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Contents contributed and discussions participated by Yuting Peng

Yuting Peng

HRIS | HR Software for Hotels | Hospitality IT | Software for Hospitality| Immerauf - 1 views

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    HRIS technology plays a very important role in hospitality industry. There is no hospitality management system can be considered complete without an effective HRIS system. This technology manages the recruitment, staff-shifts, time&attendance, and many other aspects of the HR requirements in hotel. It is very useful especially for Human Resources. This tech is also backed up with high quality customer support and service. Some of the support is timely and relevant, ensuring a high degree of usability for our products. It can help us do track record, products overview, folklore attendance software and so on. It can not only drill down to history files, but also provide e-leave application& training management.
Yuting Peng

Tech-Laden Hotels Call for Modern Disaster Plans - 0 views

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    The Sheraton hotel in California is the place for business travelers in the high-tech and government sectors. And to avoid the potentially harmful effects that the utility service interruptions can have on the hotel's many operating systems, the manager came out with a detailed engineering contingency plan. This plan is originally intended in prat to address potential Y2K woes. The plan assumed that a new life as both a disaster prevention and action schematic for all physical plant systems. 
Yuting Peng

Hospitality Marketing Services | Sabre Hospitality - Tools & Technologies | E-Marketing... - 0 views

  • Sabre Hospitality Solutions developed a proprietary Content Management Tool (CMT) based on the needs of our clients.
  • The CMT is developed in a secure environment and is extremely user friendly, empowering our clients to confidently and efficiently manage copy on their Websites. Sabre Hospitality Solutions designed and developed this application in-house, and the application is used in multiple hospitality Websites.
  • Our E-store solution includes a flexible, easy-to-use product catalog, pre-programmed shopping cart utility, secure checkouts, and automated order management and processing functionality.
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    Sabre Hospitality Solutions has designed applications and products to push the e-marketing program to a higher level. It offers a wide range of e-marketing tools. Sabre Hospitality Solutions developed a proprietary CMT based on the needs of the clients. This friendly empowering the clients and is widely used in multiple hospitality websites. It also provides a full e-commerce solution that enables you to build and manage and e-store that generates significant incremental revenue. In addition, the behavioral targeting engine serves potential guests content and the flash map solution integrates standard interactive components for any set of floor plans. Finally, it is a interactive proposal service. This unique online presentation of your proposal will ensure your product stands apart form other competitors.
Yuting Peng

Technology and its Role in Modern Event Planning - 1 views

  • Advances in technology will continue to change and enchance our event experiences. For better or for worse, technology is here to stay.
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    The new technologies has changed our life from several aspects, and now technology plays a key role in event planning. It has changed both the way we experience and organize events. But people still hold different opinions about the technologies used in event planning. First and foremost, the new tech can increase the working efficient. The online experience can influence people's expectations which will push planners to exceed those expectations. In addition, technology enhances the impact of the events with theatrical lighting and effects. Finally, new tech can help them improve the quality of the event and the online working can not only save time and money, but also environmentally friendly. Technology will continue to change and enhance the event planning industry.
Yuting Peng

HFTP's Guestroom20X features technologies from VingCard Elsafe and Axxess Industries, a... - 0 views

  • the future of hotel technology is unclear, but moving forward requires a certain factor.
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    New technologies poised to change guest experience. Hotel rooms are ready to go high-tech with new security products that can enhance the guest experience, they are making the room more modern, efficient and self-serviced. As we can see, the future of hotel technology is unclear, but moving forward requires a certain factor. In a hotel room, first and foremost, the guests will be able to open the door's wireless software, in this way, they will securely receive their room number and room key and makes it easy for them to check-in or check-out. In addition, guests may answer the intercom using their mobile phones. And they will feel more safe with the electronic lock to provide anti-cloning technology. Finally, guests will notice the SafeAwake Smoke Alarm Aid, it will alert guests when a smoke detector is activated which will give guests much more safe. Although these enhancements are beneficial to hotels worldwide, some wonder whether hotels are buying the technology and ultimately, implementing them. The technology is changing, the customers are embracing.
Yuting Peng

IT Investment - Calculating the Value of an IT Investment - 0 views

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    Justifying IT investments is a critical skill for anyone working in technology. It's important to understand the terminology and basic techniques to make a choice to invest a new equipment. Capital Expenditure (CAPEX), Depreciation, Cash Flow, Discount Rate are basic IT investment analysis terminologies. Capital is used to identify a purchase that can be used more than one year. Usually companies will have policies on the useful life of equipment. Depreciation is used to spread the expanse of a capital IT investment over the useful life of purchase. Cash flow means that the movement of cash. And there are cash and non-cash items. Discount rate can be used to account for the fact that a dollar today is worth more than past. There are two simple IT investment techniques, Net Present Value, and Payback Period. Net present value lines up a series of cash flows over time and discounts each to the current period. It take into account the time value of money. It typical to look at cash inflows (saved maintenance costs from retired software), and outflows (cost of the software) over a 3 to 5 year period and discount the net inflow less the net outflow into a single value. Payback period analysis is trying to indicate how long the IT investment takes to recover the cost of the investment. Usually the shorter the payback period the less risky the IT investment
Yuting Peng

[Update] Global Hospitality Accounting System Project - HFTP Connect - 0 views

  • The Global Hospitality Accounting System Users Guide will provide for a wider community of information users, and demonstrate approaches to the production of alternative analysis of data for hotel performance measurement.
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    Hospitality Financial and Technology Professionals began to create a global hospitality accounting system for the hospitality finance industry. Currently, the research is being conducted into current practices. This will give a view to establishing best practice and providing practical guidance for students, practitioners and professionals involved in the industry. Once it is completed, it will provide for a wider community of information users, and demonstrate approaches to the production of alternative analysis of data for hotel performance measurement. Now, the first part is in well progress covering the UK and continental Europe. And the project will still take a further 12 months to complete.
Yuting Peng

New POS for hospitality industry - 0 views

  • the new point of sale software, FuturePOS exceeds any system currently used in the hospitality industry in South Africa, through its customisable, feature-rich, user-friendly and stable systems.
  • This product will change the way hospitality owners interact with their employees and customers, taking their respective businesses to a whole new level.
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     POS systems have revolutionized the Hospitality industry. The deployment of these systems have decreased service times and increased efficiency of the orders.As a result, the hospitality industry is able to provide better and efficient services to their guests.  Future POS exceeds any system currently used in the hospitality industry. It is described as the perfect fit for the fast-paced restaurant environment, is claimed to adaptable to any hospitality operation. This system will include many functions, such as delivery system, staff scheduling, digital signage, flexible customer loyalty programs and so on. This will change the way hospitality owners interact with their employees and customers, taking their respective businesses to a whole new level.
Yuting Peng

Get More from Your PMS - Hotel Management Network - 0 views

  • For most hotels the key technology is the Property Management System (PMS). Often, it is referred to as the single most important IT application for hotels.
  • PMS is the central data infrastructure of the hotel, handling the administration of all of the guests, their profiles and bookings, as well as the revenues generated.
  • a large under-use of the range of the PMS functionalities, and consequently a low return on investment from the PMS software. This may be explained by the lack of training or could be explained by lack of access to other data/functionalities (perhaps, controlled by other departments) or the complexity, albeit perceived complexity, in attempting to extract cross-functional / departmental data.
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    Nowadays, most hotels are using PMS as their key technology in property management, which referred as the single most important IT application for hotels. PMS works as the central data infrastructure of the hotel, handling the administration of all the guests, their profiles and bookings, as well as the revenues generated. Besides PMS, hotels also use CRS and EPOS to fully maximise the benefits of the system. To obtain the maximum function of PMS, we came up with some ways to solve the problem. Firstly, there are already many PMS providers available on the market that provide various solutions with a large number of functions based on the changing needs of hotels. Many hotels today do not use all the functions of PMS, which will lead to low return on investment of the PMS software. Secondly, hotels are lack of awareness and exploitation of the full range of PMS functionality. This under-utilisation inevitably costs hotel operators in financial terms, as they are paying for functions that they do not use. 
Yuting Peng

EcoGreenHotel News: Accor Makes Sustainability a Key Focus - 0 views

  • PLANET 21, a comprehensive sustainable development program involving environmental, social and community support programs.
  • PLANET 21 covers all of the Group's environmental, social and community investment actions and aims to place sustainability at the core of its business strategy worldwide.
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    Accor is taking its commitment to sustainability to a higher level with the launch of PLANET 21, this is a comprehensive sustainable development program involving environmental, social and community support programs. It aims to place sustainability at the core of its business strategy worldwide. With this program, Accor is making 21 commitments and the same number of quantified goals for the year 2015, such as 15% reduction in water consumption, 10% decrease in energy use and 85% use of eco-labelled products at Accor's owned and leased hotels worldwide. These moves are all aim to reminds us the urgent situation of our planent that we should change our methods of production and consumption patterns to ensure the sustainability of the planet.
Yuting Peng

GDS hotel bookings continue to grow substantially - 0 views

  • February global GDS hotel bookings grew a substantial +23.5%, driving revenue up +36.8% over 2010. Both length of stay and booking lead time for this segment also expanded.
  • this segment displaying average monthly growth of more than +20% through July, with accompanying rate, length of stay and booking lead time increases.
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    This article post on the year of 2011, it said that the global GDS hotel bookings grew substantially by 23.5%, which driving revenue up by 36.8% in two years. And the monthly growth of more than 20% through July in 2010 to now. At the same time, the length of stay and booking lead time are also expanded. Compared with the booking rates in 2010, the business travel rates rose about 7% and rates paid by leisure travelers for hotel rooms increased 3.6%. The booking mostly through the ADS or online channels were all declined due to varieties of factors such as regional unrest in the Middle East and North Africa. Despite these challenges, the hotel managers still tried to achieve the high booking rates and capture more bookings than last year. Consumers are not only travelling , but they are also willing to spend more. People are tend to travel by groups in business or meetings, this will increase the length of stay and booking lead time. GDS bookings represent the mostly corporate market, despite of all the problems which could influence the travel rates, bookings made through online channels like GDS made growth rates keep increasing both in tourist on or off season.
Yuting Peng

The importance of social networks in hotel business - 0 views

  • The booking tool offers fans who follow us on Facebook the opportunity to directly book their stay at one of our hotels. Social media will grow in significance and we consider it particularly important to offer excellent services – also on the Internet.
  • In addition to social networks, hotels should also focus on mobile solutions and complement their classical marketing mix with mobile applications for iPhone, Android and BlackBerry smartphones.
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    The article tells us how the social networks important to the hotel business. The study shows the network and social media are benefit to hotel marketing. And the ARCOTEL sees this potential opportunity in social media and network application Facebook. Nowadays, the network and some third party such as kayak, priceline provide many hotels boost in booking and increase in guest loyalty and public relation. But study shows that only 24 percent of the users would like to join hotel profiles on Facebook. The ARCOTEL hotels have integrated the apps into their Facebook sites. By using this app, the fans can directly book their favourite hotel and read ratings and other information through the app. The social media will get after them to offer excellent services. Both of them were done on the internet. At the same time, the fans who use the app to book hotel will also get prize draws, special discounts or a user-friendly booking function with extra tools. Although the network has given the hotel a instrument to contact with the guest, the modern technology still can not replace the classical booking and marketing paths, the network is just like the catalyst. As the internet business is rapidly growing worldwide. Hotels have to focus on combine their classical marketing with new technologies such as smartphones, ipad and facebook. They will help the hotel gain business and be success.
Yuting Peng

How Marriott Never Forgets a Guest - 0 views

  • What makes such velvet-glove treatment possible is Marriott International Inc.'s (MAR) use of customer management software from Siebel Systems Inc. (SEBL) The hotel chain, based in Bethesda, Md., is counting on such technology to gain an edge with guests, event planners, and hotel owners.
  • The software lets Marriott pull together information about its customers from different departments, so that its reps can anticipate and respond more quickly to their needs.
  • The biggest boost from the Siebel software is in the hotel chain's sales operations. Marriott is transforming its sales teams from order-takers for specific hotels to aggressive marketers of all Marriott properties.
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    This article tells us how Marriott never forgets a guest. First and foremost, the author told us a little story about a guest's experience in Marriott. He told the hotel about his trip, the hotel let the planning coordinator to make an itinerary for the customer including trip details and their favourates. The experience in Marriott made him very satisfied. In addition, the software which made Marriott's velvet-glove treatment come true is called customer management software from Siebel Systems Inc.. This technology aims to combine the customers, hotel and planning coordinator together to share the information of the customers such as the size of the bed, the view of the room or some specific needs of the customer. In this way, people will arrived at the room prepared just as what he liked, which will made the customer satisfied and gains the hotel loyalty and hotel profits. Marriott owns 1850 hotels and resorts worldwide and began using the software in late 1998. Until now, this software has brought a large number of guests and increase sales for the hotel. Many people would like to find the planning coordinator to book their stay during Marriott or by the hotel booking system. More and more people are choosing Marriott instead of other hotels of the personize service provided by the hotel. Finally, Marriott is transforming its sales teams to aggressive marketers for all the Marriott properties. So this makes it easy for the salesperson to book hotel rooms worldwide for his local customers. With the advantages of the software, many hotel chains such as Hilton Hotels Corp. are staring to follow the Marriott's technology lead to satisfy their customers.
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