetings, and hotel executives should insist their GMs make security a priority
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    The first security matter that is brought up in this article is the cloud computing mobile devices on cell phones and laptops. With each device its own danger center of being hacked into a company's systems. The second point is "terrorists." Even though there has not been an issue with terrorists for about 10 years now it is still a big issue. According to the article companies are slacking on being vigilant because of the lack of activity.The third is what are know as skimmers, they are devices that gather information like credit card numbers.The last two issues are liability and security itself. Hotels claim to have security matters under control but when it comes to it, it is for show. Hotels need to buckle down on their security measures.
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    "Terrorism and information technology breaches are familiar areas of concern on hotel security professionals' 2012 to-do lists."
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    This article talked about five important hotel security concerns in 2012. As more and more new technology applied in the hospitality industry, IT professionals now face with challenges and risks associated with the new technology. When asked for the areas of top concern for 2012, hoteliers consider the usual suspects still top the list: information-technology breaches and terrorism. Hoteliers interviewed for this report recommended focusing on t five areas during 2012. The first concern is IT. The hot-button issue within the realm of hotel-information technology is mobile and cloud technology. Hotels have to protect data and information, especially the financial data. The second concern is Terrorism. Hoteliers need to keep their staffs and travelers mindful of possible threats, but they don't want to scare them. Thirdly, a related threat is that of "skimmers," or devices that catch credit card numbers when consumers use them for payment. The problem primarily is contained to the restaurant industry, but it could spread to hotels. The forth is Liability and insurance fraud. These two related issues can double, triple, quadruple and quintuple corporate insurance premiums in the blink of an eye. The fifth concern: Security as taboo. "Security" still is something of a taboo in the global hotel industry. Hoteliers need to do a better job of "turning on the light" by talking about security openly and regularly at staff and association meetings
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    In the top 5 hotel security concerns, number 1 is IT Security. Many businesses now are working off of laptops and smartphones which is making it easier for hackers to get in to and steal information. The same goes for hotels which are becoming more hands-free, eco-friendly which is working off of computers. The hotel industries are spending more and more money on making sure that they are secure from any hackers logging in to their computers to get their guests information.
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    When thinking about hotel security we do not necessarily jump to anything other than terrorism or things like that but in this article it talks about five different things that can be issues in hotel security. IT is a large issue due to mobile and cloud technology. There are so many devices used that it is easy for hackers to get in the system. Terrorism is of course an issue even though it is not so prominent as it has been in the past. Skimmers are becoming more popular in hotels and restaurants having someone working on the inside who swipes the credit card though a machine before processing the payment to take all of the information off of it. Liability and Insurance Fraud can be something as little as stubbing a toe to a large workers comp case. This is the most expensive security issue hotels face. Security is still taboo in hotels because it scares some guests but at the same time once one thing happens all of the bad things will happen. If nothing happens than it will stay like that.
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    This article makes great points that we do not think about as normal people. Before taking this class I would never think of all of these issues that could be happening to me while at a hotel or restaurant but anything is possible.
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    This article really made me think outside the box in order to enhance security, specially when in regards to IT, skimmers and liability/insurance fraud. All too common are people looking for ways to beat the system, we hear about it constantly but don't pay attention. From worker claiming worker's comp, foreign fingers and hazardous items in food, to Publix's ATM being the victims of attached skimmers and hackers attacking sensitive information transmitted by the world wide web. The best solution is to be proactive with training and technology and the benefits of being ahead of the curve.
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    Great Article...hotel security is so important not only for the company but also for its stakeholders and consumers. It is the responsibility of the company to ensure that the correct steps are in placed to ensure guests and company information is secure. At my current job, it is my responsibility to ensure that employees are not utilizing credit card devices to catch customer's credit card information. We also address any possible theft concerns with the employees to ensure these issues are avoided.
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    Great Article- There are so many security issues that we usually don't think about on a daily bases and this article highlights them well. Terrorism is something that has become rather laxed over the the last five years and usually the last security concern in the hospitality industry instead of the first that we process as a true risk. Concerns should also be focus on liability and insurance fraud from both guest as well as employees; a slip and fall and bed bugs can result in costly lawsuits.
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    1. ITAccording to the article, most mobile devices that are used for business are unprotected. Meaning that the devices if the device even have a password and if it does the password is not very complex. There could be thousands of employees accessing company information via the cloud through unprotected smart phones or other mobile devices. This could organizations at risk to hackers and other criminals  2.  TerrorismAlthough terrorist threats are less of a concern nowadays, that does not mean hotel managers should discontinue stressing the importance of security within their establishments. Keeping employees aware and diligent can prove to be a delicate assignment but it is a necessary of part of maintaining a safe work environment in the twenty-first century. 3.  SkimmersSkimmers are devices that steal credit card numbers when consumers use them for payment. Unfortunately, it is most commonly an employee on the inside who is committing the crime.  A third party investigation team will be needed to prove who is stealing from the establishment.  4. Liability and Insurance FraudCombined, these two issues could sky rocket a company's insurance costs through the roof. It is crucial that hoteliers be aware of the legal system and educates themselves on issues concerning liability. Both patrons and employees alike could potentially file claims against an establishment and entitlements can quickly get out of hand.    5.  SecurityDespite the best security measures, there is always the possibility of unforeseen danger. This fear of the unknown is a concern for hotel workers. To confront this fear of the unknown managers must regularly and openly discuss security with employees.  Security should be held as a top priority. 
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    This article discusses five main concerns brought on by the current state of hotel security. I must say that some of this information surprised me. Something that especially surprised me was learning that mobile devices that are used for business hardly use passwords. The article states, "Amplifying the problem is the sheer number of devices, he added. A company could have tens of thousands of smartphones or laptops in the field at any given point-each a potential gateway to hackers and other criminals." This piece of information is very unsettling to me. How could such valuable information not be protected? The article suggests the solution to this problem is PCI DSS. Terrorism as number two on this list also surprised me because that is not something that would first come to mind for me. The article states that it is ironically on the list for becoming less of an issue. I suppose this reminds hoteliers to never let their guard down when it comes to issues of safety and security within the hotel. However, "skimmers" and liability on this list does not really surprise me. The article suggests that hoteliers be educated about these issues to protect the hotel against them.
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24 Beautiful Hotel Website Designs to Get Inspired | Codrops - 0 views

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    Since the hospitality industry is so competitive, you need to have a good website deisgn in order to keep up with the competition. A great website design can be a powerful tool for esstablishing a brand. Having a good website gives you the opportunity to present services and atmosphere that is being offered to the target group. But dont get fooled not all 5 star hotels have an up to par website, and vice versus. Many good website designs have flash so they can add videos and pictures and have a lot going on rather than a plain straight to the point website. /i have learned from ecperience by searching the web for a hotel. Thre are different target groups to impress luxury, business, leisure, casual but each website should fulfilll the needs forall the categories of a traveler no matter what they are staying at the hotel for.
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Rackspace Private Cloud: Instant OpenStack - Network Computing - 2 views

  • While installing Linux and OpenStack isn't difficult--there's a complete set of instructions on OpenStack.org--Rackspace Private Cloud simplifies installation by pre-configuring most common options, reducing some 2,000 variables to 10 installation steps for the controller node and seven steps for the compute node. This allows a company to launch OpenStack faster, and also means Rackspace has a known configuration, which simplifies its commercial support.
  • Rackspace now has its OpenStack-based public cloud service, Open Cloud, and private cloud software. Work still needs to be done to achieve a hybrid cloud model that will allow an enterprise to manage public- and private-cloud resources from a single management station and easily move VMs between them.
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    Rackspace updates its Private Cloud system which is more accessible, powerful, and secure. It plans to deliver two versions of this system-enterprise with installation fee and private for free. All of the most updated applications are involved in this system such as KVM hypervisor, Opscode Chef, Image Service, and more. The only missing application is openstack storage, which will be available next season. Compared with previous version or other comparable products, new Private Cloud is more accessible, powerful, and secure. For example, new users can install this software within seven steps no matter what system they have. Then they can share more than 2000 applications from rackspace, most of which are free for individual clients. In my opinion, the most innovative output of this update is the hybrid cloud model. It allows an enterprise to manage both public and private resources based on a single platform. Moreover, it is quite convenient for them to move VMs between that multi-based clouds. We can make a positive forecast that this application will be more mature after getting connected with OpenStack Storage. Thus, it is a good alternative for both individual and enterprise users seeking for secure network environment.
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Does This Tech Giant's Strategy Spell Trouble for Travel? - DailyFinance - 0 views

  • has a history of taking a service people used to pay good money for, and simply offering it up for free.
  • online travel agency (OTA) business. Investors in traditional OTAs should be worried.
  • Cutting out the middleman
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  • allows customers to book directly from hotels themselves.
  • hotels bid for this privilege, as bypassing OTAs provides significant cost savings.
  • If Google chooses to allow users to book directly from hotels without a fee to either, however, OTAs would find themselves charging a premium for no added value -- not a pretty position to be in
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    Google, a well-known online search engine has a recent history of taking services that people pay money for and making it available for free to its users. One service in particular that has been recently launched is Google Flights, allowing users to select a travel plan and then go directly airlines' reservation system. The problem here is it has left online travel agency OTA's industries such as Expedia and Priceline.com out of the picture. Such OTA industries earn revenue by either taking a commission from hotel or charging a markup to consumers. This should be a great concern to this industry . Although there are some hurdles for Google-Google users search results are limited for flights as of its competitors; Google's competitors still have established customer relations and brand. Google can overcome these hurdles in a matter of time and OTA's should keep a close eye or find solutions to adapt.
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    Great article! I recently read that Google is taking over the travel market when searching for events using the Google search engine. Pay per click, allows companies to tie into hyperlinks when web surfers an event in the area of their business. Highlighting hotels, car rentals and restaurant conveniently located within the search engine user area.
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Hotel Software: Increasing The Competitive Advantage Article - Computer Software Articles - 1 views

  • While going for hotel software, a client should look for the following essential features
  • Operations at reception- the reception is the face of the hote
  • Manual entering and recording of details could be very cumbersome if database has grown large.
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  • Billing process
  • Technological compatibility
  • Visitors’ profile
  • Security
  • It is integrated and comprehensive
  • Another chief requirement of hotel software is timely, validated and authentic report generation
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    Technological developments are contributing to the redefinition of the functioning of hotels, resorts, bed and breakfast service providers, and others related to hospitality industry. Hotel software can be used to store and organize large amounts of information.It helps the hotel to provide guests with everything that they need to make their stay an enjoyable one. .With the use of advanced hotel software, customers are ensured of better services.Using hotel software can also prevents human error from becoming a problem.By using the right software, a hotel administration can easily administer data partaking to provisional rooms, special requests and checkouts.
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    I am totaly agree with this article because with these software the hotel's employees can be aware of the likes and dislikes of the guests in order to exceed the guest expectations.
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    I agree with you too. Companies can take advantage of all the guest information in order to exceed their expectations. Data miners can find crucial information to attract new customers in addition of offereing loyal guests products and services according to their preferences.
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    a useful software is seriously important for a hotel's operation, such as the following areas: the reception; the billing process should be very fast;the technological compatibility, we should pay attention to the newest software' the visitor's profile, the software should have features to incorporate various details of customer's history; security is important for the details of no matter the hotel or the guests. the software should be integrated, comprehensive, timely and validated.
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    Yes, software helps hotel to manage the information and data in a easy way to control. For customers, it becomes easier to book and register and experience the service of hotel. It is a platform for the communication and operations.
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Sales and Event Management Web Application Boosts Sales and Productivity for Restaurant... - 1 views

  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers.
  • delivered over $200M in leads
  • managed over $500M in events
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  • private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful
  • result has been chaotic events, lost sales and not enough time to grow the business.
  • The event business is a $26 billion a year industry and it is being run on post it notes and ad hoc technology.
  • To fix the problem, I had to develop a easy-to-use, no hardware/software solution that was fast and intuitive."
  • he web application can easily integrate with existing websites and social media channels
  • stores all of the past client data
  • Tripleseat, a cloud-based Sales and Event Management application for the Hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurants, hotels and unique venues as customers
  • Founded in 2008, Tripleseat has delivered over $200M in leads and managed over $500M in events in cities like New York, Boston, New Orleans, San Francisco, and Chicago. Jonathan Morse, a former Event Sales Manager, founded Tripleseat after he realized that restaurant Event Sales Manager were still using paper and pens to manage their banquet business.
  • Morse explained that private parties and events represents over 30% of a restaurant’s revenue but it requires a coordinated sales effort to be successful.
  • Tripleseat, a web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events, ranging from conferences to banquets to private dining affairs.
  • Tripleseat has enhanced my ability to service customers fast and efficiently with all of the tools right at my fingertips. The integrated system stores all of the past client data and has helped me reduce paperwork and focus on sales."
  • Tripleseat is a Sales and Event Management web application that increases event sales and streamlines the planning process
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    Tripleseat offers a cloud-based system that keeps client information-even little details- and can be used to assist event planners. Private parties/events represent over 30% of a restaurants revenue and event managers lose time and money conducting their planning the way that they have before. Tripleseat streamlines the process and makes finding leads and simplifying the planning process. 
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    The event planning industry was seen by Morse as a billion dollar industry so he decided that the planning and booking process had to be streamlined. The result was a "web based sales and event application that can deliver and capture leads while simplifying the booking and planning of events." The application makes the business more efficient as it stores clients data, so that more emphasis can be placed on sales. "The web application can easily integrate with existing websites and social media channels," so that leads and proposal requests can be made easier.
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    This article talks about a Tripleseat company a cloud base sales and event management application for the hospitality Industry, announced they have recently achieved the milestone of having over 400 restaurant hotel and unique venues as costume. Tripleseat has delivered over 200m in leads and managed over $500 million in event in cities around the country. THE EVENT BUSINESS IS a $26 billion a year industry and it is being run on past it notes. Tripleseat, a web base sale and event application that can deliver and capture leads while simplifying the book and planning of event
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    This article discusses a program called Tripleseat that was created in 2008 as a way to better organize sales and even planning within the hospitality industry. The program is a cloud-based software that provides a competitive edge that event managers need. The founders of the software said that the idea came when he realized that Event sales managers were still using paper and pens to organize their events. He said that event planners were losing sales by not having a simple organized system to track their events. The point of Tripleseat is to provide a fast yet simple to learn program that allows event sales managers to easily book and plan any sort of event no matter the size. It keeps track of little details as well as past client information, there is less paperwork, and managers are able to focus on sales. Since this is a web application it can easily be integrated with other websites as well as social media. It is a sophisticated event planning system, but is also offered at a manageable cost. This type of system sounds like a great system to use. I only wonder if it is able to interface with a property management system of a hotel? Especially one that isn't cloud-based.
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What Accounting Software Features Matter Most to SKY Hospitality & Widewaters Hotels? |... - 0 views

  • KY assessed several performance management systems to identify a financial system that best supported the company’s expanding needs. “We felt the Profitvue solution and Aptech’s support and service team were superior to the other systems we evaluated,” says Bush. “SKY will have Profitvue and Execuvue fully deployed in nine Microtel Hotels by the end of the first quarter 2011.  We will interface Profitvue with our property management systems for a seamless data exchange and greater efficiency.”
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    SKY Hospitality and Widewaters Hotels select ed Aptech's Profitvue enterprise back office solution to provide accounting processes across multiple-branded properties. SKY Hospitality: performance-based decision making. This could provide a hotel-specific accounting system to grow their business and enhance their resource panning. Comparing with other performance management systems, the Profotvue and Aptech's are superior to others. Widewaters Hotel: "solid accounting". The evaluation from the industry consultants showed that Aptech was the most experienced hotel accounting company, its systems were solid and it provided excellent professional service.
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    After owning and developing properties for Hilton, Marriott, and Starwood, Widewaters recently launched its own management company. "Aptech has a track record of supporting hundreds of hotels and multi-property groups," says Arigo. "They also have experience with the largest chain flag operations.  As we expand our management organization, we can rely on Aptech to provide systems that support our growth and are easy to use." Profitvue handles single hotel operations, and multi-property and multi-company accounting.       Profitvue is available as a standalone application or as a thin-client Internet-enabled ASP hospitality back office solution.  Aptech hosts the application at its secure data center and manages responsibility for data backups and system maintenance. Hotel operators require only a PC and Internet connection to manage all their property financials, corporate accounting, and reporting needs.
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How Can a Hotel Property Management System Help to Control Performance? - 0 views

  • Hotel property management systems make financial sense in reducing costs. A hotel property management system is something that all hotels should look into getting. One of the reasons for this is that it will greatly help you control your hotel’s performance. With tightly controlled performance you will be able to offer your guests the very best service and make them want to come back.
  • Hotel property management systems make financial sense in reducing costs. A hotel property management system is something that all hotels should look into getting. One of the reasons for this is that it will greatly help you control your hotel’s performance. With tightly controlled performance you will be able to offer your guests the very best service and make them want to come back.
  • Each of these plays a large role in seeing what your customers want and getting it to them. You will also be able to control your inventory, in house services, reservations and guest data. Front office suites will take care of things like sales and marketing, finance and conference and banqueting.
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  • The important parts of the software that you will need will be hotel management software, hotel reservation or billing software, hotel reception software and hotel accounting software. All of these parts will aid in the better control of your hotel’s performance.
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    The article, "How can a Hotel Property Management System help to control performance?" discusses the usefulness and heighten performance a hotel will undergo by utilizing a proper property management system, no matter the size of the hotel. A property management system (PMS) allows the hotel to reduce their cost due to the additional control over daily operating activities, such as inventory and reservations. As well, PMS provides an understanding to managers with statistical performance data to determine ways to ameliorate customers' wants, increase satisfaction and returning business. The front desk is the core user of a PMS, which allows for easier and effective reporting of any issues. The article mentions the additional necessary components of PMS involving: hotel management, reservations, billing, and accounting software. All these softwares will allow for minimization of errors, increase efficiency and help analyze the hotel's operations. The combination of a PMS and hotel management software enables a hotel to take control of their performance resulting into a smoother running business.
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Four Seasons Resort Orlando at Walt Disney World® Resort Implements InvoTech ... - 0 views

  • our Seasons is respected for its personalized service. InvoTech's Uniform System ensures all 700 property associates have the appropriate number of uniforms to support
  • he award-winning Four Seasons standards," said Oswald Lares, director of sales for InvoTech Systems. "InvoTech's UHF-RFID readers record the location of each uniform as it travels to and from the property's laundry to maintain a real-time uniform inventory." The Uniform System at Four Seasons Resort Orlando at Walt Disney World Resort also automates uniform distribution to each specific property associate
    • danalbert
       
      The Walt Disney World Resort itself implemented the same technology nearly two years ago. With 66,000 cast members (employees) on the property, it seems to have served them well.It tracks check-outs, check-ins, laundry cycles and ensures that all costumes (uniforms) are cycled out and replaced after a pre-designated number of washes and wears. In any large-scale operation, particularly in hospitality, keeping a close track on inventory makes a lot of economic sense.
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    The new Four Seasons Resort Orlando at Walt Disney World is using the InvoTech Systems Inc. UHF-RFID Uniform System to provide real -time tracking of the 7,000 plus uniforms required for their staff. the system is able to track all uniforms by utilizing a waterproof RFID tag that is attached to each custom made piece for "automated tracking and record keeping." RFID tags are installed as the employee is issued their uniform. The uniform is then passed over the counter to the employee and the tracking system automatically records the pieces as they are being issued. The system is able to count hundreds of articles in a matter of seconds and insures that all uniforms are properly accounted for. The software system also monitors use and laundry cycles to facilitate replacement when required. By investing in the InvoTech System the Four Seasons Orlando is ensuring employee accountability and also reducing labor expenses associated with manual handling of uniforms.
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Trends and New Technology in Hospitality for 2014. - Tuesday, 8th July 2014 at 4Hoteliers - 2 views

  • A survey reports that 72 percent of consumers trust online reviews as much as personal recommendations; in 2014, review sites like TripAdvisor and Yelp will continue to become more influential as users look for ways to make their world a bit smaller and more personalized.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  • As members of the general leisure industry, hospitality businesses must therefore cater to the early adopters, the tech-savvy, and the novices in one fell swoop—and staying ahead of the curve requires an inexhaustible spirit and a knowledge of industry trends.
  •  
    Like any industry, the field of tourism and hospitality must be competitive and technologically advanced. The article addresses six technological trends within the hospitality industry. 1. Virtual reservations - A significant number of patrons reserve their hotels via a computer or mobile device. Thus travel booking websites have become more popular. 2. Virtual check-in and ordering - Check-in kiosks cut down on customer wait time (long lines, short staff, etc.). More hotels and restaurants will be making use of these technologies. As technology advances, consumers shouldn't be surprised to see more futuristic options such as voice recognition, fingerprint and retina ID. 3. Travelers with multiple devices - Hotels have to be conscientious of this fact in terms of room design, public (hotel) space and structure. Customers want to feel secure that they (and their devices) can be properly accommodated. 4. Hospitality staff with multiple devices - This trend is a win-win for employees and customers. Employees can better meet the needs of their customers no matter their location (poolside, bar, lobby, etc.). Also, by collecting data, businesses have a better understanding of customer needs and preferences. Customers have the freedom to be more mobile (in any area of the hotel) without feeling disconnected or not being able to have their needs met. 5. High tech meeting and public space - Hotel meeting rooms and lobbies are receiving technological make-overs to accommodate users who rely on multiple devices. This is great for business as it creates an environment that is conducive to conducting technologically advanced meetings and conferences in a comfortable setting. 6. Online reviews - These reviews are crucial to businesses as well as consumers. On the business end, companies will be able to gauge their effectiveness in all areas via honest customer feedback. Consumers have the opportunity to make better choices after reading reviews based on ot
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Entrepreneur Uses Technology to Make Wedding Planning More Transparent - 3 views

  • Tina Hoang-To got the idea to build Wedding Spot after planning her own wedding in late 2012. She felt overwhelmed by the stacks of wedding packets quickly taking over her coffee table, and the thought of researching hundreds of wedding venues was exhausting.
  • a big opportunity to create a company that could help brides plan their dream weddings without going through all the stress
  • many sites with a ton of information about wedding venues, but none of them answered the most important question — what would it cost to have a wedding there? Couples would have to email, call or even visit venues just to get a basic wedding information packet with rental fees
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  • Working directly with venues, Wedding Spot gathers all the information required to allow newly engaged couples to easily search for venues based on budget, location, style and guest count. Users can "build out" their ideal wedding day by selecting specific services and options to get an instant price quote and then book a site tour with one click of a button
  • On average, our venues are booking one wedding for every three appointments that we set up, which is a striking contrast to the low-single-digit conversion rates for the wedding industry
  • Consumer behavior has evolved drastically since the introduction of the Internet
  • successful because we were founded at a time when consumers are used to searching for things online and venues are definitely more open to providing transparency in pricing
  • demo our product to venues using an online meeting tool, and our small sales team has been able to onboard hundreds of venues a month
  • online meeting and collaboration software
  • With each venue, we need to walk them through a quick demo of Wedding Spot and then start the process of gathering all the information we need to build out their venue-listing profile on our site
  •  
    I found this interesting interview of Tina Hoang-To by Jeanette Mulvey. Tina describes what led to the creation of Wedding Spot (the stress of her own wedding) and the growth her company is continually experiencing.  Wedding Spot allows couples to browse, price and compare wedding venues around their preferred location, eliminating the stress of having to visit a high number of different places in order to get of quote. As she described it, I realized it was very similar to what Yelp does for restaurants and bars.  I am not currently planning a wedding but I went browsing through the website and in my opinion this can prove to be an invaluable tool for brides and grooms to be as it saves them time and reduces their stress. It also has a feature that allows users to set a budget.  As more venues join Wedding Spot, I am sure it is only a matter of time before it is a necessary first step to planning a wedding and choosing a venue. 
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12 Ways to Increase Hotel Security - LODGING - 1 views

  • “When department managers and other employees think more about safety and security, you can prevent a lot of theft and minimize dangers.”
  • 1. Update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft.
  • 2. Make time for safety meetings. Perhaps as part of a regular meeting, schedule time to talk about guest safety
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  • 3. Monitor activity with software. Having closed-circuit television to monitor the property doesn’t matter too much if no one is looking at the monitors.
  • 4. Evaluate and improve—quickly.
  • 5. Meet and greet. One of simplest, but most effective, ways of securing a property is to provide excellent customer service.
  •  
    This article talks about ways to increase hotel security. Although hotels may have proper security and policies in place to protect the property, they are often subject to cyber cyber-attacks, break- ins, theft, fraud, and other crimes. Lack of proper security in hotels may lead to increased guests losing belongings to theft. As vice president of global safety, Callaghan spent 35 years with Marriott International. He was responsible for properties throughout the United States, Latin America, and the Caribbean. During his career, he could manage everything from the integration of new technologies such as electronic locks and computer surveillance systems to implementing anti-terrorism procedures. The following list shares Callaghan tips on guest safety, internal theft, and cyber security that can help owners and operators avoid down time, reputation loss, liability, and lawsuits. This ensures property security and that information in up to date.
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    Security is really important in the hospitality industry. It's vulnerable to cyber attacks, break-ins, theft, fraud, and other crimes. The security means a better, safer, guest experience. Since the Las Vegas shooting, we need to pay more attention to the safety and security. There are many ways to increase hotel security. Like the update locks. Locks that can track who goes in and out of rooms can serve as a deterrent to theft. Make time for safety meetings. Monitor activity with software. We also can use closed-circuit television to monitor the property doesn't matter too much if no one is looking at the monitors. We can evaluate and improve. For the Las Vegas shooting, hotel said that they should do something immediately to protect from another event happening. We also can use meet and greet to improve the security problem. It's the effective and simplest way. Employees should also look out for people who don't fit the profile of the hotel's typical guest.
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Hotels Worldwide Are Going Green with LEED | By Kacey Bradley - Hospitality Net - 0 views

  • he LEED Green Building Rating System is a third-party certification program administered by the U.S. Green Building Council (USGBC), a group of building industry sector leaders. It rates buildings based on their environmental impact
  • Currently, there are about 400 LEED-certified hotels in the world
  • Consumers today demand that the companies they buy from are committed to environmental responsibility, and some will even pay more for greener products and services.
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  • There are around 1600 hotels currently going through the process of becoming certified.
  • t can also save them money through lower energy and water costs due to improved efficiency. In many areas, tax rebates and other incentives are available to hotels that become LEED certified.
  • About half of larger hotels have installed energy management systems to help keep their energy use lower, according to a 2016 survey by the American Hotel & Lodging Association.
  • About three quarters of hotels have implemented water saving programs
  • If a hotel decides to install more energy-efficient windows, for example, they'll have to pay a considerable up-front price
  • The cost of going green depends on your building and exactly what you plan to do, but in general, the costs of building and running a green hotel and a less sustainable hotel can be comparable. In fact, as opposed to worrying about the costs of going green, some guests and hospitality professionals are more concerned about the financial and environmental costs of not going green.
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    This article discusses the various ways that hotels are increasingly going green and the certification process hotels can go to in order to get this green recognition. It is clear that going green nowadays is not a matter of choice, but of business necessity due to the various demands from guests and other consumers. Sustainability for hotels isn't just about recycling and choosing more energy efficient lights, its looking at sustainability holistically. This means looking at conversation from the start of a hotel project all the way through to the time the hotel first opens and continues to operate. While the upfront costs to be green may be costly, what may end up being more costly is the companies who choose not to go green at all.
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Identification Systems: The Importance of Guest Identification Technology - 1 views

  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • The hotel industry is a prime target for criminals because of the large number of people in one place
  • have to conside
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  • Hoteliers have to consider investing in the latest advancements in identification technology to ensure the safety of their guests, business and reputation.
  • One of the latest innovations to be launched in the customer security market within the hospitality industry is non-contact Radio Frequency Identification (RFID) technology
  • Radio Frequency Identification is currently at the forefront of hotel security throughout the world
  •  
    After 9/11, hospitality-related businesses, especially airlines, cruise lines, and hotels started putting huge efforts to prevent terrorist attacks, but it has never been easy to do so because of financial matters and guests' privacy. Hotels have been exposed to terrorist attacks since, unlike airlines and cruise lines, it is relatively easy for terrorists to access hotel properties without strict security check. This article suggests hoteliers to invest in the latest technology, such as Radio Frequency Identification (RFID) technology for guests' safety. Within the hospitality industry, non-contact RFID is one of the latest innovations in the customer security market. This new technology allows guests to easily access the hotel and their rooms by putting their room card on a sensor. However, guests can access to only the floors that they are entitled. So this could help hotels increase the level of security. Currently, RFID technology is at the forefront of hotel security throughout the world; and, more and more hoteliers have been interested in this technology for not only cutting down labor expenses but protecting their guests from terrorism. Mostly, this RFID technology still has room for improvement and advancements.
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    This is an interesting idea! I believe investing in security will bring a lot of profit because nowadays when everything can happen it is better to use proactive approach then reactive one. Especially I like the idea that people don't have opportunity to get to the wrong floor. It would me much easier to find out identity that way.
  •  
    What types of improvements do you see in the future of RFID technology?
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    As i know, RFID has been used in some high class buildings or latest built building in residential areas, residents can only access the floors that they are entitled. This is a great idea that i hope the hotels could widely used it in the future to protect their guests' safety.
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The Ultimate Guide to Email Marketing for Hotels | Hotel Online - 0 views

  • “Specials and Discounts” cannot be the only reason you send an email to your hotel database.
    • richardkutch
       
      Say this to any hotel sales exec and I'll bet they look puzzled.
  • It’s not practical or advisable to send out emails from your own server.
  • Instead, go with tools that let you send emails the right way, give you excellent analytics, and help you grow your list effectively.
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  • Measurement is crucial for all marketing success.
  • Just like your digital marketing, email marketing must be geo-targeted.
  • Sending emails in the user’s time zone is the best solution.
  • Email marketing is about two things: targeted segmentation and a high standard for content.
  • Smart hotels and brands have moved away from the mass broadcasting of spammy emails, and are now focusing on personalized, permission-based email delivery; and they are seeing their revenues go up.
  • marketers who put the least amount of effort into email marketing will end up using one of my least favorite sentences in hotel marketing: “It does not work for us.”
  • The most important and very first step is to segment and define your audience.
  • The more you segment, the better the outcome of your email campaign is going to be. Just like in life, you cannot be all things to all people, all the time. Proper segmentation parts the clouds and makes it easier for you to answer the next crucial question: What are you going to say?
  • Boring and uninteresting content will fail, no matter what medium you’re using.
  • Remember, it’s not just the click that matters. Once you manage to get someone to click through, make sure you give them a reason to stay. Poorly executed content and context will tank your campaign every single time.
  • A golden rule for writing email marketing content: If you have nothing useful to say, then don’t  say anything at all. Every campaign needs to be created with the user in mind. It has to be your #1 priority to reward the people who signed up. They cared enough about what you do to share their email address with you. But this can change with one click at the bottom of your next email.
  • Email marketing is not about standing on a pulpit and filling inboxes with marketing fluff. You have to earn the privilege of having access to people’s inboxes. You can never send bad content that does not benefit your guests in some way
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