Group items tagged

As I'm putting the final touches on my up-coming book, it is very clear that content is the most important conversion strategy: It influences and enables almost every other strategy.

If you need to get started on content marketing here is a pretty complete list of resources to get you started.

What happens when you understand what your online recipe is? Magical things. More visitors. More sales. More leads. More revenue. This is not a job for a web designer or developer. As the business owner, marketing manager, or agency, you must know how to shepherd the development of a site into a repeatable, measurable formula. Here's an opportunity to learn more.

 @peeplaja has given us another great post, full of examples and destined to change your fortune if you put it to work on your site.

The primary barrier to speaking clearly about our business is that we must choose to communicate with someone other than everyone. In other words, we must risk being uninteresting to some portion of our audience in exchange for really knocking our value prop out of the park for others.

Read carefully. Then choose.

 @peeplaja has given us another great post, full of examples and destined to change your fortune if you put it to work on your site.

The primary barrier to speaking clearly about our business is that we must choose to communicate with someone other than everyone. In other words, we must risk being uninteresting to some portion of our audience in exchange for really knocking our value prop out of the park for others.

Read carefully. Then choose.

I hope you know your abandonment rate. Take the number of purchases you get on your site divided by the number of people who put a product in your cart. This is your cart conversion rate. Subtract this number from 1 and you get your abandonment rate, or the percentage of people who abandon their shopping cart.

If your abandonment rate is high (expect it to be over 70%) there are some things you can do about it. Here is a great infographic from Monetate that will show you some reasons people leave full carts.

I only touch on the issue of Mobile Apps in my new book Your Customer Creation Equation. So I'm happy to share this very helpful infographic on Mobile websites vs. Mobile apps.

Is it just me, or is it clear that mobile websites are the way to go (except in extreme situations)?

"Enclose" the checkout process.

This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.

The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.

Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.

That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.

Really? Is this the right time to remind someone that they need to check Facebook?

Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.

I recently went to a website to buy a new keyboard for a laptop. I found the site with the right price and delivery and put the keyboard in my cart.

When I went to checkout, the first question on the billing form was Gender.

Gender?

Why does an electronics part manufacturer need to know if I'm a man or woman?

It introduced enough doubt in my process that I left -- I abandoned my order.

The unfortunate statistic is that 86% of visitors abandon forms of all kinds. It's doubly heartbreaking when they do so in thei cart, because that costs you ready buyers.

The eleven recommendations made here will set you on a path to reduce your abandonment rates. My favorites are: 5. Use a title that explains why the user needs to sign up 6. Show them their password (who said invisible passwords was a good idea?) 12. Put errors in an obvious place and make them visible. Happy Converting!

Imagine if you were given six months of identity protection by Target or Zappos or Neiman Marcus before they had an online security breach. Imagine if the identity protection was valid for any purchase you made. This is the promise of AllClearID. They are a client of ours and are at the forefront of revising the way we look at online security.

If you run an ecommerce site, this is a value proposition that will increase your conversion rates. We've done the tests.

@yaost offers some good advice in this article. In particular, there are some testing "elephants in the room" that he points out. These include the fact that the Z score used by testing tools assumes a normal distribution -- a bell curve -- in the data. That is often not the case.

He also recommends ending tests on week boundaries. If you start a test on Friday and end it on a Tuesday, you may be exaggerating your results as Tuesdays are often bigger conversion days for ecommerce sites.

This article is just nerdy enough for most marketers, and you're going to have to add some nerdy to your repertoire if you're not already there.

The greatest threat to the accuracy of your analytics data is inconsistent implementation. Too often, Javascript "Tags" are left off of some pages, put on some pages twice or simply implemented wrong. And, as your site changes, more inconsistencies are created.

This affects more than just analytics tools. Advertising networks, ratings and review systems, user feedback systems and more rely on properly implemented javascript tags.

The promise of "Tag Managers" is that you can put one set of code on all of your pages, and then control, monitor and edit the javascript for all of these tags in one place, using rules to determine which tags get placed on which pages. It's another way for marketing to monitor the implementation of online systems without being beholden to IT.

Yay!

So, how are the biggest ecommerce companies using Tag Managers? Here's your answer.

Marketers have it tough. Just look at all of the things we can optimize! Where do we start?!

Well, we can start with these 25 articles, including one from yours truly. Search Optimization Social Optimization Local Optimization Email Marketing (No Optimization?) Mobile Optimization Content Marketing Conversion Optimization Reputation Management

In light of @joeljharvey's recent presentations on mobile web development, we are not surprised by the findings of this survey. Mobile visitors want a mobile experience, not because they thought about it, but because they are, well, mobile.

Come by The Conversion Scientist blog to hear what else we have to say about building great mobile sites.

Put a special phone number on your site to see how many calls it is generating.

Whether you're willing to admit it or not, you ARE trying to persuade visitors to take action on your site. Here is a nice "visual" summary of Cialdini's six principles to draw from.

If conversion is important, think twice before letting your designer drop stock photos of pretty people onto your site.

Get an Eye-Tracking study of your site cheap.

Four questions that you should be asking visitors to your site.

Did you know that load times affect conversion rates. Google has recently started penalizing your page quality score if you have slow load times. Pingdom Tools measure the performance of your Web site and help you diagnose the source of slow loading pages.

Quick Search Engine grader for web sites. Free.