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lorena garcia

Going Green Saves the Green in the Hospitality Industry and Guests Like It - 2 views

  • most consumers are inclined to stay at hotels that take steps to be environmentally sustainable.
  • most consumers are inclined to stay at hotels that take steps to be environmentally sustainable.
  • Water conservation is another area where simple changes can make big differences
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  • “The two the customers are most willing to do are water conservation and energy conservation. They are willing to turn off the light.”
  • He cited three categories that matter most to consumers: water, energy and waste reduction
  • “In a mega-hotel that has 1,000 rooms, imagine if just 10 percent of the guests said ‘No, I’ll reuse my towel.’ That’s 100 rooms. The hotels are saving not only the water and energy but also the waste,” Ogbeide said.
  • “A good example right now is we have smoking rooms and non-smoking rooms in some hotels. As time goes on, hotels may have ‘green’ rooms and ‘non-green’ rooms,” he said.
  • Reading between the lines, most of the consumers, you can tell, are environmentally cautious. It’s intrinsic motivation,” Ogbeide said. “They want the future generations of children to have a good environment to live in.”
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    Hotels going green is being appreaciated by the guests
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    This article is a research study from Godwin- Charles Ogbeide about customer's perception when staying at a going green hotel. He mentions that there are three categories that guests are more likely to look for green hotel and those are: water, energy and waste reduction. He found on the study that guests are more energy and water saving, and he mentions that customers are working more on turning lights off when is not in use. He also makes reference to hotels that currently have "smoking" and "non-smoking" rooms; in the future they could have "green" and "non-green" rooms. The new trend of going green not only save money to the hotel , but also helps increasing their profit margin.
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    This article shows that one of the trends of hotel development is green hotel. Customers pay more and more attention to the green part of a hotel. At the same time, if hotels do a very good job on green part, they will earn more from customers.
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    This article was about how going green saves money in the hospitality industry and how the guests like the hotels that are changing. University of Arkansas researcher, Godwin-Charles Ogbeide, found that most consumers are more likely to stay at hotels that take steps in becoming more environmentally friendly. The three things consumers said matter most were: water, energy, and waste reduction. These three things are also the biggest concerns for hotel operations. Air conditioners are used in most hotels and they use a large amount of water and energy. By leaving the units off until the guest arrives instead of leaving it on all day will save money, water, and energy. Another thing these hotels are doing for guests that stay more than one night is giving them the option to re-use their towels or not having the bed linens changed daily. This can save a large amount of water. These hotels place small signs in the room explaining that the hotel is "green" and what to do if they don't want their towel or linens changed. Going "green" can be expensive if you have a large hotel that needs new windows and door seals. But for smaller hotels the simply changes will save money. By turning off the lights and air conditioner when no one is in the room will save money. By following these changes and charging the same amount per room as non-green hotels, it will also help increase the company's profit margin. It also helps the future generations have a good environment to live in.
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    Going green is a big step for a hotel to take. It takes a lot of planning and can be expensive to make the transition, however the benefits of going green on the back end are worth the initial expense. The facilities class the Ms. Scanlon teaches is a very good class for familiarizing yourself with the going green initiative and how to make it happen.
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    go green is important not only for the industry but also for the whole earth, because pollution is one of the biggest issue for every countries' government. in this article, it also talk about the major concerns in hotel industry, AC system and water conservation. go green not only save hotels' money, but also increase profit margin. Go green is a important step for hotel to go, and it have to go green for the future step for hotels.
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    I realy like this article because it talks about hotels that are trying to go green and customers like it and contribute to this cause. The hotels are trying to reduce the use of water, energy and waste, and they give the option to the customer to do it or not. For example to "reuse your towel" or turn off the A/C when you are not in the room. This helps the hotels to save money and increased their profit margin. Some hotels beleive this is costly for them, but in the long-run it will help. People are more conscious now and like that hotels are more environmentally responsible.
Jing Huang

Hotel Lock Firm's Security Fix Requires Hardware Changes For Millions Of Keycard Locks ... - 4 views

  • Good news for the security of hotels and travelers: Onity, whose keycard locks can be found on at least four million rooms around the world, has a plan to fix a security flaw
  • Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity’s locks, read their memory to find a decryption key, and use it to gain access to the lock’s firmware and trigger its open command in a matter of seconds.
  • The company’s response to that epic security bug has two parts–a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it’s issuing caps that cover the data port Brocious’s hack exploited, which can only be removed by opening the lock’s case.
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  • “If such a significant issue were to exist in a car, customers would likely expect a complete recall at the expense of the manufacturer,” Brocious adds. “I can’t help but feel that Onity has the same responsibility to their customers, and to customers staying in hotels protected by Onity locks.
  • “We want to assure you that Onity is working on providing you with a solution that will address any potential risks related to the alleged vulnerability of these locks,”
  • But since then, two hackers who asked not to have their names revealed have claimed in emails to me that they independently replicated the exploit and refined it, so that it now works on any Onity hotel room lock. Brocious tells me he’s spoken with eight or nine hackers who have all been able to replicate his work to some degree.
  • Onity isn’t the only one to come under fire in wake of its security flap: Brocious has also been criticized for failing to warn Onity ahead of his Black Hat demonstration and for selling a licence to use his Onity-hacking trick to a locksmith training firm for $20,000 long before he made his findings public.
  • Onity issued a statement responding to last month’s presentation at the Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity’s locks, read their memory to find a decryption key, and use it to gain access to the lock’s firmware and trigger its open command in a matter of seconds.
  • Onity will offer its customers new circuit boards and firmware that ostensibly fix the problems Brocious demonstrated–But Onity is asking owners of some models of its locks of some to pay a “nominal fee” for the fix, while offering others “special pricing programs” to cover the cost of replacing components.
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    In the article, "Hotel Lock Firm's Security Fix Requires Hardware Changes For Millions Of Keycard Locks," it talks about how Onity has a plan to fix a security flaw that allows hackers to insert a homemade device into the lock and open the door in a matter of second. The only problem with this new plan is that it requires hardware changes to every affected lock and it even might require it customers to pay for it. "Black Hat security conference by Cody Brocious, a Mozilla developer who showed that he was able to insert a device he built for less than $50 into the data port on the underside of Onity's locks, read their memory to find a decryption key, and use it to gain access to the lock's firmware and trigger its open command in a matter of seconds." It seems crazy that hackers can break in so easily, so maybe this expensive security could be worth it in the long run. The company responded with two different parts, first, it's issuing caps that cover the data port Brocious's hack exploited and the second more substantial: Onity will offer its customers new circuit boards and firmware that ostensibly fix the problems. Before reading this article I had no idea that it was so easy for hackers to get into hotel rooms, this really makes you think twice before you decide which hotel you will be staying at!
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    The hardware of hotel is the locker. This article showed us there is a new key card locker was discovered by Onity's. It is more security but it need to change all the affected lock. It is a lock built for less than $50 into the data port on the underside of the Onity's locks. The company's response to that epic security bug has two parts-a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it's issuing caps that cover the data port Brocious's hack exploited, which can only be removed by opening the lock's case. To further stymie hackers who would try to open the locks and remove that cap, it's also sending customers new, more obscure Torx screws to replace those on the cases of installed locks.The company's response to that epic security bug has two parts-a quick fix, and a more rigorous one, both of which it plans to make available by the end of August: First, it's issuing caps that cover the data port Brocious's hack exploited, which can only be removed by opening the lock's case. To further stymie hackers who would try to open the locks and remove that cap, it's also sending customers new, more obscure Torx screws to replace those on the cases of installed locks. The safe issue became the most important issue of the new products. It will cost more money of each hotel and it is really safe or not is still a question. 
brittsengl

HNN - Hoteliers adjust to new accounting guidelines - 0 views

  • One goal of the new guidelines was to recognize the increasing globalization of the hotel industry, Temling said.   “Many of the changes are reflective of what’s happening in the world in our industry,” he said. “Chains based in the (United States) have generally adopted the guidelines; that’s not the problem. But we also hope chains domiciled outside this country will accept the changes outlined in the book.”   Some of the changes are small, but symbolic, Temling said. In previous editions of the book, accounting for some employee benefits reflected terminologies used by U.S. companies.   “Up through the 10th edition, we called it FICA or social security for employees’ benefits,” Temling said. “This time around we call it social benefit contribution, which is more universally acceptable.”   Large hotel companies might have more difficulty adopting the new guidelines than will smaller ones, said Michelle Russo, founder and CEO of Hotel Asset Value Enhancement, a hotel asset management and real estate advisory company. She is a member of the financial committee that created the latest edition.   “It’s actually harder for larger operators because they often have many divisions,” she said. Examples she cited affect reporting of telecommunications, labor and segmentation data.   “We created a new (information technology) department, and in a large company that is worldwide that operates on multiple accounting platforms, the mapping process is massive,” she said, adding that some companies have decided to defer adopting the new IT department guideline until 2016.   The new guidelines created more detail in labor cost reporting, which is important for ownership but a daunting task for management, Russo said.   “Previously, the rooms department (category) had one line called ‘Labor’ and 43 lines called other things, and that included printing, stationary, stamps and other stuff,” she said. “While labor is 60% of that department, previously there was no breakdown of housekeeping labor versus front office, etc.”  
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    This article explains the changes and increasing globalization in the world and hotel industry. It explains the new guidelines and the procedures large and small hotels take.
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    This article explains the changes and increasing globalization in the world and hotel industry. It explains the new guidelines and the procedures large and small hotels take.
paige rosenberg

The Future of Hotel Security - AOL Travel News - 1 views

  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
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  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
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    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
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    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
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    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
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    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
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    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
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    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
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    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
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    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
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    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
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    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
Ashley Reed

Virtually There: Property Management Systems Expand Far Beyond Their Original Scope-and... - 0 views

  • Over the years PMSs have steadily improved by adding more
  • Virtualization
  • Speed of Implementation
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  • The Cloud
  • Flexibility.
  • Connection Loss.
  • More Complete Range of Applications
  • Data Security.
  • Better Security.
  • Virtualization
  • The Cloud
  • Many vendors have also expanded their coverage into revenue management, sales and catering, spa/golf/activities and so on, within their own software and/or by interfacing to specialized systems from other vendors.
  • a search for a system (or system set) with much broader capabilities.  These usually include marketing, multiproperty reservations, distribution channel management and coverage of every aspect of the guest experience, both on and off property. 
  • Property management systems (PMSs) have been fundamental software in every hotel for decades
  • As more guest and operating information needs to be captured and managed, many hotels and resorts need multiple other systems to complement the PMS. However, the more applications are required, the greater the amount of computer room hardware needed to run them and the more complex the support requirements become. 
  • Cloud computing takes virtual server tools one stage further, using them to allocate the resources of vast numbers of servers quickly and flexibly among many different companies’ needs
  •   Further, the on-demand flexibility means that hoteliers no longer need to worry about buying and implementing more hardware resources as their businesses grow; they just call up the cloud vendor and ask for it to be allocated.
  • Data storage is another factor,
  • toring all this data on cloud-based servers is cheaper than continually expanding on-site storage, though of course selection of a trusted, secure vendor for the cloud is even more important.
  • There’s one link between the PMS and the revenue management system, one to S&C, one to the GDSs and Web booking sites, and so on, not one per system per property.  Traditional remotely hosted approaches do outsource the support and security issues but can’t provide the economy-of-scale savings nor the flexibility of clouds.
  • Alternatively, since many cloud-based systems are accessed via Web browsers it’s also possible to use 3G (and soon 4G) high-speed cell phone connections to access them if the Internet or other main communications line goes down. 
  • The best approach, though, is to keep a copy of enough critical data on property at all times so that operations can continue even if connection is lost completely.
  • Traditional PMS functionality is still the essential core at every property.  By tracking and managing all aspects of guests’ stays, it’s both a source and collection point for the crucial activity and preference information that forms the basis of all future relationships with them, on and off site.
  • At the same time, the move to cloud-based architecture makes all of these combinations simpler to create, implement and support.
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    Traditional PMS functionality is still the critical core at every property. By tracking and managing all aspects of guests' data, it's both a source and collection point for the crucial activity and preference information that forms the basis of all future relationships with the guest. But with the change of technology and the manner we do business today, hotels now need a wider function set than what a traditional PMS provides. Having a PMS on the web and in the clouds is getting more popular. These new Web services make it easier for new vendors to develop fresh approaches and link them quickly and effectively into established systems, providing hoteliers with richer and more varied options. There are more advantages than disadvantages when using cloud computing. The world is changing rapidly and in other for hotels to survive, they have to keep up with those changes.
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    Overall this article gives an overall prospective of how PMS are run. The basics include how PMS systems have move from a completely paper run process to a completely virtual program. This article also speaks of how the us of Clouds has changed the possibilities for PMS systems. Now information can be stored over the internet and accessed from anywhere. The article does mention many draw backs to this process such as outages and server errors. Internet advances have made the speed and flexibility of PMS much more vast.
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    Hey all, here is an article I found that talks about the traditional PMS systems for hotels and how it once rained supreme. Now a days, traditional PMS systems are not cutting it anymore because businesses are growing and are trying to find systems that have more functionality. This article brings up a few different options that a business could adopt and put into use. Installing software applications at the property is becoming unmanageably complex. Despite very worthwhile gains in functionality, no PMS will ever cover everything a hotel needs; none offer telephone service, for example. As more guest and operating information needs to be captured and managed, many hotels and resorts need multiple other systems to complement the PMS. The first option the article bring up is Virtualization, Server virtualization is not a new technology, but its adoption by the hospitality industry is relatively recent. The basic concept is that specialized control software allows the physical resources of a single computer server-memory, disk space and computing power-to be divided as needed between several different software applications, each perceived to be running on its own dedicated server. The second option is running a cloud based system, we all know what that is so I will let you read the article. Enjoy
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    The author attributes a growth in 'hotel complexity' that is driving the need for a change with traditional PMS systems and the limits of their capabilities. According to the article, the current PMS system is unsustainable and will need to evolve to meet client's demands- such as cloud computing, which is highlighted as being beneficial to hotels especially with regards to flexibility, better security, speed of implementation, etc. The pros and cons of cloud computing are clearly described, the cons mainly being loss of connectivity and security breaching. Although traditional PMS are essential for most hotels, cloud computing could put them at a competitive edge.
Hanlu Hu

E-Commerce for the Hospitality Industry | The Moscow Times - 6 views

  • E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet."
  • Accelerating Internet usage worldwide The Internet is the lowest cost hotel-booking channel Most travelers research hotel reservations on the Internet Social media and online hotel reviews are an increasingly important decision factor The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines.
  • Adding real time search functionality to your site, capability to generate user reviews, launching contests helps to build fresh content and quality links
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  • Heavy graphics, animation and flash demos cause your site to perform slowly. Sites that are built keeping these guidelines in mind will deliver better user experiences, will perform better on search engines, and ultimately drive higher ROI.
  • As things stand now, mobile queries represent about 10% of all queries made on Google. People are using mobile devices to conduct searches, as well as share content, connect with friends and browse the web
  • Embracing social media. 93 percent of social media users expect companies to have a social presence. 85 percent of social media users want companies to interact with them on social sites. A well-planned social initiative can turn fans into brand evangelists.
  • The Internet has consolidated itself as a very powerful platform that has changed the way we communicate, and the way we do business.
  • The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, why is hotel e-commerce so important today?
  • We forget that the human brain can only consume limited information. It is important to take a holistic approach and prioritize information. Good web site architecture and organized content improves site usability and its efficiency when used with search engines.
    • yan xie
       
      It is true that we always forge how many information the human brain will take at once. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specifice products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider.
  • make sure your ad groups are made up of tightly knit keyword themes and that those keywords are reflected in your ad copy; ensure that your landing pages clearly reflect the offer promoted in the ad copy and includes clear calls to action and conversion factors.
    • yan xie
       
      As the point two mentioned, the customers cannot get so many information at once, and they also cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can.
  • Top e-commerce sites are continually testing new things. It's the only way to achieve continual improvement.
    • yan xie
       
      To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' expericence.
  • hospitality industry has always been among the first to capitalize on new technologies
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    The hospitality industry along with the resourcefulness of the Internet has allowed the Russian hospitality industry to benefit and grow with the technology of e-commerce. E-commerce is defined as "the buying and selling of products and service by businesses and consumers over the Internet". This technology is significant due to its beneficial factors of lowering costs, accessibility, decision-making, and media exposure. As well, the article provides for methods and advice regards effective strategies to utilize the Internet. Primarily, the speed of the website's functionality is essential, along with providing compatibility of browsers, thus, allowing for a better experience for users. The information in the website should be efficient, allowing for real time search whether using a mobile phone or a computer. It was informative to read the multiple functionality, that social media is playing in the hospitality industry regards the exposure and marketability. E-commerce has change the market of goods and services, from a tangible experience to digital experience, through the use of online shopping estimated at $228 Billion in 2010, a third derived from the purchase of travel and flight websites, thus, demonstrating the importance of the Internet in relation to consumerism.
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    This article talks about why hotel E-commerce is essential today and how to go about having E-commerce work for your business/hotel. The article says, "The internet has consolidated itself as a very powerful platform that has changed he way we communicate, and the way we do business." This is the reason why businesses need to utilize the internet. According to the article these are the reasons that hotel e-commerce is important today: the internet is being used worldwide, the internet is the lowest cost hotel-booking medium, the internet is used, by travelers, to research hotels and their reservations, the internet is the home of social media and hotel reviews and the internet is preferred 17:1 over television and 6:1 over newspapers and magazines for travel information. It would be at a hotel's detriment if they do not utilize the internet and e-commerce. It isn't enough to use e-commerce for business but there must be an upkeep. It is extremely beneficial to research or monitor how customers and potential consumers are seeking information and what attracts them to a site. According to the article, e-commerce strategies that would 'help get the best from the internet world' are: 1. Search-friendly website design 2. Improving Conversion and Usability 3. Paid Search 4. Real time Search 5. Mobile Device Market 6. Social Media 7. Testing
  •  
    This article mentioned why the ecommerce important for the hospitality industry. And also there are more things they hospitality industry companies need to know. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specific products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider. As the point two mentioned, the customers cannot get so many information at once, and they cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can. It is true that we always forge how many information the human brain will take at once. To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' experience.
  •  
    This article discusses about the application of e-commerce in hospitality industry. Internet has become a very powerful tool for customers when they are planing their travels. As the same time, it has become an important media for hotelierss to improve their businesses. Internet can provider a lot of online sources to customers when they make any dicisions. And how to make your web site become more competitive and attract more customers is the topic of this article. First of all, a good design for the web site is the most important thing for hotelierss. And the download speed is the basic factor. Quick download speed brings a good experience to users, and improves the ranking in organic search. Secondly, improving usability needs to be focused on by hotelierss. Large imformation may not be took in by users. You need to make your customers seethe most important information first. In other word, you need to prioritize your web site and make the imformation more understood. Paid search and real time search are also focused on by the author. Sometimes, paid search can make your hotel more compelling on the search engine. And some tips have been given in this articel to help the hotelierss to maximize conversions. Real time search is similar with paid search, and it needs compelling fresh content and quality incoming links on the web site. Maps, photo galleries, videos and press releases are creative ways to distrivute content on different channels. With more mobiles customers using, mobile represent about 10% of all queries make on Google. Hotels can exand the mobile market and improve the download speed of their site by avoid heavy graphics and flash, making their site is mobile compatible. Social media is in the same condition with mobile. Customers need more connections on social sites, so they want companies to interact with them through the social media. The last point is testing. Every new thing needs a lot of tests. It can provides changes and improvement for
  •  
    The article discusses power of internet and how different it is from magazine and television ads. "In terms of time your travel websites are available for are accessible for a longer period of time, the flexibility that the content can be changed without asking someone,if you have a content management system." Also travel websites will help your business potentially reach a wider audience. Another big advantage of having a travel website is it's availability even when your business is closed or no one is available to answer your phone. Everyone knows that there are so many time zones, and the visitors can come from any part of the world. So having a travel websites gives your travel business visibility for all 365 days of year 24x7.
  •  
    In hospitality industry, customers are constantly seeking new sources of information to help them make decisions before purchasing services. E-commerce in hospitality industry is about the online buying and selling services. And it's become such an important source for the company and customer. Hospitality businesses are all involved in the trend. Smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. This article listed several basic e-commerce strategies that will help hoteliers to get the best from the Internet world.
  •  
    As new technological advances are being made, the hospitality industry has always been among the first to capitalize on new technologies. The term e-commerce has been defined as the buying and selling of products and services by businesses and consumers over the internet. Now that hotels are involved directly with e-commerce it becomes even more important today because of the accelerating internet usage worldwide,the internet is still the lowest cost channel for booking, many travelers make their travel decisions via the internet. Embracing social media, 93% of social media users expect companies to have a social presence and 85% of social media users want comoanies to interact with them on social sites. A well-planned social iniative can turn fans into brand evangelists. This article dealt mainly with a brief introduction of what e-commerce is in terms of its defining and what it means to the hospitality industry. With more and more people utilizing the internet each day, the potential to have a person book a hotel room greatly increases. Several search engines have advertisements relating to many hotel companies offering specials and customers will see these ads and book. With more technological advances bound to come into play, its only a matter of time before the practice of e-commerce is taken to another level.
  •  
    Over the last decade the population of Internet users has increased rapidly. The hospitality industry has always been among the first to capitalize on new technologies. E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet." With hotel e-commerce, the landscape of the hospitality industry is forever changed. Online sales are an important part of the business. The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, reasons why is hotel e-commerce so important today may because the accelerating internet usage worldwide, the Internet is the lowest cost hotel-booking channel, and social media and online hotel reviews are an increasingly important decision factor.
  •  
    E-commerce has become more and more important in our daily life, because many customers today prefer to use internet to help them make decisions. In hospitality industry, e-commerce also plays an important role, as internet is a very cheap and convenient booking channel and many people use the internet intensively. There are many e-commerce strategies for hoteliers, such as making friendly web site design, embracing social media, etc. As e-commerce has so many advantages, I think e-commerce is an opportunity for hoteliers to grasp. It is important for hoteliers to use different strategies to get the best from the internet world.
  •  
        This article introduced the function of ecommerce and the ecommerce effect for the hospitality industry. The author listed some important reasons about why hotel ecommerce is so important:1)Accelerating Internet usage worldwide.2)The Internet is the lowest cost hotel-booking channel. 3) Most travelers research hotel reservations on the Internet. 4)Social media and online hotel reviews are an increasingly important decision factor. 5) The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines. This article also listed some basic e-commerce strategies that will help hoteliers to take advantage of ecommerce from the Internet world. 1) Search-friendly web site design.2) Improve conversion and usability 3) Paid search. 4) Real time search - natural ranking.5) Mobile.6) Embracing social media. 7) Test, test, test. Top e-commerce sites are continually testing new things.      In a summary, the author suggest smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. Moreover, hoteliers have to constantly learn and look for ways to harness the power of new developments and trends.
wei xie

POS in the Cloud | Top Stories | | Hospitality Magazine (HT) - 0 views

  • are taken, a cloud-based POS is no different than a hardwired system in this
  • Moving technology systems into the cloud is becoming more accepted in the hospitality industry
  • from the ability to update software at multiple locations in minutes rather than weeks, to savings in both cost and labor
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  • many operators are waiting until their current POS systems need upgrading before making the change, and many vendors who aren’t offering a cloud-based POS today will be in the future.
  • But what about utilizing the technology for point-of sale (POS) systems
  • Industry experts
  • believe
  • cloud-based POS is not only reliable and safe, but is also on its way to becoming the norm rather than the exception.
  • Most chain operations have a lot invested in their current POS systems, and if they are currently working in their stores, there is no immediate payback for switchi
  • But when it gets down to it, who has the better IT department, a large technology vendor or Joe’s Bar and Grill?”
  • However, for the single-unit restaurant, a cloud based-solution is an easy and cost-effective solution
  • “A cloud-based solution allows him to get up and running from an IT standpoint without a lot of servers, hardware and infrastructure needed.”
  • One of the biggest fears for a restaurant operator is downtime at the POS, and when the entire system relies on the Internet, this fear hits an all time high
  • high . However, as long as backup measures are taken, a cloud-based POS is no different than a hardwired system in this regard, according to Dolan
  • regard, according to Dolan
  • When operating in the cloud, data resides in the hands of someone other than the restaurant operator
  • “You always need to have firewalls, be sure to segment your local area network, and change your passwords. But when it gets down to it, who has the better IT department, a large technology vendor or Joe’s Bar and Grill
  • software at multiple locations in minutes rather
  • ? Industry experts, as well as operators who have taken the plunge, believe cloud-based POS is not only reliable and safe, but is also on its way to becoming the norm rather than the exception.
  • And since his café offers catering, he can accept payment on location with the iPad or iPhone, something not possible with a hardwired system, he notes.
  • “When you look at the concept itself, it is attractive to the guy that is just starting up,” explains Lee Holman, lead retail analyst at IHL Consulting. “A cloud-based solution allows him to get up and running from an IT standpoint without a lot of servers, hardware and infrastructure needed.”
  • However, as long as backup measures are taken, a cloud-based POS is no different than a hardwired system in this regard, according to Dolan.
  • Not only does it shift responsibility to the vendor, but more than likely they will have more money and resources to dedicate to it.
  •  
    This article talks about how more and more people in the hospitality industry are using a POS based-cloud instead of hardwire systems. According to some experts in some years most of the hospitality industry would have change into using the cloud. For now most of the users of the cloud are single unit restaurants as it is an easy system to adopt and cost efficient. On the other side for chain restaurants to make this change can be costly; therefore it is believed that it will take some time for them to change. Still some people believe that this can be an unreliable and unsecured system. Some of the reasons for this are: -The lack of privacy; as the data will be in the hands of somebody else. -This system relies on the internet so when a connection problem occurs a downtime would take place creating complications for the restaurant operator. According to experts and users both of these ideas can be debated. Leaving the data handling in the hand of experts can bring advantages and lower the costs. On the other hand when the internet fails if the correct backup measures are taken it has no difference with the hardware system.
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    This article talks about the benefits of POS in cloud, and eliminates some misunderstanding about its downtime and security concerns. The author start selling POS in cloud by pointing out the trend that it is becoming more accepted. CEO and president of the Retail Solutions Providers Association (RSPA) says it will be mainstream in the next two to five years. Though POS in cloud would be a easy set up and cost saving solution for a starting up single-unit,"Large chains are more likely to turn to cloud applications for business intelligence solutions first because there is not as much investment or change in infrastructure compared to the POS" says Dave Matthews. But since multi-unit chains have already invested lots of money in the old POS, they are going to wait for those POS pay back before they switch to POS in cloud. Then author switched to what concern people most about cloud computing, downtime and security. A cloud based POS can have as reliable backup plan as a hardwired system. Although POS in cloud does not have backup servers in the location which should be provided by vendor, it can have several connection backups, like wireless, 3G or 4G, phone line. And about the security concern, just ask yourself is you have the security system than a technology vendor.
jennifer amador

Wi-Fi fees drag hotel satisfaction down - CNN.com - 0 views

  • One item in particular -- Internet costs and fees -- is pressing some guests' buttons, churning up "resentment, frustration and anger," says Stuart Greif, a J.D. Power vice president
  • "At the luxury level, where they're paying for a lot more, there's a feeling you should be giving more freebies, like Internet Wi-Fi, which many lower priced hotels offer for free."
  • Fifty-five percent of hotel guests use the Internet during their hotel stay, the study says, up from 20% in 2006. Of those, 87% connect by Wi-Fi. Eleven percent of guests who use the Internet said they paid an additional fee to connect.
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  • Industry experts see increased use of a tiered system of Web access, perhaps offering basic Internet free and then charging for higher data access for things like watching video or playing online games.
  • Customer satisfaction with guest rooms in the survey has dropped within a point of its lowest level in the past seven years.
  • A new part of the annual survey examines opinions of hotel staff. Fifty-six percent of respondents said they had a high opinion of hotel staff, 34% said average and 10% said their opinion was low. Experts suggested that hotels were slow to respond to rising consumer expectations as the nation's economy improves.
  •  
    This article goes about discussing the issues around full service hotels and fees for WiFi internet connection. Travel Professionals do have changes throughout the years in the hotel and tourism industry, but some are really serious that is affecting the rating of customer satisfaction in hotels. According to experts, they do present a theory that something must be done in order to increase revenue and also hotel's ratings; no all hotel managements agree with such theory. Therefore, they are still pushing for continuing the fees and strive for customer satisfaction all at the same time. In essence, the hotel industry is constantly adapting to new and more changes everyday, as technology also changes and have new innovations.
tstur005

The Evolution of Event Technology: What Has Changed Since 2000? - 0 views

shared by tstur005 on 07 Oct 15 - No Cached
  •  
    "There's no denying that technology has touched and transformed every aspect of the event industry in the past 15 years, influencing the planning, production, execution, and follow-through. And yet, despite all of this change, the core functions and values of events remain the same: to bring people together to learn, to conduct business, to network, to support a cause, to be entertained."
  •  
    This is a FANTASTIC article about how different things in event planning have changed since the year 2000 and boy have they. I found it interesting as my research paper is on this exact topic also and it's crazy to think how much has changed! Enjoy!
bnort002

How Technology Is Changing the Role of Travel Agents | TTS - 2 views

  • “There’s an app for that!” Technology has already made it easier for travelers to book their own reservations, search the web for getaway destinations (and great travel packages), and run cost comparisons for their travel and accommodations – all through tapping the app.
  • GDSs, high traffic portal travel sites, and start-up agencies can access similar flight and hotel booking systems. This helps agents quickly filter travel options for their clients; it also enables travelers to do self-service booking independently of an agency.
  • Customer service is becoming easier, faster, and more cost-effective. Social media is one technology tool that enables a small staff to handle large numbers of inquiries, forward automated alerts to update travelers on delays and wait times and share interesting industry information
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  • Gamification is not just a newer cost-management incentive program. Gamification is another way technology is meeting travelers’ demands for more enriched travel experiences
  • Among the more important technologies, a travel agent must employ are mobile technology, social media, and the human touch.
  • Social media is one of the more significant tools major businesses are employing to build brand awareness and customer relationships. 
  •  
    The role of travel agents has changed drastically over the last 30 years. When once you needed a travel agent to do all of your bookings for you, you now have access to all of these tools and can create your own travel experience. Therefore, today's travel agent needs to be tech savvy and must keep up with the trends and provide their clients with the most up to date travel information. They also must have an online presence, specifically social media that shows their "personality" and helps with marketing. As long as agents can keep up with the ever changing technologies, clients will go to agents for the "human touch" and real first hand experience.
Rachel Rodriguez

HNN - Mobile devices, apps change how in-room phones are used - 0 views

  • Most hotels still have in-room telephones, but sources said their usage and capabilities are likely to change in the near futur
  • “We’re in the business of hospitality and no matter how smart your phone gets, there is a customer-service component,” he said. “We always want our guests to know they can pick up the phone and have someone ask, ‘how may I help you?
  •  
    Essentially with the progress of the technology the hotel industry as we knew it 10 years ago is going to change drastically in the next couple of years. That is the case for telephones as well, eventually, it will be an ammenity no longer need it. Telephones used to be an excellent plus for a hotel back on 1986 when the first in room telephone was introduced. It was a sensation and only the most luxurious hotels will have it. Now days the use of cell phone and furthermore , smart phones had change the game of communication. On the other hand there are some major throbacks to replacing in-room telephones since a major component of the hospitality industry is to be able to offer a customer service such as in room services, status updates or simply to have someone just to make sure is all ok. Definitely with time this necessity will shift to enable smart phone to replace it. For now it seems far but we all can feel we are on the verge of it.
hchiebooth

Eco-Friendly Hotel Ideas You Need to Implement Now - 1 views

  • Eco-friendly travel options are projected to increase up to 36 percent in 2017 in order to meet green travelers’ demands. Business travel is also going greener
  • Reducing energy can enhance guest experience and add extra padding to your bank account.
  • As more consumers are choosing to engage in eco-conscious lifestyles at home, it’s unsurprising that their tastes in hotels and travel destinations are noticeably greener, too.
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  • Using water in excess can also lead to groundwater contamination if sewage systems overflow. Conserving water also reduces energy use, thus saving your business money.
  • Making just some simple changes to how your hotel uses energy can make a big impact.
  • Energy-saving kitchen, laundry, and air conditioning equipment can also drastically reduce energy use in hotels. If your hotel or resort has a pool, consider purchasing a solar water heating system.
  • it’s crucial for your hotel or resort to adopt more eco-friendly practices so your business can stay competitive, attract more travelers, save money, and do its part to protect the planet.
  • Linen reuse programs for hotels and resorts are another great idea in terms of reducing water and energy waste.
  • Swapping out conventional cleaning supplies with green cleaning products can help your hotel or resort offer a safer, more natural environment to travelers.
  • hotels are now using bio-based cleaning products
  • Implementing just some of these sustainability efforts in your hotel or resort will help your business stay competitive, save money, and reduce your negative impact on the environment.
  • Many hotels and resorts are now composting their food waste to divert food from landfills.
  •  
    In the era of green travelers, the demand for eco-friendly hotels is on the rise. Since the interest is increasing, a lot of hotels have changed their routine practices and policies to become eco-friendly. Hotels have found ways to implement greener alternatives and have abandoned practices that create waste. Eco-friendly hotels have adopted practices that prove to be less harmful to the environment. For example, hotels can install energy saving thermostats, air conditioners and use solar water heating systems to conserve energy. Green travelers will appreciate these changes and it will also make a positive contribution to the hotel's bottom line. Eco-friendly hotels ultimately look at every facet of the guest experience to implement green changes. Some hotels offer programs where guests, that stay multiple nights, receive additional benefits for not having their linens washed. Some hotels have even replaced there chemical cleaning products for bio-based cleaning products. This is a great start toward a better tomorrow and within time more hotels will become more environmentally friendly.
  •  
    Great article, the majority of hotels are currently implementing the paper straw and remove all plastics. Our hotel as well have changed the lights throughout the hotel. Not sure if that helps with the electrical cost but a lot of change is being made to be Eco-friendly.
rroll027

5 Ways Technology Has Changed the Accounting Industry - 0 views

  • Access to faster software that can perform more complex functions, as well as interconnected technology has made accounting both easier and more efficient. Indeed, organizing financial information, analyzing data, and measuring economic activity has never been simpler
  • Cloud computing makes e-format documents from the web easier to collect and use.
  • You can synchronize files across multiple platforms. Your files are secure and automatically backed up on the cloud.
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  • If there’s one aspect of accounting that professionals dread the most, it’s the very tedious and tiresome task of compiling and computing data. However, with the advancement of technology, you can now do all that with just a click of a button
  • More specific and value-adding roles are now up for grabs, and skilled accountants can provide more high-level specialty services. These may include data analysis and interpretation, providing financial planning advice and business consulting services, and more involvement in your company’s ongoing operations.
  • Because accountants and clients alike are able to access real-time data remotely, both parties can simultaneously view, edit, and comment on their statements. Then, they can convene and discuss in whatever manner is most convenient—including web-hosted video conference
  •  
    Accounting is considered the oldest industry known to man but with the advent of technology, the role of accountants and their firms' operations have changed dramatically: cloub-based systems, have afforded the industry the opportunity to transform their role to being more client focus and offering more consultancy services than computing which is done more efficiently and quickly
  •  
    This article looks at some of the ways that technology has changed the day to day running of businesses, particularly in accounting. The author explains that the use of cloud-based systems has streamlined information in accounting firms and provided convenient storage and access. Technology has also changed the roles of accountants and improved the efficiency of client transactions. Such developments have improved the efficiency, performance, and productivity of accounting firms.
richardkutch

Industry Insight: How Tech Is Changing Event Planning for Businesses - Eventsforce - 0 views

  • Smart technology is transforming the events industry, making planning easier and events more exciting
  • Organising an event is a logistical nightmare and one of the biggest developments is software to assist with tasks such as registration and email responses.
  • The second is around the collection and analysis of data.
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  • Real-time feedback is also changing the industry.
  • Event speakers, for example, can now receive real-time feedback from audiences, which means they are able to change the way the session is going
  • Knowing exactly who turned up at your event and what sessions they attended is something every event planner wants to know. The information helps figure out popular topics and sessions. It also helps profile attendees.
  • Another application of real-time technology tools are on-site apps
  • is a hugely exciting development.
  • Data capture tools – from event registration systems and RFID to online surveys and event apps – are helping organisations collect valuable information on their attendees which can be analysed to create more powerful and customised event experiences.
  • Event personalisation
  • ou can use the data in the system to collate a report on all the delegates attending a particular session at an event.
  • You may share this list with all the other delegates attending that session to facilitate networking opportunities that are relevant to them.
  • You can break it down by company type, interests and goals and share the list with your session speaker.
  • Looking to the future, Sirius is excited about the impact of drones on events.
  • “It’s going to be interesting to see how they will get used at events. Think about having the ability to track where people move in an exhibition area or trade show.  Or having the ability to broadcast live all the things happening on the show floor. It’s very exciting.”
  •  
    Technology is changing the overall event management experience making events more productive and fun. This article touches on things like advances in event organizing software, real-time feedback for speakers and data collection of attendees that can lead to personalizing activities throughout the event. I think most professional public speakers would say they already get real-time feedback from their audiences; no technology required. But for more novice speakers, that type of feedback would not only improve their session, but also help them hone their speaking and delivery skills more quickly allowing them to become better speakers faster. Personalizing an event to each attendee sounds pretty cool. Read the section about using the data collected during the registration process. It's interesting to think the data could be cross-referenced to bring delegates together for networking opportunities. Making important business contacts is a key reason people attend events.
da7327

Thomson ReutersVoice: How Technology Is Disrupting Accounting -- And Why The Industry M... - 1 views

  • It’s hard to believe the impact that technology has had on all of us, including the accounting profession.
  • Over the years, accounting firms got on board with websites, which allowed them to market differently and far more effectively. Personal client portals were introduced by Thomson Reuters in 2001, effectively eliminating geographic constraints for firms. With portals, they could serve clients 24x7, regardless of location, and communicate and collaborate far better than they could previously. The Web, mobile and social media have had an enormous impact on how firms can operate today. Social marketing has proven to be very effective in many firms. Audits have changed radically. Now they can be done online, with content also accessed online. We can research anywhere, anytime as well.
  • The next 20 years will see even more dramatic change for the profession. Artificial Intelligence (AI), cognitive computing/machine learning, natural language processing and blockchain are the hot topics today – of course, converging with big data.
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  • True business analytics will come into play – given the amount of data we’ll be able to collect and the machine assistance we’ll have – to put real meaning around the data and guidance for our business clients.
  • The concept of the continuous, real-time audit will come into play, and we’ll be assisted in our judgments – although the human element won’t entirely disappear. Fraud detection will be easier and far faster. Blockchain will move the auditor’s role away from having to check transaction data, and it will be used to test audit assertions as well.
  •  
    This article describes how technology will affect accounting system, and the reason to adapt new technology. The world has been dramatically changed over 20years. Paper was dominant back in 1990' but now most jobs are done by computer and Internet, and furthermore, the monthly fee for the Internet has been going down a lot. Everyone in the world enjoys the advantages of the Internet, and job efficiency increases. Especially, this article said technology will impact accounting profession a lot in the future. When we consider the current technology development in accounting area, the Web, mobile and social media have had a huge impact on company's operation. This article introduces that artificial intelligence(AI), cognitive computing/machine learning, natural language processing and blockchain will be adapted highly in next 20 years. For example, tax systems will guide us through the calculations and highlighting review section, and provide advice. A Huge amount of data will be collected and generate real meaning about the data and guide the business. Furthermore, continuous and real-time audit will be available. Fraud detection also will be faster and easier. As can be seen here, the profession will evolve very rapidly in next 20 years, which means it will be completely different from what we see today. This disruption challenges us to catch up with the fast pace of change but the potential of new technology provides opportunity, so adjustment for new pace is needed.
denisedantas

The Growth of e-Commerce and Hospitality Marketing | Smartling - 0 views

  • The growth of e-commerce has had a dramatic effect on travel and hospitality marketing.
  • Today’s travelers rely more on travel apps and websites to conduct their own research and compare prices.
  • E-commerce companies have numerous opportunities to grow in the years ahead. However, smart planning to serve international markets is key.
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  • As consumers increasingly ditch the middleman in favor of conducting their own travel research, it is important to keep up and offer them helpful, localized, translated content that will inspire them to make the leap and confirm their travel plans—with you.
  •  
    The growth of e-commerce has had a dramatic effect on travel and hospitality marketing. While consumers once relied on travel agents and other intermediaries to help book and research trips, a number of developments from the growth of sites, such as Airbnb and Google's high-ranking display of travel results for specific geographic terms, is leading a change in the way consumers buy travel and hospitality services. Therefore, marketing techniques are changing too.
  •  
    This article is very interesting to me and what stood out was when it talked about how today's society, travelers rely more on travel apps and websites to handle their own research and compare prices. The upside for the hospitality technology industry is that there are more companies selling directly to the consumers. Their is an increase in competitive e-commerce environment industries which offers extensive applications to offer everything from owner-listed accommodations to discounted flights. A strategy a company would use is by standing out by offering a wider range of localized content assets in multiple languages. In the article the role of content in e-commerce travel is the research of travelers to conduct an extensive background check and research when creating travel plans and making bookings. In the years to come e-commerce companies plan to grow extensively and serve the International markets . I believe that hospitality sites that offer significant amount of information in the consumers native language and have applications and websites that are responsive on mobile devices are more likely to stand out from their direct competition.
  •  
    This article talks about the importance of electronic business and the new advances that affect the way that business is done; the growth of sites is changing the way consumers buy travel and hospitality services. As a result, marketers are changing strategies to become successful in this very competitive environment, differentiating themselves offering a wider range of localized content assets in many languages to reach consumers globally. Smart planning and optimizing mobile applications to serve the international markets are the keys that lead to success.
Xiameng Zheng

A View into the Future: Adopting New Technology - Event Planning & Event Marketing | Cvent - 1 views

  •  
    The article is focused around technology and change management, and the importance of being able to effectively leverage new technologies to drive value for the organization. Meetings industry is going to become traveler-centric. The traveler, the person going to the meeting, is going to begin demanding change and to play a bigger role in the overall process. They will download a consumer-oriented smartphone app, and then they are then going to insist on similar applications for their organization. This is going to drive changes in behavior within the organization.
anonymous

Eco-friendly baby steps can grow green initiatives - 0 views

  • Ted Turner and restaurant veteran George McKerrow Jr., the co-founders of the 55-unit Ted’s Montana Grill chain,
  • Charlie Ayers, the former executive chef of Google and the owner of sustainability-focused Calafia Café in Palo Alto, Calif
  • one of the most enlightened businesses in the world
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  • challenge is convincing them that being green won’t hurt
    • anonymous
       
      Hurt profits, customer service reviews and experience, and overall efficiency are main concerns here
  • needs to be action at the top of command,
  • 99-percent plastic-free by using paper straws, cornstarch to-go cups and special biodegradable takeout containers
  • within 150 miles
    • anonymous
       
      small carbon footprint
  • sustainability mission to be reflected in its construction and decor, which involved the use of recycled Sheetrock, floorboards and acoustic panels along with reclaimed barn wood and a chandelier made from old milk bottles
  • energy-efficient lighting and low-flow toilets
  • People ask for out-of-season fruits and vegetables, and I explain why we don’t do it. That education is essential to get people to buy into the idea.”
    • anonymous
       
      SO IMPORTANT
  • We should phase out the subsidies. If we did away with fossil fuel subsidies, it would make wind, solar and geothermal energy more competitive, which is cheaper than subsidizing those industries.”
    • anonymous
       
      Looking at more of a federal/ national level rather than just independent restaurants
  • energy-efficient light bulbs. At Ted’s Montana Grill, that switch ended up saving the restaurant company $80,000 in the first year alone. —
  •  
    Ted Turner, George McKerrow Jr, and Charlie Ayers led a panel discussing the local and national benefits of making eco-friendly changes at restaurants. While there is a strong push from customers to eat at sustainable restaurants, "the challenge is convincing them (the restaurants) that being green won't hurt profits." The easiest baby step that seems to have the most ROI is simply changing the lighting in the restaurant to energy-efficient light bulbs. At Ted's Montana Grill, this switch saved his company $80,000 in the first year. Other small changes to consider would be to move to plastic-free straws and biodegradable takeout containers. But those things cost money and may be out of reach for many restaurants. Some places are taking it a step further and incorporating sustainable materials into the restaurant design and decor. The last major suggestion from this panel is a large scale shift in fossil fuel subsidies. If those can be removed, green energy can become a more competitive field and thus offer restaurants another alternative and opportunity to become green.
tsmit216

Hotel Technology Trends: 14 Upcoming Innovations for 2021 - 0 views

  • Self-service automation intends to place the decision-making process in the hands of the guests as opposed to hotel staff. This directly follows trends which have been witnessed across multiple sectors.
  • 3. Facial Recognition TechnologyMany consumers are just beginning to become accustomed to facial recognition technology; particularly in relation to smartphone security. Still, it is important to mention that these very same methods represent another important facet of modern hotel technology. There are several benefits which facial recognition applications are able to provide for hotel management:Enhanced levels of security and privacyOnly authorised personnel will be allowed to enter specific areasThis method can be used in conjunction with electronic payments as another form of verification
  • 4. Robots
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  • In fact, one hotel in Japan is already fully staffed by these mechanical marvels. However, robots will more likely be used to supplicate human interaction as opposed to replace it altogether.
  • 7. ChatbotsChatbots and similar online widgets are now commonplace when visiting countless websites. In the same respect, they are beginning to revolutionise hotel technology and its associated amenities. These clever devices are set to offer guests a host of options. Some of those which are the most applicable within the hospitality industry include:Hyper-personalised search criteria and resultsA streamlined method for confirming a reservationAn excellent way to build brand recognition and loyalty.Marketing relevant products and services to the end userA final point to mention is that modern chatbots offer a language-agnostic edge. As they can detect and respond to numerous dialects, previous international barriers have been removed from the equation. This will lead to higher booking rates and an impressive return on investment (ROI).
  • Virtual Reality (VR)VR plays another important role; primarily in illustrating the amenities, services and rooms that a hotel has to offer. Virtual hotel tours/ 360 videos are a perfect example of this immersive trend. In fact, many professionals believe that this type of hotel technology is set to become compulsory in the not-so-distant future. The good news is that it is a cost-effective solution and virtual reality can be easily deployed within most scenarios.
  • There is no doubt that cutting-edge hotel technology is here to stay.
  • crucial
  • utili
  • sing robots for luggage transportation, security, room service and restaurant waiting.
  • attract additional sales
  • educe friction
  • r
  • pre-set the amenities
  • competitive edge
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    This article is about the 11 upcoming innovations for this new year. Some of the innovations are already being used, like Service Automation, Facial Recognition Technology, Alexa voices, etc. But, this article explains how "There is no doubt that cutting-edge hotel technology is here to stay". A really cool innovation that caught my attention is robots. In Japan, there are hotels already fully staffed by mechanical marvels. As stated in the article "they will be used to supplicate human interaction as opposed to replace it altogether".
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    Some of the trends that are happening now in the hotel industry. The rate of change in technology is generally accelerating, which is worth noting. So things that change this year, could become obsolete in just a few years. Staying on top of these changes will be mission critical for those in the industry.
slain006

The Latest Technology Trends in the Hospitality Industry in 2022 - 4 views

  • In particular, biometrics is being used to usher in a new age of seamless authentications, and this could benefit hotel processes and customer purchases.
  • In the future, this technology is also likely to allow for completely seamless purchases, with payments being authenticated by touch.
  • the Hilton robot concierge ‘Connie’, which uses speech recognition and AI to respond to queries from customers and intelligently learn from interactions.
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  • Chatbots are able to understand simple questions and provide answers almost instantaneously, taking the burden away from customer service staff and improving the experience for customers. Meanwhile, AI’s uses extend into other important areas for hotels too, including data analysis.
  • The ‘Internet of Things’, or IoT, involves extending internet connectivity to everyday objects, devices and appliances. These devices can then collect data and communicate or interact over the internet, turning previously unintelligent devices into ‘smart’ devices, which are often semi or fully autonomous.
  • Within the hotel industry, big data allows businesses to identify trends, which can be used for revenue management purposes.
  • More and more, hotel websites are using 360 degrees imaging technology to allow virtual reality users to experience rooms in their hotel before they book.
  • Unlike VR, which places users in a digital environment, augmented reality is about enhancing the real-world environment through information overlays.
  • increase automation and ease the workload for staff
  • The use of this technology is typically intended to either make life easier for a business’s employees, or to improve the overall experience for hospitality customers.
  • payments are possible even if customers do not have their wallets with them
  • improve the accuracy of work
  • This means failing to keep up could provide rival companies with a significant competitive advantage
  • widespread adoption of voice search, augmented reality, artificial intelligence
  • Contactless payments
  • coronavirus pandemic has accelerated some behaviours
  • Voice Search & Voice Control
  • smart speakers in hotel rooms
  • Contactless Payments
  • save money as well as time
  • Robots in Hotels & Restaurants
  • cleaning purposes
  • Chatbots
  • as customers now demand swift answers to questions at all times of the day.
  • Virtual Reality
  • During the COVID pandemic, those working in hospitality marketing have a particularly good opportunity to capitalise on virtual reality technology and gain an edge on rivals, because it provides customers with the ability to experience elements of a hotel or to see the layout of a restaurant prior to booking.
  • Mobile Check-In
  • WiFi 6
  • Internet of Things (IoT)
  • collect data and communicate or interact over the internet, turning previously unintelligent devices into ‘smart’ devices
  • Augmented Reality
  • Cybersecurity
  • Big Data
  • Recognition Technology
  • 30 per cent faster,
  • NFT Marketing in Hospitality Industry
  • Technological advances have played a significant role
  • have become more popular in retail settings, while mobile check-ins have emerged in hotels, restaurants and airports.
  • Voice search is a growing technology trend within hospitality because a growing number of guests or customers are turning to voice search in order to find hotels, restaurants and cafes, so it is worth taking the time to properly capitalise on this
  • . Aside from speeding up payments and improving customer satisfaction, contactless tech is also easily compatible with loyalty programmes.
  • the rise of robotics and the use of robots to carry out tasks traditionally performed by humans.
  • d chatbot will answer the most common questions without the need for any human involvement.
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    This article is about the top emerging technology trends within the hospitality industry. It was actually pretty interesting to read about certain trends that I had never heard of before, such as augmented reality. My main takeaway from this article is that hotels are focusing more and more on incorporating bigger and better technology as we delve deeper into the technological era.
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    When hotels steer towards a sole focus on technology based functions and customer service, I feel that they are missing they mark entirely. The personalized, human experience becomes absent. Technology is great and it is fascinating to see how it is implemented. Technology was initially designed to be a tool help support people and their job functions, not takeover. Additionally, by having robots act as a concierge or chat bot it takes jobs away from hospitable people, who if given the opportunity, would have the ability of exceeding guest expectations.
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    great article, the latest technologies are interesting and a little exciting but worrisome. The idea or the overall meaning behind hospitality is the human touch. Humans are able to be host and be hospitable but a robotic machine that is able to check you in or give you information on locations to visit doesn't strike me as warm. But these new creations are being implemented and some people actually likes them. Since it is seen as advancement.
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    This article describes 7 technology trends that we will see soon. 1. Recognition technology - This technology can be used in hotels to scan one's face for room access, or to check-in or out. This technology is already being used in China where they walk up to a stand, scan their face, and they are instantly checked in. 2 . Robots - If you are not aware, Hilton has had a Robot that is named "Connie." Connie can respond to any questions and intelligently learns from human interaction. There is also the first hotel to have a robot-staff. This hotel is located in Japan which the robots act as "front desk, customer information tools and even luggage porters"(Revfine). 3. Chatbots &Artificial Intelligence - Chatbots are a bit like the previous robots I mentioned. They are known from providing answers quickly and effectively. 4. Internet of Things (IoT) - Similar idea to the previous chatbots and robots, the IoT extends internet connectivity to everyday objects and turns them into smart devices. An example of this is internet-enabled thermostats, which adjust room temperature based on check-in or out times, windows being opened, etc.The same concept is being used for lights. 5. Big Data - Big data recognizes trends and can allow travel agents to make recommendations based on the customers age, gender, etc.Big data can also predict hotel occupancy, so they rates can be adjusted accordingly. It can also take into account weather, holidays, etc. 6. Virtual Reality - Virtual Reality can allow one view and book (all in 3D) their next vacation. Starting from the seat on your flight, the exact car you will rent, etc. 7. Augmented Reality - This technology has limitless potential. The video demonstrates a female checking into a hotel where she is changing the environment around her with just a simple click. Her room transforms from a beach to a city within seconds.
  •  
    This article covers the new technology trends hitting the hospitality world. I explains why these trends are becoming so popular and how they're changing the hospitality industry. Everything is now technology based.
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    This article went into depth about the recent technological innovations being seen within the hospitality industry and how these pieces of disruptive innovation are changing the way hotels operate forever. One of the main catalysts for an increase in the speed of change has been the COVID 19 pandemic. A move to touchless and more hygenic aspects of operations was essential to get businesses back up and running while investments in these innovations lead the way for more and more advancement. These changes are forcing the whole industry to evolve as the pressure to keep up with changes to food and beverage, guest services, and amenities are all being shaken by technological advancement.
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    This article talks about the different types of technology created based on the trends in the world of the hospitality industry. Hotels are not trying to continue to be a competitive with technology that appears to clientele. Not only it will entertain guests, but also assist with improving operations and accuracy.
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