Don't Lag Behind: Emerging Hotel Technology Trends for Hospitality Industry | By Berta ... - 1 views
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Not so long ago, all the hotels had the same checking procedures, the same TV channels, and delivered the same experience in general. However, it couldn't last forever and the age of digital technologies introduced new standards of service
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They want to make reservations from their smartphones, they are looking for a stable network and convenient minimalistic design.
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A great example is Hilton Worldwide. This company introduced an AI-driven concierge in 2016. They called this robot Connie. It's based on a powerful IBM computer Watson.
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The more it interacts with the customers, the smarter it becomes, and the more useful its suggestions.
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People are looking for customization and automated solutions. One-third of all hotel guests in the world are millennials, and experts predict that they will make up over 50% of clients in two years
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Hotels that don't want to lag behind have already started using it.
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"focused on reimagining the entire travel experience to make it smarter, easier and more enjoyable for guests."
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Obviously, hotels also need to re-think design, including accessible plugs in every part of the room so that their guests could easily charge all their devices.
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Almost 50% of resorts and hotels are now looking for new ways of collecting data from their guests.
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VR technologies allow guests to navigate through a hotel before they decide whether or not they're going to stay there.
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Today's hotels are focusing on customization, local experiences, and inspiration. Modern travelers put these factors above all, and the hospitality industry changes to meet their expectations
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Energy Conservation
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Before hotels had the same number of tv channels, but now it's a race to see what hotel can bring more technological advances to the table to increase ROI. Hilton worldwide has adopted an AI-driven concierge in 2016 at a property which is powered by IBM Watson. The article also talks about 5 top emerging hotel technology trends. The first one is Smart guest rooms, the second one is obtaining more data, third is energy conservation. The fourth one is VR and AR which can show people special maps of guest rooms, while the fifth one would be mobile technologies, such as mobile key, room service request.