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ABSTRACT Introduction/Main Objectives: This study aims to determine the principal's strategy in improving teacher performance and the supporting and inhibiting factors of principals in improving teacher performance in educational institutions. Background Problems: indicators of problems in academic institutions such as the rare collection of lesson plans (RPP) in carrying out the teaching and learning process and teachers who lack discipline in punctuality in arriving and opening lessons and ending lessons. Novelty: Principal strategy concept in improving teacher performance in educational institutions. Research Methods: The type of field research means that the researchers used a qualitative method in which the data were in the form of words (not numbers) derived from data collection techniques, namely interviews, observation, and documentation. Finding/Results: The data analysis technique used is data reduction, data presentation, and conclusion drawing. Conclusion: The results of the research on the principal's strategy to improve teacher performance by 1) fostering teacher performance in seminars and training, 2) supervision or supervision of performance in the form of class visits every week and once a month, 3) fostering discipline of education staff by supervising the presence of teachers directly, 4 ) provide motivation 5) award. Supporting factors for principals to improve teacher performance are 1) completeness of facilities and infrastructure and 2) teacher enthusiasm to improve teaching performance. While the inhibiting factors are: 1) the lack of discipline of the teacher, 2) the mastery of the material and references, causing the teacher to be less mature in teaching preparation.

ABSTRACT The background of the research is the ineffectiveness of training which resulted in the low satisfaction of the training participants. Service quality includes reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal for Finance. The aim of the research is to analyze the level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significant gap between the trainee's expectation with the training management.

ABSTRACT In an organization, performance assessment is very important because this assessment can be used as a measure of the success of the organization within a certain period. The assessment can be used to improve or enhance the performance of the organization concerned. Government organizations are public organizations that aim to meet the needs and interests of the public, so the performance of these public organizations can only be said to be successful if they can realize their goals and mission. The success of an organization in improving its performance cannot be separated from the role of a leader, especially a change leader. A successful leader is an l leader who can mobilize aspects of input or resources, such as employees, budgets, facilities and infrastructure; information; and organizational culture. As well as those relating to the management process, planning, organizing, implementation, budgeting, supervision, and evaluation.

ABSTRACT In the implementation of Supervisory Leadership Training (PKP), the role of Widyaiswara is not only limited to being a teacher or facilitator but also plays a role as a coach in guiding Action for Change. Action for Change is a working paper for PKP participants whose assessment weight reaches 50 (fifty) percent of the total final score of the participants. In order for participants to get the expected results when participating in the training, the coach is expected to be able to carry out his role to the maximum, starting from the preparation of the change action plan, the implementation process in the workplace, and during the preparation of the change action report. Seeing the importance of this, in this study, the author will try to describe how the coaching process is carried out by coaches and analyze it by comparing it with theories about coaching and regulations issued by LAN regarding morning coaching for PKP participants. Field findings show that the coaching process is in accordance with LAN requirements, the coaches have carried out their role as coaches to explore the potential of participants and provide guidance, motivating participants from the beginning of the mentoring process and when they face obstacles in the field, but when compared with theory-based -The specific skills needed to become a reliable coach, still need development efforts through activities, workshops/training to improve the coaching skills of Widyaiwaras in Jambi Province, which are expected to have an impact on improving the quality of action results changes in PKP participants at BPSDM Jambi Province.

ABSTRACT Introduction/Main Objectives: The productivity of online learning media for implementing learning has increased intensely since the corona lockdown. This presents a challenge to improve knowledge by developing media so that students have more time to study independently during the lockdown period.: Background Problems: Researchers compared the productivity of various learning media such as text, video, and video-text combinations.: Novelty: Statistical analysis using Mann Whitney showed significant differences in knowledge retention between the text and video groups and between the video and text-video combination groups. Research Methods: This study was conducted using a quasi-experimental post-test method by comparing participants' retention before the intervention. Finding/Results: The study involved 60 participants who were randomly divided into three groups, text (guidebook), audiovisual (video), and text-video combination. Video and text prepared by Widyaiswara. The results showed that the average scores were 35.1 (text group), 58.1 (video group), and 85.2 (text-video combination group). Conclusion: use of multimedia can increase knowledge retention in the absorption of the material.

ABSTRACT This study aims to determine how the success rate of implementing the online pattern latsar compared to the facial pattern latsar that has been done so far. Measurement of the effectiveness/success rate of latsar is done by evaluating using the Kirkpatrick reaction level and learning level approach. This study uses a mixed mix approach of quantitative and qualitative. Data were collected by filling out questionnaires and secondary data studies. Subjects for this study were participants of CPNS Class III Batch I Tanjung Jabung Barat Regency 2020. The informants in this study were 40 (forty) participants and the organizing committee at BKPSDM, Tanjung Jabung Barat Regency. The data analysis technique was carried out by using qualitative data that was converted into quantitative data, data classification, formulating research results, and analyzing research results. The results of the research on the reaction level showed that 71.95% of Latsar participants showed a "very satisfied reaction" in the implementation of online latsar, and 22.79% of Latsar participants showed " satisfied " reactions and only 5.85% of participants showed reactions "quite satisfied". If analyzed per indicator, out of the 7 (seven) level reaction indicators that have been determined, there are 4 indicators that indicate the level of reaction of participants who are "very satisfied" which is above 60%, namely the benefits of increasing participant competence, teacher performance, discussion topics and teacher competence. One indicator that needs attention is the convenience of the training location because the level of reaction of participants who stated "very satisfied" was only 28.42% and 58.75% stated, "satisfied". At the learning level of the 4 assessment indicators used, the normative average score of face-to-face latsar participants is 80 (eighty), while the online latsar participants' average score is 84 (eighty-four), this shows that the level of effectiveness / the success of

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ABSTRACT Widyaiswara occupied an important role in forming quality ASN including in realizing the Smart ASN 4.0 concept. Smart ASN who have the ability to master technology will push the Indonesian government system into a bureaucracy that is in line with the spirit of the industrial revolution 4.0. All types of public services can be implemented on a digital basis and integrated in such a way that public services become more optimal. Widyaiswara as one of the elements in the development of electronic-based civil servant competencies is required to have the ability to prepare needs at every stage of the training process. The training stage is the implementation of training and education and training evaluation and development. Digital competence is needed by widyaiswara to compile materials that will be used in e-learning at that stage. The role of widyaiswara must exist starting from planning, content creation and evaluation to ensure learning objectives are achieved.

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