Cloud computing allows businesses like hotels, restaurants or transportation organizations to improve their guest experience
Guests can experience the efficiency of the cloud from the beginning of their stay to the end. For example, a guest can check into her hotel room from her mobile device before even arriving, via an online system. If she wants to book a spa appointment, she can do so online, also prior to arriving.
at the end of the trip, the guest can simply check out on her smartphone and be on her way. Cloud computing caters to the need for increased access, as guests now expect this type of connectivity from multiple devices, wherever they are.
cloud computing can reduce overall costs and resource needs, as well as enhance management system capabilities
cloud improves time to market of new systems and creates competitive advantages, quick! And better yet, it’s easier than ever to analyze all these things.
When it comes to cost, cloud is the clear choice,
The organization’s IT team doesn’t have to deal with patches, upgrades, performance tuning and other maintenance tasks.
It’s time for these organizations to look outside their establishment to improve customer service, innovation and business operations.
Cloud computing is ideal for the hospitality industry. There is no need for upfront hardware or software purchases. A hotel, for instance, pays for services as it needs them which gives it flexibility in expenditures. For hospitality businesses that are often seasonally operated, the cloud allows them to scale the services they need depending upon seasonal demands: Increase computing when busy, scale back when things slow down.
I like you opinion that is scalablility. It needs inclination probably. In technology field many Cloud computings are cooperating with estimations. It needs more view points to prove that it's a strength for Cloud computing. According to Cloud computing methods, some chances based on one register matching to one password are possible. I think it's a fresh era to talk about many computers operating together to consider whether some jobs for related people could work together. Thinking about more sensitive site of cloud network. They are efficient in bank running. I think it's a relative reason to help people to know more about scalability in Cloud computing hospitality area. To make it more appearing to customers, the manager should take a purchase options on the view side that I love it. It's multi task. It's enterprising. According to passages, many opinions could be choosing from tabs due to period and seasons. I want to make sure about scalability that clients and customers are good enough for them to make more multiple options to take a preference look. It's financial economic computing assistance too maybe according to cost I think. In words, I think technology should keep scalability to let other clients and customers to put favors on it. No matter Sundays or cruise days.
This article discusses how cloud computing is already taken into affect in the hotel industry. They used examples such as mobile check-ins using the online system. I can vouch for this because in my current hotel we use the mobile key service and this creates a contactless check in process. On our end of the stick we process the credit card on file and check them in and email the guest a welcome letter and advising they may use the mobile key to enter their room. This has benefited customer service experience especially with COVID still being a conflict in our industry. The cloud computing caters to the need of new access as this article states.
Science-fiction once claimed that humans would one day live together with robots who would make our lives easier.
In recent years, AI is becoming increasingly vital in the hospitality industry owing to its capacity to do traditionally human tasks at any time of day. This might save hoteliers a lot of money, minimize human mistakes, and allow them to provide better service.
Customer service is especially important in the travel sector, as hotels often live or die depending on how they treat their clients. The options for improving this element using AI are nearly limitless, ranging from improved personalization to targeted recommendations.
The introduction of AI has drastically altered hotel operations. The tremendous number of jobs that front-desk employees are expected to handle demonstrates how different the situation would be without artificial intelligence.
A phone system with AI can intelligently route calls. Basic queries can be answered by chatbots on the internet. Remote check-in systems that are AI-connected can allow customers to check into their rooms using a smartphone app without ever having to stop at the front desk
To use the data you have on your hotel’s behalf, you must first sort, organize, cleanse, parse, and transform it into something that humans can understand. To put it another way, you must find a means to delete inaccurate or duplicated data, arrange it so that it makes sense, and then present it in a human-readable style, such as charts and graphs.
AI, on the other hand, enables personalization on a far deeper level, affecting the very core of the guest experience. It also helps you save time, money, and effort by enhancing efficiency.
For example, an AI chatbot linked to your Facebook Messenger can answer queries from visitors and collect basic information to save in your database. This information can then be utilized to tailor future interactions with the guest. You might design special offerings that cater to their specific needs, such as child-friendly accommodations, all-inclusive stays, or experiences that include a hotel room as well as tickets to nearby events or shows.
AI may assist you in ensuring that you get it right while also increasing efficiency and accuracy. You won’t have to look very hard to find proof of this.
You almost certainly employ both a property management system (PMS) and a point of sale (POS) system. Both of these use AI to assist you to handle bookings, offering add-ons, and adding them to customers’ bills, among other things.
Artificial intelligence embedded in the software you use every day, such as your PMS and POS, allows for greater efficiency, a stronger relationship with your visitors, and, ultimately, greater hotel success.
Hilton Hotels’ First Robot Concierge, Meet Connie.
AI chatbots, for example, have been popular on social media platforms to allow customers to ask questions and receive near-instant responses, 24 hours a day, seven days a week. Hotels benefit from this because it allows them to achieve response speeds that are nearly difficult to achieve through human-to-human interaction.
Predict passenger flow using predictive analytics and machine learning to avoid airport overcrowding.Based on the current operational state, as well as prior data and patterns, machine learning can be used to assess the probability of delayed departures.By studying typical baggage mishandling and breaking points, conditions, and settings, developers can leverage machine learning skills construct a virtual assistant to proactively track baggage.
AI and machine learning can be used to incorporate real-time feedback into workflows. This can help assess whether or not a guest is happy with their room.
RPA is capable of automating dull and repetitive operations.
AI is capable of detecting demand patterns, forecasting corresponding prices, and even calculating human resource requirements.
Hospitality businesses can use AI and machine learning to determine which aspects of their loyalty program appeal to clients and which are deal breakers.
By examining emotional activity, sentiment analysis (which uses Natural Language Processing) can help organizations comprehend positive, negative, and neutral viewpoints.
This article details the increasing and already abundant role that AI technologies are playing in the day-to-day operations of hospitality companies. It goes into depth about how these advancements are using analytical data to provide a better guest experience while also taking information from outside sources to focus on aspects of the operation that need improvement or things that are being well received. The process of AI implementation has also allowed for the customization of guest experience allowing guests to be catered to 24/7 offering insights and calculated suggestions.
Tourism projections show visitation is expected to climb to 127 million tourists in 2020, according to Visit Florida, the state's official tourism marketing organization.lRelated
BusinessSwanky Villas at Crane's BeachHouse to debut on Nov. 1See all related8 To accommodate that growth, Florida will need 315,000 new hospitality jobs, forecast data show.
new training and certification program for hospitality employees
Visit Florida also is rolling out several other programs to keep the destination top-of-mind with domestic and international travelers.
Visit Florida unveiled the training program and its other new initiatives Tuesday during the 47th Annual Florida Governor's Conference on Tourism at the Boca Raton Resort & Club
Visit Florida has announced they are coming out with a new, free certificate and training for hospitality employees. Due to the increase in Florida tourism, they will launch this new program to hopefully keep more tourists coming back because of the remarkable hospitality they received. Tourism is up from 2012 and they feel 2014 will surpass 2013, which the state welcomed 93.7 million visitors. That being said, this is a great opportunity for our industry. This will open so many doors for event planners and other hotel positions to help with the increasing tourism and being able to cater to their needs.
Social media plays an ever-increasing role in recruitment and selection
Likewise, many hospitality businesses are now using social media as a powerful recruitment tool, which is believed to be cost-effective and can quickly generate candidates for vacancies
Although SMPs could provide additional valuable information to hiring managers, they found that Facebook ratings actually did not do a better job in predicting job candidates' future performance, such as supervisor ratings of job performance, turnover intentions, and their actual turnover than the more traditional predictors, including personality, cognitive ability, and self-efficacy.
Moreover, they disclosed that recruiters using Facebook ratings tended to favour female and white applications, raising cautions of whether organizations can legally justify using SMPs in screening candidates.
According to their findings, job candidates' SMPs can also reveal personal information prohibited by the U.S. employment law.
Contradicting other studies that suggest social media has been widely used in employee screening (e.g., Kluemper et al., 2012; Sameen & Cornelius, 2015), the informants in this study hold reservations of such practices due to privacy concerns
LinkedIn was used by 45% of the informants (M2, M3, M5, M6, & M9) in screening candidates, but nearly all (10 out of 11) of the informants said they did not screen candidates' profiles on other social media networks than LinkedIn.
While most informants did not admit they screen candidates based on their SMPs, they showed favour to the following posts shared by the candidates: pictures about food, catering, and events (M1, M2, M3, M9, & M11), news articles (M4, M6, M7, & M10), organizational social activities (M3, M6, M7, M8).
Specifically, the informants looked for extroversion (M1, M3, M6, & M10), professionalism (M2, M5, & M6), good match (M6, M8, & M10), conscientiousness (M5 & M7), and agreeableness (M1 & M8), supporting the hospitality literature about the Big Five personality traits
Contrary to the business reports that suggests social media plays an increasingly important role in recruitment and selection (e.g., Becton et al., 2019; Evuleocha & Ugbah, 2018; Kwok, 2011; Ladkin & Buhalis, 2016), our findings suggest that hiring managers in the hospitality industry are screening candidates' SMPs with caution primarily due to the concerns of legal compliance.
This research article looks at how social media has been used in recruitment for the hospitality industry. It highlights that while it has become common practice, there are many layers of concerns including it violating certain legal rights of potential employees, generating biased decisions based on gender and race, and the practice not producing demonstrably better results than hirings done without reviewing potential employee Social Media Profiles (SMPs).
Conrad Hotels and Resorts said it has added a new and intuitive
Conrad Meetings function to the award-winning Conrad Concierge mobile app.
Conrad Meetings functionality within the brand's mobile app
now provides a direct line to the in-house event manager from the initial
inquiry through the hotel's delivery, such as adjusting the temperature
of the room, refreshing catering, or requesting meeting room technology
support.
Conrad Hotels and Resorts is a global luxury brand consisting of
23 properties across five continents. It is part of Hilton Worldwide, a
leading global hospitality company.
Conrad hotels have provided a new function into their Concierge mobile app, The Conrad Meeting. This app provides detail information about any of the twenty-three Conrad properties. The app can assist in adjusting meeting room amenities and provide any updates or changes to events. The Conrad Meeting allows excellent communication between hotel workers, event managers, and guests. Technology has provided convenience ways to make jobs easier and more efficient. Conrad had just made planners job a lot much smoother in their operational process when things or last minute things need to get done.
POS systems have revolutionized the Hospitality industry. The deployment of
these systems have decreased service times and increased efficiency of the
orders.As a result, the hospitality industry is able to provide better and
efficient services to their guests. Further, these systems help the hosts
differentiate themselves from their competition; thereby increasing their market
share and improving their revenues.
POS systems have become a key in the hospitality industry. With these invention the hospitality industry, is able to provide the best and efficient service to their guests. Also, POS systems allows to have the correct information on profit, inventory, etc. In the market, we have hundreds of companies that are competing in providing the best prices and services....
There are so many reasons why a business should choose to go with a point of sales. The ability to track and record sales, marketing and promotional sales allows you to gather data from previous promotions and security is also a plus for adding a point of sales. You can monitor sales without being present; instead of focusing on ensuring that employees don't take money, POS would allow you to perform other jobs within your role.
This article discusses only the positives of POS systems. I do agree with the fact that there are many advantages of these systems such as monitoring sales. These systems are also cost-effective and convenient. However, I personally would have liked to see some disadvantages in the article, even though I do feel that these systems are very advantageous to the hospitality industry.
POS systems have revolutionized the Hospitality industry. The deployment of these systems have decreased service times and increased efficiency of the orders.As a result, the hospitality industry is able to provide better and efficient services to their guests. Further, these systems help the hosts differentiate themselves from their competition; thereby increasing their market share and improving their revenues. Moreover, these systems help the industry in managing compliance & regulations into their business practices.
Hospitality is the act or practice of reception and entertainment of guests with kind and generous liberality. It is a relationship between a guest and a host. The hospitality industry includes hotels, restaurants ,casinos,catering, resorts, membership clubs, conventions, attractions, special events,and other service for travelers and tourists.
POS systems have revolutionized the Hospitality industry. The deployment of these systems have decreased service times and increased efficiency of the orders.As a result, the hospitality industry is able to provide better and efficient services to their guests. Further, these systems help the hosts differentiate themselves from their competition; thereby increasing their market share and improving their revenues. Moreover, these systems help the industry in managing compliance & regulations into their business practices.
Hospitality is the act or practice of reception and entertainment of guests with kind and generous liberality. It is a relationship between a guest and a host. The hospitality industry includes hotels, restaurants ,casinos,catering, resorts, membership clubs, conventions, attractions, special events,and other service for travelers and tourists.
This article said facilities management company using information technology to ensure smooth running of the business. The ensure the property and business are being run very smoothly. The facilities management firm is much similar to property management and it costs less than property management. It usually divides their given work into soft services and hard services. The soft service generally includes over all monitoring and perfect cleaning. The hard services commonly included fixing all kinds of utilities and smoothly make sure they are running safely plus remodeling of the rooms. It brings better positive changes and major success in all area of your business. It generally includes customer care service, technology department, construction utilities and housekeeping. They provide facilities management onsite, switch board help, reception room management, health and safety management, catering, grounds oversight, conference room management, security, project research and management, IT management and cleaning.
Consider how the Target store hack in 2014 was one of the biggest point-of-sale (POS) system data breaches in United States history that exposed more than 70 million customer records to hackers, and cost the retailer's CEO and CIO their jobs. It was later revealed that the attack could have been avoided if Target had just implemented the auto-eradication feature within its FireEye anti-malware system.
the reality is that most POS attacks can be avoided.
network (VPN) in place to safeguard data that's traveling back and forth on your company's
network.
Most of the aforementioned attacks have been the result of malware applications loaded into
the POS system's memory.
important point to note here is that a second app must be running (in addition to the POS app),
This is why iOS has traditionally facilitated fewer attacks. Because iOS is only able to fully run one app at a time, these types of attacks rarely occur on Apple-made devices.
otherwise the attack can't occur.
Companies such as Verifone offer software that's designed to guarantee your customer's data is
never exposed to hackers.
These tools encrypt credit card information the second it's received on the POS device and once again when it's sent to the software's server. This means that the data is never vulnerable, regardless of where hackers might be installing malware.
install endpoint protection software on your device.
Employees can steal devices with POS software installed on them, or accidentally leave the device at the office or in a store, or lose the device. If devices are lost or stolen, anyone who then accesses the device and the software (especially if you didn't follow rule #2 above) will be able to view and steal customer records.
Systems that connect
to external networks are more susceptible to attacks from hackers
Consider keeping things internal and secure, use a corporate network to handle critical tasks like payment processing.
you'll want to comply with the Payment Card
Industry Data Security Standard (PCI DSS) across all card readers, networks, routers, servers, online shopping carts, and even paper files. The PCI Security Standards Council suggests companies actively monitor and take inventory of IT assets and business processes in order to
Even though this article is from 2019 it is still extremely relevant today. POS systems are found in most hospitality outlets and the chances for a security breach are high. I have often thought when I had my credit card to a waiter and they are gone for 10 minutes are they copying the number, is it being added to a database that can then be hacked?
The importance of having the proper securities in place, the proper malware and security software is really important. Having had a catering company for 20 years I had to do PCI compliance tests every 6 months and for years I just handed it over to my IT to do the test. He would suggest things to make us safer and since it usually cost money I would shake it off. It wasnt until the credit card processing company i was using had a security breach that I realized how important these PCI rules were. It is something going forward I will always pay attention to!
Meetings are all about business: they develop relationships, generate leads, close deals, and create new customers. More than that, meetings impact local economies.
anyone that works at a convention venue (anyone, in any capacity); anyone in the hospitality business that caters to conventioneers (staffs at hotels, restaurants, and night clubs); taxi drivers; meeting planners; meeting suppliers; transportation companies; exhibit designers and builders; association and show managers; corporate exhibit managers …
Trade shows and meetings create an enormous economic impact.
244.9 MIL participants attended these meetings.
· 5.3 MIL jobs were created, generating $234.6 BIL in labor income.
· $280 BIL in direct spending; another $490 BIL in indirect and induced spending.
· $508 BIL in federal taxes, and $379 BIL in state and local taxes (total= $887 BIL).
Meetings are significant in that they are major events which generate dollars on a local and national scale. Those associated with tourism and hospitality, transportation and convention venues (among other industries) benefit significantly. Tax revenues increase as well. In addition to the economic impact, many jobs are created. Simply put, meetings are a lucrative income stream.
Why you should consider Self Order Kiosks for your Restaurant
Self Order Kiosks are typically considered to be touchscreen computers that allow customers to enter an order into the computer on their own.
The increase in minimum wage is reaching an inflection point at which the cost to invest in solutions like Self Order Kiosks might cost less overall than investing in POS and employees to operate them.
However, there has been steady growth in the demand for Self Order Kiosks in the Fast Casual, Restaurant and Fast Food industries. These days businesses are much more aware of the benefits of technology. There is a lot of proven data that the right technology can boost the growth and productivity of a business. Restaurants that are able leverage the latest technology trends can often have the largest technological advantage in the market.
The Restaurant and Fast Food industry has changed a lot in the last 10 years and the competition and ability to differentiate has become increasingly more difficult. We’re seeing a lot of overcrowding in many spaces. Much like Retail stores casual dining restaurants are experiencing similar store closings due to overcrowding.
As time changes so do the generations of adults. This means as baby boomers get older the next generation of people will be the majority of customers. These days it’s not hard to see that almost every brand is looking to cater to the next generation of consumers. It’s also no secret that the millennial generation and every generation after is much more technology aware and savvy.
Self Order Kiosk orders are typically submitted more accurately because there is no translation required from customer to cashier. It’s been proven that customers are happier with order consistency when entering orders on their own. Happy customers often translate into repeat customers.
elf Order Kiosks can consistently provide better upselling and suggestive selling. The more advanced kiosk technologies can provide upsells and suggestions based on the user that is ordering.
Kiosks can free up valuable human resources to do what humans do better than any kiosk could: greeting customers, offering assistance, bringing their food to the table, offering suggestions, and asking about their experience.
Many millennial customers will often choose a Self Service Kiosk option and if the kiosk is designed well, they will have a good ordering experience because the order entry was fast and easy. A good kiosk interface can allow the customer to expect an accurate order every time.
Self Order Kiosks sound great! So then why has adoption been so poor?
Fragmentation
Most of the Self Order Kiosks that are available today are not made for your Point of Sale system. So there isn’t always a kiosk solution available.
Limited Customization
Most Self Order Kiosks can be customized but the customization is often limited. The ability to change the workflow, menu layout, and user experience tend to be limited. These kiosks often have a standardized layout. Most Self Order Kiosks do not allow you to change the orientation of the screen from portrait to landscape or vice versa.
Cost
Self Order Kiosks definitely come with initial and on-going costs. As with all things you get what you pay for. The lower cost kiosks provide limited flexibility and may do a poor job of representing your brand. The cheaper kiosk hardware is often not commercial grade and not nearly as rugged/tamper resistant as higher end options. Cheaper solutions may be cost less up front but it limits your capabilities and the type of self service you’re offering your customers.
The high end kiosks built with custom enclosures and hardware are much more expensive. However they can deliver the true branded experience. As with all custom built equipment, it always has a higher initial cost and often come with a higher installation and setup cost.
High end kiosk software is often custom developed.
Management
Kiosks like all technologies, require management. Maintenance, repairs, upgrades, security, and upkeep can increase the overhead of owning and operating Self Order Kiosks. Another issue that can arise from Kiosks is vandalism and this issue can add costs to manageability.
Poor Customer Experience
Customers may become impatient or frustrated if the kiosks are not working, are laggy, or the interface is too complex to order or pay. When something goes wrong customers may have to ask for assistance which can take up additional time.
Employee Sabotage
Employees can see Kiosks as a threat to their job security and can make the experience difficult to adopt. Sometimes Servers may believe that they are getting smaller tips because the customers are using self service kiosks.
event management experts are more qualified than anyone from the hospitality industry to work hand-in-hand with your design and architectural teams and build an event space that matches your event objectives, as well as your event brand identity.
gain, demonstrating the rapid growth and demand for standardization of the events industry as it applies to hospitality.
Just like the hotel hires quality assurance professionals for hospitality, hotels should begin budgeting for quality assurance professionals in the events sector to ensure their current spaces are up to code, or their future spaces will be built to acquire the maximum event-driven revenue.
Hotel developers have recognized the need to create experiences within their hotel, resort or venue, meaning they are now redesigning the existing spaces within their restaurant, beachside, poolside or ballroom areas - specifically to cater towards events.
"As meeting and event planners, it is our responsibility to stay current with trends, whether it's colors, themes, décor elements, culinary creations or technology,"
An event management professional has a comprehensive view of all these event components, and more, necessary not only for proper event execution, but from the perspective of the client's needs.
As the orchestrater of all event vendors and the clients, event management professionals ensure transparent and consistent flow of information from hotel to vendor, vendor to vendor, vendor to client, client to guest, etc. Therefore, they understand the event from the holistic perspective of all the different parties involved, the pain points of each of the different elements from their perspective, and the solutions and preventative measures needed.
companies and people are wanting more evolved events design and decor and technology being apart of it. A dimly lit ballroom just isnt cutting it anymore. Event Managers are in high demand to work with hotels to create a space that can host all kinds of events in one venue.
As the need for event planning rising more and more over the years Hotel developers are assuring the need to hire event planners to help boost their sales and awareness for their property by redesigning and maintain their current areas. This allows many hotel owners to help create memories while leaving a great taste on the guest who requested the venue. he job of event planners are very critical because they go through every detail and trends to gather ideas for the clients. They have to keep in contact with property for any changes or layout to ensure it meets to clients needs.
From the cleaning staff to the catering crew, you’re in charge of all the team members who make the event run smoothly.
So you’re going to need some great communication and people skills to shepherd such a large team, especially in the hustle-bustle of high-stakes situations.
No events, no job! That’s why planners in this role are also usually in charge of sales and marketing for the property’s event space.
Hotel event planners work with their clients to dream up and execute outstanding events that stay in budget and meet expectations.
That means you need detailed planning skills, a knack for delegating well, and above all, the ability to multi-task.
ou’re going to run plenty of other events that are at night or on weekends. Not to mention no one’s going to be covering for you.
From speakers that arrive late, to unexpected food allergies, or guests that didn’t RSVP – there’s always a little something to keep event managers on their toes
An event manager is responsible for all of the hotel’s events spaces including dining rooms, conference rooms, large ballrooms, and sometimes even concert venues.
Being an event planner at a hotel you are responsible for all the hotel events and the event spaces in the hotel. It is important as an event manager to understand all your responsibilities.
From answering incoming inquiries to networking at local professional events, pros at this position use their marketing and sales savvy to get their venue booked. But be prepared: Hotel’s don’t always have a large budget for print or online advertising. You have to be ready to go out there and shake some hands.
That means you need to understand the particular features and possibilities that are unique each room. You’ll also have to lay things out and keep them running smoothly.
After all the intensive and detailed planning is done, it’s game time. Event execution is about planning for every situation and implementing the in-the-moment fixes that keep your shindig running full-steam ahead. We’re not going to lie to you: Flawless events are time-consuming and can be high-stress.
Event pros will tell you that the most trying part of the job is managing the unexpected issues that inevitably arise during events.
Working as a hotel event planner will introduce you to a wide array of events that’ll stimulate your creativity and test your skills. If that piques your interest, then it might just be the gig for you.
Many people think of event managers as wedding or concert planners, but the field of event management involves much more than that.
Guests may not notice the work of an event manager at a well-planned event, but they would notice the lack of planning at a chaotic one.
At its most basic, event management is the process of using business management and organizational skills to envision, plan and execute social and business events.
People who specialize in event management work with budgets, schedules, and vendors to create the best possible events for their clients.
When you work in event management, you'll be involved in planning, executing and evaluating corporate, association, nonprofit, government, and social events.
Event management requires strong organizational, budgeting and creative skills.
The job market for event managers is growing, with some estimates that the need for event managers will increase by one-third in the next decade
A successful event manager is a true people person and has excellent organizational skills, interpersonal skills, and multitasking skills
A planner's main responsibilities involve keeping track of time during your events, ensuring proper set up as established by the client, managing the wait staff, catering liaison, and other venue-related tasks that are pivotal to the success of the event.
Event managers, on the other hand, are there with you every step of the way. Managers orchestrate all the event details, handle vendors, create and manage budgets and timelines, assist with contract negotiations, and manage the venue selection process.
It is clear that a ton of work goes into planning a successful and smooth event. Many companies use event planners to coordinate an important meeting or event. This involves setting a budget, choosing a location and vendors, obtaining necessary permits or insurance, coordinate with speakers, and are onsite at all times to ensure the meeting or event runs as planned. The job market for event managers is growing and the need for event managers can increase by one-third in the next decade. In order to be a great event planner, you should be a people person, organization skills, interpersonal skills, and multitasking skills.
In order to succeed in event management, one needs to develop crisis management strategies in order to anticipate where problems might arise and plan for them. In the industry there is no right or wrong except to make the client happy, doing the work and getting it right is what matters most.
Agilysys, one of the top providers in hospitality software solutions has just announced its new version of visual one software suite. With this new software hotel properties around the world will have an easier job with property management, front office operations, guest history, housekeeping, sales and catering, reservations management as well as many others. The new software is very efficient, effective, and easy to use. With the new software guests have acces to onine shopping where they can book rooms, set up spa appointments, golf outting tee times, and much more. Also with this new software hotels will have improved statistic and tax exemption tracking within the property management system, two-way TravelClick interface that supports inventory items and service requests, and new rate and availability calculator for easier agent booking. I believe with the introduction of this new software many mid-sized hotels and resorts will jump towards it. This will make the day-to-day business operations of the hotel run more smoothly with all data and information stored right in front of the employees with easy access. Agilysys has always been a leader in making management of a hotel or resort easier through innovative software and technology, and the introductions of the latest version of the Visual One software suite their name continues to grow throughout the hospitality industry.
This article, posted on the Visa website discusses how McDonald's UK plans to implement a new type of payment method for customers. This "cash free" payment methods allows for customers to use only debit or credit cards and pay up to 15 euros. Visa states that it is a quick and easy way for customers to purchase a coffee or lunch at a fast food establishment. As stated in the article, this form of payment helps companies save money with regards to operating costs and improves risk management because less cash is available at the restaurant.
In my opinion, I believe this is a quick and convenient way for customers to get in and out of the restaurant - which is essentially what a fast food establishment caters to do. The down side of this new hardware addition to McDonald's is that it may reduce the amount of jobs in each store because the computers will be able to do the work, humans once did.
To me this is just a given. Of course contactless payments are going to increase. They already are especially in big cities where everyone is always on the go. I know that I barely ever have cash on me. I end up having to run to an ATM. Paying with cards is the easiest and an fastest way of paying for things.
I agree with both comments. I just wonder why they cap the amount to £15, which converts to $19.25. Is that to encourage individual transactions? To clarify, the only thing I can think of is they are trying to discourage people from purchasing for others. But that doesn't really make sense since the purpose of contactless payments is increasing convenience for the customer who wants to make on-the-go purchases and thus increasing profit for the business. Just something I was wondering.
As the hospitality industry has arguably always been more service focused than retail, these developments should be of great interest to the operators of restaurants, bars, pubs, hotels and so on.
Hardware has a key role to play in boosting service in the hospitality industry. Here are three emerging trends in hospitality EPOS hardware that do just that.
What if everything could be done on a single device, at the table, there and then – orders taken, input into the EPOS system, forwarded to the kitchen and processed for payment?
Making full use of wireless broadband, this is what Mobile EPOS, or M-POS, solutions like the AURES SWING and iRuggy offer.
ome restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to
Some restaurants are already moving towards replacing menus with either M-POS tablets or fixed kiosks at tables which customers can use to place an order directly. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or else offering a ‘smart concierge’ facility.
Traditionally, scanners have not been a necessary part of the hospitality EPOS arsenal because there has not been a need to scan barcodes or similar when making sales.
But there are many more possible uses for kiosks across the hospitality industry. In restaurants, for example, kiosks could replace the maitre d’hotel or dining room manager when they check availability and making reservations when guests arrive, allowing diners instead to choose tables and dining times themselves
The influx of millennial travelers has created the need for the ability to be able to customize any and everything possible. Self service kiosks, as well as technological improvements, have reshaped the nature of the hotel experience forever. Hospitality meets them halfway via a host of self-service solutions that are up to the task. Being able to create new options for your guests does not instantly mean abandoning the old. It is important for guests to have the options they need to choose your business regardless of the methods of communication at their disposal.
This article highlights three hardware trends that is shaping the modern hospitality industry globally by focusing on the advances experienced in POS technology. The writer emphasizes that since the hospitality industry has been more focused on services than on retail, restaurant, bars, hotel and pub owners should pay keen interest on the technological developments. This technology is beneficial to the hospitality industry, as it will help the operators improve on customer experience. Hardware plays a critical role in improving the services offered in the hospitality industry. The three emerging trends in hospitality mentioned in the article relate to the trends in EPOS hardware in the industry. The first trend mentioned in the article is mobile EPOS (M-POS), which helps in taking orders, inputting them into the EPOS system, have the order forwarded to the kitchen and processing for the order payment by using wireless broadband.
The second trend is kiosks that are self-service points in the hospitality industry. Kiosks have several uses like checking availability, making reservations when the patrons arrive in restaurants and allowing guests to order room service in hotel rooms. The last trend is the use of scanners, which is modern EPOS software for setting up a loyalty scheme for businesses. Scanners have not been a necessary part of the hospitality EPOS but their demand has grown due to the increase in popularity for loyalty schemes among businesses.
This article talks about the three hardware systems that are trending now in the hospitality industry. The Mobile EPOS, Kioks, and Scanners are all meant to make the job of the company run smoother and more efficiently. The EPOS makes it easier to get everything done in one place, for example placing an order, paying and receiving a receipt. Kiosks allow customers to place their own order and have the food delivered to them. Lastly, scanners are a great help when it come tp updating records.
Retail operators are now understanding that point of sale systems can also be used to not only assist in processing the final phase of the checkout but also throughout the entire process to increase the service aspect. The advancement in POS technology is the driving force behind this initiative.
Operators of restaurants, bars, pubs, hotels, etc., are using POS technology to improve the customer service experience. The main focus of this is placed on modern specialised EPOS software and hardware systems and how they can help to integrate operations across an entire business. There are three emerging trends in hospitality EPOS hardware that are used to run the software. They are mobile Epos (M-Pos), Kiosks and Scanners.
Mobile EPOS (M-POS) use single devices at the table to take orders, input into the EPOS system, forwarded to the kitchen and process the order for payment. Kiosks, on the other hand are self-service points that allow users to process orders and payments separate from collection they can also allow users to check availability and making reservations, allowing them to perform tasks like choosing tables and dining times themselves. Kiosks could play a similar role in hotel rooms, allowing guests to order room service or offering a smart concierge option. The final hardware option mentioned was the use of scanners. Scanners are used in conjunction with the loyalty schemes which are growing in popularity as a way to incentivise repeat business and for updating records.
meeting and events industry is big business, providing upwards of six million jobs, almost every one of them requiring some type of logistics management skills.
The U.S.
Maximizing your operational efficiencies during events — whether they're large, small, or in-between — can mean the difference between success and failure.
Take capacity management, for example. If a room is unoccupied, or event space empty, a hotel or conference center loses money. Or food and beverage planning. In addition to having the right staffing for food preparation, service, and cleanup, you need accurate guest data to avoid costly over-ordering.
Read on to explore automation’s impact on marketing, sales, and operations so that you can narrow down the best options for your hotels.
Marketing your event space is key to helping event planners, businesses and organizations discover your facility and services, especially when you consider 67 percent of the buyer’s journey is now conducted digitally.
Social media automation software is used to automate or semi-automate the process of sharing posts and content on social media channels to promote events.
For example, you could have one Facebook page for your hotel, and one for your event spaces
There are many benefits to email marketing, from saving money on printing and mailing to increasing attendee engagement and generating buzz.
Event planners begin researching venues online before contacting your sales team, and 3D floor plans help them visualize how their conference would fit your location
RFP management tools automatically prioritize and send responses to event planners and group business leads. This will help you reduce a major pain point for planners: the length of time it takes to receive hotel responses on RFPs
The meetings and events sector is competitive — drawing and landing group sales requires hotel CRM software that automatically scores leads and supports lighting-fast responses to RFPs
Think like an event planner when it comes to your meeting facility ingress and egress; give them access to electrical outlets and secure Wi-Fi networks to hook-up wireless printers that produce name tags as attendees sign-in
On-site meetings at events are important for attendees for many reasons, including cost.
Hotels such as Caesars have been testing mobile ordering technology for food to better cater to guests. Have event attendees share F&B preferences during check-in and automate push notifications to remind them of onsite cafes and restaurants before breaks.
The event management space is more becoming more competitive. Now hotels and event planners are seeing these as an additional source of revenue. This article focuses on tips how events and conferences can use strategies to automate certain practices to capture a wider target audience all while spending less time and money.
A point-of-sale (POS) transaction is what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction.
In its most basic definition, a POS system is a combination of POS hardware and POS software to create a POS machine for processing a transaction and payment.
a POS terminal is the electronic equipment performing the sales transaction and processing the credit card payments. Used in most storefront businesses, a computer terminal combined with the POS software helps to manage everyday sales transactions and operations.
The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems
The primary reason you need a point of sale for a restaurant is to accept cash and credit card payments. In addition to receiving payments, you need to be able to track all your financial and tax data.
A restaurant management system is recommended if you’re a restaurateur and want to be competitive in the business. Many types of restaurants need to utilize a POS like full-service restaurants, quick-service restaurants, fast food, take-out only, cafe’s, pizza shop, etc
Recipe costing is just one example of features a restaurant computer system can provide. Some other features and services you’re going to need potentially are restaurant marketing, customer management, online ordering, loyalty program, server sales performance, new versus repeat customers, invoice purchasing, menu performance, employee management, and sales reporting.
The only negative to implementing a new restaurant management system is the training time and challenge of learning new software. But that’s only temporary,
The main features to look for in bar software is preauthorization (or “preauth”) of payments for tabs management, bar and liquor inventory and control, speed functions like reordering rounds, bar prep printing, fast checkout, and quality 24/7 support. For the reporting side, you’ll want to see your labor costs compared to sales, product reports, and all your sales and tax reports.Additional register features to consider for nightclub and bar point of sale software is employee management, inventory management, customer loyalty, recipes, tab management, quick reorder rounds, and quick customer checkout. Reporting is critical as well to keep track of your food and beverage taxes. Also, you’ll want to have online access to see your labor costs and sales reports
Retail businesses can have some particular requirements and features that other programs will not have. They can have retail shop features such as color and size matrixing, inventory tracking, employee commissions, gift registry, customer database, layaway, and purchase orders
If you’re not processing an enormous amount of volume and speed isn’t as critical (like in a restaurant or bar), then a mobile POS could be just the answer to save you some money
A cloud-based POS system is a point of sale platform that stores information on the cloud. Cloud-based systems typically don’t record much information on your terminal device. Instead, all data is stored in the cloud and synchronized across multiple terminals.
Nail and hair salon POS systems can sometimes crossover for other business types like barber shops, gyms, fitness clubs, beauty schools, massage parlors, pet grooming, tattoo parlors, to name a few. That is because these other business types will especially require an appointment calendar and may need retail functionality with inventory control, and not every software program has those features
In this POS guide, we discussed everything related to POS systems, including the meaning of POS, the definition of mPOS, what the difference is between a cash register and POS, how a point of sale system work, and the different types of systems with examples
(1 of 3) POSUSA had originally published an article in 2017 about the definition of Point-of-Sale (POS) and a guide to understanding POS more in depth. This article was updated in May of 2021 to represent the ongoing challenges in the hospitality industry due to COVID-19. The article begins by defining a POS transaction as "what takes place between a merchant and a customer when a product or service is purchased, commonly using a point of sale system to complete the transaction." The original idea of a POS system was that of a cash register, but what is in the system make up today is far more complex. A POS system and a POS terminal are one in the same, as the terminal is the physical piece of equipment that processes the information for the POS. The system is composed of many different components as with any piece of technology. "The hardware components bundle will typically include a POS terminal, receipt printer, credit card reader, cash drawer, barcode scanner, kitchen or bar printer (for restaurants), and possibly even an on-site computer server for older legacy systems." These systems continue to make advancements that evolve with the times and can keep up efficiently with the business they are working with.
(2 of 3) The article continues on to discuss the many different types of POS systems and how they can be used for different types of businesses. The restaurant POS system, for example, is the most complex POS system and is the most commonly seen system in the industry. Through the restaurant POS, a business can have a restaurant management system, which helps them run the business efficiently through features such as recipe costing, customer management, reporting, and many other features discussed. Bar, nightclub, retail, small business, salon, and spa POS systems all have very similar features, but are catered to each businesses specific operational need. Cloud-based and mobile POS systems are also discussed in the article as a way to store all POS information in the cloud. The advantages of mPOS were discussed in depth as this can be accessed through an application, making mobility much easier in our ever-advancing technological world.
(3 of 3) The article also provided an introduction of how POS systems work, as a basic understanding is necessary when considering purchasing a system. Through understanding how the POS system works, we see that a POS transaction is "simply any transaction that occurs within a business." POS payment is "when a customer and merchant exchange products or services completing a POS transaction aka point of sale purchase," which can sometimes be referred to as point of purchase, or POP. Finally, the article discusses how POS systems have played a role during the pandemic. While online POS systems have been used for many years to keep businesses on their feet, during the current state of the world this has become even more necessary. The article discusses how important it is to keep the payment process simple, yet secure so that the business may rely on this as a way to make income and customers can enjoy a seamless experience. This article does a very good job of explaining in-depth what a POS system is and how it is relevant to every line of business in the hospitality industry. As online sales continue to grow and as the state of the world remains uncertain, POS system popularity will only continue to rise and advance to create the best possible experience for both the businesses and consumers involved.