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danakissane01

How your room-access bracelet might become a tracking device - 0 views

  • Since 2013, the travel industry has been replacing easy-to-lose room cards and cumbersome, old-fashioned keys with room-access wristbands.
  • These wearable room keys can be worn in the shower, pool and ocean, and won’t get lost at the bottom of your bag or dropped on the ground. Some can even be connected to your hotel account and your credit cards, so you can seamlessly make purchases during your trip. But because of the COVID-19 pandemic, the uses for these bracelets and wristbands have evolved. Some are now capable of tracking your whereabouts.
  • Room-access bracelets, which function with a radio frequency identification (RFID) chip, first made a splash in the tourism sector when Disney’s MagicBand appeared at the Florida theme parks in 2013. Taking the place of a visitor’s admittance ticket and FastPasses, MagicBands also allow parkgoers to make on-property purchases and enable keyless entry for resort guests.
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  • Wearables debuted on the open seas in 2014 when Royal Caribbean launched its Wow Bands. Three years later, Princess Cruises debuted its Ocean Medallion technology. This wireless gadget can be worn as a bracelet or discreet pendant necklace, and it enables contactless boarding, keyless stateroom entry and onboard payments for everything from drinks to purchases in shipboard shops.
  • Now, instead of just making it possible to keep an eye on your kids while they’re having fun at a watery splash zone, these devices are now capable of keeping tabs on travelers who are quarantined due to the ongoing coronavirus pandemic. As part of Kauai’s so-called “enhanced movement quarantine,” six resorts on the Hawaiian island use a mobile app paired with a wearable surveillance device to ensure guests comply with a mandatory 72-hour quarantine upon arrival. Some properties provide the bracelets for free, while others charge guests up to $100.
  • The British Virgin Islands also mandate that guests wear tracking bracelets. Arriving passengers, including residents and citizens, must take a COVID-19 test at the airport and use a contact-tracing system on their phones linked to a government-issued wristband during a four-day quarantine before being tested again. The two required tests, the mobile contact tracing app and monitoring bracelet are provided at the visitor’s expense, costing approximately $175.
  • There are also environmental concerns. Most properties don’t reuse the bracelets. Chapur, of Le Blanc, said their beachfront resort uses plastic-free vinyl wristbands, but they still generate more waste than a keycard, which can be reprogrammed.
  • With more travel providers (and entire nations) turning to wearable technology in an effort to curb the spread of COVID-19 amongst travelers, we’ll likely see new innovations in the wearable space. A single device could become your room key card, a quarantine monitor, theme park pass and mobile payment device. It could even use biotechnology to monitor your health, like the buttons deployed by the Cayman Islands to help travelers enjoy a reduced quarantine period. But hopefully, these wearable devices will become increasingly comfortable, eco-friendly and more discreet, so guests and travelers aren’t easily singled out — and aren’t deterred from using the technology in future applications.
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    This article explains how devices like Disney's MagicBand technology might become a tracking device during your vacation.
jspie001

Data-driven Disney monitors your every move | E&T Magazine - 0 views

  • Imagine living in a place where your every move is surveilled. A place created in the image of one almost mythological figure, where every step you take is logged into a central database, and where the shadowy figures watching attempt to elaborately orchestrate events to manipulate people
  • In addition to working at close range on Oyster-card-style readers, the transmitter inside enables it to be tracked from what is thought to be around 12 metres.
  • Sotto likens the tracking to the experience of a good butler, who will anticipate a person’s need and provide it at just the right moment. “Real luxury and real service is frictionless. And that’s what you’re really trying to do.”
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  • Collecting Magic Band data is similar to this, but happens on an industrial scale, and the fruits it bears are hugely valuable for planning and running a park.
  • They can deploy the workforce as soon as it’s required, so there will be a faster service,” explains Chiara Bertoldini from DRFC, a crowd analytics firm. So if the queue for the new Star Wars Smuggler’s Run ride reaches two hours, which is not uncommon, Disney can deploy Kylo Ren and a couple of Storm Troopers to perform some impromptu street theatre.
  • Theme parks are not the only places that deploy this sort of tracking technology. Elsewhere it has proved controversial, such as when the London Underground rolled out Wi-Fi tracking technology across its network.
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    This article offers insight into extreme tracking and using patterns and data to customize the guest service experiences. It also provides data on ho to best keep a guest engaged whether it be through virtual or even physical means that can be activated by a certain data set collection. A good example of this is how Disney can monitor wait times at the park and then dispatch live entertainers to the area as a means of distraction and simultaneous product placement and marketing.
lianettfernandez

https://www.rackwareinc.com/disneys-unique-use-of-the-cloud - 0 views

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    This article is about Disney's new foot tracking technology and how it uses the cloud network, to cater to customer needs and interests, in real time. "As guests become recognized, robots throughout the park are able to greet park goers." "By having all the data uploaded to the cloud, the robots or employees that are designated to greet guests can access information instantly." "This tracking allows Disney to mine data for visitor preferences and how much foot traffic they are obtaining. " "This information is useful so they can monitor the guests' movements from ride to ride to identify the park's most visited attraction. " "By monitoring and tracking the movement of visitor's the park can deploy more employees to the busier areas throughout the park." "Using the cloud's capabilities, robots can access data for each guest quickly to maximize the amount of park goers that receive this innovative technology."
patrick021

E-Commerce Innovations With Applications for Hospitality - 0 views

  • With a variety of online visitor tracking tools out there, hotels and similar businesses can monitor individual customers when they visit their site, and tailor their offers and recommendations based on their behavior.
  • Almost every industry has their buyer personas, and the hospitality industry is no different. You’ve got your once-a-year family travelers, your regular businesspeople, and so on. Once these buyer personas are created, hotels and casinos can tailor their marketing efforts to reach one
  • the traveler’s journey is complicated, and can very from person to person. It means that there is much more competition online, and hospitality industries have to compete to get shoppers’ attention
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  • One such avenue is through retargeting. This is the process whereby shoppers who have visited a website are displayed adverts for that site even after navigating away from it. It can also be employed when a shopper adds a product or service to their cart, but then abandons it before paying.
  • With recent advances in 360-degree photography, hotel websites can now offer virtual tours of their rooms and venues. This lets any potential customers to see first-hand (almost) where they will be staying before booking.
  • one of the most simple tactics is to use ticker counters to denote how many rooms are available for certain dates, with the number steadily decreasing as they get snapped up. Urgency is a powerful motivator of action, and a countdown is perfect for conveying that.
  • As ecommerce grows ever more popular, online businesses are given more and more options to capitalize on psychological triggers to turn potential customers into sales. There are a number of these available out there, from storytelling, to building a sense of community.
  • Ecommerce is also a great medium for utilizing social proof. This is the leveraging of user-generated reviews and testimonials to convince dithering customers to commit to a purchase. By sharing customer sentiment in emails or on websites at the point of sale, brands can head off any concerns that shoppers might have with authentic testimonials.
  • The arrival of ecommerce has transformed the way thousands of industries do business
  • From retail and finance to construction and agriculture, more and more businesses are embracing the ecommerce boom
  • Ecommerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates
  • Ecommerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates.
  • Improved customer experience, targeted advertising, streamlined marketing processes — the benefits for brands are almost endless.
  • commerce is opening up new avenues for businesses all over the world across a variety of industries. Hospitality has a lot to gain from adopting new technology and ecommerce innovations. Use smart tech to help you market experiences. And don’t forget to invest in data and personalization to drive up conversion rates
  • Today’s consumers are increasingly demanding a more personalized service in their ecommerce experience.
  • London’s Strand Palace Hotel offers their guests such an experience, with the option of navigating through their restaurant, cafe, lounge, gym and more, all without ever even setting foot in the hotel.
  • VR is already being experimented with by a number of big-name brands.
  • Another innovation offered by ecommerce is selling to segmented buyer personas. These are imagined creations of your most common types of customer, built on consumer data that takes into account how and why they shop with you.
  • This is a useful technique employed by a number of online stores.
  • allowing them to target anyone who abandoned their cart before paying by displaying relevant ads and sending emails with special offers and discounts. By ‘chasing’ consumers as they browse the web, online businesses can ensure that they follow up on any missed sales.
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    This article provides a detailed account of the variety of ways that E-Commerce can be used within the hospitality industry. With the advent of the Internet and new and improved technology, it has become much more imperative for companies to remain competitive in this space. From VR to targeting, as well as online tracking, there are a variety of tools that hospitality firms can employ to attract customers via the Internet. As the Internet is the primary resource that people utilize to shop for hospitality products such as hotel rooms, airfare, etc... it is incredibly important for companies to remain on the cutting edge in regards to their marketing online and attracting and retaining customers.
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    This article talks about how e commerce is opening up new roads for organizations everywhere throughout the world for many different industries. The hospitality industry has a ton to pick up from embracing new technology and web based innovations such as e commerce. By utilizing such technology, this has helped hotels offer virtual tours, generate more reviews, and create more online businesses by marketing experiences. As applications such as TripAdvisor, Amazon, Expedia and many many more, these have created a more personalized hotel shopping experience and has aided in tracking a traveler's booking journey.
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    E-commerce as a standalone concept is one that has revolutionized all business done throughout the world. However, when it comes to hospitality, it becomes more and more intricate. Innovations within the scope of the hospitality industry have made it very easy to track a potential guest and lead them to our resort/hotel/theme park/restaurant, etc. If a guest is looking for a romantic getaway repeatedly on our site, then we can better tailor a search for them so they can enjoy quality time with each other. This is done through the use of what are called cookies. Cookies are small files that are saved on your browser when you first start searching on any given site. These files allow companies to use target marketing and aim at you, knowing what you like. Another great way that e-commerce has evolved for us here in the hospitality industry is that we can now offer our guests virtual reality tours of our rooms and commodities from the comfort of home. This allows us to show off our properties while the guests decide without having to make the trip beforehand.
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    Applications today has made the hospotality industry florish. It has given the industry several opportunities such as a better hotel shopping experience, selling to buyer personas, tracking buyer history, and virtual reality tour of the hotel.
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    The hospitality industry is faced with numerous responsibilities when it come to the satisfaction of guest. with the tremendous acts of growth within trends it is often difficult for vendors to keep up with the trends. some of the new trends that are being introduced include personalized features which is playing a major role today. Another major trend is now called virtual reality. I think this trend is a great addition to the industry because it allows customers to virtually place the item in their home to see if it fits their style. Also with the pandemic situations with can help with the idea of social distancing .
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    The innovations of e-commerce with application in hospitality is becoming a growth trend for this industry. Many more guests are interested in the experience of personalized attractions and the creativity of what brands has to offer. Many merchants are creating a tool that allows the software to remind shopper/guest about what left in the carts to reduce the number of missed sales.
qszero

Leanpath Celebrates 15 Years of Food Waste Prevention Technology - 0 views

  • The company also introduced Spark, a post-consumer food waste tracking product. Plate waste is tracked through a display monitor that shows diners how much waste has been generated and how they can help prevent it.
  • The Leanpath software now incorporates behavioral science in a way it did not initially.
  • Founded in 2004, Leanpath launched the first automated food waste tracking system. Kitchens are outfitted with tracking stations that include a scale, integrated camera and touchscreen to identify what is being wasted and why.
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  • Celebrating its 15th anniversary, Portland, Ore.-based Leanpath continues to hit milestones in its food waste prevention platform, which can be described as an ecosystem of hardware, software and support that allows foodservice kitchens to track and prevent food waste.
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    This was an interesting article as a while back this was a subject I touched up on once when researching technology for restaurants and I actually didn't think this software technology was this old already. LeanPath pretty much is a technology to help reduce food service organizations reduce their food waste by 50%. With the UN Sustainability goal it calls in the world to reduce their food waste in half by 2030 so LeanPath has set a goal to start a program in providing free or reduced cost hardware/software to qualified resourced constrained educational and non-profit organizations to further expand in this initiative. When they first started it was software that was installed on the PC but now it is cloud based. They started to incorporate behavioral science so instead of just providing numbers and raw data they are incorporating photography to create a deeper environmental impact as one would be more self conscious seeing a pan of wasted food to relate the data than just reading a statistical number of the same result.
khadija2050

What is an Human Resources Information System (HRIS)? A Full Guide - 1 views

  • used to collect and store data on an organization’s employees.
  • be cloud-based
  • . This means that the software is running outside of the company’s premises, making it much easier to update.
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  • these systems are also called Human Capital Management systems, or HCM. In this article, we will use the terms HRIS and HRIS systems interchangeably.
  • keeps track of changes to anything related to employees
  • ability to offer self-service HR to employees and managers.
  • This includes material for the identification for employees in case of theft, fraud, or other misbehaviors, first contact information in case of accidents, citizens identification information for the tax
  • one plac
  • the tracking of data required to advance the HR and business strategy. Depending on the priorities of the organization, different data will be essential to track. This is where the HRIS comes in.
  • Record-keeping
  • time and attendance data from employees
  • Payroll automates the pay process of employee
  • is benefits management
  • This software handles all the company’s recruiting needs. It tracks candidate information and resumes,
  • allows HR to track qualification, certification, and skills of the employees, as well as an outline of available courses for company employees. This module is often referred to as an LMS, or Learning Management System, when it’s a stand-alone
  • talent pipeline and having replacements available
  • having employees and their direct supervisors manage their own data
  • involves the analysis of this data for better-informed decision making. We’ll explain more about this in the section below.
  • databases that record a company’s transactions. An example of a transaction is when an employee joins the company.
  • It includes modules on talent management, workforce rewards, workforce management, and work-life solutions.
  • They simply haven’t been designed for this. In addition, not all HRIS systems have all the above functionalities build-in.
  • as it means that data is dispersed into multiple systems. In order to report data, a new layer needs to be added on top of all HR systems to report and analyze the HR data.
  • These include Workday, Oracle, SAP, ADP, Ceridian, Kronos, and more. Listing all the HRIS suppliers would be impossible, so we decided to explicitly mention the four HCMs that are considered to be leaders.
  • they offer different suites including recruiting, learning, performance management, and an e-learning LMS.
  • Workday is arguably one of the best-known HRIS out there
  • These are systems that keep track of a company’s resources, which include among other things financial assets, orders, and people. In 2011, SAP acquired SuccessFactors,
  • . They are
  • HR, payroll, and talent management. Systems include time and attendance, onboarding, performance management, compensation, succession
  • on-the-job training to HR professionals in the use of the system. This function is usually in the IT arm of the HR department.
  • provides support for the HRIS. This includes researching and resolving HRIS problems and being a liaison with other parts of the business, like finance/payroll.
  • This means improving the employee experience in using the systems, coming up with user-friendly innovations, and implementing new policies to be reflected in the system.
  • IT is useful to understand the intricacies of the system while HRM helps to understand the processes that the HRIS is supporting.
  • the specific demands of the different stakeholders inside the company are inquired about.
  • you choose an implementation partner,
  • Here the functional and technical requirements for infrastructure,
  • a core test team is created.
  • communication plans need to be created, and Frequently Asked Question and other support documents created to benefit the software implementation and uptake.
  • the system can Go-Live. Feedback needs to be constantly collected and training material updated with the evolving systems. Cons
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    the articles gives a detailed definition of the HRIS and the benefits it presents to companies . it also touches on different platforms that companies decide to choose to work on the HRIS.
nixalexa

What is Hotel PMS? | Oracle - 2 views

  • Traditionally, a hotel property management system (PMS) was defined as a platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing
  • Traditionally, a hotel property management system (PMS) was defined as a platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing.
  • Hotel PMS is now a critical business operations system that enables hoteliers to deliver a seamless guest experience. Hotel PMS now integrates to other onsite services that impact the guest's complete experience, including: Food and beverage operations Housekeeping and maintenance management Sales and catering execution for group bookings and event management Revenue management Distribution across multiple channels Spa management
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  • Faster innovation With cloud-based hotel PMS, hotels can bring new properties online more quickly. Each new release brings new capabilities to help deliver great guest experiences, improve operating efficiency, and increase employee productivity. Lower IT complexity and costs With cloud-based hotel PMS, hotels can lower upfront capital expenditure on software and hardware. By going above-property, hotels can also reduce IT complexity and IT costs. Increase in RevPAR and ADR With cloud-based hotel PMS, hotels can effectively manage rates and allocation of rooms to various distribution channels, helping to maximize occupancy, rates, and revenue. Enhanced customer lifetime value With cloud-based hotel PMS, hotels get a single customer master with comprehensive guest profiles that allow them to personalize and differentiate guest experiences.
  • Until recently, hotel PMS solutions were often managed on premises. On-premises solutions include hardware that can take up a lot of space. Resources were needed to manage the systems and software updates, upgrades, and patches needed to be scheduled and installed manually by onsite staff. Cloud-based, mobile-enabled hotel PMS platforms offer hotels an innovative way to engage with guests while enabling hotels to reduce IT costs and simplify their infrastructure.
  • ncrease housekeeping efficiency with instant updates on housekeeping mobile devices when customers check out, freeing up rooms for cleaning
  • is now a critical business operations system
  • that replaced time-intensive, paper and spreadsheet-heavy processes.
  • seamless guest experience.
  • Enhanced customer lifetime value.
  • Hoteliers are challenged with providing a personalized guest experience
  • olutions help hoteliers deliver the experience guests want, while efficiently managing their business.
  • Connect operations and financial processes by leveraging prebuilt integrations
  • Increase room occupancy and ADR through real-time rate
  • ster innovation.
  • Lower IT complexity and costs.
  • aditionally, a hotel property management system was defined as a platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing.
  • rease in RevPAR and ADR.
  • OPERA Cloud hotel property management system offers hoteliers capabilities to enhance operating efficiency and deliver exceptional guest experiences. The platform integrates emerging technologies with ease, accelerating innovation to meet ever-changing demands. Hotel PMS Defined
    • sbaut010
       
      Opera, a traditional PMS provider has has invested in cloud computing.
  • With cloud-based hotel PMS, hotels can lower upfront capital expenditure on software and hardware. By going above-property, hotels can also reduce IT complexity and IT costs.
  • With cloud-based hotel PMS, hotels can bring new properties online more quickly. Each new release brings new capabilities to help deliver great guest experiences, improve operating efficiency, and increase employee productivity.
  • With cloud-based hotel PMS, hotels get a single customer master with comprehensive guest profiles that allow them to personalize and differentiate guest experiences.
  • The benefits of cloud-based hotel PMS solutions include:
  • With cloud-based hotel PMS, hotels can effectively manage rates and allocation of rooms to various distribution channels, helping to maximize occupancy, rates,
  • r
  • Hotel PMS now integrates to other onsite services that impact the guest's complete experience, including:
  • T
  • OPERA Cloud hotel property management system offers hoteliers capabilities to enhance operating efficiency and deliver exceptional guest experiences. The platform integrates emerging technologies with ease, accelerating innovation to meet ever-changing demands.
  • Provide anytime, anywhere service to your guests using a mobile-enabled cloud-based hotel PMS.
  • Centralize and secure customer data and improve the quality and accuracy of guest profiles with reporting and analytics.
  • Empower managers to improve ADR with extensive options for setting rates and advanced rate-management features for manual and semiautomated revenue management.
  • With a cloud hotel PMS, hotels get a single customer master with comprehensive guest profiles that allow them to personalize and differentiate guest experiences.
    • nixalexa
       
      PMS is Hotel Property Management Systems to help operate the day-to-day tasks in the hospitality industry, PMS has assisted the process with guests check in and checkout, assistance with assigning rooms, managing room rates and for billing guests, this article also explains how PMS has removed the unnecessary use of paper for these processes as well, which is environmentally friendly! When a guest leaves their room, PMS systems help inform housekeeping that there is an empty room that now needs to be cleaned for the next guest. The article by Oracle also mentions "mobile-enabled cloud-based hotel PMS" which tells the reader that internet is required to function the PMS properly and efficiently. PMS also assists hotels with keeping customer data in their systems so that managers within the property can keep track of guest spending, room rates, guests per night, week or month and help improve how accurate their information is instead of having to keep track of all of this data manually. When speaking of the cloud-based PMS systems the article also states that this helps customers keep track of their own information with a specific company. Like if a customer stays at Marriott hotels, with the Marriott app they will be able to keep track of their stays and reservations they have made in the past as well as existing reservations.
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    Property management systems (PMS) were originally only for front desk needs like booking reservations, checking guest in and out, charging accounts, and managing room assignments. The newer PMS systems have enhanced the check in and check out process, maintenance and housekeeping management, and accounts receivable management. The check in and check out process has been enhanced by the newer cloud based PMS systems by giving the front desk the ability to provide service anywhere and anytime. It is more accessible and can update room statuses in real time. As housekeeping cleans rooms the room statuses are updated through their mobile cleaning device into the PMS system. Also, the PMS system allows the front desk to communicate with the maintenance and housekeeping staff for last minute guest request and complaints. The cloud based PMS system also allows the front desk to have access to revenue management. This way the front desk can have access to accounts receivable and update it as payments come in from previous guest. This enables faster and more accurate billing for guest. As technology advances it is important for the hospitality industry to stay updated so that guest and employees needs are met. Keeping up with the technological trends allows companies to remain competitive.
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    MS technology changed a lot in the hospitality industry. A hotel property management system is a platform that enabled a hotel or group of hotels to manage front-office capabilities, such as booking reservations, guest check-in/check-out, room assignment, managing room rates, and billing. Hotel PMS now integrates to other onsite services that impact the guest's complete experience. Hotel staff provides a guest experience when operating an effective hotel business.PMS can help hotel staff to manage information more efficiently. hotel PMS can also let hotel employees gain insights into guest behavior and preferences, improving guest satisfaction and enhancing the quality of the guest experience. PMS will develop faster than now and implement their system more efficient. When customers book a hotel room through website hotel staff can know it immediately. It saves time and saves labor cost. Hotel staff doesn't need to write down the information now.
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    A hotel PMS is often defined as the software used to manage bookings, room rates, check-in/check-out times, and much more. However, through the years, hotels' PMS has evolved to better allow for a seamless guest experience. For example, with an advanced PMS, front desk is capable of directly notifying housekeeping employees what rooms need what service and any specifications they might have. In addition, PMS has evolved to be a cloud-based software. This means that hotels can keep up to date with the newest version of the PMS, they lower IT costs, they can more effectively influence room rates and better manage expenses along with income, and they allow them to keep track of all guests and their specific requests to keep the experience perfectly personalized for them each time they come to visit.
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    This articles talks about how the PMS programs are being redefined by new technologies that not only enhance the productivity of the hotel it self but has millions of positive effects, event towards a more ecological and eco friendly environment.
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    This article first introduces the definition of PMS. Traditionally, PMS was defined as a platform that enabled a hotel or group of hotels to manage front-office capabilities. But with the development of science and technology, the function of PMS has been extended. Hotels can get many benefits from PMS, such as improving room management efficiency, more convenient management of customer data, and so on. This article also introduces the advantages of cloud-based PMS over traditional PMS. Such as faster updates, avoiding excessive costs in the IT department. Cloud-based PMS may be an important development trend for PMS.
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    Hotel PMS is a critical business operations system which enables a seamless guest experience. PMS is not just limited to in house; cloud base PMS provides the same benefits with more features.
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    Hotel PMS is extremely important when it comes to hotel management. It provides a seamless experience for not only guests but employees. It provides easier guest check in and out, data that includes accounts receivable, and also helps with maintenance and housekeeping. PMS systems are cloud based and is expensive but will be worth it over time.
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    We look at how the software Oracle is beneficial to a Hotel's PMS system. This software is the middle man between the customer and proving service
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    This article tell us what is PMS and what benefits it can brings to the hotels operation. Automating daily operations and administrative tasks is an important part of achieving customer satisfaction as it helps provide reliable and quality service time after time. A hotel is a complex system that encompasses the activities of many departments, and every operation must be tracked
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    More than a "platform that enabled a hotel or group of hotels to manage front-office capabilities", modern PMS is "a critical business operations system that enables hoteliers to deliver a seamless guest experience" by integrating many other systems. PMS offers many kinds of benefits to hoteliers, including improving housekeeping services and revenue management. The deployment of PMS is also a consideration. While most PMS systems were on-premise, there do have cloud-based ones that reduces cost in an innovative way. It also helps in enhancing customer lifetime value and increase RevPAR and ADR.
henderson_goh

IATA - Radio Frequency IDentification - 0 views

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    Highlights: -RFID for baggage tracking provides the data that allows airlines to efficiently track the bag through all airport processes. -With IATA's Resolution 753 now in effect, airlines have started to implement baggage tracking. -IATA recommends the use of the RFID technology, which is much more effective that the bar code technology mostly in use currently. -RFID also meets passenger expectations for real time tracking of baggage.RFID uses -Radio-frequency electromagnetic fields to transfer data that uniquely identifies each bag. -RFID does not require line of sight to the bag, and so can identify many bags at once. -The most common type of RFID used in the aviation industry is passive Class 1 Gen 2 Ultra High Frequency (UHF).
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    Summary: This article talks about Radio Frequency Identification (RFID) system in the aviation industry. The aviation industry uses RFID system to track checked baggage throughout the airport. This system is endorsed and strongly recommended by the International Air Transport Association (IATA). Many air travelers also appreciate this system because it gives them real time tracking of their baggage. They normally able to do so via the airline's application on their smart phones or tablets. The passive ultra high frequency RFID is the most common type of system used in the aviation industry.
artandmer

Beacon technology of the future - HOTELSMag.com - 1 views

  • Using devices that emit Bluetooth Low Energy, messages are pushed to mobile apps
  • The technology uses data and location awareness to ping guests with personalized alerts
  • guests do need to download the Marriott Rewards app
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  • For hotel guests, beacons deliver pertinent and interesting information right to their handheld devices. For hotels, beacons can drive more sales in ancillary departments like spa, F&B, and the gift shop
  • All that big data gets stored and sorted and analyzed and hopefully churned out into an even smarter marketing plan.
  • proprietary app to track inventory, particularly with items loaned to guests such as rollaway bed and cribs. The technology even integrates with the hotel’s property management system.
  • using beacons for quicker employee response time (the device can be embedded in the name tag, and whoever is closest to a guest room that’s the source of a request can complete the task) is a smart and easy use of the technology to increase operational efficiency.
  • outfitting visiting vendors to the hotel with ID cards containing beacons so as to keep track of their whereabouts.
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    Beacon technology is an important part of a personalized eMarketing strategy. The technology pings guests through an app to solicit a financial transaction. This increases app engagement and app retention and increases brand loyalty when done right. This article points out some uses for beacon technology beyond the obvious goal of driving sales into hotel restaurants, spas, or golf courses. Hotels have been successful using the technology in tracking hotel assets (i.e. luggage carts and room service trays), to tracking vendors on property, to determining which employee is most able to quickly deliver an item to a guest. I think beacon technology, when integrated with a PMS, could be used to increase loyalty program enrollment by identifying non-member guests and prompting them to enroll at opportune times during their stay (i.e. right after check-in or just prior to check-out).
yuzhu li

Er Neha Godbole: Human Resources Information System (HRIS) - 0 views

  • The Human Resource Information System (HRIS) is a software or online solution for the data entry, data tracking, and data information needs of the Human Resources, pa
  • yroll,
  • the better The Human Resource Information Systems (HRIS) provide overall:
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  • Management of all employee information.
  • that most effectively serves companies tracks:
  • An effective HRIS provides information on just about anything the company needs to track and analyze about employees, former employees, and applicants.
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    An effective HRIS could benefit a company a lot. First of all, all the numbers, payrolls, employee information is easy to track and very clarified. It could bring a better administration function like enrollment, status change and some company's document. Especially some of the HRIS could let employees enable themselves to update their information and free HR people for more strategic works. And the most important thing is employees could use data for their knowledge development, job growth and development. From my personal experience when I was doing internship in hotel, for the day they hired me they already got me a lot of information, and later offer me an website, saying that I can see some rules documents in the intranet. That was impressive, I saw some of training information on it and downloaded it. Those materials are very useful that I still keep it in my drive. I believe a lot of people may have the same situation with me.
Minghui Zheng

Advantages & Disadvantages of Human Resource Information System | Chron.com - 1 views

  • When the decision to build a human resources information systems department is made, examine the options carefully and be aware of technology and human resources trends for a small business. Small businesses have unique needs based on company goals for growth, or a plan to remain small with access to technology without the hefty costs. The term "human resources information systems" (HRIS) often is used interchangeably with human resources management system (HRMS) and human resources information technology (HRIT). Any of these terms is used to describe the computer and information technology a company utilizes to automate human resources functions and employment actions.
  • A very popular use of HRIS is employee self-service. Many employers are utilizing their HRIS to supplement the human resources department staff by enabling employees for find answers to common questions they would have asked a human resources representative.
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    This article summarized the advantages and disadvantages of using human resource information system. An HRIS is used for employment actions such as applicant tracking, performance management, attendance, compensation and benefits management, work force analyses, and scheduling. A very popular use of HRIS is employee self-service. There are a lot of advantages of HRIS, such as it is monitored by qualified specialists who know technology and HR functional and tactical processes can manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use. What's more, it is easy to use for qualification computer technology specialists, accuracy of information and the ability to perform HR audits using any combination of parameters. It saves a lot of time. The disadvantages included that HRIS may involve human error during information input, costly technology to update the system and malfunctions or insufficient applications to support the human resources needs. There should be a qualified specialist with human resources functional area knowledge to manage this system. The cost to hire an HRIS specialist may be far above the average salary for a computer technology specialist.
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    The article highlighted describes some advantages and disadvantages of a Human Reources Information System for small business, that would include restaurants. The decision maker would have to take in consideration what type of information the system will need to handle in order to select the system to be used. This systems can do applicant tracking, perfomance management, attendance, compensatio, benefitios, paid time off and etc. A type of disadvantage for small businesses would be to be able to get support from somebody to manage the system. This could have high costs involved.
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    This article discusses Human Resource Information Systems and the benefits and disadvantages to investing in such a program. Some of the advantages that the article addresses are: "manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use." The technology allows employees and managers to "locate answers and information quickly without the need to consult an HR representative every time." I feel that this advantage outweighs any of the disadvantages that there may be. The benefits of a business/hotel running more smoothly are infinitely rewarding to profits and many other aspects of convenience. Some of the disadvantages that the article addresses are insufficient applications to support the human resource department, as well as it being costly.
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    This article describes Human Resource Information systems and the benefits and disadvantages to investing in this type of technology. The article states that the advantages to investing are: "being able to manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use." Most importantly though, the article states, "The employee and manager self-service features are excellent ways to free up the time of your human resources staff members for project work and other duties. Employees and managers can locate answers and information quickly without the need to consult an HR representative every time." This, to me, outweighs any disadvantage that may come from investing in HRIS technology because the convenience that this technology provides could really benefit profits for a business. HRIS is about coordinating communication among different departments. Businesses should really invest in this technology, even though it is costly, because ultimately it will increase profits by getting things done faster and more efficiently, as well as preventing problems from happening before they happen.
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    With the development of high-tech management system, HRIS is no long strange for us. The HRIS is a software or online solution to data tracking, data management, or all of the data needs of the company within the human resources department. The reason why HRIS is becoming  more popular is that it has some useful functions such as the employee self-service through which employees can find answers to common questions by themselves while not ask a human resources representative. This system can help to save time and money for the company in certain aspects. But in this article, the author compares the advantages and disadvantages that HRIS brings to the company.The disadvantages can be that it may involve human errors during information input, costly technology update and so on. So if a company wants to apply this system, it should also look at these disadvantages, compare them with the advantages and then make a final decision in order to avoid suffering from the bad sides of the system. 
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    The HRIS is used for applicant tracking, performance management, attendance, compensation and benefits management, work force analyses, and scheduling. HRIS can be also used for employee self-service. The human resources department staff can find answers to common questions they would have asked a human resources representative from the HRIS. HRIS has many advantages. It can help organization manage compliance with laws, streamline processes for recruitment and selection, and produce analyses, data and reports. The ease of use for qualified specialists, accuracy of information and the ability to perform HR audits using any combination of parameters. However, there are still some disadvantages, such as human error during information input, costly technology to update your system and malfunctions or insufficient applications to support human resources needs. In addition, the cost of hiring an HRIS specialist is also a problem for the small business.
Nicole Stevens

After Starbucks Deal, Square Now Powers Point Of Sale And Mobile Payments For Boutique ... - 0 views

  • According to a release, customers will initially be able to pay with Square Wallet at Blue Bottle’s Oakland, Brooklyn, and San Francisco Mint Plaza locations, with the company rolling out Square to its remaining stores in the coming months.
  • Blue Bottle will use Square Register as its full point-of-sale system (Starbucks does not use Square Register) to accept cash and credit card payments, track inventory, and monitor daily reports. Customers will also be able to use Square Wallet to make purchases just by saying their names.
  • While Blue Bottle is certainly not at the same scale as Starbucks, small to mid size chains still represent a huge opportunity for Square. A number of small, regional chains are using Square Register and payments including, Pitango Gelato in DC and Baltimore (5 locations), Cafe Grumpy in NYC (4 locations) Amy’s Ice Cream (13 locations) and Cartel Coffee Lab in Phoenix and Tucson (5 locations).
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  • As part of the Starbucks deal, 7,000 Starbucks stores in the U.S. accept Square Wallet, and Square readers are also sold at company-owned Starbucks stores. Square also began selling its readers at Verizon stores a few weeks ago, bringing its total number of retail locations where the payments dongle is sold to 30,000.
  • Starting with a free credit card reader for the iPhone, iPad, and Android devices, Square Reader allows anyone to accept credit cards anywhere, anytime, for a low transaction rate of 2.75 percent per swipe, with no hidden fees. Square Register serves as a full point-of-sale system for businesses to accept payments, manage items, and share menu and location information.
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    I myself have a Square and swear by it. I use it to sell homemade goods and trinkets and fairs, as well as sell baked goods at fundraising events. The Square app and unit are free (after registry refund) and are simple to use. Just connect it to a bank account and you are off. You can take and keep track of both cash and credit card payments. Plus inventory tracking is easy. The Square turns any iPad, iPhone, iPod or android device into a traveling POS system. Plus there is no paper involved so it's a great first step to running a Green business. Square is the POS solution for small businesses. 
Minghui Zheng

POS Systems - Why You Need A POS System - 0 views

  • The high volume of cash and credit cards that pass through a restaurant each day make a POS system a necessary. Not only does a POS system track every penny of your sales, many POS programs also act as credit card processors. This makes swiping credit cards more secure for both the customer and the business. Servers are accountable for all their sales, and it is impossible to alter checks in the computer unless you have the password. This helps cut down on employee theft.
  • Remember all that money you saved on bookkeeping? You may end up spending it on your tech guy, to help set up the POS and perform any trouble shooting. A POS system doesn’t have the same life span as good old fashioned cash register. You will need to replace parts, update software and eventually need to replace it entirely with a new model. New POS systems come with limited warranties and tech support, but just like every other piece of equipment, the problems always seem to start after the warranty has run out. For this problem, you can always buy extra tech support.
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    This is an article simply introduce the basic function of the point of sales system. The author explain the reason it is useful in restaurant business,including reduce employee theft,keep track of sales.What is more, it plays an important role as a bookkeeping system since it help prepare payroll, keep track of food usage and so on. However,more attention should be paid to their drawback because it may result in information losses related to the business transaction. The restaurant manager should be aware of these potential problems and take actions to make it better serve the property.
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    POS system simplifies communications between the kitchen and the wait staff, tracks production procedure. It is a effective tool to organize profit and save cost. However, POS system has the common drawbacks of electronic technology that is the restaurant may lose data if it happens to crash. In addition, restaurant manager need to replace parts of POS system, update software or buy a new one.
Nicole Spencer

Hilden RFID linens for UK hotels - 0 views

  •  
    "Hilden, supplier of linen products and related services, has launched a solution for the hotel industry, fitting laundry with ultra-frequency Radio Frequency Identification (RFID) technology, making it easier to track stock. "
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    In the United Kingdom, hotels are using ultra-frequency Radio Frequency Identification RFID Tags to help track linen demand and theft. Supplier of linen products and other related services have offered the hotel industry-fitting laundry with RFID technology. The idea here is for hotels to monitor and control linen demand and theft by allowing them to adjust and manage supplies accordingly. Keeping track of towels and linens has become for some hotels time consuming and costly. This technology gives full control of the rotation of stock removal and creates a platform that enables hoteliers to view stock on a real time basis. How is this done? Each tag is inserted into the product with a unique ID number, making it possible to monitor the number of washes and provide an accurate audit trail.
boyan yuan

How Technology Can Lead to a Successful Event - 1 views

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    This article talks about technology can significantly reduce the amount of time and sweat you invest in delivering a seamless, successful event. Definitely . the planners will always be perfectionists and no matter what tools they have at their disposal, they will always suffer from a last minute panic attack about the seating plan. There are many benefits from effectively using technology to events By using software to help you manage your event, you can ensure that it runs smoothly and that nothing is forgotten.Taking advantage of event planning technology will save you both time and money in the long run. Staying below budget is an important concept to keep in mind when planning any event. You can save a lot of money by managing your budget with software programs that allow you to keep track of all your expenses in one central location. By using technology to manage attendee registration, you can track variables such as fees, food orders and send marketing emails to your list of attendees.Staying organized is probably the single most important aspect of planning a successful event, and the use of technology can alleviate a lot of stress from an organizational standpoint. The events your company puts on are a direct reflection its value, so you will want it to be the best that it can be
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    I totally agree with you that with the assistance of technology, event planning has become easier than ever before. It can help people stay organized, keep track of details, and make sure no stone is left unturned. Technology can also help people plan, analyze and budget for an event accurately and effectively.
Xinyu Tian

- USATODAY.com - 1 views

  • To keep robes and towels from checking out, a small but growing number of hotels are starting to use new radio frequency chips to keep track of their inventory.
  • Bendable and washable, the tags can be read by sensors up to 6 feet away. When towels are removed from a closet, for example, a reader station can register how many, so that the closet can be restocked.
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    This article in USATODAY published in 2011 talks about the cost benefit analysis of RFID tags and hotel linens. Hotels are using this technology to keep an accurate count of all their linens: bathrobes, bed sheets, towels, bathmats, pool towels, etc. The benefit of having an accurate count is especially significant today with the rising price of oil which in turn raises everything including cotton. By investing an additional dollar per towel the Hotel can cut down on labor costs and improve housekeeping productivity. The initial investment is high which is why many hotels cannot afford the technology. I would recommend that high-end luxury hotels invest in the RFID tags however because of the higher prices of luxury linens. By preventing asset pilfering the Hotel will retain their initial investment in linens.
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    Data field encryption can be the solution to protect the credit card information of the guests. Nowadays there are still problems with cardholder data in many establishments such as bars, restaurants, shopping stores, and hotels.
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    RFID technology can be applied to various aspects of operations at a hotel. For example, RFID tags can be used to keep track of linens and laundry items to save costs and improve guest satisfaction. About 5% to 20% of linens at hotels typically go missing.
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    Based on other related articles I read, it seems like the utilization of RFID technology will start increasing its use in hospitality industry in 2-3 years and become the mainstream of tracking system in the next 4 years.
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    Since the RFID tags are being added to hotel property there are no privacy concerns as well making this technology more user acceptable.
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    In my cruise ship post, I mention that wrist bands are now RFID enabled to keep tabs on the wherebouts of guests on the ships and on large resort complexes as well. They actually make a great secure way of payments while on vacation. You just tap/scan the wristband and can charge items to your room.
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    I saw that and I enjoyed your cruise ship article very much. However I am glad that cruise ships are still making RFID wrist bands optional because of privacy concerns, the last thing you want to worry about while on vacation.
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    In my opinion it's an ideal solution but a bit impratical. Is it worth spending that one extra dollar on all the linens in a hotel just to prevent 5% to 20% known loss? Intention of cutting losses might end with increasing cost. Don't forget the tracking RFID also requires maintenance, which also costs extra.
marilyn diaz

7 reasons to switch to a point-of-sale system - 0 views

  • If you're a veteran retailer, you know the problem: Your inventory doesn't match your tallies. Sales are going unrecorded. Your staff is spending far too much time chasing mistakes instead of tending to customers.
  • These and other snafus suggest that it's time that your business did away with its cash registers and stepped up to a point-of-sale (POS) system
  • A POS system is a computer software and hardware network that records sales as they're occurring; it solves a variety of operational and rec
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  • 1. Your "sudden shrink" no longer goes undetected.
  • Rather than wrestling with cash-register receipts at day's end, a POS automates the process of introducing markdowns and, in turn, tracking them accurately.
  • "Almost every modern POS has a receiving and inventory module that, when used properly, can help pinpoint the cause of the shrink."
  • 2. Markdown management is much easier.
  • record any and all sales. Not only does that mean timely and accurate sales tracking, but a POS system also lets you readily identify inventory levels, particularly when what you have on the books doesn't jibe with actual stock.
  • Whether through coupons, special discounts or other vehicles, promotions can be central to attracting and retaining business. Trouble is, managing and reconciling short-term specials
  • a point-of-sale system ensures pricing consistency.
  • The POS store can pretty much tell you to the penny how they did."
  • You may be surprised to discover that you actually run two businesses: one when you're there and its evil twin when you don't happen to be around.
  • 4. You can maintain control in absentia.
  • Many operations suffer in employee efficiency and customer service when the boss is away
  • You simply can't be there all the time,"
  • 5. Your prices are consistent from one location to the next.
  • Nothing can prove more embarrassing than having a customer question why one item has one price at one store, yet a different price at another
  • 3. Promotions can be tracked more successfully.
  • 6. You get many tools in a single package.
  • If you find your checkbook wearing thin from the expense of software and other gear, a comprehensive point-of-sale system may include them in a single package.
  • "Most POS systems have add-on modules like payroll time clocks and customer preference databases
  • 7. You can make better use of your personnel.
  • Little is more maddening to a business owner than watching his or her staff bogged down with inefficient, unproductive responsibilities, from double-checking inventory disparities to seemingly endless cash-register reconciliation.
  • Perhaps the greatest advantage to a comprehensive point-of-sale network is the freedom it can afford your personnel to devote their energy to what genuinely matters the most: helping customers
  • That means they no longer have to be counting, calculating, ordering, and checking cash-register accuracy."
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    This article deals with the seven main reasons on why a company should switch to a point of sales system. There are a few different systems for example Microsoft Dynamics Retail Management System. There are seven signs that your business can boom if you consider using pos. POS allows you to always know your inventory going out and in stock. Marking down merchandise is always correct and accurate. Promotions can be tracked more successfully, especially if you have more than one location. You can always have some sort of control, even when the boss is away. The business can also get m multiple tools with pos, such as payroll time clock and customer preference databases. Last, businesses can place their human employees where they really need to be, helping customers.
Adison Heyne

Research Center POS Article - 0 views

  • Rempel the owner of Just Pizza in Lacombe, Alberta, Canada, used paper slips to track orders until about a year ago, when he installed a POS system from Lynden, Wash.-based Speedline Solutions Inc. Once he began exploring the intricacies of the system he noticed a disturbing trend.
  • Rempel estimates the employee took in excess of $1,500 before he was caught.
  • whose system now requires fingerprint I.D.
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  • "I never would have known any of this if I didn't have the POS," Rempel said. "That definitely was what alerted me to it."
  • Employees can't clock in before their scheduled time, and with fingerprint I.D. systems, other employees can't swipe I.D. cards for coworkers.
  • "I'm the one guy that for seven years said I didn't need a POS system," Rempel said. "Now, I'm the guy that says if you don't have one you are crazy."
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    This article gives a few examples of how POS systems can help to prevent theft from employees and even from customers. By implementing POS systems in restaurants owners are able to track orders, how much is paid, how much was comp'ed and so on. This helps owners to keep track of products and sales whereas with a paper system, receipts can be lost, written incorrectly and maybe all sales aren't logged.
Yudika Claude

JW Marriott Hotel Santo Domingo Implements InvoTech Uniform and Linen Systems - 2 views

    • Yudika Claude
       
      converting data into information which will ultimately lead to "increased efficiency, reduced labor and losses"
  • The property's 15,000 linens and 2,000 staff uniforms are tracked and managed by InvoTech software that increases operating efficiency and ensures all items are accounted for. InvoTech is a leading provider of software management and control systems for uniform, linen, and laundry operations.
  • The property uses RFID Portable Handheld Readers with InvoTech Mobile Software to instantly process the physical inventory of all uniforms and linens, and to manage linen storerooms. The JW Marriott also utilizes an integrated Signature Capture Terminal to record employee signatures when initially assigning uniforms to employees. RFID Uniform Pick-Up Stations automatically record when employees take possession of uniforms to assign responsibility.
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  • InvoTech products deliver vital information that establishes ultimate control and total accountability.
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    Hotels around the world are looking for way to cut unnecessary expenses and costs, and are increasingly turning to technology to find a solution to this problem. InvoTech Systems, Inc. has introduced RFID to the JW Marriott Hotel Santo Domingo (in the Dominican Republic) in order to keep track of linens and staff uniforms. RFID (radio-frequency identification) is a growing method in the hospitality industry to collect, store and manage data. All losses will now be accounted for and that will reduce the purchase of replacement uniforms and linens. It is a great way to increase revenue as the hotel will be able to allocate more funds to other pressing matters such as making guests' stay more enjoyable; funds that previously would have had to be disbursed to replace missing linens and uniforms. Also, thanks to handheld readers, this technology is portable and the software seems to be fairly user-friendly.
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    The use of RFID to track employee uniforms is a phenomenal idea! When people hear RFID they usually think of the ability to fill a shopping cart and walk out while having funds automatically withdrawn from an account or applied to a credit card, but this use is innovative and a sure-fire way to reduce costs associated with inventory loss. At my previous property, the uniform department found that uniforms not being returned was so rampant that they eventually just accepted it as a cost of doing business. The department didn't even attempt to have items returned and employees of the department were always shocked when someone returned an item, especially after leaving the company. Needless to say, this practice probably cost the department a very pretty penny.
Yudika Claude

CMDI and eventbrite team for data syncing app | Campaigns & Elections - 1 views

  • through the app, CMDI’s Crimson users can sync event information when attendees pay by check “so that the RSVP list, name tags, seating chart tools, and other Eventbrite features are consistently updated and accurate
  • improve the overall experience for those involved in hosting offline events
  • ability to track both online reservations and at-the-door contributions through our product in a way not seen before in the political space
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  • Another feature of the new collaboration will allow users to share their event online through Eventbrite’s social media tools
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    This short article reminded me of the example given in class by Professor Cilli of the how FIU is trying to improve the way they track student attendance to certain events.  I think it's interesting that Eventbrite information will now be used in political campaigns. I believe the way information will be regularly up to date is a great way to track participants and always have the correct, relevant information on them. 
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