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nelson1oliva

12 Biggest Cloud Providers by Market Share in the World - 0 views

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    This article addresses a main point, "cloud computing is a growing sector". it further accents the economic factor in cloud computing and the need for capital for its maintenance and viability. The article specifically speaks to the limitation of providers due to the high cost required for its implementation. Specifically, where it says " given", the substantial upfront capital needed to be competitive in the field, addresses directly the point that only large developers with deep pockets will be able to not only enter this arena, but also sustain themselves in it. The article also makes a compelling point which is not contradictory , but thought provoking which is that although it is expensive and there is extensive competition, the market and the need is "huge". This means that potentially regardless of the resources it takes to start up, there will be a demand and need for cloud computing services in the future, particularly as more entities refrain and stay away from development and maintenance of their own in house services. The article focuses on the largest players in the sector which one expect are the tech giants; Amazon, Microsoft and Google and the fact that they have a two thirds of market share in the present day, which is a lions share of the market by any standards. The article further discusses this sector in foreign markets and the effect economies such as the Chinese economies will have on these sectors, and in fact addresses how instability in Asian markets directly affect the stability of cloud computing domestically. This is a key area to watch in the future.
chadidscha

Why CapEx spend is rising-and how hoteliers are spending money | Hotel Management - 0 views

  • Hanson said it’s important to remember that a hotel that looks new and fresh will outperform a hotel that doesn’t.
  • Curb appeal is No. 1
  • Hotels are adding new tech in lobbies, including directory boards with interactive screens and big-screen TVs, he said.
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  • Another trend Hanson sees is that hoteliers are spending money on improvements that offer no additional stream of revenue. For example, a huge area of improvement comes in the way of adding more internet bandwidth.
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    The article address the importance of today's capital expenditure and how it attracts new and recurring guests to its properties. Some of these capital expenditures are executed for solely esthetic reasons, even adding more bandwidth to the internet is done to show its clientele that they no longer offer just the average features anymore.
Yuting Peng

IT Investment - Calculating the Value of an IT Investment - 0 views

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    Justifying IT investments is a critical skill for anyone working in technology. It's important to understand the terminology and basic techniques to make a choice to invest a new equipment. Capital Expenditure (CAPEX), Depreciation, Cash Flow, Discount Rate are basic IT investment analysis terminologies. Capital is used to identify a purchase that can be used more than one year. Usually companies will have policies on the useful life of equipment. Depreciation is used to spread the expanse of a capital IT investment over the useful life of purchase. Cash flow means that the movement of cash. And there are cash and non-cash items. Discount rate can be used to account for the fact that a dollar today is worth more than past. There are two simple IT investment techniques, Net Present Value, and Payback Period. Net present value lines up a series of cash flows over time and discounts each to the current period. It take into account the time value of money. It typical to look at cash inflows (saved maintenance costs from retired software), and outflows (cost of the software) over a 3 to 5 year period and discount the net inflow less the net outflow into a single value. Payback period analysis is trying to indicate how long the IT investment takes to recover the cost of the investment. Usually the shorter the payback period the less risky the IT investment
Melissa Binns

ULTRA Luxury Exchange Hosts Inaugural Conference for the Industry's Leading T... - 0 views

  • The nation’s top luxury travel advisors and suppliers attended the first annual ULTRA Luxury Exchange (ULTRA) at Turnberry Isle Miami June 2-4, 2013.
  • “There is a true shift in affluent travel trends and this group has helped us define it at this exclusive event.”
  • Attendees also took part in moderated panel discussions titled, Capturing and Capitalizing on the Millennial Luxury Traveler,
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  • Throughout the three-day program, a common theme within each discussion and panel surrounded the growth of the millennial generation within the luxury travel industry.
  • The art of personalized customer service and authentic experiences, play an increasingly integral role within the luxury market.
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    Here BusinessWire, via The National Post, discusses the Inaugural Conference for the travel industry's leading travel advisors. The conference was hosted by ULTRA Luxury Exchange, which is led by a staff of global travel industry experts with decades of experience in the luxury travel industry and event management. Behind the ULTRA Luxury Exchange, is Questex Hospitality + Travel who developed and curated the conference. Questex Hospitality + Travel is the world's largest multinational media, event and eCommerce company which serves the global and hospitality industry. The multi-day conference brought together the "greatest minds in the luxury travel advisor community," according to Ruthanne Terrero of Questex. New travel trends were discussed through key-note speakers, presentations and moderated panels. Topics included, "Capturing and Capitalizing on the Millenial Luxury Travel", "The Art of Customer Service", and "The Rising Trend for Butler Service in Luxury Hotels." The millenial generation was the main topic for discussion with a growth in buying power in the luxury travel industry. The privileged conference attendees will have exclusive access to the formal research presented in the conference to reference for the future.
David Maggard

Thayer Ventures to Raise New Funds to Finance Hospitality Technology Startups - MarketW... - 0 views

  • Quest Hospitality Ventures is the only venture capital firm specifically focused on the hospitality industry. Since its founding in 2009, the company has partnered with entrepreneurs to create, develop and build technology companies that will revolutionize the hospitality industry. Based in San Francisco, QHV has backed some of the world's leading travel technology companies, including Hipmunk, hotelme.com, Nor1, Adara Media, Duetto Research, newBrandAnalytics, and ID90T. Additional information is available on the company's website: www.thayerventures.com .
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    A venture capital firm investing in hospitality technology companies and Thayer Lodging Group have formed a new entity called Thayer Ventures. This company will focus on investment funds for technology companies in the hospitality industry."Our mission is to help entrepreneurs build profitable global companies by providing smart funding,hands-on-cousel,strategic insights and industry connections" said chris Hemmeter, general partner of Thayer ventures.This company is to promote innovation in technology and to change hospitality.
Hanlu Hu

E-Commerce for the Hospitality Industry | The Moscow Times - 6 views

  • E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet."
  • Accelerating Internet usage worldwide The Internet is the lowest cost hotel-booking channel Most travelers research hotel reservations on the Internet Social media and online hotel reviews are an increasingly important decision factor The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines.
  • Adding real time search functionality to your site, capability to generate user reviews, launching contests helps to build fresh content and quality links
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  • Heavy graphics, animation and flash demos cause your site to perform slowly. Sites that are built keeping these guidelines in mind will deliver better user experiences, will perform better on search engines, and ultimately drive higher ROI.
  • As things stand now, mobile queries represent about 10% of all queries made on Google. People are using mobile devices to conduct searches, as well as share content, connect with friends and browse the web
  • Embracing social media. 93 percent of social media users expect companies to have a social presence. 85 percent of social media users want companies to interact with them on social sites. A well-planned social initiative can turn fans into brand evangelists.
  • The Internet has consolidated itself as a very powerful platform that has changed the way we communicate, and the way we do business.
  • The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, why is hotel e-commerce so important today?
  • We forget that the human brain can only consume limited information. It is important to take a holistic approach and prioritize information. Good web site architecture and organized content improves site usability and its efficiency when used with search engines.
    • yan xie
       
      It is true that we always forge how many information the human brain will take at once. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specifice products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider.
  • make sure your ad groups are made up of tightly knit keyword themes and that those keywords are reflected in your ad copy; ensure that your landing pages clearly reflect the offer promoted in the ad copy and includes clear calls to action and conversion factors.
    • yan xie
       
      As the point two mentioned, the customers cannot get so many information at once, and they also cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can.
  • Top e-commerce sites are continually testing new things. It's the only way to achieve continual improvement.
    • yan xie
       
      To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' expericence.
  • hospitality industry has always been among the first to capitalize on new technologies
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    The hospitality industry along with the resourcefulness of the Internet has allowed the Russian hospitality industry to benefit and grow with the technology of e-commerce. E-commerce is defined as "the buying and selling of products and service by businesses and consumers over the Internet". This technology is significant due to its beneficial factors of lowering costs, accessibility, decision-making, and media exposure. As well, the article provides for methods and advice regards effective strategies to utilize the Internet. Primarily, the speed of the website's functionality is essential, along with providing compatibility of browsers, thus, allowing for a better experience for users. The information in the website should be efficient, allowing for real time search whether using a mobile phone or a computer. It was informative to read the multiple functionality, that social media is playing in the hospitality industry regards the exposure and marketability. E-commerce has change the market of goods and services, from a tangible experience to digital experience, through the use of online shopping estimated at $228 Billion in 2010, a third derived from the purchase of travel and flight websites, thus, demonstrating the importance of the Internet in relation to consumerism.
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    This article talks about why hotel E-commerce is essential today and how to go about having E-commerce work for your business/hotel. The article says, "The internet has consolidated itself as a very powerful platform that has changed he way we communicate, and the way we do business." This is the reason why businesses need to utilize the internet. According to the article these are the reasons that hotel e-commerce is important today: the internet is being used worldwide, the internet is the lowest cost hotel-booking medium, the internet is used, by travelers, to research hotels and their reservations, the internet is the home of social media and hotel reviews and the internet is preferred 17:1 over television and 6:1 over newspapers and magazines for travel information. It would be at a hotel's detriment if they do not utilize the internet and e-commerce. It isn't enough to use e-commerce for business but there must be an upkeep. It is extremely beneficial to research or monitor how customers and potential consumers are seeking information and what attracts them to a site. According to the article, e-commerce strategies that would 'help get the best from the internet world' are: 1. Search-friendly website design 2. Improving Conversion and Usability 3. Paid Search 4. Real time Search 5. Mobile Device Market 6. Social Media 7. Testing
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    This article mentioned why the ecommerce important for the hospitality industry. And also there are more things they hospitality industry companies need to know. Although the e-commerce is the good way for customers to know the new products and new service from the hotels, sometimes the hotels provide so much information to customers. It lets customers confused and does not know what the specific products can meet their requirements. And sometimes, they feel some hard to understand your service so that they give up hotels service or new products to choose the one they are familiar. So how to make e-commerce usability and efficiency is a new point, which the hospitality industry company need to consider. As the point two mentioned, the customers cannot get so many information at once, and they cannot search lots of information at once. So the keyword themes is also another important thing for company to do the promotion and ads. This ads need to have the keywords to clearly reflect the offer promoted for customers. In this way, the customers will catch the information as possible as they can. It is true that we always forge how many information the human brain will take at once. To do the continually testing new things is always a best development way for the developing company. If the company cannot test the new things in their e-commerce sites and e-commerce process, the e-commerce of this company will be far away from other companies. Company need to have the innovation to make some new things for their e-commerce and do the test all the time to select the best way for the business and customers' experience.
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    This article discusses about the application of e-commerce in hospitality industry. Internet has become a very powerful tool for customers when they are planing their travels. As the same time, it has become an important media for hotelierss to improve their businesses. Internet can provider a lot of online sources to customers when they make any dicisions. And how to make your web site become more competitive and attract more customers is the topic of this article. First of all, a good design for the web site is the most important thing for hotelierss. And the download speed is the basic factor. Quick download speed brings a good experience to users, and improves the ranking in organic search. Secondly, improving usability needs to be focused on by hotelierss. Large imformation may not be took in by users. You need to make your customers seethe most important information first. In other word, you need to prioritize your web site and make the imformation more understood. Paid search and real time search are also focused on by the author. Sometimes, paid search can make your hotel more compelling on the search engine. And some tips have been given in this articel to help the hotelierss to maximize conversions. Real time search is similar with paid search, and it needs compelling fresh content and quality incoming links on the web site. Maps, photo galleries, videos and press releases are creative ways to distrivute content on different channels. With more mobiles customers using, mobile represent about 10% of all queries make on Google. Hotels can exand the mobile market and improve the download speed of their site by avoid heavy graphics and flash, making their site is mobile compatible. Social media is in the same condition with mobile. Customers need more connections on social sites, so they want companies to interact with them through the social media. The last point is testing. Every new thing needs a lot of tests. It can provides changes and improvement for
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    The article discusses power of internet and how different it is from magazine and television ads. "In terms of time your travel websites are available for are accessible for a longer period of time, the flexibility that the content can be changed without asking someone,if you have a content management system." Also travel websites will help your business potentially reach a wider audience. Another big advantage of having a travel website is it's availability even when your business is closed or no one is available to answer your phone. Everyone knows that there are so many time zones, and the visitors can come from any part of the world. So having a travel websites gives your travel business visibility for all 365 days of year 24x7.
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    In hospitality industry, customers are constantly seeking new sources of information to help them make decisions before purchasing services. E-commerce in hospitality industry is about the online buying and selling services. And it's become such an important source for the company and customer. Hospitality businesses are all involved in the trend. Smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. This article listed several basic e-commerce strategies that will help hoteliers to get the best from the Internet world.
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    As new technological advances are being made, the hospitality industry has always been among the first to capitalize on new technologies. The term e-commerce has been defined as the buying and selling of products and services by businesses and consumers over the internet. Now that hotels are involved directly with e-commerce it becomes even more important today because of the accelerating internet usage worldwide,the internet is still the lowest cost channel for booking, many travelers make their travel decisions via the internet. Embracing social media, 93% of social media users expect companies to have a social presence and 85% of social media users want comoanies to interact with them on social sites. A well-planned social iniative can turn fans into brand evangelists. This article dealt mainly with a brief introduction of what e-commerce is in terms of its defining and what it means to the hospitality industry. With more and more people utilizing the internet each day, the potential to have a person book a hotel room greatly increases. Several search engines have advertisements relating to many hotel companies offering specials and customers will see these ads and book. With more technological advances bound to come into play, its only a matter of time before the practice of e-commerce is taken to another level.
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    Over the last decade the population of Internet users has increased rapidly. The hospitality industry has always been among the first to capitalize on new technologies. E-commerce has been defined as "the buying and selling of products and services by businesses and consumers over the Internet." With hotel e-commerce, the landscape of the hospitality industry is forever changed. Online sales are an important part of the business. The growing importance of e-commerce in the modern hospitality industry has created an urgent need for simple solutions to manage companies' online presence. Now that each hotel is involved in e-commerce, reasons why is hotel e-commerce so important today may because the accelerating internet usage worldwide, the Internet is the lowest cost hotel-booking channel, and social media and online hotel reviews are an increasingly important decision factor.
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    E-commerce has become more and more important in our daily life, because many customers today prefer to use internet to help them make decisions. In hospitality industry, e-commerce also plays an important role, as internet is a very cheap and convenient booking channel and many people use the internet intensively. There are many e-commerce strategies for hoteliers, such as making friendly web site design, embracing social media, etc. As e-commerce has so many advantages, I think e-commerce is an opportunity for hoteliers to grasp. It is important for hoteliers to use different strategies to get the best from the internet world.
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        This article introduced the function of ecommerce and the ecommerce effect for the hospitality industry. The author listed some important reasons about why hotel ecommerce is so important:1)Accelerating Internet usage worldwide.2)The Internet is the lowest cost hotel-booking channel. 3) Most travelers research hotel reservations on the Internet. 4)Social media and online hotel reviews are an increasingly important decision factor. 5) The web is the preferred media source for travel information, favored 17:1 over television and 6:1 over newspapers and magazines. This article also listed some basic e-commerce strategies that will help hoteliers to take advantage of ecommerce from the Internet world. 1) Search-friendly web site design.2) Improve conversion and usability 3) Paid search. 4) Real time search - natural ranking.5) Mobile.6) Embracing social media. 7) Test, test, test. Top e-commerce sites are continually testing new things.      In a summary, the author suggest smart hoteliers need to keep a sharp focus on the fundamental shift in ways customers are seeking information and channels that drive maximum return on investment. Moreover, hoteliers have to constantly learn and look for ways to harness the power of new developments and trends.
Yookyung Kim

Hotel Group Sees Uptick in Occupancy with Analytical Tool | Case Studies | | Hospitalit... - 0 views

  • In order to maintain speed and accuracy across revenue strategies, leaders at Coastal Hotel Group realized that by automating the revenue management process, a significant impact could be made not only on the bottom line but in labor savings as well.
  • An automated solution for increased efficiency
  • The system’s software provides reliable, up-to-date market information quickly and easily, enabling Coastal’s corporate director of revenue management to spend less time identifying market trends for multiple properties and allowing more time for analyzing trends and capitalizing on consumer behavior.
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  • Numbers tell the story Since implementing the IDeaS RMS, Coastal Hotel Group has realized significant increases in occupancy and Average Daily Rate (ADR) across its properties. Cedarbrook Lodge, Hotel Fifty and The Resort at The Mountain all saw increased occupancy with upticks of 28, 15 and 11 percent respectively in 2011. In addition, ADR jumped 18 percent at Cedarbrook Lodge and four percent at Hotel Fifty.
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    Coastal Hotel Group implemented the IDeaS Revenue Management System (RMS) to maintain speed and accuracy across revenue strategies. The new system allows the director of revenue management more time for analyzing trends and making more strategic revenue decisions because the revenue management process is simplified and expedited, providing market information quickly and easily. Although the system doesn't replace human insight, its complex algorithms and ability to pull data multiple times a day provides Coastal Hotel Group with a clear vision of hotel data, making it easier to book the right guest at the right time for the right rate. In addition, the IDeaS RMS automatically uploads rate shopping reports from vendors and uses competitors' data to create the best available rate decisions. In today's fast-paced, interconnected business environment, the new automated revenue management system can provide a quick and intelligent reaction to various market conditions in order to capitalize on consumer behavior. That can be a strong competitive edge of the Coastal Hotel Group properties. 
Minghui Zheng

Top 10 eCommerce Initiatives For Hoteliers in 2011 - 1 views

  • Good website architecture and organized content improves site usability and crawlability for search engines. Conversion optimization includes eye tracking studies, analyzing SEO and SEM strategy and finding out top queries, top site pages and top sites producing traffic. All these data points help in developing a step-by-step strategy to improve conversion and usability. Developing a strong architecture helps keep your site organized.
  • It is also important to optimize all aspects of your campaign to maximize conversion. Here are some tips: Ad Copy – make sure your ad has a call to action and offers value to customers Ad Groups – make sure your ad groups are made up of tightly knit keyword themes, and that those keywords are reflected in your ad copy Landing Pages – ensure your landing pages clearly reflect the offer which is promoted in the ad copy and includes clear calls to action and conversion factors
  • Online Video – People are spending more time watching online videos. According to recent studies by Nielson (August 2010), approximately 70% of global online consumers watch online videos. (http://blog.nielsen.com/nielsenwire/global/report-how-we-watch-the-global-state-of-video-consumption/) In June of 2010, more than 10 billion videos were streamed in the US alone. YouTube continues to be one of the main players in the market along with Google Video and several others. Videos draw more visitors to your site and gain greater visibility as search engines move towards displaying universal search results. Video search is still less competitive in nature and can be super effective.
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  • Google has recently announced that the mobile market is their priority. We are seeing a steady growth in traffic coming to our client sites from mobile phones and smart phones. Hoteliers can leverage the mobile market by optimizing their site for mobile phones, improving the download speed of their site by avoiding heavy graphics and flash, making sure their site is mobile compatible, and promoting mobile sites across all platforms including paid, social, and local.
  • As a hotelier, it is important to decide where to focus your energies given the increasing opportunities and channels where you can market your hotels. It is key to evaluate ROI across all traditional online and offline channels and to capitalize on the immense advantages that new emerging media offers. These tips can help you market smarter and help you embrace innovative tools and technologies to stay ahead of the game and improve your returns! We wish all the readers the very best with their eCommerce strategies in 2011.
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    Internet marketing is an essential part of the overall marketing portfolio of hotels. These top ten ecommerce promotion ideas, channels, and strategies can drive maximum Return on Investment. 1. Search friendly website design has new meaning - fast and integrated. Hoteliers should consider which channels their target customers are utilizing, and develop integrated promotion plans across all channels. 2. Hoteliers should focus on improve conversion and usability when they provide an increasing volume of information. 3. Search is becoming more local in nature. 4. Expand paid search beyond traditional channel. 5. Real time search - Natural Ranking (SEO) becomes more real, local and social. 6. Image and Video search is an effective way to capitalize on different search traffic. 7. Mobile search continues to be local in nature. 8. Embracing social media - it's here to stay! 9. Hyperlocal is really an extension of your local social search marketing. 10. Utilizing Blogs to connect and promote time sensitive information.
Irina Stepanenko

Why the Cloud is Right for Hospitality | By Gregg Hopkins - 0 views

  • 1. Delivers faster time to value
  • 2. Requires no up-front capital expense
  • 3. Minimizes operational costs
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  • With limited budgets and a highly dynamic market, it is critical to stay ahead of the hospitality information technology curve. With cloud computing, organizations can extend the life of their existing systems with new innovations, improve time to market of new systems through affordable pricing, and ultimately gain competitive advantages in the hospitality industry.
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    This article analyzed way the Cloud Computing suitable for the hospitality industry, by showing three advantages it provides, such as delivering faster, reducing capital budgets, and minimizing operational costs. It's really an innovative technology. What's more, the article provides some suggestions which need to be taken into consideration for the industry professionals. 1. Is the cloud reliable and secure? 2. Does the cloud simplify integration? 3. Are all new technology providers truly in the cloud? In a conclusion, hospitality organizations can easily gain more competitive advantages with the benefits of cloud computing.
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    Is the cloud right for your business? It is true. Cloud computing is becoming the new computer network strategy for most small businesses and personal use. This innovated idea for cloud is changing the perception for the hospitality network solutions. Despite the fact, that is much faster, less expensive than local network, minimizes the operational cost related to apps, soft-wares, maintenance for new updates and support, cloud computing environment tends to be more reliable and secured for most starting up businesses. The Cloud is the right technology strategy for 2012 and beyond. In addition, businesses using this new network solution can obtain the return on investments within weeks, not months or years. The platform may be based on a monthly fee subscription or pay as you go type, and sometimes there isn't any up-front fee for new starters at all. Sure enough, the cloud is a compelling option for capital budget decisions.
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    According to the article, Cloud computing is changing hospitality information technology. Here are three main reasons highlighted in the article: 1. Fast return on investment. Cloud is inexpensive, no additional platforms needed, which also provides savings. 2. No upfront payment, cloud computing is based on subscription prices that vary depending on the scale. 3. Minimal operational costs Thus most of the benefits relate to cost and productivity. Cloud is promised to be safer that on-premises back-up systems, and has multiple layers of security. Cloud computing consists of multiple services and networks, and is not stored on one company's network. Cloud is instrumental for a limited budget, and helps to extend and evolve your company in affordable way.
Raquel Martinez

EQUIVENTURE Hospitality Leisure Group Capital Brings Capital Placement Services to Hosp... - 0 views

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    The hotel business is getting a boost in business for venture capital firms .The money from these company will help make the hotel business better then ever
danikafox

Information risk management solutions provider Paladion raises $10M more from Nadathur ... - 0 views

  • nformation risk management solutions and services provider Paladion has raised $10 million (just over Rs 60 crore) in fresh funding from Nadathur Holdings, an investment firm of Infosys co-founder NS Raghavan, and an early backer of the company.
  • he information security market is entering an exciting phase and we aim to bring a host of new offerings and value to the market,” said Rajat Mohanty, CEO, Paladion.
  • Paladion provides a spectrum of information risk management solutions
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  • According to the company, it is one of the largest information risk management solutions and services providers in Asia with an annual revenue run rate of $35 million. With this capital infusion, Paladion also plans to consolidate its leadership position in Asian markets and pivot to a global canvas with security intelligence technology and cloud security services.
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    Paladion, a cyber security intelligence platform, has been incredibly successful with its services. Its most recent success was its' raising of ten million dollars in fresh funding from its investment holders. This capital will be put towards advancing the security system, building a comprehensive cloud security services platform, and global expansion of multiple Security Operation Centers. The company already provides an array of information risk management solutions and services. And its industry expertise includes sectors like banking-finance-insurance, IT & consulting, R&D, and telecommunications. Paladion is on the track for prolonged success and will continue to grow as more advancements are made.
Yudika Claude

Ventures Africa | The Role Of E-Commerce In The Kenyan Hotel Industry - 0 views

  • A report by World Travel Market predicts mobile channel is expected to account for 30 percent of online travel value sales by 2017. At the same time, United Nations World Tourism Organization places e-tourism at a global 59 percent. Both reports evidently point to a shift in the hotel industry, a main player in the tourism industry. It’s important for local industry players to take the hint and embrace e-commerce.
  • the hotel industry is constantly changing and growing to meet new demands and expectations. One huge factor is the global shift to e-commerce, owing to the need to adapt technology in any company’s marketing structure.
  • The explosion of online tourism is not only limited to hotel bookings, as indicated in a report by the UNWTO; 59 percent of research, actual booking, cost comparisons, payments and reviews are done online. Although guests may not fully discard traditional offline hotel research, the study indicates that the average consumer will visit 14 travel-related sites before making an online booking, roughly using each site three times. They will also carry out nine travel-related searches on Google and other search engines.
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  • embrace the rise of digital and mobile marketing methods, and remember a web based business knows no international boundaries.
  • Internet and mobile penetration in Kenya is one of the highest in Africa and keeps growing rapidly. Hotels can capitalize on this with a mobile-optimized customer experience. 
  • half a century ago in 1950, only 25 million people travelled the globe. Last year, the annual number topped 1 billion, a forty fold increase in just 60 years. Upgrading technology to meet a changing industry must be on the forefront of any business operating online. For instance, provision of various payment options, accessible customer care and mobile application to ensure a seamless service on the go is incredibly important
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    I found this article of the rise of e-commerce in Kenya very interesting. We have been discussing GDS and e-commerce from an American point of view and it is great to note that African countries are also taking note of the importance of catering to customers through e-commerce.  Kenya's hospitality industry understands that more people travel nowadays than ever before, and the industry also understand that most customers prefer to book online on their own. The author of the article suggests and predicts that hospitality companies in Kenya will be capitalizing on the growth of Internet and mobile penetration in Africa. 
bnort002

Hotel Industry Embraces Green Revolution - Green Hotels - Entrepreneur.com - 1 views

  • The hotel's motto is "Environmental consciousness in action." The hotel environment is free of toxic chemicals, has the largest hotel solar system in the continental U.S., and the property's organic fruit and vegetable garden is used for hotel food services and contributes to local food banks.
  • This program could potentially increase repeat business and attract frequent travelers who make last-minute decisions based on a search for unique experiences.
  • Food grown in the hotel's native garden provides hotel guests with a healthy dining experience. In fact, the hotel's adoption of native gardening also gives guests a compelling reason to eat at the hotel and accounts for 15 percent of hotel guests' revenue stream.
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  • In fact,
  • "Companies with proactive environmental strategies have a 4 percent higher return on investment, 9 percent higher sales growth and 17 percent higher operating income growth than companies with poor environmental track records."
  • "The eco-tourist understands that you can go to Disneyland or Las Vegas where things are done for you; but when an eco-tourist comes to a place like Hawaii he gets to do activities that benefit the environment, native culture and the human spirit." The value in experiential learning is a major marketing theme and competitive advantage green hotels are using to maintain and expand their revenues.
  • Three lessons from the green revolution's impact on the hotel industry
  • Cost-competitive advantage
  • Green revenue growth
  • Green entrepreneurship
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    The hotel and hospitality industry has become aware of the green revolution. Hotel guests are now leaning towards hotels that are environmentally friendly. This has lead to hotels establishing environmental programs, growing their our fruits and vegetables for use in the hotel restaurant, non- daily towl and sheet cycling, etc. There has also been an increase in eco-tourism. If the hospitality industry wishes to capitalize on the green revolution they should follow the trend closely.
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    This article discusses the advantages of having a "green" hotel and how much it impacts the guest experience, in a positive way. From not using chemicals and growing food on site, they have capitalized on a new type of traveler and will find these guests to most likely refer business and be a repeat guest. These travelers know they are participating in "experiential learning" that benefit the environment and provide a more local experience. They are also generating revenue as guests are staying on site and enjoying the local fare, such as food grown on site.
kgall030

Hospitality Upgrade | Hospitality Industry Technology Focus 2017 - 0 views

  • more than 70 percent of the respondents indicated that they would be increasing their IT investment in the coming year
  • Most organizations realize that in order to grow their companies and revenues they need to invest in technology and systems that will create operational efficiencies, improve the customer’s experience, and help generate sales.
  • Fewer than 10 percent of the companies surveyed reported that that they would be reducing their IT spend.
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  • With the market continuing to be extremely competitive, revenue management and channel optimization remain key focal areas of investment for publicly traded companies as well as independently owned organizations alike.
  • Enhancements to CRM and loyalty programs are also on the list of investment directives.  A number of responses (almost 70 percent) indicated that they were targeting business intelligence (BI) initiatives for the coming year as part of their technical focus and in an effort to become more strategic in managing the business and targeted revenue focus. 
  • The investment in guest experience technology continues to be strong as hotels attract guests to hotels. There continues to be increased expenditures on key drivers such as improved Wi-Fi service, self-service mobility applications and expanding the in-room offerings.
  • With a number of breaches within the hospitality industry this past year, and other large corporate breaches such as Yahoo headlining the news, this continues to be an area of concern. 
  • With the sophistication of the threats and the possibility of breaches increasing, companies are looking to outsource their information security/cybersecurity requirements to third-party service partners that specialize in countering these risks.
  • in recent years corporations are beginning to understand that investment in human resources is one of the most important assets they have.  A recent Forbes article referenced the Deloitte Global Human Capital Trends Research analysis, which said, 78 percent of business leaders rate retention and engagement as being urgent or important. 
  • While managing Big Data has long been an Achilles heel for most companies, most would agree that there are significant competitive advantages that can be gained from being able to effectively manage the information.  With a number of respondents targeting CRM projects for the coming year, the promise of being able to effectively target individual guest preferences becomes more obtainable.
  • A significant number of companies are continuing to look at transitioning to cloud-based applications for some of their applications.  However, more than 80 percent indicated that they are not ready to transition all of their applications to the cloud. 
  • With more than 70 percent of respondents reporting that they expect an increase in their IT spend this coming year and only 10 percent expecting a decrease, 2017 promises to be a good year for the hospitality technology industry.  Most respondents indicated that their primary reason for investing in new technology was to improve their customer engagement and experience.  This was closely followed by their directive to make operations more streamlined and efficient.
  •  
    This is a very detailed article about the various ways that hospitality firms are utilizing technology and using their capital to invest in IT related projects. A variety of hospitality firms were surveyed to produce this article on ways they plan to invest in IT and the various projects they feel are most worthy of their dollars. Some of the areas that were most noted and listed as worthy of additional IT investment include improving technology to improve financial performance and enhancements in CRM and loyalty programs, guest experience technology and ensuring the guest stay is always seen as paramount, as well as improved information and cyber security technology as well as an increased focus on understanding big data and improving employee engagement. This article is highly detailed in what it analyzes and it lists a long list of potential investments that a variety of companies will be taking on in the future. The focus of this article was on the year 2017, but many of these concepts still apply to the hospitality industry today and well into the future. Many of these things listed are also things we can see that many companies worked on leading to 2018 and continue to work on and it is the companies that put these IT investments at the forefront that will be leading the hospitality enterprises of the future.
kpony001

Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their... - 0 views

  • Agilysys, Inc.
  • a leading global provider of next-generation hospitality software solutions and services
  • In their efforts to deliver an enriched guest experience, Wild Rose Casinos required an enterprise-ready, all-in-one PMS solution and a full POS solution that combines convenience through mobility with complete functionality.
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  • “The Visual One PMS and InfoGenesis POS solutions incorporate an accessible user interface with a variety of reporting tools to help us improve productivity and capitalize on revenue opportunities.
  • InfoGenesis® POS
  • , a leading point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines highly interactive terminal and tablet touchscreen applications with industry-leading offline capabilities.
  • item configuration capabilities
  • nu and
  • multi-language support, help to drive service flexibility and increased operational efficiency.
  • Visual One® PMS is a comprehensive and fully integrated property management system that offers
  • a wide range of features and functionality, including
  • front office operations, guest history, housekeeping, reservations management and more.
  • user-friendly interface is laid out
  • with quick-feature icons and drag-and-drop capabilities.
  • has modules for accounting, activities,
  • guest marketing
  • spa management
  • catering
  • with Visual One supporting their hotel operations, Wild Rose can improve productivity and focus on creating lasting connections with guests that encourage repeat stays.
  • Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, stadia and healthcare.
  • Agilysys is known for its leadership in hospitality, its broad product offerings and its customer-centric service.
  •  
    Agilysys Inc., is a "leader" in hospitality software that is known for its guest-oriented innovations that increase revenue for many facets of the hospitality industry such as hotels and cruise lines. Recently they created a solution to POS and PMS that have a very accessible user interface with the ability to use tools to help the ability to capitalize on revenue.These interfaces are widely used in hospitality locations such as resorts and hotels as they have the tools needed to be functional, such as front office operations, guest history, housekeeping, reservations management, with modules for accounting, activities, guest marketing, and many more.
ashleyb102

Investing in Technology for Competitive Advantage / Arthur Andersen / Fall 1996 - 0 views

  • Technology Investment - The Future
  • Some organizations are early-adopters, while others embrace advancements after they have been already tested by others and the investment risk is reduced
  • otel organizations vary widely in their ability and willingness to track the cycles of technology advances.
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  • It is essential that technology investment be sold as part of an integrated business plan where the technology is supporting the plan
  • As to the investments required for technology, we can safely predict that there will be significant demands for capital to cover technology investments
  • Further complicating the long-range planning for technology investment in an era of network-centric computing is the question of whether to invest in company-based systems or to wait for the availability of network subscription services provided by outside technology utilities
    • ashleyb102
       
      Cloud based systems
  • technology investments must support a company's vision and long range strategy
  • Hotel organizations for years have recognized the importance of reserving capital to replace furniture, fixtures and equipment. A similar approach may prove beneficial in the technology arena. FF&E reserves will begin to share prominence in the financial planning of hotel investments with l.T. (or Information Technology) reserves.
  • Smaller, more frequently planned technology investments should generally pay higher dividends in the long run, as compared to the one-time, major investment followed by years of neglect
  • The quandary for investors in the hospitality industry, as indeed in many other industries, is how to balance the need to keep up with rapidly evolving technologies with the need for satisfactory returns on capital over the short term.
  • management will need to understand that technology and information alone confer no competitive advantage. leadership and sound planning will be required to ensure that these investments and the highway of information they generate ultimately produce the shareholder returns required.
  •  
    Investing in information technology can be beneficial for businesses in hospitality industry because it pays higher dividends over a long period of time. If businesses continue to invest in information technology systems regularly they can prevent problems caused by having older information systems. A security breach is a major problem that can be prevented by investing in information technology systems regularly. Another reason to invest in IT systems in the hospitality industry is to have a competitive advantage.
sherylvelazquez

Why Tabletop Tablets Can't Replace Servers | FSR magazine - 3 views

  • Tablets don't offer that personal touch; they do help servers truly focus on customer service
  • resulting in increased guest satisfaction, more efficient staff, and growing revenues.
  • They have a deep-seated expectation of being greeted and attended to throughout the meal. This will continue to hold true, even when a tablet is on the table.
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  • Dining out is its own brand of entertainment
  • . The pageantry is part of the allure. Being greeted by a host, being shown to a table, and being waited on by a happy server—these are all expected and valued components of the dining experience that electronics can't even approximate.
  • self-service tablet is enhanced security.
  • They help ensure that servers can spend more quality time with their tables, providing guests a higher level of attention and service.
  • Tabletop tablets can help servers capitalize on the “magic moments” of the dining experience.
  • Tips have increased an astounding 15 percent at restaurants using these tablets.
  • Tablets have also been impressively effective at improving the wait staff’s take-home pay.
  • In early-adopter establishments, within 24 months of featuring these tablets at 125 locations, owners saw revenues go up.
  •  
    This article is about why tabletop tablets will not replace waiters. It discusses how waiters will still be needed even with the increased use of technology. It shows how a tablet can benefit not only the customer but the server and restaurant as well.
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  •  
    In this article, the author argues that although the introduction of tablets in restaurants' table tops enhances the casual dining experience for customers and staff, they cannot replace employees entirely. This is because they lack the vital human touch required in hospitality. For instance, guests expect to be greeted and attended during their meals. Thus, the author argues that the use of tablets should not replace employees, but simplify their work.
  •  
    This article makes some great points about how the serving position will always be necessary and to what extent with table tops. Tabletops will be beneficial in specific environments but not all- although servers will always be needed to help in ways a tabletop cannot. Singing Happy Birthday, verifying legal drinking ages, assisting with complicated modifiers. There is a time and place for a table top, but there is also a necessity of a human.
  •  
    I enjoyed reading this article as it points out how the tablet can be a tool for the wait staff and not a threat to their jobs. "Tabletop tablets can help servers capitalize on the "magic moments" of the dining experience." This quote really capitalizes on the role of the server and how having wait staff in the restaurant can allow each customer to have a personalized dining experience.
salmanalabiooani

HRIS systems: What you need to know | HRD America - 0 views

  • HCM The systems that fall under the human capital management (HCM) category are aimed at recruiting and retaining employees throughout their life cycle. They can include anything from recruitment and onboarding tools to salary planning, budgeting, goal-setting, and performance assessment. These tools assist the HR team in guiding employees toward success.
  • HRMS Human resource management systems (HRMS) may contain some elements of HCM solutions, but they also have several tools to help employees as well. These include an efficient and flexible way for workers to clock in and out, manage their schedules, and easily communicate with colleagues even if they are working remotely.
  • Company database An essential HRIS system component is a database where all pieces of information about employees and company HR procedures will be stored for use in other HRIS tools.
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  • Financial components HRIS also includes components for handling payroll, benefits, and employee recognition programs. The payroll and benefits components will maintain information such as salary rates, commission and incentive plans, payment accounts, and paycheck deductions (e.g., taxes, retirement plans, and insurance options).
  • Time and attendance
  • Recruitment and onboarding HRIS systems come with components that ease the work done throughout the hiring process, including posting job applications, handling employee referrals, sending interview requests, and tracking applicants. Often, you can access applicant profiles, record notes from job interviews, conduct employment tests, perform background checks, and send job-offer letters.
  • Centralized employee communication
  • Employee self-service
  • Training and development Most HRIS systems provide an option to design a training path for employees and even integrate training courses, tests, and professional certification preparation in a portal that employees can easily access.
  • Increased HR automation
  • Powerful people insights
  • Software – HR software for small business costs between $1 and $15 per month per employee. Some firms add monthly fees, while others provide only the basics. Setup fees – These are used to pay for the time of configuring the software to a company. Price ranges from zero to thousands per year, depending on the vendor. Consulting fees – These vary from zero (if included in your software subscription) to about $150 per hour if you seek the help of an outside HR consultant. Support fees – Some HRMS software companies charge additional support fees that may run a few hundred dollars per year. Free
  •  
    A human resource information system (HRIS) is a software used for managing employee information while aiming to increase their engagement and productivity. Overall, an HRIS system is made up of the following components: a database, financials, time & attendance, recruitment, and training/development. The tools available in these allow for automated processes, data storage, handling of payroll, benefits, employee recognition programs, track work absences and tardiness, manage job applications, referrals, and interview requests, assist scheduling, employee communication, performance tracking, and goal setting. The costs involved when adopting a HRIS include software, setup, consulting, and support fees.
  •  
    This article talks about the different types, components, benefits, and costs of a human resource information system. The two categories of HRIS are human capital management (HCM) and while the components include financial, time and attendance, recruitment and onboarding, employee management, company database, and training and development. The benefits include increased automation of human resource, employee self-service, centralized employee communication, and more important insights.
salmanalabiooani

Innoviti Introduces Cloud Payment Reconciliation Technology for Restaurants | Hospitali... - 0 views

  •  Innoviti Payment Solutions announced that after successful pilots, it will now start extending its newly introduced cloud-based reconciliation technology to full-service restaurants, that require payments to be collected at a customer's table with automatic reconciliation with the bill.
  • The new technology works in a simple way. In a typical restaurant example, the central billing server first uploads every new bill generated to Innoviti's cloud-based integration server. Thus, the Innoviti Integration Server maintains an updated real time list of all pending bills that are yet to be paid. When a patron calls for his check, the waiter assigned to the relevant table simply uses the table's id to 'pull' the correct pending bill from cloud-based integration server on to the portable POS terminal in his hand. Once payment is completed on POS terminal, it generates an on-spot charge slip and updates back the necessary payment details against the specific pending bill on cloud server and then onwards to the restaurant billing server which initiated the bill.
  • Across India, Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities, with a throughput per point of acceptance of 7000$, 2X of India's average (as per RBI data). Innoviti's payment solutions help merchants, banks and brands influence commercial transactions happening in offline commerce more efficiently than possible otherwise, through unconventional use of payment terminals.
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  • Innoviti is backed by marquee investors including Bessemer Venture Partners, USA, SBI Venture Capital, Singapore and Catamaran, India
  •  
    Innoviti Payment Solutions announced that it will start extending its cloud-based reconciliation technology to full-service restaurants, that need payments to be collected at a customer's table with automatic reconciliation with the bill. Innoviti processes over US$ 6.5Bn of payments annually from over 1000+ cities in India and is backed by major financial investers like Catamaran, India, Bessemer Venture Partners, USA, and SBI Venture Capital, Singapore.
mfont039

Spookier Than Ghosts: 5 of the Biggest Cyberattacks We Saw in 2019 - 0 views

  •  
    This article remenisces on the biggest data breaches of 2019 where millions of people's social security numbers, financial data, medical records, and private information were exposed. Some of the 2019 data breach were cuased by third party app developers or hackers working alone. The data breach happened with Facebook, Capital One, Canva, Quest Diagnostics and DoorDash
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