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ernestbailey

Customer Reference or Customer Advocate - Is there a Difference? | Connecting with Cust... - 0 views

kimberleeellis.wordpress.com/...advocate-is-there-a-difference

eBusiness eCommerce CRM CRP advocate customers hospitality

shared by ernestbailey on 12 Sep 13 - No Cached
  • ernestbailey on 12 Sep 13
     
    Reference customers vs Advocate customer extends on topic posed when organizations consider customer reference program (CRP), and/or customer relationship management (CRM) including those evaluating social media efficiency by way of reference customers. While CRP is classically found used in b2b channel trend is to utilize same concept across market channels. Post includes discussion based on semantic difference/benefit between the two and the concept benefit of customers as brand champions, influencers, and evangelists.
ernestbailey

Enabling Successful Social Media Customer Care - Understanding Soci... - 2 views

www.slideshare.net/...zing-it-for-the-contact-center

solution cloud eCommerce eBusiness CRP pci compliance technology

shared by ernestbailey on 12 Sep 13 - No Cached
  • ernestbailey on 12 Sep 13
     
    White paper research discussing customer care management and social media strategies, opportunites, weaknesses, and challanges with concepts of PCI compliance applied based on internal cloud security
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