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alhmcr

Technology is on the MENU.: Discovery Service for FIU Libraries. - 1 views

eds.b.ebscohost.com.ezproxy.fiu.edu/...pdfviewer

technology menu discovery service business software hospitality tech

shared by alhmcr on 10 Jun 19 - No Cached
  • alhmcr on 10 Jun 19
     
    The premise of the article is based around the future of Quick Service Restaurants (QSR) and food delivery services within the industry. Within it is the premise it states that the Total Addressable Market for delivery will increase from $60 billion to $220 billion. Furthermore it notes that Amazon's acquisition of Wholefoods and the use of technology in more traditional restaurants may effect QSR performance. That being said though QSR like McDonald's, Dominoes, and Panera, have spent a considerable amount on their I.T structure to further compete with the trend.
anonymous

article_32_vol_5__1_.pdf - 1 views

shared by anonymous on 05 Jun 20 - No Cached
  • Much has changed in the business world since the birth of technology and the subsequent discovery of the world wide web (www) in 1989.
  • Much has changed in the business world since the birth of technology and the subsequent discovery of the world wide web (www) in 1989.
  • According to South African Tourism (2015), more than 180 million bed nights were sold in 2015, making the hotel industry an attractive client of e-commerce.
  • ...58 more annotations...
  • suppliers and customers meet in a virtual space to perform transactions using Internet technology as it has the potential to add substantial value to business operations and competitiveness of a business.
  • scene of the famous lion-buffalo-crocodile battle watched more than 75 million times on YouTube)
  • e-commerce has not only
  • changed the way business is conducted, but has increased the revenue of organisations tremendously, in particular that of the travel and tourism industry.
  • The top three visited travel sites include Booking.com, Expedia.com and Hotels.com.
  • online travel booking is the specific business-to-consumer (B2C) transaction in the context of online tourism
  • right: © 2016 A
  • understand how the various online sales platforms interconnect.
  • the internet consumer of today assumes all businesses worthy of trade have a website;
  • it is not enough for hotels to rely on their web pages alone for room sales.
  • An aspect of e-commerce revolves around how social media affects a hotel’s online presence, and how it is used as a tool for gaining a notable share in the e-commerce market for hotel room sales.
  • In an increasingly competitive market place, tourism products require an effective distribution strategy for a firm to reach its target tourists and local markets
  • Although the statistic does not identify the specific modes used to make room reservations, it can be presumed that electronic sales made up a considerable percentage as sales method.
  • The Internet is an ideal platform for the tourism industry
  • 1) they are intangible, 2) their production and consumption cannot be separated, 3) they are perishable, and 4) they are seasonal
  • survey conducted in Hong Kong of 249 leisure travellers, 80% searched for hotel information using Web tools, with more than half making their bookings through hotel host websites or third-party websites
    • anonymous
      anonymous on 05 Jun 20
       
      They wouldn't be able to gather this information on technology unless they had the proper technology to do so.
  • Social commerce should be considered broader than the act of sharing shopping experiences with others, as it has challenged and redefined traditional vendor-push business models and marketing strategies (Gonçalves Curty & Zhang, 2013:260-261).
  • E-commerce allows the tourism consumer to purchase tourism products and packages online and act as his or her own travel agent by building personalised travel packages and eliminitaing the need for traditional processes
  • From a hotel business perspective, e-Procurement is a good example of the innovative use of technology in the lodging industry
  • 2B
  • E-procurement can be defined as a business-to-business (B2B) tool that supports the buying process
  • implementing e-procurement has become an important enabler for achieving a flexible and responsive supply chain.
  • An example of e-procurement or a business-to-business transaction would be a hotel selling its rooms to OTAs on a wholesale or commission basis.
  • e-commerce in the modern tourism and hospitality industry is important because the Internet is the lowest cost hotel-booking channel, most travellers research hotel reservations on the Internet, and social media and online hotel reviews are an increasingly important decision factor.
  • there are three most common retail sales channels – brick-and-mortar, catalogue and the Web – across the elements that characterise the shopping and business ownership experience
  • Travel services are categorised into Accommodation and Airlines, as these two components constitute a large part of the hospitality industry.
  • This research study is focused on room sales, therefore the distribution channels used for this purpose will be explained, namely, Online Travel Agents (OTAs) and merchant sites.
  • Today, e-commerce focuses on profitability.
  • challenge for retailers is to attract the attention of the digital natives (consumers who have grown up in the digital world) and persuade them to spend more, as well as to attract digital immigrants (consumers who are presumed to resist new technology or at least have trouble accepting it) to this way of shopping.
  • Social media can increase communication for a website and create brand awareness.
  • a social network is a virtual community, profile site or website on the Internet that brings people together in a central location, to talk, share ideas and interests or make new friends.
  • platforms such as social network services (
  • is one of the main reasons for advancement in Web 2.0 technologies and developments in e-commerce.
  • social commerce providers started their businesses by combining group-buying with selling discount coupons offered from their partners over the Internet.
  • E-commerce mainly helps in the generation of leads, presenting information about the tourism product to the customers, and facilitating the transaction process electronically
  • consumers have become the storytellers and are the new brand ambassadors.
  • social media is driven by word-of-mouth and if done properly can improve positioning in the market
  • e-commerce is still new. Getting (2007), maintain that most online communities are free and are growing at a rapid rate.
  • An online rating site is a system of ranking places, products and services via customer reviews based on past experiences.
  • TripAdvisor is classified as a meta-search engine, which is defined by Webopedia (2015) as a search engine that queries other search engines and then combines the results.
  • the prevalence of traveller reviews had a significant impact on the online sales of hotel rooms and that hotel managers should seriously consider the impact that online reviews of their hotels on these websites have on the consumer.
  • Online channels allow the potential customer to see the location details and compare hotel prices easily, as well as read online reviews which have a wider reach and are less ephemeral than traditional word-of-mouth reviews.
  • Figure 1 further illustrates the direct booking channel guests have to hotels via the Internet.
  • Reservation System (CRS) in the 1960s to the Global Distribution System (GDS) in the 1980s and the advent of the Internet in the early 1990s, the tourism industry has always been confronted with the rise of new technological developments
  • rapid growth of online travel agencies caused traditional indirect distribution channels through tourism intermediaries to decline
  • The Internet has become an integral part of everyday life. In order for businesses to be sustainable, they need to have an e-commerce presence
  • it is a service that can be readily offered to global markets and it can become a trade platform joining suppliers and buyers from around the world
  • with technological advancements, firms are increasingly reaching out to their customers through a variety of channels such as e-commerce, m-commerce and brick-and-mortar establishments. Heinemann and Schwarzl (2010:1) contend online retail today is taking place at a higher level of evolution than in the initial years of e-commerce.
  • there are technical and non-technical aspects associated with e-commerce
  • How can hotels compete in a digital world and what will their future business models look like?
  • an intranet as a private network, operated by a large company or organisation, which uses internet technologies, but is insulated from the global Internet by a firewall (a system designed to prevent unauthorised access). An extranet, however, is an intranet that is accessible to some people from outside the company
  • studies in the tourism and hospitality arena have indicated that ICT is a tool particularly suited to this industry for a variety of reasons.
  • The Internet has become an integral part of everyday life. In order for businesses to be sustainable, they need to have an e-commerce presence
  • The hospitality industry is an ideal trade for making use of e-commerce and the social web.
  • Reputable booking sites such as Booking.com, Expedia.com and Tripadvisor are visited by over 300 million online visitors each month.
  • Internet users have become demanding in their expectations of company presence online.
  • “if I can’t find enough information on your hotel it’s probably not a good choice.”
    • anonymous
      anonymous on 05 Jun 20
       
      BOTTOM LINE
  • E-commerce is expected to reach global sales of $1.5 trillion by 2018 (Statista, 2016), and therefore hotels in CT will need to increase their presence on the internet, not only on booking sites, but also on the social web in order to receive a sizable share of electronic sales.
  • anonymous on 05 Jun 20
     
    This article talks about where the internet has brought us in the business world and where it is taking us. There are other articles included to support the idea that hospitality businesses need the internet inorder to successfully reach out to and market toward customers. Along with the idea that if a business does not have an online presence,that, is an untapped stream of revenue. As well as the combined business efforts that go into delivering a flawless product to its customers via the web. There were two case studies that took place in order to understand the role e-commerce has played and will potentially play in the hospitality industry.
Zongming Yao

A Revolution in Business - 0 views

www.busmanagement.com/...A-Revolution-in-Business

shared by Zongming Yao on 01 Feb 13 - No Cached
  • Zongming Yao on 01 Feb 13
     
    Competitive businesses are constantly searching for new ways to increase efficiency. That's where Web 2.0 comes in. With Web 2.0 tools, an organization can increase efficiency in real-time communication, simplified collaboration, conversation archiving, expert discovery through social networking and more. The realization of the use of Web 2.0 within the enterprise has even been granted its own moniker: Enterprise 2.0. Enterprise 2.0 describes how forward-thinking companies are using tools such as wikis, blogs and web discussion systems to capture corporate intelligence and then build communities around areas of expertise. These communities then facilitate faster information sharing, which ultimately makes the organization more competitive. For example, we work with a leading auto manufacturer that uses our platform to address supply-chain problems. When problems arise, an expert community exists - along with an archive of past problems - that can help address the issue quickly and efficiently. Prior to applying these technologies, it could have taken days to find the experts or the knowledge required to resolve the problem.
Adam Herrmann

Merlin Launches RCI Property Management System Interface - 1 views

This article describes how Merlin, a leader in the hospitality world of project management systems, has just launched its new interface that allows their current property management systems to link...

http:__www.rciventures.com_2013_02_merlin-launches-rci-property-management-system-interface_

started by Adam Herrmann on 14 Feb 13 no follow-up yet
Lu Zhang

Hotel Industry Risk: Cybercrime Has Targeted Hotel Wireless Networks To Steal Credit Ca... - 0 views

hospitalityrisksolutions.com/...-steal-credit-card-information

cybercrime hospitality credit card

shared by Lu Zhang on 25 Jan 13 - No Cached
  • While financial services companies used to receive the bulk of hacker attacks, last year hotels emerged as the new choice target among hackers-out of 218 breaches in a total of 24 countries, 70 of those breaches took place through hotel networks, according to a report by security firm Trustwave SpiderLabs.
  • Even larger hotel chains are often poorly protected against cybercrime dangers, making it very easy for hackers to gain access to one computer and then use it as a doorway into the hotel’s central computer system, from where they can lift the credit card data of guests staying at the hotel along with other sensitive information.
  • It often takes hotels months before they notice the hack-last year, the average time between a security breach and discovery was over five months.
  • ...1 more annotation...
  • While credit card companies, ultimately, are on the hook for fraudulent charges, you do have to report unauthorized activity, and catching credit card fraud early can save much time and hassle down the road.
  • Lu Zhang on 25 Jan 13
     
    This article report that sensitive data such as credit card information can be easily received through hotel wireless networks by cybercriminals due to the poor protection network. With the information, cybercriminals can make clone credit cards, which are indistinguishable from the real one and difficult to be traced. What worse is it takes months for hotels, customer and credit card companies to find out this criminal activity. Although hotels have began to step up security, this article notice that customers, especially those travel a lot, need to pay attention to their bank statement since the trend of hacker attacks didn't go down.
Nelson Placa

Brazil's New Consumer Class Spending Time And Cash In The U.S. - 1 views

www.huffingtonpost.com/...ian-spending-us_n_1337354.html

shared by Nelson Placa on 13 Sep 12 - No Cached
  • According to the latest statistics, Brazilians spent $5.9 billion in the U.S. in 2010 in a tsunami of cash that's shifting American immigration practices and boosting economies in hard-hit parts of the U.S. that remain in the doldrums. President Barack Obama recently ordered the State Department to speed up the visa application process for tourists coming from Brazil, China and other nations with newly flush consumers. After suffering decades of hyperinflation, Brazil has ridden high commodity prices along with some of the world's biggest offshore oil discoveries to expand its economy, lift millions out of poverty and multiply the ranks of the country's deep-pocketed elite.
  • Nelson Placa on 13 Sep 12
     
    On January 2012, President Obama announced an executive order that would allow travelers from Brazil and China to receive travel VISA faster than before. A study from Huffington Post.com showed that on 2010 Brazilians spent $5,400 per visit, more than any other tourist. This executive order will help increase tourism travel across the nation that will help the economy. The order will help the travel industry, retail and housing. The property that I work at Walt Disney World hosts the majority of Brazilians that visit Walt Disney World. You can spend eight hours in our lobby in the afternoon, and you can experience the amount of money Brazilian guests spend on shopping inside and outside Walt Disney World. Stores like Best Buy and Wal-Mart are the most popular; online shopping has also become very favorable for guests. During the summer season, the hotel processed over 6,000 packages received from Amazon.com and other online stores that were purchased prior to arrival. It is amazing to see the items received and how much luggage guests take with them. With this economic boost, more job creations will occur. The most popular US cities visited by Brazilians are New York City, Las Vegas and Orlando (http://www.traveltobrazil.org/post/20-most-visited-places-by-brazilians-in-brazil-and-abroad.html).
msbode

6 Lessons That Hotels Must Learn From E-Commerce - 0 views

www.hotelspeak.com/...tels-must-learn-from-ecommerce

shared by msbode on 22 Jan 19 - No Cached
  • First impressions count. Guests form an opinion of your hotel as soon as they try to make a booking. By making that process as swift and painless as possible you will see improvements in your number of direct customers.
  • the average basket abandonment rate in e-commerce is around 65%, in travel it’s over 80%.
  • Some experts estimate that for hotels specifically the rate of booking abandonments reaches over 90%.
  • msbode on 22 Jan 19
     
    This article succinctly suggests 6 ways how a hotel can make their e-commerce efforts more rewarding; by reducing friction for users on the hotel's website, by having fewer clicks from discovery to purchase, using speed as their friend with a faster hotel website, and faster hotel booking process, getting to the point by providing the option for users to book right away, not confusing the user by taking them away to a different URL that has different branding to the rest of their hotel's site, triple testing their hotel's website functions or options to determine if they generate additional revenue if not, remove it and test again.
krehman

E-Waste: A Burden on Human Health and our Ecosystem Alike | Biodiversity | RESET.org - 0 views

en.reset.org/...health-and-our-ecosystem-alike

contamination technology tech

shared by krehman on 21 Jan 19 - No Cached
  • however electronics may also have more subtle and long-term repercussions for our greater ecosystem.
  • It is estimated that more than two thirds of heavy metals in landfills come from electronic waste.
  • The lack of monitoring and regulation by the government can mean that little-to-no safety precautions (such as wearing protective gear and air filtering) are taken to protect workers while they carry out their job.
  • ...9 more annotations...
  • age of 40
    • krehman
      krehman on 21 Jan 19
       
      Seems to be such a young age to stop working by but the effects of such toxins can affect someone in this line of work this fast.
  • recyclers and dismantlers have recorded dangerously high levels of lead, mercury and chromium in their bodies.
  • All kinds of animals and organisms may be exposed to mercury, such as an earthworm or a little fish in a river. Larger animals which ingest these organisms, or graze on the plants which grow from contaminated soil are then contaminated as well – and up the food chain it goes.
    • krehman
      krehman on 21 Jan 19
       
      Even though not everyone is effected by these hazards first hand, through this process everyone will get some kind of toxins in their system.
  • 2007 study, it was estimated that e-waste could increase by 500 percent by 2020.
  • toxic chemicals that electronic waste contains do not organically break down and can, over time, seep into the environment around landfills, contaminating local groundwater or get absorbed into the atmosphere, thus seriously endangering the health of nearby communities and animal populations.
  • Research has shown that it is especially dangerous because of the process of bioaccumulation, referring to the uptake of a chemical in an organism over time, and biomagnification, when there is an increase in the concentration of a chemical in the food chain as a result of ingestion of other organisms, in eco-systems surrounding landfills.
  • 95 percent of e-waste in India is recycled via the non-formal sector which often entails child labour.
    • krehman
      krehman on 21 Jan 19
       
      Is the age of 40 limits based on children workers into adulthood or simply just adults working from maybe their early 20's?
  • might in turn indirectly contaminate humans in the future.
  • Now, more than ever, the proper treatment of e-waste needs to start taking place, so that not only human suffering is averted now and in the foreseeable future, but so that the long-term degradation of our environment, ecosystem and health is averted as well.
  • krehman on 21 Jan 19
     
    This article covers the effects e-waste has on not only the people working with these hazardous materials everyday, but what long term effects it could have on the environment. The article concentrates on the region India, and how the e-waste is currently effecting it. The limitations this kind of work is having on the people associated with this form of disposing everyday. How even children are infected with led and it is now in their bloodstreams. The article goes in deeper with predictions of contamination of animals and plants in near by areas and what could become of them. The article sums up, however, that at the the end of the day it will always come back to us and the whole world could be contaminated by these toxins. That there needs to be a solution soon to this problem or what seems to be just the begging can grow even further, and faster than we could ever want.
jnoll001

The connected hotel - 0 views

www.gemalto.com/...The-connected-hotel.aspx

technology hospitality hotel tech travel mobile

shared by jnoll001 on 16 May 19 - No Cached
  • tech-savvy, mobile-first millennials expected to represent half of all travellers by 2025
    • jnoll001
      jnoll001 on 16 May 19
       
      More hospitality companies will find they will need to appeal to millennials.
  • Marriot hotels has been using VR for a number of years – its Teleporter program was set up to take potential guests to all corners of the globe through a fully-immersive, 4D sensory experience. 
  • A digital, "living" wall greets guests and provides an interactive "virtual concierge" via the hotel's Discovery Portal – a digital alcove with hologram projections on the floor and a screen on the wall. Standing on the holograms activates content that helps guests explore the local area
  • ...5 more annotations...
  • using a smartphone to unlock a hotel door.
  • Hilton, Hyatt and Starwood have been experimenting with smartphones as room keys by offering guests the ability to check in and unlock their doors through mobile apps using Bluetooth wireless communication.
  • Expanded smartphone applications include 'hyper-personalization' features such as choosing your favored room and even (using applications such as Google's NEST technology)
  • TUI Smartbands​ not only replace the need for a room key, but allow guests to control the air conditioning and lighting in their room – something TUI says encourages sustainable tourism by better managing energy and resources – and make contactless payments for services such as drinks or entertainment.
  • Stickers embedded with RFID sensors are being used in Aloft hotels in the USA and hidden under carpets near the bed. Triggered by movement and weight, they will sense when a guest wakes up in the middle of the night and put the bathroom light on. These same stickers can also be attached to room service trolleys and, when left outside a room, a sensor hidden near the door will alert housekeeping to come and clear it away.
  • jnoll001 on 16 May 19
     
    The connected hotel is here. Gearing towards millennials will be a fact of survival by 2025. Even though some of the technology listed has been used for some time, we can see here examples of the expansion of some of it. The most fascinating technology from this article is the RFID floor sensors placed under rugs. This is a new concept to be, but one that makes total sense and is used in two applications in the article.
lvela051

KOOVS' co-founder launches India's first B2B e-commerce platform for the hospitality se... - 0 views

brandequity.economictimes.indiatimes.com/...60431524

technology Hospitality ebusiness

shared by lvela051 on 03 Jun 18 - No Cached
  • The e-marketplace aims at transforming the B2B hospitality procurement space for buyers as well as suppliers across the country
  • widest catalogue of choicest items with curated shopping experience and secure collaborative space for suppliers & buyers.
  • more than a decade of experience in business management, product development and cross-platform technologies.
    • lvela051
      lvela051 on 03 Jun 18
       
      Important to have someone with experience guiding the project. Helps also with business planning.
  • ...7 more annotations...
  • the real strength of this platform is the way it handles and streamlines the industry supply chain.
  • Talks are on with hotel aggregators for providing curated procurement portal to cater to their specific needs.
    • lvela051
      lvela051 on 03 Jun 18
       
      Aims to increase the exposure of the site.
  • helping them define and scale product, harvest technologies and streamline operations.
    • lvela051
      lvela051 on 03 Jun 18
       
      Knows how to get started with an e business.
  • improving demand prediction for suppliers and simplifying the process of product discovery and supply chain management.”
    • lvela051
      lvela051 on 03 Jun 18
       
      Besides bringing suppliers and buyers closer, helping the demand and supply chain management is a priority for the business.
  • Avinash Garg – a hospitality management veteran who brings with him over 35 years of experience in the Hospitality Industry.
    • lvela051
      lvela051 on 03 Jun 18
       
      Knowledge is power.
  • Amit is very positive about the future of hospitality industry and shift to e-procurement.
  • the companies that have adopted the e-commerce route saw a 51% increase in their revenues and a 49% increase in profits.
    • lvela051
      lvela051 on 03 Jun 18
       
      Helps to increase the popularity of the site. Seems to be working for the better of those companies that are adapting to using the site.
  • lvela051 on 03 Jun 18
     
    The article goes over the different ways that an Indian company is creating an e commerce platform to transform the way business is done. It goes over the benefits, challenges and impacts that are faced when trying to launch the platform, which is becoming more widely used. With technology providing a bigger platform for the industry, the e marketplace aims to help improve the way suppliers do business, by making it easier to manage sales. The article pointed out that companies who have started to implement the e-commerce have seen 51% increase in revenue, which is remarkable. With all that being mentioned the article does briefly mention how the use of this business aims to provide ways to bring suppliers and buyers to improve the way business is conducted. How the supply chain is handled seems to be the biggest priority of the platform. With e ecommerce being such a major market, the ability to capture the online market is important. I think that the article does not touches upon several points that need be focused on, such as website design and security. Having an operational website that is easy to read and directs the consumer to what they are exactly looking for is one an aspects that affects the way a company does business. I these cases, the quality is as important as the quantity of information that is being given. I went ahead and took a tour of the site and seems easy to use, which is important. The site is generating revenue sales, but with more sales creating more information being stored. Having the ability to adapt to higher volumes of personal information creates a security issue, that would need to be addressed if not handled correctly.
jireh93

Built for the Cloud: A Blueprint for Hotel Technology Success | By Jeff Zabin - Hospita... - 0 views

www.hospitalitynet.org/...4087886.html

technology hospitality hotel software tech

shared by jireh93 on 12 Jun 18 - No Cached
  • jireh93 on 12 Jun 18
     
    This article discusses the competitiveness among hoteliers in the hospitality industry. Without a doubt, the demand for cloud based PMS systems is on a steady rise. Many hotels seeking improvement are viewing the cloud based PMS as a way to improve performance across the board as well as a method on reducing labor costs. As a result, hotels are now investing into the cloud based PMS and straying away from the traditional PMS. Hotels are believe that making this transition can enhance the guest experience therefore improving upon guest satisfaction. But not to fast, hotels have to make sure they're aware of the fine print in regards to these cloud based PMS. Recent discoveries have shown that all cloud based systems aren't always based in the cloud. This is why it is imperative that hoteliers need to assure whether or not the cloud based PMS is genuine or fake. Also, hoteliers, have to make sure that systems are being updated to prevent performance issues. All in all, hotels need to be precise when selecting a PMS and make sure it's suitable to meet all of their needs including their guests.
anonymous

The High Risk of a 'Wait and See' Approach - Big Think - 0 views

bigthink.com/...isk-of-a-wait-and-see-approach

wait and see

shared by anonymous on 19 Sep 18 - No Cached
  • On the surface, taking a “wait and see” approach seems to make sense
  • In the past, when we were going through rapid change (not massive transformation like we’re seeing today), a company could use a “wait and see” approach because it was harder for competitors to develop and deploy new offerings quickly, and it was harder for established competitors to change the game or redefine completely
  • Anyone, at any time, can quickly become more relevant than you because the barriers to entry are low and the ability to scale is fast
  • ...13 more annotations...
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • you can see how detrimental a “wait and see” approach can be—how you’re actually missing major new opportunities for sales and growth
  • Blockbuster Video may have changed how we rent movies, but Netflix transformed it
  • This year, many forward-looking school districts across the country are moving away from textbooks and issuing tablets filled with ebooks to students
  • This is a game-changing move, and one that will save the school about $25,000 each year
  • The way you can design for mobile users, engage visitors, increase sales, track people, and improve your rankings with search engine optimization are changing so rapidly that if your site is two years old, it’s obsolet
  • In reality, a “wait and see” approach has much more risk than the action being avoided.
  • Today, new competitors can emerge rapidly, and they can even be from another part of the world. Geography is increasingly less of a hindrance
  • deciding to “wait and see”—can quickly put you on a path of increasing irrelevancy or a rapid demise.
  • We’re transforming all of these things plus more, and if you don’t initiate the transformation, someone else will.
  • To see the difference between mere change and game-changing transformation, consider these examples: Barnes & Noble may have changed bookselling by creating the super bookstore, but Amazon transformed how we buy books and so much more
  • Therefore, you have to evaluate what you’re saying “no” to in terms of potential lost opportunity, because what you could gain by saying “yes” will often outweigh the perceived risk and expense.
  • Because technology is increasing so fast and because we are in a period of rapid transformation are the exact reasons why you can no longer “wait and see” what will happen.
  • bnort002 on 19 Sep 18
     
    This article discussed the importance of being ahead of the curve and why the 'wait and see' approach is not beneficial in most cases. If you 'wait and see' you can become irrelevant very quickly as there are many others out there, in many cases other parts of the world, making new inventions and discoveries daily. This article gave a great example where a school system implemented tables and the amount of money they saved was $25k/year. There are many benefits to staying ahead of the curve and as the article states "If you don't do it, someone else will".
  • anonymous on 30 Sep 19
     
    A "wait and see" approach has a higher risk than it being avoided. One of the cons is that it can pave the way to a company no longer being relevant. New opportunities for sales and growth may be missed if a company does not begin to evolve quickly.
alexsolano36

How Biophilic Design Can Boost Productivity in Hospitality Meeting Spaces - 0 views

www.interiorsandsources.com/...ilic-design-boost-productivity

shared by alexsolano36 on 22 Feb 20 - No Cached
  • And in hospitality, where the trend is to create a more unique space for each venue, bringing the outside in is becoming more common.
  • “Simply putting a potted plant or a simple patch of moss on the wall is not enough to provide the lifting experience that many are seeking from this design philosophy,
  • Air, lighting, greenery, and floor and furniture design that mimic natural landscapes all combine to improve the indoor experience.
  • ...5 more annotations...
  • “Recent scientific discoveries have pointed to the effects lighting has not just on our vision, but on our health, mood and performance,
  • Meeting rooms with patterned carpets or with floors and furniture that mimic natural elements like water and trees, such as wood or wood laminate meeting tables, can help enhance attention and task performance.
  • MGM Resorts partnered with Delos to create Stay Well meeting rooms in its MGM Grand Hotel & Casino, Park MGM and The Mirage Hotel & Casino properties, and chief sales officer Stephanie Glanzer said her team has received tremendous feedback.
  • We find it can enhance the creative process, and when you’re attending a meeting or event, that is a very positive experience.”
  • Stay Well meeting rooms feature decorative glass with nature patterns such as leaves or grass.
  • alexsolano36 on 22 Feb 20
     
    This article speaks about physical plant systems and how the new trend in hospitality is to create unique spaces and bring the outside in. MGM Resorts has partnered with Delos which is a group that has done extensive research in collaboration with Mayo Clinic to study biophilia or the idea that humans have an innate connection to the natural world. MGM Hotels have found that post-conference survey results show that attendees felt more connected and engaged in meetings where there was biophilic elements incorporated such as meeting rooms with patterned carpets and active green walls constructed from plants or moss. The Delos group also works with Wyndham Hotels and Resorts and Marriot Resorts International to add live plants and other innovative biophilic elements in their spaces. Science shows that biophilic design does add satisfaction to occupants and keeps us happier, focused and engaged.
jiayi017

Reimagining the future of travel and hospitality with artificial intelligence - 0 views

yourstory.com/...ficial-intelligence-technology

hospitality

shared by jiayi017 on 15 Jan 20 - No Cached
  • primary sales processes
  • ustomer personalisation
  • assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.
  • ...41 more annotations...
  • One great example of an AI concierge is Hilton World wide’s Connie, the first true AI-powered concierge bot.
  • Connie is powered by IBM’s Watson AI and uses the Way Blazer travel database.
  • it can learn and adapt
  • Mezi,
  • It talks about bringing on a concept of bleisure (business+leisure) to address the needs of the workforce.
  • With AI and NLP, Mezi collects individual preferences and generates personalised suggestions
  • Lola.com provides on-demand travel services
  • instantly connect people to their team of travel agents
  • Chatbot technology
  • Skyscanner is just one example, creating an intelligent bot to help consumers find flights in Facebook Messenger.
  • Deutsche Lufthansa’s bot Mildred
  • connecting with consumers in their own time and in the social media spaces they most frequently visit.
  • Aero Mexico started using Facebook Messenger chatbot to answer very generic customer questions.
  • 80 percent
  • KLM Royal Dutch Airlines uses AI to respond to the queries of customers on Twitter and Facebook.
  • Digital Genius,
  • Trivago acquired Hamburg, Germany machine learning startup Tripl as it ramps up its product with recommendation and personalisation technology,
  • voice-activated search,
  • customer-centric
  • trends in users’ social media activities
  • customised pictures and text
  • KePSLA’s travel recommendation platform is one of the first in the world to do this by using deep learning and NLP solutions.
  • Dorchester Collection is another hotel chain to make use of AI.
  • analyse customer behaviour deeply in the form of raw data.
  • Metis.
  • surveys and reviews
  • measure performance and instantly discover what really matters to guests.
  • intelligent algorithms that monitor and send out timely alerts with hot deals are currently in high demand in the travel industry.
  • The AltexSoft data science team has built such an innovative fare predictor tool for one of their clients, a global online travel agency, Fareboom.com.
  • elf-learning algorithm, capable of predicting future price movements
  • automated disruption management is somewhat different.
  • time-sensitive task, requiring instant response.
  • predict such disruptions and efficiently mitigate the loss
  • 4site tool, built by Cornerstone Information Systems
  • Thus, Amadeus, one of the leading global distribution systems (GDS), has introduced a Schedule Recovery system,
  • AI could start to infiltrate business travel even more so than leisure in the next 12 months.
  • request travel recommendations and random suggestions.
  • Trends, outliers, and patterns are figured out using machine learning-based algorithms that help in guiding a travel or hospitality company to make informed decisions.
  • Due to the greater need for structure and less of a desire for discovery, it certainly makes sense that AI would be more suited to business travellers.
  • it could help to simplify the booking process for companies, and help eliminate discrepancies around employee expenses.
  • The travel and hospitality industry transformation will morph into experience-driven and asset-light business, and wide adoption of AI will usher a new-age customer experience and set a benchmark for other industries to emulate.
  • alexsolano36 on 15 Jan 20
     
    This article examines the current and upcoming updates in AI technology and how hospitality companies are using AI to their advantage. From helping airline companies deal with disruptions in real time to improving the breakfast experience at a hotel, AI is being employed successfully to instantly solve problems and mitigate new ones from occuring.
  • jiayi017 on 04 Apr 21
     
    This article mainly describes examples of how the hospitality industry uses intelligent data to influence its value chain. Such as intelligent travel planning customization, intelligent travel search, travel assistant, intelligent social media data analysis, intelligent forecasting, and so on. With the continuous development of the intelligent trend, many tourism and hotel organizations have begun to continuously introduce AI equipment, which has also promoted the transformation of enterprises to experience-driven and asset-light businesses.
darielmolano

Tackling Obsolescence.: Discovery Service for FIU Libraries. - 0 views

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shared by darielmolano on 19 Jan 21 - No Cached
    • darielmolano
      darielmolano on 19 Jan 21
       
      In the hospitality business there's a term used to describe characteristics of a property that should not be changed due to its lack of feasibility. Here I introduce you to "incurable feasibility" The idea is not that the structure of a building can not be changed but rather that is not a financially brilliant idea to do so.
    • darielmolano
      darielmolano on 19 Jan 21
       
      It is the job of a manager not only to recognize obsolescence in the hotel but it is also his or her job to distinguish which are curable and which are not
dbake008

How to keep guests safe from a point-of-sale system data breach | Hotel Management - 0 views

www.hotelmanagement.net/...nsure-guest-financial-security

hotel management breach pos technology

shared by dbake008 on 23 Jun 21 - No Cached
  • many all-in-one point-of-sale systems are vulnerable to a wide variety of attack scenarios because they leave card data in plain text within the memory of the system, there are systems and additional technologies that can mitigate a data breach.
  • Hackers heavily target POS systems because they typically hold consumer’s personal and financial data
  • The fact that POS systems are the largest attack vector makes it the obvious starting point for businesses to lock down
  • ...6 more annotations...
  • “If your business is the victim of an attack, early discovery can limit the extent of the damage,
  • are performance.
  • Malware attacks often leave indicators or evidence through diminished softw
  • Mobility is now absolutely essential in POS systems,
  • From a food-and-beverage perspective, hoteliers, with the help of tablets, can expand the footprint of their restaurant by extending service to outdoor patios and poolside.
  • The consumer’s expectation is to lower transaction time and increase self-sufficiency when purchasing in any environment
  • dbake008 on 23 Jun 21
     
    A food and beverage point of sale system is more likely to get hacked than any other technology, because it stores customer payment information.
naram003

Information technology investment analysis of hospitality using information...: Discove... - 0 views

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  • naram003 on 23 Oct 19
     
    This article uses research information from five star hotel in Jakarta to scope out the feasibility of IT investment in hospitality to determine the value and tangible/intangible benefits of IT implementation. These hotels include the Grand Hyatt Hotel, Mandarin Oriental Hotel and Ayana Midplaza Hotel Jakarta. It is agreed upon by industry professionals that technology can improve business effectiveness and efficiency. Implementation of IT is one of the strategies to improve hotel performance, and as the development of information technology in hospitality has an impact on improving service quality, reducing costs, increasing productivity, gaining competitive advantage, and improving bottom line profitability. Research on this subject determined that most companies do not have procedures to see how effective IT investment has been. This article uses research to see hoe effective spending on information technology has been by means of financial evaluation, and secondary research that evaluates investments in the system. As a result, the analysis determines that in five star hotels in Jakarta, IT investment is quite beneficial for the hotel business process.
anonymous

Rakuten's CEO on Humanizing E-Commerce: Discovery Service for FIU Libraries. - 3 views

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e-Commerce

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  • Amazon and many other companies. I think of those competitors as vending machines: They are hyper-efficient supermarkets with standardized offerings
  • If you go to a supermarket or a McDonald's in Japan, you'll find an extremely high level of hospitality and customer service -- in contrast to the atmosphere in most Western markets, where customers are much more focused on speed and convenience.
  • Today Rakuten is the world's third-largest marketplace for e-commerce, behind Amazon and eBay.
  • ...6 more annotations...
  • I'd learned that it doesn't matter how big your employer is -- what matters is how much value you yourself create. This view is the opposite of how success is seen in Japan, and my family was shocked when I said I was leaving my job in banking.
  • Rakuten merchants sell more than 10% of all the wine sold in Japan. They sell cars. They sell a lot of art. Recently they've started selling houses. Food is a really big category, even though nobody believed when we launched that food would become a mail-order business. Expensive chocolates are a very large category on Rakuten, and so is clothing -- 70% to 80% of what I wear most days was bought on the site.
  • When people talk about "social shopping" or "social commerce," they're referring to the fact that people like to connect with others for advice about purchases.
  • One potential downside of offering a decentralized marketplace with goods from thousands of merchants is that quality or service problems may occur. But Rakuten has found ways to avoid this. We have a tight screening process for people who want to open a store on our site. We monitor transactions. We have a survey program that allows customers to give feedback on shops, and if a shop consistently receives poor ratings and cannot improve, we'll kick it out. If goods don't arrive, we offer a refund.
  • ravel websites in Japan are quite different. They're set up so that hotels can edit their pages themselves and tell their own stories. That allows the hotels to make a connection with customers.
  • Mikitani believes that human beings need communication and connection. So instead of emphasizing efficiency and convenience, Rakuten tries to create a personalized, bazaarlike shopping experience.
  • anonymous on 27 May 19
     
    The article discusses how a service-based approach to e-commerce has tremendous value. The article focus on how Rakuten choose to infuse hospitality services, normally reserved for brick & mortar establishments on internet based business. Affording them the opportunity to generate profits by having access to this type of infrastructure at a fraction of the cost than if delivered in a traditional format.
  • clonyr on 01 Jun 19
     
    I enjoyed reading this article and learning more about Rakuten. Their business approach seems valuable particularly for the culture it serves. Being that he is familiar with Japanese culture and their preference for an interpersonal approach, Hiroshi Mikitani the CEO of Rakuten was able to veer from the norm of a standardized and process-oriented approach and build a successful business. Rakuten platform allows allows hotels to set up so they can edit their pages themselves and tell their own stories, which allows the hotels to make a connection with customers.
anaslip

3 Best Free and Open Source Event Management Software - 1 views

blog.capterra.com/free-event-management-software

free event management technology hospitality

shared by anaslip on 26 Jul 20 - No Cached
  • 3 Best Free and Open Source Event Management Software
  • the software had to offer at least the following functionalities: Enable organizers to create an event page or website with details such as location and times. Allow attendees to register for events and/or buy tickets/passes.
  • Other important event management features include attendee management, barcode/QR scanning, email marketing, and mobile apps. However, these features were not requirements for inclusion in this list.
  • ...10 more annotations...
  • Allevents.in is an event discovery and online ticketing platform that doubles as an event management tool. The platform helps you tap into an existing base of event-goers online and reach audiences more quickly than setting up a web page from scratch would.
  • Event setup is quick and easy. Integration with various social networks makes it easier to promote and market events. Ability to create discount codes is a much-needed functionality. The user interface could be simplified further to make it easier to navigate.
  • Eventleaf is a tool that allows you to create and promote event pages, as well as register attendees and sell tickets. The free version of the tool allows you to register up to 100 attendees per year, regardless of the number of events. It also allows you to build event websites and set up marketing campaigns for events.
  • It has a short learning curve, and it’s easy to navigate. There is a high level of customization in the design and registration requirements when creating an event page. It needs an auto-save functionality on the event creation page. It lacks the ability to adjust the audience when sending out email campaigns or surveys.
  • Odoo Events is open source software that offers features for all stages of the event planning process. You can use it to design and set up events pages, organize and schedule events on an event calendar, and manage attendee registrations. You can also use it to promote events via email marketing; integrate with social media, SEO tools, and Google Analytics; and do online and offline ticket sales.
  • Customizability of the interface. The tool is flexible enough to cater to the diverse needs of different users. Self-service means users have to fix any glitches or errors by themselves. Getting direct support from the vendor or affiliates is possible but can be pricey.
  • To help you evaluate event management solutions, here are some important points to keep in mind:
  • Size of events you plan to host:
  • Marketing and promotions needs:
  • Deployment options:
  • anaslip on 26 Jul 20
     
    This article shows us top 3 free even management softwares. Before choosing your software, keep these 3 things in mind: size of the event, marketing and promotion needs and deployment options.
jfuen093

The Applications of Environmental Technologies in Hotels: Discovery Service for FIU Lib... - 1 views

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technology Hospitality software tech green mobile solution

shared by jfuen093 on 01 Sep 20 - No Cached
  • This article investigates
  • the use of environmental technologies in the hotel industry. Data was collected via a series of in-depth, semistructured interviews with hotel professionals. The research findings reveal that the environmental technologies most commonly used in the sampled were light-emitting diode lights, T5 fluorescent tubes, motion sensors, the key-card system, and water-cooled chillers
  • However, the escalating number of environmental laws and increasing pressures from the market have raised their environmental awareness. Many hotels and other hospitality businesses now implement environmental programs to save energy and water, reduce waste, and improve their environmental performance in response to increasing pressure from "green" customers, local government, business partners, and the shareholders of their holding companie
  • ...3 more annotations...
  • . Many hotels do not intend to take a lead in implementing new environmental technologies as hotel managers are not often well educated in these technologies, causing the hotel industry to lag behind in their us
  • Energy, water, and waste in the hotel industry
  • . Hoteliers can use technology in a number of ways, from taking guest reservations to saving energy and water in hotel guest rooms. Energy and water saving require environmental technologies. Examples of environmental technologies related to the hotel sector are a key-card system for energy saving, a centralized air conditioning system that can reset a guest-room's temperature to the hotel's established temperature when integrated with a building management system to save energy, and light-emitting diode (LED) lights and heat pumps. In addition, many advanced environmental technologies have entered the market such as solar heat pumps, solar control film, solar batteries, light pipes, energy efficient lighting, light sensors and dimmers (Chan, [17]), different types of food decomposers, and water-saving devices.
  • jfuen093 on 01 Sep 20
     
    This is an excellent, comprehensive article and research study that fully looks at environmental technology through interviews with hotel professionals. It has many specific examples of hotel environmental technologies. It also specifically looks at energy, water and waste in the hotel industry.
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