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artandmer

McDonald's Latest Drive-Thru Innovation Could Soon Be Added to More Locations - 0 views

www.msn.com/...ar-AAYQ7z2

innovation Technology fast food service voice recognition artificial intelligence

shared by artandmer on 25 Jun 22 - No Cached
  • continues testing a new AI-based technology system that would cut workers out of the order-taking portion of your visit.
  • McDonald's started testing a voice recognition system at 24 drive-thrus in the Chicago area
  • But the advanced technology, which would enable a computer to take customers' orders, is far from perfect. In order for the chain to make wider use of AI, the system needs to improve accuracy from the current low 80% to the 95%-plus range.
  • ...3 more annotations...
  • "One vendor, Presto, claims its voice ordering is about 95% accurate, can generate a 20-second improvement in throughput, and reduce labor by nine hours per day,"
  • there's a big leap from going to 10 restaurants in Chicago to 14,000 restaurants across the U.S
  • many other fast-food and restaurant chains have also been making strides in the way of automation to improve efficiency and cut down on labor costs.
  • artandmer on 25 Jun 22
     
    AI continues to evolve in fast food locations. McDonalds is piloting voice recognition systems in their drive thrus hoping to hit their 95% accuracy benchmark before deciding whether to roll this out to 14,000 McDonalds locations. The technology is improving ordering processing on average by 20 seconds per order and could reduce human labor hours by 9 hours per day.
cmati006

Service Robots and AI: What impact on the future of Hospitality - 0 views

hospitalityinsights.ehl.edu/e-robots-future-of-hospitality

future robots service impact hospitality

shared by cmati006 on 13 Jul 22 - No Cached
  • cmati006 on 13 Jul 22
     
    This article confirms how AI will continue to be part of the evolution of the hospitality industry. While some past robotics have failed, the technology has become increasingly better and better options and features will continue to become more readily available. Humans and robotics need to find a common ground to work as parallels on instead of working against each other. The facts are that the incoming generations prefer digital ways of operating and traveling. If businesses want to succeed they need to stay current with technology advances.
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