Skip to main content

Home/ Hospitality Technology/ Group items tagged Biometrics

Rss Feed Group items tagged

Paige Hanna

Biometric Locker Technology - 0 views

  •  
    This article talks about the reopening of the Statue of Liberty after the 9/11 attacks. With increasing concern for security, yet being a tourism hot spot, the operating managers at the Statue of Liberty came up with security measures that would increase safety yet help lines and the screening process go along faster. They found refuge in biometric locker technology. The rules were simple, no bags were aloud to go up in the statue of liberty with its owner. This alleviated the struggle it would have been to thoroughly search each bag for safety, Not only did I find this convenient, but I also think that by taking fingerprints and being able to track that person and their belongings, had there been anything found in a bag in a locker, it would be traced back to the person that place it there via fingerprint. This is also extremely safe for the guest's belongings, as we know fingerprints are unique, therefore no one else could simply break into the lockers. This shows that the people at the Statue of Liberty understood the need to still satisfy the customer but also protect themselves and the guest from possible harm.
thutc009

International Traveling and Biometrics - 0 views

https://www.biometricupdate.com/biometric-news

Biometrics

started by thutc009 on 21 Feb 17 no follow-up yet
paige rosenberg

The Future of Hotel Security - AOL Travel News - 1 views

  • Technology is opening new doors to hotel safety
  • Yet more card-free security systems are on the way
  • eventually new security measures will become such a part of our everyday lives that they will become the norm.
  • ...12 more annotations...
  • Systems that track the other qualities that make each human unique are in development as well.
  • here are some systems being explored that can allegedly sniff someone, and also systems that can recognize the pattern of blood veins on a human being which are apparently unique to the individual,
  • new thing is contact-less Smartcards and RFID (Radio Frequency Identification) cards that need just be waved to allow room access.
  • Kimpton's 190-room Nine Zero Hotel in Boston was the first hotel to install a biometric iris scanner back in 2004
  • we navigate hotels is set to change in the blink of an eye. Or the swipe of a cellphone. Or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the next level. #plain_module { width: 590px; height:170px; border: none; float:left; margin:0px; font-size:12px;} #plain_module img {border:none; width: 13px; height:14; border: 0px; margin:0px; } #plain_module .mini_main { margin: 0px; padding:0px; width:585px; height:220px; repeat scroll 0 0} #plain_module .mini_item_header {padding:10px 0px; margin: 0px 0px; font-size:16px; color: #555555; border-bottom:1px dotted #CCCCCC;} #plain_module .mini_item {padding:5px 0px; margin: 0px 0px;} #plain_module a { color: #49A3CA; text-decoration:none; } #plain_module a:hover { color: #F98419; text-decoration:underline;} span.gray {color:#949494;} .mini_main li{list-style-type: none;background-image: url(http://www.aolcdn.com/travel/bullet);background-repeat: no-repeat;background-position: 0 1px;padding-left: 10px;}
  • Those plastic key cards that once seemed so innovative will soon go the way of the actual key
  • "In addition to Radio Frequency Identification, there are also systems that use a smartphone, such as an iPhone,"
  • When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message
  • Many industry watchers are keeping an eye on Houston's largest hotel, the vast 1,200-room Hilton Americas–Houston. The hotel has a facial recognition system that can identify and track guests, employees, and even suitcases
  • 1,200 rooms worth of luggage in transit, the system makes it a lot easier to find lost or misdirected bags.
  • Returning guests will be recognized and greeted by nam
  • "Hospitality all over the world has become more aware of past vulnerabilities that they might have had and have closed these holes by more in-depth training and awareness of guests and staff," he says. "In today's society, all travelers are becoming interdependent on each other for safety and security."
  •  
    This article talks about the future trend of the hospitality security, which is technology is opening new doors to hotel safety.  The author introduces some different technologies such as Contact-less Smartcards and RFID that hotels like New York's Plaza Hotel are currently using. Finger print or cellphone wipe technology is also used instead of card, which should be more safe. Some hotels even use video-capture systems to make sure the security is perfect. After introducing these technologies, the author also talks about the privacy issues. Because some customers are not willing to be on cameras. However, though some of them are concerning about this issue, an expert predicts that new security measures will eventually become such a part of everyone's everyday lives that he or she will become the norm. All in all, this article gives us the trend that more and more technologies will be used for hotel security in the future.
  • ...7 more comments...
  •  
    I think PR representatives should address the privacy controversy surrounding radio frequency identification technology with a safety campaign. This may help consumers realize that they are not in the privacy of their own home when they are in the hallways of hotels and cruise ships and the cameras/tracking could help protect them. As long as the data collected is not misused these technologies will continue to be present in these locations.
  •  
    It's pretty important for the hospitality industry to present these new technologies as wonderful security measures. People could be put off by knowing they have to swipe their finger to get into a bathroom. The success of these technologies depends on effective marketing and proven security measures that ensure collected information about a traveller will not be used in unethical ways.
  •  
    Interesting article it is. Security is always the big issue for hospitality. I would like to stay in a hotel that is using finger print as the key card of the hotel because i believe that is much safer than cards that anybody can access my room by using the card.
  •  
    In this article all of the new trends for hotel security are described and examples of where they are being implemented are given. Thanks to technological innovations hotel safety is heading into a whole different level. Now key cards are being change to more sophisticated ones that need just to be waved to open a room door. In the near future it is expected for these cards to be used as a payment method and to check-in and check-out. In the U.S biometrics technology is starting to be used by a small number of properties not only for guests to access their rooms but for employees. Facial recognition systems with the ability of tracking guests and employees are also being implemented. This system helps to improves customer service as it helps to really understand guest's preferences, as enormous amount of information can be extracted as they are constantly being monitored. Other technologies are also being developed. The most amazing ones are the systems that track other unique human characteristics as the way a person walks or it's DNA.
  •  
    The technology of hotel changes very fast, such as swipe of a cellphone or print of a finger, or the contact cards that need just be waved to allow room access. It is like the cruise world's one card system, these cards may soon make hotel stays easier by allowing guests to pay for services, as well as to check- in and check-out, through a single device. If customers lost their cards on cruise, the radio frequency identification and smartphone will provide customers their code via text message, so they can play back the code to unlock your room door. But more card free security systems are on the way. If you want to get into your room at New York's SoHo Loft , you are going to have to lift a finger. The Nine Zero Hotel in Boston us the technology to make the property safer all round ,that means non-staff members and intruders can not access the property. Systems that track the other qualities that make each human unique in development as well. The Houston's largest hotel has a facial recognition system that can identify and track guests and an annual $16 million payroll ,the system offers benefits such as employee time theft monitoring and prevention for the hotel. But with 1200 rooms worth of luggage in transit the system makes it a lot easier to find lost or misdirected bags The Wolfe feels that in addition to the biometrics and high-tech methods currently being deployed ,one of the greatest security measures of late is actually low tech.
  •  
    The full name of RFID is radio-frequency identification. RFID is the use of a wireless non-contact system that uses radio-frequency electromagnetic fields to transfer data from a tag attached to an object, for the purposes of automatic identification and tracking. Some tags require no battery and are powered by the electromagnetic fields used to read them. Others use a local power source and emit radio waves (electromagnetic radiation at radio frequencies). The tag contains electronically stored information which can be read from up to several metres (yards) away. Now RFID in hospitality industry as a tool is used for improving service quality, customer satisfaction, market share, and profitability. As the new technology apply into hotel security, the hotels change their ways in the blink of an eye, or the swipe of a cell phone, or the print of a finger. With futuristic systems like scent and iris scanners and digital facial-recognition, hotel security is being taken to the high level and some of the luxury hotels begin to use RFID system. Usually customers will worry about lose the card of hotel. Then they can not open the door and even need to pay extra money to buy a new card. But now security systems in some hotels do away with cards altogether. Because of RFID system, customers can use the iPhone connect with the system. When a guest checks into a hotel and provides their phone number, they get an encrypted sound code via text message. Guests can play back the code to unlock your room door.
  •  
    i think there are some factors to consider. Customer Service - Many opportunities for "great" customer service are lost if guest and employee interaction is diminished. In many cases, the front desk staff give the first impression that a guest experiences. This first "experience" can be crucial for referring the guest to other property amenities, i.e. spa, restaurants, lounge, pool, attractions, etc. Often, the front desk staff are acting as the concierge and resolvers of guest issues.
  •  
    this article talks about new technology that is being implemented throughout out US and the world. Old key cards are now going to be replaced with even older standard keys or the radio frequency identification card that can be waived in front of the door to gain access. Also, there is a technology that will sent an encrypted sound text to guest;s cell phone, which when played back will open the door.  It talks about technology that tracks all employees, guests and their luggage.  There are several concerned that travelers have about their privacy, but article stated that it all depends on the type of the traveler.  Also, the face recognition technology used in Houston's largest hotel remembers guests names and when they return, guests are greeted by name.  Article concludes that even with all this technology, the best security is provided through interdependence of travelers and employees.  
  •  
    Technology in the hotel travel and tourism industry will be changing drastically in the near future, from the swipe of a cell phone, print of a finger, facial recognition, iris scanners, security is going to be taken to the next level. the plastic key cards will soon no longer exist. Radio frequency I'd cards are the new thing, where guest will use this for preferences for everything, from charging things to your room, preference of floor type to pillow choice, chick in and out etc. systems that track the other qualities of a person instead of using a key or card are in development as well. There are research going on how to open the door and. Lose wi just the persons walk and movements. Some people think these new security technologies are awesome, while some think they are not, people dont want to be watched 24/7while on vacation they just want to enjoy there stay. But in today's society all travelers are becoming interdependent on each other for safety and security.
jessica carvalho

Biometrics 2000 Targets Travel/Hospitality Industry - 0 views

    • jessica carvalho
       
      This article summaries the different ways that this company is looking towards going to put different types of technology into their company. They are a biometric based company so they specialize in those types of technology.
  • Joseph Turek, Biometrics2000 CEO added: "We are very excited about this win, as a beachfront for our technology in the travel and hospitality industry. We are committed to develop industry specific solutions, wrapped around our technology. By doing this, we will help our customers keep growing, at the same time we ensure safe and smooth operations, and most of all, help our clients to keep delighting their customers as well."
yan xie

Nivid Biometrics Hotel Management System offers hotel security using biometrics fingerp... - 0 views

  • These locks keep a log on who has accessed the locks
    • yan xie
       
      This function will help to inestigations for room attendants or other service providers who enter the guests rooms.
  • The locks are equipped to store multiple fingerprints hence the lock can cope with multiple guests occupying the room. This also allows the house keeping staff to be registered with the locks for them to access it for house keeping duties.
    • yan xie
       
      The multiple fingerprints solve the access problem for double rooms and family rooms. However, sometimes the loss will happen because of the room attendents. If these system can record the people who and when come into room, it will be perfect.
  • This also eliminates the need to have any kind of keys to be issued to the guests or staff for the room. (No misuse of keys, no lost keys and no hassles!!!)
    • yan xie
       
      This eliminated the need to have any kind of keys. So the guests do not need to worry about losing the key when they have some fun outside, or forget their key in the room when they go out. The hotel will not need to worry about the responsibility for guests' important things loss before redo the key for the guests who lost the key. In additional, hotel do not need to worry about that others will make the fake key for steling.But, there is a potential risk, this biometric key will make a serious injuries to guests when some people want to break into guests rooms.
lvela051

Safety Security and Loss Prevention During Hospitality Emergencies - Disaster Recovery ... - 0 views

  • Emergency preparedness should be a major part of the hospitality managers’ duties; they must work side by side with other tourism organizations to be prepared well to assist and save the lives of the tourist before, during and after the catastrophic events, and should adopt an updated effective emergency plan.
  • Safety and security are classified as the most important factors in the hospitality industry. Pizam et al., (1997) argued that safety and security are the most important factors to the tourist, and the first in mind when planning to travel.
  • The effective usage of safety surveillance such as closed circuit television (CCTV), electric emergency generators, body guards, fire extinguishers, fire sprinklers, emergency lights will maintain the security procedures adopted by the hotels to ensure their guests' safety, and updated emergency plans to confirm the emergency preparedness and effective planning to overcome the potential risks.
  • ...18 more annotations...
  • Furthermore, it is important to consider the proper dress for the security staff to be in line with the hospitality management philosophy.
  • Safety is a term which relates to protecting guests and staff within the hotel from the potential hazards, injury, and death by dealing with dangerous materials and different kinds of accidents. In contrast, security regards the protection of property from criminal accidents and terrorist activities.
    • lvela051
       
      Main goal with safety.
  • Providing the highest levels of safety standards and security ensures good marketing for the hotels by preventing an accident before it becomes a major issue causing loss of life and property.
  • effective information system and being well prepared for emergencies could prevent or minimize loss for the hotels.
    • lvela051
       
      Preparedness helps to know the situation better.
  • four-phase model to plan for the crisis and to deal with the emergencies; this model proposed reduction, readiness, response, and recovery phases to deal with the crisis.
  • Many practitioners imply that regarding the technology evolution in the last decade, Information Technology has become a fundamental part of the hospitality industry,
    • lvela051
       
      The use of technology is becoming a part of how to prevent the problem.
  • the importance of an updated emergency plan
    • lvela051
       
      things change over time, its important to continuously update the plan.
  • The hospitality industry is one of the most vulnerable industries to crises.
  • is vulnerable to both internal and external emergencies.
    • lvela051
       
      Need plan for both to be prepared.
  • updated regularly, and a direct communication system should be employed to respond to and overcome the crisis.
  • The importance of continuous emergency training for the employees is also emphasized.
  • ole of the media, information, and the social media should be reviewed and evaluated continuously
    • lvela051
       
      With the use of technology becoming a bigger factor, its important to have someone assigned to handle the media.
  • causing negative impacts not only for the hospitality players, but also for the tourists and the local community.
    • lvela051
       
      It affects more than just the establishment.
  • biometric technologies could ensure the hotel security and increase the effectiveness of hotel information systems. This will reduce the costs, improve management of the employee and guest activities, and improve the ability to recognize the criminal activities.
  • Preparedness and an updated emergency plan with managers' awareness will help the hospitality industry to provide the necessary resources, as well as effective training to avoid or minimize risks. Safety surveillance and security systems are very important to save guests' lives and hospitality properties. These factors can also be used as a marketing tool for guests and meeting planners. Finally, it's very important to understand the crisis emergency frameworks to mitigate effects and be well prepared before the crisis strike, and furthermore, to minimize losses during evacuation when the disaster happens.
    • lvela051
       
      What can be done.
  • susceptible to epidemics movements,
    • lvela051
       
      Word of mouth is a big marketing tool that can either hurt of help an industry.
  • Hotels should issue a check-list concerning a hotel’s vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning).
  • This will transmit a positive image: hospitality may gain a lot by using its safety and security as a marketing tool to attract more tourists to the destination.
  •  
    This article was very interesting and it was about how safety security is very important to the hospitality industry. This article also explained how a study shows the safety and security systems work in the hospitality industry. They also said that it is very important to update the emergency plan because you never know when something going to happen in the hotel and you always have to be ready for anything. This study just showed how an effective information system could prevent and being well prepared can definitely help prevent any emergency.
  •  
    The article is a study that was conducted in regards to the security management within a hotel and how an effective security system can help in preventing accidents or emergencies from occuring. The main priority of a hotel or any establishment, besides the service provided, is having an effective emergency plan set in place to be able to respond and overcome a crisis. International hospitality being a focus over the recent years, has suffered crises, risks, and disasters causing negative impacts on tourism and the community. Hotels should "issue a check-list concerning a hotel's vulnerability to emergencies caused by natural disasters (hurricanes, earthquakes, tsunamis) or man-made crises (terrorist attacks, explosions, fires, spill, food poisoning)." Another part of the plan is to focus on the loss prevention aspect of a hotel by implementing information technology to secure or improve security. On technology mentioned was biometric to increase the hotel information system and also to help reduce cost and improve the way we recognize criminal activities. With the hospitality industry being one of the most vulnerable industries to crimes and disasters, it is important to recognize, improve and update the plans set into place to ensure accurate information. While it's impossible to say that these preventions are going to stop these problems from happening, it can help other learn about the proper steps to handling these situations. I personally think that as much as employers suggest different way, it's the job of the loss prevention team in every industry to construct a plan that address as many issues and conduct trainings that would help to prepare us for these occasions. Trainings are going to be the best way to properly analyze a problem and improve on the emergency plan set.
Qianqian Kang

Cyber security breaches at hotels are a growing concern - 0 views

  • Mangal says that all hotel employees need to be aware of cyber security threats. “It's in the interest of every employee to look out for their guests’ well-being,” she says. “As much as [guests] expect a physical building to be secure, they also expect that their data would be kept secure.” While protecting guests is paramount, an additional reason for hotel professionals to care about cyber security is that breaches hurt a hotel’s brand. “If you compromise your data, you're also, to an extent, tarnishing your brand name. It's everybody's job in the hotel environment to be a hotel brand ambassador.”
  • Mangal encourages hotel operators to be careful when they store data and to make sure their information storage systems are up to the task. She says that in many cases, hotels’ systems are no longer adequate. Hotel operators are often reluctant to overhaul their systems because of the cost.
  • It's not a foolproof system, but it definitely does make it safer,” she says. She adds that hotels should foster of a culture of data security and establish policies and procedures to protect data. Training employees to follow best practices is also important.
  • ...2 more annotations...
  • In the future, Mangal says that hotel operators may want to invest in biometric technology and to use fingerprints or facial scans to restrict access to data.
  • Mangal says that hotels are unlikely to hire more IT professionals directly but that they will continue to contract with firms that specialize in cyber security. “Indirectly, there is a growing need for specialists and IT or tech professionals” to upgrade hotels’ data security and to train employees, she says.
  •  
    This article brings us the real version of how important to launch cyber security system, as there are actual cases in which hotel face loss because imperfect security net. Thus, the professor Mangal suggests that all hotel employees should keep an eye on the threats. At the same time when we protect our customer, we protect and branding our reputation as well. In the future, advanced technology such as biometric technology will be implemented to restrict access to data. Although hotels are unlikely to hire IT professionals directly, but they truly need cooperate with firms which specialized in cyber security, at the same time, help hotels strengthen the training of employees.
cwilliamsiona

Amazon Developing Hand-Scanning Payment System | HYPEBEAST - 0 views

  • Amazon is reportedly in the process of developing a system that scans users’ hands to receive payment instead of a physical credit card, cash or phone system.
  • This method would be particularly useful for shops users frequent often, like their local grocery store.
  • “Customers might insert cards into a terminal and then let the terminal scan their hands.
  • ...1 more annotation...
  • Initial reports in 2019 stated that Amazon was planning to roll out the new technology at Whole Foods locations, as it now owns the supermarket chain
  •  
    This article is about the future of POS systems and what we as consumers can look forward to in the near future. In this article, Emily Engle discusses the current talks Amazon has to implement scans of user's hands to receive payment instead of a physical credit cards, cash or phone systems during your point of sale transaction. Although, just an idea for some retail giants, some retailers in other markets such as China and India use biometric features during point of sale transactions. To get things started, Amazon believes that customers will enter their credit/debit card and scan your print during this initial process. After that you will never need your card again. It is said that since Amazon owes Whole Foods, they will begin the testing period there. Using this new method of shopping, if it comes to fruition, could useful for frequent visitors.
rhoff019

Council Post: Cybersecurity As We Know It Is About To Change - 0 views

  • the global cybersecurity market is set to increase to $270 billion by 2026. This signals the priority boardrooms have placed on cyber risk management even as digital transformation takes place en masse.
  • COVID-19 has become the catalyst to trigger change in the ways we manage and operate technology.
  • Virtual desktops emulate a computer system so that IT can control access as such adding input/output devices as well as software and applications. This could become an important control point when remote workers are operating outside the safety of a corporate network.
  • ...15 more annotations...
  • Telecommuting Is The Only Way Of Working For Many
  • With swift digitalization, security controls will shift to data sources, similar to the trend witnessed in IoT.
  • With millions of employees working from home, hackers’ focus has shifted from enterprise to remote working individuals. To handle the menace that exists in cyberspace, decentralized cybersecurity will rise where greater emphasis will be placed on data sources such as actual remote employees themselves.
  • User access controls have largely revolved around single or two-factor authentication. These methods rely on “something you know (username)” and “something you have (password).”
  • This means identity protection will be a top priority, and the best defense should involve building authentication systems that focus on “who you are.” This would require advanced biometric solutions such as fingerprint/thumbprint/handprint, retina, iris, voice and other facial recognition technologies.
  • The current state of privacy regulations is designed around the enterprise network and building the proverbial wall to keep sensitive data out of prying eyes.
  • With the remote working concept taking center stage, re-evaluation of these policies is needed to address the new cyberthreats.
  • From a risk management perspective, global privacy policies will need to encapsulate standard operating procedures regarding BYOD, GDPR compliance and state privacy laws.
  • The shift to cloud services offers employees, customers, suppliers and everyone else across the ecosystem a seamless and frictionless way to access data and applications. Remote access by various users would compound security challenges and present many new potential attack vectors. In the post-pandemic world, IT resources could shift toward data, particularly keeping data secure across cloud platforms.
  • This will facilitate cybersecurity teams to apply varied access controls and demarcate data storage to minimize the risk of cyber intrusion and data breach.
  • Innovative technologies such as ML/AI and AR/VR will see greater adoption. As we have already witnessed, video conferencing applications will continue to rise as non-contact interactions surge.
  • Sectors such as retail, hospitality and manufacturing will layer their adoption of robotics with added AR/VR capabilities.
  • Cybersecurity teams that are saddled with an events-based approach will be overly burdened with triages when a cyber breach occurs. By embracing an intelligence-driven approach, businesses can digitalize confidently with external threat intelligence as the guiding beacon.
  • Social engineering techniques to trick untrained and unsuspecting employees, third parties and contractors into releasing confidential information or letting an intruder into a corporate network will also intensify accordingly.
  • Cybersecurity awareness training for people across the entire supply chain and ecosystem will prevail.
  •  
    By 2026, the investment in cybersecurity will increase to $270 billion globally. After the COVID-19 pandemic companies will need to reevaluate their cybersecurity systems to adapt to telecommuting as many companies will have some of their employees working from home. Biometric security such as a fingerprint or iris scan will become more common as the typical password will no longer be as secure as it once was.
marble_bird

Modern information technologies in the hotel business: development trends and implement... - 0 views

shared by marble_bird on 08 Jun 20 - No Cached
  • Today, the process of digitalization of the Russian economy has a significant impact on hospitality industry.
  • Digitalization is becoming a major trend, which is evident in the distribution models of hotel services, and also actively comes to the sphere of automation of internal business processes
  • Digital innovations are gradually becoming the new standard of hotel service
  • ...34 more annotations...
  • digitalization of hotels also includes introduction of advanced solutions for analytics and security.
  • Digital security systems can not only track the slightest disturbance of the public peace, but also provide additional information.
  • At present day, it is too early to assess the effectiveness of some recent innovations, that are related mostly to the hotel's image and attract customers.
  • The main trends in the use of modern technologies in hospitality industry in the conditions of digitalization of the economy are presented in figure 1.
  • The main disadvantages of traditional technologies include the following: local server requires regular maintenance from the system administrator; access to database is restricted by local network facilities; connection speed is limited by the speed of a local provider and divided among all who are drawn to the sever database
  • Artificial intelligence plays an equally important role in improving the efficiency of public catering enterprises.
  • Use of artificial intelligence also allows to analyze the work of the restaurant, and to detect violations of rules by the staff via control of bills, number of the discount card uses, as well as the number of cancellations and deletions of checks.
  • The issue of privacy that characterizes traditional tourism industry is also addressed through blockchain technology, minimizing exposure to sensitive data in the face of existing problems with cyber attacks and fraud in traditional financial services.
  • if the concept of hospitality industry enterprise changes, it is possible to change the composition of paid licenses.
  • Almost all companies in hospitality industry have started to think about using chatbots to solve specific business problems [9].
  • One of the ways to get competitive advantages for accommodation facilities is to invest and use new technologies. In this regard, augmented reality is the most promising technology for the modern tourism industry. its development and application can increase the competitiveness of destinations.
  • Augmented reality can be used to interact with guests before, during, and after their stay.
  • Augmented reality technologies can be used to stimulate travel purchases (the effect of being present in a hotel room, as well as demonstrating the environment and local services using a virtual reality headset). Also, virtual and augmented reality, including those with tactile sensations, can be implemented by digital concierges to issue recommendations to the client on various issues and types of recreation
  • The API allows one hotel technology system to automatically (i.e., without the participation of hotel employees) interact with another technology system and gain access to its functionality.
  • The largest companies develop APIs for clients or internal use at some stage.
  • The main point of switching to outsourcing is to optimize the company's costs while significantly improving the quality of services provided. The main criteria for outsourcing are the lack of competitive advantages and not the strategic position of this operation or function for the company
  • With the help of speech Analytics tools, specialists can work with 100% of requests. To do this, all dialogues are translated into text and analyzed using a special system.
  • Based on this analysis, you can develop a change program for existing procedures and processes and optimize self-service systems (personal account, website).
  • The result of the introduction of innovative speech analytics technologies will be an increase in sales efficiency, an increase in loyalty and customer satisfaction, a reduction in service costs without loss of quality, and behavioral analytics.
  • Currently, biometrics can already be used to identify and confirm the client's identity. Face scanning technologies when registering with the service.
  • Analysts predict that the international market for biometric solutions for the hotel sector will grow exponentially in the coming years. Biometrics, as the most reliable and accurate authentication system, can provide real-time information about employees and their use of their working time.
  • The result of using this technology is payment without wallets and Bank cards, increasing the speed of customer service, and a high level of security.
  • In 2018, Amazon presented a special version of the voice assistant for hotels — Alexa for Hospitality, which is currently being tested in Marriott hotels.
  • At the same time, the use of Echo speakers in hotels raises concerns about the privacy of personal data. Amazon claims that audio recordings of the guest's voice commands will be deleted every day, and the hotel administration will not have access to both request records and response records.
  • IT outsourcing is the transfer to a third-party contractor (outsourcer) of all or part of the functions for servicing the organization's information needs. Currently, this technology is becoming increasingly common in the hospitality industry.
  • The result of the analysis of cash transactions is a regular analysis and detailing of violations, categorization of violations, development of measures to counter violations, training of personnel [13].
  • The main problems of implementing information technologies in the hospitality and tourism industry include the high cost of these developments, the duration of staff training processes, and the adaptation of the built system of business processes of enterprises.
  • The problem is also the difficulty of attracting investment in the hotel business
  • Another problem with the introduction of information technology in the hotel business is the lack of relevance of regulatory documents and legal barriers to the introduction of innovations
  • In addition, the introduction of modern information technologies in the hospitality industry is complicated by the level of technical and technological complexity of implementation projects.
  • nformation technologies are improving at a rapid pace
  • In the leading Russian hotels that are part of the global hotel chains, the work is fully automated, technological, and has its own computer and Internet services. Such hotels already have a successful experience in implementing modern information technologies.
  • Customers of the hospitality industry already have a lot of experience in using mobile devices.
  • Digital marketing is becoming a key channel of communication between the hotel and the network. At the same time, only the implementation of continuous data collection, processing, analysis and aggregation tasks will allow the management of hospitality enterprises to achieve one of their main goals - to better understand their customers and interact with them.
  •  
    This article describes trends in technology in the hotel industry and the applications of them in the Russian economy. The article discusses what the trends in IT are and how they may apply to the hotel sector of the hospitality industry, providing real-world examples and hypothetical scenarios. The information in this article is insightful to the relationship between hospitality and information technology and provides a perspective on this relationship from the viewpoint of the Russian hotel economy specifically.
cingram21

South Korean smart city project expands use of facial biometrics | Security Magazine - 0 views

  • aims to make the Korean island province an example of the use of a decentralized digital identity based on blockchain.
  • esidents will manage their ID via a digital wallet.
  • The South Korean government is promoting the project as a way to enable residents to access public transport, public administration services, and access control for buildings across the city
kellym64

Making Waves: Cruise Technology and Digitization for Post-Pandemic Passenger Experience - 0 views

  • Digital check-ins and boarding passes that rely on biometric technology, which are already being used across most major airlines, have now become the norm for cruise ships. Royal Caribbean's seamless check-in is one example of the touchless boarding experience, wherein passengers can simply take a selfie and scan their passports. A similar move has been made by Carnival Corp, who implemented infrared cameras to screen passengers prior to boarding, which helps the ship maintain safety protocols.
    • kellym64
       
      Some of the bigger cruise lines have already implemented these changes and will stick to it to decrease wait times and less contact to avoid any germs spreading.
  • Radio Frequency Identification (RFID) technology has also become a popular adaptation for cruise lines to provide passengers with a more seamless way to board, move about and pay for items on the ship.
  • Wearable devices such as Princess Cruise’s Ocean Medallions, Royal Caribbean’s WOW Bands, or Viking Cruise’s intelligent TraceSafe devices, that come equipped with RFID technology, can act as a room key, enabling passengers to automatically open up doors and pay for drinks, services, games and other amenities. Wearable devices enable mobile identification, which also allows passengers to easily embark and disembark the ship. With just a scan of the wristband, crew members can access a passenger’s necessary information, to maintain faster boarding processes while also keeping travelers and crew members safe and accounted for.
    • kellym64
       
      I have personally used the wirleess key and it is 100 times better than a room key. I can wear the key in the water and I don't have to remember where I placed a room key or remember to take it with me before leaving the cabin.
asanc036

Reinventing Restaurant Experiences Through Facial Recognition - 0 views

  • Biometric technology
  • offers enhanced health and safety
  • personalizes the dining experience, offers a more efficient bill payment system, and increases patron loyalty
  • ...36 more annotations...
  • Facial recognition technology helps with social distancing and capacity measures by identifying the proximity between individuals
  • facial recognition technology reduces physical contact
  • makes the experience more efficient by instantly scanning a guest
  • 's face for verification and payment.
  • safest technology in identity verification, dramatically reducing the risk of payment fraud.
  • 2. Social distancing and capacity requirements
  • 1. Contactless payments
  • keeps track of the number of people in the store
  • 3. Customer loyalty programs and personalized dining experiences
  • allows restaurants to create personalized experiences for loyal customers, and encourage first-time guests to return.
  • recognized as VIPs,
  • weekly regular who likes his burger rare with no lettuce or tomato, thus increasing customer satisfaction
  • 4. Fast-food restaurant transformations
  • with facial recognition
  • customers
  • don’t need to remember a password or log into an app
  • Facial recognition t
  • turns these kiosks into interactive experiences by recognizing loyalty program members and presenting pe
  • ased on
  • Facial recognition
  • past orders
  • also being employed in drive-through lines
  • saving time
  • 5. Employee systems: access control, time and attendance clocks, and ordering terminals
  • Advanced technologies like FaceMe® can be installed at staff entrances to check body temperature and mask-wearing while accurately identifying employees
  • simplifies clocking-in/out
  • accurate login capabilities without the need for keys or cards.
  • FaceMe SDK
  • FaceMe
  • facial recognition engine
  • to create personalized and efficient customer experiences
  • FaceMe Security
  • It can also display body temperature (when connected to a thermal camera), identify opted-in VIP customers, clock-in/out employees, flag block-listed individuals, and send real-time alerts to security personne
  • software solution that performs facial recognition even if users are wearing a mask.
  • FaceMe Health
  • installed on a PC connected to a camera with thermal imaging capabilities.
  •  
    Biometric Technology is being implemented in restaurants offering better health and safety, personalised dining experiences and efficient payment methods. Restaurants are using facial recognition for the following: 1. Contactless payments - scanning customers' faces for safe payment verification. 2. Social distancing and capacity measures - helps identify proximity between individuals and tracks number of people inside a store. 3. Loyalty programs and personalized dining - opted-in diners are recognized as VIPs giving them personalized service and suggesting past preferences. 4. Fast-food restaurants - customers don't need to remember a password or long into an app. Facial recognition is being implemented in drive-through lines to save time. 5. Employee systems - technologies can check body temperature and accuracy of mask wearing, it also simplifies cocking in and out and gives them login access to the POS terminals.
shawndab

Philips partners with Nowatch to create cortisol monitor to help people control stressf... - 0 views

  • Nowatch, a new contender in the expanding biometric fitness tracker market has developed a wearable device, in partnership with Philips, which measures cortisol levels and alerts users about their stress load up to 60 minutes in advance.
  • an interchangeable gemstone – but they can measure metrics such as temperature, breath rate, heart rate, movement, blood oxygen and sleep, in addition to stress – with the goal being “complete mind and body wellbeing”.
  • Coining the term “awareable” to describe Nowatc
  • ...3 more annotations...
  • According to the American Institute of Stress, stress can degrade your immune system, damage your body's ability to fight infection, rewire the brain and impact gut health.
  • It employs biosensing (a devices used to detect a substance) through electrodermal activity (EDA). This process measures changes in conductivity produced in the skin by the sweat glands.
  • Cortisol helps regulate sleep cycles, blood pressure and blood sugar levels, but those with higher levels risk developing mental and physical health problems.
  •  
    These new biometric devices will help consumers monitor their cortisol levels and reduce their stress. They are called "awareables" because you can not tell the time with them but you can become more aware of your body's wellbeing. The interchangeable faces look like gemstones and would be great retail for a hotel spa.
mandalysha

The Restaurant of the Future: 12 tech predicitons - 1 views

  • The Restaurant of the Future: 12 tech predictions
  • New developments in machine learning and artificial intelligence, twinned with more efficient and effective data capture, look likely to have a significant impact on the restaurant world in the coming years
  • Companies such as tech giant Acrelec, for example, are harnessing artificial intelligence and machine learning to provide menu recommendations based on other factors. In Acrelec’s case, its technology learns what menu items are typically purchased together to give customer more intelligent recommendations
  • ...20 more annotations...
  • Developers are also already working on digital menus that change depending on the user. So, for example, a customer who has shared data about their allergies or diet choices, such as being vegan or vegetarian, will only see menu items that meet this criteria
  • Restaurant groups including SSP, Big Table, Boparan Restaurant Group and Din Tai Fung are among those trialling robotic waiters designed to support staff members with tasks such as delivering food and clearing tables
  • As recruitment challenges continue to bite, more restaurant groups are likely to look to automation for help
  • Could machine learning stop restaurant operators avoid opening the wrong venue in the wrong place? That’s the pitch from US company Borne, which uses artificial intelligence (AI) to analyse a wide range of data points to help predict the viability of a concept in a particular location
  • The company says that through ‘superior analysis and pattern identification’ its The Borne Report service can reduce restaurant failures by eliminating what most would agree is the root cause of closures - the wrong site in the wrong place
  • intuitive technology that automatically adjusts aspects such as lighting, volume and music tempo in a restaurant based on a number of important factors, such as that offered by tech company Startle
  • Tech start-up Karakuri has developed an ‘automated frying solution’ that can integrate with existing systems to drop fries and other items when required. As well as labour savings, the company says food waste is reduced thanks to portion control technology that ensures fry baskets are filled with the right amount of product to match demand
  • The company even considers the likely mood impact of music using a model of neuro-typical responses to individual tracks
  • Startle also provides digital signage and can set rules that change what’s on the screens depending on the weather or footfall, such as ice cream promotions during heat waves, or hot drinks during cold spells.
  • Chris Sanderson, founder of shiftworking marketplace limber, believes that apps such as his will give rise to the ‘portfolio career’.
  • employers embracing tech to pull from a larger pool of staff and lower the barrier to entry for new joiners
  • The pitch of apps such as limber is that they can help hospitality businesses connect with a growing generation of talent who are looking to work more flexibly and help them hire
  • As the global hospitality industry looks to combat crippling staff shortages, robotic fry cooks are now being deployed back-of-house
  • The US is leading the way, with burger brands including Jack in the Box and White Castle experimenting with burger flipping robots and Panda Express having rolled out a robotic wok
  • According to Startle, increasing the bass of music has been proven to make listeners feel more confident and increase levels of dopamine
  • Acrelec’s QTimer 2.0 which, during busy periods, can automatically switch to a simplified menu and recommend items that are quicker to prepare and guide customers to make a decision more quickly to avoid a back-up of traffic
  • Biometrics looks set to further shake up how payments are made, with fingerprints more likely to become the norm than facial recognition, which is generally considered less reliable
  • Yet many brands, particularly those with a global reach, are already seeing the metaverse as the next big thing in both marketing and customer experience, including in the hospitality sector
  • For the restaurant of the future, sustainability will be more than just a buzzword related to the procurement of ingredients. Instead, it will refer to much-wider remit of considerations to help operators reduce the pressure on their bottom line
  • Energy control devices that can communicate with different kitchen units and regulate their power supply are likely to be key in helping restaurants reduce their energy costs. “Such technology will be able to cut down on peak demands,” explains Threlfall. “These devices could help restaurants reduce their total electrical costs by between 5% and 25% and decrease peak power consumption by 20% to 40%
  •  
    In this article, BigHospitality describes 12 tech predictions that will take place in the restaurant sector. With advances in AI, robotics, and payment technology, the impact will effect the restaurant space to shift towards adopting these technologies for everyday use. Such technologies are: harnessing AI to provide menu recommendations depending on user, robotic waiters and kitchen equipment, intuitive dining rooms, and using biometrics for payments.
vriverol

Hoteliers: Prioritize Digital Identity Verification in 2023 | Hospitality Technology - 0 views

  • In a digital age where travelers crave instant, one-tap experiences, no hotel can afford to isolate itself - and digital identity verification is a crucial cog in the mobile check-in experience.
  • Digital ID technology validates that an ID is authentic, further mitigating fraudulent activity and deterring bad actors. In addition to scanning their ID and providing biometric data, guests must take a photo of themselves which must fit specific criteria - including visible facial features and clarity of the image - which is then cross-verified for authenticity.
  • Digital identity verification eliminates the friction of another touchpoint in the guest journey, allowing travelers to bypass the front desk, check-in, and access their room key with a few taps on their device.
  • ...3 more annotations...
  • With the added encryption and authentication of digital ID verification, hotels can protect guests from malicious attempts at identity theft and ensure their own defense is in place to shield them from fraud.
  • Hotels have a legal obligation to keep paperwork of their guests on file. However, gathering details and scanning the ID of each guest is not only time-intensive, but also creates room for error. By integrating digital identity verification into the mobile check-in process, hoteliers can ease multiple pain points across their operations: first, by removing the need for front desk staff to check each guests’ ID against their profile; second, by automating what is a legal requirement.  
  • Mobile check-in and digital identity verification should perform the heavy lifting on mundane operational tasks - such as scanning IDs and handing out key cards - freeing up staff time to focus on other elements of the guest experience.  
  •  
    This article touches on the advantages of using biometric digital identity verification in hotels. Guests that have traveled a long way are going to be exhausted and irritated if they need to stand in a long check in line. Using digital identification can not only help speed up the check in process, but also make it more secure. Front desk workers will not have to worry about mixing up documents or mishandling the guest's sensitive information, and will also be freed up to focus on other tasks. This can also help the hotels avoid chargebacks or fraud, as they can prove the guest was there and the added encryption will help stop identity theft.
rebecca Bonet

Lost Tree Club Turns to ClubPay as Payroll, HR Partner | News | Hospitality Magazine (HT) - 2 views

  • It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate.
  • The Lost Tree Club of North Palm Beach, FL will begin using ClubPay's payroll and HR management solutions.  In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal .  It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate
  • In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal
  • ...3 more annotations...
  •  ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • Lost Tree will have unlimited access to over 180 standard payroll and HR reports and the ability to easily create any custom reported needed for proactive decision making. 
  •  
    The Lost Tree Club of North Palm Beach, FL chose ClubPay for payroll and HR management solutions. ClubPay will help processing payroll, printing checks, accurately managing deduction, ensuring compliance with payroll policies and filling payroll taxes so that HR staff can focus on more centric activities. 
  •  
    This article talks about The Lost Tree Club that is located in North Palm Beach will be using ClubPay's payroll and HR management solution. Lost Tree Club will benefit from The ClubPay's new" HR and Benefit Essentials" online portal it designed to help the club's human resource and employee administrative work fast, efficient and, mostly importantly, accurate. It will help with processing payroll, printing check, accurately managing deductions, ensuring compliance with payroll policies and filling payroll taxes.
Melisah Miller

Hotel Security: Locking Systems | Hotel Industry Magazine - 0 views

  • Historically, hotel users travelled with less high value transportable goods. However, in today’s world this is no longer the case. Most clients now travel with laptops, mobile phones, iPads and so on. This obviously appeals to the less law abiding members of society and today’s conscientious hoteliers are addressing this threat with increased traceability and security.
  • Mechanical keys are no longer an acceptable security measure in the Hotel sphere. They are easily lost and readily duplicated. A lost Key will necessitate the changing of the entire Lock at the guest room if security is to be maintained. Modern RFiD card systems negate the need for concern in this area, a lost card can simply be deactivated and rendered useless to a potential intruder, when combined with the audit trail of events at the lock this inspires guest confidence.
  • RFiD locking systems are becoming the technology of choice in today’s market. As there is no physical contact between the card and the lock there is no need for open channels for card insertion or interference from external sources. The cards themselves have no magnetic strip or microchip on the surface of the card and the limited information on the card is securely encrypted (No personal information is contained on the card at all).
  • ...2 more annotations...
  • Today’s biometric locks are reliable, cost effective and aesthetically pleasing. I think it is only a question of time before we see the emergence of cost effective systems based at reception that will read the clients print and update the room lock remotely.
  • Security requirements in hotels will inevitably become more of a deciding factor for consumers when booking rooms. As consumers become more aware of the technology hoteliers with a blasé attitude to security will inevitably see their occupancy rates suffer.
  •  
    Nowadays, people are traveling with more valuables than they used to years ago. As a result, "hotel security measures are now paramount for hoteliers, and selecting the right type of locking system for the property can be a minefield for owners". Mechanical keys and poorly maintained electronic door locks do not offer guests a sense of security. Modern RFiD card systems are becoming the popular technological choice for hoteliers. Biometric locks, which read a fingerprint or face, are reliable and cost-effective, as well. However, they are more of an ideal security solution for offices, back-of-house, or wine stores. Not only are the RFID locks harder to hack, they are cost-effective as well. The lack of physical contact between the card and the lock makes open channels for card insertion unnecessary. The cards do not have a magnetic strip or contain microchips. The card itself only has encrypted non-personal information associated with it. In addition, since there is no contact between the card and lock, "there is no requirement for read head cleaning or replacement of read heads due to wear". As a result, the amount of faulty cards is minimized and guest satisfaction increases.
  •  
    As this article mentioned, more and more people pay attention on the issue of hotel security because of the development of modern technology. People began to worry about their safety. For the locking system, we use RFID card systems to ensure the safety. Even though it is lost, we can deactivate it at soon. It also reduce the burden of employees in Front Desk. At the same time, we should observe surrounding environment and learn to protect ourselves. In my opinion, the updating of this locking system is a very good idea to save cost and more efficiently.
  •  
    This article answers questions that summarize the change in hotel security. The article explains why hotels have taken a new route in locks for the guests, stating that the needs of a secure stay has grown with the changes in the value of goods that each customer brings.  The article concludes with a brief description of how hotel security will evolve over the next 5-10 years.  overall i think this is a good article that explains some of the questions that many people have.
Yue Li (3011472)

Keeping Guests Safe: Hospitality, Political Unrest and Terrorism - HFTP Connect - 0 views

  • Installing bullet proof glass in secure areas, lower level windows, and in some cases, hotel shuttles. Installing riot shutters in areas where civil and political demonstrations occur, or are likely to occur. Installing reinforced doors. Building panic rooms or highly secure suites for high risk guests, such as politicians and celebrities.
  • Adding additional wiring for back up phone
  • systems and having satellite communications available. Hiring only law enforcement trained guards and engaging government
  • ...1 more annotation...
  • response systems. Using Explosive Detection Animals to monitor public areas, sleeping floor hallways, etc. Building secure mailrooms with small X-ray machines Adding access control systems and next generation CCTV to monitor “back of the house areas.”  In some cases, these feature motion controls, facial recognition and more. Increasing the amount of staff training to respond to suspicious situations and guest concerns. Installing crash rated fencing and pop up barriers.
  •  
    Because of the global terrorism and political unrest, hospitality as a vulnerable target must take action to prevent terrorism. One big problem is how to keep customers and employees safe without ruin customer's experience. This is said because customers in the United States pay less attention to security while enjoying their vacation. Therefore, it is the responsibility of the hospitality industry to make sure that their customers are safe. There is a couple of ways to protect customers under terrorism. For example, using biometric technology to recognize and monitor suspicious person. Using explosive detection animals to monitor public areas, and installing crash rated fencing and pop up barriers, etc.
  •  
    Yes, I like this article very much. It would certainly protect guest from not only hurricanes but thrown objects, or any other intruder coming through the window. The problem is statiscally speaking, most break inns occur through the front door or forced entry..
Chang Ren

Five tech tips to prevent employee theft | Hotel Management - 0 views

  •  
    this article talks about five tech tips that help to prevent employee theft. for problem 1 taking money from the register, CCTV can help, but internet protocol cameras can bring more convenience and new features. For copying the company's digital asset, using cloud-based security services, company can monitor where its information has been removed. For stealing customer data, encrypting customer data can be vital in dealing with this problem. For pilfering products, RFID readers can help detect either up to 40 feet way or up to 300 feet away. For cheating on time sheets, biometric identification systems keep employees accountable for their time on the job and prevent "buddy punching," the practice of having colleagues clock their peers in and out.
« First ‹ Previous 41 - 60 of 102 Next › Last »
Showing 20 items per page