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Yaping Li

Event Planning: Requirements to Be an Event Planner - 0 views

  • event planners need a certain set of skills, and one way they may be developed is by completing a bachelor's degree program in hospitality, communications or public relations.
  • event planners must have phenomenal communication skills.
  • Event planners must also have excellent organizational skills.
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    An Event planner has an interesting, fun and time consuming Job. The main tasks of event planners are to coordinate and manage conferences, meetings and parties. Some planners work exclusively organizing a specific type of event, such as those who specialize in wedding planning. Others may work with large corporate clients or smaller private groups. Many planners run their own businesses, while others may work for event planning agencies. Due to the nature of the work, many planners work long and irregular hours. As far as for Education requirements, The U.S. Bureau of Labor Statistics (BLS) reported that there are no universal educational requirements needed to start a career as an event planner. Nevertheless, they need a certain set of skills, and one way they may be developed is by completing a bachelor's degree program in hospitality, communications or public relations. Common core classes in these programs include risk management, event coordination and professional ethics. Some programs allow students to specialize their education through courses specifically intended for wedding planning while other programs may feature courses for students interested in careers organizing sports and entertainment events. Furthermore, it is very important that event planners have phenomenal communication and organizational skills.
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    This article introduces the requirements to be an event planner. For the education requirement, although the BLS reported that an event planner does not need the universal education, event planner needs some skills from the bachelor's degree program. As a professional event planner, they should get many skills from the special program in the hospitality university. On the other hand, event planner should at good at communication. As they always communicate with clients that need good ability of oral and writing. And the event planner should have excellent organization skills to handle different clients simultaneously. In addition, more experiences the event planner have that will attract more clients or events.
katya zelinskaya

Hospitality communications technology news: CST's new DECT handset replaces radios, pag... - 0 views

  • at’s designed specifically for the hospitality sector. It not
  • It not only delivers the message more clearly – via high quality audio and its large colour screen – but also allows organisations to integrate all their communications into one device.
  • integrate
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  • The system offers colour-coded graphics that staff can recognise instantly, so they can swiftly deal with any crisis.
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    This is a new technology for hospitality employees to be able to communicate between each other. THis new handset is durable and substitutes multiple other devices including alarms. It also cents text messages and alarm notifications, so everyone is up to date.  This device color codes different departments so people do not get confused and deliver services promptly. 
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    I really like this new technology. Especially the color-coded function. It's like sending an order by colors to the staff. It avoids the misunderstanding from vague oral communications.The new handset's high quality audio system means that conversations can be heard more easily, even against a noisy background, while the built-in vibration feature means users can always tell when they are wanted, even if they can't hear the ring. This is really cool too. Communication is so important in hospitality industry. The daily function mostly depends on how well that each department communicate. This new device save people a lot of time and energy to worry about whether they receive the right order or not.
Carolina Villa

Hotel industry looks forward to a new telecoms era - Sandals CEO says 'Greater service ... - 0 views

  • Adam Stewart, CEO of the award-winning Sandals Resorts International, today gave top marks to LIME, the Caribbean division of Cable & Wireless Communications.
  • "The hospitality industry expects and deserves the best in communication services - our guests look forward to communicating back home to share their experiences and demand speed, reliability and stability," said Mr. Stewart.
  • Other businesses in the Caribbean that have dealt with LIME immediately congratulated The Bahamas on the choice of company.
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  • I expect to see LIME do great things for BTC and especially for the hospitality industry in The Bahamas and believe they have the right track record for the job."
  • Executive Vice President of the Bahamas Hotel Association Frank Comito said the hotel industry welcomed improvements in telecommunications. "Affordable, reliable internet and phone service is essential to our industry’s competitiveness, and our ability to generate business and service our customers," said Comito.
  • "On the business side, it underpins our financial transactions and our communications with buyers and suppliers. Our customers, whether they are travelling on business or pleasure, expect to stay connected at a reasonable price. It’s no longer an option, it's required to be competitive," he added. BTC is one of the last government-owned telecom monopolies in the world.
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    The CEO of the award-winning Sandals Resorts International gave top marks to LIME, the Caribbean division of Cable & Wireless Communications. He remarks the importance of having the best in communication services in the hospitality industry. The executive Vice President of the Bahamas Hotel Association also welcomed the hotel industry improvements in telecommunications.
boyan yuan

The Shortest Way to a Guest's Heart is Through Food - 0 views

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    The majority of guests don't want to hear about a hotel's greening efforts around reductions in water, waste, energy and chemicals. Happily, the same is not true when it comes to food-a good story around food that's local creates a unique and memorable dining experience, and adds great value to a guest stay. Celebrating food that is local, and exposing a sense of your hotel's community, with support for local vendors and growers, is an important part of sustainability. Sharing what is unique about your community, and introducing visitors to local people, traditions and local food makes it a richer guest experience.Bringing community members together to work in collaboration can benefit both the environment, the community at large and becomes a compelling story around food for your guest. Inn by the sea green lodging certified,The goal is to preserve overly fished species, and to highlight and create demand for less expensive and underutilized seafood that is delicious and abundant.It is hoped the awareness will also benefit fishermen economically.
sbarr011

Expedia Leads $26 Million Alice Investment in Hotel Tech Push - Skift - 0 views

  • Alice, a startup that sells operations software to hotels, has raised $26 million in a Series B funding round led by online travel giant Expedia.
  • It has since evolved into software that aims to provide the first unified platform for a hotel to run its entire back-end operations, such as housekeeping and customer service communication.
  • The company “is now at a completely different level,” when it comes to putting into place a set of tools that are broad and comprehensive and that are responsive to what hotels have said their needs are, he claimed.
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  • A key part of Alice’s system is its ability to let guests, front-of-house workers, and back-of-house staff communicate and track requests. For instance, a guest request via a text message for, say, more linens, can be conveyed to the right worker using Alice, the company said.
  • It now processes more than 50,000 requests a week, up from the 10,000-a-week pace it had a year ago. The company anticipates hotels will handle more than two million requests on its platform over the next year.
  • Alice has more than doubled its count of hotel clients this year.
  • Expedia’s interest in Alice suggests that the online travel company is curious about possibly providing more back-end software services for the hotels that use it to market and distribute their inventory globally.
  • Expedia officially began to market a series of new tools for hoteliers that it has been adding to its extranet for suppliers since 2015 under the name Expedia Powered Technology. Tools include help with revenue management and messaging with guests.
  • There are other hotel tech brands that offer software-as-a-service (SaaS) solutions that overlap with what Alice’s platform provides, such as the housekeeping-focused services of Amadeus Hospitality’s HotSOS. Other potential players in the market include Sabre Hospitality Solutions and Oracle Hospitality.
  • Expedia’s suite of data analytics tools includes a free service that aims to help hotels set their rates to command the most revenue and Expedia’s first meetings-and-events booking tool to help hotels automate requests for proposals — which today is still, largely, a manual process.
  • Priceline Group has, since 2015, been investing in business services for its hotel partners under the BookingSuite brand. The tools include revenue management software and digital marketing help for a property’s own branded website.
  • Trivago, the hotel metasearch brand that is backed by Expedia (but operates independently), is also offering hotel services, such as for revenue management and hotel management (like Base7booking).
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    Alice, a relatively new start-up which sells operations software to hotels, had a significant investment from Expedia in the previous round of funding. Alice has become a software that provides "the first unified platform for a hotel to run its entire back end operations, such as housekeeping and customer service communication". The system allows guests to send a text message with a request for more pillows or towels, for example, which will be directed to the proper the hotel employee department. Customers can track their requests and both the front and back of house staff can receive communications from guest requests. This IT platform has seen 5 times the amount of requests being generated. Also, the platform has partnered with double the number of hotels and they project more than two million requests will be communicated through this software in a year. Expedia is the largest shareholder in Alice currently. Alice suggests that this is because Expedia could be more interested in "more back-end software services for the hotels that use it to market and distribute their inventory globally." Expedia currently markets tools such as revenue management under the name Expedia Powered Technology to hoteliers. Expedia also offers meetings and events booking tools for hotels. Priceline, which is a competitor to Expedia, also has invested in tools and services that include revenue management software for their hotel partners. Trivago is also offering these services. Alice believes that the size of the market will allow for many other companies to work in this space, and is even open to partnering with other firms to expand. Alice also plans to expand their own business and add personnel with the new funds.
afigu115

Council Post: Technology Is The Key To Hospitality Success - 0 views

  • In today’s world, it’s imperative that companies and businesses constantly evolve
  • here are two different groups of people that you need to cater to as a business: your guests and your investors.
  • technology has helped my business grow and improve exponentially.
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  • If implemented correctly, it can help optimize everyday procedures and render them more efficient.
  • The program not only provides our investors with a more convenient and transparent experience; it also allows us as a company to be more efficient.
  • It seems pretty obvious to combine service with technology, but it’s actually relatively uncharted territory in the hospitality industry.
  • I firmly believe that the future of the hospitality industry is heading in this direction,  and I encourage leaders in the industry to explore, test and implement these systems and see the benefits for themselves.
  • So go ahead and implement all of the cool, high-tech systems you want.
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    Information technology has become extremely important to the hospitality industry. It has helped with customer service, financial status, and in many other ways. With so much changing with information technology it is vital that companies keep up with all these changes in order to not fall behind. As stated in the article if information technology is implemented correctly it can help a company become the most efficient it has ever been. This has also helped improve the communication between companies and their investors, now communication can be done via email or call in a matter of seconds. As I stated above it has also improved guest service and communication, this includes apps, messages and allowing guests to have immediate assistance with any of their needs. When you improve customer service and create an open window for communication, it brings in more guests to want to stay with your company and give their business to you. Not only this but, technology has helped companies save money by needing to provide less staff. This is why information technology has helped so many companies succeed financially.
lkastwood

The importance of a Property Management System in the Hotel industry - Preno HQ - 0 views

  • The right property management system (PMS) is a key factor in hotel success. Having a system that makes frontdesk workflows easy, will create a seamless guest experience. With the abundance of new technology in the property management systems industry, there is no time like the present to upgrade your PMS.
  • Having streamlined and easy check in and checkout processes is important for both the guest experience and hotel efficiency. A property management system will help you perform these tasks with ease, increasing productivity and delivering that exceptional guest experience.
  • A PMS that connects to a channel manager means all your availability is constantly being updated. This means no double bookings, saving you and your team time by eliminating double bookings.
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  • The guest experience is such an important aspect of your accommodation, and is the key to returning guests. Using a streamlined and intuitive PMS will save you time on your day-to-day processes.
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    A Property Management System (PMS) is essentially a company's accounting system. In an article written by Preno a Property Management System company they talked about the importance of a Property Management System in the Hotel industry. The right property management system plays a key role in the success of a hotel. The right PMS is not only good from an accounting stand point, but also for building the guest experience. The article covered 5 benefits of having the right PMS in your hotel. First, guest's first impression Preno states "having a system that makes front desk workflows easy, will create a seamless guest experience". How frustrating would it be to finally getting to your hotel after hours of traveling only to have the person at the front desk unable to find your reservation in their system? This would definitely paint a bad picture for the guest; however, it would be a much better feeling if upon your arrival your information is already printed and your guest preferences are already noted and your room keys already printed. Secondly, streamlined check-in and check-out. This is important because the hotel industry has made the process so easy by making applications available for your phone or ipads in the rooms or hotel lobby. Third, clear communication. "Having clear lines of communication between all departments of your property and with the guest is integral to a successful accommodation." This is very important especially between house keeping and front desk. Having an effective PMS allows house keeping to clearly communicate what rooms are clean and available for check-in and upon check-out the front desk is able to change that room status allowing house keeping to see the room is ready to be clean. This also work well for room service and room repairs. Fourth, and one of the most important is no double booking. With clear communication from each department the system will be constantly updating, this saves the hotel time and decrease or eli
kaseyfl9568

Importance of Computer Networking & Security | Your Business - 1 views

  • networking brings with it security threats which, if mitigated, allow the benefits of communication to outweigh the risks. Risks of poor security to your business network include theft, intrusion and even destruction of digital property.
  • Programs can actually be written which will divide a task evenly between computers connected to a network, decreasing the time needed for that task
  • Companies, organizations and even homes use an intranetwork -- or intranet -- to communicate between devices
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  • the point where “intra” meets “inter” is where security comes in to play.
  • Encryption scrambles the bulk of a data transmission, and can only be unscrambled by the parties involved.
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    Advantages and Risks of Networking Operating Systems NOS help connect people at a much faster and more organized rate than pen and paper- even email. But with this, there are threats that can come with this convenience. It is important to know the precautionary measures to take and when done properly, how with risk, can come reward. But if measures are not taken properly, the reward can be greatly sacrificed by data being stolen, information being taken and destruction of digital property. We learned that the server can communicate a lot of data to individuals at different locations at once and how this becomes a very big advantage and allows for an increase of productivity. There are also more ways to communicate data with technology as the intrAnet. This allows for a company to use their network to communicate messages between their devices. But when the inter-network is mixed with the internet, the security can become compromised.
angelacolas9

Hospitality Industry Benefit from Integrated Communication Platforms in Cloud PBX Marke... - 0 views

  • Cloud-hosted branch exchange (PBX) system is a major technological advancement in business phone system traditionally used by organizations.
  • Integrated communication platforms harboured by cloud PBX have thus become go-to platform for numerous verticals including the BFSI, retail, healthcare, government, and real estate
  • . Ranging from offering high-quality voice and call recording to intelligent call routing, service providers in the cloud PBX market are expanding their portfolio of integrated communication platforms
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  • a cost-effective strategic move to further the scope of their client communication strategies
  • save substantial costs
  • Integration with vendor services also makes the cloud-based PBX an attractive business proposition for various end-use industries.
  • companies must maintain high-speed internet and the advanced networking technology to support that.
  • providers in the cloud PBX market must improve their quality of service (QOS) schemes to leverage the full benefits of cloud hosted VoIP systems for dispersed organizations.
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    Cloud PBX is a great communication tool that is becoming more relevant after the pandemic hit. Cloud PBX is now the go-to platform for different industries including hospitality is able to offer high-quality voice and call recording to an intelligent call routing.
Chenchen zheng

Benefits of HRIS - 1 views

  • When the administrative tasks and processes of any human resources department become overwhelmed, the most appropriate solution would be to implement the human resources information system.
  • The HRIS systems assist in enhancing both the productivity and workflow of the human resource department
  • Creates self-service options
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  • Improves communication with the employees
  • data is usually collected and placed in a central database
  • When the administrative tasks and processes of any human resources department become overwhelmed, the most appropriate solution would be to implement the human resources information system.
  • The HRIS systems assist in enhancing both the productivity and workflow of the human resource department .
  • using the software to increase the efficiency of the whole company.
  •  Improves communication with the employees
  • Improves productivity
  • Saves time
  • Through reducing the total amount of time spent on the administrative functions, human resource employees are able to focus on other essential duties.
  • Creates self-service options
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    This article talks about the benefits of using a human resources information system. It will help to improves the productivity because of using a central database. It also helps to save the time on the administrative functions. More communications are available and employees are easier to communicate as well.  
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    The biggest benefit that we can get from HRIS is the productivity. All the tasks that HR department is doing can be done by pen and paper and it has been using for past years. However, companies including hotels now want to run HR department more efficiently. This program help to reduce labor cost but improve communication with employees. On top of this benefits, it has much more advantages. However, there are still small hotels not using this program because of their financial budget. Once again, it is not a mandatory program as PMS but it is necessity.
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    This article talked about the major benefits of HRIS. All data is usually collected and placed in a central database. Through the HRIS can improve the productivity of the human resource department since data going to be very easily retrieved from the database. What's more, HIRS can save time on the administrative functions and improve the communication with the employees. In addition, HRIS can create self- service options, which employees can be able to access useful information without having to spend a lot of time going from one office to the next.
YIZHE YANG

LGR - Computer network development - 1 views

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    In this paper a computer network is defined to be a set of autonomous, independent computer systems, interconnected so as to permit interactive resource sharing between any pair of systems. An overview of the need for a computer network, the requirements of a computer communication system, a description of the properties of the communication system chosen, and the potential uses of such a network are described in this paper.
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    The goal of the computer network is for each computer to make every local resource available to any computer in the net in such a way that any program available to local users can be used remotely without degradation. That is, any program should be able to call on the resources of other computers much as it would call a subroutine. The resources which can be shared in this way include software and data, as well as hardware. Within a local community, time-sharing systems already permit the sharing of software resources. An effective network would eliminate the size and distance limitations on such communities. Currently, each computer center in the country is forced to recreate all of the software and data files it wishes to utilize. In many cases this involves complete reprogramming of software or reformatting the data files. This duplication is extremely costly and has led to considerable pressure for both very restrictive language standards and the use of identical hardware systems. With a successful network, the core problem of sharing resources would be severely reduced, thus eliminating the need for stifling language standards. The basic technology necessary to construct a resource sharing computer network has been available since the advent of time-sharing. For example, a time-sharing system makes all its resources available to a number of users at remote consoles. By splicing two systems together as remote users of each other and permitting user programs to interact with two consoles (the human user and the remote computer), the basic characteristics of a network connection arc obtained. Such an experiment was made between the TX-2 computer at Lincoln Lab and the Q-32 computer at SDC in 1966 in order to test the philosophy.' Logically, such an interconnection is quite powerful and one can tap all the resource of the other system. Practically, however, the interconnection of pairs of computers with console grade communication service is virtually useless. Firs
alibaba0512

Call Accounting Software for Every Enterprise | Dinamo Effect Technology Tips - 0 views

  • Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. Most communication managers demand the necessary tools to allow administrators to monitor, evaluate, forecast and allocate communications management services and expenses.
  • Communications facilities are continuing to evolve at a rapid rate. Call accounting is generally the centerpiece of a complete communication management solution (CMS) to allow customers to track, process and allocate communications transactions (analog, VoIP and data).
  • Good call accounting software provides exception management reports which highlight long duration, excessive cost and misdialed calls.
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  • Call accounting delivers expense account code, password or authorization code reports. These results can be automatically directed to accounting systems, spreadsheets, HTML, email and a variety of other formats.
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    By Call Accounting Software, manager can monitor, evaluate, forecast and allocate communications management services and expenses. 
wenzheng guo

What Is a Telecommunications Network? - 1 views

  • it is now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • Along with the PSTA, or public switched telephone network, that most people are familiar with, there is also the Internet, a medium that is increasingly used for both voice and visual communications. Private computer networks are a common tool in many businesses today, as well as many institutions of higher learning. These basic types are all classified into several categories, which include such options as wide area networks, local area networks, and virtual private networks.
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  • there are several basic types of telecommunications networks in use.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • A telecommunications network that is set up as a wide area network, or WAN
  • As communications in general continue to advance, the definition and scope of a telecommunications network will also continue to change and broaden. However, the core concept will likely remain the same.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
  • now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony. There are several different classes of telecommunication networks, with each of them having a slightly different focus.
    • wenzheng guo
       
      New defination of Telecommunication Net work.As tme goes by, it becomes wider an more detail.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
    • wenzheng guo
       
      It is common in our daily life but we seldom recoganize.
  • As long as the form of communication allows for the real-time electronic exchange of audio, visual, and data transmissions, there is a good chance that method of communicating can be classified as a telecommunications network.
    • wenzheng guo
       
      It is the core of telecommunication and it will remain the same.
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    A telecommunication network used to refer to the collection of switches of wirings used by telephone service; it is now include internet, microwave and wireless equipment as well as telephony. The main function of a telecommunication network is to provide efficient and effect transmission of information. A telecommunication network can set up as WAN and LAN. A telecommunication set up as WAN allows reliable communication between nodes that are geographically located across large distance. Hotels chains that located in different area would like to use this network model. With the same level of security, a telecommunication network set up as LAN is used on a smaller geographic area. It provides phone, data, and internet within an enclosed setting. One example is a hotel, where the phones and internet access are all routed through a network located within a hotel. As technologies continue to advance, the definition and the scope of the telecommunication network will also continue to change. But what will remain the same is the core concept. Before I read this paper, my opinion on a telecommunication network is always indicates telephone service, and now I understand it also include internet, microwave and wireless equipment. I have to say that technology have been changed very fast so that we must keep in mind to update our knowledge on these new technology as well.
anonymous

FCS Messenger V1.3 Release Maximises Hotel Staff Communication Efficiency and Security - 0 views

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    This article I found is related to keeping information/communication on a hotel property safe, and found it very interesting. The article talks about a mobile app, a communication app to be more precise, for hotel employees as well as operations departments. It allows them to securely communicate and transfer/update task details across the hotel property. This app is available for Android as well as iOS devices. The latest update according to the article also includes a feature that makes sure that task details and/or messages can't be misunderstood or overlooked.
yvenisem

Hotel Closures: How to Communicate Important Temporary Updates in the GDS - By Laura Th... - 0 views

  • communicate the changes to the travel industry and the traveling public.
    • yvenisem
       
      this was definitely essential when COVID started popping off
  • set yourself a reminder to reverse these changes once conditions improve
    • yvenisem
       
      if forgotten, this can impede on business since people will think the establishment is still closed
  • Clsd Until May 1st Spa-Dine Temp Clsd Room service only
    • yvenisem
       
      reopendings going on now can be using this verbiage
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    This article was created during the time when everything with the pandemic had started looking more and more grim. It outlines a few things hotels could do before, during, and after closures to ensure there was seamless communication across the various channels they use to market their facilities, book their facilities, and many other things. Although I was not very familiar with the lingo being used, I still understood the general concept of what the writer of the article was trying to get across. This definitely showed me just how interconnected everything is and how much easier it is to "communicate the changes to the travel industry and the traveling public" when using GDS systems. This has been made especially important since COVID has disrupted the way that we operate in everyday life, we need to know and understand how best to communicate with customers. What really interested me was the way that the writer started looking forward and being more on the offensive by saying "set yourself a reminder to reverse these changes once conditions improve" This is very refreshing to read considering how grim things were looking at the time. It definitely speaks volumes of how the industry works. Overall, the article was moreso of a "how-to" guide of how to communicate changes through the medium of the Synxis CRS. It also went a little further and explained how to use marketing messages that "display with rate availability in Amadeus, Apollo/Galileo, and Worldspan."
sherylehlers

Navigating today's hotel security challenges | Security Magazine - 1 views

  • Priorities for hospitality security in 2023
  • Surveillance Technology Loss Prevention Communication Executive Protection Event Planning
  • Surveillance, loss prevention efforts and communication have remained critical over the past years.
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  •  The careful balance of overt and covert security plays an important role in hospitality security
  • surveillance is a key tool for hotel security leaders to extend the reach of their teams and ensure safety at their facilities. “The most important technology you can have in a hotel is your audio and video systems,”
  • importance of communication with internal and external stakeholders to maintain a safe hotel environment.
  • uniforms play a part in maintaining the balance of overt vs. covert security in hospitality spaces.
  • ecurity knowledge across departments such that they can act as the extended arm for the security department
  • hotel security departments, which may face workforce shortages and retention issues
  • risk assessment and communication techniques to further bolster their security posture.
  • security leaders can look to
  • The biggest thing is communication with your administration, as well as with your staff, guests and other security professionals,”
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    The new challenges that the hospitality industry will face with security will encompass the need for the very best surveillance technology. Surveillance is a key element to security especially when so many hospitality businesses are experiencing labor shortages. In addition, a hotel will need to develop a strong communication link between all departments and have a well thought out risk management plan. If you have all of these items in place you are ensuring the safety of your guests and staff.
Sarah Black

A New Meeting Frequency - 0 views

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    "A New Meeting Frequency" discusses near-field communication (NFC) and its gaining popularity with the meeting and event planning industry. This form of communication enables smart devices to have communication between each other; one acts as the writer, the other as the reader. According to meeting tech consultant Corbin Ball, "NFC marks the next step toward a cashless and paperless society".  Barclaycard and Chase, just to name a few, have adopted ISIS Mobile Wallet which lets customers make payments and collect rewards. "Industry professionals are beginning to see adoption in interactive events and business-to-customer trade shows", and are present in some current NFC applications. Contactless payment, automated ticketing, social networking, exchange of information (maps, business cards), registration, attendance access and control are some of the major ways this technology is utilized presently in the industry. Usage is slowly on the rise, particularly with regard to corporate networking events, and potential is huge.  NFC technology is extremely innovative, saves money and can be a great marketing tool.
duyt tran

GrandStay Hospitality Selects ZDirect for eMarketing and eCRM - 0 views

  • GrandStay® Hospitality LLC, franchisor of the GrandStay® Hotels and Crossings by GrandStay® brands, is growing by leaps and bounds. With 24 extended-stay and select-service hotels in California, Florida, Iowa, Minnesota, South Dakota and Wisconsin, and an additional 10 hotels scheduled to enter the system in the coming months,
  • GrandStay Hospitality selected ZDirect and its ZMail® electronic communication platform.
  • Direct has been providing hotels with eCRM solutions since 2002. The company's hospitality portfolio spans six out of seven continents, with more than 2,000 hotels and resorts using ZMail® and its Mobile suite, including: Mobile Passport, SMS Messaging, Apple Passbook and Responsive Email Design.
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  • This month, GrandStay Hospitality will begin rolling out ZMail and the ZDirect Dynamic Content Engine to GrandStay Hotels and Crossings by GrandStay properties. The electronic communication tools will enable each property to send electronic guest confirmations, pre-arrival email promotions, post-stay satisfaction surveys and more to establish two-way communication between the hotel and its guests. Engaging guests with personalized dialog will spark onsite spending and result in increased revenues and maximum profits.
  • GrandStay Hospitality will use ZDirect tools to: Manage custom databases Optimize delivery rates for each message via desktop and mobile Create e-Questionnaires on the fly -- including queries for cancellations, meeting planners, and pre-stay requests -- with the ability to edit existing forms or create new ones as needed Analyze statistical reports driven by interfaces to the hotel's PMS and CRS Personalize campaigns that boost brand loyalty and bottom line revenues Build opt-in subscribers Use purchasing habits and shopping preferences to attract the best customers Modify existing campaigns for last-minute promotions Establish a mobile web portal that is fully integrated with the hotel's PMS Leverage text and SMS to increase customer interaction and communication
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    GrandStay Hospitality has selected ZDirect for its eMarketing and eCRM provider. ZDirect also has ZMail which includes Mobile Passport, SMS Messaging, Apple Passbook, and Responsive Email Design. According to Jon Kennedy, president of GrandStay Hospitality, ZDirect has an impeccable reputation in regards to their services and customer successes. He believes that ZDirect will give it the leverage needed to help the "small, transitional" company quickly grow. The tools of ZDirect and ZMail will "enable each property to send electronic guest confirmations, pre-arrival email promotions, post-stay satisfaction surveys", which will allow the hotel and its guests to communicate. This two-way communication will help to increase revenue and maximize profits.
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    eMarketing is a great way for smaller companies to grow in the hotel industry. But if planning to run eMarketing all on your own it can get costly. The amount of severs, maintenance, and man power to run a successful eMarketing campaign is more than a small hotel chain can handle. Allowing a third party company like ZDirect to come in and help orchestrate an eMarketing campaign is a great solution for smaller hotel chains a chance. 
anonymous

Effects of Layoffs on Hospitality Employee Communication Networks. - Thursday, 24th Jan... - 0 views

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    In the hospitality industry, communication technology provides many benefits in helping workers in the hotel environment. This is an interesting article because it talks about how Informal networks are restored after downsizing…especially when there is a layoff. Everything that happens in a business's network is important because worker's store all updates and information in the system. Now when a layoff happens, it is harder for the remaining employees to take over the task of those who left. Sometimes it happens that the network/employee connections after a downsizing can interrupt the business itself. It is also important for the remaining workers to restore communication and access all other information. In every workplace, computer networks and communications are crucial for the businesses workflow. The author also mentioned that "Corporate downsizing is extremely disruptive to the surviving employees, even if the company does not formally reorganize," said Susskind. When the hotel industry, or any business, experience downsizing, it is highly difficult to gather all the workers and have them focus on getting the problem fixed. This study wanted to analyze how only few of the workers, only 97 individuals, respond to the implications in the workforce…How they correspond to the downsizing flow and turnovers. Employees might feel like all their work was a waste of time, especially if they cannot retrieve the industries information. It is the manager's task to help the workers figure out a solution and other ways to restore the communication pathways after the downsizing. In that study, they were able to evaluate how the communication pathways of the workers continued, and some who felt that it was not possible to regain the network's data had left, but many of the corporation workers decided to help with the recovery, and helped in reestablishing their tasks in organizing the system.
Xuan Huang

Hotel Communication Network Introduces a New Generation of In-Room Technology - Exhibit... - 0 views

  • for convention managers because it is the first innovation that actually makes it easier for the hotel, the convention manager and the convention attendee to
  • HCN’s features can help energize and improve the convention experience while helping hotels secure and retain key convention business
  • More than 65 percent of the guests at the Hilton have used the technology and an overwhelming
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  • More than 65 percent of the
  • More than 65 percent of the
  • for convention managers because it is the first innovation that actually makes it easier for the hotel, the
  • for convention managers because it is the first innovation that actually makes it easier for the hotel, the
  • Hilton Chicago (1550 rooms since August 2010) and the InterContinental Hotel Chicago (800 rooms since January 2011)—are clear successes. More than 65 percent of the guests at the Hilton have used the technology and an overwhelming majority of them (85 percent in an HCN/Hilton survey) said they would prefer to
  • of the guests at the Hilton have used the technology and an overwhelming
  • of the guests
  • of the guests at the Hilton have used the technology and an overwhelming
  • of the
  • patented “game-changing” in-room technology for hotels
  • It’s the ultimate competitive weapon for the convention hotel and a game changer for convention managers because it is the first innovation that actually makes it easier for the hotel, the convention manager and the convention attendee to get what they want
  • It’s the ultimate competitive weapon for the convention hotel and a game changer for convention managers because it is the first innovation that actually makes it easier for the hotel, the convention manager and the convention attendee to get what they want ,
  • convention manager and the convention attendee to get what they want , ”
  • installations—at the Hilton Chicago (1550 rooms since August 2010) and the InterContinental Hotel Chicago (800 rooms since January 2011)—are clear successes. More than 65 percent of the guests at the Hilton have used the technology and an overwhelming majority of them (85 percent in an HCN/Hilton survey) said they
  • InterContinental Hotel Chicago
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    Hotel Communication Network HCN is a corporation that serves hoteliers who have embraced in-room technology as a costeffective and guest-friendly way to automate and enhace guest services while reinforcing the hotel's brand message. In recent 2 years, HCN has secessfully practiced in hospitality industry wide, to hotel opertators and convention maangers. It is a breakthrough for the hoteliers because it makes the GM directly reach every guest in every room with instant personal communication and with the ability to customize hotel service offerting. From the customer pespect, this technology is accepted and loved by majority of the guests.
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