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The October 2013 edition of University Business included an article highlighting the use of social media for retention. It discusses how students use social media more than email to communicate. Further, it notes that while some campus leaders are committing to their social media programs, others are still treating social media as an afterthought. The article includes comment from an interview with Drew Melendres, vice president of student affairs and enrollment management at Metropolitan State University, who notes that his institution wants to prevent cognitive dissonance with students. Drew also notes that the more students stay engaged, the more likely they will stay enrolled. The article also looks at how social media can be taken from online to in-person interactions. The article also cites Oracle as a resource

Retailers are increasingly due to the continuing proliferation of social media platforms with new challenges. The culture that surrounds customers, but has a strong influence on how social media channels can be used when shopping. The Oracle identified in the study "The Evolution of retailing experience." 3,577 consumers were interviewed at ages 18 to 60 years from Brazil, China, Germany, Great Britain, Japan, Russia and the United States on the role and use of technology in the retail process.

Next-Gen POS Works with Mobile, Cloud and Social to Deliver Integrated Content As hotels and restaurants employ mobile, social, and informational tools to connect with guests, they require a new type of "engagement" device at the point of service (POS). To meet this need, Oracle today introduced Oracle's MICROS Workstation 6 with a fresh, modern design that provides hospitality and select retail venues with a next-generation POS terminal that works in concert with mobile, cloud, and social media to deliver consistent, integrated content across multiple sources.

Next-Gen POS Works with Mobile, Cloud and Social to Deliver Integrated Content As hotels and restaurants employ mobile, social, and informational tools to connect with guests, they require a new type of "engagement" device at the point of service (POS). To meet this need, Oracle today introduced Oracle's MICROS Workstation 6 with a fresh, modern design that provides hospitality and select retail venues with a next-generation POS terminal that works in concert with mobile, cloud, and social media to deliver consistent, integrated content across multiple sources.

As hotels and restaurants employ mobile, social, and informational tools to connect with guests, they require a new type of "engagement" device at the point of service (POS). To meet this need, Oracle today introduced Oracle's MICROS Workstation 6 with a fresh, modern design that provides hospitality and select retail venues with a next-generation POS terminal that works in concert with mobile, cloud, and social media to deliver consistent, integrated content across multiple sources.

As hotels and restaurants employ mobile, social, and informational tools to connect with guests, they require a new type of "engagement" device at the point of service (POS). To meet this need, Oracle today introduced Oracle's MICROS Workstation 6 with a fresh, modern design that provides hospitality and select retail venues with a next-generation POS terminal that works in concert with mobile, cloud, and social media to deliver consistent, integrated content across multiple sources.

The report, "Consumer Views of Live Help Online 2012," found that social media users have exceptionally high expectations for online support

...To create more compelling marketing campaigns, best-in-class retailers are focusing on collecting psychographic data that will complement demographic information, resulting in more in-depth segmentation, according to David Dorf, Senior Director of Technology Strategy for Oracle. Mobile and social media, he revealed, are two breeding grounds for this psychographic data. "Instead of just collecting information about age, gender and income, retailers today are starting to get information from social sites around interests and opinions to obtain a better picture of consumers," Dorf told Retail TouchPoints. While this more granular approach enables retailers to target consumers and refine marketing strategies to create more relevant campaigns, messaging and offers across channels, a lot of infrastructure is required to collect and manage all of this information. "Retailers need a full-time staff that creates the marketing messages and really engages people so that they'll give up that information," Dorf noted. "Then, of course, technology is required to process the structured and non-structured data and make something of those insights."

Connected Planet highlighted that Oracle released a new version of its prepaid charging suite designed to help mobile operators implement new service offerings, including more personalized controls and alerts. The article notes that the solution, through a social relationship-driven charging and promotions framework, allows service providers to link social media services to specific promotions.

WASHINGTON, DC—Oracle has introduced Oracle’s Micros Workstation 6, a point-of-sales (POS) terminal designed to work with mobile, cloud and social media to deliver consistent, integrated content across multiple sources.

WASHINGTON, DC—Oracle has introduced Oracle’s Micros Workstation 6, a point-of-sales (POS) terminal designed to work with mobile, cloud and social media to deliver consistent, integrated content across multiple sources.

At the Oracle Industry Connect conference in Washington, D.C., the technology company announced a new workstation for hotels and restaurants. Oracle's MICROS Workstation 6 works with mobile, cloud and social media to deliver consistent and integrated content across multiple sources.

At the Oracle Industry Connect conference in Washington, D.C., the technology company announced a new workstation for hotels and restaurants. Oracle's MICROS Workstation 6 works with mobile, cloud and social media to deliver consistent and integrated content across multiple sources.

Oracle Hospitality HITEC Booth #1011 As hotels and restaurants employ mobile, social, and informational tools to connect with guests, they require a new type of "engagement" device at the point of service (POS). To meet this need, Oracle has introduced Oracle's MICROS Workstation 6 with a fresh, modern design that provides hospitality and select retail venues with a next-generation POS terminal that works in concert with mobile, cloud, and social media to deliver consistent, integrated content across multiple sources.

The November 1 edition of Campus Technology includes the following first installment of a two-part series highlighting big data and its potential for improving student learning and success.  The article notes that in higher education, big data may be seen in two distinct contexts: 1) as a product of research institutions that are charged with gathering, managing, and curating a wide range of structured and unstructured data; and 2) as a resource for predictive analytics.  The article includes comment based off a conversation with Cole Clark, global vice president of education and research industry, Oracle, who notes that  higher education is really being pushed hard to improve student outcomes and demonstrate that the money spent on higher education is producing the kinds of outcomes everyone wants to see.  He also notes that the pressure has pushed schools to look at ways to pull meaningful data out of their SISs, LMSs, and, increasingly, social media. 

Oracle launched a complete commerce solution that allows retailers to provide a consistent customer experience across the web, contact center, mobile devices, social media and retail stores

The August 28 edition of eCampusNews includes the following press release announcing the results of the "Making the Grade: Optimizing the Higher Education Student Experience" report, which examined where student services stand today, the impact those services have on overall student satisfaction and how higher education institutions can improve services and address opportunities like social media and mobile apps. The press release includes comment from Cole Clark, global vice president, education and research industry, Oracle, who notes that this report demonstrates that investments in student services' technology pay long-term dividends.

The August 30 edition of 1 to 1 Magazine includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes that by treating students as valued customers, colleges and universities have the opportunity to develop a highly satisfying multichannel approach that enhances current enrollment and promotes post-graduation involvement. The article also notes that one of the key takeaways from the study is that schools may see an uptick in satisfaction by updating information faster through social media and embracing mobile applications or browsers so students can access homework, class document databases, and student records on the go.

The September 6 edition of Campus Technology includes the following article highlighting the results of Oracle's "Making the Grade: Optimizing the Higher Education Student Experience" report. The article notes that the majority of students say that the quality of student services directly affects their overall satisfaction with their school, but just about half say their schools meet their customer service expectations. The article includes comment by Cole Clark, global vice president of education and research industry, Oracle, who notes that schools that focus on the basics - such as ensuring information accessibility, providing multiple contact points for students and delivering consistent processes - and leverage mobile and social media platforms to engage students, will provide an unforgettable positive educational experience, and in turn, make institutions more competitive. The article also notes that Oracle will host a webcast on Wednesday, September 19, to discuss the findings.

An article by Dan Ford, Vice President, Product Marketing, Oracle Communications which discusses the communications industry transformation from traditional media into the new, social-based, cloud-based mobile and interactive style