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taurus1313

What Is Cloud Computing? A Beginner's Guide | Microsoft Azure - 0 views

  • Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters—the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources—for example, more or less computing power, storage, bandwidth—right when they’re needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of “racking and stacking”—hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider’s network. Security Many cloud providers offer a broad set of policies, technologies, and controls that strengthen your security posture overall, helping protect your data, apps, and infrastructure from potential threats.
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    If anybody here is interested to learn even more about cloud computing this is the perfect guide for you. It gives you a breakdown of the cost, pros and cons and much more. This article is also by microsoft which is a top 2 technological company on earth. It is a very educational post that will increase your knowledge on cloud computing and what the future holds for this interesting form of storage and information.
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    Top benefits of cloud computing Cloud computing is a big shift from the traditional way businesses think about IT resources. Here are seven common reasons organizations are turning to cloud computing services: Cost Cloud computing eliminates the capital expense of buying hardware and software and setting up and running on-site datacenters-the racks of servers, the round-the-clock electricity for power and cooling, and the IT experts for managing the infrastructure. It adds up fast. Speed Most cloud computing services are provided self service and on demand, so even vast amounts of computing resources can be provisioned in minutes, typically with just a few mouse clicks, giving businesses a lot of flexibility and taking the pressure off capacity planning. Global scale The benefits of cloud computing services include the ability to scale elastically. In cloud speak, that means delivering the right amount of IT resources-for example, more or less computing power, storage, bandwidth-right when they're needed, and from the right geographic location. Productivity On-site datacenters typically require a lot of "racking and stacking"-hardware setup, software patching, and other time-consuming IT management chores. Cloud computing removes the need for many of these tasks, so IT teams can spend time on achieving more important business goals. Performance The biggest cloud computing services run on a worldwide network of secure datacenters, which are regularly upgraded to the latest generation of fast and efficient computing hardware. This offers several benefits over a single corporate datacenter, including reduced network latency for applications and greater economies of scale. Reliability Cloud computing makes data backup, disaster recovery, and business continuity easier and less expensive because data can be mirrored at multiple redundant sites on the cloud provider's network. Security Many cloud providers offer a broad set of policies, technologies, and c
galca008

How the cloud is disrupting the hospitality industry | Lightspeed POS - 1 views

  • Now, years later, technology is once again making its mark. The hospitality industry is at “a tipping point in terms of cloud adoption”, with hoteliers expected to invest 7 – 8% more in cloud technology over the next 2 to 3 years. The current and future impact of cloud-based solutions is huge: it’s revolutionizing the way hoteliers run their businesses and interact with their customers.
  • A Frost & Sullivan study showed that business can save 50% with cloud computing solutions. The apparition of the cloud and its flexible pricing has slashed businesses’ hardware costs, making it possible for even hotels with small budgets to run an advanced management system.
  • With a cloud-based system, hoteliers can meet these evolving demands. Firstly, they can offer personalized experiences with the help of captured customer information. The cloud lets hoteliers record this data – their preferences, transactions and behavior – every time the customer interacts in some way with their hotel, such as ordering room service, eating in the hotel restaurant or even booking a day trip or spa session.
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  • Secondly, they enable you to provide guests with the convenience and seamless experience they expect, even before they step into the hotel reception. Armed with a cloud-based system, you can give your guests the convenience they now expect from a hotel stay, such as booking rooms on their mobile phones or accessing their room from an app, to name a few examples. This personalized service will help you meet the needs of the evermore connected modern traveler and gain a competitive advantage.
  • Cloud-based software gives hoteliers a hotel management system that facilitates rather than restricts business operations. Unlike their on-site predecessors, cloud-based hotel management systems are entirely scalable – they have an unlimited capacity to expand. They give hoteliers the agility and freedom to add or remove resources in line with their growth and scale their hotel management systems to the services they offer.
  • One of the biggest strengths of a cloud-based hotel management system is that it can be easily connected to other software applications, even if these applications don’t share the same provider. For hoteliers, this capacity and the possibilities that it brings are revolutionary. They now have limitless flexibility to work with the vendors of their choice and can bundle applications together thereby creating a truly customized management suite that meets their needs.
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    This article introduces cloud technology and its implementation in the hospitality industry. The author highlights the positive impacts of using cloud-based management systems in hotels. One of the benefits is that it cuts IT costs by 50% by using cloud solutions, without needing to spend on expensive hardware and IT personnel for upgrades for example. Another plus is that the data collected from guests through the cloud is being able to provide better guest experiences. If you can understand what the guest desires through the data collected then you can give them a more customized stay. The use of the cloud also allows for each business to customize their features as they desire, to scale it up, scale it down, and add or remove features they use or not. Finally, cloud-based programs are able to better connect and integrate with other programs due to its flexibility. My opinion is that this technological advancement in the hospitality industry has been a breath of fresh air. It has made the labor inherently easier and more reliable, the information it houses seems limitless, and its affordability makes it possible for smaller scale hotels to be able to implement it as well. I think this has been one of the best advances for our industry.
anonymous

Are customers' reviews creating value in the hospitality industry? Exploring the modera... - 0 views

  • reviews
  • positive effect on hotel revenues
  • outside popular destinations
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  • online visibility
  • user-generated reviews
  • 240 small and medium-sized hotels
  • online retailers have thus been gaining increasing market power in influencing customers’ purchases (i.e., Inversini and Masiero, 2014, Silva, 2015, Yen and Tang, 2015) and have improved market transparency and uncertainty for travellers (Toh, Raven, & DeKay, 2011). For this reason, their role is now considered an infomediary (Chen, Yang, & Wang, 2015) because their capability to add value in transactions depends primarily on collecting and processing information about prices, destinations and travellers’ reviews.
  • positive effect on hotel revenue growth
  • outweighed by a negative effect on gross profit margins.
  • managerial implications discuss how hotels should use social media features according to a strategic view based on pursuing the horizontal and vertical differentiation of their services in an attempt to create more economic value from their online visibility and to protect profit margins from the intermediation in their customer relationships.
    • anonymous
       
      MIS idea of how to actually use the information giving from this style of data mining
  • Online reviews provide additional information for travellers to mitigate the uncertainty about the quality of a hotel and about its fit to their needs and preferences on accommodations and destinations.
  • 50,115 user-generated reviews on TripAdvisor,
  • shake up long-lasting reputations through reviews posted by unmonitored influential opinion makers
  • Internet can be a value-destroying mechanism for small businesses and can deter hotels’ capacity to defend profit margins
  • empower buyers
  • ncrease the degree of rivalry among firms that sell and distribute their products/services
  • bargaining power
  • First, online ratings can have a beneficial effect on the occupancy rate of rooms, which is especially important for larger hotels that bear a greater cost of idle capacity, especially in off-peak periods. Second, visibility on social media can allow hotels to apply a price premium thanks to greater economic value generated by market transparency, the reduction of the search costs for both parties involved in the transaction
    • anonymous
       
      Hypothesis broken into 2 parts
  • brand image of hotels,
    • anonymous
       
      Potential here for bad press. Viral videos of mistakes/ misinformation etc.
  • maller hotels with opportunities for market growth in segments in which they have a limited market presence
  • exploring the relationship between online visibility and the creation of economic value in terms of increase of sales and profitability for a panel of 240 Italian small and medium hotels
  • ive million registered users who visit the platform 30 million times per month on average
  • we consider only the profitability (the value appropriation achieved through online visibility) and not the increase in sales (the value generation achieved through online visibility) because hotels’ market positioning affects a hotel’s capability to appropriate the economic value brought by online visibility and influences hotels’ ability to negotiate the infomediation fees, which in turn impact hotels’ profitability.
  • social networking (i.e., the opportunity that users have to connect with people with similar travel interests, needs or experience) and knowledge sharing
  • travellers can more easily find persons who share similar travel preferences and needs. In a similar way, a user consulting travellers’ reviews can see if the reviewer is a member of his/her friends’ social networks on other platforms, such as Facebook.
  • beyond allowing hotels to improve their room occupancy rates, online visibility may allow hotels to apply price premiums.
  • respond strategically to online reviews
  • positive relationship between online visibility and sales
  • three different forms.
  • first is the rating assigned by users, who can express their evaluations on a quantitative scale.
  • rates given by users are distributed over the scale.
    • anonymous
       
      Think amazon review
  • number of reviews that users give to hotels
  • we may expect that online visibility on social media – seen as a composite measure of the three above-mentioned elements – can positively impact hotels’ revenue growth
    • anonymous
       
      hypothesis
  • hotels’ market positioning between their online visibility and profitability.
  • Online visibility has a negative effect on the gross profit margin of a hotel.
  • Consequently, high star-rating hotels apply price premiums for their superior quality and attract less price sensitive customers, who have a higher willingness to pay for quality
  • we expect that less price sensitive customers are willing to pay more for hotels with higher customer ratings on infomediation platforms because they perceive these hotels to be more valuable
  • The relation between online visibility and sales profitability is stronger for hotels with high star-rating.
  • iche tourism appears to offer a more meaningful set of experiences, given the knowledge that tourists’ needs and wants are being met
  • “what makes a tourism destination truly competitive is its ability to increase tourism expenditure, to increasingly attract visitors while providing them with satisfying, memorable experiences, and to do so in a profitable way” (p. 2).
  • However, a number of studies have reported that online user-generated reviews are perceived as more credible than traditional word-of-mouth when they come from persons with similar attitudes and preferences
    • anonymous
       
      Hate this.
  • Hotels in niche destinations are thus better positioned to extract more economic value from online visibility.
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    This article analyzes how user-generated ratings have a positive impact on hotels revenue growth. It looks at this through three different methods: one, ratings that the uses provide, two at how those ratings are "distributed over the scale," and three, the number of reviews that hotel receives. The article observes 240 small to mid scale hotels in Italy. Some issues we see come up revolve around the subjectivity of user-generated reviews and how that can positively and negatively affect hotel occupancy and interest. Ultimately, it appears that hotels that already have a high star rating will benefit most from these user-generated ratings because they have a stronger bargaining tool. The other benefactor are small, niche hotels whose increase viability and unique qualities help it in encouraging new tourism and high level experiences.
akopp008

How the Cloud is Changing the Hospitality Industry? - CloudTern Solutions - 0 views

  • hospitality industry revenues are increasing at a rapid pace.
  • ‘Mobility solutions’ is a key aspect of cloud services. This is what the hospitality industry needs the most as its target audience comes from different parts of the globe.
    • akopp008
       
      mobility solutions has made it easier on hotels to have clients access their information all over the world
  • Regardless of the size and nature of the traffic, hotel and resort management can seamlessly scale operations on-demand and only pay for the resource used. 
    • akopp008
       
      It si ideal for hotels to be able to scale to high or low operations with flexibility. This is why clound computing can be so important to help ease the operations for hotels
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  • Cloud solutions augmented with AI analytics help organizations identify customer preferences, purchasing trends and browsing behaviours to offer personalized and customized offers.
    • akopp008
       
      With the cloud hotels can access customers information and provide them with a unique and personalized experience. This not only helps hotels in one specific property but with the cloud the information can be shared with all those hotel properties around the world to ensure they deliver always the personalized experience with the customers preferences.
  • can concentrate on delivering a superior customer experience instead of worrying about property management. 
  • only pay for the resources used. There is no heavy upfront payment. During a peak season, the platform automatically scales up and down to meet traffic spikes. As such, operational costs are significantly optimized. 
  • simplify IT management.
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    The cloud has made hotel operations run smooth and seamless. Cloud computing has made hotels be able to reach their customers all around the world with their rates and information. it has given hotels the opportunity to scale up or down depending on the online traffic they experience in certain seasons. It has facilitated hotels to provide customers with a unique and customer experience by sharing their preferences across different properties using the cloud. It has helped reduce costs and simplify IT.
Rui Zhu

Event Marketing Software & ROI tracking - Marketo - 0 views

  • Setting up and categorizing events Connecting the event to a webinar or partner system such as Cisco WebEx® or Salesforce.com® campaigns Cloning an event, including emails, forms and landing pages, to minimize configuration for future events Managing event check-ins with our unique iPad app. Analyzing the effectiveness of the event with easy-to-use flexible reports
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    Some differences exist between organisations that run events for profit motives and those that are not-for-profit oriented. Government grants are seldom achievable by for-profit enterprises. Small scale events run by not-for-profit organisations are likely to be funded by participant fees. Larger scale events, whether run by for-profit or not-for-profit enterprises will likely need substantial support through commercial sponsorship. In many cases, fees paid by people who spectate can be a worthwhile source of income.
elena_martynova

Airline global distribution system Amadeus offers cloud scalability - 1 views

  • Amadeus has begun offering a cloud service on the Google Compute infrastructure as a service (IaaS) platform to prevent the back-end flight-booking systems of the airlines from being overloaded by internet requests.
  • Traditionally, checking for seat availability – known as airline inventory – was mainly used by travel agents, but the growth of automated internet searches is putting airline IT systems under excessive strain.
  • Christophe Defayet, director of R&D, airline IT at Amadeus, said: “The problem we faced in the past year is the look-to-book ratio has increased. For the travel industry, we are trying to bring the best availability across all channels.”
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  • Caching flight inventory data to buffer internet-based queries is not effective
  • Cache-based systems within major shopping engines have certain limitations, and they do not accurately reflect our sophisticated revenue management policies
  • To overcome the limitations of caching, Amadeus has developed the Airline Cloud Availability service, which uses the Couchbase NoSQL database. According to Amadeus, the cloud-based system can help airlines cope with the huge increase in search and shopping volumes. 
  • By synchronising the airline’s central systems and the distributed instances of the airline’s availability calculation in real-time, Lufthansa said consumers can search and shop for offers more efficiently and receive 100% accurate results of the airline’s availability. At the same time, the airline is able to respond to the exponential growth in online flight queries.
  • The service can be scaled up on demand to meet airline and channel needs, offering flexibility and efficiency
  • Combined with highly automated cloud infrastructure, it copes with any search peak, which means airlines do not need to anticipate such peaks several months in advance.
  • Airline Cloud Availability was successfully piloted by Lufthansa in the second quarter of 2015, easily absorbing a 20-fold increase in transaction volumes.
  • This solution combines our airline industry expertise, along with Amadeus technology leadership to deploy a fully scalable remote instance of our content within the proven Google Cloud Platform. With the continuous proliferation of digital channels, this future-proof innovation has opened a new era in real-time merchandising.
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    One of the 4 major GDS systems-Amadeus has begun offering a cloud service on the Google Compute infrastructure as a service platform to prevent overloading by internet requests. It helps to scale Amadeus service to support internet flight searches. The cloud-based system can help airlines to cope with the huge increase in search and consumer can receive 100% accurate results of the airline's availability.
lamia elachchabi

Hotels are failing to invest in training for Property Management Systems (PMS) | By Hil... - 0 views

  • These results show that there is still a lack of the optimal use of the PMS in hotels as there is not enough training for its use provided to the employees
  • The hotels in our sample show higher occupancy levels when hotels allocate more budget to training for PMS. Also, occupancy levels are higher when a combination of BOTH in- house training PLUS training through the PMS supplier is employed
  • This research supports that the (previously reported) under-utilization of the PMS may be due to the lack of training and budget! This research indicates that the training provided is mostly internal and not with the PMS supplier.
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  • This indicates that as PMS training budget is increased, hotel revenues increase as well and in a much higher ratio than the input budget.
  • These results show that there is still a lack of the optimal use of the PMS in hotels as there is not enough training for its use provided to the employee
  • About 150 mid-scale and up-scale hotels around the world answered a questionnaire investigating the training on the PMS (measured by number of days, budget, and training provider) and performance (measured by occupancy, ADR, GOR). Most hotels (65%) stated that they had no budget for training on the PMS in 2011 and 32% of hotels offered no training at all to their employees on the PMS. 40% of the hotels surveyed provided up to 3 training days per year (Chart 2). Most of the training is conducted internally, rather than using the PMS providers. In cases where there is no training, the new employees are simply "shown the ropes" by their supervisors (Chart 3). As can be seen in chart 1 below, there is little/ no budget allocated to training.
  • Revenues of hotels are much higher as the PMS training budget went above 5000 Euros per year
  • Early indications from this ongoing research project show that effective management of the PMS training resources (e.g. training days, budget) may result in increased revenues for the hotels.
  • The Property Management System (PMS) is the key technology for hotels and a significant source of not only customer data but also operational data that can help the strategic and operational decision making of hotels.
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    Summary: This article is about a study done at Ecole Hoteliere de Lausanne on the investment of PMS training and its relationship to a hotels performance. The study resulted in positive correlations between PMS training and revenues. Opinion: Training employees on the PMS seems like common sense but most hotels do not believe it is necessary. This study and its results make perfect sense but I am also a little surprised by the significant increase in revenues that is created from properly training employees on PMS. 
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    This research study shows that 65% of hotels don't spend money in adequately training employees with PMS training. If training is conducted it takes as little as three days and usually done internally and not with the PMS supplier. Hotels that invest the time and money in properly training its staff benefit with having higher revenues. Employees will be able to operate more efficiently at their jobs if they are properly trained. Minimal training will only result in a snowball effect of future staff hired within the hotel, therefore leading to inefficiency in the entire staff. Hotels need to see their employees as assets in order to build a successful business.
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    This article is about a current study, in which about 150 mid-scale and up-scale hotels around the world answer the questionnaire. This study analyzes the relationship between PMS training and business performance, and the investment in training in PMS. Although every hotel manager knows the PMS is the key factor for hotels development, not only for getting customer data but also for decision making. The result shows that most of PMS system in hotel have not been made full used, there are many potential abilities can't be exploited. According to the study, most hotels don't have budget on PMS training. And also 32% of hotels don't provide training to all employees on the PMS. Plus, even they have training, it is very short and just in internal, no using the PMS providers. This study also shows us the hotels have a higher level of occupancy when they allocate more budgets on PMS training and have PMS suppliers training. There is also a relationship between PMS training budget and hotel revenues, the more budget on training bring a higher revenues. And the revenues are much higher than budgets. Hotels also need efficient management of PMS training, which means more revenues and full use of PMS.
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    The property management system is a tool not only is customer data but it can also help strategic and operational decision making. The study undertaken investigates the investments in training in PMS and the relationship between training and business performance. A big majority has no training or offer a very little training. There is a support that underutilization of the PMS is due to the lack of training. There is a higher occupancy level when hotels allocate higher budgets to PMS trainings. There is a significant positive correlation that shows a relationship between PMS budget and the gross operating revenues of hotels.
da7327

From Agony to Ecstasy: Learn How to Implement Large-Scale IT Projects During #MURTEC | ... - 1 views

  • Last year, #MURTEC introduced MURTALKs, concise 20-minute presentations that deliver big insights. On March 8, 2017, Stephanie Nardini, senior director of IT, Jersey Mike’s Franchise Systems, will deliver one such MURTALK as she describes the agony, ecstasy, risks and rewards of going all-in with a large-scale technology project in her presentation titled: "Thinking Big with IT: Implementing Large-Scale Projects."
  • She will illustrate how to take a company-wide initiative from inception to successful implementation, all while navigating proprietary technology, vendor partners and multiple stakeholders.
  • Now in its 22nd year, the Multi-Unit Restaurant Technology Conference (MURTEC) produced by Hospitality Technology, has become the “Gold Standard” event for education and networking in the restaurant technology industry.
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    This article introduces one of the big events about hospitality technology investment, MURTEC. MURTEC is the conference that technology-savvy restaurant companies, top executives, CEO, restaurant group, or independent operators gather to talk about technology initiatives, the limitation of existing hospitality technology and development. It is interesting that this type of event is held regularly for people who are interested in technology development, especially in hospitality industry. Good information about savvy technology will be introduced here and professionals can have chances to hear an explanation about new technology. Of course, the vendors also can experiment whether their technology will be successful or not based on attendees' response and competitors' products. Not only for this but networking can be established through the event. Sometimes though they have good products, their business cannot be successful if they fail to find proper buyers. Considering this issue, both vendors and buyers can have benefits via the event.
esuarezrijsdijk

Trends in Events and Meetings That Will Shape 2020 - By Lauren Hall, Founder & CEO, IVvy - 1 views

  • we’ve pieced together those innovations and trends across the event and event planning industry that are positioned to shape the next decade
  • it’s important to remember that the experience doesn’t begin and end with the stay or the event itself; instead, it starts before a planner books your venue, long before that first attendee checks-in.
  • When hotels and venue spaces utilize a venue management platform, they’re able to effectively market their space globally, while catering specifically to the needs and process of modern planners.
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  • In the modern world of events, it’s not just about large-scale experiences and conferences. In fact, meeting and small group travel make up a significant portion of the growing demand.
  • Ensure your venue space is equipped for events and meetings of various scale, and work closely with planners to ensure an attentive, personalized experience while bringing their event or meeting to life.
  • event planners are frequently opting for non-traditional settings for their events
  • Hotels should keep in mind that the nature of events may be “non-traditional” as well.
  • In that same breath, we’re witnessing the rapid rise in popularity of wellness-focused events, interactive live experiences, experiencing enhancing AI and VR components, Instagram-worthy backdrops, events centered around sustainability, and more.
  • event planners and venue owners are implored to leverage event technology in a way that strikes a balance between face-to-face and virtual elements. It’s not about using technology for every moment or touch-point, but about using new-age features and platforms to create a frictionless event, engage attendees on a deeper level, and create meaningful, memorable experiences.
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    This article provides a concise overview of trends in event planning. First, the importance of the pre-stay experience is addressed, with a mention of venue management technology as an important tool in this regard. Secondly, being prepared to host events of various scales is discussed. Thirdly, alternative venue spaces and experiences are mentioned as fundamental aspects of the current event planning sphere. Finally, the balance between state of the art technology and a personal human touch is brought up as being a defining features of events going forward.
bruss031

Cloud Based Restaurant Management Software Transforms the Industry - 0 views

  • Cloud based restaurant management software is changing the way restaurant operators can do business and how they make and manage technology investments.
  • In the past, in order to operate restaurant management software, each restaurant location was required to have servers “on-premise” which is technology-speak for “in the restaurant.”
  • Simply put, cloud based restaurant management software relies on a network of remote (off-premise) servers that are hosted on the internet to store, manage, and process data, rather than a local server or a personal computer.
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  • The shift to cloud based restaurant management software will make it fundamentally easier for restaurants to analyze sales, manage costs, and make data-driven decisions.
  • Access data anywhere
  • No hefty upfront technology investments or long-term contracts
  • Benefit from Flexible Payment Terms
  • Scale
  • Another benefit of cloud based restaurant management software is that you can quickly and easily scale up or down based on your needs.
  • Connect and integrate with POS systems
  • Improve data security
  • You don’t need an IT team
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    As cloud computing software continues to become more powerful, restaurants may want to evaluate the potential swtich from on site servers to a cloud based restaurant management solution. Cloud based solutions allow data to be accessed from anywhere and make tracking sales trends and manage costs much easier. Most cloud based systems also include APIs that allow them to work in tandem with other cloud based softwares that a restaurant may need. Additionally, just like with any general cloud computing software, these cloud based systems are generally much cheaper to implement than purchasing physical equipment and cloud based solutions also offer an easy way to scale a business.
Nicole Beveridge

Point of Sale (POS) | What is it? - 0 views

  • POS or PoS is an abbreviation for Point of Sale (or Point-of-Sale, or Point of Service). The term is applicable to a retail shop or store, the checkout/cashier counter in the store, or a location where such transactions can occur in this type of environment. It can also apply to the actual Point of Sale (POS) Hardware & Software including but not limited to : electronic cash register systems, touch-screen display, barcode scanners, receipt printers, scales and pole displays. Point of Sale Systems are utilized in many different industries, ranging from restaurants, hotels & hospitality businesses, nail/beauty salons, casinos, stadiums, and let's not forget - the retail environments. In the most basic sense, if something can be exchanged for monetary value - a Point of Sale System can be used
    • Nicole Beveridge
       
      POS systems are very prevalent in the hospitality industry.
  • A Check-out Counter, Cashier Stand - is the aisle (or station) where individuals transport and place the items or products they have chosen to purchase from the location, a good example would be a supermarket (e.g. Wallmart) or department store (e.g. Macys). Although for such environments as supermarkets is usually a long counter, which most often makes use of moving belts, and contains a photocell to stop it once items reach the end - it can also refer to a single register at a smaller store. The cashier scans and rings up each item on the cash register and obtains the total. All items are placed in bags while customer makes payment.
    • Nicole Beveridge
       
      There is so much information that can be had at the Check-out counter/ cashier in Macys. Many transactions could be conducted just in one visit. You may pay a bill, make a purchase without having your physical credit card, return a previously purchased item, and increase your credit limit.
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    Point of sale systems are utilized in many industries, however, it is prevalent in the hospitality industry. Point of Sale Systems is also referred to as Point of Service. A POS system encompasses various hardware and software such as touch screen display, barcode scanners, cash registers, scales, and receipt printers. Improvements in technology such as POS have made cash registers, paper tapes and journal tapes almost obsolete. During the late 80's and 90's credit card processing was implemented making it easier for customers to easily transact business with operations. Today hospitality POS systems are among the most sophisticated, powerful and user friendly networks. Many POS systems are fully integrated so managers can track inventory, sales, rental services, accounting and customer relation management. Depending on the size of the hospitality facility, management may be primarily concerned with implementing POS systems. Some o f the questions pertaining to POS that managers may have include: a) How many POS terminals do I need? b) Should I run credit cards through my POS system? c) Which style of computer is best for my facility? d) Do I need pole displays or customer displays? e) Should I have a back office computer?
Jia Kim

Internet dominates hotel guest complaints | Hotel Management - 1 views

  • The quality of Internet service remains the top problem
    • Dibakar Desouza
       
      I feel that this problem is primarily only in the US. In my experience in hotels in Asia Pacific, we are always getting very high scores on our GSI survey just simply because we are always increasing the speed on the internet just to ensure it satisfy's our guests. Now a days, free internet/high speed internet is the important criteria guests are looking for when selecting a hotel.
  • While Internet usage during a hotel stay continues to steadily increase, it remains the top problem experienced by guests.
  • 31 percent had an issue with their Internet service in terms of connection and/or speed
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  • Overall guest satisfaction averages 777 on a 1,000-point scale, up 20 points from 2012
  • largest increases in reservation, cost and fees, and check-in/check-out.
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    This article is about customers' satisfaction related with quality of internet service during the hotel staying. Internet usage during a hotel stay continues to steadily increas, it remains a top problem. Among guests who report complaints, 31% had an issue with their Internet serivce in terms of connection and speed. However, despite all these complaints about Internet issues, hotel guests are satisfied with their hotels than last year. According to 2013 North America Hotel Guest Satisfaction Index study, overall guests satisfaction arose 20 points from 2012, it averages 777 on a 1,000-point scale.
Le Chai

MICROS and PayPal Collaborate Globally to Deliver Better Mobile Experiences - 0 views

  • As part of the collaboration, MICROS will establish a Center of Excellence to provide subject matter expertise to support the building, activation and collaborate to optimize merchant and consumer experience.
  • we were able to quickly integrate PayPal with several popular MICROS hospitality and retail POS platforms, and have the ability to support a mass scale deployment of the solution to merchant locations around the world,"
  • We are happy to provide our clients with yet another innovative way to accommodate the digital wallet consumer, and we look forward to strengthening and expanding our relationship with PayPal."
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    This article describes a new strategic MICROS integrate with PayPal to enable better payments experiences for consumers. It can establish a system to provide expertise support and also quickly integrate with other platforms and support a mass scale deployment around the world. 
angelicamm6

https://www.econstor.eu/bitstream/10419/176337/1/Economics_2018-14.pdf - 0 views

    • angelicamm6
       
      (1) "any product, process or service designed with the primary purpose of contributing to remediating or preventing any type of environmental damage"; and (2) any "product, process or service that is less polluting or more resource-efficient than equivalent normal products that furnish a similar utility."
    • angelicamm6
       
      One major long-standing hurdle for SMEs has been the lack of appropriate forms of finance, with the severity of financing constraints varying across countries and sectors.
    • angelicamm6
       
      First, G20 countries must unlock the finance needed to enable the attainment of both Sustainable Development Goals and Paris Agreement commitments. This will require the scale-up of new low-carbon technologies, including promising zero-emission options (i.e., green and blue hydrogen, which offer lower costs and higher performance for sustainable infrastructure projects) as well as carbon capture sequestration and use (CCUS).
  • ...4 more annotations...
    • angelicamm6
       
      Economics: The Open-Access, Open-Assessment E-Journal 11 (2018-14) Global Solutions Papers
    • angelicamm6
       
      To this end, the G20 countries should:
    • angelicamm6
       
      Governments and intergovernmental bodies can play a crucial role in mobilizing private capital by levaraging public funds and support to signal innovative, low-carbon SMEs to private investors.
    • angelicamm6
       
      Indeed, to the success of the recommendations will depend on the harmonization of such policies across G20 countries. Such much needed harmonization will not only be beneficial for the G20, but will also promote scale-up and technology diffusion to Asia, Africa and Latin America - not as policy but as a result of investment. To this end, the G20 will need to promote regional, cross-country regulatory packages for investment (Medhora 2016), as well as realign trade and FDI policies towards supporting low-carbon products and processes.
jlewinsky

IHG uses artificial intelligence to reduce food waste - Business Traveller - 0 views

  • AI technology to reduce food waste at selected properties.
  • The Winnow Vision AI technology uses intelligent cameras, smart scales and meters to analyse ingredients used during food preparation, as well as plates returned to the kitchen, to assess which food items are most wasted and in what quantities.
  • The group says that the technology will help its hotels achieve a 30 per cent reduction in food waste,
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  • the Intercontinental Fujairah Resort, which has been able to reduce food waste by over 50 per cent using the technology, a
  •  
    This article describes how the Intercontinental Hotel Group is using artificial intelligence to reduce food waste. This technology uses smart scales, meters and cameras during food preparation.
khadija2050

Council Post: Nine Ways Tech Companies Can Stay Ahead Of The Curve - 2 views

  • Technology is changing at an exponential rate, with new software and systems emerging constantly
  • The fast pace of technological advancements requires businesses in the field to spare no effort in staying up to date with the changes or, indeed, being at the forefront of change, if they want to stand out and be successful.
  • ways in which tech businesses can be prepared for change and stay ahead of the curve.
  • ...20 more annotations...
  • Embrace The Discomfort
  • Be receptive and adaptive to change, however uncomfortable that may be.
  • Tech execs need to disrupt the current thinking within an enterprise, they need to be agile in decision-making, take risks and keep up with the innovation ecosystem.
  • Respond Rapidly To Change
  • Technology executives need to be able to respond rapidly to this change, not let it overwhelm them
  • It is important to understand the strengths and weaknesses of your team.
  • Be Disruptive And Agile
  • Focus On Innovation
  • Understand Scale
  • Not Be Afraid To Ask 'Dumb' Questions
  • Be Innovative And Proactive Instead Of Reactive
  • With the rate technology advanced in the past, executives needed to be flexible and adaptable
  • Technology leaders need to innovate, to be proactive rather than reactive. The ones who will be successful are the ones who will find new, creative ways to use technology to make their teams better
  • Innovation isn't about managing at scale. It's about focusing on the one key product that will win an industry
  • Technol
  • From the internet of things to artificial intelligence, the tech space is ever-evolving and is doing so at breakneck speed
  • his is how critical items, especially in cyber defense strategies, get missed or simply incorrectly configured. Leadership is knowing when your team needs help
  • he best thing I can say will bring success to any technology exec is to get a coach.
  • Their coach helps them be accountable, bounce ideas around and will be there for them when they need advice and support.
  • Are their technologies and teams going to scale to the challenges they are facing today and tomorrow
  •  
    This article looks at the ways that companies can use to remain ahead of the curve in technology. Such ways include being receptive and adaptive to change, understanding the strengths and weaknesses of their teams, responding to change quickly, as well as being disruptive and agile. The article also encourages businesses to pay attention to innovation, and to be proactive and innovative, instead of reactive.
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  •  
    This is a great read. When a company is willing to see where they can improve (just like anyone in life), it gives them a better edge at being successful. If they turn a blind eye to growth and change, they do not realize how detrimental this can and will be to their company.
  •  
    I thought this article was very informative and useful for companies who are innovative and like to think ahead. It is important to be adaptive and flexible when change arises. It is also important to be quick when responding.
  •  
    This article was very interesting and informative. It is eye-opening to the business owner because it mentions ways in which companies can be steps ahead from the competition. This is important for a company because as things change and evolve, a company needs to be able to adapt to the circumstances to be able to survive and not be replaced by another company.
  •  
    the article explains how companies can stay ahead of the curve in technology and outdo their competitors
anonymous

Eco-friendly baby steps can grow green initiatives - 0 views

  • Ted Turner and restaurant veteran George McKerrow Jr., the co-founders of the 55-unit Ted’s Montana Grill chain,
  • Charlie Ayers, the former executive chef of Google and the owner of sustainability-focused Calafia Café in Palo Alto, Calif
  • one of the most enlightened businesses in the world
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  • challenge is convincing them that being green won’t hurt
    • anonymous
       
      Hurt profits, customer service reviews and experience, and overall efficiency are main concerns here
  • needs to be action at the top of command,
  • 99-percent plastic-free by using paper straws, cornstarch to-go cups and special biodegradable takeout containers
  • within 150 miles
    • anonymous
       
      small carbon footprint
  • sustainability mission to be reflected in its construction and decor, which involved the use of recycled Sheetrock, floorboards and acoustic panels along with reclaimed barn wood and a chandelier made from old milk bottles
  • energy-efficient lighting and low-flow toilets
  • People ask for out-of-season fruits and vegetables, and I explain why we don’t do it. That education is essential to get people to buy into the idea.”
    • anonymous
       
      SO IMPORTANT
  • We should phase out the subsidies. If we did away with fossil fuel subsidies, it would make wind, solar and geothermal energy more competitive, which is cheaper than subsidizing those industries.”
    • anonymous
       
      Looking at more of a federal/ national level rather than just independent restaurants
  • energy-efficient light bulbs. At Ted’s Montana Grill, that switch ended up saving the restaurant company $80,000 in the first year alone. —
  •  
    Ted Turner, George McKerrow Jr, and Charlie Ayers led a panel discussing the local and national benefits of making eco-friendly changes at restaurants. While there is a strong push from customers to eat at sustainable restaurants, "the challenge is convincing them (the restaurants) that being green won't hurt profits." The easiest baby step that seems to have the most ROI is simply changing the lighting in the restaurant to energy-efficient light bulbs. At Ted's Montana Grill, this switch saved his company $80,000 in the first year. Other small changes to consider would be to move to plastic-free straws and biodegradable takeout containers. But those things cost money and may be out of reach for many restaurants. Some places are taking it a step further and incorporating sustainable materials into the restaurant design and decor. The last major suggestion from this panel is a large scale shift in fossil fuel subsidies. If those can be removed, green energy can become a more competitive field and thus offer restaurants another alternative and opportunity to become green.
nbrac002

How Cloud Computing Helped Hotels and HotelTechReport.com Cope with Volatility | AWS fo... - 0 views

  • During the pandemic, the travel industry adopted technology at unprecedented speed and scope to meet new regulations and volatile market conditions.
  • At the heart of every hotel process or SOP there is software that relies on cloud computing.
  • received responses from 657 hoteliers that crystalized the major trends we’ve observed in the market:
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  • cost savings is now actually less important to hoteliers than the ability to adapt to rapidly changing business conditions.
  • Historically, hoteliers respond that improving operational efficiency is the most important value proposition for adopting software, but when asked about their goal for hotel technology in 2021, hoteliers said they were adopting new technology solutions to assist in the transformation of business processes and operating models.
  • 96% told us that technology will be more important to their businesses in five years. 91% said that they expect to be using more software tools to run their businesses in 2025 than they did in 2020.
  • Hotels needed to decrease staffing levels while delivering increased, safety-focused levels of customer service.
  • Guests demanded fully contactless experiences for the first time in history.
  • detailed housekeeping protocols.
  • infrastructure and assets went unused
  • ocused on using technology to transform business processes after the events of 2020
  • Cloud computing technology like AWS has lowered the cost of delivery so that hotel operators of any size can access software that was previously only available to major global chains.
  • The cloud allows companies to avoid costly installations. It requires minimal upfront investment and frees up companies to focus on improving their core services instead of server configurations. The cloud also offers companies a pay-as-you-go model so that they can scale up and down their infrastructure in a flexible and cost-effective way.
  • Increasing server capacity without cloud servers would have required us to rush-order new servers. F
  • $5,000.
  • one additional server
  • able to double our server capacity for minimal cost.
  • It adapts to meet evolving business needs.
  • Sometimes they face growing pains and need to rapidly scale infrastructure to meet new demand.
  • hospitality ecosystem can use the cloud’s fundamental scale-up-on-demand model to enable creativity, innovation, and speed.
  •  
    After the pandemic hit in 2020, hotels have had to adapt to a volatile market quickly or risk major losses. This quick adaptation would not have been possible without cloud computing. Based on a Jan. 2021 survey, the vast majority of hoteliers now claim that the most important use of software is to have the ability to adapt to rapidly changing business conditions- a shift from the historical answer of efficiency and cost savings. What is clear is that without cloud computing, hotels would not be able to meet guests' evolving needs while navigating an ever- changing travel market.
cingram21

Cloud Computing Trends & Future Technology 2021 | Datamation - 1 views

  • Enterprise leaders are quickly recognizing that not all clouds work for all of their needs, and some of their legacy systems and applications work better on their existing on-premises infrastructure. These realizations, and a growing need for both flexibility and reliable security, have ushered in a period of growth for hybrid and multicloud setups. 
  • which polled more than 2,600 global IT decision-makers globally – and highlighted that hybrid cloud is now the most common choice, with 46% of respondents now using a hybrid cloud (a 12% increase since their previous survey).
  • Instead of relying on embedded, native security features, tech experts are advocating for the increased use of managed security service providers (MSSPs) and a better organizational policy for user access management. Organizations are recognizing that security incidents can come from both internal accidents and external actors, so it’s important that all users are trained and compliant with an organization’s security policies.
  • ...7 more annotations...
  • By implementing the ZTNA model for secure network access, IT teams can have full control over who is granted access, enters, and leaves the network at all times. This model has gained much more recognition since being mandated in President Biden’s executive order.”
  • The entire world is starting to shift its attention to Kubernetes and the orchestration of containers,” Cusimano said. “It’s the next iterative shift — we went from physical to virtual to cloud, and now we’re going to microservices and containers. 
  • “Cloud-native technologies will also lead and help companies to build, migrate, and modernize customer-facing and analytics and artificial intelligence (AI) apps more easily and at scale.”
  • cloud is typically more energy efficient than on-premises infrastructure, the growth of AI and the Internet of Things (IoT) is causing cloud technology to work harder than ever.
  • “Sustainability is a massive trend in IT – from enterprises seeking to ensure cloud providers leverage renewable energy in data centers to enterprises increasingly seeking to minimize their own supply carbon footprint via sustainably sourced, circular IT solutions,” Fenn said.
  • Although few cloud vendors have adopted the circular model, most are changing their business models to emphasize more renewable energy use, carbon offsets, and data center efficiency boosts.
    • cingram21
       
      This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend.
    • cingram21
       
      This article discussed the five major trends and developments in cloud computing. The first point explains how there was a big trend towards cloud-only computing and away from on-premise infrastructure. We are realizing this isn't always the the best scenario and that a hybrid model allows for an enterprise to operate data-intensive processes while taking advantage of tech advancements associated with cloud computing. The second trend is utilizing "managed security service providers (MSSPs). This is because security is important to control both internally and externally. It also mentions "Zero-Trust Network Access" as a new executive order issued by President Biden. The third section discusses Kubernetes (Further research explained this is an open-source system for automating deployment, scaling, and management of containerized applications.) Kubernetes is also known as "K8s." This is a large shift from physical on-site infrastructure to "containers." This is packaging software for the deployment and the sharing of technology. The reason this is a trend is because it is cost-effective and improves performance. The final major trend is sustainability efforts. Cloud technology is more energy-efficient than on-site infrastructure, but advancements in (IoT) is causing significant growth and use of cloud tech which requires increased energy consumption. Cloud vendors are changing to ensure they are using renewable energy, carbon offsets, and data center efficiency. The most interesting part of this to me is the Kubernetes and Containerization as I have yet to read or hear anything about this. Open source is always interesting. The story behind K8's being developed by Google and now an independent foundation is good for our society and a good trend.
ivonneyee

Yum Brands Is Adding Disruptive Technologies Across Its Global Restaurant System. Here'... - 0 views

  • Those moves set the ball set in motion to integrate technology-centric solutions across its four brands across the world with an objective of elevating both the customer and team member experiences.
  • “What Covid has done is change our mindset. We don’t have to have everything perfect to launch something. For example, in Pizza Hut, U.S., we launched contactless curbside and carryout in two weeks. In the previous environment, it would have taken months, committees, testing protocols. Now we don’t have the luxury of time. We don’t have to wait until we have sharpened the blade to perfection. Our strategy is the same, but our pace is faster,” Felder said during a recent interview.
  • “Digital Innovation Lab,” led by Park, a partnership with the Plug and Play platfo
  • ...8 more annotations...
  • rm for startups and plans for a physical innovation lab to open later this year
  • The digital lab is unique in that it translates restaurant operations–be it at KFC, Pizza Hut, Taco Bell or Habit Burger–into a cloud “facility.”
  • Park’s team takes all digital inputs from Yum’s restaurants, like closed-circuit television footage of cars in the drive-thru, point-of-sale data or drive-thru audio, and puts it into the cloud
  • Plug and Play, which claims to be the world’s largest global innovation platform for startups and corporations
  • Automation can free up employees’ time spent on manual back-of-house tasks so they can focus more on customer-facing tasks, ideally providing more speed and accuracy in the process.
  • Some of these ideas–like voice, artificial intelligence, computer vision, IoT–have popped up in the restaurant industry here and there. None, however, have proliferated at the global scale Yum Brands offers. This is where the true disruption could happen. Yum has over 50,000 restaurants in more than 150 countries and territories, and employs 1.5 employees and franchise associates. Few food and beverage companies have this kind of global footprint.
  • Restaurant companies are no longer dabbling in technology efficiencies, they’re relying on them for their very survival. In fact, because of the pandemic, digital sales are now expected to make up more than half of limited-service business by 2025–a 70% increase over pre-COVID estimates. 
  • “The big lesson for us is we’ve got to be where the customer is. We have several restaurants at the moment trying to take consumer ease to the next level,” Felder said. “I don’t think we’ve ever seen a more fertile time of innovation in the history of the restaurant industry. We’re about to hit a wave of transformative innovations.”
  •  
    Yum Brands, which runs restaurants KFC, Pizza Hut, Taco Bell and Habit Burger, is integrating technology-centric solutions across its four brands around the world, which could result in an acceleration of disruptive technologies on a large scale. This Digital Innovation Lab then adds information from thousands of Yum Brand restaurants into a cloud facility. The information includes closed-circuit tv from a restaurant's drive-thru and point-of-sale or drive-thru audio. Hundreds of startups then get access to the data to compare their technologies in the lab. They're able to use that information to create more automated services like artificial intelligence, computer vision and the Internet of Things. Yum's idea is by improving automation back of house, employees can focus more time on customer-facing tasks, resulting in more speed and accuracy.
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