Skip to main content

Home/ Hospitality Technology/ Group items tagged IOT

Rss Feed Group items tagged

Filter: All | Bookmarks | Topics Simple Middle
denisedantas

How the hospitality industry will profit from the IoT | Network World - 0 views

www.networkworld.com/...-will-profit-from-the-iot.html

shared by denisedantas on 21 Sep 17 - No Cached
  • The hospitality industry is not immune to this evolution, and, in fact, it is well positioned to benefit from IoT. That’s because the industry is poised to improve the customer experience while simultaneously reducing costs.
  • Many hotels already use IoT to control in-room thermostats.
  • When hospitality more closely embraces IoT, hotels can improve the guest experience and lower costs, and when done right, they can avoid interfering negatively in a guest’s stay.
  • denisedantas on 21 Sep 17
     
    This article talks about how IoT (Internet of Things) can be effective and efficient on hotels operations. It mentions many ways that the hotel can improve the guest experience while lowering the costs. Many hotels are already using IoT. I believe that all hotels should use IoT to improve customer satisfaction while reducing the costs. That shows how telecommunications can advantage the hospitality industry.
herzencortes

The Pros and Cons of IoT in the Hotel Industry | - 1 views

hoteltechnologynews.com/...-cons-iot-hospitality-industry

shared by herzencortes on 05 Mar 19 - No Cached
  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
  • “Third Wave of Innovation” following the Industrial Revolution and Internet Revolution.
  • The hotel industry has already started implementing IoT strategies into their properties to increase guest satisfaction, decrease unnecessary costs and labor, and increase productivity.
  • ...9 more annotations...
  • top five trends
  • IoT Drawbacks in Hospitality
  • cyber-attacks and security breaches
  • “a smart energy management system knows when a guest room is unoccupied and can automatically adjust the temperature to reduce energy consumption by as much as 20-45 percent,”
    • herzencortes
      herzencortes on 07 Mar 19
       
      Energy consumption is only one aspect where IoT can help, but more so, it will help in maintenance, sales, and overall guest experience in the hospitality industry
  • The Internet of Things is the network of physical objects embedded with electronics, software, sensors, and network connectivity enabling these objects to collect and exchange data.
    • herzencortes
      herzencortes on 07 Mar 19
       
      The internet of things is a fascinating concept, in the future it will help companies collect more data than ever and then in turn this data will be use to cater to guests and market to a much more specific market
  • Guest-room Automation
    • herzencortes
      herzencortes on 07 Mar 19
       
      Guest room automation, in my opinion is the next big thing. Today we see air conditioners that can turn off when guests leave rooms, lights that dim with natural lights, and televisions that turn on and off depending on guests being or not present
  • Predictive Maintenance – Predictive maintenance takes preventive maintenance one-step further by using sensor data to recognize hazardous trends and alert the appropriate maintenance engineer before the issue escalates.
    • herzencortes
      herzencortes on 07 Mar 19
       
      Predictive maintenance is imperative to keeping a property in shape. By including IoT labor costs and maintenance costs can be brought down
  • Mobile Engagement –
    • herzencortes
      herzencortes on 07 Mar 19
       
      Social media is king, andhaving data that allows for properties and other companies to target their posts can make the difference
  • Hyper-Personalization
    • herzencortes
      herzencortes on 07 Mar 19
       
      Particularly with high end properties, personalization is an important part of building a recurring client base and differentiation.
  • anonymous on 05 Mar 19
     
    More and more, hotels are using IoT (the Internet of Things) strategies. Just like we can use our phones to lock/unlock our house's front door, hotels can use different devices in their properties to boost a guest's satisfaction. Currently, some of the top IoT trends are: Guest-room automation, where a guest's room can change the temperature, switch on/off the lights, and do a few more personalizations around the room depending on whether or not a guest is currently in there; Predictive maintenance, where sensor data is used to prevent issues by recognizing dangerous trends and notifying maintenance before it gets worse; Mobile engagement, where guests can use their phones as room keys among other things; and Hyper-personalization, where rooms could remember a guest's room preferences (temp, lighting, tv channels, etc.) and then set up the room the same way the next time they stayed. However, the fact that all of this is internet-enabled means that there is also a significant risk of information being hacked into and stolen.
croja081

How the hospitality industry will profit from the IoT | Network World - 0 views

www.networkworld.com/...-will-profit-from-the-iot.html

shared by croja081 on 09 Sep 19 - No Cached
  • But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.
  • One big opportunity: using the phone’s speaker for paging.
  • Many hotels already use IoT to control in-room thermostats.
  • ...5 more annotations...
  • Intelligent sensors, though, can help detect occupancy.
  • The hospitality industry is not immune to this evolution, and, in fact, it is well positioned to benefit from IoT. That’s because the industry is poised to improve the customer experience while simultaneously reducing costs.
  • One more proposed change to in-room phones: one-way video.
  • Some hotels, such as Hilton, are experimenting with connected, Bluetooth door locks so that a guest can use their smartphone as a key.
  • Too much automation can be detrimental. For example, high-end restaurants are unlikely to move to automated server-bots anytime soon. However, people do value and appreciate efficiency. When hospitality more closely embraces IoT, hotels can improve the guest experience and lower costs, and when done right, they can avoid interfering negatively in a guest’s stay.
  • croja081 on 09 Sep 19
     
    The Internet of Things (IoT) is and will continue to be a huge part of the hospitality/tourism industry. Hotels are barely scratching the surface of what this network can accomplish at full capacity as we still have some places that still manually put in data onto their software. With IoT, we are taking control of many aspects of the day to day operations of a hotel. From using key cards on your phone via Bluetooth, sensors checking out if there is anyone in the room, and other neat futures; hotels are optimizing so they can focus more on customer service and other pressing matters. My opinion though on the matter, which is one that is reflected at the end of the article, is we can't have too much reliance on IoT. If the system fails is obviously the worst part, but could happen to jobs on the property. Would staff get retrained or let go? Do we get to a point where the hotel can run on its own? Obviously, these are questions that might be way in the future, but with the rapid growth of this network, it might be time to think about it.
cjdearmas

IoT Smart Hotels: Technology In The Hospitality Industry - 0 views

www.igor-tech.com/...on-in-the-hospitality-industry

shared by cjdearmas on 14 Jun 20 - No Cached
  • cjdearmas on 14 Jun 20
     
    "As professionals in the IoT (Internet of Things) field continue to innovate creative new smart building solutions, there will be more and more applications available across a variety of different industries. As it becomes easier and more cost-effective to install and operate IoT technology, smart buildings will be the norm. Many industries have already adopted IoT solutions in order to enable robust smart building integration, including healthcare, real estate, education, retail and more. There are also many opportunities for IoT innovation in the hospitality industry. Smart hotels are on the rise, and the benefits of IoT solutions for hotels impact both hotel operators and guests alike. But before exploring IoT in the hotel industry, it's necessary to understand the fundamentals of IoT technology."
msbode

Ensuring Software Integrity in IoT Devices - 3 views

www.omicsonline.org/...s-2165-7866-1000217-96444.html

shared by msbode on 10 Jan 19 - No Cached
  • oT is defined as the Internet of Things. The Internet of Things refers to the ever-growing network of physical objects that feature an IP address for internet connectivity, and the communication that occurs between these objects and other Internet-enabled devices and systems
  • Gartner predicts that there will be 20.4 billion connected Internet of Things (IoT) devices by 2020, with 5.5 million new things getting connected every day
  • more than half of major new business processes and systems will include an IoT component by 2020
  • ...9 more annotations...
  • Manufacturers are rushing products to market with little or no thought to security, often including hardcoded passwords or known vulnerable software libraries. While this problem is most obvious in the consumer space (which gets the most news coverage), vulnerable IoT devices are present in every business sector as well
  • The TPM stores secret keys, passwords, and digital certificates in its secure internal storage protecting them from software and physical attacks. The TPM acts as a root of trust for checking platform integrity at boot time (i.e., check against any malicious change). A cryptographic hash value of the platform configuration is calculated and compared against the precomputed hash value of the platform. Access to the platform is denied if the integrity check fails [4]. This is the beginning of the “chain-of-trust” for software modules that are subsequently initiated. This transitive trust mechanism is one of the important security features in trust computing. It uses the trust root as a starting point to establish a chain of trust model, in the order of trust root, boot loader, OS, and Application.
  • Secure boot provides the foundation for Trusted Boot, which extends the trust boundary to the boot process and eventually the operating system.
  • software attestation attempts to achieve a dynamic root of trust without specific hardware support. This method has the advantage of not requiring any stored secrets (cryptographic keys or passwords) and allows applications or modules to be updated, which may not be possible if hash values are stored in immutable formats, such as a TPM chip
  • While Secure Boot validates the platform and firmware, Trusted Boot is generally defined as verifying each software module before execution and extending the chain-of-trust to the entire operating system. During the boot sequence, the digest of each executing program is recorded before it executes. A TPM (Trusted Platform Module) is used to store all these records and then report on them securely.
  • It is important to note that Trusted Boot requires a TPM chip so the operating system can see the chain of execution, thus it may not be an option for some IoT devices. Lack of trusted boot support would allow an attacker with physical access, or using a software vulnerability during run time, to potentially modify the stored code and compromise the device.
  • There are many other attack possibilities to consider with IoT devices. For example, existing TPM architectures do not support runtime integrity checking and this allows attackers to exploit vulnerabilities to modify the program after it has been verified (at time of check or TOC) but before the time of its use (at time of use or TOU) to trigger unintended program behavior, such as the execution of malicious code or the leaking of sensitive data
  • Physical attack is a viable method of compromising the integrity of a device. Modifying and replacing firmware by an attacker may be worth the effort, depending on the perceived value of the device or the data it may access (such as a video camera or ATM). Attackers can go as far as removing memory and reading its contents.
  • a device built today can become a major problem tomorrow
  • msbode on 10 Jan 19
     
    The purpose of this article was to review the available literature on the subject of ensuring software integrity for IoT (Internet of Things) devices, focusing on detecting and preventing modification of the original software, so that the device cannot be used for unintended purposes. The literature reviewed; secure boot, trusted boot and runtime security. Concluding that no one single control is going to adequately protect a device the solution based upon 25 years of experience is to create a multi-layered approach to security that starts at the beginning when power is applied, establishes a trusted computing baseline, and anchors that trust in something immutable that cannot be tampered with. Additionally, because a device built today can become a major problem tomorrow, due to them having hardcore keys "set and forget", the internet will then have literally billions of obsolete hosts in the coming years. Therefore it is important for MIS Managers/ Consultants investigate how to change the game in order to mitigate the damage or economic value of new systems being breached and by asking questions such as 'Can we even in the presence of a malicious attacker offer some limited form of security for the most valuable transactions (such as e-banking) or assets?' and 'Can we make the 'business' of the attackers less attractive by applying security technologies that are particularly tailored towards destroying the business model of the attackers?'
jwilc019

Casino Gets Hacked Through Its Internet-Connected Fish Tank Thermometer - 0 views

thehackernews.com/...iot-hacking-thermometer.html

shared by jwilc019 on 25 Sep 20 - No Cached
  • Internet-connected technology, also known as the Internet of Things (IoT), is now part of daily life, with smart assistants like Siri and Alexa
  • But of much greater concern, enterprises are unable to secure each and every device on their network, giving cybercriminals hold on their network hostage with just one insecure device.
  • There's no better example than Mirai, the botnet malware that knocked the world's biggest and most popular websites offline for few hours over a year ago.
  • ...7 more annotations...
  • Nicole Eagan, the CEO of cybersecurity company Darktrace, told attendees at an event in London on Thursday how cybercriminals hacked an unnamed casino through its Internet-connected thermometer in an aquarium in the lobby of the casino.
  • he hackers exploited a vulnerability in the thermostat to get a foothold in the network. Once there, they managed to access the high-roller database of gamblers and "then pulled it back across the network, out the thermostat, and up to the cloud."
  • compelling reminder that the IoT devices are theoretically vulnerable to being hacked or compromised.
  • Manufacturers majorly focus on performance and usability of IoT devices but ignore security measures and encryption mechanisms, which is why they are routinely being hacked.
  • Therefore, people can hardly do anything to protect themselves against these kinds of threats, until IoT device manufacturers timely secure and patch every security flaws or loopholes that might be present in their devices.
  • The best way you can protect is to connect only necessary devices to the network and place them behind a firewall.
  • educate yourself about IoT products.
  • jwilc019 on 25 Sep 20
     
    I found this article fascinating. It shows that no matter how much security we think we have, there will always be someone who is smart enough to hack you. We bring Smart devices into our homes and businesses to make our lives easier, yet these devices make us vulnerable to cyberattacks. In this article it details how a hacker(s) used a Smart thermostat located inside a fish tank to access and pull sensitive data out of a casino. I'll never look at the fancy aquariums in resorts/restaurants the same.
dskomorowsky

Here's How IoT Has Revolutionised the Hospitality Industry - 0 views

www.entrepreneur.com/...331792

shared by dskomorowsky on 11 Sep 19 - No Cached
  • IOT can be one of the biggest boons to the hospitality industry. You’ll be surprised to know that the number of internets connected “things” already exceeded our population back in 2008.
  • By 2020 this number is expected to reach 50 billion. A whopping $19 trillion is anticipated as cost-savings and profits from this investment.
  • According to the sources, of all the businesses that chose to implement IoT, 94% have already seen a return on their IoT investments.
  • ...7 more annotations...
  • Complete Personalization:
  • Connecting all the amenities and services, associated with a particular booking, to one application or device, can help us achieve our goal of personalization.
  • If all devices and appliances are connected to a single software or device, or to a designated software, even a minor fault can’t go undetected.
  • Better Monitoring:
  • Surveillance and Access Control:
  • IoT will also help to provide a safer environment for the guests. If all the surveillance devices are connected to one master device, the staff will get an instant alert of any unusual activity so that appropriate actions can be taken.
  • All of us should come together and adapt to this concept and technology for our own good. Hotels such as JW Marriott has already started incorporating IoT in their hotels.
  • dskomorowsky on 11 Sep 19
     
    This article outlines the tremendous potential of IoT implementation in the industry, with a specific look at India. Interesting to note that the number of devices connected had already exceeded the population of India when it was written and the writer comments that the projection is set for 50 Billion by 2020 (25x the population of India). Citing three major areas of application and impact: 1. Personalization - Enabling the guest to control their in-room preferences and providing the Hotel the opportunity to understand those preferences and provide better future service. 2. Better Monitoring - Ensuring product fault assurance and equipment monitoring 3. Surveillance and Access Control - Monitoring activity on key locks and access to multiple units on the same device. While I think this article speaks to the potential there was significant ground missing in potential applications and services that can and will be offered. It didn't discuss many set backs such as limitations to current IOS provision systems, such as requirement for stable Wi-fi or cell reception. 5G will make this even more complicated. Nor did it address the actual costs of implementation which will be significant, especially for smaller operators. However, it does bring to light the potential for the future.
aquin206

6 Technology Trends Redefining the Hospitality Industry - 2 views

www.entrepreneur.com/...423654

technology hospitality

shared by aquin206 on 10 Jan 23 - No Cached
  • Travelers now prefer self-service over waiting to be served
  • online planning and booking
  • ontactless check-in and
  • ...22 more annotations...
  • Incorporating technology into day-to-day operations is essential to minimize human error, maximize service efficiency and improve the guest experience.
    • aquin206
      aquin206 on 10 Jan 23
       
      Companies must evolve in the world of technology in order to meet customer demands. In effect of the Covid-19 pandemic, travelers now prefer self-service such as contactless check in. The incorporation of this technology, minimizes huma error and maximizes efficiency.
  • Companies must move quickly to meet evolving demands or risk missing the boat.
  • 24/7 digital concierge.
  • Gamification of travel planning
    • aquin206
      aquin206 on 10 Jan 23
       
      By using game like templates in their websites, travel companies are able to capitalize on human motivation. When customers able to get rewards, brand awareness, customer loyalty, and revenue are improved
  • As people contemplate their next getaway, hospitality companies can leverage gamification — using game design elements in non-game contexts — to turn travel planning from a chore into a guilty pleasure.
  • companies can capitalize on human motivation.
  • Beyond novelty, using gamification for online advertising is proven to boost data driving, customer loyalty, brand awareness, user-generated content, online engagement and revenue.
  • Virtual reality tours
    • aquin206
      aquin206 on 10 Jan 23
       
      Virtual reality tours help travelers to enjoy their future destination before they arrive. They also help with brand experience as they create mental imagery and presence.
  • Through the use of VR (virtual reality), companies can now give first-person digital tours of their space to future guests.
  • VR increases the elaboration of mental imagery and presence, leading to better brand experience,
  • Going contactless
    • aquin206
      aquin206 on 10 Jan 23
       
      Contactless check in, mobile keys, and digital payments all increased by 66 percent due to the pandemic. This however, is here to stay as this decreases staff dependency.
  • The adoption of contactless technology like self-check-in, in-room technology, mobile keys and digital payments, increased by 66 percent during the pandemic
  • many hospitality companies transitioned to contactless check-in/out to reduce staff dependency.
  • Chatbot as a digital concierge
    • aquin206
      aquin206 on 10 Jan 23
       
      Chatbot is a simple way to meet guest demands 24/7. With FAQ, guests can get an answer to their question in a matter of seconds at any time of the day without needing to leave their room.
  • Hoteliers are scrambling to meet 24/7 guest demands. With fewer staff, chatbots are shifting from luxury to necessity.
  • This means a 24/7 ability to engage users, answer their questions and fulfill their requests.
  • IoT for room control and customization
    • aquin206
      aquin206 on 10 Jan 23
       
      IoT allows guests to have a home away from home by personalizing their rooms by changing the color of the lights, temperature, etc.
  • Location-based services
    • aquin206
      aquin206 on 10 Jan 23
       
      With location based services, travelers are able to find activities and amenities wherever they are staying. This can offer more intuitive local recommendations without needing staff assistance.
  • IoT technology allows guests to personalize room settings like room temperature and lighting.
  • By seeing a guest's location via their smartphone, hospitality companies can offer more intuitive local recommendations. Without needing staff assistance, guests can instantly access local information, such as the nearest grocery store or the best pub in town.
  • Hospitality tech revolution predictions
  • he hospitality industry cannot expect a return to normal.
  • aquin206 on 10 Jan 23
     
    This article focuses on six trends that are redefining the hospitality industry. These trends are; gamification of travel planning, virtual reality tours, going contactless, chatbot as digital concierge, IoT for room control, and location-based services. Companies must evolve in the world of technology in order to meet customer demands. In effect of the Covid-19 pandemic, travelers now prefer self-service such as contactless check in. The incorporation of this technology, minimizes huma error and maximizes efficiency. Gamification of travel planning: By using game like templates in their websites, travel companies are able to capitalize on human motivation. When customers able to get rewards, brand awareness, customer loyalty, and revenue are improved. Virtual Reality Tours: Virtual reality tours help travelers to enjoy their future destination before they arrive. They also help with brand experience as they create mental imagery and presence. Going Contactless: Contactless check in, mobile keys, and digital payments all increased by 66 percent due to the pandemic. This however, is here to stay as this decreases staff dependency. Chatbot as a Digital Concierge: Chatbot is a simple way to meet guest demands 24/7. With FAQ, guests can get an answer to their question in a matter of seconds at any time of the day without needing to leave their room. IoT for Room Control and Customization: IoT allows guests to have a home away from home by personalizing their rooms by changing the color of the lights, temperature, etc. Location-Based Services: With location based services, travelers are able to find activities and amenities wherever they are staying. This can offer more intuitive local recommendations without needing staff assistance.
  • shineal on 14 Jan 23
     
    Hello Alejandra. I really enjoyed reading this article, thank you for sharing! Although I am a germaphobe, and number three (Going contactless) appealed to me on a certain level, the points that stood out to me the most were; number two (Virtual reality tours) and number four (Chatbot as a digital concierge). I am one of the individuals who check reviews of places before I make a reservation but taking the virtual reality tour would give me more assurance of the property because individuals have different expectations and standards so what may be appropriate for them, may not be for me. The Chatbot as a digital concierge is quite convenient for both guests and hotels, hence it will ensure a more comfortable and relaxing stay.
abroo041

Pros and Cons of IoT Trends in Hospitality | Smart Meetings - 0 views

www.smartmeetings.com/...iot-trends-hospitality

shared by abroo041 on 11 Jun 20 - No Cached
    • abroo041
      abroo041 on 11 Jun 20
       
      This article discusses the pros and cons of technological advances in the hospitality industry. The pros vary from safety to personalization for guests. The largest con discussed is the possibility for hackers to intrude from multiple technological platforms. The article concludes that technological advancements are necessary in hospitality and that they are the future of our industry. Instead of being afraid, industry leaders must take the necessary precautions to ensure the best and safest use of these advancements.
  • Personal data can be used to provide a special touch to hotel guests and make their stay special.
  • By keeping up with smart home technology, they can help guests feel comfortable and make accommodations for their needs.
  • ...7 more annotations...
  • uses sensor data to recognize hazardous trends and alert the appropriate maintenance engineer before the issue escalates.
  • Mobile can be seen as a front and back-of-house application.
  • “IoT has the power to increase guest satisfaction, decrease unnecessary costs and labor and increase productivity.”
  • As the IoT market matures, vendor consolidation will likely occur, creating a smaller number of vendors with more cohesive system offerings.
  • Each device incorporated into a hotel’s digital infrastructure can be exploited by hackers.
  • That being said, one incident shouldn’t lead hotels to fear IoT in hospitality or all together. IoT is the way of the future and it’s unavoidable.
  • It’s a way to increase customer satisfaction and be ahead of the competition while still preparing for the worst situation that could happen.
mmoutsatsos

Digital Transformation in the Hospitality Industry | Boston Hospitality Review - 0 views

www.bu.edu/...on-in-the-hospitality-industry

hospitality software technology

shared by mmoutsatsos on 31 Jan 22 - No Cached
  • We are now experiencing the fourth industrial revolution, a period marked by emerging technologies such as artificial intelligence, robotics, virtual reality, the Internet of Things, and fifth-generation wireless technology.
  • The recent Covid-19 pandemic has accelerated this digital transformation resulting in a widening technology-mediated customer experience.
  • Service robots are “system-based autonomous and adaptable interfaces that interact, communicate, and deliver service to an organization’s customer” (Wirtz et al., 2018, p. 109).
  • ...46 more annotations...
  • The core interactive and communicative features differentiate service robots from other self-service machines, which result in unprecedented human-technology interactions in the hospitality industry.
  • he service production process, disinfection robots, which emit UV light to kill viruses and bacteria, were announced to be used in airports and hotels worldwide to ensure a safe and clean environment (Greg, 2020).
  • The robots drive around autonomously in high-touch public areas and select rooms at the hotel, removing all airborne viruses and bacteria. As an extension of the hotel’s “SmartStaySafety” operation, the use of UVD robots not only provides a safe environment but also assures guests that they are being protected. 
  • In
  • the service delivery process, service robots assist frontline staff in a sequence of service encounters. For instance, the robot concierges assist employees with guest greetings upon arrival, transporting luggage, guiding guests, and delivering room service.
  • service robots can effectively respond and interact with guests, even in multiple languages. 
  • While robots make significant contributions to operational efficiency, they also raise concerns.
  • Service robots are still novel in hospitality. Their ability to cope with unexpected, dynamic conditions remains to be fully explored.
  • If guests do not follow the pre-set route, service robots may fail to respond, which can lead to a service failure.
  • AI-powered online chatbots are also employed to provide swift answers to customers via live chats.
  • provide customers with immediate responses 24 hours a day, significantly improving customer engagement.
  • customers believed VR simulations would be the best tool for hospitality operators to create a compelling customer experience.
  • VR can make a huge difference in a customer’s booking stage.
  • Through the digitally accommodated environment, customers can have a much clearer sense of what they are expecting, thus attracting more prospective customers.
  • VR application is the virtual tour video,
  • This not only offers customers a chance to experience prior to booking, but also allows the hospitality business to benefit from the “try before you buy” marketing strategy. 
  • Unlike VR, which puts customers in a completely virtual environment, augmented reality (AR) is about enhancing the physical environment and the experience of exploring one’s surroundings in real-time.
  • The current applications of AR in hospitality are largely for entertainment and practical purposes.
  • One example is the Best Western Hotel Group’s experiment with AR and Disney stars.
  • Another application of AR is indoor navigation
  • Internet of Things (IoT) refers to “an ever-growing network of connected devices which communicate with a central server as well as with each other” (Car et al., 2019, p. 163).
  • IoT provides integrated services, such as automated door locks, light switches, electric blinds, and voice-assistant devices, which are connected on a network.
  • These allow customers to control or monitor their devices from a central server, such as a mobile phone or a tablet. 
  • For example, customers can use their mobile phones for self-check-in and check-out.
  • Rooms also become “smart” with the help of IoT, which is also called the “connected room” at Hilton hotels.
  • Customers can also use voice-controlled assistants, for example, the Amazon Alexa, to control those in-room features, and order food or drinks, which can be delivered by autonomous delivery robots.
  • In addition, devices, such as luggage carts with GPS function and sensors in the parking lot, can help customers to locate their luggage and cars. Thus, IoT helps improve service processes and makes customer experiences smoother.
  • It obtains real-time data through continuous tracking from various devices, as well as a collection of customer information that was previously unavailable, such as preferences, routines, and habits (Marek & Woźniczka, 2017).
  • there are several emerging issues that hospitality practitioners must take into consideration when embracing digital technologies, which include security, privacy, costs, and human touch in hospitality. 
  • IoT with locational information can send real-time personalized recommendations to customers based on their stored preferences.
  • IoT can collect customers’ preferences for in-room features, and the data can then be used to customize the room settings for their next stay.
  • Security is a fundamental issue in digital transformation in any industry, including hospitality.
  • Also, t
  • he broad connection of various devices brings vulnerability to digital networks.
  • Thus,
  • hospitality managers must prepare for security implications of digital transformation, which can be accomplished by adopting high-security technologies to reduce software vulnerabilities, building resources to mitigate risk of cyber-attacks, and training employees on cyber-attack prevention.
  • Privacy is another important factor as highly personalized services rely on storing and tracking customer preferences and behavior through digital technologies.
  • a transparent, strict, and clear privacy policy clarifying what data can be collected and shared, and who can own the data, is necessary.
  • Another challenge is associated with the high costs of employing these digital technologies.
  • For small businesses, using digital technologies in their daily operations may require significant upfront investments.
  • it is becoming critical for hospitality businesses to consider what digital technologies would most benefit their business.
  • for small hospitality businesses, they need to prioritize what works best for them when adopting digital technologies.
  • the paradox between digital convenience and in-person experience.
  • hospitality, particularly in fine dining restaurants, customer-staff interaction is highly valued by customers.
  • it is important for hospitality businesses to strike a balance between digital convenience and in-person experiences
  • Key considerations include judging what services cannot be replaced by digital tools, preservation of the choice for customers to decide between digital or human services to maximize customer experience, and incorporation of interactive digital features in the process.
  • mmoutsatsos on 31 Jan 22
     
    This article talks about the current applications of 3 innovative technologies and how they are used in the hospitality industry.
dlevine4195

Top 5 Hospitality Tech Trends for 2021 | By Serge de Klerk - Hospitality Net - 1 views

www.hospitalitynet.org/...4104029.html

hospitality tech mobile Software

shared by dlevine4195 on 13 Sep 21 - No Cached
  • online check-in and check-/out possibilities; mobile keys and cloud connected keyless hotel locks instead of a keycard and traditional Bluetooth locks; cashless payment methods; communicationservices, such as instant messaging with staff.
  • IoT allows for further automation and guests to be able to control their entire stay in the palm of the hands. It syncs the physical and digital world and connects hardware with software.
  • IoT solutions also reduce costs associated with running a hotel by streamlining operations, providing better insights and offering real-time, automated management.
  • ...13 more annotations...
  • the fact that more and more systems are connected to the internet and with IoT those systems can interact with each other in a smart way.
  • when an IoT lock is opened, this can automatically set on the connected smart lightning and temperature in the room.
  • . More and more are we seeing that the core, a hotel's PMS, is completely cloud-based and API driven.
  • This will guarantee the needed interconnectivity between the different tools and enables intelligent workflows to be made.
  • integrations allows for hotels to focus on guest interactions and service instead of administrative tasks.
  • Cloud-based technology can also be updated easily, securing hotels for future innovations and answering to their challenges of keeping up with the fast-paced technology in this industry.
  • Hotels prefer to use one interface and guests should be able to use one (web)app for their entire journey. Having a cloud-based access system real-time connect with your PMS will offer this.
  • Creativity and flexibility will be key to driving hospitality growth post-pandemic.
  • Although technology can be a real game changer for the industry, it starts with the creativity of the industry itself.
  • There are many hotel tech companies that are then able to help hoteliers face these challenges and empower to run better, smarter hotels.
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      Important Digital Touchpoints - Online Check in/Check out - Mobile Keys, locks, and Bluetooth keys - Cashless payments - Faster communication
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      IoT (Intelligent Technology), reduces costs, lets guest personalize and control every aspect of their stay, it connects the physical and digital world. These aspects are really crucial for success after the pandemic. It will allow hospitality companies to stay up with the trends of the contactless world. Since everything can be reached form mobile devices.
    • dlevine4195
      dlevine4195 on 13 Sep 21
       
      This will allow for more sustainability as well, making brands more "green", and saving energy and waste. This will be a lot more appealing for travelers, showing them hotels and restaurants have a mission to save the environment.
  • dlevine4195 on 13 Sep 21
     
    This article discuses how post pandemic technology integrations will be necessary to stay up to date with the average traveler. Cloud Services, integrations into PMS systems are allowing the guest to control every aspect of their stay by the touch of a button.
sbarr011

Technology and trends in hotel energy management - eHotelier - 0 views

ehotelier.com/...nds-in-hotel-energy-management

#greentechnology #hoteltechnology #byod #internetofthings

shared by sbarr011 on 10 Jun 18 - No Cached
  • This means that hotels can be completely in charge of their own energy – and financial – output without compromising any part of a guest’s experience. It’s the technology that makes this all happen, however.
  • 60% of travelers make eco-friendly choices when booking hotels and 50% say they are willing to pay more for an environmentally friendly location.
  • LEED-certified hotels obtain superior financial performance compared to their non-certified competitors for at least the first two years after certification.
  • ...8 more annotations...
  • LEED certifications from the U.S. Green Building Council, the nationally accepted benchmark for the design, construction and operation of high performance green buildings, have become a hot commodity for hotels.
  • Hoteliers should look for modern, wireless solutions that pay for themselves. In addition, as no one knows what the industry’s problems will be in five or ten years, it’s crucial to invest in a scalable system that upgrades itself to address the problems of the future.
  • With the advent of the “Internet of Things” (IoT), hotels can leverage technology that tracks temperature, room occupancy and more from any web based device and adjust as needed in real time. This translates into a huge win for properties. Due to IoT, energy controls, like thermostats and sensors that have typically been commoditized are now interconnected with other systems and provide valuable data back to the hotelier.
  • With effective, modern technology, hotels – and guests – can supervise and implement eco-friendly efforts with little more than the tap of a tablet – incredibly easy for staff, perfectly unnoticeable for guests.
  • BYOD allows the guest to download an application on their personal mobile device and control their room for the duration of their stay.
  • Another component driving the trend is the increased adoption of “smart home” technologies. If consumers can turn down their home’s lights or thermostat with a flick of their smartphone, they expect to be able to do the same when they travel.
  • Guests at luxury hotels have higher expectations, and for many, energy management has become a social motivator. Often, these consumers make “green” choices at home, so they value an “eco-friendly” hotel.
  • hotels consume an enormous amount of energy; 50 percent more than similar sized residential buildings, despite having only about a 65 percent occupancy rate on average.
  • sbarr011 on 10 Jun 18
     
    This article discusses the reason hotels are shifting their focus on energy management. Hotels are adopting green practices that not only saves money but benefits the environment. One method is by controlling energy output. New technology allows the hotel management to have wireless control of the heating and cooling systems. If rooms are unoccupied they can turn off the cooling system to save energy which in-turn reduces cost. The invention of the "Internet of Things" (IoT), management can control, diagnose and operate AC and other systems from their tablets or computers. This advantage gives the hotels the need for less service calls and disruptions to guests. Also, the trend of Bring Your Own Device (BYOD) gives the guest the option to control their room settings from their own phone. Lastly, hotels are building towards LEED certifications from the U.S. Green Building council. The certification is internationally known. It saves the company money and aligns to a lot of guests eco-traveling preferences.
lavendersheshe

Smart Hospitality: 7 ways technologies are reshaping your business - 0 views

www.traveldailymedia.com/es-are-reshaping-your-business

technology hospitality hotel business

shared by lavendersheshe on 31 Jan 20 - No Cached
  • The personalisation is a key. Exploit solutions, smart applications to build individualized rooms that adapt to the needs of the customers. Thanks to artificial intelligence technology plus databases, you can do that easily. Not only can you create guests’ profiles to remember their likes/dislikes and preferences, but also you can improve your service by providing a better experience
    • lavendersheshe
      lavendersheshe on 31 Jan 20
       
      Personalisation has become the most important trend in hospitality in the modern times. E business strategies like Smart Apps have been able to meet the requirements of customers and fulfill individuality as well as uniqueness to there experiences.
  • Digital keys ensure hassle-free and more secure entry and exit for your guests – every digital key generated is unique and completely non-reusable
    • lavendersheshe
      lavendersheshe on 31 Jan 20
       
      Digital keys is not only an E business strategy but also a sustainable one. Sustainability is another trend that is very significant to consumers.
  • Using the special hotel applications, AR/VR technologies, your guests can discover their options before even booking.
    • lavendersheshe
      lavendersheshe on 31 Jan 20
       
      This kind of E business strategy makes it more easier for a future customer to make a fast decision in purchasing your services.
  • ...4 more annotations...
  • That makes virtual concierge a must-have for modern hotels. The AI-powered application allows hoteliers to offer conversational assistance and give prompt replies to the queries all day and night
  • Smart devices like occupancy sensors, smart ventilation, air conditioning systems, thermostats, other suchlike technologies can increase the resale value by reducing costs.
    • lavendersheshe
      lavendersheshe on 31 Jan 20
       
      E business strategies also help in making large scale operations especially in big hotels more efficient.
  • The energy savings from IoT technology also include smart lighting solutions to utilize for a better understanding of your energy needs, automation of consumption, adaptation to current occupancy.
  • Thanks to the IoT solutions, you can forecast your maintenance needs according to the system usage and eliminate failures resulted in reducing costs.
  • lavendersheshe on 31 Jan 20
     
    E business strategies like Smart Apps, digital keys, virtual concierge services, smart energy management systems, IoT technology etc. have shown to fulfill effectiveness and efficiency in business operations and achieve customer satisfaction. The hospitality industry is being transformed in this digital era and it is important that hospitality businesses implement E business strategies or solutions to achieve better results in doing business.
sharline86

How technology is revolutionizing property management - Spacewell - 0 views

spacewell.com/...utionizing-property-management

shared by sharline86 on 05 Jun 20 - No Cached
  • There are many property managers who are realizing that software can help them make their properties more profitable.
  • It is also projected to grow at a CAGR of 7.6% for nine more years, until 2028.
  • CRM modules can especially help users find customer information immediately. Since their information search time is reduced, their productivity is increased. With this, organizations can save upwards to $6 million a year, according to research by IDC.
  • ...10 more annotations...
  • Thus, customer satisfaction levels can go up or stay at a high point, enabling the property to become more profitable.
  • With those insights, they can optimize and improve their services and make sure that tenants experience only the height of comfort.
  • Apart from that, organizations can also employ analytics to discover patterns and relationships between various aspects of the business. It is useful for forecasts, which can help the property management to be ready for any event in the future.
  • Hence, businesses can extract deeper insights and meaningful patterns. This can help them gain a competitive edge in their field since they are able to uncover new opportunities and find answers to questions.
  • A property management app can harness this and enable owners or managers to predict when leads are ready to rent, lease, or upgrade their current property. Property management software can also use analytics to personalize interactions–gearing the conversation towards tailored offers and services. With this, it is possible to win over more tenants as you show them how to provide great online customer service your way.
  • In the field of property management, this can be applied to document management, contract management, and portfolio management. You can configure workflows for those processes and ensure that everyone in your organization adheres to best practices.
  • Instead of calling or visiting the property office to lodge their requests, they can simply pull up the property mobile solution. Therein they can create service requests that is processed smoothly by the app so that your maintenance team can take care of them in order.
  • There are platforms that support the real-time monitoring of units and properties using IoT sensors. With this, there is no need for property managers to rely on other interfaces to watch the sensors’ status. Instead, they can access the data directly from the property application’s screen.
  • Additionally, IoT sensors can offer insights into the performance of spaces and buildings. Using those, the management can transform spaces to make them more likable for tenants. This way, they can attract more people and keep a steady stream of revenue.
  • These integrate innovative technologies that change the way property administration is done–shorter waiting times for both the manager and clients, better market predictions, accurate numbers and no more paper-pushing. As a result, managers can take care of their core responsibilities that include tenant screening, rent setting and collection, property maintenance, and budgeting.
  • sharline86 on 05 Jun 20
     
    This article details some of the ways Property Management Systems are expected to grow in the next decade through CRM solutions, analytics, automation, & IoT sensors. These measures will reduce time, increase productivity, increase customer satisfaction, and most importantly generate more revenue.
anonymous

Managed WiFi Hotel Solutions, Benefits, Features | Blueprint RF - 1 views

www.blueprintrf.com/olutions-do-todays-hotels-need

shared by anonymous on 01 Sep 20 - No Cached
  • Yet, adding IoT solutions or hosting large conferences may strain your existing system. Your tech amenities won’t deliver a high return on investment without a stable and secure wireless network.
  • Overseeing your WiFi system is a full-time job. It requires time and financial resources to update infrastructure, replace old equipment, and patch firmware.
  • Fortunately, managed WiFi providers solve your wireless dilemma with tailored recommendations.
  • ...9 more annotations...
  • What does managed WiFi mean? With managed WiFi, you outsource your wireless network to a third-party vendor.
  • Hotel owners switch to a managed WiFi service to preserve time and financial resources while providing a secure and reliable guest WiFi network. Managed solutions offer features, like reporting options and capital planning assistance, that support your current and longterm goals. 
  • In short, your managed WiFi network runs seamlessly in the background. Your IT team isn’t overburdened with infrastructure improvements. And management has access to advanced analytics and reporting features to adjust bandwidth and predict future needs. 
  • Enterprises turn to managed service providers for their “skilled human resources, infrastructure, and industry certifications.”
  • With managed WiFi services, your provider develops a secure wireless network and monitors it 24/7/365. You pay a monthly fee, which helps you avoid unexpected expenses.
  • For many hoteliers, the best part of a managed WiFi service is that you can simply call for help. Your provider remotely evaluates your system. They perform updates, identify hazards, and work with you to troubleshoot minor issues. From afar, a managed WiFi provider can even boost a nearby signal as a temporary patch during a device outage. For challenging problems, a certified technician visits your location and resolves the issue. 
  • The system learns, tracks and adapts to your guest and property needs without forgoing essential security and privacy protocols.
  • top managed WiFi providers also offer options like:  Conference management features handle VLAN configurations, bandwidth shaping, extra ports, and even online scheduling and resource guides for events.  24/7/365 customer support services assist your hotel staff and hotel guests for positive experiences with your high-speed wireless network. 
  • It no longer makes sense to employ a full staff to manage your hotel’s wireless network. Instead, partner with a reputable managed WiFi service provider dedicated to the hospitality industry.
  • anonymous on 01 Sep 20
     
    The author presents the argument that optimum performance of a hotel's wi-fi network is critical to a hote and that the demands of IoT, large conferences and the need to update infrastructure require constant oversight. It is argued that outsourcing the hotel wi-fi network to a managed WiFi provider has many advantages over placing the burden and responsibility on the hotel IT team. In my opinion, the article makes a strong case for engaging a managed WiFi provider. What would have been a useful addition to the article is how hotel's should go about managing and overseeing the provider that they engage.
slain006

The Latest Technology Trends in the Hospitality Industry in 2022 - 4 views

www.revfine.com/gy-trends-hospitality-industry

Hospitality Technology Hotel

shared by slain006 on 13 May 19 - No Cached
knare002 and ryanbonifas liked it
  • In particular, biometrics is being used to usher in a new age of seamless authentications, and this could benefit hotel processes and customer purchases.
  • In the future, this technology is also likely to allow for completely seamless purchases, with payments being authenticated by touch.
  • the Hilton robot concierge ‘Connie’, which uses speech recognition and AI to respond to queries from customers and intelligently learn from interactions.
  • ...39 more annotations...
  • Chatbots are able to understand simple questions and provide answers almost instantaneously, taking the burden away from customer service staff and improving the experience for customers. Meanwhile, AI’s uses extend into other important areas for hotels too, including data analysis.
  • The ‘Internet of Things’, or IoT, involves extending internet connectivity to everyday objects, devices and appliances. These devices can then collect data and communicate or interact over the internet, turning previously unintelligent devices into ‘smart’ devices, which are often semi or fully autonomous.
  • Within the hotel industry, big data allows businesses to identify trends, which can be used for revenue management purposes.
  • More and more, hotel websites are using 360 degrees imaging technology to allow virtual reality users to experience rooms in their hotel before they book.
  • Unlike VR, which places users in a digital environment, augmented reality is about enhancing the real-world environment through information overlays.
  • increase automation and ease the workload for staff
  • The use of this technology is typically intended to either make life easier for a business’s employees, or to improve the overall experience for hospitality customers.
  • payments are possible even if customers do not have their wallets with them
  • improve the accuracy of work
  • This means failing to keep up could provide rival companies with a significant competitive advantage
  • widespread adoption of voice search, augmented reality, artificial intelligence
  • Contactless payments
  • coronavirus pandemic has accelerated some behaviours
  • Voice Search & Voice Control
  • smart speakers in hotel rooms
  • Contactless Payments
  • save money as well as time
  • Robots in Hotels & Restaurants
  • cleaning purposes
  • Chatbots
  • as customers now demand swift answers to questions at all times of the day.
  • Virtual Reality
  • During the COVID pandemic, those working in hospitality marketing have a particularly good opportunity to capitalise on virtual reality technology and gain an edge on rivals, because it provides customers with the ability to experience elements of a hotel or to see the layout of a restaurant prior to booking.
  • Mobile Check-In
  • WiFi 6
  • Internet of Things (IoT)
  • collect data and communicate or interact over the internet, turning previously unintelligent devices into ‘smart’ devices
  • Augmented Reality
  • Cybersecurity
  • Big Data
  • Recognition Technology
  • 30 per cent faster,
  • NFT Marketing in Hospitality Industry
  • Technological advances have played a significant role
  • have become more popular in retail settings, while mobile check-ins have emerged in hotels, restaurants and airports.
  • Voice search is a growing technology trend within hospitality because a growing number of guests or customers are turning to voice search in order to find hotels, restaurants and cafes, so it is worth taking the time to properly capitalise on this
  • . Aside from speeding up payments and improving customer satisfaction, contactless tech is also easily compatible with loyalty programmes.
  • the rise of robotics and the use of robots to carry out tasks traditionally performed by humans.
  • d chatbot will answer the most common questions without the need for any human involvement.
  • rakiasimon on 13 May 19
     
    This article is about the top emerging technology trends within the hospitality industry. It was actually pretty interesting to read about certain trends that I had never heard of before, such as augmented reality. My main takeaway from this article is that hotels are focusing more and more on incorporating bigger and better technology as we delve deeper into the technological era.
  • ...4 more comments...
  • hchiebooth on 16 May 19
     
    When hotels steer towards a sole focus on technology based functions and customer service, I feel that they are missing they mark entirely. The personalized, human experience becomes absent. Technology is great and it is fascinating to see how it is implemented. Technology was initially designed to be a tool help support people and their job functions, not takeover. Additionally, by having robots act as a concierge or chat bot it takes jobs away from hospitable people, who if given the opportunity, would have the ability of exceeding guest expectations.
  • anonymous on 02 Jun 19
     
    great article, the latest technologies are interesting and a little exciting but worrisome. The idea or the overall meaning behind hospitality is the human touch. Humans are able to be host and be hospitable but a robotic machine that is able to check you in or give you information on locations to visit doesn't strike me as warm. But these new creations are being implemented and some people actually likes them. Since it is seen as advancement.
  • dsada005 on 17 Jan 20
     
    This article describes 7 technology trends that we will see soon. 1. Recognition technology - This technology can be used in hotels to scan one's face for room access, or to check-in or out. This technology is already being used in China where they walk up to a stand, scan their face, and they are instantly checked in. 2 . Robots - If you are not aware, Hilton has had a Robot that is named "Connie." Connie can respond to any questions and intelligently learns from human interaction. There is also the first hotel to have a robot-staff. This hotel is located in Japan which the robots act as "front desk, customer information tools and even luggage porters"(Revfine). 3. Chatbots &Artificial Intelligence - Chatbots are a bit like the previous robots I mentioned. They are known from providing answers quickly and effectively. 4. Internet of Things (IoT) - Similar idea to the previous chatbots and robots, the IoT extends internet connectivity to everyday objects and turns them into smart devices. An example of this is internet-enabled thermostats, which adjust room temperature based on check-in or out times, windows being opened, etc.The same concept is being used for lights. 5. Big Data - Big data recognizes trends and can allow travel agents to make recommendations based on the customers age, gender, etc.Big data can also predict hotel occupancy, so they rates can be adjusted accordingly. It can also take into account weather, holidays, etc. 6. Virtual Reality - Virtual Reality can allow one view and book (all in 3D) their next vacation. Starting from the seat on your flight, the exact car you will rent, etc. 7. Augmented Reality - This technology has limitless potential. The video demonstrates a female checking into a hotel where she is changing the environment around her with just a simple click. Her room transforms from a beach to a city within seconds.
  • anonymous on 25 Apr 20
     
    This article covers the new technology trends hitting the hospitality world. I explains why these trends are becoming so popular and how they're changing the hospitality industry. Everything is now technology based.
  • claudecole on 24 Aug 22
     
    This article went into depth about the recent technological innovations being seen within the hospitality industry and how these pieces of disruptive innovation are changing the way hotels operate forever. One of the main catalysts for an increase in the speed of change has been the COVID 19 pandemic. A move to touchless and more hygenic aspects of operations was essential to get businesses back up and running while investments in these innovations lead the way for more and more advancement. These changes are forcing the whole industry to evolve as the pressure to keep up with changes to food and beverage, guest services, and amenities are all being shaken by technological advancement.
  • slain006 on 12 Sep 22
     
    This article talks about the different types of technology created based on the trends in the world of the hospitality industry. Hotels are not trying to continue to be a competitive with technology that appears to clientele. Not only it will entertain guests, but also assist with improving operations and accuracy.
irinatroitskaya

Room for Innovation - Hotel Technology | By Hanna Falko and Florian Kriechbaume - Hospi... - 0 views

www.hospitalitynet.org/...4075766.html

shared by irinatroitskaya on 26 Oct 17 - No Cached
  • The world is changing rapidly, hence any type of business needs to adapt to evolving market dynamics.
  • According to a study conducted by Cornell Centre for Hospitality Research in 2014, it is estimated that the Millennial generation will represent 50% of all travelers by 2025.
  • Some brands, such as Loews Hotels, go as far as introducing an option of making a room reservation using a hash-tag on Twitter. Hilton's HHonors app, on the other hand, allows its loyalty program members to select the exact room location and configuration
  • ...5 more annotations...
  • As more online traffic to the hotels' websites is now driven through mobile devices rather than computers, hotel operators continue to innovate their reservation systems and checkin procedures
  • As such, hoteliers have introduced a mobile check-in option, which enables guests to use their mobile devices as a key, through mobile applications and Bluetooth.
  • Going far beyond just a clean and comfortable bed, guests now want the room layout to be user-friendly and accessible for multiple digital devices.
  • A number of hotel companies have already recognised the benefits IoT can bring to their hotels and are now piloting initiatives around the Internet of Things as an opportunity to improve guest service, efficiency and revenue.
  • Public perception of a hotel is largely formed through the digital channels, especially now that social media platforms are perking up in popularity.
  • irinatroitskaya on 26 Oct 17
     
    The article discusses the aspects where technology is applied in the hotels. First, it is argued that although the hotel industry is considered to be among the slow adopters of technology, still the hoteliers are monitoring the innovations that can increase their efficiency. With the millennials constituting more than a half of all travelers by 2025 the industry should be ready to accommodate their needs for effective service with the help of technology. Bookings are made not only through traditional websites or OTAs but also via Twitter or Facebook. Online check-in process on a mobile device allows the guests select the exact room they want and open the door with the keyless access without stopping at the reception. The hotel rooms design is also changing to provide high connectivity opportunities. Traditional phones are substituted by tablets enabling guests to control the room features and connect with the hotel staff if needed. Internet of Things (IoT) is also considered as a way to improve the guests' experience and hotels efficiency. Finally, every guest now may have a great impact on the hotels' reputation through the social media. I believe that the article highlights the spheres where technology is applicable in the hotel industry and emphasizes the technological issues that should not be overseen by the hotels in order to remain competitive.
anonymous

HITEC Wrapup - Guestroom Energy Management Innovations Grab Most Attention :: Hospitali... - 0 views

www.htrends.com/trends-detail-sid-100655.html

Back in June companies attended HITEC the lodging industry's leading trade show. At this event about 400 exhibitors came to show off their technology. Several of them had same ideas when innovations. They were all focused on creating programs and systems

shared by anonymous on 07 Feb 19 - No Cached
  • The following is a summary of the HITEC announcements having some type of “green” connection:
  • INNcontrol 5 energy management and guestroom automation control system.
  • INNcontrol 5 gives hotel operators better insight on how to optimize energy use by generating historical trend reports on room usage, seasonal fluctuations and other factors.
  • ...21 more annotations...
  • The INNcontrol 5 system provides the open data exchange platform for Internet of Things (IoT) integration with centralized electronic locks, property management systems, in-room entertainment and other systems. INNcontrol 5 is also an entry point for consolidated Alexa voice control of compatible HVAC lighting, drapery and, amenity controls.
  • Honeywell also debuted and demonstrated its new Spectre guestroom solution that merges smart thermostat technology with guestroom lighting controls. Spectre combines Honeywell’s e7 occupancy-detection wireless thermostat with intelligent, programmable wall outlets and lights to extend energy savings to guestroom lighting. The thermostat senses when guests enter the room and instantly communicates with lighting controls via a 2.4GHz RF to activate a “welcome” environment. When the room is unoccupied, the lights and outlets are turned off within a 30-minute time period to save energy.
  • For hotel owners, the data and analytics supported by Honeywell Sentience and displayed in INNcontrol 5 helps make properties more energy efficient. For operators, artificial intelligence enabled by Honeywell Sentience can predict heating, ventilation, and air-conditioning problems before they occur.
  • Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions, announced the release of its Symphony commercial IoT platform. Some of the key highlights of Symphony’s capabilities include the ability to see all room devices, including door locks, lighting, mini bars, shades, etc.
  • Just prior to HITEC, SONIFI Solutions announced a collaboration with Telkonet, Inc. to make hotel rooms smarter and more connected, by combining energy management solutions with in-room guest entertainment systems. Guests have the ability to change in-room environmental settings via SONIFI’s STAY Interactive Television interface.
  • Evolve’s New Evolve Guest Interface
  • a simple, yet powerful device that enables guests to control in-room climate, lighting, shading and drapery, as well as other functions to increase efficiencies for both guests and staff.
  • The eGI consolidates devices such as the guest-controlled thermostat, special devices for lighting and shading control, IoT gateway, USB charger, alarm clock, and platform for Guest Services applications—all within the device.
  • CIRQ+ & Its ‘Smart Room for Smart Guests
  • Mode:Green, a company focused on hospitality, specializing in technologies, including: HVAC, lighting, video surveillance systems, television, audio and voice on demand, motorized shading, Wi-Fi and networking, door locks, and more.
  • Verdant EI Energy Management
  • The system continuously analyzes changing conditions in each room—occupancy, temperature, humidity, weather, etc. and adapts in real time.
  • When hoteliers subscribe to Verdant EI, a dedicated energy management expert is assigned to the property with a simple goal in mind: monitor the Verdant system 24/7 and maximize energy savings.
  • Amana expanded on its guestroom energy management system with its new DigiWatt system that can control virtually any electrical circuit in a hotel room. Using a DigiSmart occupancy sensor to determine if a room is unoccupied, the system can shut off power to virtually any 115 volt non-critical electrical circuit(s) that are predetermined during design and construction.
  • INTEREL’S Guest Room Management Solutions
  • The Water Management System delivers precise digital water controls and enables the property or brand to set water flow and temperature policies. Guests can control multiple water outlets through one touch panel.
  • Site 1001 can monitor a building’s water supply system and warn when it detects a leak or conditions favorable to bacterial, viral or parasitic agents.
  • wireless control of temperature; smart LED light; instant-on alarm clock; Wi-Fi (ZigBee, Zwave); thermal occupancy sensor; Bluetooth speaker and Hi-Fi audio; 120 V AC and USB 2.1A charging plugs with optional (Qi) wireless charging; hotel services; and more.
  • AspirEnergy, an energy solutions company, was on hand to help commercial properties increase long-term value by reducing operating costs through sustainable solutions. AspirEnergy offers many services—ranging from lighting retrofits to energy management systems to assistance with renewable energy systems and energy procurement.
  • Coway USA, Inc. its Airmega and Aquamega air and water filtration systems. The Airmega includes a pollution sensor to show the air quality in real time.
  • When the air quality in the room remains good for 10 minutes or more in Smart Mode, Airmega conserves energy by shutting down the fan.
jnoll001

Hackers steal casino's customer data via connected fish tank | Internet of Business - 4 views

internetofbusiness.com/um-breach-iot-security-analogy

shared by jnoll001 on 09 May 19 - No Cached
  • According to a post from www.bestuscasinos.org, rather than gaining access to the vault of the unnamed establishment, hackers were able to pinch the casino’s high-roller database after gaining access to its network via the smart thermostat in a fish tank in the lobby.
  • “The attackers used [the connected thermostat] to get a foothold in the network,” said Eagen. “They then found the high-roller database and then pulled that back across the network, out the thermostat, and up to the cloud.”
  • “There’s a lot of IoT devices – everything from thermostats, refrigeration systems, and HVAC systems, to people who bring their Alexa devices into the offices. There’s just a lot of IoT. It expands the attack surface and most of this isn’t covered by traditional defences,”
  • jnoll001 on 09 May 19
     
    I find this to be an incredibly fascinating story, and borderline embarrassing for the company involved. However, it highlights just how something as simple as a connected thermostat within a casino fish tank left an organization vulnerable to a data breach. Additionally, I see this foreshadowing the immense importance IT infrastructure security will play within organizations in our time.
  • hchiebooth on 09 May 19
     
    I hope this company had that Cybersecurity insurance. As the previous student noted, it is amazing how creative data breaches can be. Hospitality companies will be at a crossroads soon, as new technology is constantly introduced and implemented on the daily. It will be important to have a strong system in place to protect data from hackers in general. Moving forward, perhaps companies will have to do thorough research on technological products they use and how they can be a potential threat. So the company can strengthen their data security measures to avoid additional attacks in the future.
kteme001

How technology is changing the hotel industry | deBugged - 3 views

www.rentokil.com/...is-changing-the-hotel-industry

Hospitality Hotel Industry Technology travel green

shared by kteme001 on 19 Jun 17 - No Cached
  • Fuelled by technology and the immense power of the Internet of Things (IoT), consumer expectations are growing. This is true within every industry and in none more so than the hotel sector. In an industry where customer expectations for a positive experience run particularly high, technology may just provide the means for overcoming this challenge.
  • Technology can play a huge role in the effort to make your stay as easy and hassle-free as possible.
  • To meet the challenge of growing customer expectations, the hospitality industry is turning to technology.
  • ...11 more annotations...
  • Back in 2014, a PWC report already showed hospitality as the fifth industry with the highest investment in sensors.
  • Mobile hotel check-in and check-outs may well become the norm soon, enabling staff to focus more on guest experiences.
  • he Hilton hotel is leading the charge for keyless entry.
  • facial recognition software may also be available to unlock guest bedrooms.
  • Technology for consumers means an easy life and our appetite for this lifestyle is insatiable.
  • Starwood Hotels & Resorts Worldwide uses daylight harvesting to adjust indoor lighting, based on the amount of natural light coming in from outside.
  • hotel robots to deliver guest amenities and clean rooms
  • ravel sites like Expedia, Kayak, Booking and of course Airbnb
  • capability to select specific room locations (45%) means to share information about in-destination activities (41%) the check-in/check-out process (39%) ways to make service requests (36%)
  • , hotel operators are increasingly turning to data scientists to get under the skin of their customers.
  • : the human touch.
  • kingleo7 on 19 Jun 17
     
    This article talks about the growing need for customers to have certain in-technology. It also talks about what hotel industry is doing and investing keep it's ahead of the curve and what current are guest expectations when arriving at a Hotel in 21 century.
  • kteme001 on 18 Jan 18
     
    In this article, it explains that technology is the ruler of today's world. It creates an "easy life" and raises the expectations of customers by the minute, essentially making anything possible. To meet these expectations in the hospitality industry, hotels are incorporating more technological accommodations. This is a must to stay ahead of the competition and attract new customers. A report showed the hospitality industry as the 5th highest investor in sensors to ensure a positive customer experience. From simple technology such as online booking to things such as automated check in/ out are changing the game for the customers overall experience. These things have become normalized for a better guest experience along with keyless hotel room entrance making a shift to app's that act as the bedroom key. Another growing trend is having robots complete simple tasks such as room service as well as more sustainable practices such as adjustable lighting. In order to properly track the success rate of these new technologies, many hospitality related companies are hiring data scientists to assure they are meeting their guest's expectations. All of these advances make life easier for the company and the guests but none of these things can replace the art of human interaction. Although this art is dwindling away, it is something that most still yearn for, regardless of the technology involved in their experience.
1 - 20 of 79 Next › Last »
Showing 20▼ items per page