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ABSTRACT This study aimed to examine the Organizational Citizenship Behavior (OCB) of employees and the factors that influence it. The sample in this study was 120 employees of the Jambi Provincial Government. The data collection method used a questionnaire and was analyzed using verification analysis. The analytical tool in this study used Confirmatory Factor Analysis (CFA). The results of this study explain that OCB can be influenced by internal factors, namely job satisfaction, organizational commitment, employee morale, and work motivation, and external factors, namely leadership style and corporate culture, the highest and most influential factors in employee job satisfaction.

ABSTRACT The background of the research is the ineffectiveness of training which resulted in the low satisfaction of the training participants. Service quality includes reliability, responsiveness, assurance, empathy and tangibility. Efforts to improve service quality can be improved through service provision by referring to the dimensions of reliability, responsiveness, assurance, empathy and tangible, where assurance and empathy can be used as efforts to improve the quality of services that are more optimal for Finance. The aim of the research is to analyze the level of training management servqual. The analysis used is servqual analysis. The analysis of servqual on the management of the training showed that there was a significant gap between the trainee's expectation with the training management.

ABSTRACT This study aims to determine how the success rate of implementing the online pattern latsar compared to the facial pattern latsar that has been done so far. Measurement of the effectiveness/success rate of latsar is done by evaluating using the Kirkpatrick reaction level and learning level approach. This study uses a mixed mix approach of quantitative and qualitative. Data were collected by filling out questionnaires and secondary data studies. Subjects for this study were participants of CPNS Class III Batch I Tanjung Jabung Barat Regency 2020. The informants in this study were 40 (forty) participants and the organizing committee at BKPSDM, Tanjung Jabung Barat Regency. The data analysis technique was carried out by using qualitative data that was converted into quantitative data, data classification, formulating research results, and analyzing research results. The results of the research on the reaction level showed that 71.95% of Latsar participants showed a "very satisfied reaction" in the implementation of online latsar, and 22.79% of Latsar participants showed " satisfied " reactions and only 5.85% of participants showed reactions "quite satisfied". If analyzed per indicator, out of the 7 (seven) level reaction indicators that have been determined, there are 4 indicators that indicate the level of reaction of participants who are "very satisfied" which is above 60%, namely the benefits of increasing participant competence, teacher performance, discussion topics and teacher competence. One indicator that needs attention is the convenience of the training location because the level of reaction of participants who stated "very satisfied" was only 28.42% and 58.75% stated, "satisfied". At the learning level of the 4 assessment indicators used, the normative average score of face-to-face latsar participants is 80 (eighty), while the online latsar participants' average score is 84 (eighty-four), this shows that the level of effectiveness / the success of

ABSTRACT In an organization, performance assessment is very important because this assessment can be used as a measure of the success of the organization within a certain period. The assessment can be used to improve or enhance the performance of the organization concerned. Government organizations are public organizations that aim to meet the needs and interests of the public, so the performance of these public organizations can only be said to be successful if they can realize their goals and mission. The success of an organization in improving its performance cannot be separated from the role of a leader, especially a change leader. A successful leader is an l leader who can mobilize aspects of input or resources, such as employees, budgets, facilities and infrastructure; information; and organizational culture. As well as those relating to the management process, planning, organizing, implementation, budgeting, supervision, and evaluation.