Skip to main content

Home/ Hospitality Technology/ Group items tagged ground

Rss Feed Group items tagged

rosedelice

Why Is Hotel Security Important? - American Protection Group - 0 views

  • Hotels are part of the hospitality industry, where providing good customer service is essential. A hotel’s reputation is staked largely on the guest experience, and investing in proper security services plays a central role in ensuring guests feel safe and protected. It also protects owners from the damages and costs that may arise from criminal activity such as theft.
  • Security officers patrolling the hotel’s grounds can look out for suspicious activity. Hotels should have security officers regularly patrol the hallways, stairwells, lobbies, parking lots, restaurants and bars.
  • Security officers can handle unruly guests or visitors and prevent negative situations from spiraling out of control. Officers can also provide additional protection to VIP or controversial guests of the hotel that might attract public attention or protests.
  • ...4 more annotations...
  • Security officers can prevent hotels from incurring property damage, particularly if officers are patrolling the hotel’s grounds. They can also assist in incidents involving guests damaging their rooms.
  • In addition, the presence of security officers at a hotel can make guests and employees feel safer and more at ease. Many hotel guests are in an unfamiliar location, and this sense of security can increase their satisfaction with the hotel.
  • Security officers on the premises of a hotel can react appropriately and rapidly when emergencies occur. In the case of a fire, they can help evacuate guests and maintain order. In a shooting or other act of violence, they can stop the perpetrator and protect guests and staff from danger. They can also provide valuable assistance and information to law enforcement when they arrive on the scene.
  • Hotel guests may occasionally become unruly or intoxicated, particularly in hotels with bars. Security officers follow hotel policy for dealing with these guests by escorting them either off of the premises or to a taxi, or detaining them for the police as appropriate. They can also escort trespassers and loiterers off the premises. In addition, security officers can safely help staff and guests to their vehicles upon request if they feel unsafe.
  •  
    It is very important for hotels to provide excellent security. It makes the customers feel safe and enhance their confidence and safety.Security officers patrolling the hotel's grounds can look out for suspicious activity.Security officers can prevent hotels from incurring property damage, particularly if officers are patrolling the hotel's grounds. They can also assist in incidents involving guests damaging their rooms.
Paige Wuensch

TLabs Showcase - Green Path Transfers | Tnooz - 0 views

  • Green Path Transfers, part of the WHL Group, is a new, global, eco-friendly airport transfer and ground transportation network. We are currently operational in over 30 destinations around the world, with over 100 expected by the end of this year.
  • Our focus is on partnering with local operators who have made a commitment to environmental sustainability, especially through the use of low carbon emission fuels or engines
  • . They do not know how to access global markets with a professional transfer service priced for distribution (a problem they have as well with their other tour and activity products), nor do they have the technology to plug into global distribution, and this is where Green Path Transfers comes in.
  • ...8 more annotations...
  • Second is the move to a low carbon future. The WHL Group is committed in all its businesses to minimising our environmental footprint and supporting local communities. In designing the airport transfers business we noted the increasing number of “green” transfer and taxi companies appearing around the world and had the idea to try and bring as many of these into one big global family as we could
  • Green Path Transfers are simply in this case focussing our training, distribution efforts etc. around the transfers element of their business, giving them access to the technology to plug them into global markets.
  • First, ground transportation in much of the developing world is still very fragmented and immature.
  • Green Path Transfers offers transfers from airports, ship ports, bus stations, train stations and border crossings, as well as inter-city and inter-country transfers.
  • Strengths: Unique, appealing twist on an existing product Strength of the global network, reaching destinations others can’t Ability to leverage other WHL Group assets. A network of operators with strong shared values and a shared mission (building a greener future
  • Weaknesses: Limited exposure. Difficulty recruiting partners in some destinations offering low-emission vehicles being. They are essentially non-existent, especially in developing countries.
  • Opportunities: To become a recognized brand name within the travel industry and the travelling public for providing eco-friendly ground transportation To become a global partner to worldwide corporations with a focus on environmental sustainabilit
  • Threats: Larger organisations moving into the space Low/zero emission vehicles becoming so prevalent that this is no longer a unique selling point
  •  
    Green Path Transfers are a a fairly new Eco-friendly airport transfer and ground transportation network. The goal is to offer safe and professional transportation in global markets to travelers. In addition Green Path Transfers are focusing on a low carbon movement in the future. The company has partnered with companies using low-emission vehicles and these vehicles are clearly marked in the search results of the website, in order to allow the customer a completely transparent booking and check-out process with the vehicle of their choice. Their customers consist of leisure travelers, corporate travelers and their distribution partners, such as hotels and flights.
Shiyuan Peng

Starbucks To Recycle Coffee Grounds Into Bio-Plastics - 1 views

  • Starbucks is working with biorefinery scientists to turn its used coffee grounds and bakery food waste into bioplastics, laundry detergents and other everyday products.
  • The technology has other environmental benefits, Lin said. Fewer pollutants enter the atmosphere, because the waste isn’t incinerated, and the CO2 produced is reused during the biorefining process.
  • The coffee chain, which has a goal of offering front-of-store recycling in all of its company-owned coffee shops by 2015
  •  
    According to this article, Starbucks is working with biorefinery scientists to turn its used coffee grounds and bakery food waste into bioplastics, laundry detergents and other everyday products. The food biorefinery process works by blending the baked goods with a mixture of fungi. Then bacteria convert the sugars into succinic acid which is a key material used to make products to bioplastics. Another environmental benefits of this technology is that fewer pollutants will enter the atmosphere because the waste isn't incinerated. Finally, Starbucks has a goal of offering front-of-store recycling in all of its company-owned coffee shops by 2015. And it says it's looking into turning used cups into serving trays.
yuzhu li

Mandarin Oriental, Miami Security Scores 98.8% in Independent Security Audit :: Hotel N... - 0 views

  • Mandarin Oriental, Miami expands from one SAMS™ module to five
  • InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester
  • can adapt to their specific security and budgetary needs to automate a variety of security department functions that include
  • ...6 more annotations...
  • Mandarin Oriental, Miami expands from one SAMS™ module to five
  • Control keys, radios, and equipment Manage patrols and assure all check points are properly scanned Process visitors, print badges, and daily log review Control and automatically log all security officer dispatches Document and properly record all incidents on property Process lost and found items and accurately track and return found items Control employee lockers and locks
  • The property recently scored 98.8 points out of 100 on an independent ‘Safe and Sound’ security audit. “SAMS™ made this possible
  • Tighter security comes from our knowledge of exactly which keys are checked out every hour of every day
  • system has the ability to scan each contractor’s driver’s license to capture the ID information and photo and create a record of when the person entered and left the hotel’s property
    • yuzhu li
       
      what if some emergency accidents happened in the contract company, it is no longer the original person come to the hotel. The SAMS still  can recognize him/her??
  • “InvoTech’s system makes our property significantly safer and our security operation more effective and efficient,” said Ballester
    • yuzhu li
       
      It is an impressive article that a security system could be literally so sound and impregnable. It can monitor and assure all the check points, especially it can scan the contractor IDs while access to the property. As we know the hospitality industry is a meeting ground, labor-orinted and customers diversified, easy to be liable for negligence. There is a news I read in the newspaper years ago, the front desk person accidentally assigned the room key to a guest that has been given to another guest in advance. And that leads to the second guest lost his $5000 in his suitcase. The court decision was the hotel was liable and compensated for the loss of the second guests. The hotel is not only has loss in money but also in the reputation. If the hotel could have the InvoTech's system, it would check all the keys, this situation would never happened. And for the system can automatic scan contractor IDs, all I can say is amazing, it not a easy thing from my eyes.Especially for some luxury hotels, there will have some VIPs, or VVIPs, their security is the top one task for the hotel. 
  •  
    It is an impressive article that a security system could be literally so sound and impregnable. It can monitor and assure all the checkpoints; especially it can scan the contractor IDs while access to the property. As we know the hospitality industry is a meeting ground, labor-orinted and customers diversified, easy to be liable for negligence.  There is news I read in the newspaper years ago, the front desk person accidentally assigned the room key to a guest that has been given to another guest in advance. And that leads to the second guest lost his $5000 in his suitcase. The court decision was the hotel was liable and compensated for the loss of the second guests. The hotel is not only has loss in money but also in the reputation. If the hotel could have the InvoTech's system, it would check all the keys, this situation would never happened. And for the system can automatic scan contractor IDs, all I can say is amazing, it not a easy thing from my eyes. Especially for some luxury hotels, there will have some VIPs, or VVIPs, their security is the top one task for the hotel
Fesal Alanazi

New, Green Technology Being Used to Improve Indoor Air Quality - 0 views

  • Through the use of nano ionic technology
  • blend of naturally occurring polymeric matrix materials
  • These same matrix materials ground into a fine powder then mixed with paint and applied to the interior walls of your home or business, produce a continuous flow of healthful negative ions and IFR's, detoxifying the air while removing offensive odors
  • ...6 more annotations...
  • Studies by the Environmental Protection Agency indicate that Americans spend billions of dollars every year on spray and medications
  • ndependent studies have confirmed that the inclusion of this innovative technology is effective in reducing and diminishing various pathogens, including MRSA bacteria (Staphylococcus aureus) and Black Mold (Aspergillus Niger, test results available on request)
  • The product and technology are non-toxic
  • not harmful to pets
  • children or plant earth
  • no consumption of electricity is necessary
  •  
    By using of Nano Ionic technology, The new interior paint will remove odors that caused be smoking, pets, bacterial proliferation. However, some natural matrix materials ground into a fine powder the mixed with paint to be applied to the interior walls of homes and businesses. Moreover, this new product is non-toxic, not harmful to pets, children or planet earth and no consumption of electricity is necessary.
Jennifer Koren

Hotels make clean sweep vs. allergies - USATODAY.com - 0 views

  • Certified by a private company and branded as Pure Rooms, the spaces have been cleaned and sanitized, then misted with a compound that prevents bacterial growth.
  • Environmental Technology Solutions, basically rebuilds the room from the ground up to eliminate materials that collect dust or emit volatile organic compounds — gases emitted by furniture, carpeting and cleaning supplies that may trigger sensitivities in some people
  • A free-standing air purifier with a high-efficiency particulate air (or HEPA) filter, special coverings for pillows and mattresses and laundering in water hotter than 130 degrees to kill dust mites are all effective allergen-fighting measures, says Steven Cohen, a Milwaukee-area allergist. But conventional allergists such as Cohen question whether chemical sensitivities truly exist.
  • ...1 more annotation...
  • •The Quality Inn & Suites Maine Evergreen Hotel in Augusta, Maine, has 76 "Evergreen" rooms with air- and water-filtration systems. "We recognized it was something so incredibly unique," says owner Alec Rogers. "We thought if it doesn't bring people in, it'll bring them back. And that's been the case."
  •  
    Hotels are jumping on board the hypo allergenic train. Many hotels are transforming some of their rooms to allergy free rooms. Redesigning the rooms from the ground up is difficult, and quite expensive, but many hotels think it will pay off. The air filtration systems are the first to be replaced. The carpet is removed and mattress casings are put on the beds to remove any chance of bed bugs, dust mites, or any other allergy causing agents. At the Hilton in Chicago, one room renovation is about $12,000, and they charge an extra $25 a night. The cost of being healthy may be worth it. The recycled air and dust affect many people daily especially at hotels. If the pillows can be altered and little steps to increase the air quality, then I believe the payoffs will greatly surpass the initial costs.
kristenagosto21

Nine High-tech Solutions to Explore in the COVID-19 Era - Event Marketer - 0 views

  • In fact, in a survey of our audience, 96 percent of respondents said their agencies shifted products and services due to the impact of COVID-19.
  • 67 percent said they are focused on new virtual event services, 24 percent said they’re developing new medical-grade products, four percent said they’re specifically exploring on-site tracing technology (more on that in a bit), while the remaining 50 percent said they were exploring “other” new areas such as touchless modifications to on-site technologies and appointment-based experiences. Overall, 35 percent of respondents reported that COVID-focused products and services currently account for 50 to 75 percent of the overall business.
  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
  • ...9 more annotations...
  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
  • That live-guide component came into play recently for a program in the Faroe Islands tourism arm’s “Remote Tourism” campaign, which in June allowed travelers with itchy feet to control live people on the ground in various parts of the region by using their phone or computer keypad.
  • In addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • ting events and helping offices and other businesses reopen and maintain key social distancing protocols.
  • supporting
  • In addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • n addition to shifting into virtual events and building custom digital platform solutions for clients, Sparks opened a  shoppable Social Distancing Store online, complete with directional graphics, touchless utility tools, sanitizing stations, sneeze guards and partitions, and other customizable options.
  • players
  • social
lismarycedeno1

What's New for Meetings at Walt Disney World's Swan and Dolphin - 0 views

  • Disney’s Swan and Dolphin makes updates to its property with meeting delegates in mind.
  • 50 percent of the Swan and Dolphin’s business comes from meetings groups, making it one of Marriott’s top meeting hotels.
  • 2,270 guest rooms and over 333,000 square feet of meeting space on site,
  • ...9 more annotations...
  • The renovation is immediately noticeable in its wow-worthy lobby, inspired by water elements.
  • Swan and Dolphin broke ground on the construction of a new tower on its property, which will add 349 guest rooms and 21,330 square feet of new meeting space, including a 6,000-square-foot rooftop ballroom and terrace from which guests can view Disney’s fireworks.
  • tower will contain 151 executive meeting suites, featuring guest rooms connected to small meeting spaces
  • “The Cove,”
  • “The Caribbean Room” is open for business at the Dolphin. Ideal for breakouts, small meetings and event work rooms
  • the Swan Resort opened a similar restaurant in August, serving coffee, ready-made sandwiches and snacks.
  • Shula’s Steak House recently completed a refresh of the restaurant space and menu as part of a branding update for Shula’s Steak House.
  • rooms are available for group buyouts.
  • transformation includes an expanded bar and lounge featuring a three-sided, wraparound bar for networking and socializing, as well as seven new menu items, including pan seared scallops and a 22-ounce dry-aged ribeye
  •  
    Disney's Swan and Dolphin convention centers breaking ground for "The Cove" which is set to open in 2021 which adds 349 guest rooms and 21,330 square feet of new meeting space. Both resorts are also opening new restaurant space with the ability for group event buyouts in private dining rooms.
Rochelle Perez

Gett Lands $100 Million for Ground Transit for Corporate Travelers: Travel Startup Fund... - 2 views

  • This week, travel startups announced more than $101 million in funding.>>Gett, which helps corporate travelers book taxis and ridehailing services, has raised $100 million in a funding round led by unnamed investors.
  • Gett lets corporate clients book and manage all their ground travel providers, such as local on-demand taxi operators, chauffeured car services, and ride-hailing services, in one booking tool.
  • Companies can use Gett to manage bookings, users, and expenses and make sure their employers have safe options while on the road. Gett said a third of Fortune 500 companies use its services.
  • ...1 more annotation...
  • Triparound is a travel tech company that aims to bring travel planning into the future. Its business-to-business software strives to help travel professionals to do more with less.The tool offers to help hotels manage guest trip-related requests, such as for booking local experiences and attractions. Its software for travel advisors and destination management companies includes an itinerary builder. The tool aspires to make it easier to find, create, present, and manage itineraries online.
  •  
    Gett, a travel start up that assists in trips for larger corporate companies, is being funded by venture capital firms and gaining the additional tool of Triparound
Sarah Black

Mobile Technologies and the Hospitality Industry: Creating a Mobile Strategy, by Michae... - 0 views

  •  
    Author Michael Kasavana's article discusses the advancement and prevalence of mobile technology applications with regard to the hospitality industry.  According to him, "the common goals of mobile technology implementation are acceleration of guest traffic, heightened interactivity, promotion and sales of goods and services, and gathering of feedback relative to the guest's experience". Mobile and proximity marketing techniques are gaining in popularity and in some cases (Buffalo Wild Wings) are a large factor in the company's success. Their mobile marketing campaign was deemed a huge success due to large numbers of repeat customers, improved attendance at special events, and higher sales revenue. Mobile marketing has proven extremely influential in attracting new customers and creating brand loyalty. This marketing method can really make the difference in one company having a competitive advantage over another. Kasavana also advises restaurant and hotel owners to follow some best management practices guidelines. These include: "creation of a mobile-optimized website with simple navigation tools; apply user-friendly, intuitive, and logical lead-through processes; sponsor video (YouTube), social (Facebook), and mobile (LBS) content; employ opt-in marketing campaigns that encourage customer engagement; provide instant rewards, discounts, and incentives to qualified clientele". Mobile technology applications are definitely the wave of the future in the hospitality industry and "getting in on the ground floor" is an excellent opportunity for business growth.
Yawen Zheng

Reaching The Untethered Consumer - Forbes - 0 views

  • Mobile Marketing:
  • That’s why we must abide by some ground rules:
  • Brands that master mobile marketing don’t think of it as yet another channel; they recognize that it’s part of an integrated, multi-channel brand experience.
  • ...3 more annotations...
  • Rather than becoming mono-focused on a single tactic – the mobile app, for example – think about how your customers use their devices and how you can employ the breadth of mobile tactics to reach them – from apps and QR codes to SMS and mobile coupons to mobile payments and augmented reality
  • Let’s face it: the mobile device is our new functional appendage, like the prehensile tail for the digital consumer. We depend on it for balance, to maneuver and, well, simply to hang out. It’s the first thing we pick up when we rise and the last thing we put down before entering the analog slumber. In between, it’s our remote control of life. It’s made us universally connected and accessible.
  • You just cringed, which is evidence of the challenge that marketers face. Mobility makes consumers both infinitely accessible and utterly vulnerable. In life and in mobile marketing, ill-timed, ill-targeted contact is a personal affront. Like the infamous close-talker on Seinfeld, marketers with a tin ear will quickly find themselves alienated from their audiences. That’s why we must abide by some ground rules:
  •  
    Here Forbe magazine offers some tips on how to do proximity/mobile marketing right and some of the advantages. Companies need another marketing avenue to reach customers in this diverse field where competition is so intense. Technological advances will help one stand out in this large crowd.
  •  
    This article give us an idear about use technology to promote marketing. In 21st century the mobile device is indispensable for everybody, for company, we have to keep forefront on technology.
Camila Calcines

Pegasus: GDS Hotel Data Portends Sustained Corporate Travel Demand - Business Travel News - 0 views

  • Businesses are still determining the impact of potential political and policy changes and are acting cautiously,"
  • unleashing pent-up business travel demand from hesitant periods in 2012 so companies can reengage to capture market share.
  • The volume exists
  • ...2 more annotations...
  • December GDS bookings were up slightly by 0.2 percent
  • Elsewhere in the world, GDS bookings decreased by 0.4 percent
  •  
    The article talks about worldwide hotel bookings through global distribution systems. In the year 2012, only three months remained flat compared to the prior year and did not lose ground in GDS bookings. This impact may have been caused "after intensified political uncertainty bred hesitancy in November." According to the article, in the beginning of 2013 business are starting to act upon travel demand from hesitant periods from the prior year so companies can reengage to capture market share. The demand for travel is out there but numbers will only do it justice. North America was the only continent that GDS bookings in December were positive because elsewhere in the world, GDS bookings decreased by 0.4 percent.
yiran DING

Airlines vs. the World | An Analysis of Future GDS & OTA Trends | By Douglas Quinby - 1 views

  •  
    This article analysis the future of the GDS for airlines from both the airline company's perspective and the marketing perspective. The conflicts between airlines and GDS and the agencies is a recycling battle. It has been back and forth with the airlines withdraw from the system and ended up renewing contracts. The most recent war initiated by American airline pulled its inventory from Orbitz in December, 2010, in order to force GDS Travelport to drop the distribution cost. The two parties need each other and it is time for them to reach common ground and have mutual benefits.Delta has done something for that by adopting three second-tire OTAs. http://www.tnooz.com/2010/12/22/news/delta-cites-apple-experience-exits-cheapoair-bookit-com-onetravel/ But those are the short-term issues. In the long term is that " airlines' long-term strategy to advance distribution from fare- and schedule-led selling to merchandising. " The article also give a marketing perspective. It shows the intention of American Airline to build a system that link directly to the airline that don`t have to obey the searching rules of the agency. It also listed nine unanswered questions and wild cards, which indicates the risk of this strategic shift.
Xueling Wang

Green Hotels - Hotels Benefit from Environmentally Friendly Policies « Hotel ... - 0 views

  •  
    For hotel, the benefits of reducing the carbon footprint are both social and economic. The green hotel can attract more guests. Studies have shown that guests prefer staying at properties that are actively involved in providing a green environment. A hotel can implement an effective green plan since it is built from ground up. The developer should think about that make use of natural light, how to save water such as rainwater capture or reuse grey water, how to use solar heating for the pool or hot tub, etc.
Dongyun Oh

Sba Green Loan Program Breaking Ground For New Hotel Development - 0 views

  •  
    The financial crisis of 2007-2008 is considered by many economists to be the worst financial crisis since the Great Depression. It resulted in the threat of total collapse of large financial institutions, the bailout of banks, and downturns in stock markets around the world. The bursting of the U.S. real estate bubble, which peaked in 2006, caused the values of securities tied to U.S. real estate pricing to plummet, damaging financial institutions. Prior to this crisis strategies to develop new hotels or acquire existing assets with a small percentage of cash out of pocket were plentiful. Today to secure funding it may take 30%-40% of hard cash to move a deal forward. The Small Business Administration (SBA) is offering a way to leverage funds at well below market rates for major renovations and new construction with as low as 10% cash down. The catch? Some money-saving energy efficiency or renewable energy measures must be in the mix. Millions of dollars in SBA 504 loans have been available for decades to help small businesses grow. The greening of the program began when the Energy Independence and Security Act of 2007 added 3 public policy goals that could qualify businesses for a loan for construction, renovation, or refinance to: 1.Build a new facility (or retrofit an existing building) that consumes at least 10% less energy. 2.Incorporate sustainable design such as LEED into the new construction or renovation projects or building purchases. 3.Incorporate the production and use of renewable energy onsite for the business and/or for the local utility. Another area the 504 green loan program can assist the hospitality industry is to bring cash to the table for major renovations. Hotel franchise companies have been lenient over the past several years on product improvement, as not many hoteliers have had the financial ability to perform major renovations. In the past several months the need for franchise companies to protect their brand have
anonymous

The Future of Proximity & Micro-Location Marketing [Infographic] - 0 views

  • To see how brands have leveraged location to make purchasing more personalized, take a look at this infographic developed by MDG Advertising. It reveals how location-based data is gaining ground to bring brands to a shopper’s attention.
  • nd consumers aren’t shy about sharing their information in exchange for shopping benefits. In fact, the graphic shows that 50% of women share their location and personal information with stores to get special offers.
  •  
    This article explains the benefits of brands being able to send relevant information in real time to consumers mobile devices for the most benefit.
Melissa Krajewski

CBS plans to use improved technology for Masters telecast | Masters - 1 views

  • wireless radio frequency cameras will follow the leaders around from the practice range to the first tee
  • “It’s as big (as), if not bigger than, the Super Bowl,” he said. “It’s a challenge, but it’s all in the planning. We have people planning this 12 months a year.”
  •  
    CBS Sports debuted their improved technology during their recent Masters telecast with the help of high-speed wireless radio frequency (RF) cameras. The cameras followed the leaders on the ground to provide viewers more access to the 365-acre golf course. This enhanced technology has never been used before at the Masters, a traditional venue that is notorious for its cell phone ban. In this day-and-age spending a day without a cell phone is unfathomable to some. However thousands of patrons attending abide by the rules for the love of the game. The Masters is comparable to the Super Bowl in terms of media coverage and hype. The event also generates higher room rates and occupancy levels due to increased demand.
Xin Jing

The Hotel Modern New Orleans Selects Agilysys Solution Suite - 0 views

  •  
    The August Group NYC's selection of Agilysys Guest 360™ property management system and Agilysys InfoGenesis™ point of sales system for their Hotel Modern New Orleans was a service driven decision made with confidence. Although the systems premiered at another property the August Group NYC is excited to reveal these advancements at their newest property in the Warehouse-Arts district of New Orleans. The August Group NYC remained loyal to Agilysys because they trust the management information system representatives who performed their job functions of installation and support flawlessly in the previous property. The powerful, yet easy to use applications are designed to increase productivity and hence the ability to generate more business. Specifically, the unique service orientated architecture of Agilysys' PMS system includes a Guest Hub that records and stores a history of guest activity. The article does not specify whether the data is collected while staying at the hotel or dining in the restaurant but I can assume both sources would be valuable. By using data mining the Hotel Modern New Orleans can review the guest's history and make specific recommendations the next time they visit their property. I do however foresee possible user acceptance issues with these advanced technology systems and the environment it is housed. The Hotel Modern New Orleans prides itself on its historical location and precious antiques. How will guests who wish to experience 'Old World charm' receive this 'New World' technology? Will guests see the recommendations as thoughtful and helpful or scary and an invasion of privacy? Can technology be put in the same category as diversity?
  •  
    I had trouble posting this for some reason; I was not given the option to share with a group when creating my original bookmark-so here is my original highlight from the article. "The combined power of our Agilysys property management and point-of-sale systems will give The Hotel Modern New Orleans the tools it needs to operate at peak efficiency, deliver highly personalized guest service and realize a competitive advantage."
  •  
    The hotel Modern New Orleans utilized the Agilysys Guest 360 PMS and the Agilysys infoGenesis POS solution to smooth the operations and deliver personalized customer service. This PMS was built from the ground up to use service-oriented architecture. Its flexible platform was suitable for all sizes of hotel even multi-property operations. Combines powerful reporting and configuration capabilities in the back office, the Agilysy InfoGenesis POS system can manage any combination of dining, bar service and retail operations. Both of these POS and PMS will help the hotel to operate effectively meanwhile provide highly personalized service to the customers.
chunxia gao

Facilities Management Company ensure smooth running of the business | Hotel and Jobs | ... - 0 views

  •  
    This article said facilities management company using information technology to ensure smooth running of the business. The ensure the property and business are being run very smoothly. The facilities management firm is much similar to property management and it costs less than property management. It usually divides their given work into soft services and hard services. The soft service generally includes over all monitoring and perfect cleaning. The hard services commonly included fixing all kinds of utilities and smoothly make sure they are running safely plus remodeling of the rooms. It brings better positive changes and major success in all area of your business. It generally includes customer care service, technology department, construction utilities and housekeeping. They provide facilities management onsite, switch board help, reception room management, health and safety management, catering, grounds oversight, conference room management, security, project research and management, IT management and cleaning.
Avril Emmanuel

Future of Hotel Call Accounting by Jessie Warner - 1 views

  • Call accounting has been around for decades to track, manage and bill or allocate phone calls. By the mid-1980s, call accounting was a necessary and very profitable tool for almost all hotels/motels. Some properties made thousands of dollars each month with call accounting
  • Call accounting products allow hotels/motels to bill guests for all phone calls that the property will have to pay for, recovering costs (plus fair mark-ups and/or surcharges for amortized equipment/service costs, profits, etc., too, if desired)
  • Managers can also detect phone misuse or abuse, optimize phone system performance, allocate telecom costs by department or extension, set special rates for VIP guests, and decrease billing errors
  • ...2 more annotations...
  • is there a role – and a future - for hospitality call accounting? Do hotels/motels still need call accounting systems? The answer to these questions is a profound YES and YES!
  • Hospitality call accounting has a bright future
  •  
    What hotel call accounting does is to track, manage, and bill or allocate phone calls made by guests or employees. It has played a critical role in the lodging industry for decades. By the mid-1980s, call accounting was a very profitable source for most of hotels/motels because it generated thousands of dollars each month. However, hotel call accounting has been less important due to the presence of cell phones, decrease in long distance rates. At this point, hoteliers may wonder if they really need call accounting systems. The author emphasizes that hotel call accounting is still important and beneficial for hotels/motels in many ways: billing hotel guests for all phone calls, detecting phone misuse or abuse, decreasing billing errors, etc. Mostly, revenues from call accounting alone can cover the costs for phone equipment and service, so hotels do not take any risk. The author also stresses that call accounting has a bright future. Even though the importance of call accounting has decreased, hotels still need a way to track and bill phone calls to guests and departments as PMS and phone systems get more advanced, as Internet and VoIP are used more and more.
  •  
                      This article talks about the importance of call accounting in hotels. Call Accounting is a hotel's ability to track and analyze the phone calls made from its grounds.                   Call Accounting is a software that is still a necessity even though it no longer makes as much money as it used to. Warner says, "Now that cell phones are everywhere and long distance rates have significantly decreased, call accounting does not allow properties to bring in nearly as much revenue as before. For many hotels/motels, call accounting has been forced to take a back seat in their organization."       Call Accounting shouldn't be eliminated simply because the ROI is less. Tracking where a 911 call originated and providing quality customer service is more important than money. If you provide proper customer service, the money will come.          In another article on Ezine articles, Warner said, "Without a call accounting system, hotel managers do not have the information needed to quickly resolve guest concerns and may be confronted with headaches and disgruntled customers. However, by using a call accounting system, managers can have the added security and peace of mind that they have the information needed to help their guests and to understand, manage, improve, and control telephone activities."                  
1 - 20 of 107 Next › Last »
Showing 20 items per page