Skip to main content

Home/ Hospitality Technology/ Contents contributed and discussions participated by cwilliamsiona

Contents contributed and discussions participated by cwilliamsiona

cwilliamsiona

Hospitality & Event Planning: The Ingleside Hotel - 0 views

  • With over 40,000 square feet of renovated meeting and banquet space, The Ingleside Hotel in Pewaukee, WI provides a meeting experience like no other
  • Business events can be something special with wide open spaces for team building right outside the door.
  • Onsite experiences include options like nightly s’mores roast, personalized team building competitions, oversized games, and themed scavenger hunts. Additional options incorporating local venues or charitable giving options are available to make your next event or overnight stay truly memorable
  • ...2 more annotations...
  • A new program, Experience Ingleside, has been developed to create unique opportunities for guests to explore everything the property and local community has to offer
  • The 192 remodeled guest rooms and suites feature beautifully appointed glass and tile bathrooms, flat screen televisions, and refrigerators. To make doing business easier, guest rooms and suites also include a work station with complimentary wireless internet. Guests appreciate the numerous property amenities such as the indoor pool, newly renovated fitness center, and onsite dining.
  •  
    The hotel event planning business is a very lucrative business for hoteliers. Renting out space for special events such as weddings, birthdays, graduations parties and conferences are all ways hotels can earn extra revenue. In this article, "Hospitality & Event Planning: The Ingleside Hotel, provides a brief overview of the 40,000 square feet renovated meeting and banquet space. The Ingleside Hotel in Wisconsin created a new program called 'Experience Ingleside that will create unique opportunities for guests to explore both the property and the local community. For the frequent business traveler, this space is great as it offers guests rooms and suites that include a work station with complimentary wireless internet.
cwilliamsiona

Data Security in Hospitality - Why Is It So Important? - 0 views

  • The hospitality industry has one of the highest numbers of security breaches.
  • As a result, the hospitality sector seems to be an ideal target for cybercriminals looking to carry out credit card fraud and identity theft crimes.
  • Such complex ownership structures could result in breaches as in the case of the Wyndham Worldwide breaches which occurred back in 2008 and 2010
  • ...8 more annotations...
  • These criminals infect point-of-sale systems with malware that scrapes card information. 20 out of the top 21 high-profile breaches that have occurred since 2010 have been a result of this strategy.
  • One of the more recent data breaches in 2019 - the Earl Enterprises data breach involved the theft of over 2 million credit card numbers. It is believed that the breach was the result of malware installed on POS systems at the popular restaurants run by the company.
  • Having well-trained staff is invaluable for ensuring the secure collection and storage of sensitive data. However, the hospitality industry has a very high turnover rate due to the fact that it largely involves seasonal work.
  • Just one untrained individual can give cybercriminals easy loopholes to gain access to sensitive customer data.
  • It involves employees selling customer data to third parties unknown to the management of their organization
  • High profile breaches such as the recent Marriott International data breach which resulted in the leakage of the personal data of over 500 million guests continue to drive up awareness levels.
  • Failure to provide adequate data protection can have catastrophic consequences for hospitality companies
  • Organizations in the hospitality sector can protect the data of their customers by implementing a number of best practices for mitigating the risks associated with data collection.
  •  
    According to this article, the hospitality industry has one of the highest numbers of security breaches. Due to the nature of the business, credit card fraud and identity theft crimes seem to be an ideal target for cybercriminals. Humor error, high turnover rate, and insider threats are just a few primary factors for security breaches within the hospitality sector. The consequences of data breaches can have a long lasting impact on the company, including, customer trust, tarnished brand reputation and legal and financial problems. As we all know, hotel owners and operators do not want anything to impact their revenue. Encryption of credit card information, operating a continuous training program in cybersecurity, adhering to relevant regulations, using firewalls, and a detailed response plan in the event that a data breach should occur are a few practices the hotel sector can implement to mitigate a cyber attacks.
cwilliamsiona

4 hotel accounting challenges and solutions | Hotel Management - 0 views

  • Watson shared with Hotel Management four of the most common challenges he sees when it comes to hotel finances and accounting and offers advice on how to solve them
  • The real challenge then becomes how hoteliers can implement affordable and scalable solutions without enormous cost that will also meet owner expectations
  • The solution: Partner up
  • ...8 more annotations...
  • can leverage best-of-breed accounting and financial technology at a fraction of the cost of ownership
  • “Adopting solutions that are developed by hoteliers exclusively for hoteliers gives users a critical leg up over their competition,
  • How can hoteliers meet the labor demands of the peaks without overstaffing for the valleys and also stay within budget?
  • The solution: Real-time monitoring for labor
  • With an overwhelming amount of data, many hoteliers suffer from paralysis by analysis.”
  • The solution: A centralized platform is key
  • “Guest service, sales, operations, financial management, accounting, cash management, asset management, balance sheet performance, maintenance—these are just a few of the priorities on every hotelier’s to-do list,
  • The solution: Outsource it
  •  
    In this article, the author discusses four hotel accounting challenges and solutions with Scott Watson, Executive Vice President of Sales and marketing from M3. According to this VP, hotel finances and accounting can be complex and come with challenges. We will discuss the challenge and solutions to the four listed issues: Enterprise Resource Planning, Staff Variations, Data Overload and Core Challenges. Firstly, the challenge with enterprise resource planning is how do hotels implement affordable and scalable solutions. Scott believes partnering up can cut costs. Secondly, staff variations and labor demands and the importance of staying within the budget. Scott's solution to this is real-time monitoring for labor. Cloud- based reporting can help manager monitor the daily labor costs and other payroll functions in real-time. Thirdly, data overload. The challenge here is how to do hotels present that data collected. According to Scott, the solution here is having a centralized platform. This allows for a check and balance system and may assist in monitoring cash flows, etc. Lastly, the fourth challenge are core challenges such as guest service, sales, operations and cash management. The main challenge here is how to hotels monitor the core competencies that generate revenue. The answer, according to Scott, is to outsource it. Outsourcing can be an efficient and cost-effective solution but it is not for everyone.
cwilliamsiona

Amazon Developing Hand-Scanning Payment System | HYPEBEAST - 0 views

  • Amazon is reportedly in the process of developing a system that scans users’ hands to receive payment instead of a physical credit card, cash or phone system.
  • This method would be particularly useful for shops users frequent often, like their local grocery store.
  • “Customers might insert cards into a terminal and then let the terminal scan their hands.
  • ...1 more annotation...
  • Initial reports in 2019 stated that Amazon was planning to roll out the new technology at Whole Foods locations, as it now owns the supermarket chain
  •  
    This article is about the future of POS systems and what we as consumers can look forward to in the near future. In this article, Emily Engle discusses the current talks Amazon has to implement scans of user's hands to receive payment instead of a physical credit cards, cash or phone systems during your point of sale transaction. Although, just an idea for some retail giants, some retailers in other markets such as China and India use biometric features during point of sale transactions. To get things started, Amazon believes that customers will enter their credit/debit card and scan your print during this initial process. After that you will never need your card again. It is said that since Amazon owes Whole Foods, they will begin the testing period there. Using this new method of shopping, if it comes to fruition, could useful for frequent visitors.
cwilliamsiona

Southwest Will Put Content on GDSs: Business Travel News - 0 views

  • Southwest Airlines at long last will provide content and full booking capabilities in global distribution systems via agreements with Travelport and Amadeus
  • Southwest president Tom Nealon said the GDSs are the "third leg of the stool" in Southwest's distribution strategy for business travel, the other two being direct channels and the Swabiz booking tool.
  • Southwest has rolled all those approaches and its recently revamped sales team into a newly named Southwest Business umbrella
  • ...4 more annotations...
  • "We have a great business product, but we've been harder to do business with in terms of how you book, transact and settle," Nealon said
  • "The shift away from our [Basic Booking Request] and the basic approach to an industry-standard GDS is important.
  • Southwest projects that the GDS presence will bring between $10 million and $20 million in additional revenue during the second half of 2020
  • "We're going to compete hard and compete to win
  •  
    In sum, this article discusses the long awaited partnership with Southwest airlines and global distribution channels Amadeus and Travelport. In the past, there have been many debates regarding the topic of "full content" between airlines and travel intermediaries. However, according to Southwest, this agreement will bring "the highest level of participation." As Southwest continues to revamp and improve the way it competes in the global market arena, Tom Nealon, President of Southwest has stated that, "GDSs are the third leg of the stool in Southwest's distribution strategy for business travel. With its great business product, Southwest is hoping to improve the way consumers book, transact and settle by using global distribution systems. With a conservative outlook, Southwest is hoping that the newly formed partnership with Amadeus and Travelport will generate between $10-$20 million in additional revenue in the second half of 2020.
cwilliamsiona

BMS Helps Hoteliers to Adopt Green Cleaning Practices | Hotel Business - 0 views

  • hoteliers are looking at cleaning methods that are good for their workers and good for the environment.
  • The BMS mission is to provide a clean, sustainable and healthy environment for hotel guests, hotel staff and our staff that provides the service,
  • The added benefit is that they are also safer for the environment.”
  • ...3 more annotations...
  • Selecting products with minimal or eco-friendly packaging can have a big environmental impact.
  • Practicing green cleaning as a part of your overall sustainability efforts has a positive impact on guest perception, which can lead to higher occupancy and revenue.
  • good for the planet, good for the balance sheet
  •  
    This article discusses the importance of hoteliers using green cleaning products. The added benefit to using green cleaning products is safe for the environment. If hotel practice green cleaning, it may lead to higher occupancy and revenue. If consumers are eco-friendly, they want their hotel to be as well. Overall, our society is becoming more aware of products that are impacting our environment and it is vitally important that hotels listen and make change that for good for the people, good for the planet and good for the balance sheet.
cwilliamsiona

Diigo - BMS Helps Hoteliers to Adopt Green Cleaning Practices | Hotel Business - 0 views

  •  
    This article discusses the importance of hoteliers using green cleaning products. The added benefit to using green cleaning products is safe for the environment. If hotel practice green cleaning, it may lead to higher occupancy and revenue. If consumers are eco-friendly, they want their hotel to be as well. Overall, our society is becoming more aware of products that are impacting our environment and it is vitally important that hotels listen and make change that for good for the people, good for the planet and good for the balance sheet.
cwilliamsiona

Technology and trends in hotel energy management - Insights - 0 views

  • no one knows what the industry’s problems will be in five or ten years, it’s crucial to invest in a scalable system that upgrades itself to address the problems of the future.
  • Traditionally, it has been up to the guest to shut off their lights and turn their AC to the optimal temperature. With effective, modern technology, hotels – and guests – can supervise and implement eco-friendly efforts with little more than the tap of a tablet – incredibly easy for staff, perfectly unnoticeable for guests.
  • With the advent of the “Internet of Things” (IoT), hotels can leverage technology that tracks temperature, room occupancy and more from any web based device and adjust as needed in real time. This translates into a huge win for properties. Due to IoT, energy controls, like thermostats and sensors that have typically been commoditized are now interconnected with other systems and provide valuable data back to the hotelier.
cwilliamsiona

How Technology has Shaped the Hospitality Sector in 2019 - BW Hotelier - 0 views

  • hotels have started investing in personalisation and AI technologies that take guess-work out of the equation and automate the entire process of creating personalised guest experiences.
  • We’re seeing an increasing number of hotels recognize this reality, and begin to integrate technology with the service they provide to deliver a better guest experience.
  • cloud systems connect with each other more easily and can help hotels make data-backed smart decisions instead of relying on fragmented data of disparate systems.
  • ...3 more annotations...
  • 94% of business travelers and 80% of leisure travelers appreciated the ability to request in-room services and message hotel staff using their own smartphones. 38% of guests chose to use tech platforms like a hotel concierge to search for food and beverage options, activities and more instead of searching the internet, or asking recommendations from hotel staff.
  • millennials have a decidedly digital approach to purchasing behavior, and this demand is a primary driving force behind the need for business to adopt relevant technologies to cater to these generations of travelers.
  • Now, guest expectations include the need for an experience rather than a service, the ability to personalize their stay, privacy of data and more.
  •  
    In "How Technology has Shaped the Hospitality Sector in 2019," author Pranjal Prashar believes that the use of certain technological advances, will allow hotels to provide exceptional guest experiences. Prashar states that there has been an increase in the number of hotels that have recognized new and innovative technologies and have started to implement these advances to deliver a better guest experience. One of the benefits of using such advances as the PMS and RMS systems is that it can help hotels make data- backed decisions. In today's world, guest expectations have moved from basic needs such as clean rooms to including the need of an experience says Prashar. With millennial's projected to overtake baby boomers as America's largest population, I believe it is vital that the hospitality industry as well as other industries invest in technology to stay in front of the curve.
1 - 9 of 9
Showing 20 items per page