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Oracle Utilities

Two Oracle Utility Offerings to Power ENSTAR's Customer Care Efforts - TMCnet - 0 views

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    highlighting that ENSTAR Natural Gas has chosen Oracle Utilities Customer Care and Billing as well as Oracle Utilities Business Intelligence in a move to not only better understand its customers' needs to enhance its billing capabilities and the customer service it offers. The article also notes that Oracle Utilities Customer Care and Billing will provide ENSTAR Natural Gas with the ability to manage the complete lifecycle of its customers, encompassing service connection, meter read management, complex billing, payment processing and debt collection. The article includes comments from Bill Vellante, group vice president and general manager of Oracle Utilities noting that Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service.
Oracle Utilities

ENSTAR Natural Gas Selects Oracle Utilities Customer Care and Billing and Oracle Utilit... - 0 views

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    Hghlighting that ENSTAR Natural Gas has selected Oracle Utilities Customer Care and Billing and Oracle Utilities Business Intelligence to enhance billing capabilities and customer service and better understand customer needs. The release notes that ENSTAR Natural Gas also plans to integrate its existing Oracle Utilities Mobile Workforce Management application with Oracle Utilities Customer Care and Billing to improve communication between customer service representatives, dispatchers and technicians. The release also includes comments from Bill Vellante, group vice president and general manager, Oracle Utilities noting that Oracle Utilities will help harness a complete view of customer data, streamline billing processes and enable more responsive customer service.
Oracle Retail

New Oracle Business Intelligence App Helps Retailers Connect With Customers | Retail To... - 0 views

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    Oracle introduced Oracle Retail Customer Analytics, a new business intelligence solution designed to help retailers better understand what drives their customers' purchasing decisions..."The key to improving the customer experience is to understand the customer," said Greg Girard, Program Director, Merchandise Strategies, IDC Retail Insights. "Analytic solutions that help retailers gain insight into their customers' buying patterns lay the foundation for a deeper understanding and make it possible to create a personalized shopping experience while optimizing profitability."
Oracle Retail

NRF Top 10 Takeaways | Apparel Magazine - 0 views

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    Oracle has released Oracle Retail Release 14, offering new features throughout its suite of retail solutions that address customer engagements across touchpoints, and allow for more targeted assortment planning and greater inventory efficiency. The release offers new operational and planning processes that allow customers to buy, pick-up or return items in any channel and equip retailers to fulfill demand without channel constraints. The planning solution offers advanced clustering, microspace optimization, assortment and item planning, size-and-pack and clearance capabilities and uses retailers' own customer data to identify the factors driving buying patterns, allowing them to get even closer to the unique preferences of their customers.
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    Oracle has released Oracle Retail Release 14, offering new features throughout its suite of retail solutions that address customer engagements across touchpoints, and allow for more targeted assortment planning and greater inventory efficiency. The release offers new operational and planning processes that allow customers to buy, pick-up or return items in any channel and equip retailers to fulfill demand without channel constraints. The planning solution offers advanced clustering, microspace optimization, assortment and item planning, size-and-pack and clearance capabilities and uses retailers' own customer data to identify the factors driving buying patterns, allowing them to get even closer to the unique preferences of their customers.
Oracle Retail

PureFormulas' Personalization Journey - Notes from Shop.Org 2014 Summit (Commerce Anywh... - 0 views

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    Central to making each customer experience better, said Moure, is the company's recent migration to a new e-commerce platform from Oracle Commerce. The Oracle platform provides PureFormulas' marketing team with industry-leading tools to personalize the customer experience through a series of levels, from the awareness of getting a customer on to its site to adding returning customers to its loyalty program, and each step is based on insights gleaned from customer data.
Oracle Retail

Neiman Marcus Group Selects Oracle to Enable Commerce Anywhere - 0 views

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    Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.
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    Providing customers with a consistent, relevant experience, no matter where they shop, requires integrated and flexible retail planning, suppy chain and operations centered around the customer and their preferences. By implementing a comprehensive suite of Oracle Retail solutions, luxury retailer, Neiman Marcus Group, expects to optimize its online and offline operations to support international expansion and to provide a superior commerce anywhere experience for its global customers.
Oracle Utilities

AboitizPower Implements Oracle Utilities Customer Care and Billing to Improve Efficienc... - 0 views

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    Press release highlighting that AboitizPower, a power distributor, retailer and generator in the Philippines, has implemented Oracle Utilities Customer Care and Billing to improve efficiency and enable compliance. The release notes that prior to selecting Oracle's solution in August 2011, AboitizPower's six subsidiaries were using unrelated systems developed internally and customized over several years. The release includes comments from Rodger Smith, senior vice president and general manager at Oracle Utilities noting that Oracle Utilities Customer Care and Billing will enable AboitizPower to streamline billing processes and allow the utility to meet privatization and deregulation requirement.
Oracle Retail

Neiman Marcus Partners With Oracle To Better Meet Customer Expectations | Integrated So... - 0 views

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    ""Customers love to shop Neiman Marcus from anywhere in the world, in stores and via e-commerce, or with our call center representatives, and we will continue to improve our ability to get the right items to them conveniently and with a full service model. Taking advantage of better analytics, information and processes enables us to serve customers better while improving margins in support of our offline to online global initiative," Karen Katz, the CEO of Neiman Marcus Group, states in a news release from Oracle."
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    ""Customers love to shop Neiman Marcus from anywhere in the world, in stores and via e-commerce, or with our call center representatives, and we will continue to improve our ability to get the right items to them conveniently and with a full service model. Taking advantage of better analytics, information and processes enables us to serve customers better while improving margins in support of our offline to online global initiative," Karen Katz, the CEO of Neiman Marcus Group, states in a news release from Oracle."
Oracle Public Sector

Oracle Opens Data Centre in Canada for Data Residency - 0 views

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    Oracle has opened a fully functional data centre in Canada in order to satisfy the demand for data sovereignty. To help customers achieve the benefits of cloud, the Canadian data centre will support Oracle Human Capital Management Cloud (Oracle HCM Cloud), Oracle Enterprise Resource Planning Cloud (Oracle ERP Cloud), and Oracle Customer Experience (CX) Cloud applications.
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    Oracle has opened a fully functional data centre in Canada in order to satisfy the demand for data sovereignty. To help customers achieve the benefits of cloud, the Canadian data centre will support Oracle Human Capital Management Cloud (Oracle HCM Cloud), Oracle Enterprise Resource Planning Cloud (Oracle ERP Cloud), and Oracle Customer Experience (CX) Cloud applications.
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    Oracle has opened a fully functional data centre in Canada in order to satisfy the demand for data sovereignty. To help customers achieve the benefits of cloud, the Canadian data centre will support Oracle Human Capital Management Cloud (Oracle HCM Cloud), Oracle Enterprise Resource Planning Cloud (Oracle ERP Cloud), and Oracle Customer Experience (CX) Cloud applications.
Oracle Utilities

Inteli Selects Oracle Customer Care and Billing to Support 1,350 EV Charging Stations -... - 0 views

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    Highlighting that Inteli is working with Oracle to install 1,300 slow charging stations and 50 fast charging stations as part of Portugal's MOBI-E vehicle electrification project. The article notes that with Oracle Utilities Customer Care and Billing, utilities like Inteli can benefit from insight into energy usage and patterns which will be delivered by the charging stations, enabling utilities to tailor services accordingly, and increasing customer satisfaction and loyalty. The article also includes comments from Bastian Fischer, vice president of industry strategy, Oracle Utilities noting that utilities, electric vehicle operators and electric vehicle charging service providers are advised to implement customer care and billing solutions in order to address the anticipated electricity flow as the number of electric vehicles increase, as well as tackling scenarios in which electric vehicle batteries feed electricity back into the distribution network.
Oracle Utilities

United Water Announces Customer Service Technology Upgrades - Toms River News - 0 views

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    Highlighting that United Water announced that after two years of planning, development and training, the company is launching a new computer system with Oracle software to store customer information and calculate their bills. The article notes that the investment in Oracle technology will improve the customer experience and help the company adapt to changing customer needs.
Oracle Retail

Arcadia Group Selects Oracle Retail Solutions To Optimize The Global Customer Experienc... - 0 views

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    "Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."
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    "Our brands are committed to delivering an interactive, exciting and efficient shopping experience to all our customers around the world, no matter which channel they choose to use to visit us, from flagship stores to mobile devices," said Sir Philip Green, Owner of Arcadia Group. "Global expansion is a key strategic focus for Arcadia, and to do this successfully, we need to make sure the best merchandise assortment is available in each store and channel. We expect Oracle to help us enhance our merchandising strategies to help ensure that we deliver the best possible customer promise every time."
Oracle Retail

Businesses See Big Benefits To Offering Individualized Customer And Employee Experience... - 0 views

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    "Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.
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    "Today, whether shopping for an item, making reservations, examining a bill, evaluating projects, or viewing medical information, the digital age has brought us to a point where we now expect the ability to make real-time decisions, transact, and customize options at the tap of the screen. In the new service-driven economy, innovative enterprises must focus on two things: taking care of their customers and taking care of their employees," said Bob Weiler, executive vice president, Global Business Units, Oracle.
Oracle Communications

Individualized Customer and Employee Experiences Key to Success says Oracle Study - Tec... - 0 views

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    While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.
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    While it may have taken some time for organizations to realize the full impact of being more customer-centric, including the empowerment of their employees with the right tools, the good news in the report is that 84 percent of respondents say their organization have experienced a trend toward customers wanting a more individualized experience and 70 percent have experienced this trend from employees. The not so good news is that fewer than 20 percent give their organization an 'A' in its ability to offer those experiences.
Oracle Retail

Oracle Retail Customer Analytics Offers Data-Crunching for Retailers - 0 views

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    Befitting its name, Oracle Retail Customer Analytics drills deep into customer data, surfacing metrics such as how promotions are performing, which customer segments translate into the most revenue, and how particular products sell across different demographic groups
Oracle Higher Education

University Business - Vanderbilt University Selects Oracle's PeopleSoft Customer Relati... - 0 views

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    The February 1 edition of University Business includes the following article highlighting that Vanderbilt University selected Oracle's PeopleSoft Customer Relationship Management (CRM) to overhaul its admissions systems and enhance strategic assessments for campus programs.  The article notes that PeopleSoft Customer Relationship Management will enable the institution to integrate six admissions systems into one comprehensive solution to facilitate more efficient information transfer between departments and mitigate student records integration complexities.
Oracle Higher Education

eCampusNews - Vanderbilt University Selects Oracle's PeopleSoft Customer Relationship M... - 0 views

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    The February 1 edition of eCampus News includes the following article highlighting that Vanderbilt University selected Oracle's PeopleSoft Customer Relationship Management (CRM) to overhaul its admissions systems and enhance strategic assessments for campus programs.  The article notes that PeopleSoft Customer Relationship Management will enable the institution to integrate six admissions systems into one comprehensive solution to facilitate more efficient information transfer between departments and mitigate student records integration complexities.
Oracle Retail

Cross-channel key to customer experience says Oracle study | Chain Store Age - 0 views

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    Cross-channel experiences are vital to customer experience. Recent customer experience studies of retail executives - by Oracle Corp. and Tata Consultancy Services - show that to 50% and 47% of respondents, respectively, cross-channel experiences are vital to providing overall customer experience.
Oracle Retail

Neiman Marcus generates more than a quarter of revenue online | Internet Retailer - 0 views

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    Neiman Marcus generates more than a quarter of revenue online so far this year - In its IPO filing, the luxury retailer says it plans to invest more in mobile. "We are able to associate substantially all browsing behavior on our digital platforms with unique individuals," the company states in the filing. "By aggregating this data and employing advanced analytics, we are able to generate a single view of these customers' engagement with our brands. We utilize this data to enhance the interactions with our customers when they are in our stores and personalize the presentation of merchandise to our customers when they shop online." Neiman Marcus uses Bloomreach, Oracle, Rapleaf, RichRelevance, WibiData and in-house services for personalization, according to Top500Guide.com.
Oracle Utilities

More than 100 Customers Select or Implement Oracle Utilities Technologies in Fiscal Yea... - 0 views

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    Rappahannock Electric Cooperative (REC) has selected Oracle Utilities Meter Data Management and plans to upgrade its Oracle Utilities Customer Care and Billing application to support its smart grid and green initiatives. The release discusses that REC is one of more than 100 customers who have selected or implemented an Oracle Utilities product in fiscal year 2011. The release includes comments from Bill Vellante, group vice president and general manager, Oracle Utilities noting that Oracle Utilities Meter Data Management's interoperability with multiple Oracle solutions will give REC the scalability and functionality it needs to manage large meter data volumes and provide useful information to the utility's various departments and its customers.
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