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Web Engagement Management (WEM) is a strategy for how an organization brings together its human and technology resources to optimize its digital presence. In the article What is Web Engagement Management (WEM)? we outlined 5 core WEM components. But we just skimmed the surface. Here's more on what we think is at the center of WEM.

I've put forth in my new book that adding social media icons to a landing page is a bad idea. I get a lot of pushback on this. Here's some support for my position. Simplicity sells. "Engagement" doesn't. This article highlights three components that consumers need to make it easier to buy. They need to trust the information they receive.They need to learn effectively without distraction.They need to be able to weigh options confidently. Help your visitors choose and choose confidently. Worry about your social media strategy after the sale.

That B2B marketers see engaging content as a "bar set too high" is just one of the excellent points made in this post. If only the B2B world realized that we are trying to set them free!

In my book Your Customer Creation Equation I talk about the two conversions that online services have:Conversion from visitor to trialConversion from tryer to buyerI recommend that online services find ways to get the visitor started as soon as possible. Online services have the advantage that we can try the product right there online.

This article is further proof that getting the visitor engaged with questions is a more effective way to find more tryers and buyers than the typical home page.

We test the content of header and footer bars on mobile websites--we call them stickies--and this includes the use of the hamburger menu icon. It doesn't always work well.

For apps and mobile websites alike, "an app's popularity is determined more so by user engagement and retention rather that its App Store ranking."

It is astounding that these rotating hero shots are so common on e-commerce sites. We have seen in the lab that they are a sure way to reduce site engagement and crater conversion rates. Don't believe it? Tim Ash would know and lists the reasons in this eye-opening article. Please read it.

There is more on hero sliders in my most recent Search Engine Land column.

While we never do tests to achieve social virality, I think we can learn something from how people interact with images on social networks.

Don't take the results of this report as meaning that you should make the images on your website animated or vertical or eliminated. You may find the exact opposite for more engaged audiences.

Instead, add this bit of information to your knowledge base when testing social campaigns. You may want to test image orientation, brightness or animation.

But always test to the bottom line.

Everything is true about email, except that it is dead. When you factor in conversions, sales and engagement, email is just getting better.

Designers, THIS is your job on a landing page, not creating "engaging Web experiences."

Why do I study writing so much? Because it is the most reliable way to improve the conversion performance of a page or website. Take some time with this article.

Great presentation at SXSW