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Trump International Hotels & Tower in Toronto has selected to use MICROS Opera and MICROS RES. The MICROS OPERA system includes property management, vacation ownership, and customer information to manage customer data and provides the most advanced technology. Trump selected MICROS RES because of it's rich restaurant operations functionality. Trump is pleased to be working with just one company that provides so much advanced technology. The company looks to gain more efficiency and secure processes and enable employees to provide superior experiences to their clients/guests.

The renovations include an outdoor patio, large glass windows, and a contemporary exterior design. Inside, there will be booth, table, bar, and lounge seating, the latter with leather chairs. It will have Wi-fi, a television, and a fireplace. Part of the changes include new uniforms for employees and digital menus Read more at http://www.toledoblade.com/business/2013/10/07/Wendy-s-makeover-in-Perrysburg-includes-new-look-digital-menus.html#mL60M2aulWC9PuTp.99

CHMWarnick has become the only third-party hotel asset management company providing full owner-entity accounting capabilities as it has expanded its accounting services available to asset management clients. It's ownership accounting include several services that have proven to further elevate the firm's asset management in delivering value for hotel owners.

Mercedes-Benz President and CEO Steve Cannon stated, "Customer experience is the new marketing," and his prediction helps explain a new wave of optimism. Nowadays, hotels are judged by whether guest experiences match customer expectations. Individuals desire to be engaged when they want, where they want, with the content they would like to see. It's about people, connection, service quality, engagement and experience. The future will belong to those hotels and hotel brands that create the most memorable customer experiences. Using a cloud PMS for managing a hotel efficiently, is an essential shift to improve operations and increase profitability in the hospitality industry. Also, a cloud-based PMS enables mobile self-service to provide self-check-in options for hotel guests. This hotel experience contributes to guests' comfort and improves their experience as soon as they arrive, which in turn, increases customer satisfaction. Cloud PMS allows hotels to easily keep track of all their guests' personalized preferences and provides a system for delivering individualized services and amenities to meet their needs. Personalized service makes guests not only feel welcome, but also creates an emotional bond between hotels and their customers. This is a win-win situation, which creates guest loyalty in the long run.

McDonald's has consistently been "beaten to the punch" by its competitors regarding the use of technology in its restaurants, and it has shown in an overall 10.4 decrease in foot traffic from its peak. In a cross-promotional attempt to advertise its new menu offerings while connecting with a younger (i.e. Millenial) market to show off their increased technological offerings (e.g. mobile ordering, digital smart menu boards, self-service ordering kiosks, and even delivery), McDonald's set up a Big Mac vending machine in Boston's Kenmore Square that dispensed burgers in exchange for a video posted to the consumer's twitter account. This multi-facted marketing technique allowed them to deliver their tech-driven message to potentially several hundred new consumers for every burger that was dispensed. This is a highly cost-effective marketing strategy that will allow McDonald's to focus its resources on continued development of the tech solutions that the event is aimed at promoting.

The premise of the article is based around the future of Quick Service Restaurants (QSR) and food delivery services within the industry. Within it is the premise it states that the Total Addressable Market for delivery will increase from $60 billion to $220 billion. Furthermore it notes that Amazon's acquisition of Wholefoods and the use of technology in more traditional restaurants may effect QSR performance. That being said though QSR like McDonald's, Dominoes, and Panera, have spent a considerable amount on their I.T structure to further compete with the trend.

The article basically discusses six different ways how PMS's help shape and make the lives of hotel owners much simpler because they take a way most of the behind the scenes thinking action that is needed to run a fully operational hotel. Which ultimately gives the hotel owner more time to consider ways to satisfy their guests to persuade them to keep coming due to the exceptional customer service that may be given.

Cloud computing is the delivery of on-demand computing services -- from applications to storage and processing power -- typically over the internet and on a pay-as-you-go basis. Cloud computing underpins a vast number of services.

This articles refers to the restaurant industry and how technology has helped it enhance the customer experience moving forward. For example, it touches on topics such as mobile and online ordering, in-house experience, and internet connectivity. The most interesting point was the topic of self-service as part of the in-restaurant experience. It refers to data of how a customer would prefer to use a self-ordering kiosk if it were offered. More fast food restaurants like McDonalds and Taco Bell seem to be embracing the unattended POS, which per the article appears to be a growing trend.

The leader in the airline industry, Emirates airlines is collaborating with Sabre Corporation Technology to provide better services for it's customers, as well as receiving more in revenue. Studies have shown that customers enjoy customizing their travel plans and by working with this new type of technology partnership, the software is being developed that will allow the customers to customize every aspect of their trip. They can filter based upon price, miles earned, and date/time while then adding on any other options, but rather through just one airline, this software allows guests to choose from all airlines within the Emirates family. I think this type of investment technology is the future, because the airline industry has already changed the way we purchase airline tickets, by no longer including seat selection, checked baggage, and now even carry-on baggage. Instead of trying to make the customers feel like the airlines are charging for every littl thing (which they are), this type of technology can let guests feel like they are truly creating their own trip.

This article describes the implementation of SaaS (software as a service) in the hospitality industry. It is forecasted that by 2020 the packaged software will decrease to 10 % of all new installations. Hospitality industry, a 24/7/365 fast paced business, is totally dependent on the functionality of its internal systems. On demand platforms in every category are needed in the hospitality industry to maintain continious performance. Essential property management systems (PMS), point of sales systems (POS), service and marketing systems as well as guest engagement platforms are often provided as SaaP nowadays. Cost savings, flexibility, scalability, employee productivity, and guest service are named among the benefits of SaaS. However, there are some disadvantages such as the issue of integration and interfacing. Sometimes there are more than 50 systems used to manage a single property, so the provider should be able to guarantee their complete integration. The author states, that SaaS will enable hotels gather information about the guests, their preferences and habbits not only from their own records, but also use other resources, including those from different industries. This gives the hotels an opportunity to provide excellent service to the guests. However, I suppose that using guests' profiles gathered by other institutions might be not legal in some states. Thus, hotels need to consider that while making a decision.

SensyTouch's newest technology may be a solution to eliminating traffic at the front desk as well as a tool managers could utilize to improve their guest services ratings. As we know, the front desk experience could be very frustrating at times, especially when encountering overcrowdedness and facing long periods of waiting time upon arrival. SensyTouch's multi-touch software application provides guests with the ability of fully managing their hotel stay experience at their own convenience - including a speedy check in and express check out process. In addition, the application includes features such as hotel amenities, local attractions, entertainment as well as other information that guests would normally obtain from the front desk agents. In all honesty, I believe this tool could be a great addition to any large hotel's guest services department. Guests tend to bombard the front desk with miniscule matters and this multi-touch application could be the perfect solution to reducing the number of those inquiries as well as allowing agents to concentrate on escalated issues and matters that demand greater attention.

Hotels have always looked for ways to improve guest satisfaction to stay competitive. And since travelers are becoming increasingly tech savvy it makes sense that those hotels would look for ways to meet the "wants" of today's travelers. But it's not just about providing new services, it is also about improving existing services that are difficult to provide at consistent levels. For example, there are so many things included in the check-in experience that must be done right in order for a guest to be satisfied with the process, e.g. the agents appearance, demeanor and professionalism, their level of competency, the wait time, etc. So much effort is made to find, hire and properly train these first contact employees and even then hotels often fall short of guest expectations. Technology solutions would eliminate the need for these tasks and bring a level of consistency to this and other activities related to staying at a hotel. But can tech completely replace human interaction? I believe it can and will in some hotels that will be designed for those guests that want that kind of experience. As a business traveler, I'm happy when I can bypass the front desk check-in lines and register myself using my phone and also use my phone as my room key. It's exciting to see the innovative spin being placed on routine hotel related activities, but the industry is likely a generation away from unmanned hotels being an accepted norm.

Another Article about how Covid-19 has affected the industry. In this one in particular, is about an application that can be accessed by Android phone or website called Event Tow. With this new app that was inspired in millennial technology and Covid-19 pandemic, the customers can book events from the comfort of their homes and/or office. I believe this could be another example like the Smart-bar

The article breakdowns how digital disruptions has ignited innovation especially in the travel space. Data is showing how travelers expect digital technology to help with enhancing their travel experiences. Using digital technologies such as artificial intelligence (AI) and the Internet of Things (IoT) you can deliver on these travelers expectations in technology.