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ABSTRACT The background of the research is the ineffectiveness of training which resulted in the low satisfaction of the training participants. Service quality includes reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal for Finance. The aim of the research is to analyze the level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significant gap between the trainee's expectation with the training management.

ABSTRACT In the implementation of Supervisory Leadership Training (PKP), the role of Widyaiswara is not only limited to being a teacher or facilitator but also plays a role as a coach in guiding Action for Change. Action for Change is a working paper for PKP participants whose assessment weight reaches 50 (fifty) percent of the total final score of the participants. In order for participants to get the expected results when participating in the training, the coach is expected to be able to carry out his role to the maximum, starting from the preparation of the change action plan, the implementation process in the workplace, and during the preparation of the change action report. Seeing the importance of this, in this study, the author will try to describe how the coaching process is carried out by coaches and analyze it by comparing it with theories about coaching and regulations issued by LAN regarding morning coaching for PKP participants. Field findings show that the coaching process is in accordance with LAN requirements, the coaches have carried out their role as coaches to explore the potential of participants and provide guidance, motivating participants from the beginning of the mentoring process and when they face obstacles in the field, but when compared with theory-based -The specific skills needed to become a reliable coach, still need development efforts through activities, workshops/training to improve the coaching skills of Widyaiwaras in Jambi Province, which are expected to have an impact on improving the quality of action results changes in PKP participants at BPSDM Jambi Province.

ABSTRACT Human resources are crucial in achieving their goals in large and small-scale organizations. Human resources who have a high work culture and good leadership will produce quality employee performance which will ultimately optimize the purposes of an organization/company. This study aimed to determine the effect of organizational culture and leadership on employee performance in the BPSDM Provinsi Jambi Regency. The results of this study indicate that organizational culture and leadership simultaneously significantly affect employee performance, with an F count of 120.444. and a significance level of 0,000. Organizational culture has a positive and significant effect on the performance of BPSDM Provinsi Jambi Regency employees, with a t count of 12,016 and a significance level of 0,000. While leadership influences the performance of employees, the effect is small with a t count of 1.994 with a significance level of 0.05.

ABSTRACT Widyaiswara occupied an important role in forming quality ASN including in realizing the Smart ASN 4.0 concept. Smart ASN who have the ability to master technology will push the Indonesian government system into a bureaucracy that is in line with the spirit of the industrial revolution 4.0. All types of public services can be implemented on a digital basis and integrated in such a way that public services become more optimal. Widyaiswara as one of the elements in the development of electronic-based civil servant competencies is required to have the ability to prepare needs at every stage of the training process. The training stage is the implementation of training and education and training evaluation and development. Digital competence is needed by widyaiswara to compile materials that will be used in e-learning at that stage. The role of widyaiswara must exist starting from planning, content creation and evaluation to ensure learning objectives are achieved.

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ABSTRACT Introduction/Main Objectives: This study aims to analyze the relationship between education financing management and effectiveness and efficiency in the learning process. Background Problems: The issue of education financing must be an essential part of education development. Educational financing management planning in fulfilling educational facilities and infrastructure must bring about an effective and efficient nature. Novelty: This study of the literature study approach is a differentiator from the results of other people's research. Research Methods: This research was prepared using qualitative methods and a literature research approach to obtain information from various references relevant to the subject matter and the purpose of this research. Finding/Results: This study shows that financing planning is essential in realizing national education. Conclusion: One of the supporting factors is the planning of adequate facilities and infrastructure through an effective and efficient education financing plan. The process of planning and managing the financing of educational institutions is excellent and appropriate, and it will impact the provision of school facilities and infrastructure to the maximum. Finally, the process will also significantly affect the quality of education globally.

ABSTRACT Introduction/Main Objectives: This study aims to reveal the competence of prospective science teachers in reflecting on science teaching and learning activities at SMP/MTs. Background Problems: The ability to reflect on students' behaviour, providing an overview of the knowledge of prospective teachers to prepare a series of activities, methods or learning models that help students get a pleasant learning experience. Novelty: Observations and reflections use observation and reflection sheets which include the following components: (1) Activities carried out by students in gaining knowledge; (2) the efforts of students to understand the learning material; (3) the activities of students in communicating the results of their thoughts; and (4) reflective thinking skills of students. Research Methods: The type of survey research with the subject is 21 prospective science teachers who take internship course two at the Tadris IPA study program IAIN Bengkulu. The activity design provides opportunities for future teachers to observe and reflect on learning activities at several schools in Bengkulu City. Finding/Results: The results of this reflection are given a quality score and categorized under conditions of (1) Very Good; (2) Good; (3) Fairly Good; and (4) Not Good. The results showed that the competence of prospective science teachers in reflecting on students' learning activities in science subjects was in the excellent category. Conclusion: The ability of future science teachers who are very good at remembering students' learning activities has implications for the ability to prepare appropriate learning activities for students so that they can provide a fun learning for students.

ABSTRACT This study aims to determine how the success rate of implementing the online pattern latsar compared to the facial pattern latsar that has been done so far. Measurement of the effectiveness/success rate of latsar is done by evaluating using the Kirkpatrick reaction level and learning level approach. This study uses a mixed mix approach of quantitative and qualitative. Data were collected by filling out questionnaires and secondary data studies. Subjects for this study were participants of CPNS Class III Batch I Tanjung Jabung Barat Regency 2020. The informants in this study were 40 (forty) participants and the organizing committee at BKPSDM, Tanjung Jabung Barat Regency. The data analysis technique was carried out by using qualitative data that was converted into quantitative data, data classification, formulating research results, and analyzing research results. The results of the research on the reaction level showed that 71.95% of Latsar participants showed a "very satisfied reaction" in the implementation of online latsar, and 22.79% of Latsar participants showed " satisfied " reactions and only 5.85% of participants showed reactions "quite satisfied". If analyzed per indicator, out of the 7 (seven) level reaction indicators that have been determined, there are 4 indicators that indicate the level of reaction of participants who are "very satisfied" which is above 60%, namely the benefits of increasing participant competence, teacher performance, discussion topics and teacher competence. One indicator that needs attention is the convenience of the training location because the level of reaction of participants who stated "very satisfied" was only 28.42% and 58.75% stated, "satisfied". At the learning level of the 4 assessment indicators used, the normative average score of face-to-face latsar participants is 80 (eighty), while the online latsar participants' average score is 84 (eighty-four), this shows that the level of effectiveness / the success of

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