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The Bounce Rate is the number of people who leave your Web site after visiting one page divided by the number of people who come.

Left after one page
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Visits

This infographic is a great way to quickly understand why people bounce, and if your bounce rate is atrocious or acceptible. 

I hope you know your abandonment rate. Take the number of purchases you get on your site divided by the number of people who put a product in your cart. This is your cart conversion rate. Subtract this number from 1 and you get your abandonment rate, or the percentage of people who abandon their shopping cart.

If your abandonment rate is high (expect it to be over 70%) there are some things you can do about it. Here is a great infographic from Monetate that will show you some reasons people leave full carts.

@neilpatel collects some of the most interesting eye-tracking images available and provides seven insights that can help you design your pages and choose images. We have done our own eye-tracking study of business video and you can get the full report now. The report offers similar conclusions for the use of video in a landing page. It includes over 30 minutes of embedded video that you can watch yourself.

Neil's conclusions include:Be careful you you use [images of] peopleThat people love media (especially on search results pages)That men and women look at images differentlyThat simple images can be more effectiveThe power of the left side of the pageThe power of facesThat people love hand-written notes (my favorite)Enjoy the images he provides.

What makes people trust your Website more? As you know building trust with your visitors is critical to maximizing conversion. Here is some research that helps us to understand what makes visitors trust our site. Here are some highlights. 1:43-People trust more attractive websites. 2:21-Attractive websites are those that follow conventions. 3:05-Biggest source of frustration? Ability to find relevant information. 3:31-Website owners must increase the relevance of their information. 5:00-The best way to retain customers is to provide relevant information. Relevancy is dropping across the Internet. 6:10-How an Internet store is different from a physical store. 8:02-People who are on Facebook are more likely to recommend companies that they see on Facebook. 9:30-Satisfaction is what it is all about, affecting conversion and referral behavior. 10:00-Clam chowder

@thegrok (Bryan Eisenberg) highlights the rise of artificial intelligence and robotics in everyday retail with the appropriate amounts of warning and optimism. Will retailers and their employees find themselves in the same boat as our manufacturing sectors? Surprised and confounded by change inevitable?

The key insight that I got from this @copyblogger post is that, regardless of our "resting" personality type, we are different when doing different activities. My Myers-Briggs type pegs me as generally an "Environmental" type. However, when I'm researching, I'm generally "Fantastical" (and I'm not just complimenting myself). When I'm writing I'm getting my "Structural" on. In short, we can't treat people as one personality type. We change from channel to channel. What are the four personality types when people are solving the problems your business solves?

Here is a different way of looking at the personalities of the people who are visiting your Web site. Remember, peoples' personalities change when they are problem solving on the Web. Don't think about their normal personality type. Think about how they are going to act when visiting your site in particular.

"People don't buy from Web sites, they buy from people." Dr. Flint McGlaughlin, perhaps the best Webbinar guy in conversion.

If conversion is important, think twice before letting your designer drop stock photos of pretty people onto your site.

I always tell my audiences that exit-intent popovers will increase lead generation and often increase sales in an ecommerce setting. However, there is a negative brand impression from them. Nobody likes popovers, if you ask them.

Now we have some data on what people THINK about exit-intent popovers.

 @smexaminer While images are important for social media to help break through the noise, they are also very important on our landing pages, home pages and other web pages.

Unfortunately, we often resort to what I call "business porn" in my book. Business porn includes stock photos of multi-racial smiling people, of graphs going up and to the right, and of cheerful women with headsets.

So if you are struggling with what to use for visuals on your site or in your emails, here are 26 excellent ideas. 

 @peeplaja "People have an infinite attention span if you are entertaining them."

I get a lot of questions about sales letter styled landing pages. Do they work? Do I need to write that much?

My stock answer is that they do work, but that your copywriter needs to know what they are doing. These kind of landing pages typically work with visitors that already know and follow your business.

Peep says it best: "Buyers are readers." There is more wisdom in this entertaining post.

If you're a frequent reader of our blogs, you won't be surprised by this report from Custora stating that email is a more effective marketing channel than social networks.

In fact, I say in my book that email is the biggest social network on the planet. Business people plan their days by their inbox. They program audible notifications when new items come into their inbox. It's not smart, but it's true.

Of course, this doesn't mean that you should send self-promotional crap. That won't work in email, mail or social media. But certainly don't eliminate email from your marketing mix.

Great insights from four people who know their stuff and me too.

 @PeepLaja Pricing is hard for online services. Part of the reason is that the kind of thinking that makes for great online services don't work well when applied to the psychology of buying. However, there are some things that are true for both apps and pricing schemes: keeping it simple, helping people choose the next step, limiting choices, and adding playfulness. Peep covers these and more with some great examples. These principles apply to other kinds of businesses as well, especially online publications and ecommerce sites. 

I often rail against the gratuitous use of social media icons on Ecommerce sites. It takes people away from your site for little real benefit. The folks at Monetate do a great job of summarizing the best way to use social for the good of your business and of your visitors.

The folks at ConversionVoodoo give us two simple questions we should ask before creating a landing page. The "elephant in the room" here is that one landing page probably isn't going to work, as different people respond to different ads, and thus need a different landing page. What you know about them will make all the difference in your conversion rates.

 @KISSMetrics - You don't have to be a psychologist to create good messages and strategies for your business, but it really helps to know the subtle things that make people more comfortable taking action. This article summarizes some of my favorite research on buyer psychology.

If you offer a trial of your product, use email to deliver "mints" of helpful information. This will increase the likelihood that they will buy. See #4.

Design your pricing in clusters around your most profitable offering. See #5.

Be specific in your calls to action. See #3.

Community involvement and social proof are also covered. See #1 and #2.

I hope you enjoy this as much as I do.

We focus on conversion marketing because it lets us spend our limited resources on the things that will move our business forward. However, when you first start your conversion optimization process, you are going to have to do MORE work until you get the data on what programs to kill. So, I thought I would pass along some very effective tips that have worked for me to find more time in my already crowded day. Enjoy. 

We've been having great success with video in a e-commerce setting here at Conversion Sciences. You may not need to commission "ten fully functional video studios" and full-time staff of 45 people as Zappos has. But clearly Zappos believes that video is increasing their sales enough to make such an investment.

What could online video do for your business?