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lavendersheshe

Hospitality Property Management Software Market Growing - 0 views

www.openpr.com/...gement-software-market-growing

technology hospitality solution green business

shared by lavendersheshe on 12 Feb 20 - No Cached
  • Hotel property management system (PMS) is known as a platform that enables the group or a particular hotel to manage front-office tasks, such as room assignment, guest check-in/check-out, booking reservations, managing billing, and room rates.
  • Production is analyzed with respect to different regions, types, and applications. Here, the price analysis of various Market key players is also covered.
  • Both, sales and revenue are studied for the different regions of the global market.
  • ...3 more annotations...
  • Based on deployment, the market is divided into: * On-Premise * CloudBased on hotel size, the market is divided into: * Small & Medium-scale, * Large ScaleBased on type, the market is divided into: * Hotel Operation Management System * Integrated Security System * Hotel Building Automation System * Guest Service Management System * Others
    • lavendersheshe
      lavendersheshe on 12 Feb 20
       
      These are the different criterias based on deployment, hotel size and type that you would choose which property management software is the most suitable for your hotel business.
  • Apart from the information, trade and distribution analysis for the Market, contact information of major manufacturers, suppliers and key consumers are also given.
  • To gain insightful analyses of the market and have comprehensive understanding of the global market and its commercial landscape. Assess the production processes, major issues, and solutions to mitigate the development risk. To understand the most affecting driving and restraining forces in the market and its impact in the global market. Learn about the market strategies that are being adopted by leading respective organizations. To understand the future outlook and prospects for the market. Besides the standard structure reports, we also provide custom research according to specific requirements.
    • lavendersheshe
      lavendersheshe on 12 Feb 20
       
      These are the key reasons for a large hospitality business like a hotel to purchase a property management software. It would provide the most accurate information and analyses of a large operation.
  • lavendersheshe on 12 Feb 20
     
    As the hospitality industry keeps expanding and the demand keeps accelerating from the increasing number of travelers. Businesses operating under this industry relatively also have the increasing need for maintaining efficiency and effectiveness of their operations. Major B2B software providers are now currently getting into this rapid growth wave to meet the needs of these businesses.
mitchlaferriere

6 Must-ask questions to consider before buying a PMS | By Stuart Dickinson - Hospitalit... - 0 views

www.hospitalitynet.org/...4084341.html

shared by mitchlaferriere on 07 Sep 17 - No Cached
  • A good PMS controls and automates a number of processes within a hotel, ideally reducing time-consuming tasks and inefficiencies within your operation.
  • It's not just about capturing bookings or keeping track of finance, but as technology evolves and expands, so does the need for your PMS to play an integral role in guest experience and loyalty management. Ideally, it should form the core of almost all hotel activity.
  • According to the 2016 Smart Decision Guide to Hotel Property Management Systems, the biggest benefits of having the right property management system include: Improved guest satisfaction and quality of the guest experience Streamlined hotel operations and reduced costs Increased hotel occupancy, revenue and profitability Improved performance reporting and business intelligence
  • ...7 more annotations...
  • A good PMS offers unprecedented visibility that allows you to take full control of your hotel's administration, and will come with a wide array of options when it comes to data report dashboards. Having said that, it's still important to find out what level of custom reporting is available to you before buying.
  • With the constant development of new technologies, having a PMS with a growing integration partner list is becoming more important. An integrated partner could be anything from a channel manager to a mobile app or online guest feedback system. Less integration opportunities could mean that you end up with data spread over a number of different applications, or having to settle for apps that don't serve your needs like they should.
  • It's important to have a clear understanding of the PMS platform's customer support process before making a buying decision. It's also important to consider what kind of training is provided to hotel staff who will be using the system for the first time. More than 80% of hoteliers agree that user training is a key success factor in getting the most out of a PMS.
  • Thanks to rapid developments in technology, PMS platforms today aren't nearly as expensive as their predecessors. However, whether you choose a cloud-based or traditional computer-based system for your hotel, it's important to find out if you'll be making any surprise payments down the road – some examples include future software updates, technical support, infrastructure or maintenance etc.
  • How much time your new PMS will save in terms of managing front desk activities, like check-ins and check-outs, consolidating guest accounts, and managing rates and availability across all of your different channels (OTAs, travel agents and so on) is a critical consideration to make.
  • Lastly, it's important to look at the company's track record before making a buying decision. Even if they've been in business for years, check their client base to determine how reliable they are. The last thing you want is to be promised the world, only to be let down by poor service delivery.
  • Does the solution offer flexibility in functionality, including data access and performance reporting? How easily and seamlessly does the PMS integrate with third-party technologies and data? How long will it take for problems to be resolved? What is the total cost of ownership? Are there "hidden" costs? What return on investment (ROI) can be expected? What is the PMS solution provider's track record of success?
  • mitchlaferriere on 07 Sep 17
     
    This article makes some key assertions regarding points of consideration when choosing a PMS software. Getting the right PMS software is absolutely critical for any property, as it is at the core of the operation. According to this author, the necessary considerations involve asking six questions: -Does the solution offer flexibility in functionality, including data access and performance reporting? -How easily and seamlessly does the PMS integrate with third-party technologies and data? -How long will it take for problems to be resolved? -What is the total cost of ownership? Are there "hidden" costs? -What return on investment (ROI) can be expected? -What is the PMS solution provider's track record of success? The inception of cloud computing and faster data processing has led to a number of choices in PMS software. Obviously these questions are not a fool-proof path to picking the perfect PMS software out of the multitude of options, but obviously being able to answer these with a level of confidence is a step in the right direction.
jiayi017

Reimagining the future of travel and hospitality with artificial intelligence - 0 views

yourstory.com/...ficial-intelligence-technology

hospitality

shared by jiayi017 on 15 Jan 20 - No Cached
  • primary sales processes
  • ustomer personalisation
  • assimilating patterns in image, voice, video, and text, and turns it into meaningful and actionable insights for decision making.
  • ...41 more annotations...
  • One great example of an AI concierge is Hilton World wide’s Connie, the first true AI-powered concierge bot.
  • Connie is powered by IBM’s Watson AI and uses the Way Blazer travel database.
  • it can learn and adapt
  • Mezi,
  • It talks about bringing on a concept of bleisure (business+leisure) to address the needs of the workforce.
  • With AI and NLP, Mezi collects individual preferences and generates personalised suggestions
  • Lola.com provides on-demand travel services
  • instantly connect people to their team of travel agents
  • Chatbot technology
  • Skyscanner is just one example, creating an intelligent bot to help consumers find flights in Facebook Messenger.
  • Deutsche Lufthansa’s bot Mildred
  • connecting with consumers in their own time and in the social media spaces they most frequently visit.
  • Aero Mexico started using Facebook Messenger chatbot to answer very generic customer questions.
  • 80 percent
  • KLM Royal Dutch Airlines uses AI to respond to the queries of customers on Twitter and Facebook.
  • Digital Genius,
  • Trivago acquired Hamburg, Germany machine learning startup Tripl as it ramps up its product with recommendation and personalisation technology,
  • voice-activated search,
  • customer-centric
  • trends in users’ social media activities
  • customised pictures and text
  • KePSLA’s travel recommendation platform is one of the first in the world to do this by using deep learning and NLP solutions.
  • Dorchester Collection is another hotel chain to make use of AI.
  • analyse customer behaviour deeply in the form of raw data.
  • Metis.
  • surveys and reviews
  • measure performance and instantly discover what really matters to guests.
  • intelligent algorithms that monitor and send out timely alerts with hot deals are currently in high demand in the travel industry.
  • The AltexSoft data science team has built such an innovative fare predictor tool for one of their clients, a global online travel agency, Fareboom.com.
  • elf-learning algorithm, capable of predicting future price movements
  • automated disruption management is somewhat different.
  • time-sensitive task, requiring instant response.
  • predict such disruptions and efficiently mitigate the loss
  • 4site tool, built by Cornerstone Information Systems
  • Thus, Amadeus, one of the leading global distribution systems (GDS), has introduced a Schedule Recovery system,
  • AI could start to infiltrate business travel even more so than leisure in the next 12 months.
  • request travel recommendations and random suggestions.
  • Trends, outliers, and patterns are figured out using machine learning-based algorithms that help in guiding a travel or hospitality company to make informed decisions.
  • Due to the greater need for structure and less of a desire for discovery, it certainly makes sense that AI would be more suited to business travellers.
  • it could help to simplify the booking process for companies, and help eliminate discrepancies around employee expenses.
  • The travel and hospitality industry transformation will morph into experience-driven and asset-light business, and wide adoption of AI will usher a new-age customer experience and set a benchmark for other industries to emulate.
  • alexsolano36 on 15 Jan 20
     
    This article examines the current and upcoming updates in AI technology and how hospitality companies are using AI to their advantage. From helping airline companies deal with disruptions in real time to improving the breakfast experience at a hotel, AI is being employed successfully to instantly solve problems and mitigate new ones from occuring.
  • jiayi017 on 04 Apr 21
     
    This article mainly describes examples of how the hospitality industry uses intelligent data to influence its value chain. Such as intelligent travel planning customization, intelligent travel search, travel assistant, intelligent social media data analysis, intelligent forecasting, and so on. With the continuous development of the intelligent trend, many tourism and hotel organizations have begun to continuously introduce AI equipment, which has also promoted the transformation of enterprises to experience-driven and asset-light businesses.
tgood006

Google takes its next step in online travel planning - 1 views

www.consumeraffairs.com/...ne-travel-planning-052019.html

travel google technology hospitality

shared by tgood006 on 22 May 19 - No Cached
  • Google has finished putting all the major pieces of its one-stop travel shopping together. The company calls the offering Google Travel, and it has the system in place for consumers to try out
  • Google Travel is, of course, very much a work in progress. But that’s the Google way — test, learn, iterate, solve big consumer problems, expand it around the world, and then monetize the heck out of it,” Schaal said
  • tgood006 on 22 May 19
     
    Google is indeed joining the online travel business, this will allow the largest search engine to become one of the largest travel intermediaries. Why is this important? Google has been experimenting and working with the world largest hotel company. The data they exchanged with Marriott has moved Google Travel along so much. This one stop shop is something Marriott is also experimenting with.
  • ...1 more comment...
  • hchiebooth on 23 May 19
     
    This article was a great choice! It will be interesting to see how it plays out. If Marriott did share their data with Google, as the previous reply indicated, most likely it will be successful. Marriott has a strong, vast database of client information. Google Travel will have plenty of information to have a strong, running start.
  • clonyr on 25 May 19
     
    Great article. When I heard about this next big step that Google is making I was intrigued because I travel about 2-3 times a year and my go to site to book flights is Google flights. I always found that it was simpler to use Google Flights than to use Expedia or Orbit. Although Expedia and Orbit offered the hotels and flights in one page, I always deemed them to be too busy and more complicate to navigate. Looking at Google Travel, Google have kept it clean, direct and simpler and no pop up ads than what we are used to from the other OTA sites. It is interesting to know how relations with Google and Expedia will be after this. Although as the article states, Expedia CEO Mark Okerstrom saw this coming and he states "we have to be watchful about what they are doing" because Google have obtained a tremendous amount of data collected from marketing that Expedia does through Google.
  • anonymous on 02 Jun 19
     
    True, Marriott is transitioning into a one stop shop and google has started but they haven't gotten on part with the other platforms as of yet. But it won't be long before they integrate and take over especially with all the information they have.
Taj Buckley

The future of hotel software is here: instant implementation, free integrations and app... - 0 views

hoteltechreport.com/...ture-of-hotel-software-is-here

software tech mobile

shared by Taj Buckley on 17 Jan 20 - No Cached
  • Today voice, keyless and robots are great buzz for hotels to leverage in PR but the applications still need time to mature in order to deliver meaningful business impact.
  • At first the apaleo pitch seems like a utopian promise to seasoned hoteliers:  implement your PMS in a day with no training needed and free integrations to dozens of apps. It almost sounds too good to be true but it's very real.  apaleo is already in market it’s using modern technology to bring Silicon Valley like frictionless innovation to hotels globally.
  •  Frictionless technology experimentation and instant implementation is the single most important innovation since the internet started bringing online bookings to hotels.
  • ...2 more annotations...
  • The market has moved from traditional on premise PMS and other systems to hosted systems (this is where unfortunately most of the PMS companies such as Opera or Protel are still today). That move was followed by the first generation of cloud PMS with hetras, Mews or Guestline. Today hoteliers want an entire open platform with easy to activate modules from the most innovative firms. The API first approach we have taken with apaleo for the hospitality industry is unique worldwide, and exactly addresses this requirement.  
  • We firmly believe that the "all in one PMS" are a thing of the past.
  • Taj Buckley on 17 Jan 20
     
    The future of the hotel industry is in voice,keyless and robots are a great buzz for hotels to leverage in PR. The concept of "all in one PMS" is a thing of the past as more companies lean towards mobile cloud PMS that is user friendly. Second Generation cloud PMS could be implemented in a day with no training needed and free integrations to dozen of apps.
hankunli

Oracle Hospitality Takes Hotel and Vendor Gripes Seriously At Last - Skift - 0 views

skift.com/...endor-gripes-seriously-at-last

shared by hankunli on 18 Jun 20 - No Cached
  • Hotels, especially higher-end hotels with the most ambition, have delivered trenchant criticism of Oracle Hospitality for several years.
  • The tech brand’s flagship product is the property management system, or PMS, which stores a golden record on guest and room inventory data. Oracle’s various property management systems — including Opera, its best-known one — run at close to 40,000 properties.
  • Vukovic rattled off problems, such as expensive licensing fees, expensive integration costs, expensive onboarding of partners, and no phone number for customer support when there’s an integration hiccup.
  • ...8 more annotations...
  • Hotel tech stacks often can only be as sophisticated as their weakest link, or lowest common denominator, according to the Skift Research report The Hotel Property Management Systems Landscape 2020.
  • To be fair, Oracle inherited many problems when it acquired Micros in 2014.
  • In the past year, Vukovic and other Oracle executives, including new top boss Alex Alt, have been telling hoteliers that they’re listening. They said their teams have been working actively to patch problems and rejigger processes.
  • Oracle Hospitality is aiming to provide the tools to make it easier for developers to connect to its platform without the company’s help. It’s aiming to let hotels activate approved third-party tools without having to engage Oracle. It will give third-party vendors access to a customer support phone line they never had before.
  • Oracle Hospitality’s goal is that, if you, as a hotelier, have a booking engine you’ve built, or co-built with a digital agency, or that you’ve bought off-the-shelf from a vendor, you can easily plug that engine into your property management system’s various data feeds for speedy, real-time connectivity.
  • Much of the conference focused on cloud-based systems, which represent a single-digit percentage of the company’s hotel install base.
  • Some customers have properties and operations in places that don’t yet have pervasive wireless internet, whether because they are on islands, on cruise ships, or in emerging countries, and thus can’t use cloud-based systems. Calin pledged Oracle would maintain service for its premise-based systems.
  • It has made some bets on the cloud. But when customers switch to cloud services, many haven’t been loyal to Oracle and have opted instead for solutions from cloud-first providers.
kcres007

Hoteliers get the message that admin can be automated | PhocusWire - 0 views

www.phocuswire.com/ge-that-admin-can-be-automated

hospitality technlogy automated

shared by kcres007 on 06 Sep 20 - No Cached
  • Talk of the town at many a hospitality conference, hotel chatbots have evolved from fad to ‘conversational commerce' in just two short years.
  • These platforms often integrate with your PMS (Property Management System) meaning guest information can be accessed on the move, tasks can be routed through a central point, meaning that nothing should be forgotten.
  • Meanwhile, emerging, award-winning technology such as Angie offers in-room voice-controlled technology for a range of purposes; think weather information, flight times, Uber booking and concierge services, alongside light and temperature controls, alarm clock, voice controlled TV etc. All provide convenience to the guest, while reducing the load placed upon your operations team.
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  • Self check-in is becoming mainstream, often with staff on standby to assist.
  • kcres007 on 06 Sep 20
     
    Automated hotel operations are becoming more common as consumers begin to develop a preference for immediacy. With self-checkins via tools like Hilton's digital key, the need for hotel staff to be glued to the front desk is declining. With these automation of mundane tasks, staff can focus on improving and personalizing other aspects of a guests stay.
jwilc019

Setting Course for a Post-COVID Era in Hospitality | By Jason Floyd - 0 views

www.hospitalitynet.org/...4100166.html

shared by jwilc019 on 12 Sep 20 - No Cached
  • harpening their focus on the kinds of technology that can evolve and align their businesses with where the industry is headed. They've been asking the essential question: How will we be doing business in the future?
  • A key step is uncoupling from legacy systems and their limitations in favor of the cloud and SaaS-based solutions
  • unify everything brand-wide during a time when responding quickly to external forces is essential.
  • ...8 more annotations...
  • more intelligently invest in new technologies that integrate with each other without putting undue pressure on technology teams.
  • so hospitality organizations are better able to share resources and insights no matter where departments and team members happen to be
  • For hotel property management systems, for instance, developments such as mobile reservations, self-managed upgrades, and the use of mobile devices as room keys supports a "high-tech not high-touch" approach to contactless guest experiences.
  • empowering service staff with greater visibility of timelines, schedules, and activities
  • gain greater precision in that process to avoid double-bookings, manage overstays, account for no-shows and other considera
  • tions
  • If the pandemic ended tomorrow, the value of developing a cloud-based platform with this kind of functionality would remain.
  • Consider our present times as a clarion call to hoteliers to create more visibility, deepen connections between teams, increase intelligence, and empower staff to better anticipate and be ready for that change.
  • jwilc019 on 12 Sep 20
     
    This article deals with hospitality businesses asking themselves how business will be done in the future and how will stay current or ahead of the curve. It also speaks directly to how to be better prepared for events like COVID moving forward. It states that hospitality businesses need to quit holding on tightly to their old systems and think to the now and beyond by switching to cloud-based systems. It highlights the concept of "high-tech not high-touch", empowering service staff, greater accuracy, and making use of every nook and cranny of a property in the smartest possible ways.
kfern174

Augmented Reality And Virtual Reality For The Hospitality Industry - 0 views

travel-and-hospitality.apacciooutlook.com/...tality-industry-nwid-3657.html

shared by kfern174 on 08 Feb 21 - No Cached
  • The hospitality industry needs to stay ahead of changing guest expectations and captivate new audiences
    • kfern174
      kfern174 on 08 Feb 21
       
      Consumers are increasingly using AR/AI tech in their everyday lives as their phone's capabilities increase, smart home products increase, and more businesses begin to offer or increase this tech. It is important for the hospitality industry to keep up with guests to remain competitive.
  • As cloud technology and computing emerge, various algorithms and methodology has enabled big data and information collected from various avenues of booking transactions to be converted to an easily understood information for better decision making.
    • kfern174
      kfern174 on 08 Feb 21
       
      Not only is technology and digital trends important for customer experience but it is an asset in big data and collecting information for businesses to make better decisions.
    • kfern174
      kfern174 on 08 Feb 21
       
      Hospitality's evolving technological and digital environments allow for a plethora of opportunities: AI, AR, robotics especially. This enables meeting increased and everchanging guest preferences and allow businesses to collect more data in a more meaningful way as technology advances. There is great need to introduce new technological platforms to have an edge and allow for better decision making and productivity.
anonymous

Cloud PMS - A Safe Bet for Security, Liability and Payments | By Harvery Norman - Hospi... - 0 views

www.hospitalitynet.org/...4087647.html

shared by anonymous on 23 Jun 20 - No Cached
  • The goal of the article is to give you an insight into cloud PMS systems.
  • Cloud hotel PMS is now considered to be a critical business solution, enabling hotel staff to deliver a smooth guest experience.
  • Everything you need is a stable internet connection, and you will be able to access all of your data in real time, from any kind of a device, anywhere, anytime.
  • ...8 more annotations...
  • cloud options much more convenient and cost-effective
  • also more secure, as security vulnerabilities and risks are significantly reduced when running applications via the internet.
  • he web-based design of cloud hotel software decreases the need for employee training
  • benefits of cloud solutions
  • The guest experience involves more than just choosing a travel destination and the hotel to stay in – it includes booking interactions, engagement with the hotel staff, in-room experience and giving feedback on social media platforms.
  • How to choose the best option?
  • cloud hotel property management software is simply a must in today's hospitality industry.
  • cloud-based PMS is an irreplaceable tool for you
  • anonymous on 23 Jun 20
     
    This article talked about the benefits of cloud PMS systems and how to choose the best option based on cost, features, training, maintenance, etc.
mannypjr

5 ways COVID changed events and hospitality - 0 views

www.raconteur.net/...covid-hospitality-events

events hospitality

shared by mannypjr on 07 Oct 20 - No Cached
  • five examples of how businesses have pivoted their services to provide safe ways for people to connect, eat and be entertained
  • Taking conferences online:
  • Then the coronavirus hit and super-spreader events such as business conferences were suddenly off the cards.
  • ...15 more annotations...
  • Using conferencing platform Hopin, SaaStock can see how long attendees are tuning in for, which talks they’re watching and how many people they’re networking with via the platform’s chat roulette-style function.
  • Forging digital connections:
  • The events and social working space had been wildly popular from the get-go, with 275 members and a waiting list of more than 4,000.
  • Ethel’s now has the opportunity to go international. Since launching four months ago, there are now more than 1,000 digital members, stretching as far as Germany and the Netherlands.
  • Taking takeaway seriously:
  • For D&D London, the challenge was to make sure this experience was on par with what customers of hip haunt Bluebird were used to.
  • In June, the team decided to make the most of this and set up a rotisserie outside the restaurant, creating a sense of theatre and letting the smell waft down the King’s Road.
  • D&D plans to continue experimenting with at-home dining.
  • Leveraging live-streaming:
  • MelodyVR, a US company that creates virtual reality music experiences, has had to rethink how it does business.
  • MelodyVR launched its newly kitted-out, COVID-secure studio and an events series, dubbed Live From LA, featuring artists such as John Legend, Cypress Hill and Nelly.
  • Self-isolation stations:
  • European hospitality brand 25hours Hotels saw occupancy crash from 95 per cent to zero.
  • could book into a room with high-speed wifi, a work station and complimentary Nespresso coffee.
  • Marti says the office offering will stay until business is back to normal levels.
  • mannypjr on 07 Oct 20
     
    This article looks at 5 ways that hospitality has changed to survive. It looks at 5 examples of how businesses have pivoted their services to provide safe ways for people to connect, eat, and be entertained by taking conferences online, forging digital connections, taking takeaway seriously, leveraging live-streaming, and self-isolation stations.
nashalsiddiqi

Blog : What does the future hold for the Global Distribution System? - 1 views

www.wns.com/...the-global-distribution-system

travel hospitality technology Software

shared by nashalsiddiqi on 27 May 19 - No Cached
  • GDS is a worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms, and rental cars by travel agents, online reservation sites and large corporation
  • advances in internet and mobile technologies pose a huge threat to GDS. The number of agents using GDS fell from 90 percent in 2005 to 75 percent in 2011.
  • Some observers forecast that there may not be any GDS, at least in the way we know it, in a few years.
  • ...2 more annotations...
  • But the party may not be over yet for GDS. According to a 2014 Business Travel Survey by Business Travel News, GDS still processes growing volumes of travel transactions.
  • If GDS evolves to meet the changing needs of the airline industry, it will survive; else it will cease to be relevant.
  • rakiasimon on 27 May 19
     
    This article spoke about the history of GDS as well as different opinions on what the future holds for GDS. The main points of the article included a comparison in percentages of travel agents using GDS now and in the past. It seems that GDS has a chance of surviving the downfalls of direct booking if they are able to evolve with technology and consumer needs.
  • anonymous on 02 Jun 19
     
    modern technology/applications has taken over where most people can make their own flight reservations without an agent. But even with this change GDS is still going strong and that is mainly because most people feel safer when they go to an agent to make their reservations.
  • nashalsiddiqi on 08 Sep 21
     
    the article discuss the large amounts airlines pay for GDS companies in incentives and they are trying to find different ways to reduce sales through other platforms and try to reach consumers directly. such methods like offering a good online reservation website offering better prices to consumers or raising the prices sold to GDSs.
nbrac002

Investing in the Guest Experience: Wyndham Becomes First Major Hotel Company to Begin R... - 0 views

www.oracle.com/...-hotels-opera-cloud-2021-05-18

shared by nbrac002 on 09 Sep 21 - No Cached
  • Wyndham Hotels & Resorts, the world’s largest hotel franchising company with over 8,900 hotels across nearly 95 countries, today announced the roll out of the next-gen Oracle Hospitality OPERA Cloud Property Management (PMS) to its full-service hotels, making it the first major hotel company to adopt the system globally.
  • The Company anticipates approximately 20 percent of its full-service portfolio will adopt the new PMS in the next 12 months with the majority migrating to the system over the next several years.
  • a fully reimagined mobile app, making it the first to bring mobile check-in and checkout to more than 6,000 economy and midscale hotels.
  • ...8 more annotations...
  • Not only does the system help our hotel owners deliver a better guest experience through a host of operational enhancements and efficiencies, it’s designed to lower their overall costs by eliminating the need for costly and difficult-to-maintain on-site hardware
  • Designed to meet fiscal requirements across more than 200 countries, operators can customize the system to operate in 20 languages.
  • Operators can run their hotel from anywhere while team members can untether from the front desk to serve guests anywhere on property.
  • Easy integration with thousands of key partner interfaces means a smoother, more streamlined guest experience
  • Built specifically to run hotel operations, the PMS is flexible and can scale to meet the needs of each hotel without requiring installation and maintenance of on-site hardware.
  • to help drive more business to its franchisees—particularly from everyday business travelers, such as construction workers, utility workers, truckers and more.
  •  Wyndham Direct, a total booking, billing and payment solution for corporate customers that streamlines travel management with no minimum spend or stay requirements and Wyndham Business, a one-stop-shop for anyone looking to do business with Wyndham and its hotels.
  • Wyndham first began its digital transformation journey in 2016, which has since resulted in a shift to best-in-class, cloud-based property management systems, a single central reservation system for all 20 brands, and a flexible cloud service and sales platform.
  • nbrac002 on 09 Sep 21
     
    Wyndam has shifted to a cloud- based PMS system, being the first major hotel company to do so. This system will allow the hotel to deliver a better guest experience, enhance operational efficiency, and lower costs while making the hotel more competitive in the market.
dlevine4195

Normal 2.0: how a tech-first response is shaping the travel & hospitality sector | Hote... - 2 views

www.hotelbusiness.com/-the-travel-hospitality-sector

response travel technology solution

shared by dlevine4195 on 29 Aug 21 - No Cached
  • launch of the iPhone in 2007. While that’s not a hospitality-specific development, it changed everything about the way people want to travel.
  • billions of people could make restaurant reservations from their pockets. They could leave their room and have an interactive map through a new city, with the ability to keep in touch with their family and coordinate with friends.
  • it’s incredibly advantageous for hoteliers and travel professionals to keep abreast of the technological advancements that will set higher standards for the new hospitality normal.
  • ...11 more annotations...
  • , virtual ID verifications can be built into booking platforms, integrated apps can grant access to digital room keys and enhanced biometric technologies have the power to supplement (or eventually replace) the traditionally awful pre-flight screening process.
  • many travel and hospitality professionals are investing in VR-based marketing to spike interest in their offerings.
  • VR tours are being offered all around the world to spike interest in sights and tourist destinations, making people want to see the sights for themselves
  • VR marketing will soon emerge as the smartest strategy for connecting with consumers; high-budget commercial spend and other digital marketing tactics will be rendered obsolete when any prospective traveler could put on a headset and instantly be transported to the shore of a beach.
  • hoteliers and vacation destination economies invested in virtual reality offerings to extend their experiences beyond the travel restrictions, offering travelers a temporary at-home substitute.
  • It will diminish both consumer wait times and consumer-staff interactions, allowing professionals to reserve their time and focus for more complex guest and traveler needs.
  • investments into biotech need to be paired with cybersecurity and infrastructure that protects a guest’s identit
  • Today, guests and travelers understand quality in terms of fast response times, consistency across channels, and intuitive, self-directed use.
  • eople show a preference to manage smaller tasks on their own; a study by Zebra Global Hospitality showed 70% of guests preferred a smartphone check-in for efficiency and speed.
  • Airline safety once meant extensive processes at TSA, but consumers and professionals are quickly coming to trust the powers of biotechnology, changing the way we think about screening.
  • looking for that service in different ways—on their phones, at their fingertips, and behind the scenes.
liz649

How AI is Transforming the Travel Industry | Eastern Peak - 0 views

easternpeak.com/...ases-in-travel-and-hospitality

shared by liz649 on 16 Jul 23 - No Cached
  • perform various administrative tasks and offer excellent customer services
  • ensure an effortless and convenient practice for travelers
  • chatbots
  • ...40 more annotations...
  • chatbots
  • increase their p
  • nd boost customer experience
  • transformed the mode of processing booking searches,
  • providing relevant information
  • two-thirds of respondents find AI chatbots useful when making travel arrangements
  • applying voice assistants that give tremendous advantages to both visitors and hotels
  • voice-based digital devices are usually connected with various hotel facilities
  • quick reception desk requests, automated room control, Internet connection, regional weather forecast, and hands-free calling
  • regulate the physical environment in the room,
  • voice-activated devices extremely beneficial as they enable them to bring down labor costs and ensure perfect services nonstop
  • staff always remains aware of guests’ requests and can reply quickly or text the necessary department
  • provide quick access to travel facilities, and, more importantly, grant a high degree of security for the staff and travelers.
  • ecognizes people in a few seconds by comparing their lips, eyes, ears, and chin with the similar ones available in the database.
  • Baggage key parameters and individual features allow for validating it to a certain passenger, not for a single trip but on other journeys when a person uses their bag
  • 64% of Americans support the idea of utilizing AI-based recognition methods at airports
  • reduced check-in time so that customers do not waste their time in long lines.
  • utilizing machine learning in the travel industry
  • identify individuals by their facial features.
  • 75% of people favor personalization in various forms of modern travel businesses
  • enables them to tailor specific services adjusted to customer preferences
  • Tourism product feedback given by people on different travel review platforms, professional travel blogs, or social media are valuable data sources for travel agencies, hoteliers, restaurant owners, and tourists.
  • it is believed to be true and unbiased as it is usually backed by relevant photos made by travelers during their trips.
  • Text-based comments undergo sentiment analysis that uses Machine Learning algorithms and Natural Language Processing technologies to study person’s opinions and ideas about certain tourism services and products.
  • can transform the obtained information into a competitive advantage.
  • Automated baggage systems at airports testify to the successful AI applications in the travel industry.
  • modernized tracking and handling methods
  • seamless experiences for airlines and their customers through reliable baggage services
  • photo identification to trace baggage for tourists,
  • forecast the amount of bags a particular person may have based on previously obtained travel data.
  • enhance decision-taking and planning, ensure results-driven optimization, and improve scheduling procedures
  • benefit from special airlines apps designed to find the lost baggage or track it when it is still in transit.
  • appreciate the degree of self-service provided by virtual assistants and robots.
  • implemented robotic technologies to speed-up check-in procedures, keep loads of information about their clients, and multitask beyond human capabilities.
  • Robots enhance the guest experience
  • AI-based virtual assistants and robots have become very helpful for international travelers as they have embedded translation software enabling the guests to conduct communication in their native language.
  • tendency played an important role in delivering hygienic and safe services without affecting availability.
  • Daily services performed by hospitality robots may vary from cleaning and baggage carrying to room food delivery.
  • develop cutting-edge travel apps enabling us to forecast flights and travel-related things like hotels
  • serve travelers in terms of finding the cheapest price and providing details on flight costs in the future.
  • liz649 on 16 Jul 23
     
    The article discusses how Artificial Intelligence is transforming the travel industry and in return affecting the hospitality industry. The AI that the article states are chatbots, voice-based digital assistants, facial recognition, personalized recommendations, sentiment analysis, and much more. AI has greatly benefitted the travel industry and made things easier for the traveler.
sherylehlers

AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry - 1 views

hoteltechreport.com/...ai-in-hospitality

intelligence hospitality technology

shared by sherylehlers on 01 Feb 23 - No Cached
  • AI in Hospitality: The Impact of Artificial Intelligence on the Hotel Industry By Hotel Tech Report Last updated January 25, 2023 9 min read Revenue Management Systems Livechat & Chatbots TABLE OF CONTENTS Hotel Operations Hotel Revenue Management Hotel Marketing Hotel Sales & MICE Guest Experience Human Resources and Labor Large Chains
  • estimated that 14% of jobs across 21 countries are at high risk of automation.
  • rtificial intelligence (AI) can greatly improve hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests.
  • ...21 more annotations...
  • AI can also assist in setting dynamic pricing based on demand, occupancy and other factors, increasing revenue by charging more for rooms during peak periods and less during off-peak periods.
  • AI will play a role in identifying and targeting the most effective influencers for hotel campaigns, and assist hotels in monitoring social media platforms and identifying customer feedback, sentiment, and brand mentions to respond promptly and improve the guest experience
  • Hoteliers who do not educate themselves about artificial intelligence (AI) risk falling behind in the hospitality industry.
  • will also enhance safety and security by monitoring for potential threats and proactively providing guests with the services and amenities they desire. Additionally, AI will be integrated with virtual reality and augmented reality to provide guests with immersive experiences such as virtual tours, virtual room selection, and virtual events.
  • AI could potentially double annual economic growth rates by 2035
  • 800 million jobs could be displaced by automation by 2030,
  • AI can automate repetitive tasks, allowing hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • Hoteliers who understand how to leverage AI tools to become more efficient and effective will become more valuable than ever
  • AI can identify opportunities for upselling and cross-selling to guests
  • AI-powered chatbots and virtual assistants will allow hotel staff to interact with guests in real-time and provide personalized recommendations and assistance
  • bring in more business travelers by leveraging predictive analytics to forecast future demand for group sales
  • AI can assist in real-time analytics to track the performance of group sales and identify areas for improvement, and in optimization by making real-time decisions based on market conditions, guest behavior, and other factors, and identify new revenue opportunities
  • AI can be used to enhance the safety and security of employees, by monitoring for potential threats and alerting hotel management in case of emergency
  • develop more effective marketing strategies and make data-driven decisions
  • Personalization
  • Smart room technology will be integrated with AI
  • Predictive maintenance
  • Inventory management
  • Automation will be one of the key areas where AI will be implemented, as it can automate repetitive tasks such as data entry, inventory management, and customer service, freeing up hotel staff to focus on more strategic activities such as building relationships with key clients and providing personalized service to guests
  • optimize energy efficiency by managing lighting, heating, and cooling systems, resulting in reduced energy consumption and costs
  • increased profitability, improved guest experience, and a competitive advantage over other hotels
  • mabbate on 01 Feb 23
     
    AI will be a major focus in the hospitality industry within the coming years. This article describes the many benefits and few troubles with this technology. Keeping up with technology as a hotelier is a must in the coming years.
  • shineal on 05 Feb 23
     
    This is quite an insightful article, for example, Al could potentially double annual economic growth rates by 2035 thus adding $15.7 trillion to the global economy by 2030. The world is changing, technology is rapidly advancing; therefore, it is paramount that companies try to remain updated, otherwise customers would always choose the property which renders the most efficient and best experience. A very strong point was made concerning hoteliers; if they do not understand how to leverage AL tools to improve their business operations, they would find themselves in very challenging situations.
  • sherylehlers on 29 May 23
     
    The capabilities of AI in the hotel industry are significant in both large hotel chains and small independent ones. If your hotel is not thinking about how to use AI in the near future for revenue management, marketing, personalization, and automation of repetitive tasks then it's going to get left behind. The studies show that AI is going to play a significant role in the economic growth of the global economy with potentially adding $15.7 trillion by 2030.
llibe010

The Top Five Cyberthreats Hotel Brands and Franchisees Need to Know About | Netsurion - 0 views

www.netsurion.com/...p-five-cyberthreats-for-hotels

Technology hospitality hotel software security

shared by llibe010 on 23 Jun 22 - No Cached
  • ay for guests, it also opens hotels to digital threats perpetrated by malicious actors. Consequently, hotel operators should be aware of the types of cyber attacks, which can significantly hurt their brand reputation and bottom line, not to mention the safety and welfare of employees and guests.
  • In January, for example, cyber criminals took over a luxurious Austrian hotel’s computer-controlled key-card system, locking 180 guests out of their rooms until hotel managers paid a nominal ransom
  • A ransomware attack may disable or alter performance of hotels’ computer-driven systems such as air conditioning and lighting, putting guests’ comfort and, worse yet, safety at risk. In addition, booking systems are extremely vulnerable to ransomware attacks because they process information belonging to the hotels, third-party applications and their customers.
  • ...18 more annotations...
  • 1. Ransomware:
  • hey present further ransomware opportunities to hackers by using computers to automate functions.
  • distributed denial of service, or DDoS
  • One of the largest data breaches in history was conducted through a third-party vendor when hackers stole data from 70 million credit cards by gaining access to a mega-retailer’s network through credentials belonging to an HVAC contractor.
  • 2. Remote hacking through third-party vendors:
  • 4. DDoS attacks on the hotel network:
  • 3. Phishing scam targeting customers and hotels:
  • Train employees. Hotels should train employees to not open suspicious emails or links inside them as they may contain malware.
  • Statistics indicate that such incidents will become more frequent, so it is not a matter of if but when the next cyber attack will occur.
  • Integrate a managed SIEM. Hotels should bring on a managed security information and event management (SIEM) platform for their remote locations to be warned right away of cyber attacks. They may also want it for inside the perimeter if they lack the expertise and resources to properly use SIEM internally.
  • Maintain PCI compliance. The Payment Card Industry Security Standards Council (PCI SSC) has put forth a set of stipulations, the Payment Card Industry Data Security Standard (PCI DSS), in response to rapid PCI expansion. Hotels should make sure they are compliant with these regulations, which require businesses to send credit-card information in a secure environment, to prevent paying heavy fines and losing data, revenue, and customer trust.
  • Install antivirus on all devices. Hotels should ensure they have reliable anti-virus and anti-malware software installe
  • 5. Theft of personal information over public Wi-Fi.
  • According to the FBI, the number of cyber threat occurrences quadrupled to 4,000 per day last year from 1,000 per day in 2015
  • The number of cybersecurity incidents worldwide increased 38 percent in 2015 from 2014, according to the Global State of Information Security Survey 2016 by PwC, CIO, and CSO.
  • In addition, there are large volumes of payment card transactions between restaurants, on-site shops, spas, parking, and the front-desk, ensuring there is plenty of customer data for a hacker to compromise.
  • Hotels are especially vulnerable to this type of attack where a type of malware disrupts access to a system until a ransom is paid. This is because they often use integrated POS systems
  • Hackers can break into hotels’ payment systems through a remote access point belonging to one of its vendors, so they should closely monitor third-party access to their networks
  • CHARLENE ESCOE BARNETT on 23 Jun 22
     
    This article outlines some of the main cyber attacks on the Hospitality industry. It exposes the threats due to the wealth of data stored in PMS, POS and CRM and suggests steps to take to protect against malware and randsomeware. The article further highlights the necessity for antivirus software on all devices.
  • llibe010 on 19 Oct 22
     
    The article describes the five most common cybersecurity risks for hotel brands such as ransomware, remote hacking and DDoS attacks. The operational elements of each risk have also been discussed. It also covers best practices that hotels and other hospitality organizations can adopt to curb breaches.
akopp008

What Hoteliers Want from Their PMS in 2021; Top Features Requested by Hoteliers as They... - 0 views

www.hospitalitynet.org/...4104099.html

Technology hospitality hotel software pms

shared by akopp008 on 08 Jul 22 - No Cached
  • current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along their journeys.
  • current property-management systems do not have the breadth of features or the contactless tools needed to support returning guests along their journeys.
    • akopp008
      akopp008 on 08 Jul 22
       
      Because of the pandemic, hotels realized their PMS could technological evolve more and offer more
  • run multiple outlets from a single solution with one database.
    • akopp008
      akopp008 on 08 Jul 22
       
      Hotels want to run multiple outlets from one database to make it easier on employees, more efficient and less likely to commit errors
  • ...12 more annotations...
  • offer a contactless and touch-free guest experience
  • Giving employees a single solution and a single login to learn and operate the technology, and the ability to cross book and view activity for all outlets, arms them with the ability to focus on their important tasks and not struggle with disparate systems and user interfaces
  • Selecting the right PMS Partner speaks directly to attracting and retaining hotel employees for the long term.
  • modern browser solution with the choice to deploy self-hosted, private cloud, or on premise as well as cloud hosted.
  • finding a single PMS provider that offers flexible PMS deployment options.
  • multi-property functionality.
  • PMS platform that's easy to use with built in tutorials and learning materials,
    • akopp008
      akopp008 on 08 Jul 22
       
      Hotels are looking for a PMS that makes it easier on the operations, flexible, provides learning, 24/7/365 customer service, centralized data bases and more control over it
  • centralized chain wide database
  • single client profile
  • corporate collection and individual property performance metrics and guest behavior reporting from a single central data repository.
  • PMS companies to offer eLearning,
  • want 24/7/365 responsive, LIVE, and affordable customer support.
  • akopp008 on 08 Jul 22
     
    Since the Pandemic hit Hoteliers realized that their PMS could be giving them more and making their operations easier. They have been asking since that their PMS should be able to run multiple outlets from one single data base, to give employees the ability to work in different departments without having to learn how to work different systems, have a PMS with the options of flexible deployment, having a PMS that works in multi-properties, has one client profile across all properties, provides elearning and built in tutorials for employees to use at their own pace, even at home and lastly for PMS to provide 24/7/365 customer service. These are all changes that hoteliers are asking from PMS companies to develop and i think would be ideal to ease and help hotel operations. PMS should be more developed and should be able to keep up to pace and speed of the ever evolving technology.
claudecole

AI in the hospitality industry: Benefits, applications, and use cases - 1 views

www.arrowhitech.com/ai-in-the-hospitality-industry

hospitality industry applications AI travel Hotel business

shared by claudecole on 14 Sep 22 - No Cached
amdelgad liked it
  • Science-fiction once claimed that humans would one day live together with robots who would make our lives easier.
  • In recent years, AI is becoming increasingly vital in the hospitality industry owing to its capacity to do traditionally human tasks at any time of day. This might save hoteliers a lot of money, minimize human mistakes, and allow them to provide better service.
  • Customer service is especially important in the travel sector, as hotels often live or die depending on how they treat their clients. The options for improving this element using AI are nearly limitless, ranging from improved personalization to targeted recommendations.
  • ...13 more annotations...
  • The introduction of AI has drastically altered hotel operations. The tremendous number of jobs that front-desk employees are expected to handle demonstrates how different the situation would be without artificial intelligence.
  • A phone system with AI can intelligently route calls. Basic queries can be answered by chatbots on the internet. Remote check-in systems that are AI-connected can allow customers to check into their rooms using a smartphone app without ever having to stop at the front desk
  • To use the data you have on your hotel’s behalf, you must first sort, organize, cleanse, parse, and transform it into something that humans can understand. To put it another way, you must find a means to delete inaccurate or duplicated data, arrange it so that it makes sense, and then present it in a human-readable style, such as charts and graphs.
  • AI, on the other hand, enables personalization on a far deeper level, affecting the very core of the guest experience. It also helps you save time, money, and effort by enhancing efficiency.
  • For example, an AI chatbot linked to your Facebook Messenger can answer queries from visitors and collect basic information to save in your database. This information can then be utilized to tailor future interactions with the guest. You might design special offerings that cater to their specific needs, such as child-friendly accommodations, all-inclusive stays, or experiences that include a hotel room as well as tickets to nearby events or shows.
  • AI may assist you in ensuring that you get it right while also increasing efficiency and accuracy. You won’t have to look very hard to find proof of this. You almost certainly employ both a property management system (PMS) and a point of sale (POS) system. Both of these use AI to assist you to handle bookings, offering add-ons, and adding them to customers’ bills, among other things.
  • Artificial intelligence embedded in the software you use every day, such as your PMS and POS, allows for greater efficiency, a stronger relationship with your visitors, and, ultimately, greater hotel success.
  • Hilton Hotels’ First Robot Concierge, Meet Connie.
  • AI chatbots, for example, have been popular on social media platforms to allow customers to ask questions and receive near-instant responses, 24 hours a day, seven days a week. Hotels benefit from this because it allows them to achieve response speeds that are nearly difficult to achieve through human-to-human interaction.
  • Predict passenger flow using predictive analytics and machine learning to avoid airport overcrowding.Based on the current operational state, as well as prior data and patterns, machine learning can be used to assess the probability of delayed departures.By studying typical baggage mishandling and breaking points, conditions, and settings, developers can leverage machine learning skills construct a virtual assistant to proactively track baggage.
  • AI and machine learning can be used to incorporate real-time feedback into workflows. This can help assess whether or not a guest is happy with their room.
  • RPA is capable of automating dull and repetitive operations. AI is capable of detecting demand patterns, forecasting corresponding prices, and even calculating human resource requirements.
  • Hospitality businesses can use AI and machine learning to determine which aspects of their loyalty program appeal to clients and which are deal breakers. By examining emotional activity, sentiment analysis (which uses Natural Language Processing) can help organizations comprehend positive, negative, and neutral viewpoints.
  • claudecole on 14 Sep 22
     
    This article details the increasing and already abundant role that AI technologies are playing in the day-to-day operations of hospitality companies. It goes into depth about how these advancements are using analytical data to provide a better guest experience while also taking information from outside sources to focus on aspects of the operation that need improvement or things that are being well received. The process of AI implementation has also allowed for the customization of guest experience allowing guests to be catered to 24/7 offering insights and calculated suggestions.
melnetra112

Why Hoteliers May Want to Step Up Their Game on Security Technology | - 0 views

hoteltechnologynews.com/...ir-game-on-security-technology

Cyber threats security technology

shared by melnetra112 on 21 Feb 22 - No Cached
  • Why Hoteliers May Want to Step Up Their Game on Security Technology
  • Within the hospitality industry, we are all quite aware that Covid continues to spook people all over the world, which will lead to depressed overall travel numbers for quite some time to come. Add to that the various automated systems that together mean hotels may never need to hire back a large portion of their former employees
  • Problems may come about in the form of snatched purses from restaurant tables, missing bags left at the bell desk or minor vandalism of cars left by the front entrance.
  • ...7 more annotations...
  • As we’ve all now promised heightened guest safety in the wake of this rampant virus, so too must we protect our visitors and their belongings during any subsequent increases in criminality. Anything stolen will not only leave guests heartbroken, but this will also reflect quite poorly on the property
  • Beyond retaining a strong security department, much of the contactless technology that hotels have set up in the past months can luckily pull double duty to help prevent theft or other transgressions.
  • Nevertheless, an absence of human eyeballs should be another reason to emphasize touchless technologies including mobile keycards, online payment platforms and elevator floor access systems.
  • Elevator floor access restrictions are often only deployed at night, but these should now be set up for all times of day while also considering elevator cameras
  • The technology underpinning self check-in and mobile key cards can also be used to grant or deny access to other areas on property
  • Even niche operations like poolside or oceanside lounge chairs can be put through an online booking portal to better inhibit unauthorized visitors
  • While cyber threats may still have a much bigger financial impact on hotel companies than any misconduct on a more personal level, it still doesn’t hurt to look at how all the new hardware and software your property has set up to combat Covid might also be redeployed for other safety purposes.
  • melnetra112 on 21 Feb 22
     
    To Sum the article, Hoteliers consider high-tech security technology since the outbreak of the coronavirus and the safety of residents in hotel. In order for hotel to prevent the virus from spreading they'll consider limiting who has access to the facility. Another, to prevent criminal activity to take place within hotels by granting access to person who notify resident who stays and to be buzz in, contactless on key card and more.
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