Hoteliers get the message that admin can be automated | PhocusWire - 0 views
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Talk of the town at many a hospitality conference, hotel chatbots have evolved from fad to ‘conversational commerce' in just two short years.
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These platforms often integrate with your PMS (Property Management System) meaning guest information can be accessed on the move, tasks can be routed through a central point, meaning that nothing should be forgotten.
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Meanwhile, emerging, award-winning technology such as Angie offers in-room voice-controlled technology for a range of purposes; think weather information, flight times, Uber booking and concierge services, alongside light and temperature controls, alarm clock, voice controlled TV etc. All provide convenience to the guest, while reducing the load placed upon your operations team.
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Automated hotel operations are becoming more common as consumers begin to develop a preference for immediacy. With self-checkins via tools like Hilton's digital key, the need for hotel staff to be glued to the front desk is declining. With these automation of mundane tasks, staff can focus on improving and personalizing other aspects of a guests stay.