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The article talks about the integration of a new system called Rainmaker and RoomkeyPMS. The trend of using the "cloud" is ongoing, as RoomkeyPMS is software that is "cloud-powered" which helps to facilitate the way the front office handles their operations. Rainmaker integration with the PMS, on the other hand, is to help the back of the house. It is meant to increase hotel bookings and "streamline operations and revenue optimization processes". Highlights the first boutique hotel in Charleston, The Spectator Hotel, are the first to adapt this new collaboration to improve the way data is being accessed. Based on the article, the hotel is using these cloud based systems to be able to offer more innovative service to their consumers especially when it comes to how revenue is being handled. I think that having to cloud systems working together can be kind of difficult especially when they serve two different purposes. But with that being said, both softwares seem to work for the best individually. Having the ability to try this out on a smaller boutique hotel would be for the best because it allows hoteliers to conduct analysis for the systems on a smaller scale.

This article is about new technologies available to hotels. Hotels are looking to become more technologically advanced because it is discovered that customers have better experiences with the newest technology. Software is available to collect data to see what customers like and don't like. Also it allows businesses to monitor employee performance, which would be easier to do than having someone always supervising employees.

This is a smart move, both from a environmental and a cost cutting perspective as refillable containers will likely reduce costs over the long run. Marriott has been looking at replacing this process for years (Marriott Banning Little Shampoo Bottles By 2020 Associated Press - https://www.nbcnews.com/business/business-news/marriott-banning-little-shampoo-bottles-2020-n1047116) However, even Marriott admits that it doesn't have the process right yet. There will be a significant impact to smaller operators whom 1) Will be challenged with an additional increase in cost for new dispensary options 2) Have less access to big brand economy of scale purchasing which specialized dispensary products will require. Though this is as a policy almost a foregone conclusion, there seems little doubt that extensive thought has to be put into the impact on operators as a whole, and the customer made cognizant of the fact that costs will rise due to this change.

The sustainability is at the center of every corporate mission the past few years in the hospitality and tourism industry. This article reflect the pros in investing in sustainability and how it will impact business performances.

This article outlines how hotels are trying to become eco-friendly sustainable and still able to paramount guest needs. With this initiative, modern consumers are showing a definitive preference for experiential purchasing over material goods.

This article layouts all of the benefits and reasons for a company to begin using software. It states that there is a clear need for technology in order to grow, as it allows for increased customer service, eliminated human error, and increased profitability. This is all achieved due to benefits such as; mobile integration, data back up, accounting services, monthly reports, reservation management, rate management, multiple payment methods, automation, and customization. These softwares also allow management across multiple properties and therefore creates more opportunities for growing the company. All in all there should be no reason for the business not to integrate as only growth and benefits can come from it.

The article briefly explained the benefits hospitality softwares have within the hospitality business. Hospitality softwares help control and run all operations of hotels. For example, PMS systems is what is used to control all guest related operations, like guest check-in or charging guest. Softwares are also what are used to control the finances of the hotels. The article mentioned how easy it is to set up system softwares and how effortlessly it is for users. Softwares have also a 24-hour monitoring service and back-up support. in my opinion, as someone who works for a hotel, using softwares within my company is crucial. The hotel cannot function properly without the use of softwares. Softwares help maintain all needed guest, payment, and hotel information.

This article discusses how many hotel properties are finally getting rid of their legacy property management systems (PMS) for more advanced ones which enable a more seamless experience for both guests and employees. These PMSs are huge data collection centers and being able to connect multiple facets of the hotel operations under one software is extremely advantageous. Many systems are now diverse enough to be used by departments other than Front Desk, Housekeeping, and Sales. Matter of fact, some PMSs now are been used for inventory management, group scheduling, and for other departments such as golf and spa. Adopting the right PMS is vital for a hotel's success. A full-service luxury resort will require a complex PMS being able to connect multiple departments, meanwhile, a limited-service budget hotel might still only require the most essential PMS functions.

This article discuss the idea that cybersecurity has been neglected according to consumers and more emphasis should be placed on protecting their private information. It has been found that point-of-sale systems are the most common victims of these breaches, and most often at restaurants. Attackers are targeting systems with weak points and outdated software, making them at a considerably higher risk for breaches and cybercrime. Companies must start investing more in heightened security measures in order to retain consumer loyalty.

This article goes over the idea of zero waste. It continues on to explain what it means and how hotels are adapting to it.

Maestro, a known on-premise and cloud PMS system has been selected by 15 lodging properties with more than 1400 rooms. Throughout the article, hoteliers who currently use Maestro, or have in the past, gave brief reviews regarding the efficiency and overall impact of the PMS.

It is hard by nature for hotels to be green. Between the constant washing of linens, chemicals being used to clean and the amount of products and waste they throw out it is hard for hotels to keep up. But good news is here as hotels step up their "green game". Hotels are starting to put more money into green savings and hoping to get more travelers in return. Green hotels bring in a much higher occupancy rate on travel websites than hotels who are not. These guests are looking for green hotels not only for what they believe in but for the experience the hotel is providing. Hotels that are going green with new cutting edge technology is something more other hotels are trying to jump on board with.

This article Danny King, discusses how hotel operators are increasing choosing green options for their hotels. While some companies chose to invest on cutting energy, water and waste; some brands are being created with environmental sustainability as part of their core values. It is estimated that the 5 million hotels rooms in the U.S. racked up almost $4 billion in energy bills in 2011. Hotels contain an estimated 30% - 70% of public spaces that need to be heated, cooled and cleaned daily which consumes chemicals and energy. Most guests, would guess that hotels leading the green initiative are in areas such as Portland or Seattle; but surprisingly, Las Vegas is leading the trend! Las Vegas is home to the two largest LEED-certified hotels in the world, Sands' Venetian and Palazzo. CityCenter hotels, the Aria Hotel Tower, Mandarin Oriental and Vdara, have been able to recycle 50% of their waste in 2011. Most brands now have green options for their guests. Starwood, for example, has a Make a Green Choice option where guest opt out of housekeeping services and receive 500 points towards their SPG account or in some areas $5 credit towards Food & Beverage. Element Hotels has about 90 hotels, most of which are LEED-certified and although most of their guests do choice their hotels because they are green, they continue to return for that reason.

StayNTouch and SnapShot have actually joined forces and together they have 75,000+ hotel rooms globally.

The degradation of the environment constitutes a main concern of modern society, and this in turn affects firms' strategy. As a service industry, the tourist sector is particularly interesting as the focus of an investigation on environmental management practices for two main reasons. First, this sector has an increasing economic importance. Second, the tourist industry shows an increasingly higher environmental concern. This paper studies the driving factors for hotels to deploy environmental management practices. An analysis of environmental management in especially hospitality industry, get a good point or goal between other industry because most of the individuals spend their money in hotel or any other resorts, they seems to have their right to use all the resources in a reasonable perspective. Most of them turn on the light in their room even they don`t actually need it. Some of them over consume plenty of the food in buffet and so on. This situation happens in each corner in the hospitality in the world in real time. Along of the current tendency coming up, most of the customers realize that green environmental practice is necessary as well as the hospitality industry on account of the cost control and higher profit anticipation by the owner and hotel inter company. Once we have agreement with the goal that saving electrical power and other natural resources, in order to saving our earth, how could we implement the environment protection in hospitality industry and which angle should we cut in to this research, that`s why we should analyze environmental management, organizational context and performance in hospitality industry. After we dig in, found out multiple elements effecting environment management, then we could have a reasonable and profession angle can be followed, get the solution of environment protection in hospitality on site by a very practical way.

I found this article to be extremely interesting since I have been wanting to travel to Tulum for a while now. I was also aware that many of the hotels are focused on preserving their natural resources and maintaning their beautiful town, but I did not know to what extent. One thing I found to be so important was how many hotels are vegan or vegetarian. At first it doesnt seem like a huge deal, but when one realizes how the consumption of meat is bad for the environment, it really makes a huge difference. I think it is really cool that Tulum is trying to create menus that are better for the environment and healthy for their guests. Another thing that the article examines is how the new hotels in Tulum are staying true to their town and keeping things natural. For one example the hotel called Be Tulum is using materials that are 100% natural with wood that is 100% recycled. With having every detail of the hotel with purpose, it really changes the atmosphere of the hotel for the better. The idea here which the article explains is that hotel and shop owners are trying their best to keep Tulum safe and sustainable. The owner of Be Tulum said he was implementing sustainability intiatives and finding new and better ways to approach energy, water and food, which I think is what they are doing by being vegetarian. Overall there seems to be a movement of green initiatives in place for the future for Tulum.

With technology evolving and changing at a fast pace it is changing both what consumers expect and how the Hospitality industry responds to these expectations as well as how they do business themselves. The article highlights the many trends in the Hospitality industry. These trends include the improving and overhauling of a Wi-Fi network, conference rooms that offer Audio visual equipment, Smart room keys and many other different trends.

In today's world we are surrounded by technology; however, sometimes we do not realize the extreme of which we are surrounded by until we stop and look around. The Hospitality industry is quickly adapting to the technologically world we live it. I read an article written by Jeff Robinson, Technical Director for Aurecon titled "Technology in the hospitality industry - exploring the very latest trends". This article was beyond interesting because it touched on some on the way technology has already changed the hospitality industry and ways it will be changing it for the future. Robinson tells us in his article that "some of the trends in industry are leading to great improvements and savings for hospitality industry companies; while some are changing how hotel developers plan their buildings, infrastructure, management structure and staffing requirements". This means its not only about the bottom dollar, but the experience of each guest when they stay at the hotel. Robinson also states the obvious fact that travelers these days do not see Wi-Fi as a perk, but more of a must have. Full access to audio-visual is also on the must have list especially for business meetings and conferences. What I found most interesting from Robinson's article was the introduction of the Near Field Communication (NFC) technology. This technology give you the ability to share information from a short-range frequency wireless communication. This technology is also ideal for self check-ins by guests at hotels as well as smart room keys.(Robinson) Hotel room keys have come a long way. From an actual key, key card in which you insert, to a key card you simply pass close to the reader and now the birth of the smart key. "Smart room access system allow guests to unlock their doors by simply swiping their phones across a keyless pad on the door.". (Robinson) Now how awesome is that. Robinson also talks about other new technology just as the future of hotel in room entertainment, hotels offering

It has been well described and defined that technology impacted the hospitality industry in which it has advantage and disadvantages. The update and development of software creates a change in the business. This justifies that better software leads to better customer service. For this development has given most business opportunity to grow as they give them better tools.

This article is a big time eye opener how robots are already in place taking away plenty of jobs in every department. I highlighted some of the jobs they are currently doing and how much labor cost money the hotels are saving. Yes we love the new technology but it can also be a little intimidating once they start eliminating jobs. It really points out what we may not find obvious on how majority of the hospitality companies are already in use with artificial intelligence technologies. I believe in 10 years the world will be a complete different place and robots will take over for the most part!

This article explains how theme parks are look for ways to ensure safety for all of the guest and employees during the Covid-19 pandemic. By using Far-UVC light technology to help clean and disinfect attractions and restaurants.

This article explains how due to Covid-19 more and more companies for developing and investing in contactless technology for customer experience.