Online Conversion

 @gaspland The customer equation for an Online Store seems to be the least content intensive, with online proprietors being satisfied with manufacturer stock photos of products. High converting online stores, however, take pains to help the visitor "touch and taste" their wares. Here are some great ideas on how to generate content for your online store.

Questions about how to present your buttons. Your questions are all answered in one infographic. Nice.

You get a definite unfair advantage with Google when you put video on your pages. Here's a quick explanation of why from the folks at Wistia.

The author of this article lists 12 interesting insights taken from eye-tracking studies. He can't resist qualifying some of the ones he may disagree with. While every audience is different, these tips are excellent places to start on almost any page.

What happens when you understand what your online recipe is? Magical things. More visitors. More sales. More leads. More revenue. This is not a job for a web designer or developer. As the business owner, marketing manager, or agency, you must know how to shepherd the development of a site into a repeatable, measurable formula. Here's an opportunity to learn more.

YouTube is a challenging environment for Conversion Scientists, despite @purnavirji 's optimism. Video is an amazing way to communicate, so we must pay attention to the second biggest search engine on the planet. Purna's advice includes strategic as well as tactical advice, and I found it very helpful.

Our pages must persuade. This is even true of B2B sales, where we feel we must speak like an adult to other business people. When we speak like an adult we lose our ability to persuade, much as a parent has little ability to persuade a teenager... of anything. Here are eight terms that thrive in business writing that keep us from persuading the visitors who WANT to be persuaded. They have a choice to make. Help them make it.

Is your business or offering as difficult to explain as a financial investment? A website is often not enough. So it's interesting to see that stodgy financial firms are using humor and even hand-drawn cartoons to help their customers make some serious decisions. We're bullish on video as an online tool at Conversion Sciences. Ask us about our Video Science service.

If your business runs the Online Store formula, average order value (AOV) is probably a critical metric. Here are many ways to increase average order value categorized into four types.

In my new book Your Customer Creation Equation I discuss the importance of getting new users of Online Services to return and login. This process is called "on boarding" and it is the process of making your new users experts at using your service. Wunderlist is how me and my wife share grocery lists. and their on-boarding process is very tight. Here's how they do it.

 @KISSmetrics offers a fantastic tour of landing page best practices. They offer 50 points with an example for each from businesses that have been successful on the Web. From seductive headlines, to creative copy to building trust to design, you will be inspired for your next landing page development task. 

We talk a lot about the power of landing pages in online marketing: pages designed especially for different visitors. I am always surprised that this concept isn't immediately embraced by all. Seth Godin puts the issue in a clear light with simplicity. 

For the Online Service, the home page is a Landing Page. It's job is to sell the trial. Here is a good example of an effective home page, complete with the opinions of fourteen smart conversion marketers.

 @Hubspot-One of the Unexpected Formulas from my new book is: "Choice is a conversion killer." How is that? Don't buyers want choice?

It turns out that choice requires us to delay our decision to say "yes." Tell your visitors which choice to make, why that is a good choice, and why you are the best company to supply that choice.

For those of us with short attention spans, here is almost every best practice in conversion each described in two sentences or so.

I particularly appreciated the distinction of "Lift Versus Shift."

Why is conversion testing important? Well, get 12 experts in a room and you'll not find a great deal of agreement on what is right and wrong with a web page.

I will add that, had we all been given access to analytics, we would have come to some more common conclusions. Measure and test.

If you want to understand the importance of charging your marketing batteries TODAY, just listen to Seth Godin, who has been building a following for a decade with daily blog posts, books and presentations: "[Kickstarter is] the LAST step, not the first one. I started working on this Kickstarter 9 or 10 years ago. That's the way you maximize your results. Dig your well before you're thirsty."

Seth was able to raise well over $100,000 to fund his new book using Kickstarter. He didn't set out to do that nine or ten years ago. When you've got a list and have built a relationship with its members, you can invite them to participate in new things as they arise. Start now.

I've put forth in my new book that adding social media icons to a landing page is a bad idea. I get a lot of pushback on this. Here's some support for my position. Simplicity sells. "Engagement" doesn't. This article highlights three components that consumers need to make it easier to buy. They need to trust the information they receive.They need to learn effectively without distraction.They need to be able to weigh options confidently. Help your visitors choose and choose confidently. Worry about your social media strategy after the sale.

I frequently say that there are thousands of ways to increase your conversion rate, lead generation and revenue. With that thought in mind, you should be less intimidated by this little list of 40 ideas from @KISSMetrics.

 @KISSMetrics makes the point that plain is the new sexy; conventional websites sizzle. This article offers scientific proof that we consider a website "sexy" if it presents information as we expect it. You don't need to pay a creative team to come up with a unique site. In fact you will probably have to reel them in a bit once you've completed this article.