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Brian Massey

Finding the people and taking the people out of retail with AI: An NFR 2017 wrap-up - I... - 0 views

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    @thegrok (Bryan Eisenberg) highlights the rise of artificial intelligence and robotics in everyday retail with the appropriate amounts of warning and optimism. Will retailers and their employees find themselves in the same boat as our manufacturing sectors? Surprised and confounded by change inevitable?
Brian Massey

A report on Tag Management System in Top 100 Internet Retailers-Only Web Analytics - 1 views

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    The greatest threat to the accuracy of your analytics data is inconsistent implementation. Too often, Javascript "Tags" are left off of some pages, put on some pages twice or simply implemented wrong. And, as your site changes, more inconsistencies are created.

    This affects more than just analytics tools. Advertising networks, ratings and review systems, user feedback systems and more rely on properly implemented javascript tags.

    The promise of "Tag Managers" is that you can put one set of code on all of your pages, and then control, monitor and edit the javascript for all of these tags in one place, using rules to determine which tags get placed on which pages. It's another way for marketing to monitor the implementation of online systems without being beholden to IT.

    Yay!

    So, how are the biggest ecommerce companies using Tag Managers? Here's your answer.
Brian Massey

Smart marketing in the era of agile commerce | VentureBeat - 0 views

  • Ironically, one of the best models for agility and persuasion is found offline, in the world of traditional retailing. Merchandisers at brick-and-mortar chains continually experiment with displays and layouts, offers and messaging, in order to find what works best at each store, then share their findings among stores
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    Ironically, one of the best models for agility and persuasion is found offline, in the world of traditional retailing. Merchandisers at brick-and-mortar chains continually experiment with displays and layouts, offers and messaging, in order to find what works best at each store, then share their findings among stores.
Brian Massey

Retail chains are floundering and it's not because of Amazon - 0 views

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    "One of the chief advantages that e-commerce companies currently wield over their real-world counterparts are vast troves of detailed data on purchases and shopping habits. " How are you applying behavioral data to your online store? Will you be the next dinosaur?
Brian Massey

Why online retailers should enclose the checkout process | Econsultancy - 0 views

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    "Enclose" the checkout process.

    This means to create a distraction-free bubble when your visitor has decided to take that bold step and buy your product.

    The psychological thing you're working against here is that, when asked to let go of something of value -- like our money -- we are more than happy to delay that decision.

    Maybe we'll just shop a bit more. Maybe we'll check one other place for the right price.

    That is why any distraction in your checkout process can be an out for a buyer, an out that they may never return from. I've seen checkout processes that have social media icons in them.

    Really? Is this the right time to remind someone that they need to check Facebook?

    Go buy something on your site and just look for all of the distractions you find. You might feel a bit embarrassed.
Brian Massey

MediaPost Publications Study: For Retail, Social Media Doesn't Work 02/04/2011 - 0 views

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    Walking into a store qualifies as a conversion. Apparently promotional email still rocks social media.
Brian Massey

The surprising psychology of shoppers and return policies - The Washington Post - 0 views

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    "Overall, a lenient return policy did indeed correlate with more returns. But, crucially, it was even more strongly correlated with an increase in purchases. In other words, retailers are generally getting a clear sales benefit from giving customers the assurance of a return."
Brian Massey

5 Tips to Recapture Cart Abandonment : Page 1 of 2 : Retail Online Integration - 0 views

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    Forrester Research finds that roughly 38 percent of all shopping carts are abandoned, while other data sources put that figure as high as 70 percent.
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