Group items tagged

Here BusinessWire, via The National Post, discusses the Inaugural Conference for the travel industry's leading travel advisors. The conference was hosted by ULTRA Luxury Exchange, which is led by a staff of global travel industry experts with decades of experience in the luxury travel industry and event management. Behind the ULTRA Luxury Exchange, is Questex Hospitality + Travel who developed and curated the conference. Questex Hospitality + Travel is the world's largest multinational media, event and eCommerce company which serves the global and hospitality industry. The multi-day conference brought together the "greatest minds in the luxury travel advisor community," according to Ruthanne Terrero of Questex. New travel trends were discussed through key-note speakers, presentations and moderated panels. Topics included, "Capturing and Capitalizing on the Millenial Luxury Travel", "The Art of Customer Service", and "The Rising Trend for Butler Service in Luxury Hotels." The millenial generation was the main topic for discussion with a growth in buying power in the luxury travel industry. The privileged conference attendees will have exclusive access to the formal research presented in the conference to reference for the future.

McDonald's has consistently been "beaten to the punch" by its competitors regarding the use of technology in its restaurants, and it has shown in an overall 10.4 decrease in foot traffic from its peak. In a cross-promotional attempt to advertise its new menu offerings while connecting with a younger (i.e. Millenial) market to show off their increased technological offerings (e.g. mobile ordering, digital smart menu boards, self-service ordering kiosks, and even delivery), McDonald's set up a Big Mac vending machine in Boston's Kenmore Square that dispensed burgers in exchange for a video posted to the consumer's twitter account. This multi-facted marketing technique allowed them to deliver their tech-driven message to potentially several hundred new consumers for every burger that was dispensed. This is a highly cost-effective marketing strategy that will allow McDonald's to focus its resources on continued development of the tech solutions that the event is aimed at promoting.

I found this article to be very interesting because it gives us an example of a specific Property Management System. It is crucial to know the importance of all the "add-ons" and features that different PMS's have to know which one is the best. There might be a numerous amount of options for your company, so it is good to research a few to know which one fits best for your needs. It is interesting to see how there are different PMS programs being tested. This proves that there is a lot of competition.

Bunkhouse Group adopted a mobile PMS to seven of its hotels. Their hotels offer unique experiences that differ from other places. The properties really work together with the communities they are in and include locals, and dogs to come together with their guests. Adopting StayNTouch is a great way for bunkhouse to evolve as a group. With further research done, the hotels really gain attention from millenials whom are always up to date with the newest technology. By installing this new cloud PMS it will allow guests to check in and out easily and quickly. The PMS will also help cut costs in properties owned by Bunkhouse by reducing training and optimizing work done by front desk and housekeeping.

As the world becomes a darker place with pollution and poverty, younger generations look to better the world with the idea " Going Green". Millennials are not going to spend money with companies they perceive as an enemy to the planet. If businesses want to attract this generations, they will have to prove their sustainability. This article shows hotels that are doing just this. If we stop expecting foods all year round and understand blueberries dont grow in Thailand we can cut the cost of food mileage. We all have to listen to the planet and understands seasons. The fact that just implementing refillable soap containers is thought of a new idea is ridiculous. This is something we should have been doing all along.

This article is very interesting because it breaks down everything about investing in the hospitality industry. Hospitality is one of the few properties that shift in supple and demand can be felt immediately. The article explains that hotels have no lease agreement so they are able to market on a daily basis. This is why they are able to raise the prices on the rooms. I really like how the article describes the key metrics used to evaluate hotel performance. The article also explains recent changes in the hospitality industry that have brought to the market new types of hotels. It is important to note that the two core customer groups that fuel demand are tourism and business travelers.

This article focuses on millennial's and how dependent they are on technology when traveling and/or exploring places to eat. It is highly encouraged by travel agencies and the food/entertainment indusrty to promote their services through apps and current technological trends. Millennial's like the ability to check themselves in the hotel, book reservations, pay bills, ect. at their convenience. More hotels are implementing radio frequency identification (RFID) key card, which only allows the electricity to be turned on once the key is inserted. This helps in decreasing hotel electricity cost. Not only does it reduce electricity cost, but it also saves energy from our planet. Hotels are targeting business travelers, millenial's, and leisure travelers due to proper mobile strategy in place, a study in 2016 showed that 75% from search and 51% of revenue come from mobile devices. SaaS is increasing in demand, especially from hotels and hospitality companies. Hotels are able to cut down on operating costs since SaaS is cheaper with no initial hardware costs and no need to hire full time IT staff to maintain the system, Hotels and restaurants are going paperless practicing sustainability and going green. Technology is helping elevate the hospitality and tourism world by providing more accessibility and exposure targeted to the specific demands of today's world.

The article talks about major trends in tourism events, ranging from green initiatives through F&B to the 2nd largest reason people go to events is networking opportunities and providing quiet areas where people can network in is a good idea. More events are being planned so it is necessary to book event venues early.

Like everything nowadays is evolving, also the meetings are evolving in order to stay trendy and appealing for consumers. Meetings are growing exponentially YOY at a rate of between 5-10% according to the prestigious CWT meetings and events company for 2020 (without counting coronavirus). The reality is that the meetings industry also needs to evolve in order to stay in business with the new trends, clientele and times. This list provides 19 trends that every event planner needs to consider to make their event a success, including but not limited to the new demographics in the world (millenials).

This article is about 19 event trends that event planners should be informed about. People are expecting different things from events that in the past years where not expected. Trends have changed, for example, it is a trend now to have minimalistic events instead of gaudy ones. Now people also expect creativity out of the event and to have a unique event. People also care about security of the event and fast WI-fi. All these trends are important to know and will continue changing with the years.

This article emphasizes how imperative it is for hospitality businesses to stay on the cutting edge of technology as a part of their business design and strategy if they want to survive in today's competitive market and remain in it, in the near future. The author expresses that today's hospitality market is being driven by Millennials' "the largest generation in the country's history" who patronize businesses that are socially and environmentally responsible. Armed with this information to capture their targeted market, more and more hotels are now incorporating from inception within their physical blueprint infrastructure that is environmentally sustainable and cost-effective. As well as obtaining Green certifications and implementing sustainable software to reduce waste and minimize leakages. This concept has also been adopted by cruise ship operators to reduce environmental impact through the use of technology.

This article introduces the different initiatives that the hospitality industry is taking with regard to technology in order to align with their target market or a large segment of their market. As being perceived, millennials are sought to be the largest generation in the country's history which leads companies to infer that they have a massive amount of buying power in their hands. Hospitality companies are now making strides to become more environmentally conscious. Some of these initiatives is incorporating LED lights throughout the facilities to reduce energy waste and cut down on costs. Another initiative is incorporating new systems in the guest rooms that enhance the stay while keeping it green like systems that adjust temperatures in the rooms, remotely powered shades, etc. Other companies are even using systems as a tool to help track, measure, and reduce food waste for more sustainable and effective restaurant/bar operations. It is no secret that technology is ever-evolving, and it will continue to develop as new features are discovered.

Article discusses millennials as the largest generation in U.S. history, and the speed at which technology progresses. In addition to paying attention to millennials' purchasing decisions, other industries must also meet their financial expectations. Many brands are taking steps to become more sustainable in the hospitality industry despite its reputation for producing massive amounts of waste.