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Despegar acquires Mexico's Best Day Travel Group for $136M | PhocusWire - 0 views

www.phocuswire.com/pegar-acquires-mexico-best-day Mexico travel
shared by uhey77 on 04 Feb 20 - No Cached
  • Argentina-based online travel agency Despegar is boosting its position in Mexico with the purchase of Best Day Travel Group for $136 million.
  • this makes the transaction the largest in the Latin American travel intermediary space in terms of revenue and will allow it to increase its revenues by 25%.
  • 75% of Best Day’s revenue is generated in Mexico
  • ...4 more annotations...
  • 95% - of its revenue comes from the sale of packages, hotels and other travel products sold direct to consumers online and through call centers and at more than 200 kiosks.
  • “This is a significant milestone in our consolidation strategy that started with the acquisition of Viajes Falabella,” says Damian Scokin, CEO of Despegar.
  • We are acquiring a company with a solid strategic position and a successful track record that provides significant opportunities to strengthen Despegar’s presence in Mexico and to grow its business to customer value proposition.”
  • Despegar says a portion of the purchase price is payable on a deferred basis and includes a variable component of about +/- 10% based on future performance. The transaction is expected to close during the first half of 2020.
  • uhey77 on 04 Feb 20
     
    Founded in 1999, Despegar went public in 2017 and now operates in 20 countries. Despegar's unique competitive levers combined with Best Day's expertise in wholesale hotel offerings and destination services, will further enhance the value proposition. Best Day also has strong partnerships with leading travel vendors.
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Linga Brings Latest Cloud Restaurant and Retail Operating System to Hotels Around the G... - 0 views

www.prnewswire.com/...round-the-globe-301006286.html technology hospitality solution green business mobile
shared by lavendersheshe on 19 Feb 20 - No Cached
  • Linga has announced that its flagship product, the Linga rOS (restaurant and retail operating system), will now share its premium set of enterprise features with hotel properties using Oracle's OPERA PMS or Micros' Fidelio PMS. Enterprise features like its award-winning point of sales, mobile ordering, loyalty programs, employee scheduling, text alerts, self-order kiosks, central kitchen management, payment processing, inventory management, among others, will function seamlessly on the two leading property management systems.
    • lavendersheshe
      lavendersheshe on 19 Feb 20
       
      OPERA and Micros Fidelio PMS are very popular and well known property management systems used by hotels. Linga has created a system that can complement food and beverage operations in a hotel to the experience of a customer much more valuable.
  • "The goal of integrating Linga rOS with two of the largest and most-used hotel and resort management platforms was to offer solutions that made managing a hotel/restaurant business easier, faster, and more efficient for guests and staff.
    • lavendersheshe
      lavendersheshe on 19 Feb 20
       
      Integration of these two systems can help staff be more helpful with guests. for example, making and managing reservations, ordering food, gathering more information on guest preferences etc.
  • Integrating with Linga provides hotels and resorts with a cloud-based restaurant operating system that includes workflow and business automation, real-time data, and connections to powerful hubs for CRM, human capital management, inventory, finance, and more
  • lavendersheshe on 19 Feb 20
     
    Linga is a B2B software company that introduced a new product called LingaROS which is a restaurant or retail operating system. This system includes premium features that integrate the hotels property management system (OPERA) with the restaurants and retail stores within the property. This software aims at improving the guest experience and increase efficiency in operations.
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Top Eight Network Technologies to Invest in for "Hotels of the Future", by Daryl Stokes - 1 views

hotelexecutive.com/...st-in-for-hotels-of-the-future hotel network technologies hotels future
shared by gmuno014 on 27 Oct 12 - Cached
  • Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
  • Poll hotel guests on which amenity is most important to them and chances are they’ll vote for connectivity. But it’s more than just raw Internet access they expect these days. In this new always-connected age, guests want easy and persistent access to all things digital that can enhance their experience, both within and outside the premises. It’s a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service. Hotel customers expect the same online convenience and customization they have in their homes. And with seemingly every traveler equipped with laptops, iPads, and smart phones, they also expect their hotel to be place of ubiquitous connectivity. Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel’s ‘cool' factor is technology. Campbell says that "we are building rooms where everything is on a network.”(1) Installing new technologies will give hotels a competitive edge with travelers for whom digital devices have become just another normal bodily appendage of sorts.
  • t's a big reason why hoteliers are now spending as much time and resources on network technology and applications as they are on the quality of their linens and food service.
  • ...24 more annotations...
  • Indeed, according to Scot Campbell, chief information officer for MGM Mirage, the core of a hotel's 'cool' factor is technology. Campbell says that "we are building rooms where everything is on a network."
  • While there are many tantalizing new applications hotels can invest in to take advantage of ubiquitous connectivity, we see the following eight technologies delivering the best ROI and competitive advantage.
  • 1. Digital check-in
  • Guests will be able to check-in from a kiosk or a touch-screen display in the lobby, just as passengers do in an airport concourse.
  • 2. Secure, reliable and scalable Wi-Fi connections throughout
  • The push now is to make Wi-Fi easier, more reliable, and secure―all the while being compliant with Payment Card Industry (PCI) and other Federal and state law enforcement requirements (e.g. the Communications Assistance to Law Enforcement Act). Secure and flawlessly managed connectivity throughout the premises will be mandatory.
  • 3. The smartphone operated hotel
  • Room numbers and entry codes will be sent directly to cellphones for easy, keyless entry. Not only is this a solution to guests losing their keys, it also prevents serious security risks that come with magnetic key strips that store personal information, such as social security and credit card numbers.
  • For example, Marriott Hotels booked $1 million in revenues in the first 100 days after the launch of its mobile website in 2009. Mobile bookings were particularly important in supporting last minute bookings and moving expiring inventory, as about one-third of the mobile bookings were for same-night stays.
  • 4. The television as in-room control center
  • The in-room display will even allow customers to set preferences for lighting and temperature.
  • 5. Guest sensors
  • Energy efficiency is important―both to the environmentally conscious consumer, as well as the economically conscious hotel manager.
  • Not coincidentally, the Aria has received the highest certification from Leadership in Energy and Environmental Design (LEED), and 5 Green Keys from the Green-Key Eco Rating Program.
  • 6. Restaurant display ordering
  • Using touch screens in restaurants increases the efficiency of staff, and being able to use dynamic graphics and displays enables the chef to promote specials and upsell on orders
  • 7. Digital employee communications
  • Hotels will increasingly use digital learning to keep employees informed about everything from shift responsibilities, to updates on occupancy rates, to the next wave of convention attendees and security needs.
  • hese 20-minute audio and video modules can be viewed in the hotel or on mobile devices, and be
  • cause they are video-based, they are inexpensive to update and translate into languages other than English. High employee turnover rates are part of the hospitality industry, so having an efficient, consistent training solution is critical
  • 8. Multiple data streams, running through multiple networks that can be both secure and shared
  • Each of these data streams will need to be highly available―that is, a hotel cannot afford to have the system 'go down'. Network performance will have to be optimal as travelers will expect transactions to happen in real-time. And most importantly, all this data will need to be secure. PCI compliance requires a high level of security for each transaction. Information needs to be able to flow securely and efficiently with built-in redundancy.
  • According to iProspect, a search engine marketing firm, two thirds of consumers begin their shopping experience―including hotel shopping experience―online
  • A key part of competing in the new marketplace is having the technical capability to capture every consumer touch-point opportunity on the hotel grounds―from the time they step into the lobby, to the time they leave for the next destination.
  • Sherine Mattison on 27 Oct 12
     
    Hotel guests are now more interested in connectivity than they used to. With this technology age guests would like to have access "to all things digital that can enhance their experience." Hotels now are spending more time and resources on network technology as they do for other services. For hotels to gain competitive advantage they need to build rooms where everything is on a network.
  • ...1 more comment...
  • gmuno014 on 19 Jun 17
     
    This article highlights top technological improvements in a hotel that have proven to be successful, and in return have reflected a positive ROI. The article discusses ideas that are new and upcoming. Some of these ideas include: Digital check-in/check-outs, secure and reliable Wi-Fi, smart phone operated hotels (use of keys), TV as in-room control center where guests can control room temperature and lighting, and restaurant display ordering.
  • gmuno014 on 19 Jun 17
     
    This brings up a topic that we discussed in one of the earlier weeks in class. Being PCI compliant is a very critical role in guest satisfaction. It makes the guest feel secure and confident that their information is safe and not being shared through other channels.
  • gmuno014 on 19 Jun 17
     
    Another topic that is mention, previously discussed in class, is how paper menus will be replaced and guests will now have access to order via touch screen devices. This does not eliminate servers, but increases efficiency of staff, and increases turnover of tables.
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The Top 7 Hotel Tech Trends for 2016 - Capterra Blog - 0 views

blog.capterra.com/hotel-tech-trends-for-2016
shared by natashacastro on 12 Feb 17 - No Cached
  • the top hotel tech trends for 2016
  • 1. New Security Measures
  • It’s past time for a change, and 2016 will (hopefully) mark a new initiative in the industry: innovative tech security.
  • ...18 more annotations...
  • Hotels will also begin installing new check-in systems that accept chip-based credit cards and debit cards as a way to guarantee secure payment.
  • 2. Wearable Tech
  • MagicBands, which operate off their MyMagic+ system,  allow guests to “[book] transportation to a hotel from the airport and choos[e] where to eat. The MagicBand also serves as a room key and ticket for attractions, replacing the need to carry around bulky key cards and folded papers, both of which are lost frequently.”
  • It’s more effective for learning customer preferences than just relying on online guest reviews.
  • 3. Self-Service Check-in
  • And in a technological world where you can get just about anything at the touch of a button, your guests are going to start expecting the same immediate gratification from your hotel.
  • However, this technology can do more than just ease your guest experience. Using kiosks for self check-in can “sav[e] money on staffing, increas[e] its revenue[,] and increas[e] customer satisfaction,” says author Julie Weed.
  • 4. Cloud Computing (Total or Hybrid)
  • You need to keep all your software tools in one, centralized location that everyone can access.
  • as hotels are expected to invest in newer technologies to stay ahead of the curve, they also need to find ways to cut costs, and cloud computing has the potential to cut 50% of operational costs.
  • many companies employ a hybrid cloud, which can quell fears of sensitive data breaches by only storing some (not all) information on the cloud.
  • 5. Increased Presence on Social Media
  • it’s clear you need to be on social media to ensure users stay at your hotel rather than your competitors.
  • 6. Native Mobile Apps
  • While social media can get your name out there, making a native mobile app is another emerging trend that taps into your guests’ affinity for technology and ease.
  • Not to mention, these mobile apps are a good replacement for key cards, and enable smartphones or smartwatches to act as more secure room keys.
  • 7. Continued Industry Aversion to Tech
  • Technology has changed many industries, and in one that serves its guests face-to-face, it’s important to keep up with what those guests value. And a growing number of them value technology. It’s a part of their everyday lives.
  • elena_martynova on 12 Feb 17
     
    Tech innovations are the essential part of the Hospitality Industry. In the article the author tells us about the top hotel tech trends for 2016 which impact the industry: -new security measures, which is very important due to possible breaches -wearable tech, with just a wave of your wrist you can check in or enter your room -self service check-in, which ease the process -cloud computing, which cuts costs and flexible -presence on social-media, engaging with customers is very important -native mobile apps -continued technology development All these trends play a very important role in improving relationships between hotel and guest.
  • natashacastro on 01 Sep 17
     
    This article is explaining some of the new trends that hotels are finally catching up on. For example, self service check in took a while to catch on but with hotels using it now, it reduces wait times for customers and increases satisfaction.
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Best High-Tech Hotels | Digital Trends - 2 views

www.digitaltrends.com/...h-technology-beyond-free-wi-fi hotel tech trends Software Business Technology
shared by aquaholic1371 on 15 Feb 17 - No Cached
  • By Les Shu — April 24, 2015 7:00 PM 1 94 Subscribe Share Don't Fall Behind Stay current with a recap of today's Tech News from Digital Trends
  • Where technology is concerned, most hotels are behind the times. Sure, they offer amenities like Wi-Fi, flat-screen TVs, USB ports, and perhaps some extras like iPhone docks, but most hotel rooms don’t impress.
  • the Yobot, a robotic luggage handler that stores guests’ bags (Yotel rooms, called cabins, are small, so Yobot is useful for putting away giant suitcases). The robotic arm automatically lifts a bag to one of its available storage compartments. Yobot can even send your luggage off to the airport after you check out (via a delivery service).
  • ...3 more annotations...
  • Besides the Yobot, Yotel features automated check-ins and check-outs (similar to airport kiosks), adjustable smart beds from Serta, and a “Technowall” with a flat-screen TV and streaming audio.
  • Hotels have gone mobile, giving you the ability to check-in and request services via a smartphone app. The James hotels in Chicago and New York have gone a step further by outfitting their properties with iBeacon sensors. With the app, James Pocket Assistant, installed, guests automatically receive notifications once they step onto the property, which could be anything from hotel information to special discounts. The app functions as a virtual concierge, too, allowing you to communicate with staff or find nearby attractions.
  • If there’s one country that isn’t afraid of robot domination, it’s Japan. Huis Ten Bosch, a European-styled theme park, is planning a hotel that’s not only high-tech, but staffed by robots. The Henn-na Hotel (translation: Strange Hotel) will feature human-like robot receptionists that converse in natural language; robots even handle bellhop and custodial duties. There will be human employees, but the company’s president told CNN that he hopes robots will eventually operate 90 percent of the property.
  • aquaholic1371 on 15 Feb 17
     
    Hotels continue to implement the latest technology to enhance the guest experience. Many hotels are now experimenting with robot butlers, adjustable beds, ipads that allow guest to control all room controls. Many hotels are also using proximity marketing while on the property. Keyless entry using a smartphone, is becoming more and more common as well. There is even a hotel in Japan that wants to handle 90% of its staffing with robots.
  • mtorres619 on 20 Feb 17
     
    I feel like every business wants to implement the latest technology, why not? People love to see new features and compare it to the latest trends. This can be either beneficial or drive people away from your business. It really depends on what type of customers you are trying to attract.
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Technology in the hospitality industry - exploring the very latest trends - 3 views

www.aurecongroup.com/...ng-the-very-latest-trends.aspx
shared by vmorr026 on 06 Sep 16 - No Cached
  • Nowadays, hotel guests who travel with devices such as phones, tablets and computers no longer see Wi-Fi as a perk, but as a must-have when they check in at a hotel. Hotel guests expect to be able to connect to the internet seamlessly and without too many interruptions, leading hotels to invest in better, faster Wi-Fi infrastructure so that people can do business and use their technology devices with ease when they book their stay. Hotels are also starting to move away from user pay models. In the past, hotels could charge exorbitant rates and guests knew they would have to pay if they wanted to go online. Installing and maintaining a hotel-wide wireless network may be coupled with costs, but many leading hotel groups have started to install high density Wi-Fi and started to offer in-building mobile phone coverage as guests have come to expect these services during their stay (not only for themselves, but also for their guests if they are hosting a conference or function at the hotel). It might not yet be financially feasible for hotels to completely abandon the user pay model, but many of them are re-thinking their current infrastructure and pricing models.
  • Technology is advancing at a faster pace than ever before, and this is changing both the expectations of patrons as well as the way in which the hospitality industry conducts its business. Some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements.
  • Near field communication (NFC) technology is the next-generation short-range high frequency wireless communication technology that gives users the ability to exchange data between devices.
  • ...10 more annotations...
  • This technology is also ideal for self check-ins by guests at hotels as well as the next trend in this article: smart room keys.
  • Hotels will increasingly install smart room access systems that allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door. Starwood (owner of the Sheraton, Weston and “W” hotel chains) has already upgraded 30,000 room locks across 150 hotels with this system and Hilton will be implementing a similar system at 10 of their US properties this year. In 2016, they will be deploying the smart room key technology globally. This technology will mean that guests don’t have to worry about picking up keys and front desk staff won’t have to issue new keys in the event that a guest loses their room key. Another innovative way to offer a keyless experience is through fingerprint-activated room entry systems and retina scanning devices. Retina scanning is even more accurate and secure than fingerprint scans and hotels like the Nine Zero Hotel in Boston have already installed an iris scan system in place of key cards to control access to the hotel’s presidential suite.
  • Some hotels are already offering more futuristic experiences, with robots delivering any items ordered through room service to a guest’s door. A boutique hotel that is nestled between Apple’s headquarters and other tech companies, called Aloft Cupertino, has a robot butler called Botlr that is able to move between the various floors of the hotel in order to take items such as toothbrushes, chargers and snacks to guests. These types of digital systems not only make it easy for hotel staff to deliver items to guests, but it also offers a forward-facing digital experience to people who stay at the hotel. Infrared scanners are now also used to minimise disruptions relating to housekeeping (which is a common complaint from customers). Instead of hanging a ‘Do Not Disturb’ sign on doors or having cleaning staff wake up traveling guests with knocks and phone calls, hotel staff can take a more innovative approach by using infrared scanners that will detect body heat within a room and tell cleaning staff that they should rather come back later if the room is currently occupied.
  • Digital conference facilities Besides being able to offer high density Wi-Fi for conferences and meetings, hotels also need to be able to offer access to audio-visual (AV) and digital facilities for conferences. While the amount of AV and digital equipment that goes into a typical conference room is fairly minimal, staging companies are often hired for various projects in order to equip the facility as required.
  • Mobile communication and automation In many airports, it’s no longer necessary to stand in a queue to check in and people are expecting the same kind of easy, technology-driven check-ins at hotels. Guests want to be able to do everything from checking in at a venue’s automated kiosk to ordering room service with a digital device instead of standing in queues and moving around the hotel premises to order food.
  • Cloud services Being able to provide entertainment on tap and mobile content has led to the trend of hotels investing in cloud services. While hotels want to be able to offer digital content, they don’t necessarily want to invest in IT infrastructure and IT staff, making cloud computing the ideal solution.
  • Feedback on social media Technology has infiltrated almost every aspect of our lives and hotel developers need to realise that almost any person checking in at a hotel, resort, spa or lodge, will have a smartphone in their pockets.
  • Converged LANs to support multiple services Converged local area networks (LANs) will also help hotels to create more intelligent buildings. A variety of computer-based building services can be automated in order to control lighting, refrigeration, air-conditioning and heating. Besides reducing energy consumption, converged LANs can also be set up to provide a smarter, more personal experience. If a guest is known to prefer his or her room temperature at 18°C with the lights dimmed to 65%, for example, this can be programmed before the guest checks in at the hotel.
  • Integrated, seamless experiences Technology doesn’t mean that customer experience can only happen online and through devices, check-ins and online comments. All of these experiences need to be part of an integrated, dynamic system so that the guests’ experiences are at the forefront of the marketing and  operational team’s mind.
  • Marketing, management and hotel developers can no longer work in silos and these technology trends are giving them the opportunities, tools and solutions they need to create memorable experiences that can lead to positive change and growth in the industry.
  • amichellemagluta on 06 Sep 16
     
    With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.
  • lkastwood on 27 Aug 17
     
    In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering
  • vmorr026 on 26 Sep 17
     
    It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.
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Robotic Technology and AI Revitalize the Hotel Experience | TravelPulse - 0 views

www.travelpulse.com/...lize-the-hotel-experience.html robotic technology hotel experience hospitality tech travel solution Software business
shared by danakissane01 on 20 Mar 21 - No Cached
  • Research by Gartner shows that customer experience drives over two-thirds of customer loyalty. Investing in the right technologies now can ensure guests feel safe and comfortable while staying at a hotel this year.
  • Hotels, such as Hotel Sky in Johannesburg, are using automated attendants to serve guests, from checking in to porting luggage to their rooms. Aside from assisting guests with tasks, these robots can also scan facial expressions to measure the sentiment of guests’ experiences.Self-service kiosks, similar to those available in airports, can also give guests control over their interactions, recognize their loyalty preferences and offer them an efficient and easy way to check-in.
  • Hotels like Hilton use a robot concierge service to offer recommendations, directions and hotel information. Mobile apps can also allow guests to skip the lines, offering an efficient but still personalized experience.
  • ...4 more annotations...
  • When a returning loyalty member checks in, the room can automatically be set to their preferred temperature, play their favorite music and have the curtains wide open to enjoy the top-floor view, just as they like. Using AI and voice technology via in-room assistants further enhances the experience, enabling guests to manage their environments completely hands-free and avoid various touchpoints like the thermostat, light switches and the remote.
  • AI can also provide guests with the option to make requests for towels, pillows or food to be delivered to their rooms, outside the door without human contact. The Mercantile New Orleans uses a robot butler to deliver snacks, coffee or the morning newspaper to guests.
  • A recent AHLA survey found that 62 percent of guests consider cleanliness and safety protocols as their number two priority when choosing a hotel, compared to 38 percent of guests pre-COVID. Because of this, it is inherent upon hotels to implement new health and safety measures.
  • Verified Market Research, the market for UV disinfecting bots will grow to more than $5.5 billion by 2027.
  • danakissane01 on 20 Mar 21
     
    This article explain how different hotels are using robotic technology to help serve the hotels guests and help hotel staff.
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4 Must-Have Unattended Payments Features for New and Existing POS Installations - DevPr... - 0 views

www.devprojournal.com/...and-existing-pos-installations
shared by taurus1313 on 20 Sep 19 - No Cached
  • Security and loss prevention are important to any business, but they are particular concerns with unattended payments. With no sales associate to monitor behavior, self-service terminals may be a target for theft or tampering.
  • Today’s consumers demand that any customer-facing solution is convenient and easy to use,
  • and business owners won’t gamble on a solution that could diminish customer loyalty.
  • ...13 more annotations...
  • Many types of businesses and organizations that are implementing self-service are doing so to help improve average sales and customer throughput.
  • It’s vital that unattended payment solutions integrate with the business’ systems, such as point of sale (POS), retail inventory management, restaurant kitchen display system, or accounting systems. Your solution will have far less value if it stands alone and requires your clients to manually transfer data to other systems.
  • Lower labor costs
  • Fewer order or cashier errors
  • Better space utilization with fewer checkout counters
  • Reduced risk of employee theft due to less cash handling
  • The number of consumers who prefer self-service is growing
  • 66 percent of shoppers favor self-service technology over interacting with sales associates
  • 77 percent of consumers say they’d be comfortable in a retail setting where there is only self-checkout — no sales associates at all
  • Quick service restaurants are launching self-service ordering and payment, keeping lines shorter and serving customers faster
  • These solutions should meet all Payment Card Industry (PCI) standards, including best practices for skimming prevention.
  • Unattended payment solutions represent the chance for you to enter the market as the opportunity grows
  • Not only does this give you a broader market in which to sell your solutions, it can also differentiate your business from direct-selling POS providers, positioning you more strongly to compete
  • llaff002 on 20 Sep 19
     
    Unattended POS systems are being utilized in spaces beyond vending and self service. Many industries are leaning towards changing to self serve kiosks and this article explains why and shows for benefits to this system. I have seen this system move from grocery store checkouts to the McDonald's located in a busy beach side town.
  • khadija2050 on 12 Oct 20
     
    the article highlights the benefits of using unattended pos systems and how there is a growing tendency for self service and less face to face interaction in retail and hospitlaity business
  • taurus1313 on 31 May 21
     
    "Lower labor costs Fewer order or cashier errors Better space utilization with fewer checkout counters Reduced risk of employee theft due to less cash handling"
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Panera tests ghost kitchens, mobile kitchens, virtual catering - 0 views

www.nrn.com/...-mobile-kitchens-and-unveiling ghost kitchens catering hospitality
shared by akallison93 on 17 Jan 21 - No Cached
  • Coming off a year of innovation during the pandemic, Panera Bread is looking to go all-in on convenience technology in the future, with ghost kitchens, mobile kitchens, virtual catering, and redesigned drive-thru lanes already in the works
  • ted about
  • “We are excited about creating our vision of the next generation of Panera,” Chaudhary said. “This next generation [of Panera stores] will use 5-6 disruptive ideas to drive greater customer engagement.”
  • ...7 more annotations...
  • “These are the kinds of things we are thinking of recreating and redefining for the Panera of the future, which is going to be more off-premise-oriented, and led by technology and convenience,”
  • Besides smaller physical footprints, other aspects of Panera 2.0 will include delivery-centric ghost kitchens and mobile kitchens
  • An online version of catering will look like all of us sitting around a Zoom meeting with our food arriving at the same time
  • That is a disruptive way of serving the same needs consumers have in a different way that is more convenient and relevant in a world that looks different.
  • The pandemic has changed the way operators should approach convenience technology
  • Chaudhary said they’re looking at other forms of technology like touchless kiosks where instead of tapping a screen to place their order, customers might use hand gestures instead like giving a thumbs up, for example. This way, they can leverage consumer needs for contactless experiences without sacrificing engagement.
  • A disruptive model is a hybrid of both [third-party and in-house delivery],” Chaudhary said. “We might leverage our existing drivers for orders and every time we need some help, we can outsource it. These are examples in this new world of us being able to innovate, to improve and strengthen our business model
  • akallison93 on 17 Jan 21
     
    The article explains how Covid-19 has affected the dining industry and how companies have to adapt. In this article, specifically, it talks about how Panera is implementing ghost kitchens, changing how they approach catering, and how they can keep their consumers safe in a post Covid-19 world. Many hospitality based businesses are changing the way they operate, permanently, because of the pandemic.
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How AI is Trimming the Fat in Foodservice :: Hospitality Trends - 1 views

www.htrends.com/trends-detail-sid-112357.html
shared by jordanfernandez on 14 Sep 20 - No Cached
  • From reducing food waste to predicting what customers will order, artificial intelligence is already streamlining the restaurant business – and this is just the start.
  • At American chain BurgerFi, self-ordering kiosks use AI-powered facial recognition to suggest menu items to returning customers.
  • Restaurants will also need to invest in upskilling staff to ensure they understand the technology and can use it successfully to get the insights they need.
  • ...3 more annotations...
  • At Starbucks and McDonald’s drive-throughs, AI analyses the time of day, weather and individual store transactions to customise digital menus. Fast-casual chains such as by CHLOE and Buffalo Wild Wings streamline their online experience with AI that manages website reservations and pre-orders for those lunching on the clock.
  • et with food waste an industry-wide issue, spending on AI to reduce the amount thrown away could slash the budget: research from resource efficiency charity WRAP found that on average, for every $1 restaurants invested in reducing waste, they saved $7 on operating costs.
  • “Customer expectations have gone through the ceiling,” says Moulds. “AI will segment the foodservice industry further, enabling fast, automated service at one end, while allowing other restaurants to offer the tailored experience people are seeking out.”
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The Messy Business Of Reinventing Happiness - 0 views

www.fastcompany.com/...iness-of-reinventing-happiness Disney IOT
shared by esuarezrijsdijk on 27 Sep 20 - No Cached
  • Iger planned to pump nearly $1 billion into this venture, called MyMagic+, a sweeping plan to overhaul the digital infrastructure of Disney’s theme parks, which would upend how they operated and connected with consumers. At the core of the project was the MagicBand, an electronic wristband that Iger envisioned guests would use to gain entry to Disney World and access attractions; make purchases at restaurants; and unlock their hotel room doors. It would push the boundaries of experience design and wearable computing, and impact everything from Disney’s retail operations and data-mining capabilities to its hospitality and transportation services.
  • Disney World, Parks’ crown jewel, seemed to be losing its luster. According to multiple sources, certain key metrics, including guests’ “intent to return,” were dropping; around half of first-time attendees signaled they likely would not come back because of long lines, high ticket costs, and other park pain points. Simultaneously, the stunningly fast adoption of social media and smartphones threatened the relevance of the parks. If Disney wanted these more tech-oriented generations to love it as much as their parents, who had grown up with fewer entertainment alternatives, had, it would have to embrace change now.
  • There were the endless lines for rides, food, and bathrooms; parents juggling maps, hotel keys, baby carriages, and bottles of SPF 75; and kids pulling families on long treks to try to visit every attraction. The park was filled with complications, such as a tiered ticketing system with wonky rules.
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  • The NGE team had big dreams for the MagicBand. It would need to interact with short- and long-range sensors that would be installed around the park. The short-range sensors would let guests scan their MagicBand at sales terminals in Disney park stores to pay for merchandise, for example, or to seamlessly check in at their hotel.
  • The long-range sensors would allow Disney to track guests as they navigated the park. The potential benefits were manifold. By monitoring where crowds were forming, the company could better optimize flow.
  • The MagicBand would also collect valuable consumer data.
  • The tussle over digital access points,
  • The tussle over digital access points
  • where customers would use their MagicBands to enter each ride, was typical of the dysfunction between Frog and Imagineering.
  • More than 28,000 hotel doors needed their locks replaced in order to connect wirelessly with the MagicBand, even as some 80% of the rooms at Disney’s resorts, on average, were occupied. Two dozen workers spent eight months upgrading 120 doors per day. The company rolled out 6,000 mobile devices to support MyMagic+ in the parks. More than 70,000 cast members got MyMagic+ awareness training, with 15,000 learning service-specific tasks for, say, FastPass+ kiosks or MagicBand merchandising
  • Disney World’s physical infrastructure, which was first built in the late 1960s, needed major capital improvements. Two hundred eighty-three park-entry touch points needed to be upgraded. Much of Disney World lacked a Wi-Fi connection, so in order for guests and cast members to take advantage of MyMagic+ and its mobile apps (which would offer a map service and real-time wait times for attractions), the company had to install more than 30 million square feet of Wi-Fi coverage.
  • There is no line at the main entrance to the park, where cast members and a row of polished, golden digital access points greet me, and it takes just seconds to stream through with my MagicBand. According to Disney, the MagicBand has cut turnstile transaction time by 30%. Park capacity has also increased.
  • “Honestly, it’s not so magical,” one cast member tells me about MyMagic+, echoing a common sentiment I hear from park employees during my visit. “It’s just for your hotel room [door] and paying for things.” When you look closely, there’s less to MyMagic+ than what some on the team had hoped for.
  • MyMagic+’s rocky rollout makes the Imagineers’ case for conservatism in the face of technological change seem sound. A slew of problems reared up after launch
  • The Imagineers and Frog certainly did disagree during the MyMagic+ development, as did many others, and that disagreement had repercussions and costs. But it ultimately led to a successful conclusion. What Staggs calls “constructive discomfort” is what sophisticated collaboration is all about.
  • esuarezrijsdijk on 27 Sep 20
     
    This article offers a telling account of how Disney developed and implemented the MyMagic+ initiative, providing important insights into how major corporations approach massive tech-related capital investments. Among the most salient takeaways: 1) how Disney recognized that the parks' pain points could be addressed through the public's growing predilection for personal, always-connected; 2) how these massive internal projects can pit different departments against each other, and how sometimes that antagonism can lead to beneficial results; and 3) how a project like MyMagic+ can have a profound positive impact on the company and still be considered by many to have not fulfilled its potential.
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Best POS Systems of 2020 - Reviews & Pricing - 0 views

www.top10bestpossystems.com/?utm_source=google&kw=point%20of%20sale%20system&c=362171458204&t=search&p=&m=p&adpos=&dev=c&devmod=&mobval=0&network=g&campaignid=672061088&adgroupid=37964979521&targetid=kwd-23893243&interest=&physical=9011853&feedid=&a=268&ts=&topic=&fbrem=&gclid=EAIaIQobChMIlOKjxoCP6gIVyEXVCh1KYQFQEAAYASAAEgIuZ_D_BwE
shared by Angelica Saez on 19 Jun 20 - No Cached
    • Angelica Saez
      Angelica Saez on 19 Jun 20
       
      I believe these type of POS systems can be great for any type of business because it can truly be a lot of help.
  • Independent retailers and restaurants
  • Restaurants and food service businesses of any size.
  • ...14 more annotations...
  • Small to medium retail businesses that need mobile, flexible POS solutions.
  • A Point of Sale (POS) system is an integrated software and hardware solution for retailers to manage sales. POS systems take the place of conventional cash registers by handling transactions, plus POS systems can: Process all types of payments Track inventory Manage your accounting needs Calculate sales tax Track employee work hours, vacation time, and absences Handle payroll Manage loyalty programs Track sales history Calculate pricing and discounts
  • Mobile POS software
  • Tablet POS software
  • Terminal POS software This is a fixed POS soft
  • This is a fixed POS so
  • Self-service or unattended POS software
  • This is designed to be used in kiosks and outdoor units where it's not practical to post an employee. It is often integrated with another POS system nearby, like to provide an extra sales point in a busy grocery store. It can be cloud-based or on-premise since it's not used with a mobile system.
  • The costs of your POS software will vary depending on the type of software you choose. Mobile POS software such as a smartphone app can begin at $50 per month, while more complex software can reach several hundred dollars monthly.
  • Other factors that may affect the cost of your POS software include: How many features you add Any hardware included Number of integrations Your operating system
  • You’ll need to get the right hardware to match the actions and transactions you want to carry out using your POS system.
  • With the right POS system, you can also analyze sales history to discover seasonal buying trends and correlations, which can come in useful when you want to increase sales. You can also remove manual error by using barcode scanners and automatic synchronization, as well as combat absenteeism with a more reliable employee tracking system.
  • A cloud-based POS system stores data on remote servers and can be accessed online, whereas a traditional or on-premise POS system stores data on a local server and can be accessed through an internal network.
  • Cloud-Based POS Systems On-Premise POS Systems
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Restaurant Customer Service And Technology: Chili's' Tableside (POS) And Mobile Approach - 0 views

www.forbes.com/...t-tableside-pos-and-via-mobile
shared by davidclark33 on 20 Sep 20 - No Cached
  • It's a mistake to think that a waiter's job is primarily to deliver food. This is one of the primary lessons I get across in my customer service training sessions for restaurant waitstaff: that waiting tables is a multifaceted art form that includes providing guests with feelings of recognition, comfort, and anticipation, providing a bit of theater, and, sometimes, serving as couples counselor and family mediator. Getting food to the table is really the least of what’s involved.
  • And there lies perhaps the biggest danger when you’re considering a move toward installing tableside technology in a restaurant: losing these less obvious, but emotionally crucial, parts of the waiter role. Another danger is that the implementation will be off-brand and off-putting.  There is a 4-ish star steakhouse with locations in several U.S. cities (think: "Morton’s but regional") whose black-clad, iPad-based menu opens on Page One with cheesy Comic Sans electronic discount coupons and two-for-one offers.  Maybe this doesn’t put you off your feed, but it did me, and I doubt that I’m alone. Which means that all the effort the restaurant had put into properly costuming the waiters, gussying up the dining room, sending its sommelier on vineyard junkets, teaching the waiters how crumb down the white tablecloths (and buying all those silver table crumbers) went down the drain with that one, ridiculously off-brand, choice. Folks: Just because you can do it, doesn’t mean you should do it; before you deploy any tableside technology, make sure that every single part of the deployment fits your brand, or at least fits your brand as you want it to be perceived in the future.
  • Which brings me to Chili’s Grill and Bar, the ubiquitous casual dining chain. Chili’s, which pretty much defines the mainstream of chain restaurants (and is not a place that self-service couponing – free chips with your loyalty points! – will be off-brand), is quickly becoming a definitive mainstream example as well of tabletop point of sale (POS) technology and mobile self-service restaurant technology.
  • ...3 more annotations...
  • Micah Solomon:  Can you bring me up to speed on how the Chili’s digital service came to be deployed, and how it’s going so far? Wade Allen, vice president of digital innovation and customer engagement, Chili’s Grill & Bar: We started our digital guest experience journey in Sept. 2013 as the first mover in the casual dining industry to bring tabletop technology to our restaurant tables. The goal was to remove common guest pain points around paying the bill and re-ordering drinks. We’ve seen rapid adoption with 75 percent of guests using the tablets to quickly pay their bill. Furthermore, we’ve been able to gather valuable insights through real-time feedback where 25 percent of guests use the tablets to complete the Chili’s survey at the end of their dining experience. This feedback allows us to make improvements on an individual restaurant level, as well as, provide proof points for national-scale decisions around our Fresh Tex and Fresh Mex menu favorites. Once we had the tablets in place, we took a different approach and launched a fully digital loyalty program, “My Chili’s Rewards,” in May 2015. The goal was easy access/participation for all guests. We also included unique elements around gamification to keep guests engaged. In six months, we went from no loyalty program to 4.2 million members. Furthermore, approximately 18 percent of transactions in restaurant are tied to loyalty members. We’re building on this for what we call “loyalty 2.0” with our latest partnership with the Plenti rewards program, as the newest partner to join representing the casual dining industry. This will allow guests to earn points at partner locations and redeem for their Chili’s favorites.
  • Solomon: Is the human element getting lost?  Allen: Absolutely not! A key differentiator of casual dining is the personalized service model. Our technology innovation is not only a win for our guests, but also a win for our team members. With technology, we’re able to remove some of the mundane tasks of the server and allow them to make our guests feel special with a memorable dining experience. Furthermore, technology is completely optional and guests can choose to opt out if they wish. These tablets do not eliminate the personal service our guests receive from servers. In fact, these tablets have served as a good tool for our team members to help eliminate some transactional pain points, such as paying the bill or ordering dessert, and have helped our team members do their job more efficiently. This allows our team members to focus on the duties that make a personal impact on the dining experience, such as getting to know the table, taking entrée orders and delivering meals, among other duties.
  • Solomon: What are the backup plans for when guests want human rather than kiosk service? Allen: Our model is based on personalized service to make guests feel special when dining with us. So, the personalized aspect will always be a part of what guests experience at Chili’s. The technology innovation is completely optional and guests can choose to opt out if they wish.
  • davidclark33 on 20 Sep 20
     
    This article is about Chili's success with their EMenu technology. The article was written in 2016 and includes an interview with Chili's VP of Digital Innovation and Customer Engagement. The EMenu has been a huge success for the chain and the interview touches on everything we discussed in class.
5More

Marriott Offers Option to Bypass Front Desk with Mobile Check-in App | News | Hospitali... - 3 views

hospitalitytechnology.edgl.com/...-with-Mobile-Check-in-App88149 marriott mobile app check-in front desk
shared by Alyssa Westmeyer on 13 Sep 13 - No Cached
  • Adoption has been rapid as one-quarter of Marriott Rewards guests with reservations at those hotels used the Marriott Mobile app to check-in. 
  • Mobile is Marriott’s fastest growing consumer channel
  • Marriott plans to add mobile checkout in November
  • ...1 more annotation...
  • Marriott recently launched a new website – www.travelbrilliantly.com – revealing innovations under development, as well as a co-creation platform to solicit future-forward ideas from influencers, experts and traveling consumer enthusiasts
  • Alyssa Westmeyer on 13 Sep 13
     
    The launch of a mobile check-in app is one of the most innovative developments in recent hospitality history. This is what consumers have been asking for for years and it eliminates the need for expensive and maintenance-laden kiosks. This is clearly a result of Marriott's recent commitment to innovation through its Innovation Lab - a subterranean space that functions as a technology design board. On the website listed in the article, www.travelbrilliantly.com, you will find so many more intriguing ideas and unlikely but brilliant partnerships. Contributors are even encouraged to submit their own ideas so that the public can vote on them, engaging users. Marriott, once considered a but stuffy and cookie-cutter has once again transformed itself and taken a leading role in the industry.
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10 trends in hotel technology - 1 views

www.hotelnewsnow.com/...10-trends-in-hotel-technology technology solution hospitality hotel software travel tech
shared by yoyohad on 06 Oct 14 - No Cached
  • Hotel guests travel with an increasing number of personal devices and their own information and entertainment content. A SmartBrief poll showed that 45% of hotel guests travel with two devices and 40% with three or more.
  • “We noticed travelers were packing books less and less. They’re cumbersome and take up valuable luggage space, but it’s really hard to replace the joy of reading a great book on the road,” Nelson said. “It’s also important for families that forgot to pack their tablets because games (and other contents) are big hits with bored kids.”
  • The Hyatt Union Square New York offers three check-in options for guests: an iPad check-in with a staff member called Gallery Host, a self-serve check-in kiosk and a traditional front desk. About 40% of guests at the hotel select the iPad option.
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  • According to a poll taken by the SmartBrief online service, 85% of travelers believe Wi-Fi in hotels should be free.
  • When the planners are in the hotel, they can request more coffee, more flipcharts, a change in temperature in the room, or whatever they need. We’re facilitating the conversation in the way planners and customers really want to talk to us.”
  • Another example from the participants was the MGM Grand Hotel & Casino in Las Vegas. Behind the hotel’s front desk is a huge video wall, and one of the applications is a live tool that allows guests in line, or anyone in the lobby, to send Twitter messages about the hotel or other topics. Also, the hotel’s food-and-beverage outlets use to the board to promote specials or events.
  • Marriott offers free Wi-Fi in its select-service and extended-stay hotels and in lobbies of its full-service properties. In addition, gold and platinum level members of the chain’s loyalty program receive it for free, Roe said.
  • Courtyard’s GoBoard lobby information center has become a way to eliminate the frustration of guests standing in line to ask a simple question, such as directions or a restaurant recommendation.
  • Marriott last week launched its Travel Brilliantly marketing campaign, which Roe said will help the company “define the future of technology.”
  • The white paper noted a variety of ways hoteliers increase their luxury offerings through technology—everything from high-definition TVs embedded in bathroom mirrors to curated set lists of music downloads as offered by Hard Rock Hotels.
  • Marriott’s new Workspace on Demand service allows non-hotel guests, such as small businesses and entrepreneurs, to book meeting space at Marriott properties on half-day or full-day basis. Larger groups can book meeting space that includes audio-visual equipment and Wi-Fi.
  • yoyohad on 06 Oct 14
     
    This posts summarized 10 trends in the hospitality technology. Most of them are benefiting the guests directly, such as the wifi access and the self check-in services. However, as more and more hotel in the industry adopting these technology, the competition has been brought on, and every company is working harder to invest more technology in hotel management, development as well as operation. These 10 trends are the most basic ones which have changed the industry greatly, but there are mot to expect in the near future. 
1More

Is Humanless Reception the Next Big Thing? | QiK A.R.M.S Hotel Management Software - 2 views

www.qikcircle.com/...nless-reception-next-big-thing unmanned self-service kiosk
shared by richardkutch on 24 Aug 17 - No Cached
  • richardkutch on 24 Aug 17
     
    Hotels have always looked for ways to improve guest satisfaction to stay competitive. And since travelers are becoming increasingly tech savvy it makes sense that those hotels would look for ways to meet the "wants" of today's travelers. But it's not just about providing new services, it is also about improving existing services that are difficult to provide at consistent levels. For example, there are so many things included in the check-in experience that must be done right in order for a guest to be satisfied with the process, e.g. the agents appearance, demeanor and professionalism, their level of competency, the wait time, etc. So much effort is made to find, hire and properly train these first contact employees and even then hotels often fall short of guest expectations. Technology solutions would eliminate the need for these tasks and bring a level of consistency to this and other activities related to staying at a hotel. But can tech completely replace human interaction? I believe it can and will in some hotels that will be designed for those guests that want that kind of experience. As a business traveler, I'm happy when I can bypass the front desk check-in lines and register myself using my phone and also use my phone as my room key. It's exciting to see the innovative spin being placed on routine hotel related activities, but the industry is likely a generation away from unmanned hotels being an accepted norm.
11More

Restaurant Tech Investment And What it Means For the Industry - 0 views

aaronallen.com/...restaurant-tech-investment Restaurant IT Investment
shared by tredunbar on 21 Oct 20 - No Cached
  • Investment in restaurant tech has the potential to transform how chains operate, manage staff, create value, and increase sales
  • half of restaurant operators describe their use of tech as “lagging
  • The sheer scale of options, from upgraded POS systems to automated kiosks, makes it tempting for CEOs and other chain executives to leave tech to the experts.
  • ...7 more annotations...
  • cost and the time it takes to implement new systems
  • an integrated guest experience enabled by the technology and ultimately powered by something else: operational execution and capability
  • one in four guests factors in technology when deciding where to eat
  • startups will continue to unveil the capability to solve problems unique to the restaurant industry
  • chains that best harness those capabilities will create significant value and differentiate themselves, while others will increasingly find themselves at a disadvantage
  • the best indicator of success is the commitment of company leadership
  • The challenge will be tying two very disparate industries — tech and food service — together
  • tredunbar on 21 Oct 20
     
    This article details the importance that investing in new technology has on the restaurant industry. Many restaurant concepts like Panera Bread have made it their focus to drive new technology in their restaurants and have seen an incredible and continuous ROI. The article cedes that those who take a "wait-and-see" approach will find themselves playing catch up. Attributing to this is the fact that technology is generally considered old by the time it has worked out any potential issues.
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Technology Trends in the Hotel industry-Siddharth Goenka - BW Businessworld - 0 views

www.businessworld.in/...15-03-2020-186228 technology innovation hotels hospitality Sales & Marketing Guest Experience Relations
shared by tcale003 on 10 Jun 20 - No Cached
    • tcale003
      tcale003 on 10 Jun 20
       
      The growth of technology in the hospitality industry, specifically hotels has evolved so quickly that it is difficult for many hotels to keep up with current trends. Hotel technology can be broken down into three specific categories which are Sales and Marketing, Guest Experience and Guest Relationship.
  • Things are changing really drastically and with the availability of efficient, cost-effective solutions, it is not too long before the hospitality industry goes through a technology revolution and keeps up with the rest of the industry.
  • in the past few years, the growth in technology in the hospitality industry has been so rapid that most of the industry along with training institutes and learning centres have struggled to keep up with the changing trends and best practices. Hotel technology can be broadly categorized into three main categories: Sales & Marketing, Guest Experience, and Guest Relationship.
  • ...10 more annotations...
  • Most hotels are seeing a major percentage of their bookings come from smartphone and internet users, and the usage of integrated pricing and distribution systems has become even more important to maximize revenues and minimize efforts.
  • The use of AI and ML in determining optimum rates for hotel rooms that are then pushed to all marketing channels, can increase the potential to maximize revenues and ARRs (Average Room Rates)  for the hotel, and reduce operational inefficiencies and manual costs.
  • In terms of guest experience and operations, hotels have seen a fast adoption of cloud-based and integrated technology in Property Management Systems and hotel ERPs.
  • with smartphone and tablet usage in in-room guest services and basic services like checkin, checkout, and usage of hotel facilities with further enhancements like augmented reality.
  • The use of kiosk for self-service checkins using biometric authentications and facial recognition can make the entire checkin and checkout experience fast and seamless.
  • The back of the house services like housekeeping, room cleaning, and food preparation are also digitally tracked using cloud-based integrated technology which can reduce delivery time and wastages, while increasing efficiency and guest satisfaction.
  • In terms of guest relationships and CRM, hotels have started storing the digital profiles of guests which can increase the personalization of service and guest preferences.
  • Every interaction of the guest in the hotel is stored and advanced systems use AI to predict and deliver ‘wow’ experiences to the guest.
  • increasing competition makes it even more important for hotels to differentiate themselves, and technology is turning out to be a big USP for hotels. Those who are quick to embrace the modern trends of technology and automation can stay ahead of their competition in terms of both superior service and higher profitability.
  • Investment required in technology has in-fact reduced as technology has evolved.
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Tablets - T-Commerce: Innovative Guest-facing Applications | hospitalityupgrade.com - 0 views

www.hospitalityupgrade.com/...magazine_Detail.asp T-commerce hospitality industry
shared by anonymous on 20 Jun 20 - No Cached
  • The use of tablet computers in business, referred to as t-commerce, involves pad-like mobile units functioning as a product information kiosk, point of sale terminal, digital display, inventory monitoring device, Web access tool and a variety of related applications.
  • T-commerce components are capable of engaging, mobilizing and reconciling hospitality guest-facing transactions resulting in more techno-savvy industry practitioners and consumers.
  • For the hospitality industry, there have been many pioneering uses of tablet devices as industry operators were among the earliest adopters to recognize the design features leading to improved service and self-service applications as well as robust employee assistance capabilities and back office functionality.
  • ...6 more annotations...
  • Such guest-facing applications as hotel room amenity menus, digital food and beverage presentation, detailed wine inventory navigation, and account settlement contributed to the rapid success of t-commerce applications. In addition, monitoring of guest requests and staff responses, goods and services promotions, recipe content and nutritional analysis, e-couponing, and back office flash reports have become part of the lodging and foodservice toolbox.
  • For the hospitality industry, the goal of t-commerce is to apply tablet devices in a way that technology complements service, not replaces it. Hotels, restaurants, bars and private member clubs have become better able to manage a variety of operations via tablet devices as the following sections delineate.
  • Guest-facing applications, which typically integrate directly to the hotel’s property management system (PMS) and/or property website, form the basis of a data warehouse of aggregated information ripe for data mining. Such factors as guest preferences, purchasing habits and service requests can be tracked and analyzed.
  • Sales Management For more than a year, hotel sales managers have been using t-commerce equipment, often in combination with cloud computing, to capture, process and record hotel bookings.
  • Order Entry A highly effective digital menu should provide the guest an ability to perform an item search by a variety of criteria (e.g. allergens, dietary restrictions or other factors). Once a menu item is identified, the guest should also be able to initiate order entry.
  • POS settlement is an important aspect of t-commerce as intuitive functionality and lead through programming can provide reconciliation while providing real-time report generation, at a fraction of the cost of a traditional fixed POS terminal system. In addition, a mobile POS device removes the need to allocate space and personnel to a dedicated cashier station.
  • anonymous on 20 Jun 20
     
    This article introduces the application of tablets in hotels, including Lodging Management, Restaurant management, Beverage Management, Club management, etc. This article also introduces the important role of tablets and T-Commerce as a PMS medium in hotels.
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7 Most-Popular Hotel Management Software for Small Hotels - 3 views

blog.capterra.com/ions-for-small-hotels-compared small hotels hotel management software Tech solution
shared by jfuen093 on 13 Jan 18 - No Cached
  • For hotels, finding the right software fit is especially important, because without a suitable software solution, you’re wasting time and money—big things that take you away from your customers and keep you from providing a stellar guest experience. For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • 11 most popular hotel management software
  • Easy-to-use interface Customizable availability calendar Personalized guest, company, and travel agent profiles that can be exported into marketing campaigns Data encryption on secure servers, and the ability to restrict user privileges
  • ...8 more annotations...
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • you’re wasting time and money—
  • you’re wasting time and money
  • you’re wasting time and money
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run tours as well and need a feature for managing that aspect of your business.
  • For smaller hotels, you may think you’re getting more bang for your buck with a solution designed for enterprise hotels, but in reality you might need some tailoring. You may be paying for a bunch of extra features you’ll never use, or perhaps you run t
  • Cloudbeds serves as an all-in-one hotel management system that can also connect your property to hundreds of channels (such as Booking.com and Orbitz) with real-time, two-way integration
  • Rate management to maximize revenue through seasonal rates Mobile application to receive reports on smartphone/tablet Event management Self-service check-in kiosk
  • amberarias on 13 Jan 18
     
    Capterra is a webiste that offers the proper research for businesses to look for a software that works best for them. The article discusses the most popular software solutions that works best for small hotels. The list of the software's discussed already included what reviewers loved, their advice for improvement, and cost. This is a great article for small hotels to look at because it is an easier way for them to select a software that suits them best.
  • ...4 more comments...
  • sliu043 on 16 Jan 18
     
    For any hotel, it's important to find the right operating software. Especially for small hotels, choosing a well-designed software is able to save more money and time. In this article, the author has introduced 11 most popular hotel management software specially for small hotels, including Cloudbeds, eZee Frontdesk, Frontdesk Anywhere, Hotelogix PMS, Maestro PMS, MSI CloudPM, OPERA Property Management System(PMS), RDPWin, Rezlynx PMS, roomMaster, SkyTouch Hotel OS.
  • berkley7 on 13 Jun 18
     
    The following article reviews the 11 most popular PMS systems that are used within the lodging industry. The importance of choosing the right system for your property is vital and should be taken seriously when comparing the different features offered, etc. I found the article to be very helpful in the fact that it goes into detail analyzing the different systems and highlighting what each have to offer. Depending on the size of your property, facilities, and even location are just a few factors that truly depict which system is best for you. Comparing cloud based systems to dashboards is also something to consider and can drastically change the overall functions of your property based from the system that is used.
  • zxu009 on 23 Apr 19
     
    This article is about the new software technology ad uts benefits in the hospitality industry
  • natyangel on 10 Oct 19
     
    This article discusses the 7 different PMS systems that would benefit each hotel style in the hospitality industry. It's important for hotels to find the right PMS system so they do not waste time and money. Cloudbeds serves as an all-in-one PMS system, it connects your property to hundreds of channels with two-way integration. It allows guests to make direct reservations through their desktop or mobile device. eZee Frontdesk serves to help with rate management to maximize revenue, mobile access to reports, event management, and self-service check-in. This PMS system is mainly used at boutique hotels, hostels/lodges, resorts, and small hotels in 140 countries. Frontdesk Anywhere serves to create personalized guest, company, and travel agent profiles that can be exported for marketing campaigns, data encryption on secure servers, and the ability to restrict user privileges. Hotelogix PMS serves as a multi-device booking engine for third-party integrations with OTAs. This system is mainly used by small to midsize hotels and is used by more than 10,000 properties worldwide. Maestro PMS serves its purpose by helping small properties. Maestro is designed for the cloud, and brings 20 different modules under one umbrella, including reservations, front desk, sales, space and club management, and dining POS. Maestro aims to simplify things, enabling hotel managers to run everything from one dashboard. MSI CloudPM serves to keep costs down by bypassing the purchase of additional hardware. It provides an Automatic backup and optional on-site backup. Lastly, OPERA PMS system serves to help big corporations, as well as independent hotels with profile management, housekeeping management, accommodation management, and much more. These PMS systems all are beneficial to understand them to learn what PMS system fits best for your business instead of going into the hospitality industry blind.
  • leonfai on 26 Jul 20
     
    These are the most popular software that are used by small hotels specifically
  • jfuen093 on 25 Aug 20
     
    Smaller hotels run with tighter profit margins. This article discusses the 7 top softwares that are available to a small hotel that have many features i.e. front desk, bookings, food and beverage - all in one software application.
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