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mmdmd99999

PCI Compliance: What Every Hotelier Should Know and Do | hospitalityupgrade.com - 0 views

www.hospitalityupgrade.com/...magazine_Detail.asp

shared by mmdmd99999 on 14 Apr 21 - No Cached
  • Payment Card Industry Data Security Standard (PCI DSS) compliance has become a very important consideration for hotels.  Some hotels are not in compliance and don’t even know it.  There are significant penalties associated with non compliance including lawsuits, audits, fines and even losing the ability to process credit card payments.
  • PCI compliance is about network and computer security
  • such as securing paper documents, proper shredding of documents and document retention
  • ...3 more annotations...
  • Network segmentation and the use of firewalls is very important.  No email or Web surfing should be done on the secure side of a network.
  • “How to be compliant,” that has additional links to each credit card brand.
  • There are levels of merchant compliance.  A level 1 merchant processes more than 6 million transactions annually.  This level requires an annual onsite security audit and quarterly network scans.Level 2 merchants process between 1 million and 6 million credit card transactions annually.  This level requires an annual self assessment and quarterly network scans.Level 3 merchants process between 20,000 and 1 million e-commerce transactions annually and have the same compliance requirements as level 2.Level 4 merchants process fewer than 20,000 e-commerce transactions a year and require annual self assessments and network scans.Data security breaches can cost a hotel an average of $182 per compromised record.  This does not include the cost of defending a lawsuit, if one is brought, or fines for non-compliance from individual credit card brands.
  • mmdmd99999 on 27 Jun 22
     
    PCI compliance, what is it, how to make sure you are compliant, why do we care?
marble_bird

Roche2016_Article_RecreationalDivingImpactsOnCor.pdf - 0 views

shared by marble_bird on 07 Jul 20 - No Cached
  • Recreational diving on coral reefs is an activity that has experienced rapidly growing levels of popularity and participation.
  • the potential role of dive impacts in contributing to coral reef damage is a concern at heavily dived locations. Management measures to address this issue increasingly include the introduction of programmes designed to encourage environmentally responsible practices within the dive industry.
  • Coral reefs are a threatened, but globally important ecosystem, providing key services to local communities such as coastal defence, sediment production, and fisheries benefits
  • ...45 more annotations...
  • The role of dive supervision was assessed by recording dive guide interventions underwater, and how this was affected by dive group size.
  • Over recent decades, tourism activities benefiting from the pleasing aesthetics and biodiversity of coral reefs, primarily SCUBA diving and snorkelling, have experienced rapidly increasing numbers of participants globally
  • We found evidence that the ability of dive guides to intervene and correct diver behaviour in the event of a reef contact decreases with larger diver group sizes. Divers from operators with high levels of compliance with the Green Fins programme exhibited significantly lower reef contact rates than those from dive operators with low levels of compliance.
  • Damage to corals on dived reefs often occurs as a result of skeletal breakage, particularly in branching species (Guzner et al. 2010;H a s l e ra n dO t t 2008). Tissue abrasion can also result from diver contact (Hawkins et al. 1999), and a recent study reported a higher incidence of coral disease in areas heavily used for recreational diving
  • It is possible that other diver characteristics such as qualification level or dive experience may affect the ability to respond to dive briefings, although several studies have failed to find a correlation between divers’ reef contact rates and experience
  • Due to the difficulties of effectively addressing global stressors, an emerging recommendation is the focus of coral reef management on local scales (e.g. Anthony et al. 2014). A frequent challenge facing managers and policy makers at local levels relates to the maximisation of tourism benefits whilst simultaneously reducing its environmental impacts
  • Alternatively, previous experience and possible affinity and attachment to a specific dive site may influence how closely divers follow pre-dive briefings and affect their behaviour underwater, as suggested by place attachment theory
  • The methodologies which have been developed to minimise the environmental impact of SCUBA diving on coral reefs can be summarised as follows: (1) managing or restricting diver numbers, (2) regulating the locations in which SCUBA diving activities occur, (3) regulating the types of equipment used, and 4) implementing programmes which seek to manage the methods used by the dive industry in providing their services. Restricting diver numbers is based on the concept of a reef dive site’s ‘carrying capacity’; a level beyond which diving impacts become readily apparent.
  • Restriction of SCUBA diving equipment has focused on banning the use of accessories believed to increase reef contacts within marine protected areas such as gloves, muck sticks, or underwater cameras; however, such regulations are often unpopular within the SCUBA diving community
  • Governments and reef managers seek evidence that the effort expended in implementing programmes translates into measurable benefits; however, research into the effectiveness of such programmes at influencing diver behaviour and reducing diving impacts is limited.
  • In this study, we focused on dive operators participating in the Green Fins diving programme at three major dive locations within the Philippines.
  • Nonetheless, levels of dive supervision underwater would intuitively appear to be linked to rates of reef contact, and when examined, the willingness of dive guides to intervene in correcting diver behaviour underwater has been found to significantly reduce diver contact rates
  • Malapascua Island, Moalboal, and Puerto Galera.
  • divers may have been aware that a Green Fins compliance assessment was taking place, but they were unaware that diver contacts with the reef were being specifically recorded. Green Fins environmental assessments and diver observations were conducted simultaneously.
  • Dive guides and guest divers from 44 dive operators participating in the Green Fins programme were followed
  • Diver characteristics with potential to influence underwater behaviour were categorised as the following factors: diver qualification level (three levels), dive experience (five levels), and previous number of dives at site (three levels).
  • Divers were assigned a unique diver number, and then followed and observed underwater for the entire duration of their dive.
  • If the overall group was very large such that the dive guide could not be seen from the rear of the group, the pair immediately behind the dive guide was selected.
  • Compliance with the Green Fins approach was determined by utilising diver contact rates and dive guide intervention rates as at the dependent variables of interest, and by defining dive operators according to those who had received a high score (above the median score) versus those with a low score (below the median score) on the most recent conducted Green Fins assessment
  • The part of the body or item of equipment making contact with the reef was recorded as follows: hand, fin, knee, camera, muck stick (a handheld stainless steel or aluminium rod approximately 30 cm in length) and equipment (e.g. tank, submersible pressure gauges, octopus regulator), and multiple (parts of the body and equipment simultaneously). The time during the dive at which the contact occurred was also recorded.
  • If observable damage (i.e. breakage, obvious physical damage, or injury) occurred as a result of the contact this was recorded, together with the apparent awareness of the diver to the contact, regardless of damage caused.
  • Interventions were defined as an event in which the dive guide intervened in diver behaviour through signalling or demonstrating correct behaviour in order to minimise or prevent contact with the reef.
  • A total of 100 SCUBA divers were observed at three diving locations within the Philippines (Table 1). The majority (72 %) of these divers were male, and diving experience ranged from those completing diving training to those who were instructors elsewhere with experience of hundreds of dives.
  • Following dive completion, divers that had been observed underwater were asked to complete a survey to determine diver characteristics.
  • Most contacts were made with fins (45.5 %, n = 261); however, hands (19.5 %, n = 112) and dive equipment (15.9 %, n = 91) were also major contributors to the total number of contacts
  • Contacts made with a camera (77.7 %) accounted for the highest proportion of contacts which resulted in damage, followed by contacts made with the knee (43.3 %), multiple body and equipment parts (38.2 %), equipment (30.7 %), fins (29.8 %), hands (24.7 %), and muck sticks (23.5 %).
  • A total of 81 interventions were observed (in comparison to 573 reef contacts—see Fig. 4 for the distribution of contacts and interventions);
  • Camera systems were carried by 55 % of divers; camera-wielding divers accounted for 52.7 % of the total contacts made with the reef. Of divers who utilised a camera, 35 % carried a non-specialist compact type and 20 % carried an SLR type within a specialist underwater housing.
  • Mean (±SE) dive time was 49.3 ± 0.42 min. A total of 573 diver contacts with the reef were recorded during all assessed dives.
  • The difference in the frequency of interventions was statistically significant (ANOVA, f = 4.81, P = 0.03)
  • although a significant portion (36 %) appeared unaware of the contact they made with the reef.
  • In addition to overall contact levels, some studies have also quantified reef contacts either as the mean number of contacts per diver over the duration of a dive or the diver contact rate per minute of dive time. The mean contact rates of 5.7 contacts per dive, or 0.12 contacts per min, which we observed at dive sites in the Philippines are lower than those previously reported
  • All divers observed within the present study were diving with operators participating to various degrees in the Green Fins environmentally responsible diving programme.
  • Identifying factors and policy measures which influence SCUBA diver behaviour underwater can help coral reef managers determine where to most effectively focus effort and funding with respect to dive management. In this study, we found that 88 % of the divers observed made at least one contact with the reef at some point
  • Divers who are more conservation aware and who contact the reef less may preferentially choose to dive with environmentally ‘accredited’ dive operators; indeed, this assumption partially drives dive operator participation in such programmes.
  • Underwater interventions by dive guides have been suggested to be the most successful deterrent to diver contact with reefs (Barker and Roberts 2004). In this study, there was no significant difference in the intervention rates between dive centres of high and low Green Fins compliance. Therefore, we cannot attribute the observed difference in diver reef contact rates to differences in intervention rates between these two groups.
  • Studies examining the effect of carrying camera equipment on the frequency of diver contacts with the reef have produced conflicting results.
  • Additionally, the administration of a pre-dive briefing can influence diver contact rates underwater (Medio et al. 1997). The Green Fins programme incorporates the use of a pre-dive briefing that emphasises the importance of refraining from contacting the reef, which would be expected to result in lower diver contact rates.
  • A concern amongst representatives of the diving industry is the use of muck sticks to manipulate animals unnecessarily—pushing animals out of holes for better viewing, stressing animals to show customers their stress behaviour (e.g. an octopus changing colour), and physically breaking hard coral to be used in photographs.
  • When examining the part of the body or dive equipment which made contact with the reef, we found that the majority of contacts were made with fins, in agreement with Krieger and Chadwick (2013) and Rouphael and Inglis (1998).
  • It has previously been noted that dive guides customarily perform different roles at dive locations globally; at some locations, they act primarily to lead the dive group around the reef, whilst at others, pairing with and closely supervising individual divers throughout the course of a dive
  • this suggests that dive guides carry out the closest supervision during the initial phase of the dive and then switch to a ‘dive leader’ role at the front of a dive group.
  • This study provides evidence that the effective implementation of environmentally responsible practices, via programmes designed to reduce diving impacts, may translate to reduced diver reef contacts.
  • Many diver characteristics which might intuitively be expected to impact reef contact rates, such as level of qualification and overall experience, were not significant influencing factors in this study, and high versus low levels of Green Fins compliance did not influence the number of interventions made by dive guides underwater.
  • For continued economic benefit and conservation of Philippine reef dive locations, we recommend that management measures facilitate high levels of compliance with environmentally responsible diving programmes to reduce the impact of diving on coral reefs.
  • marble_bird on 07 Jul 20
     
    This article discusses a study performed at various diving locations in the Philippines to determine whether or not measures taken by Green Fin diving guides were effective in reducing contact with coral reef systems. The study also recorded the average number of contacts with the reef during a dive, as well as the equipment or body part which came into contact with the reef most often, and which actions resulted in the most damage. The study finds that adherence to Green Fin standards or other policies may significantly impact diver behaviors and reduce the level of contact with sensitive coral reefs during SCUBA dives.
earagon22

PCI and PSD2 Compliance: Why Are Hotels on the Hook? - 0 views

hoteltechreport.com/...pci-psd2-hotel-industry

PCI Compliance Technology hotel

shared by earagon22 on 04 Jul 22 - No Cached
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should
  • Established in 2006, PCI stands for the Payment Card Industry Data Security Standard, which contains guidelines for accepting, storing, and processing credit card information
  • ...12 more annotations...
  • These days, cyber security and regulatory compliance aren’t just necessary skills for the IT team. Every hotel manager - even the “non-tech savvy” ones - must understand these crucial components of data protection in order to protect their businesses.
  • A few rules of thumb include using PCI-compliant POS and PMS providers, storing both digital and paper data securely, and limiting access to sensitive data to only the employees who truly need it.
  • Examples of these guidelines include using an online checkout/payment page controlled by a licensed 3rd-party service provider, storing credit card data via a 3rd-party “vault” provider rather than in your own system, and masking the full credit card number on receipts, showing only the last 4 digits instead.
    • earagon22
      earagon22 on 04 Jul 22
       
      As an example, if guests book through a 3rd-party like Expedia then I at the front desk see an Expedia card not the guest's card. The card I see is pre-loaded with the amount of the stay ONLY. Even then, I cannot see the 3rd party's full cc number. I only see the last 4 digits just like guest credit cards.
  • “The attack on Marriott was hapless and still has many gaps to fill on what actually happened. A popular entry point for adversaries is through email spoofing. This tactic is used in phishing in order to get malware onto a target network to then move laterally across all systems,” Ryan Cornateanu, Application Security Engineer @ CrowdStrike.
    • earagon22
      earagon22 on 04 Jul 22
       
      This attack mentioned compromised cc details, passport numbers, and dates of birth for 300 million guests in their database. This happened in 2014. https://hoteltechreport.com/news/marriott-data-breach#:~:text=And%2C%20the%20financial%20burden%20is,the%20largest%20data%20breaches%20ever.
  • because of increased payment security, the amount of chargebacks will likely become much lower, which is something all hoteliers can celebrate.
  • In September 2019 the Payment Services Directive 2 (PSD2) went into effect and applies any businesses who could potentially engage with European customers. Even businesses with little international business should still comply, since regulations like these are often mirrored in the United States and other countries soon after.
  • PSD2 includes enhanced guidelines for online payments and the handling of sensitive data to reduce the risk of credit theft, fraud, and security breaches. One major change is the requirement of Strong Customer Authentication (SCA) for online transactions. With SCA, rather than simply typing in a credit card number and clicking “pay,” consumers will need to provide a second layer of authentication, which could be a PIN code or an SMS verification code, before the payment can go through.
  • Guests book nearly three-quarters of hotel reservations online, so PSD2 will likely impact every hotelier as Strong Customer Authentication (SCA) becomes a requirement for payment processing.
  • Are any charges processed after the guest has checked out, such as minibar chargers? To prevent any hiccups with payment after check-out, charge an authorization on the guest’s card for the full incidental amount and have the guest provide two-factor authentication in person, such as chip-and-pin, when the guest checks in.
    • earagon22
      earagon22 on 04 Jul 22
       
      A property rule where I work is that each guest must insert or tap their cc at check-in in order to follow this rule and we take an incidental hold each night. Guests that have not traveled for years are surprised by incidental holds which makes sense based on when this was implemented.
  • The key takeaway here is that transactions initiated by the hotel at a time when the guest isn’t present won’t comply with PSD2 requirements.
  • protect consumers’ sensitive data, and, as a result, every merchant that uses credit card information must follow these rules, from small businesses to large corporations.
  • By partnering with a trusted technology solution and investing in PCI and PSD2 compliance now, hoteliers can prevent the potential catastrophe that could come with the theft of sensitive data.
  • earagon22 on 04 Jul 22
     
    PCI compliance is a crucial and necessary set of guidelines that all hotels must follow. The Payment Card Industry Security Standard was created in 2006 and outlines rules regarding accepting, storing, and/or processing card information. These rules were put into place to protect consumers sensitive information. For example, in 2014 Marriott hotels was attacked and 300 million guests information was compromised. This attack led to new regulations being put into place, the Payment Services Directive 2 (PSD2). These regulations take into account international customers and enhanced guidelines for sensitive data.
mjbengo04

How HRIS Can Help with Payroll Compliance Management - 0 views

www.hrpayrollsystems.net/-payroll-compliance-management

shared by mjbengo04 on 28 Sep 16 - No Cached
  • Payroll is one of the most important aspects of human resources management. If payroll is managed efficiently and properly, employees will be paid on time and the correct deductions will be made and sent to the appropriate places.
  • Having an HRIS handle these functions can help to reduce the likelihood of tax audits, can improve the odds of passing an audit, and can minimize the chances that you will be penalized for non-compliance issues.
  • An HRIS can be set up to send alerts when compliance needs change and can provide in-depth information about how to comply with new requirements.
  • ...3 more annotations...
  • An HRIS can be set up with rules, so that it isn’t possible to schedule minors more than a certain number of hours and alerts are sent out when employees reach a certain number of hours in a day or week and need a break or are coming close to overtime.
  • Certain types of information that is pertinent to compliance needs must stored for a set amount of time, such as four years for all FICA information and FUTA information.
  • Certain reports must be filed with certain government agencies at different times of year to prove compliance. An HRIS can be set up to alert managers when these reports are due so that they can be sent out on time with all of the required information.
  • mjbengo04 on 28 Sep 16
     
    This article talks about the many functions an HRIS has and how a business can benefit from having one. From managing payroll efficiently and properly to alerting you of any updates to the FLSA. Having such a system in place can help the HR department comply with the regulations of payroll needs and government audits.
itzdchang

Businesses See GDPR as an Opportunity to Improve Data Privacy and Security - 0 views

lodgingmagazine.com/-improve-data-privacy-security

shared by itzdchang on 18 Jun 18 - No Cached
  • itzdchang on 18 Jun 18
     
    A new study done by IBM has discovered that nearly sixty percent of organizations are embracing the General Data Protection Regulation (GDPR), having their sights set on improving privacy, security, and data management. This is a relief to see as this particular subject in the hospitality industry has frequently come up as a major talking point with the developing technologies in the industry; the fact that industry leaders are viewing the GDPR in this manner rather than a compliance issue/restriction is refreshing. Seventy percent of survey responders are disposing data ahead of the deadline for compliance in an attempt to reduce their exposure. IBM did a separate poll that found only twenty percent of US consumers completely trusted organizations to maintain the privacy of their data. Due to this, businesses are using the recent GDPR compliance as a statement to consumers that they're looking to build trust and reliability with customers and drive innovation. However, even with the opportunities at hand, only thirty six percent of responders believed they will be fully compliant by the deadline. To minimize the amount of data an organization is managing, companies are taking measures such as reducing the number of people who have access to personal data or simply cutting down on the amount of data stored. Additionally, studies have found that the primary challenges organizations are facing with the GDPR include finding all the of the personal data stored in their business, ensuring the accuracy of said data, and making sure this data is in compliance in how it is shared or used. Another challenge to the new compliance is that companies are to report data breaches to regulators within 72 hours of the breach, yet IBM has found that only thirty one percent of companies have taken a look at the measures they have in place for incident response to account for this new rule in compliance.
Minghui Zheng

Advantages & Disadvantages of Human Resource Information System | Chron.com - 1 views

smallbusiness.chron.com/e-information-system-2107.html

shared by Minghui Zheng on 22 Nov 12 - No Cached
  • When the decision to build a human resources information systems department is made, examine the options carefully and be aware of technology and human resources trends for a small business. Small businesses have unique needs based on company goals for growth, or a plan to remain small with access to technology without the hefty costs. The term "human resources information systems" (HRIS) often is used interchangeably with human resources management system (HRMS) and human resources information technology (HRIT). Any of these terms is used to describe the computer and information technology a company utilizes to automate human resources functions and employment actions.
  • A very popular use of HRIS is employee self-service. Many employers are utilizing their HRIS to supplement the human resources department staff by enabling employees for find answers to common questions they would have asked a human resources representative.
  • YUE LI (3325307) on 22 Nov 12
     
    This article summarized the advantages and disadvantages of using human resource information system. An HRIS is used for employment actions such as applicant tracking, performance management, attendance, compensation and benefits management, work force analyses, and scheduling. A very popular use of HRIS is employee self-service. There are a lot of advantages of HRIS, such as it is monitored by qualified specialists who know technology and HR functional and tactical processes can manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use. What's more, it is easy to use for qualification computer technology specialists, accuracy of information and the ability to perform HR audits using any combination of parameters. It saves a lot of time. The disadvantages included that HRIS may involve human error during information input, costly technology to update the system and malfunctions or insufficient applications to support the human resources needs. There should be a qualified specialist with human resources functional area knowledge to manage this system. The cost to hire an HRIS specialist may be far above the average salary for a computer technology specialist.
  • ...3 more comments...
  • Mariana Sales de Jesus on 24 Nov 12
     
    The article highlighted describes some advantages and disadvantages of a Human Reources Information System for small business, that would include restaurants. The decision maker would have to take in consideration what type of information the system will need to handle in order to select the system to be used. This systems can do applicant tracking, perfomance management, attendance, compensatio, benefitios, paid time off and etc. A type of disadvantage for small businesses would be to be able to get support from somebody to manage the system. This could have high costs involved.
  • Gaby Belardo on 24 Nov 12
     
    This article discusses Human Resource Information Systems and the benefits and disadvantages to investing in such a program. Some of the advantages that the article addresses are: "manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use." The technology allows employees and managers to "locate answers and information quickly without the need to consult an HR representative every time." I feel that this advantage outweighs any of the disadvantages that there may be. The benefits of a business/hotel running more smoothly are infinitely rewarding to profits and many other aspects of convenience. Some of the disadvantages that the article addresses are insufficient applications to support the human resource department, as well as it being costly.
  • Gaby Belardo on 24 Nov 12
     
    This article describes Human Resource Information systems and the benefits and disadvantages to investing in this type of technology. The article states that the advantages to investing are: "being able to manage compliance with federal and state laws, streamline processes for recruitment and selection, and produce analyses, data and reports for internal and external use." Most importantly though, the article states, "The employee and manager self-service features are excellent ways to free up the time of your human resources staff members for project work and other duties. Employees and managers can locate answers and information quickly without the need to consult an HR representative every time." This, to me, outweighs any disadvantage that may come from investing in HRIS technology because the convenience that this technology provides could really benefit profits for a business. HRIS is about coordinating communication among different departments. Businesses should really invest in this technology, even though it is costly, because ultimately it will increase profits by getting things done faster and more efficiently, as well as preventing problems from happening before they happen.
  • LU DENG on 25 Nov 12
     
    With the development of high-tech management system, HRIS is no long strange for us. The HRIS is a software or online solution to data tracking, data management, or all of the data needs of the company within the human resources department. The reason why HRIS is becoming  more popular is that it has some useful functions such as the employee self-service through which employees can find answers to common questions by themselves while not ask a human resources representative. This system can help to save time and money for the company in certain aspects. But in this article, the author compares the advantages and disadvantages that HRIS brings to the company.The disadvantages can be that it may involve human errors during information input, costly technology update and so on. So if a company wants to apply this system, it should also look at these disadvantages, compare them with the advantages and then make a final decision in order to avoid suffering from the bad sides of the system. 
  • Minghui Zheng on 27 Nov 12
     
    The HRIS is used for applicant tracking, performance management, attendance, compensation and benefits management, work force analyses, and scheduling. HRIS can be also used for employee self-service. The human resources department staff can find answers to common questions they would have asked a human resources representative from the HRIS. HRIS has many advantages. It can help organization manage compliance with laws, streamline processes for recruitment and selection, and produce analyses, data and reports. The ease of use for qualified specialists, accuracy of information and the ability to perform HR audits using any combination of parameters. However, there are still some disadvantages, such as human error during information input, costly technology to update your system and malfunctions or insufficient applications to support human resources needs. In addition, the cost of hiring an HRIS specialist is also a problem for the small business.
rebecca Bonet

Lost Tree Club Turns to ClubPay as Payroll, HR Partner | News | Hospitality Magazine (HT) - 2 views

hospitalitytechnology.edgl.com/...ay-as-Payroll,-HR-Partner53582

shared by rebecca Bonet on 01 Dec 12 - No Cached
  • It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate.
  • The Lost Tree Club of North Palm Beach, FL will begin using ClubPay's payroll and HR management solutions.  In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal .  It is designed to help the make the club's human resource and employee administrative work fast, efficient and, most importantly, accurate
  • In addition to biometric time clocks, real time labor management and payroll processing, Lost Tree Club will benefit from ClubPay's new "HR and Benefit Essentials" online portal
  • ...3 more annotations...
  •  ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • ClubPay will assume responsibility for processing payroll, printing checks, accurately managing deductions, ensuring compliance with payroll policies and filing payroll taxes
  • Lost Tree will have unlimited access to over 180 standard payroll and HR reports and the ability to easily create any custom reported needed for proactive decision making. 
  • Yookyung Kim on 01 Dec 12
     
    The Lost Tree Club of North Palm Beach, FL chose ClubPay for payroll and HR management solutions. ClubPay will help processing payroll, printing checks, accurately managing deduction, ensuring compliance with payroll policies and filling payroll taxes so that HR staff can focus on more centric activities. 
  • rebecca Bonet on 03 Dec 12
     
    This article talks about The Lost Tree Club that is located in North Palm Beach will be using ClubPay's payroll and HR management solution. Lost Tree Club will benefit from The ClubPay's new" HR and Benefit Essentials" online portal it designed to help the club's human resource and employee administrative work fast, efficient and, mostly importantly, accurate. It will help with processing payroll, printing check, accurately managing deductions, ensuring compliance with payroll policies and filling payroll taxes.
rderonville

HR Software for Restaurant Chains - HRIS Payroll Software - 2 views

www.hrispayrollsoftware.com/...restaurant-chains

software restaurant chains payroll human resources HRIS scheduling employees management Technology

shared by rderonville on 19 Jul 17 - No Cached
  • The intricacies of the restaurant culture are magnified further when the restaurant expands to become a chain. These particularities may make it seem that a HRIS would not fit or help as much with managing a restaurant chain, but this could not be further from the truth.
  • A HRIS can help to break down and simplify many of the things that make managing a restaurant chain difficult
  • A HRIS that makes it possible for employees to view their schedules online, make time off requests, and view approvals reduces the potential for errors and miscommunications.
  • ...3 more annotations...
  • A HRIS can make scheduling tasks much easier for managers by using financial data to identify labor needs and lining this information up with employee availability.
  • When manual systems are used to keep restaurant records, it can be very difficult to keep all information organized and accessible for compliance purposes.
  • The fast paced nature of restaurants can cause paperwork to become misplaced, forgotten, or even damaged. HRIS solutions keep all information in one place, produce reports on demand, and continually update information regarding compliance needs.
  • rderonville on 19 Jul 17
     
    This article highlights the benefits of restaurant chains using HRIS software for better employee management. The restaurant business is one that is fast paced and can be complex at times. According to the article, HRIS can bring greater consistency to the workplace and empower employees. This system has proven to help with many other large restaurant chains. It simplifies scheduling for managers and employees by allowing them to make edits on the software or request days off or vacations. It also helps control labor costs by identifying the labor needs and pairing it with the employees' availability. It empowers employees because it gives them the access to view schedules and reduce errors or miscommunications. The HRIS keeps everything organized and accessible for compliance purposes. In my opinion, this would be a great addition to the restaurant industry. An industry that is constantly moving must have something in place to keep it organized in regards to files and employee management. The HRIS provides an efficient and effective way in doing so.
yimengliu

Green Trends: Considerations for Leading Hospitality Companies, by Bob Chasnow - 1 views

hotelexecutive.com/...-leading-hospitality-companies

shared by yimengliu on 21 Nov 17 - No Cached
  • With environmental compliance now a global issue, many companies possess environmental management systems, some developed around international compliance standards
  • When analyzing the ecological footprint of hotel and resort development companies, the source of the industry's largest impact on the natural environment is obvious - it's the buildings that house hotels and resorts.
  • Thinking Green Fosters Innovation and Product Differentiation
  • ...1 more annotation...
  • Operation and Management: Steps to a More Sustainable Resort
  • yimengliu on 21 Nov 17
     
    This article is talking about how important of the Facilities Management and "Go Green" as a trend that really important in hospitality industry. There is common question of how the hotel and resorts companies best time to joining the growing green movement and what is the exactly sustainability movement? First of all, sustainability makes business sense. Currently, environmental compliance become a global issue that every business has to focus on it. That's why more and more business developed environmental management systems. Most of them around International compliance standards. These regular environmental management systems can bring a lot of benefits for the business such as environmental compliance which means can reduce the lost of the legal costs and liabilities. Second, every customer would like to stay in a Green hotel. There has a lot of benefits that customers can took from it. Therefore, the benefits is that can grab a lot of customers attention.
nunes305

PCI Compliance for HOTELS: What you need to know (PCI-DSS) - 2 views

www.mymoid.com/pci-compliance-hotels

shared by nunes305 on 19 Jan 21 - No Cached
  • In Spain, one of the world’s leading travel destinations, hotels accounted for a $2,995 million revenue in 2017, showing an annual growth rate of 6.0% In France, it reached $4,946 million, and UK recorded a $5,746 million revenue the same year.
  • The growing contribution of the hotel segment to the GDP of many countries worldwide, among with the increase in revenue and data theft, made credit card security a top concern. As a result, the PCI-DSS security standard became an essential consideration for hotels, becoming absolutely obligatory fromf 2018.
  • t defines the best practices for card security that every company should implement, affecting all hotels independently from their size or location. The purpose is to reduce as much as possible the risk for fraud, data theft, identity theft, and other threats.
  • ...2 more annotations...
  • As a global industry that generates an overwhelming revenue of 550 billion dollars annually, the hospitality industry seems to be one of the most attractive segments for credit card breaches and data theft.
  • Credit card storage – many hotel managers are under the wrong impression that only digitally stored credit card information must be protected, but this is not true. In fact, under PCI Compliance and privacy laws, all paper documents containing personal data must be physically secured and adequately restricted at all times.
  • nunes305 on 19 Jan 21
     
    PCI Compliance for HOTELS: What you need to know (PCI-DSS)
  • jlewinsky on 21 Jan 21
     
    Thanks for the summary. It's comforting to know that countries in Europe are getting on board with being PCI compliant, one less thing to worry about when using credit cards internationally for booking, shopping or entertainment.
armanyleblanc767

Data Security in Hospitality: Risks and Best Practices - 0 views

hospitalityinsights.ehl.edu/-in-hospitality-best-practices

technology hospitality hotel software business tech

shared by armanyleblanc767 on 14 Mar 20 - No Cached
  • Best practices for companies in the hospitality sector to protect data include:
  • Always encrypt payment card information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ...23 more annotations...
  • five of the biggest data security concerns in the hospitality industry and highlights some best practices for protecting hospitality data.
  • Data Security Concerns in Hospitality
  • complex ownership structures
  • From the perspective of cybercriminals, hospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • challenge to maintain teams of well-trained staff.
  • t was reported in 2017 that out of 21 of the most high-profile hotel company data breaches that have occurred since 2010, 20 of them were a result of malware affecting POS systems.
  • can go unnoticed for months.
  • High Staff Turnover
  • In the U.K., for example, the job turnover rate in hospitality is as high as 90 percent.
  • Reliance on Paying By Card
  • t involves employees selling data to third parties without the knowledge of the organization that employs them.
  • Insider Threats
  • Compliance
  • Hotels, motels, resorts, and rented apartment complexes all gather and electronically store a range of sensitive personal guest data, such as names, phone numbers, addresses, and credit card details.
  • The high level of turnover and high degree of staff movement between different locations makes it a real challenge to maintain teams of well-trained staff
  • Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • ospitality appears to offer an ideal target vector for conducting crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII).
  • ybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data
  • A case in point was the Wyndham Worldwide breaches of 2008 and 2010. Hackers gained access to the systems of an individual operating company through easily guessed passwords, and the attack easily proliferated through the entire corporate network, with the result that 619,000 customers had their information compromised.
  • While GDPR protects individual data within the EU and EEA, its ramifications have rippled through industries globally, and organizations are realizing the need to put greater compliance measures in place. PCI DSS is another important global regulation that protects credit card data, and fines for non-compliance begin at $500,000 per incident. The risk here is not just to data security but to the future survivability of hospitality companies, many of which would not be able to absorb the s
  • This type of data risk is more subtle and it involves employees selling data to third parties without the knowledge of the organization that employs them
  • Always encrypt payment ca
  • rd information. Operate a continuous training program in cybersecurity to maintain a well-trained workforce. Always adhere to relevant regulations, such as PCI DSS. Use cybersecurity measures such as firewalls, network monitoring, anti-malware, and traffic filtering to protect against common threats. Conduct tests against your organization’s cybersecurity defenses in which you mirror the behavior of an actual hacker. Know where your data is and enforce the principle of least privileges to limit access to sensitive information.
  • duyingli on 14 Mar 20
     
    This article highlights several important security issues in the hospitality industry, followed by the practice of protecting data from loss. The data structure of the hotel industry is complex, customers mainly use bank cards to pay, and the staff turnover rate is high. There are certain internal threats. In order to solve these problems and avoid data loss, it is not enough to strengthen network security. It is also important that employees are trained and familiar with and comply with relevant regulations.
  • ...3 more comments...
  • cdamo003 on 23 Feb 22
     
    Data security is a major issue in the hospitality industry. A lot of personal information is stored on the computers specifically credit card information of the guests staying at the hotel. It is the responsibility of the hotel to ensure that the data is protected. High turnover rate in the industry can make this an even bigger challenge. Ensuring that your staff is properly trained to ensure the highest level of security is maintained is highly important.
  • Danaisy Abascal-Yero on 17 Jun 22
     
    This article speaks about the data security concerns in hospitality. Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures in which there's a franchisor and a management company that acts as the operator. Businesses use different computer systems to store information. The nature of the hospitality industry is such that it is extremely reliant on cards as a form of payment. Cybercriminals use this reliance on cards to infect point-of-sale (POS) systems with malware that steals credit and debit card information by scraping the data. A vital part of protecting data is training staff to securely gather and store personal information. Well-trained staff also know how to recognize social engineering attempts and they understand an organization's compliance requirements. Data security risks in the hospitality industry extend far beyond the reputation hit that a hotel can take if guests' data is compromised. Industry and political regulators are becoming stricter in governing how organizations process and store personal data. Some of the best practices for companies in the hospitality industry to use are: always encrypt payment card info, operate training programs in cybersecurity regularly to keep everyone informed, adhere to regulations, know where the data is, and enforce limit access to sensitive info, and more.
  • slain006 on 03 Oct 22
     
    This article explains how data security is at an all time high in the hospitality industry. Focuses on the 5 security concerns and what are some practices that leadership can help employees detect when someone is trying to hack into sensitive information. Also, making sure employees are in compliance with company policy when leaving the company if they have access to sensitive data and making sure employees are not using to their advantage when leaving the company.
  • kspac001 on 04 Oct 22
     
    Hospitality offers an ideal target vector for conducting Cyber crimes such as identity theft and credit card fraud due to the existence of multiple databases and devices containing both Payment Card Information (PCI) and Personally Identifiable Information (PII). Restaurants, hotels, and other companies in the hospitality sector often have complex ownership structures with an individual owner or group of owners, and a management company that acts as the operator. Each of these groups may use different computer systems to store information, and the information can also frequently move across those systems.
  • armanyleblanc767 on 23 Jan 23
     
    In this article, we learn about the top five data security risks as well as best practices to help prevent data breaches. According to the article, the hospitality industry is a prime target since it stores a vast amount of sensitive guest information like names, phone numbers, addresses, and credit card numbers. Some of the five risks included complex ownership structures, reliance on paying by card, and insider threats to name a few. In order to avoid these threats, the article suggest that companies become PCI compliant, use cybersecurity measures like firewalls, and know where exactly their data is stored.
mmdmd99999

JOSHUA BERGEN - ProQuest - 0 views

www.proquest.com/...2246819791

shared by mmdmd99999 on 27 Jun 22 - No Cached
  • From PCI DSS compliance to privacy, the company's president stresses the importance of education in ensuring data security
  • "It's very ironic now being that what we do, data security and privacy and protection in the credit card environment because what led me to the accounting world was finding credit-card fraud in my reservation department and reporting it," Bergen said.
  • Bergen divided Venza's business into three areas: privacy regulation compliance, data protection and Payment Card Industry Data Security Standard compliance. Between the three groups, Venza's services include antivirus, backup recovery, data-breach notification, firewall management, information risk assessment, penetration and segmentation checks, privacy management and remote monitoring. Outside of these central services, the company also provides an educational human-resources suite consisting of modules in sexual-harassment prevention, diversity and guest relations, antibribery and acceptable use of a company's network, website and equipment.
  • ...2 more annotations...
  • Called Project Basecamp, the program will reach out to 500 students at 10 universities with hospitality programs and educate them about technological and financial security. "I've jokingly said if I do agood enoughjob, they should actually need less service from us," he said.
  • Companies may have incredibly advanced equipment, firewalls and encryption, he said, but all it takes is one accidental mistake from someone within the system and all of that technology becomes moot. "So that's why we focus on what we call the human firewall," he said. "They are the most valuable asset in all of this." Sidebar
  • mmdmd99999 on 27 Jun 22
     
    PCI DSS compliance to privacy to data security
TIAN LIU

Hotel tech trade association offers best practices for reducing payment card risk - SC Magazine - 0 views

www.scmagazine.com/...283129

hospitality Technology

shared by TIAN LIU on 20 Mar 13 - No Cached
  • "The result allows hotels to complete the process of removing all payment card data from all of their systems, dramatically reducing the cost of PCI (Payment Card Industry) compliance," according to the framework's executive summary. "Because hotels have no obligation or reason to tell customers if a breach of useless data occurs, the cost and impact of remediation, and the effect on brand reputation, are minimized."
  • In addition, according to HTNG, guests' credit card numbers typically are shared with a number of third parties during the booking process. As well, many hotels are independently owned and operated, and these franchisees often lack the technical resources to ensure security and compliance.
  • TIAN LIU on 20 Mar 13
     
    Security is absolutely a big issue for the hospitality, it include a lot of content, not only keeping the guest safe in hotel's room. But also preparing the attached form internet to protect the guests' property. This system is designed to enhance payment card security and compliance across an industry that has been hard hit by hackers. Specifically, the framework provides guidance on implementing tokenization, a technology that substitutes card data with unique identifying symbols.
Xuan Huang

Hospitality Industry Security Solutions, Security Consulting - 0 views

www.fishnetsecurity.com/...hospitality

hospitality security solutions

shared by Xuan Huang on 19 Mar 13 - No Cached
  • The hospitality Industry is facing an ever-increasing challenge to protect customers and meet Payment Card Industry (PCI) compliance in a dispersed IT infrastructure with diverse applications.
  • provide hospitality companies with strategies to help them meet regulatory and corporate security needs via a comprehensive approach to securing critical systems and data.
  • PCI Remediation:
  • Xuan Huang on 19 Mar 13
     
    The article (and the video on top) mainly discuss now hospitality industry is facing certain key challenges cush as personally identifiable information(PII), intellectual property, mobile security, application development and PCI compliance. And Fishnetsecurity offer a series of solutions. For example, for PII challengers, they can analyze how data enters, exits and is utilized and by that develop a data flow diagram and data analysis & lige cycle sevices.
YU CHEN

PCI compliance: A best defense against hackers - 0 views

www.hotelnewsnow.com/...A-best-defense-against-hackers

technology hospitality PCI DSS Credit Card Security Hacker

shared by YU CHEN on 09 Aug 12 - No Cached
  • The Payment Card Industry Data Security Standard, or PCI DSS, is a set of comprehensive requirements for enhancing payment account data security
  • Every hotel that stores, transmits or processes credit card data must be compliant with PCI DSS, which comprises 12 specific requirements outlined in six specific goals.
  • Compliance becomes mandatory 1 July 2010, he said.
  • Caroline Hardenbergh on 09 Aug 12
     
    This is part 3 of a 7-part series about hotel IT security) This article discusses The Payment Card Industry Data Security Standard, or PCI DSS which is "a set of comprehensive requirements for enhancing payment account data security... which fosters a consistent and uniform set of standards among the five major credit brands (Visa, MasterCard, American Express, Discover, and JCB). It lists the 12 requirements and six goals which are mandatory for hotels as of July 2010 which include building and maintaining a secure network; protecting cardholder data; having a vulnerability management program; implementing access control measures; and regularly monitoring and testing networks. As a consumer and as a hospitality professional, it is good to know that there has been a data security standard developed, and that it is required for hotels (and other merchants) to implement and develop compliance programs at every property. Also discussed are six goals for making data security decisions, such as "If you don't need it, don't store it." Upon reading these it is refreshing to see such common sense advice and no pretentiousness in the documentation guidelines. The article finishes stating that data security should not be bothersome or inconvenient, that data security is essential in light of hotel liability consequences should a guest's payment and identification data be compromised.
  • YU CHEN on 02 Nov 12
     
    This article talks about the PCI DSS which has been a mandatory standard since 2010. Every credit card processes by hotel has to conpliant with PCI DSS, or the hotel will be fined up to USD$500,000. The PCI DSS has six specific goads with 12 specific requirements. Those are: Build and maintain a secure network, protect cardholder data, maintain a vulnerability management program, implement strong access control measures, regularly monitor and test networks, and maintain an information security policy.
natyangel

How IT Can Go Green | Top Stories | | Hospitality Magazine (HT) - 1 views

hospitalitytech.com/how-it-can-go-green

shared by natyangel on 25 Sep 17 - No Cached
  • In the world of information technology (IT), the green movement is taking shape.
  • Technology is a tool to provide solutions, but regrettably, technology can also be a source of the problem due to factors like energy consumption and the environmental impacts when disposing of obsolete or broken technology (i.e., e-waste).
  • Like any business initiative, green IT projects will require strong commitment from an organization’s top management and investment in time and resources at all levels.
  • ...13 more annotations...
  • The environmental focus is here to stay and must be embraced.
  • Clearly, hotels and resorts are in the business of making money, but they must do so in a conscientious manner
  • The focus on sustainability or "going green" is quickly becoming a major trend. But let’s face it, being environmentally conscious is the right thing to do, and it should be a business imperative for everyone. After all, a significant portion of the hospitality and tourism industries rely on the natural beauty and desirability of destinations: beach resorts, mountain ski lodges and canyon-land ranches
  • Deploying effective technology practices such as Energy Star compliance to power down computers automatically after periods of inactivity and server virtualization: This means having applications which share a common server rather than each application hosted on a separate server.
  • There are numerous opportunities for IT professionals to take leadership roles in helping their organizations to adopt sustainable practices.
  • Using IT responsibly and effectively to reduce energy, water and paper consumption: Energy management systems are effective at controlling guest comfort while saving energy consumption and costs.
  • Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts: Many electronic firms offer responsible recycling programs for used hardware. Technology can also be utilized to assist in the recycling process
  •  Digital marketing practices: Using digital media instead of print media is a great way to save money while reducing the impact on the environment. By tapping into social media, you can let guests be involved in green practices and spread the word virally about all the good the organization is doing
  • There is a growing environmentally conscious market, a profitable segment to tap
  • .    Educate employees and guests to improve awareness of environmental issues and green practices in your organization and the industry.
  •    Conduct an energy audit to see where and how energy is being consumed and to establish a baseline. Continue these audits on a regular basis.
  • Seek suggestions from employees and guests, and offer rewards for ideas that get implemented.
  • Celebrate and market key successes
  • denisedantas on 25 Sep 17
     
    This article emphasizes the positive and negative aspects of the hospitality industry adopting to sustainable practices. It recognizes that this industry is in the business of making money, while appoints the importance of doing so conscientiously, respecting the environment. It shows the steps that the organizations should take on its journey to action. I believe that sustainability should be a business imperative and not a lifestyle choice, as the sustained interest among consumers in tourism products and services are continuously increasing. That should be beneficial for the organization, positively affecting the operating revenue.
  • ...2 more comments...
  • ruchit0622 on 01 Oct 17
     
    The articles describes, how technology helps a hospitality firm in conserving non renewable resources. It focuses on sustainability of hospitality industry. The article describes one interesting point, educate the employees and the guest, employees and guest are the pillars of any hotel. If they understand the concept of going green, it would be easy for the organization to conserve energy. use of E marketing by the hotels has reduced the use of paper, which mean many trees are being saved from getting cut. Use of recycle bins by the firms makes people aware of the waste which an be recycled should be disposed off separately. The use of tablets in the rooms is another way which the hospitality firms have adapted to go green, it not only saves paper but also gives a new amenity in the rooms.
  • bdolman on 05 Feb 18
     
    The emphasis on sustainability and going green is everywhere, including hospitality and tourism industries. Within the scope of information technology, there are numerous opportunities to becoming greener and more sustainable both in the short and long term. First, using IT responsibly and effectively to reduce energy, water and paper consumption are advantageous and can also be seen as consumer driven. For instance, if a hotel offers a guest the convenience of controlling temperature through their smartphone or using their smartphone as the room key, not only is the hotel becoming greener but also the guest will appreciate these value added features. Instilling technology practices such as Energy Star compliance will lead to less consumption. Additionally, addressing the issue of e waste and creating recycling technologies to reduce environmental waste and impact adds on to the sustainable strategy. Lastly, with the growing environmentally conscious effort, creating marketing strategies to promote green practices improves the company's image, increases awareness on becoming more sustainable, and educates the public on becoming greener. It takes time, as employees need to be trained in order to become aware of environmental impacts (such as printing less paperwork and shutting off a printer when idle), track energy consumption, and instill these behaviors on a day to day basis. According to this article, it was noted that " for many guests, particularly Millennials, environmental stewardship is a key topic that resonates with them. It has become one of the decision-making criteria used to select companies in which they do business, including hotels and resorts". I believe that sustainability and the promotion of green practices is not a fleeting trend, but rather it is a change in mindset in which younger generations appreciate this adopted conscientious value.
  • gabybilk on 26 Sep 19
     
    The article discusses the many ways the IT world is finding new ways to be sustainable in the hospitality industry. Changing the way a hotel runs by introducing e-mails to guest and other companies to reduce the paper flow or allowing guest to do mobile check-ins can reduce a lot of paper waste. Also, having guest use their phones as key cards for their rooms can aid in avoiding wasting and needing to create key cards. By hotels having an energy saving system, they reduce electrical waste by having computers on low power consumption mode. One main thing the article mentioned that I personally see a lot of hotels doing is digital advertising. Instead of relying on paper advertisement, hotels rely heavily on ads on social medias, facebook, google, and third party vendors.
  • natyangel on 30 Sep 19
     
    This article discusses the IT green movement that has been in action since the rise of technology and ways on how IT can go green. Some opportunities in the green IT movement include the following: - Using IT responsibly and effectively to reduce water, energy, and paper consumption. This gives IT teams to take advantage of a few technical enhancements within their hotels to provide key cards available on smart phones, email to reduce paper, and digital signage. - Deploying effective technology practices such as Energy Star compliance to shut down computers automatically after periods of inactivity and server virtualization. This would mean for everything to be on one common server, and companies can save money on computer hardware and power consumption. - Tackling e-waste and deploying recycling technologies to reduce environmental waste and impacts. This could be implementing by introducing a safe recycling system for used hardware. - Digital marketing practices. This could be like using digital media to save money or using social media to encourage guests about the green practices that the hotel is implementing. - Marketing strategies to report and promote green practices. This could be having the business properly use marketing strategies to target these environmentally conscious market and find ways to promote green practices to this market segment. These are all very effective ways for IT teams to go green within their hospitality businesses. These green IT projects will need approval from top management and investment in time and resources.
lin liu

What The Hospitality Industry Can Teach Facility Managers - Facilities Management Facilities Management Feature - 0 views

www.facilitiesnet.com/...Teach-Facility-Managers--13403

Technology facility hospitality business travel

shared by lin liu on 16 Nov 12 - No Cached
  • I set my luggage on the bathroom's tile floor and head to the bed for a thorough bug check.
  • Next, I go to the thermostat and reset it to a higher, energy-efficient number.
  • Finally, I take a look at the room's layout: Is it maneuverable? Are desks/dressers/closets easy to access and use? And last, but of utmost importance, what's the evacuation route?
  • ...2 more annotations...
  • we think that there's no better place than the NFMT Vegas Conference & Expo to discuss just how hospitality facilities can demonstrate best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance.
  • For the first time, this year's conference will feature a track dedicated to hospitality and provide perspectives from some of the market's most knowledgeable sources.
  • Linfan Cai on 16 Nov 12
     
        This article is a kind of blog, written by a traveler who formed by years of working in the facility management field. She described her ritual when she checked in a hotel room. She mentioned the National Facilities Management & Technology Vegas Conference & Expo and discussed just how hospitality facilities can demonstrate best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance.       Nowadays, more and more hotels try to address the energy efficiency initiatives. And they also know the importance of controlling the operational costs.     The technological facilities can highlight some key innovations and solutions for the entire facility management marketplace.
  • ...1 more comment...
  • Xue Yan on 25 Nov 12
     
    The article tracks the author's journey to hotels and meetings, in order to provide information to hotel facility managers. The author saw some facilities in hotels, including the bathrooms, living rooms, and layout and so on. The author thought the facility manager should pay attention to the room layout; namely is it maneuverable? Are some desks or closets easy to access and use? Moreover, the author mentioned the sustainability. Nowadays, sustainability is important in hospitality industry. The managers should be responsible to have environmentally friendly facilities. Another physical plant concern is the ADA. Hotel facility managers should also pay attention to the ADA.
  • lin liu on 13 Apr 13
     
    "have knocked $5 million in operational costs off the annual budget"
  • lin liu on 13 Apr 13
     
    This article shows us some advanced facility and technology in hotels in Las Vegas. People have Many people would like pay attention to the physical plant. The author works in the facility management, he habit to check the floor, bed, energy-efficient equipment, and so on. The NFMT Vegas Conference & Expo, with best practices for all buildings in sustainability, energy efficiency, occupant safety and ADA compliance, which impresses the author a lot. The vice president of HEI Hotels and Resorts addressed "Energy Efficiency Initiatives for Hotels" as important goal. In the past three years, they have made 5 million in costs off, and also, there is a must-attend presentation on bedbugs. They won the 2012 U.S. EPA's Energy Star Sustained Excellence Award. The president discussed the impact of the ADA Final Regs on the hospitality industry. Some information about requirements, hospitality-specific concerns. The author desired to see the latest development in hospitality. He impressed the effects of key innovations and solutions for the facility management marketplace.
Leann Taylor

MGM Resorts, Las Vegas Sands, Caesars Entertainment to Present with BlackLine at... -- LOS ANGELES, June 18, 2012 /PRNewswire/ -- - 0 views

www.prnewswire.com/...tality-industry-159405965.html

shared by Leann Taylor on 09 Jul 12 - No Cached
  • Until recently, accounting/finance departments have had to rely on spreadsheet-driven processes that often contain hidden errors, resulting in costly mistakes.
  • The BlackLine presentation will focus on how automating traditionally manual accounting processes, such as account reconciliations, can virtually eliminate spreadsheets – and the errors/headaches that come with them – and ultimately help large hotels, resorts and casinos (which are often operating on a global basis) "achieve balance sheet integrity."
  • Attendees will leave the session with knowledge of how they can: Implement technology to automate the entire financial close process, increasing control and visibility across the board Ensure timely, accurate and documented communications between all departments (accounting, finance, compliance, auditing, etc.) Realize exceptional ROI in a very short timeframe Improve the accuracy and timeliness of compliance reporting Define responsibility and process ownership Manage compliance while servicing multiple locations
  • ...4 more annotations...
  • Accuracy, visibility and timeliness of the account reconciliation and financial close processes, as well as the need for real-time access to information with clear, streamlined communications between all parties involved, is more important than ever before.
  • The following panelists will share their insight on how organizations operating in a shared services environment can communicate better, improve efficiencies, increase productivity and reduce bottom line costs by implementing an automated account reconciliation and financial close system
  • BlackLine Systems was the first to develop and offer a commercially available Balance Sheet Account Reconciliation solution.
  • provides quick-to-implement, scalable and easy-to-use applications that automate the entire financial close process
  • Gerardo Collado on 09 Jul 12
     
    This week's article elaborates on BlackLines Systems, a financial software provider is presenting to MGM Resorts, Las Vegas Sands and Caesars Entertainment the first conference called, Shared Services for Hospitality. The conference is focused on providing information about the advances in their new efficient software to evaluate performance, make better decisions making and external reporting for the hospitality industry. The BlackLine Systems wants to demonstrate the hospitality companies how errors can be minimized with the elimination of today's manual accounting spreadsheets towards better accounting software, which will automate the accounting/financial processes and increase accuracy associated with real time information. This type of technology is essential within the hospitality industry for every type of business to incorporate within their structures for greater efficiency and performance.
  • Leann Taylor on 10 Jul 12
     
    BlackLine has helped businesses like MGM Resorts, Las Vegas Sands and more to move from the archaic way of manual accounting on spreadsheets. With a new automated system, users have a better way to reconcile accounts and evaluate performance. 
Qianlin Wang

Data Security Basics: Five Security Issues All Hotel Operators Need to Know | hospitalityupgrade.com - 0 views

www.hospitalityupgrade.com/...magazine_Detail-ID-581.asp

security data hotel

shared by Qianlin Wang on 14 Feb 12 - No Cached
  • This article looks at the top five issues facing hotel operators and what actionable steps can be taken to decrease the likelihood that your business will be stung by data thieves.
  • Franchise operators need to be aware, however, that an improperly configured RMA is vulnerable to data compromise attack by hackers. 
  • Transaction volume, brand recognition and the potential for sensitive data retention are all factors that make hotels (particularly franchise networks) juicy targets for hackers seeking to exploit insecure networks via the Internet. 
  • ...3 more annotations...
  • Hotel operators need to know that passwords, designed to keep criminals out, can also be a vulnerability in the absence of proper controls
  • Thanks to wireless networks, guests can speed though the check-in process, expedite valet parking and send room service orders directly to the kitchen.  At the same time, hotel operators should recognize that criminals can leverage improperly secured wireless networks to steal cardholder data and should implement strategies to thwart these efforts. 
  • Despite all best efforts, data compromise events can occur and every hotel operator should have a plan in place. Prompt action must be taken by hotels or restaurants that have experienced a suspected or confirmed security breach to help prevent additional exposure of cardholder data and ensure compliance with the data security requirements. 
  • Ruth James on 14 Feb 12
     
    The article discusses five issues that hotel operations are facing, and how to decrease these issues in regards to data thieves. The first security issue discussed is "Remote Access", the article states "Many hotel operators and franchisors use remote management applications (RMAs)". This enable easy access to manage multiple locations downloads; conduct sales polls, and other systems within multiple companies. A advices to remote control issues are to change vendor default settings, in which you can create unique user IDs and complex passwords. Another advice is to "Configure the RMA", in which users are only allowed to connect to known MAC/IP. I personally don't think that creating a unique ID or account password may solve this issue, but allowing connection capability to a set IP/MAC is a wise intake. Although being able to just connect to a set MAC, will cause a limit on where and when you connect. The second security issue is "Network Security", many transaction volumes are being exposed, brand recognition as well; and that attract hackers. In order to reduce this problem, it is suggested that companies need to install and maintain a fire wall at all time. I agree with this other suggestion which is to Use outside resources to help identify new security vulnerabilities. This is great, because a company will be able to receive an outside outlook in regards to security. The last three issues that are on this list are: Password Management, Wireless Security, and Incident Response Plan. Overall it's evident that any system that has a password requirement is causing a major attraction towards security thieves. The suggestions within this article are great, but from my observation; many companies will have to put in time to track and monitor their systems. Systems can't allow to be left open without monitoring, and the internet is a lead way to all this, so any system that requires the internet must be monitored, and protected.
  • Qianlin Wang on 30 Oct 12
     
    Technology enables service. That's the idea, anyway. In the hotel industry, thousands of companies worldwide provide hundreds of software applications to help hotels and hotel companies manage operations to provide better guest service. However, the hospitality industry continues to find itself targeted for damaging data compromise events by hackers. There are some good ways to decrease the attack of hackers. For example, Remote Access, many hotel operators and franchisors use remote management applications (RMAs).  Their ease of use in managing multiple locations makes them ideally suited to disseminate business downloads, conduct sales polls or survey inventory. RMAs are often packaged from vendors with default or blank passwords. Creating unique user IDs and complex passwords can reduce the risk of data compromise and help facilitate compliance with the Payment Card Industry Data Security Standards (PCI DSS). Another example is about Network Security, transaction volume, brand recognition and the potential for sensitive data retention are all factors that make hotels (particularly franchise networks) juicy targets for hackers seeking to exploit insecure networks via the Internet. The hotel can install and maintain a firewall at all times.  Disabling a firewall can put a business at heightened risk of Internet attacks and potential system compromise.
ernestbailey

Enabling Successful Social Media Customer Care - Understanding Soci... - 2 views

www.slideshare.net/...zing-it-for-the-contact-center

solution cloud eCommerce eBusiness CRP pci compliance technology

shared by ernestbailey on 12 Sep 13 - No Cached
  • ernestbailey on 12 Sep 13
     
    White paper research discussing customer care management and social media strategies, opportunites, weaknesses, and challanges with concepts of PCI compliance applied based on internal cloud security
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