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angelicamm6

US7685025B2 - Web-based integrated event planning and management system and method - Go... - 0 views

  • The system and method of the invention enables an event planner or organizer (also known as a “client”) who wishes to organize an event to contact,
  • The process of planning an event thus requires the following steps carried out by the organizer of the event and individual vendors: 1. Organizer creates a plan 2. Organizer searches for vendors 3. Organizer contacts vendors 4. Vendors ask for organizer's requirements 5. Organizer provides information about event and his or her requirements 6. Vendors prepares and submits a proposal 7. Organizers repeats all the above again if he needs proposals from more vendors to compare 8. Organizer compares proposals received 9. Organizer negotiates with chosen Vendor 10. Vendors prepares contract/agreement 11. Organizer and vendor enter into contract 12. Organizer pays booking/signing amount to vendor for the event
  • U.S. Patent Publication No. 2002/0128934,
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  • It is accordingly an objective of the invention to provide an event planning and management system and method that overcomes the disadvantages of traditional event planning methods by providing: hybrid management; integrated venue, food, entertainment, and transportation booking; dynamic contracting; and integrated payment.
  • 1. Organizer Searches for Vendors; 2. Organizer compares and selects Vendors; 3. Organizer Selects one of the available Packages or creates/builds a package; 4. Organizer Provides information about event and makes a BOOKING REQUEST; 5. Vendor provides final quote and confirms availability, Or Vendors Re ask for additional information and repeats all of the above; 6. Organizer compares proposals received from other vendors contacted in same way; 7. Organizer confirms one of these and makes deposit to confirm booking Or ask for additional information and repeats all the above again. The option in step 3 of creating or building a package based on lists of specific items (such as dishes or menu items) offered by the vendor, rather than merely selecting between a limited number of available packages, offers a particularly attractive and powerful event planning tool that is unlike anything currently available.
  • BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is a block diagram of a system according to a preferred embodiment of the invention. FIGS. 2-33 are screen shots illustrating the manner in which vendors are enabled to customize offerings to clients. FIGS. 34-47 are flowcharts summarizing vendor and customer side processes for implementing the invention. FIG. 48 is a screen shot of a menu creating page that enables a customer to create custom catering packages by selecting individual menu items.
  • To send a Booking Request for any service, a few details about the event and venue are required like
  • Among the search results, they can click on any of the links available to view the venue profile which has details like
  • Upon obtaining the search results, the customer can click on any of the links available to view the catering company profile, which has details like:
  • To send a Booking Request for any service a few details about the event and food preferences are required such as:
  • Upon receiving the search results, the customer can click on any of the links available to view the entertainer profile, which has details like:
  • To send a Booking Request for any service a few details about the event and venue are required such as:
  • To send an entertainer Booking Request, some additional details may be required such as:
  • After receiving the search results, the customer can click on any of the links available to view the Limo profile which has details like
  • As indicated above, to send a Booking Request for any service a few details about the event and venue are required such as:
  • In addition, to send a Limo Booking request, some additional details that may be required include:
  • Step One of Three
  • Step Two of Three
  • Step Two of Three
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    Web based system to create any type of event and be able to book and organize any amenity needed for the event. Complete customization of event can be done and all legal and binging documents can be added in order to be followed and agreeded on.
xwang023

Why trust the Cloud to manage your hospitality business? - 0 views

  • revenue-maximization
  • Hotel management solutions offered on the Cloud are often referred to as PMS (property management system) or HMS (hotel management system). Whatever might be the nomenclature, the benefits of using a web-enabled solution on the Cloud remain largely the same. This includes the ease-of-use, scope for customization and assurance of any-time, anywhere availability.
  • When the Cloud first arrived, data security-related concerns were prominent. What many people don’t realize is that these apprehensions were quickly dissolved.
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  • survival or safety of a Cloud-based data management system can be eliminated if you understand the dynamics of Cloud computing.From handling data management in Fortune 500 companies to driving millions of transactions across business process outsourcing companies, the Cloud is literally, everywhere.
  • This is just a form of temporary glitch that is as common as struggling with a slower broadband connection or power outage for a few minutes. This doesn’t compromise the security of your data in any way!
  • Hotel owners have realized that investing in new IT infrastructure or manpower just isn’t practical. A better solution lies in using an on-demand, flexible solution, i.e. a web-based hotel management system.
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    In this article we could check lots pros of the cloud PMS.This includes the ease-of-use, scope for customization and assurance of any-time, anywhere availability.When the Cloud first arrived, data security-related concerns were prominent. This is why computing solutions offered on the Cloud have risen as a dynamic solution for businesses handling the most sensitive kind of data, including financial/banking institutions and workplaces handling large volumes of personal information.Hotel owners have realized that investing in new IT infrastructure or manpower just isn't practical. This helps to raise the recall value of hotels and provides them with the most influential form of marketing recommendations from happier, more contented customers
aquaholic1371

Best High-Tech Hotels | Digital Trends - 2 views

  • By Les Shu — April 24, 2015 7:00 PM 1 94 Subscribe Share Don't Fall Behind Stay current with a recap of today's Tech News from Digital Trends
  • Where technology is concerned, most hotels are behind the times. Sure, they offer amenities like Wi-Fi, flat-screen TVs, USB ports, and perhaps some extras like iPhone docks, but most hotel rooms don’t impress.
  • Besides the Yobot, Yotel features automated check-ins and check-outs (similar to airport kiosks), adjustable smart beds from Serta, and a “Technowall” with a flat-screen TV and streaming audio.
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  • the Yobot, a robotic luggage handler that stores guests’ bags (Yotel rooms, called cabins, are small, so Yobot is useful for putting away giant suitcases). The robotic arm automatically lifts a bag to one of its available storage compartments. Yobot can even send your luggage off to the airport after you check out (via a delivery service).
  • Hotels have gone mobile, giving you the ability to check-in and request services via a smartphone app. The James hotels in Chicago and New York have gone a step further by outfitting their properties with iBeacon sensors. With the app, James Pocket Assistant, installed, guests automatically receive notifications once they step onto the property, which could be anything from hotel information to special discounts. The app functions as a virtual concierge, too, allowing you to communicate with staff or find nearby attractions.
  • If there’s one country that isn’t afraid of robot domination, it’s Japan. Huis Ten Bosch, a European-styled theme park, is planning a hotel that’s not only high-tech, but staffed by robots. The Henn-na Hotel (translation: Strange Hotel) will feature human-like robot receptionists that converse in natural language; robots even handle bellhop and custodial duties. There will be human employees, but the company’s president told CNN that he hopes robots will eventually operate 90 percent of the property.
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    Hotels continue to implement the latest technology to enhance the guest experience. Many hotels are now experimenting with robot butlers, adjustable beds, ipads that allow guest to control all room controls. Many hotels are also using proximity marketing while on the property. Keyless entry using a smartphone, is becoming more and more common as well. There is even a hotel in Japan that wants to handle 90% of its staffing with robots.
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    I feel like every business wants to implement the latest technology, why not? People love to see new features and compare it to the latest trends. This can be either beneficial or drive people away from your business. It really depends on what type of customers you are trying to attract.
priscillamuniz

Top Technology Trends Improving Guest Experience in the Post-COVID Era | Hospitality Te... - 0 views

  • from the pandemic’s restrictions, travelers’ needs have also evolved – more and more guests are looking for enhanced experiences to fit their post-pandemic expectations.
  • To meet these traveler expectations and differentiate themselves from the competition, hoteliers need to understand how technology, if implemented in the right way – from smart lighting solutions and building management systems to IAQ sensors and energy management tools – can help enhance the guest experience, as well as positively impact the bottom line.
  • Each year on average, hotels in America spend $2,196 per available room on energy alone. To combat this, hotels need to continue to find ways to help reduce energy consumption and also improve the guest experience.
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    The article discusses technology trends improving the guest experience in the post COVID Era. Such technology includes: control offerings in guest rooms, energy management and indoor air quality (IAQ). Hotels need to be willing to adapt to changing needs in the travel industry as it pertains to technology.
Ashley Reed

Virtually There: Property Management Systems Expand Far Beyond Their Original Scope-and... - 0 views

  • Over the years PMSs have steadily improved by adding more
  • Virtualization
  • Speed of Implementation
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  • The Cloud
  • Flexibility.
  • Better Security.
  • More Complete Range of Applications
  • Data Security.
  • Connection Loss.
  • Virtualization
  • The Cloud
  • a search for a system (or system set) with much broader capabilities.  These usually include marketing, multiproperty reservations, distribution channel management and coverage of every aspect of the guest experience, both on and off property. 
  • Many vendors have also expanded their coverage into revenue management, sales and catering, spa/golf/activities and so on, within their own software and/or by interfacing to specialized systems from other vendors.
  • Property management systems (PMSs) have been fundamental software in every hotel for decades
  • As more guest and operating information needs to be captured and managed, many hotels and resorts need multiple other systems to complement the PMS. However, the more applications are required, the greater the amount of computer room hardware needed to run them and the more complex the support requirements become. 
  • Cloud computing takes virtual server tools one stage further, using them to allocate the resources of vast numbers of servers quickly and flexibly among many different companies’ needs
  •   Further, the on-demand flexibility means that hoteliers no longer need to worry about buying and implementing more hardware resources as their businesses grow; they just call up the cloud vendor and ask for it to be allocated.
  • Data storage is another factor,
  • toring all this data on cloud-based servers is cheaper than continually expanding on-site storage, though of course selection of a trusted, secure vendor for the cloud is even more important.
  • There’s one link between the PMS and the revenue management system, one to S&C, one to the GDSs and Web booking sites, and so on, not one per system per property.  Traditional remotely hosted approaches do outsource the support and security issues but can’t provide the economy-of-scale savings nor the flexibility of clouds.
  • Alternatively, since many cloud-based systems are accessed via Web browsers it’s also possible to use 3G (and soon 4G) high-speed cell phone connections to access them if the Internet or other main communications line goes down. 
  • The best approach, though, is to keep a copy of enough critical data on property at all times so that operations can continue even if connection is lost completely.
  • Traditional PMS functionality is still the essential core at every property.  By tracking and managing all aspects of guests’ stays, it’s both a source and collection point for the crucial activity and preference information that forms the basis of all future relationships with them, on and off site.
  • At the same time, the move to cloud-based architecture makes all of these combinations simpler to create, implement and support.
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    Traditional PMS functionality is still the critical core at every property. By tracking and managing all aspects of guests' data, it's both a source and collection point for the crucial activity and preference information that forms the basis of all future relationships with the guest. But with the change of technology and the manner we do business today, hotels now need a wider function set than what a traditional PMS provides. Having a PMS on the web and in the clouds is getting more popular. These new Web services make it easier for new vendors to develop fresh approaches and link them quickly and effectively into established systems, providing hoteliers with richer and more varied options. There are more advantages than disadvantages when using cloud computing. The world is changing rapidly and in other for hotels to survive, they have to keep up with those changes.
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    Overall this article gives an overall prospective of how PMS are run. The basics include how PMS systems have move from a completely paper run process to a completely virtual program. This article also speaks of how the us of Clouds has changed the possibilities for PMS systems. Now information can be stored over the internet and accessed from anywhere. The article does mention many draw backs to this process such as outages and server errors. Internet advances have made the speed and flexibility of PMS much more vast.
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    Hey all, here is an article I found that talks about the traditional PMS systems for hotels and how it once rained supreme. Now a days, traditional PMS systems are not cutting it anymore because businesses are growing and are trying to find systems that have more functionality. This article brings up a few different options that a business could adopt and put into use. Installing software applications at the property is becoming unmanageably complex. Despite very worthwhile gains in functionality, no PMS will ever cover everything a hotel needs; none offer telephone service, for example. As more guest and operating information needs to be captured and managed, many hotels and resorts need multiple other systems to complement the PMS. The first option the article bring up is Virtualization, Server virtualization is not a new technology, but its adoption by the hospitality industry is relatively recent. The basic concept is that specialized control software allows the physical resources of a single computer server-memory, disk space and computing power-to be divided as needed between several different software applications, each perceived to be running on its own dedicated server. The second option is running a cloud based system, we all know what that is so I will let you read the article. Enjoy
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    The author attributes a growth in 'hotel complexity' that is driving the need for a change with traditional PMS systems and the limits of their capabilities. According to the article, the current PMS system is unsustainable and will need to evolve to meet client's demands- such as cloud computing, which is highlighted as being beneficial to hotels especially with regards to flexibility, better security, speed of implementation, etc. The pros and cons of cloud computing are clearly described, the cons mainly being loss of connectivity and security breaching. Although traditional PMS are essential for most hotels, cloud computing could put them at a competitive edge.
wenzheng guo

What Is a Telecommunications Network? - 1 views

  • it is now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • Along with the PSTA, or public switched telephone network, that most people are familiar with, there is also the Internet, a medium that is increasingly used for both voice and visual communications. Private computer networks are a common tool in many businesses today, as well as many institutions of higher learning. These basic types are all classified into several categories, which include such options as wide area networks, local area networks, and virtual private networks.
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  • there are several basic types of telecommunications networks in use.
  • The main function of any telecommunications network is to provide efficient transmission of information from a point of origin to a point of termination.
  • A telecommunications network that is set up as a wide area network, or WAN
  • As communications in general continue to advance, the definition and scope of a telecommunications network will also continue to change and broaden. However, the core concept will likely remain the same.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
  • now understood to include Internet, microwave, and wireless equipment as well as the more traditional forms of telephony. There are several different classes of telecommunication networks, with each of them having a slightly different focus.
    • wenzheng guo
       
      New defination of Telecommunication Net work.As tme goes by, it becomes wider an more detail.
  • With a local area network, or LAN, the focus is on providing the same secure communications as with a WAN, just on a smaller geographical area.
    • wenzheng guo
       
      It is common in our daily life but we seldom recoganize.
  • As long as the form of communication allows for the real-time electronic exchange of audio, visual, and data transmissions, there is a good chance that method of communicating can be classified as a telecommunications network.
    • wenzheng guo
       
      It is the core of telecommunication and it will remain the same.
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    A telecommunication network used to refer to the collection of switches of wirings used by telephone service; it is now include internet, microwave and wireless equipment as well as telephony. The main function of a telecommunication network is to provide efficient and effect transmission of information. A telecommunication network can set up as WAN and LAN. A telecommunication set up as WAN allows reliable communication between nodes that are geographically located across large distance. Hotels chains that located in different area would like to use this network model. With the same level of security, a telecommunication network set up as LAN is used on a smaller geographic area. It provides phone, data, and internet within an enclosed setting. One example is a hotel, where the phones and internet access are all routed through a network located within a hotel. As technologies continue to advance, the definition and the scope of the telecommunication network will also continue to change. But what will remain the same is the core concept. Before I read this paper, my opinion on a telecommunication network is always indicates telephone service, and now I understand it also include internet, microwave and wireless equipment. I have to say that technology have been changed very fast so that we must keep in mind to update our knowledge on these new technology as well.
Melissa Krajewski

Availpro and Premier Hotels of the World announce extended partnership - 0 views

  • CEO of Premier Hotels of the World™ Mr. Martin Fabiano states: "We are excited to announce the partnership with Availpro, which will give our Member Hotels a distinct advantage over other Groups."
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    The Availpro organization is the hospitality industry leader in online distribution. Its mission is to provide hotel owners with the most effective online sales platform. Using the tagline, 'The World is your hotel Marketplace,' Availpro has helped thousands of hotels worldwide sell over ten million rooms by utilizing a highly developed extranet channel. Availpro's extranet channels provide two-way connectivity to over one hundred distribution websites. With a larger scope of distribution the hotels using Availpro increase their sales and become more efficient. In addition, Availpro's management of these extranet channels saves hotels valuable time. However the reason Availpro is the leader in online distribution is not just its booking capabilities but rather its recent developments that together provide their clients an online distribution extranet solution. The booking engines that made Availpro successful expanded to include mobile applications and social booking with Facebook. Availpro also introduced important decision-making tools such as the Smart Channel Manager, Rate Screener and Guest Satisfaction. I was curious about the 'Rate Screener' so I read Availpro's article "Availpro rate screener allows Hotel owners to sell their rooms at best rate," published on October 17th 2011 (http://www.hospitalitynet.org/news//4053349.html). This tool was developed with user input and tested in real life rate decision scenarios. The all-in-one solution allows managers to see their rates, inventory and competitor rates on a central distribution schedule. By analyzing their competition in real time managers are able to optimize their rates. Long gone are the days when managers used to call the local competition and pretend to be walk-in guests to find out fire sale rates. This most recent article, published on the third of January 2012, discusses Availpro's growing partnership with Premier Hotels of the World™. By incorporating Availpro's ex
Ling Xiang

E-Marketing and E-Tourism - 0 views

  • It started out as just a way to get a name across and functionality of most services was very low.
  • It then moved on to focussing on customer acquisition
  • which made life easier for customers and allowed hospitality centres to be independently known and successful.
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  • The customer became the priority and profit secondary.
  • The focus then shifted to customer retention.
  • Hospitality Centres could target specific customer segments and focus on developing customer value in particular segments. The development of softwares that allow identifying and targeting a certain kind of customer for the business
  • Over the last few years, information and communication technologies (ICT) have had a growing impact on tourism promotion, marketing and sales.
  • It is evident that all best business practices have been transformed as a result, and that the each stakeholder in the marketplace is going through a redefinition of their role and scope. There are both challenges and opportunities emerging but the competitiveness of all tourism enterprises and destinations has been altered dramatically.
  • But in most cases it is not developing countries that benefit from new tourism opportunities. World tourism is mostly concentrated in a handful of rich countries
  • Most information on tourism opportunities in developing countries is generated, updated and marketed online by major international service providers based in developed countries.
  • What can be done to reverse this trend? One solution is for developing countries to take advantage of the new opportunities offered by ICT to brand and promote their own tourism industry.
  • e-tourism could help developing countries exploit the untapped development opportunities tourism offers and, if set up efficiently, could give them better control of their own tourism industry.
  • E-tourism represents the paradigm-shift experienced in the tourism industry
  • More and more people now prefer to search for information on tourism destinations and offers on the Internet.
    • Juan Du
       
      The chart is totally describe the e-marketing about the tourism system. A guest can easily book air ticket, hotel and car from one website. He/She can choose a way to save his/her money. This kind of system make life easier for customers and allowed hospitality centers to be independently known and successful. E-tourism is important in nowadays, people can't do many things without the Internet. The e-marketing has great space to improve.  Guests can choose their favorite route by using this technical.
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    This article discusses 'E-Tourism Evolution' from tourism initial goal of establishing an online presence (96-99) to acquiring customers (99-03) and then retaining customers (2003-now). E-Tourism started with a focus on getting travel industry members in front of consumers on their computers, then offering attractive travel site features such as direct booking for customer convenience. This course has shown that while travel providers increased online travel options and services, consumers were finding a lack of personalized customer service which prompted increased dissatisfaction with the eMarketing providers. This led to the current focus by the tourism industry seeking to provide exceptional customer service within their eMarketing platform to ensure effective service and enhanced customer satisfaction, thereby ensuring increased customer retention. Whereas eMarketing has greatly increased travel to under developed countries, such countries must gain greater access to information and communication technologies to capture more of the tourism market. Tourism is utilizing a variety of communication channels including social media. Facebook booking engines are utilized by online travel sites, and travel packages and services are auctioned or bought direct on eBay. An online brochure, VBrochure by VFM Leonardo provides virtual tours and marketing content for mobile applications as well.
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    In the beginning of this article, it uses a chart to depicts the transformation and evolution of e-tourism over the past 15 years. According to the chart, we can easily find out that the goal and focus has changed as the year changes, from just to establish an online presence to customer retention. Then, it uses the changes of the number of tourists visiting Cambodia, one of the poorest countries in the world, as an example to say how information and communication technologies impact the tourism industry. However, this trend seems put more good impacts on developed countries. So next, the article gives some solutions to reverse this trend. In the end of the article it shows a chart to compare the percentage that people use e-market with the percentage that people use traditional methods.
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    E-tourism represents the paradigm-shift experienced in the tourism industry as a result of the adoption of ICTs and the Internet. It is evident that all best business practices have been transformed as a result, and that the each stakeholder in the marketplace is going through a redefinition of their role and scope. There are both challenges and opportunities emerging but the competitiveness of all tourism enterprises and destinations has been altered dramatically. It is evident that the "only constant is change." Organisations which compute will be able to compete in the future.
Donald Wojciechowski

Hotel Cyber-Security | Past Issues | Past Issues - 0 views

  • Hotel cyber-security is facing increasing scrutiny from federal regulators.
  • last June the Federal Trade Commission sued Wyndham Worldwide hotels after apparently unsophisticated hackers allegedly stole the credit card information of more than 600,000 customers leading to a more than $10.6 million fraud loss
  • The FTC has claimed that Wyndham did not maintain appropriate firewalls, did not configure security software to protect credit card information, did not remedy known security vulnerabilities, and failed to use complex passwords allowing hackers to infiltrate through “brute force” – essentially by guessing the password of the administrator.
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    This article discusses the Federal Trade commission's actions against Wyndham Worldwide Hotels. Unsophisticated hackers breached the hotels system and obtained the credit card records of 600,000 guests, causing the FTC to claim that the hotel group did not maintain proper system security. However, several groups file a Amicus Brief that the FTC is not clear as to what security standards they require. Currently the FTC requirements "will depend on the size and complexity of the business, the nature and scope of its activities, and the sensitivity of the information at issue". This means to many in the industry that company does not know if they are maintain proper security in the eyes of the FTC until they are sued by the FTC. The article goes on to say that a company should "Review your privacy policy immediately to insure it is compliant with the most recent standards and that the data security systems in place are actually consistent with the stated policy".
krehman

Impact of E-commerce on the Hospitality Industry - 0 views

  • E-commerce solutions are varied, and seller, buyer compatibility with it is necessary to work with a chosen one.
  • It facilitates local community access to tourism market and minimises the financial information leakage. It links local communities and hospitality industry directly with the tourists. It could help building up local finance along with the national foreign exchange. It increases small enterprises by directly marketing the local products and industries anywhere in the world.
  • t monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services. It
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  • he hospitality industry and leisure industries are widely regarded as being extremely competitive and fast moving.
  • Local communities get a direct share in the income while traditional cultures, social structures of the hosts get appreciated and extraordinary skills make a come back.
  • E-Commerce has brought revolutionary changes in tourism and hospitality industry.
  • It facilitates local community access to tourism market and minimises the financial information leakage.
  • More information leads to more influx of tourists that might result in environmental imbalance and deprivation of local livelihood, creating a long-term crisis for locals.
  • Hospitality is a booming industry all over the world today and through Internet, selling their hotels, facilities offered, picturesque backgrounds, food, comforts, cultural attractions, social functions, religious peculiarities are showcased without much expense or difficulty.
  • Economic, social and technological factors have created a highly competitive business environment in which customers are becoming more powerful, Turban and King (2003, p.25). The highly professional search machines make this possible for them.
  • It monitors, evaluates, creates faster transactions, empowers the participating communities, makes information interchangeable through organised and flexible web services.
  • Yes, there are many. It gives unnecessary and complete personal information of the tourist, which might not be appreciated in an underdeveloped part of the world.
  • Hospitality industry has to be thoroughly aware of its own labour market and its problems.
  • ation details, with other much needed competitive and quality information. Through Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations.
  • becoming a steadily bigger part of life without our realising it.
  • E-commerce website should offer a stimulating experience with reliable information that could motivate the customer. Easy Channelling and navigating the customers to full portfolio of all necessary and essentially correct information is very important.
  • It is essential to keep in mind the local environmental sensibilities. Applying the concept of e-commerce for tourism and hospitality has become the most natural outcome in recent years.
  • They could directly talk, write, book and pay for their stay much in advance, with all information about reaching, being welcomed, how and where, meeting points, weather, forecasts, dangers, attractions and day-today itineraries intact with them months in advance.
  • Internet can offer buyer-seller information, eliminate expenses, improve business, and can give clear loc
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    Face of consumerism through e-commerce has radically changed in the last few years. Buying or selling through Internet and online shops depending on websites, has become an ordinary part of consumer life today. Higher expectations, less tolerance, more demanding and choosy customers are becoming more common. 
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    With the development of society, economy as well as technology, customers are becoming more powerful, they have higher expectations, less tolerance, more demanding. In this situation, high quality and professional E-Commerce is needed in more fields. E-commerce solutions are varied, which provide the buyers, sellers, providers more opportunities to run business activities efficient. Revolutionary changes have occurred in tourism and hospitality industry by E-Commerce. In recently years, more agents and organization make the applying of E-Commerce as one important choice to be outstanding. It owns many valuable advantages. It facilitates agent access to market and minimizes the financial information leakage. It provides any agents chances to connect market all over the world. When travelers arrival the destinations, they need huge information, service, facilities, market cash and so on, which all can be obtained by internet. And also, for Hospitality industry, it develops economies, improves trade competitiveness, expands scope and arena, and facilitates people to have direct access to the marketing destinations. What is more, it monitors, evaluates, creates faster transactions by the flexible web services. Thus all the process can be created, facilitated, and monitored by E-Commerce. Absolutely, there are also many disadvantages in E-Commerce. Some information in it may be incorrect or unnecessary. People give important information via internet, so the security problems can't be avoided at any time. If over population come to the destinations, customers may not satisfy the service or the local nature may be damaged. Hospitality industry has to be thoroughly aware of its problems.
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    This article tackles what E-commerce is in relation to businesses all of the world in the modern day but especially what is occurring in the hospitality industry. How now a days many people are looking to book travels online and the specificity's they are looking for can be featured through the internet. Through these websites provided by companies bookings could be made directly without a third party making the plans or making payments from customers. What's most interesting about this article is about is how it is self realizing and it also highlights the negatives e-commerce can have with the consumer (i.e. too much information given about a destination). But, it does tie in the end how it is a very positive step forward for all business alike and can create more revenue than before e-commerce existence.
dlcrawford

Council Post: 15 Things Every Business Should Consider Before Buying Enterprise Software - 0 views

  • you need to talk to people who are already using it. And the biggest question you should ask them is what happens when things go wrong.
  • Before closing a deal, use the software with the data and in the environment intended
  • Using them in context is key in determining if the software performs the desired function, handles problems correctly, and deals with the scale and scope of the data you plan to process.
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  • You are not purchasing software -- you are investing in creating more efficient and productive business habits for your employees
  • 7. Make Sure You Can Get Your Data Out
  • incorporate reputation, stability, R&D and references into the decision-making process
  • "How will this software investment enhance my services to benefit my customers’ businesses?
  • There should be a clear upgrade path that allows scaling and coverage of an expanded scope
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    This article lists a few additional items to consider when making software purchasing decisions. Many of the considerations were listed in the lecture, but there is an additional perspective to why that consideration is important listed here.
YUE LI (3325307)

How to Use Online Event Planning Software - 0 views

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    There are a lot of different kinds of event planning technology software nowadays. This article introduced the way to use online event planning software in details. Online event planning software vary in scope and features, but their primary goal is the same, that is, to consolidate all the tasks needed to plan a trade show, conference, or other event, so the process runs more smoothly. According to this article, five tips for audiences to learn in using online event planning software. They are on the parts of creating an event page, sending out Invitations, enabling online registration, getting involved, and evaluating. Firstly, most online event planning software programs allow consumers to create a page. That doesn't mean the consumer has to use their service exclusively to advertise the event. Secondly, planners usually send electronic invitations to people they want to attend. This way can save time, paper, and postage, so they would focus on planning the best possible event. Thirdly, to set up online registration and to collect data in one convenient place so that all the information the planner needed from each registrant are collected and kept. Fourthly, to get involved with other people on the site by spreading the word about other events, chatting with attendees, and sharing useful information. The last but not the least, to evaluate after using online event planning software, determine whether the experience was positive or negative.
Dongyun Oh

Red Robin CIO Drives Change Through IT Management - 0 views

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    Statistically speaking, CIOs don't become CEOs. But it's not because they don't want it. Research shows that nearly half of CIOs aspire to become chief executive, but only four percent actually get there. Much more frequently, CEOs for the world's top companies - about half in fact - come up through C-level financial or operating roles (Vanson Bourne, 2012). Chris Laping, CIO of Red Robin Gourmet Burgers (www.redrobin.com), strongly believes this is because technology executives are too often focused on engineering and IT solutions to embrace their most valuable leadership quality: the ability to manage change. Technology leaders, he believes, possess powerful project management skills that can and should be leveraged across the business for even the most non-IT initiatives, with the particular role of being agents for change. Laping's official role at Red Robin is indicative of that practice: he's the company's senior vice president of business transformation and CIO. In that role, he oversees the company's technology, learning and development, enterprise project management and operations services teams. In this exclusive interview with Hospitality Technology, Laping shares how the technology team has taken on a business transformation role at Red Robin, and describes his overall vision for IT leaders. But it's not something CIOs are handed; they have to drive it, says Laping. Driving this change, perhaps, will also help more CIOs chase down their chief-executive dreams. HT: Let's start with some definitions: "business transformation" and "change agents" are pretty heady buzzwords that get tossed around executive boardrooms. What does business transformation really mean? LAPING: If you look at a classic Wikipedia definition of business transformation, it talks about people, process and technology. So when you push change through people, you usually do that through training. If you want to change business performan
YIZHE YANG

Emerging Technologies & eTourism | International Centre for Tourism & Hospitality Resea... - 0 views

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    Professor Dimitrios Buhalis --Theme Leader of Emerging Technologies and eTourism. Since the 1980s, Information Communication Technology (ICT) has been transforming tourism globally and has dramatically transformed the best operational and strategic practices in the industry. eTourism has given scope for the development of a wide range of new tools and services that facilitate global interaction between players around the world.
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    The interaction between technology and tourism in recent times has brought fundamental changes to both the industry and our perceptions of its nature. Increasingly, ICT plays a critical role for the competitiveness of tourism organisations and destinations as well as for the entire industry as a whole.
Dongyun Oh

Sba Green Loan Program Breaking Ground For New Hotel Development - 0 views

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    The financial crisis of 2007-2008 is considered by many economists to be the worst financial crisis since the Great Depression. It resulted in the threat of total collapse of large financial institutions, the bailout of banks, and downturns in stock markets around the world. The bursting of the U.S. real estate bubble, which peaked in 2006, caused the values of securities tied to U.S. real estate pricing to plummet, damaging financial institutions. Prior to this crisis strategies to develop new hotels or acquire existing assets with a small percentage of cash out of pocket were plentiful. Today to secure funding it may take 30%-40% of hard cash to move a deal forward. The Small Business Administration (SBA) is offering a way to leverage funds at well below market rates for major renovations and new construction with as low as 10% cash down. The catch? Some money-saving energy efficiency or renewable energy measures must be in the mix. Millions of dollars in SBA 504 loans have been available for decades to help small businesses grow. The greening of the program began when the Energy Independence and Security Act of 2007 added 3 public policy goals that could qualify businesses for a loan for construction, renovation, or refinance to: 1.Build a new facility (or retrofit an existing building) that consumes at least 10% less energy. 2.Incorporate sustainable design such as LEED into the new construction or renovation projects or building purchases. 3.Incorporate the production and use of renewable energy onsite for the business and/or for the local utility. Another area the 504 green loan program can assist the hospitality industry is to bring cash to the table for major renovations. Hotel franchise companies have been lenient over the past several years on product improvement, as not many hoteliers have had the financial ability to perform major renovations. In the past several months the need for franchise companies to protect their brand have
Cindy Saunders

Hotel Cyber-Security | Past Issues | Lodging Magazine - 0 views

  • Hotel cyber-security is facing increasing scrutiny from federal regulators. Case in point, last June the Federal Trade Commission sued Wyndham Worldwide hotels after apparently unsophisticated hackers allegedly stole the credit card information of more than 600,000 customers leading to a more than $10.6 million fraud loss.
  • So what are reasonable data security measures? The FTC itself has stated that the data security measures it considers reasonable “will depend on the size and complexity of the business, the nature and scope of its activities, and the sensitivity of the information at issue.” In other words, it is nearly impossible to know if your data security is adequate until the FTC tells you it is inadequate. While data security has been a hallmark of compliance for healthcare providers and banks for more than a decade, the hospitality industry has not been subjected to the same regulatory framework.
  • Review your privacy policy immediately
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  • Stay one step ahead.
  • Data security work is often outsourced
  • If there is a breach, act quickly and decisively
  • Ask your attorney and IT professional to work together
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    This article discusses how banking and healthcare have been held to a historically high level of cyber security, but only recently has the hospitality industry. It highlights a cyber attack on Wyndham Hotels and their reluctant response to take corrective action. The article offers steps that a hospitality company should take to protect themselves as they launch and work to protect their guests, their information and their company.
delaneyverger

Thinking Outside the Vendor RFP Process in Hospitality Digital Marketing | By Jason Price - 0 views

  • Some believe the vendor RFP process allows a hotel company to pick the most qualified service/product provider through an unbiased decision process. Perhaps this is the case for commoditized supplies or services (housekeeping supplies, linens, laundry, etc.) where the RFP process allows for comparing the proverbial "apples to apples."
  • At a typical hotel, who is equipped with the latest best practices in digital technology and marketing to sufficiently and adequately prepare a vendor RFP? Very few hotel companies have the bandwidth and depth of knowledge to adequately identify the digital needs of the property. Nor can they convey the property's needs and wants in the digital space and where it needs to be in 6, 12, 24 and 36 months from now. Lastly, who at the property can afford to devote considerable time to research and prepare a vendor RFP that asks the right questions, conveys the right objectives and provides a solid framework for evaluating and comparing one digital technology and marketing firm to the next?
  • On the hotel side, the typical vendor RFP process easily takes 50+ hours from beginning to end. On the digital technology and marketing vendor side, time to review, respond, and present takes upwards of 25-40 hours. Typically, three vendors compete and with all parties combined the entire RFP process will cost upwards of $15,000-$20,000. Beyond the cost, this process consumes the time and energy of multiple people and departments on an average of every two years for the hotel company.
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  • The traditional vendor RFP process is not suited for evaluating and choosing a digital technology and marketing partner who will be entrusted to guide the hotel in maximizing revenues from the most important distribution and marketing channel in hospitality: the direct online channel (i.e. the property website). Such an RFP process is typically riddled with contradictions and self-selecting biases, and also represents an antiquated method unsuitable for a fast-paced digital world
  • The traditional vendor RFP process cannot provide answers to crucial questions concerning familiarity with industry's best practices, strategic approach to digital marketing technology and marketing, digital technology innovativeness, quality and depth of direct online channel consulting services, etc
  • Common observations on the RFP experience: It serves as a tool to fulfill administrative requirements or to simply "shop around" when in fact the digital marketing/technology firm has already been privately selected. On paper, every digital technology and marketing firm can present itself at its best and can creatively diminish any weaknesses or embellish any strength. The hotel does not know what questions to ask to get to the heart of what the hotel needs. Digital marketing and technology firms can easily make promises and fall short on delivery and meeting expectations. Over-promising and under-delivering has become modus operandi for a number of players in the industry. Properties can get carried away and request proprietary information like methodologies, access to code, and design work as part of the vendor RFP.
  • Some hotel companies never follow up and leave the evaluated vendors in limbo. Oftentimes hotel companies do not give the digital marketing firm adequate time for proposal development, which demands further use of resources or the delay of other key projects. When management changes, the hotel company is more likely to go into a vendor RFP without evaluating the results and contributions of their current vendor, which can disrupt existing relationships and potentially impede the successes to date. Given the arduous process of the vendor RFP process, there could be a sense of entitlement on both sides that could result in a mutually caustic relationship from the onset.
  • Digital agencies may propose lower costs to win the contract and introduce additional fees later only leading to resentment and regret. Hotels will often push needs beyond the original scope in the vendor RFP and use the proposal as leverage to get more services without paying. Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
  • Not all digital agencies are the same but as mentioned, any agency can demonstrate on paper its superiority to solve any problem and deliver any service. Behind the scenes an agency can outsource and end up costing the hotel twice what is originally proposed in additional fees.
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    This article discusses how the traditional vendor RFP (Request for Proposal) model is no longer the ideal way to integrate the right technology marketing that a hotel needs. The traditional vendor RFP model is time-consuming and expensive, and with the way that technology is constantly expanding and changing, hotels need to stay up-to-date with technology more and more frequently, which can mean this process is wasting time and money on an ever-increasing scale. Furthermore, it is not always an accurate indicator of the kinds of technology a hotel might need, especially what a hotel might need in the future, and it is difficult to determine who would best be capable of knowing what the property will need or what exactly to ask for in an RFP. The article talks about three alternatives to the traditional model: the Scorecard model, the Digital Marketing Partner Interview model, and the Trusted Partner model. With the Scorecard model, hotels have a checklist of things they need and can check off each point from each potential vendor. With the Digital Marketing Partner Interview model, which is similar to the traditional vendor RFP process, except that the interview focused on finding a Digital Marketing Partner that aligns with the hotel's management philosophy, values, and culture in order to find the right partnership. With the Trusted Partner model, the hotel works with one particular company with whom they share common goals and objectives, and they work together to solve problems and adapt new technology as the hotel's technological needs are manifested over time.
acarter001

Seven Mobile Marketing Opportunities For The Travel Industry - 0 views

shared by acarter001 on 15 Feb 17 - No Cached
  • 3. Enable location-based services and information. A 2014 Ipsos study commissioned by Google showed that 88% of people make local searches on smartphones, while 61% want mobile search results customized to their immediate location. Location-specific offers, driving directions and maps, and localized search results all play a role here. For example, if a person searches “Olive Garden” on mobile, chances are excellent that they are looking for a local restaurant. The brand can win more sales when it ensures that its local stores are in the mobile search results. The quickest way to do this is to buy search terms including location, i.e. “Olive Garden Birmingham AL.” Over the long run, you can boost your local SEO by claiming each location in Google and Bing, and then driving citations and ratings from users. 4. Help people avoid lines. Mobile check-in helps hotels, airlines and car services improve guest satisfaction. The Center for Generational Kinetics conducted a study that found that 40% of millennials prefer purely online customer service, supporting the overall trend that they prefer self-service experiences offered via mobile instead of in person. I recently had a four-day hotel experience in which I checked in, checked out, made requests and ordered room service, all via mobile and without speaking to anyone. It was simply an experiment for me, but self-service is the preferred way of doing business for many. 5. Offer local insight and options. Innovative travel companies now replicate concierge services through their apps. Hotel and airline apps sometimes offer local area guides and activity booking tools. These tools make travel experiences richer and boost loyalty. For example, my team and I recently stayed in a hotel in Philadelphia. We arrived after 10 p.m. and wanted a good nearby restaurant that was serving at that hour. After a few clicks, we had a reservation and walking directions.
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    It is important that the travel industry pays attention to the opportunities available to them with e-marketing. They are able to reach customers in ways that were not available previously. This technology allows hotels to offer their customers automated check-in, order automatic check in online, and even give their guests concierge services. It is also possible to suggest items and offer specials based on their location. These tools turn customer's phones into marketing devices that can really drive revenue.
Mariana Sales de Jesus

8 reasons why proximity marketing will matter for retailers in 2011 | RetailCustomerExp... - 2 views

  • Proximity marketing exploits activities that consumers are already involved with — and enjoy — to offer retailers a new path to reach their audiences, affording a higher level of interactivity that didn’t exist before. Proximity marketing expands the scope of interactive marketing in public places — malls, food courts, cinemas, airports, etc. — to offer a more spontaneous and direct interaction. Think of it as taking location-based marketing to an even greater level of "local," and being contextually relevant in absolute terms. Proximity marketing allows retailers to leverage their strengths and create an even more memorable interaction for consumers and, by extension, motivate return visits and increase ROI.
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    This article talks about the basics of proximity marketing, how every marketing campaign done with this can be review in real time. What is most interesting about this technology is that it can even inform you of those customers who accepted your message so you can save that info and use it in the future. This for me seems very invasive to the customers, laws need to be put in place to better monitor proximity marketing. For the retailer this is a easy way to reach the customers that are in the neighborhood and might become regulars at the business. 
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    The article highlighted is related to proximity marketing. The author stated that 2010 was the "year of the mobile", where people are accessing the internet more from their phones instead of a computer. The articles stated that it was believed that 2011 would be the year for proximity marketing; however, it didn't quite happen that way. The technology will eventually come but so far is not that popular yet. It is believe that this technology will be very effective to people that suffer with ADD and not attracted to static signage. The mobile marketing will be a great solution to interact with people with this type of condition. Another reason is that an ad from a store from the vicinity and only depends on foot traffic will be more prone to generate customers. The blue-tooth technology will be very favorable because the consumers that has it on is in some way accepting to be able to connect and doesn't incur any costs through the mobile carriers. Another advantage is that retailers would be able to record every number that the ad has been sent to and which ones were accepted or declines. That is another way to get to know your consumer. The difference between proximity marketing and traditional marketing is that it is done in real time; it is inexpensive to retailers by the elimination of delivery carriers and very fast. This is a very smart way doing marketing, but with every technology, there are downfalls. We need to avoid the marketing proximity to become an overload of overwhelming information coming through our cell phones as we walk down the street. Hopefully this technology will make retailers a little greener too.
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    I agree how this would save the company money and avoid them having to pay for the costs of running ads in the paper, printing of coupons, flyers, radio advertising, etc However, this could be perceived as a risk because you run the risk of allienating your customers, some of who may not be technological fans. Others would just hate to be bombarded with incoming texts. Bluetooth can be very hit or miss, if your on the phone with someone else at the time does the ad break up your conversation and make you loose the call? Sometimes when you use blue tooth you can't even hear the other person when driving. I personally can't stand it and just won't use it. I may not even use my cell phone if this trend is going to continue. i dont think i would like it very much
jennifer amador

Hotel Technology Next Generation Releases Interface Specifications - 0 views

  • Hospitality technology buyers and providers will benefit from one of the largest sets of new and improved standards ever incorporated into a single release cycle by Hotel Technology Next Generation (HTNG).
  • The new standards enhance the sharing of customer profile data across hotel systems; they enable improved delivery
  • of guest folio data to systems that need it; and they provide a hosted payment scheme for hotel websites and central reservation systems (CRSs) that can potentially remove those systems from the scope of onerous PCI security standards.
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  • This allows IT organizations and vendors to focus their limited resources on capabilities that drive competitive advantage, rather than on basic functionality."
  • This new specification will allow hotels to share data from guest folios to a range of hotel and third-party systems that can use the data for other applications.
  • Hosted payment capture systems provide a means to collect sensitive payment information from a customer on a secure, hosted system, typically hosted by a payment gateway or other third party.
  • This approach can minimize the burden of PCI compliance for booking websites and for other hotel systems (such as central reservation systems).
  • By mid-June, HTNG"s certification program will be ready to support product certification for the new specifications. HTNG-certified products provide buyers with the best possible assurance of adherence to relevant standards.
  • These specifications will reduce the effort needed to connect any PMS and POS system, while enabling them to cooperate more closely to meet the needs of guests, staff, and hotel owners. Standards will allow a POS system to look up guest information from the PMS and post charges to guest folios, even while the PMS is offline or unreachable.
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    Hotel's next new generation will incorporate innovative standards, in which hotels can communicate or share guest's data via a new system. Their main goal is to create a standardized system that will make it easier for not only guests but also hoteliers; they can retrieve information that will only benefit both parties when searching for personal information and profile history. The specific versions of this new system will include Customer Profile Specification, Folio Detail Exchange Specification, Hosted Payment Capture Systems Specification, and finally Product Distributions. Nevertheless, there are different components that need to be looked into before bringing this system live; particular being careful with sharing of personal credit card information of guests and fraud alert system should also be incorporated with these versions.
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